# Herfert Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Herfert Software the right Chiropractic solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/41283/Herfert-Software/reviews --- Herfert Software 4.8 (52) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Herfert Software Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews AM Adam M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Great Tech support and friendly staff.“ June 3, 2024 ST Suby T ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We are utilizing this software for: 1)Appointment scheduling, 2) Texting & Emailing the appointment reminders, office forms, birthday cards, statements, receipts etc. 3) Easy E-Billing & auto posting ERAs, 4) Storing the diagnostic imaging and reports, 5) Products Inventories including supplements etc.“ March 26, 2021 GG Ginger G Office MgrAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Herfert Software has been a part of our practice since 1985 and we love the personal support provided (if at all possible immediate help is available). “ September 4, 2020 GG Ginger G Office MgrAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “The support staff is extremely helpful when we need a change in programing. “ September 4, 2020 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GG Ginger G. Office Mgr Alternative Medicine Used the software for: 2+ years ### "Ease of using Herfert Software" September 4, 2020 5.0 Overall experience has been great. Pros has been a part of our practice since 1985 and we love the personal support provided (if at all possible immediate help is available). This aspect is a must in a high volume practice. The support staff is extremely helpful when we need a change in programing. The program is relatively user friendly. That makes it easy for training purposes. Cons I'm not extremely crazy about the help menu. I think maybe that's my issue, but it doesn't seem as easy as it could be. Reason for choosing Herfert Software The ease of using it and the fact that it performed all of the aspects we needed at the time for a high volume practice. Review Source Response from Herfert Chiropractic Software September 16, 2020 Hi Ginger, Thank you so much for your favorable review of Herfert Software. I will give you a call to demonstrate the features of the help system. We can also discuss ways to improve it. Talk to you soon. LB Lorraine B. Owner Medical Practice Used the software for: 2+ years ### "Herfert Sorfware is the best by far" September 24, 2019 5.0 Pros It is so user friendly, to me that is so important, when you have to train a new girl, and they get it pretty quickly, that means so much because I do not want to train over and over because they just can’t seem to grasp it also you can go to the screen you need and don’t have to go to three different screens to achieve what your looking for. If you need any help, they are a phone call away, and if they are busy leave a message, they ALWAYS call you back the same day, yes I said the same day. Another high light is \[SENSITIVE CONTENT HIDDEN\] keeps you updated on important matters with insurance. I will never change Cons To be honest with you, I really don’t have any Reason for choosing Herfert Software They have a great reputation and I seen it at an office and they get great reviews Review Source KC KATHY C. billing manager Used the software for: 2+ years ### "I had NO training on this software, but Customer Support helped show me how easy it is to use." July 21, 2017 4.0 Pros I like that it does a lot of the thinking for me! There seems to be a lot of connecting of things to each other, so that I don't have to double back. I also like that the software questions me...because I'm not always correct. And, when I do make a mistake, fixing it is quick and easy. I also LOVE the Customer Support team!!!! I love the notes section in the Master File! Cons I don't like the emailing system. I'm not sure why, but it seemed a lot more difficult that google, so I ended up using gmail! Everyone complains about the confusing statements too! Every month, I have to explain it to Dr. Ward. It is the write off section that seems to confuse people. Review Source Response from Herfert Chiropractic Software July 26, 2017 Hi Kathy, Thank you for your review of Herfert Software. I will call you to discuss the options we have available to make patient statements less confusing. -Gary LD Loren D. President Medical Practice Used the software for: 2+ years ### "Herfert Review" September 26, 2019 5.0 If you ever have a problem, just call and their staff and they will walk you through any corrections or remote log-in on your system and correct it. Pros The software is extremely easy, doesn't have hundreds of features that are completely unnecessary and complicated. Billing is a breeze and fool proof. It will not submit the claims unless you fix the errors it found. Sending and receiving claims and ERA electronic folders enable our office to keep billing in-house and staff handles this function with little time wasted. Cons Text/email appointment reminders and electronic patient communication features need to be updated. Reason for choosing Herfert Software Ease of use, speed, efficiency, price and excellent customer support. Review Source GG Genevieve G. Account Manager Medical Practice Used the software for: 2+ years ### "Tried Another, Went Back" September 16, 2019 5.0 We've been using this software for 18 years, we tried another software 3 years ago, one of the big names. The staff hated it, it was way too complex and did \[almost\] too much. We just like the small business, easy to reach, easy to use feel of . Pros It's user friendly, easy to train new staff. Cons Would like to see an interface that allows patients to fill out their daily subjective notes on a computer or tablet. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Herfert Software See above. Review Source Response from Herfert Chiropractic Software September 17, 2019 Hi Genevieve. Thank you for your positive review of Herfert Software. We actually do have a kiosk option which allows patients to enter their own subjective information on a computer or tablet. I will give you a call to show you how... HG Heather G. Chiropractic Technologist/Office Manager Used the software for: 2+ years ### "Herfert has been easy to learn and use. The learning curve was very minimal since it's set up well." August 11, 2017 5.0 Pros I feel that Herfert is very user friendly and allows me to complete all of my daily tasks in an efficient manner. The screens are easy to navigate and clear on where/how to enter information. I love that I can send out text/email reminders to my patients and it's built right into the software! That alone has helped to reduce missed appointments. We don't do electronic records besides for accident cases (all others are paper records). We can easily fill in the information and have a very nice and concise SOAP note for the patients visit. Cons I don't know that there is anything I like least. I guess the one area in which I struggled with was learning how to refund a patient on a returned product. Or correcting a mis-entry on an appointment. But those are very minor and rare occurrences that I forget how to correct them. Review Source DaBP Dena and Brianna P. Office Management Used the software for: 2+ years ### "Effective, simple, supportive, receptive." April 17, 2018 4.0 Pros The software is simple to use and navigate through. If we ever have any questions, the support staff if very responsive. We love that they are open and receptive to adapting the software to meet our needs. Cons The use of herfert seems like it is designed best for billing and managing purposes. We briefly tried Chirospring and loved the design of the scheduling. It was easier to view and quickly determine massage openings and patient information. (We stayed with Herfert because of the billing and customer support.) Review Source Response from Herfert Chiropractic Software April 19, 2018 Hi Dena and Brianna. Thank you for your review of Herfert Software. I will call you to review the scheduling options we have available that should help you separate massage and patient openings. -Gary JW Julia W. Manager Hospital & Health Care Used the software for: 2+ years ### "Great for the office" January 23, 2020 5.0 Pros Customer service is amazing. Every time I have a question or suggestion, the staff at Herfert are fantastic about walking me through. I also enjoy the ease with registering patients. Cons The reminder sending isn't very fluid, and building a schedule can be frustrating. We currently export the schedule, then cut and paste onto a new excel page to print for the day. Review Source Response from Herfert Chiropractic Software January 24, 2020 Hi Julia. Thank you for your positive review of Herfert Software. I will contact you to discuss the simplest solution to your scheduling issues. PJ Pam J. CEO Used the software for: 1-2 years ### "Herfert has been a great choice for our office and the team provides incredible support!" April 12, 2018 5.0 Pros What I have loved is that we can reach someone on the phone within minutes. They have personalized the software, held our hand and made every step easier. There are details in the software experience that are so thoughtful and helpful for note taking and billing. Also, the price to own this software is so so so SO reasonable that I think it is nuts for anyone not to look into it. If you are a smart business person, wanting to keep expenses down, Herfert is the way to go. Cons One of our offices uses another software and our team reports that it was not as initially intuitive but that once they learned it, it was wonderful. I found both systems to be initially a challenge so the fact that the customer service is SO INCREDIBLE made it so possible. Review Source AG Angie G. Office Manager Used the software for: 2+ years ### "Excellent High Volume Chiropractic Software" April 20, 2018 5.0 Pros I like the ease of use!! It is very user friendly and easy to navigate!! The customer service is top notch and if you ever have any issues or even recommendations on what you would like to see they will usually somehow put it in the update. We have switched to a different software thinking that the technology that they offered would make things easier and we ended right back at Herfert a month later. They truly are the BEST software for a high volume chiropractic office. Cons Nothing!! Everything they have is useful and customer service makes it so theres nothing you can't like!! Review Source AF Andrea F. Office Manager Medical Practice Used the software for: 2+ years ### "Easy to use software, excellent customer support." June 30, 2017 4.0 Ease of use and amazing customer service. Pros Whenever I have any issue, the support are quick to help me out and help fix it. The software is easy to comprehend, and has an easy uide if you can't figure something out. Cons It does take a little while to customize features to make it the right fit for your office, but it's worth it. Everything is a lot easier than our last software. Review Source WB William B. DOCTOR Health, Wellness and Fitness Used the software for: 2+ years ### "GREAT SOFTWARE" September 20, 2019 5.0 Pros Very user friendly for my Chiropractic office. Customer service with this company is also incredible! Cons Nothing overall great company and product Review Source PM Phillip M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Everything needed at a great price" March 13, 2019 5.0 Herfert’s support is exceptional. Pros Software is easy to learn and very affordable. Cons I cannot think of anything specifically that I do not like. Review Source CD Clint D. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Great investment in helping me run my office in an efficient and effective manner!!" August 25, 2017 5.0 It helps me run my office the way I want. Pros The system is 100% fully customizable! With the amazing customer support, I have 100% created my own documentation system that works for my office. Cons With creating your own system for your office, it can be a bit overwhelming as it is so customizable. Review Source JB Joanna B. Owner Medical Practice Used the software for: 2+ years ### "Great software and support" June 16, 2017 5.0 Organized accounting and patient management Pros Makes running a chiropractic office a breeze while tracking all your accounting, billing and patient management Cons Monthly fees. how about a graduated fee structure for so many years of dedication! But you can't get away from support fees Review Source pB patrick B. physician Medical Practice Used the software for: 2+ years ### "Great support team.Attentive ,patient and thourough , highly recommend." July 28, 2017 5.0 Pros Ease of use, custom features tailored to YOUR practice. We especially appreciate the availability of the support team in the very rare occasions that customizations had to be added to the existing software Review Source LF Lori F. Office Manager Used the software for: 1-2 years ### "THE BEST chiropractic software! Easy to use! Customer service is fantastic! Highly recommend." August 4, 2017 5.0 100% satisfied. I get the very best customer service. Every time I call, the customer rep calls me right back. The other rep is always looking for update suggestions. It is so easy to use, and offers so much function. Pros is by far the easiest to use and provides everything you need in an EHR software! The very best in customer support! Review Source AM Adam M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software For the Price" June 3, 2024 5.0 Great Tech support and friendly staff. Excellent product for the price and has both cloud and server based options. Pros Very easy to learn and use. Has the ability to customize daily notes and Kiosk questions. Cons No Patient portal, but really necessary for Chiropractic Review Source PQ Philip Q. Family Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Best Chiropractic Software for the Cost and Support" April 7, 2021 5.0 The ease of inputting transactions, scheduling and billing are super simple. Backing up is very simple. Everything you need, including SOAP notes, is in the software. Pros This product is very easy to use and train a new employee on. The support is the best. Cost of the system is very affordable. No contracts. Cons Text message reminder isn't automated. Ended up having to go through separate appointment reminder service. Not a big deal, but would have been nice to have it all in one go. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[SilkOne Cloud Chiropractic EHR](https://www.capterra.com/p/136083/SilkOne-EHR/) Reason for choosing Herfert Software The cost and support from this software beats other companies. Other companies force you to pay thousands (or lease for an ongoing price) their software, lock you in a YEAR contract for support (where you can't cancel until year is up), and/or provide customer service where they do not call you back for days after you have left a message. is a one time payment, has support that I can cancel if I want to, given me updates to make sure my billing/program is working and up to date in regards to any rules or regulations (i.e. Medicare), and has always called me back the same day, or within one to two hours after I have called and left a message to make sure my issues have been resolved. Review Source WT Will T. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Best Chiropractic Software on the Market" September 25, 2019 5.0 Makes life simple in note taking as well as the billing department raves about it. Can't imagine practicing chiropractic without it. Been a game saver with nothing but positive benefits for 19 years now. Pros It's easy to use. Love the note taking capabilities. It has made note taking so much simpler and easier than what I was doing before. The cost to purchase is extremely affordable and customer service is top notch. Cons About the only thing I can come up with in regards to that I don't like deals with customer service. Used to be when Herfert was small enough I could call and get right through customer service. Now that they have grown in numbers of happy customers i often times have to leave a message and then wait for 5 to 10 minutes to talk to someone. In the jest of things 10 minutes is nothing compared to what my friends/colleagues are telling me abut their software companies. They oftentimes wait days for a return call and usually it doesn't come they say. Herfert has been great to us for 19 years and counting. Reason for choosing Herfert Software We were told by some trusted individuals and a specific training in Phoenix that this was the way to go. We totally agree. It's been great and all great benefits and no nightmares to complain of like my friends often do with their touch-y chiro software company. Review Source JW Janet W. Chiropractic assistant / front desk Medical Practice Used the software for: 2+ years ### "Takes the stress out of my work day." July 3, 2019 5.0 I used Herfert over 10 years I seriously have no complaints!!! It's amazing to have such an amazing support system (the reps). I hear horror stories from other Chiro office about their software always shutting down, confusing to use, I'm on a chiro website for staff I feel sorry for those who don't have Herfert. I always think my doctor for having Herfert. Its easy to use, any issues get addressed quickly. I give Herfert a 10 out of 10. Pros Software is so simple to use. Most important very seldom any issues with Herfert . I love the help section system documentation, this is amazing help at your finger tips any time you need to know Herfert system. When I have any issues the staff is Amazing Positive staff always willing to help. I always receive a call back within a very reasonable time. Cons At times the cursor will move while making new appts and if you don't notice it will put patient names and phone numbers over a already established appointment. This only happens occasionally Review Source WB William B. OWNER Alternative Medicine Used the software for: 2+ years ### "Bought and NEVER looked back!" September 26, 2019 5.0 does everything well. Staff does not complain about using it. Support is spot on and never have I been left hanging without an immediate solution. Never have I been down in all these years with something broken in the software. Pros I have been using Herfert Computer Management Software since 1984. I bought once and never looked back. I have witnessed many Chiropractors leave Herfert to get the latest offering from other companies only to see them disappointed in either performance, service or viability of the software company and return to Herfert. Buy the best, buy once and get on with it! You won't regret it. Cons Yearly costs are what bothers me the most. Reason for choosing Herfert Software It was the best. I knew the Herferts and knew of their commitment to our profession. I wanted to align my office with that kind dedication. I knew they were cutting edge and would be around for the long haul... I was right! Review Source EF Erica F. Chiropractic Assistant Medical Practice Used the software for: 2+ years ### "Best Chiropractic Software!!!" August 9, 2019 5.0 Pros Fast and easy patient registration and scheduling. Colorful and totally customizable appointment scheduling screen. We have a cash practice, and the patient billing and statement printing is easy and excellent for our cash practice. The list goes on and on of the things we love about Herfert! Cons The one con is with the Daily Transaction Report. At our office, we have multiple providers, and when we post a payment to a provider that isn't the main provider, it doesn't show up on the providers report that the payment was posted to...It only shows up on the main of "office" report. Review Source Response from Herfert Chiropractic Software August 12, 2019 Hi Erica, Thank you for the positive review of Herfert Software. Our system does separate all charges, payments, etc. per doctor. However, if the patient makes a pre-payment, it goes to the "office" (by default) until it gets applied to a service the doctor performed. There is a switch you can turn on that will display pre-payments per doctor. I will give you a call to show you how ... ST Suby T. Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "A Good Chiropractic Software" March 26, 2021 5.0 Pros is easy to use and their customer service is wonderful. It's making my life easier as a chiropractor, as well as as a business owner. I love the cloud option, we can access it from anywhere and don't have to worry about the backups or upgrades. We are utilizing this software for: 1)Appointment scheduling, 2) Texting & Emailing the appointment reminders, office forms, birthday cards, statements, receipts etc. 3) Easy E-Billing & auto posting ERAs, 4) Storing the diagnostic imaging and reports, 5) Products Inventories including supplements etc. Cons To answer one area which can improve a little might be the EHR part. Honestly I haven't start utilizing this section properly yet, so I could be wrong. We are looking forward to utilizing the EHR part of the software fully and the options of auto credit card payments & auto posting it soon. Review Source LK Lindsay K. Office manager Alternative Medicine Used the software for: 1-2 years ### "Old School" January 13, 2024 1.0 Pros There were not many bells and whistles so not too many ways to mess something up Cons Super old school and very outdated. does not make day to day office life easy. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.