# Page 4 | Solve CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Solve CRM the right CRM solution for you? Explore 144 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/41409/Solve360/reviews --- Solve CRM 4.5 (144) [View alternatives](https://www.capterra.com/p/41409/Solve360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Solve CRM ## Showing most helpful reviews Showing 76-100 of 144 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KSS Kim Sophie S. Assistent Marketing and Advertising Used the software for: 1-2 years ### "Perfect for every Company" July 30, 2019 5.0 We are keeping track of all our potential customers and when we called or visited them. We also do a lot of different evaluations with the system. Pros \- The App - That it is so individual, you can create the software you need and you can always change it, if a new employee has an idea Cons One of my colleagues can't speak english which makes it kind of hard for him to use the app since you can't switch to another language. Review Source KM Kaitlyn M. Director of Digital Strategy Non-Profit Organization Management Used the software for: 2+ years ### "Solve is a great CRM when you need detailed client profiles" January 15, 2019 5.0 Our experience with Solve has been great and it fully fulfills all of our needs and allows us to keep great notes and records on different clients. Pros We use this software with one of my nonprofit clients (a healthcare services organization) and it allows us to keep detailed records of clients including their relationships (friends, family, etc.) which is pertinent information for the work we do. Cons If you are working with another database for donors (as we are) the information doesn't necessarily export in the same format as the other databases so you may have to reorganize it in order to import new entries. Review Source JG Juergen G. Broker Real Estate Used the software for: 2+ years ### "Very gppd software" August 1, 2019 5.0 Extremely good, highly recommended Pros The entire setup with contacts and projects connected with the tasks Cons Nothing really, a better app on the phone would be nice Reason for choosing Solve CRM Simplicity and because I can set it up myself the way we like it Review Source jD jessica D. Owner Environmental Services Used the software for: 2+ years ### "Customer service A+" February 21, 2020 4.0 Had an problem and reached out to customer service via email. My email was answered within minutes and my problem was solved equally as quick. Pros The customer service is great. Quick responses. Cons Some thing could be tweaked to be more user friendly. Review Source jL josh L. owner Insurance Used the software for: 2+ years ### "Solve CRM Review" March 10, 2020 5.0 Our CRM runs the day to day operations of our business. It is crucial. Solve360 has been a great tool for us. Pros Flexibility to use it for the needs we had Cons no iphone app integration. Reason for choosing Solve CRM The ability to customize it to our needs easily. Review Source ML Maiken L. Managing Director Public Relations and Communications Used the software for: 2+ years ### "Overall happy with your product" April 16, 2020 4.0 I find Solve trustworthy. It's always stabel - no glitch and great costumer service Pros That you have a lot of information gathered one place and can see e-mail dialogs too Cons The user interface could be better. A bit old fashioned. Review Source SN Shahab N. ceo Retail Used the software for: 2+ years ### "Solve user for over 5 years" November 15, 2018 5.0 I have been working with Solve360 for over 5 years ad although we have also used different ERP software where they have integrated CRM within the software nothing was as easy and complete as a CRM then Solve has been. Pros Easy of use and intuitive feeling. Everything you need is visible in one screen, you don't have to toggle between tabs or screens. Cons You can't make any field obligatory, so there is some room for human mistakes when inputting. Review Source RB Rebecca B. Head of Business Operations Security and Investigations Used the software for: 2+ years ### "Winning CRM!" July 23, 2019 5.0 Pros We like its functionality and flexibility. Best of all, the customer service! (Always swift and so very helpful!) Using it to capture contacts, and to run projects. Being able to set up project task templates, and also put all the relevant documentation in a structured manner in the same place makes it a pleasure to use. Being able to copy emails straight to a blog or project in adding solve to the sender list - genius! Cons Not sure I can think of one.. I've recommended it to quite a few people and bought in over into two new companies. Review Source JR Janet R. M&A Intermediary & Advisor, Solve Administrator Education Management Used the software for: 6-12 months ### "Excellent Customer Service" May 16, 2019 4.0 Customer Service is very responsive. They spent significant time trying to solve a problem I was having with emails not copying to the database. They ultimately determined it to be a Comcast problem and provided the email headers from a sample errant email. That enabled Comcast to find and resolve the problem on their end. Pros It is very useful for management and organization of our customer base and responsiveness. It's not difficult to use, which is surprising given the many options and functions available. Cons This is a very good CRM for our purposes. I have no complaints. Review Source SG STEPHEN G. Director of Sales Real Estate Used the software for: 2+ years ### "Helpful and friendly" April 3, 2019 5.0 Pros Easy to use and manage. Customer service is also quick and helpful. Cons That it does not sync with text messages and other methods of communicating with customers in this day and age. Review Source Gonçalo M. Owner Internet Used the software for: 1-2 years ### "Top CRM" August 24, 2015 5.0 Tested (and still testing) several other cloud CRM apps and always come back to solve360. It is most probably the best in customization and stability. Nevertheless, it lacks some important integrations with other apps like NiftyQuoter, Teamwork projects / Desk and also it should have improved reports and insights (for sales and activities). Pros Customization, stability Cons reports, insights, integration with other apps Review Source OM Orlando M. Web Developer Used the software for: 1-2 years ### "Great value! Lots of features for price. Easy to use." September 7, 2017 5.0 Pros API is well documented and fairly easy to integrate. Able to send data through an outside web form and automatically initiate a series of events including timed notifications and automated emails. Cons Support does not have a phone number to call, only a form to fill out. Response time from the form usually takes around 24 hours. Review Source IR Irene R. Marketing Coordinator Used the software for: 2+ years ### "It's been a good experience." May 1, 2018 4.0 Pros The fact that it actually solved a problem my company had, it helped us have a more organized Customer Relationship Management, in the way that everyone has access to the customer information, so there are no duplicities and the info is always available. Cons The fact that sometimes it is hard to understand, I guess it could be a little more friendly with the user. Review Source BT Brandi T. Paralegal Law Practice Used the software for: 2+ years ### "Paralegal" April 22, 2020 4.0 Pros easily searchable files and linking between Solve and Drive functionality is easy to navigate Cons no accounting features and can't print checks needed for files Review Source JO Jenny O. Data Entry Marketing and Advertising Used the software for: 2+ years ### "Solve" August 31, 2018 5.0 Pros Easy to use and if I ever have a problem I can email the customer service team and I get a response really quick which is super important to me. Cons I guess the only thing I wish Solve would do is create sales reports from the sales numbers that I import into the system but that's the only part of my job that I wish the software would do for me. Review Source RK Robert K. Head of Sales Entertainment Used the software for: 2+ years ### "Great Customer Support" March 13, 2020 5.0 Pros Software does lots, we only use in a limited capacity. Customer support is fantastic Cons Nothing, it suits our needs and is cost-effective for our company Review Source VC Vivienne C. Instructor/Franchisee Education Management Used the software for: I used a free trial ### "Great product and excellent customer service " November 12, 2020 5.0 In response to my specific query, \[SENSITIVE CONTENT HIDDEN\] in Customer Care was very responsive, clear in his communications, friendly but not pushy and ultimately came up with a solution that meant I confidently signed up. Just what I wanted. Thank you. Pros I'm a novice as a Solve user, based in the UK. It came highly recommended by an IT company I employed to develop an easy to use CRM tool to support my education business. I specifically wanted a means of gathering information at each stage of the process e.g. learner assessment, enrolment and on going communication with parents. I find the final product easy to use and the customer service was excellent. Cons Perhaps the final product could 'look' a bit neater. Reason for choosing Solve CRM It came highly recommended by a local IT company I trusted Review Source HN Hilary N. Business Development Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Easy to use and great customer service" November 21, 2018 5.0 We use Solve to manage leads in the business, it gives a company wide view of leads and their progress and anyone can access the data so not reliant on the knowledge of one person. Pros The customer service is really good. A quick email to the team always gets a prompt reply. Always helpful and they also follow upon issues that could not be solved or that have since been rectified. Cons The Last Updated function is a bit odd as some leads show as being updated when they haven't but that Always is a very minor issue, overall a great system. Review Source KL Karla L. Analista sénior Used the software for: 6-12 months ### " Excellent CRM, Good organization" July 2, 2018 5.0 It is a quite complete software, it helps us to keep everything organized. Pros A very manageable application, being able to track contacts in a fast way is doing well. The relationship with customers is no longer an obstacle, since this application has an excellent CRM so here you have the solution, in terms of organizing with customers in an organized manner. Cons It should be more dynamic and understandable, you should use it to familiarize yourself, which takes some time. Review Source KA Karen A. Founder & CEO Financial Services Used the software for: 2+ years ### "My experience with Solve 360 customer service has been excellent." April 3, 2018 4.0 Great CRM for our relationship business. Pros I really like the fact that all of my massive amounts of communications via emails to my network and clients are automatically attached to each contact and company. Cons The software isn't visually appealing to me and has not been intuitive in my experience however I will spend more time learning how to use it. Review Source AC Andrew C. Global Product and Distribution Manager Information Technology and Services Used the software for: 2+ years ### "Review for Solve" September 12, 2019 4.0 We used Solve exclusively for a couple years and recently shifted to Hubspot. But as soon as I left, I missed some of the features Solve has so now we use both. Pros My favorite features are the ability to easily tag a bunch of companies to segment them as well as sending out group messages to 1,000 people at a time. Sending this way rather than Mailchimp makes my emails look like I actually wrote it specifically to each person instead of an email campaign. Cons The UI is a bit dated and looks like an old version of Outlook. Review Source KD Kim D. Office Manager Insurance Used the software for: 2+ years ### "it would be better if you could talk with a human being when there is an issue or have a question" September 21, 2017 3.0 All information about a client in one spot Pros you can adjust the fields to what you want. it allows you to send an email and most of the time see that it's been sent, received and opened or not Cons sometimes it saves, sometimes it doesn't...very aggravating to write something in a field and go back and it's not there Review Source KD Krimilda D. Sr. Administrative Assistant Education Management Used the software for: 2+ years ### "Review of Solve" April 21, 2020 5.0 Pros It keeps everything in order. Makes life a whole lot easier. Cons It's perfect and customer service is top notch. Review Source JK Jessica K. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Responsive Customer Service and Tech Support!" October 31, 2018 4.0 Pros The tech support. They're the best. Had a recent issue and they were able to resolve it in an hour or so. Cons Sometimes it can be slow and I feel bits of work here and there don't save all the time, but typically I rely on Solve for the purposes of the event planning/scheduling non profit I assist. Review Source MG Maximiliano G. Administrador Computer Software Used the software for: 2+ years ### "The best support ever" August 25, 2020 5.0 CRM Pros Great support team,and excellent functionality Cons User interface could improve for better Review Source Similar Products Featured