Who Uses This Software?

Small to Medium size business with 1-500 Agents. Oracle Contact Center Anywhere is a leading best in class cloud call center software that is easy to use, pre-integrated with Salesforce CRM, Zoho CRM


Average Ratings

4 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
    See pricing details
  • Pricing Details
    $49 per user per month billed annually.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Promero
  • www.promero.com
  • Founded 2001
  • United States

About Oracle Contact Center Anywhere

Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations.


Oracle Contact Center Anywhere Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

Oracle Contact Center Anywhere Reviews Recently Reviewed!


Oracle Contact Center Anywhere.

Sep 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Probably, One can access this without a wifi or data connection.

Pros: Oracle Contact Center Anywhere have been continuously used by Business Processing Outsourcing Company relatively for Inbound and Outbound Calls. By the use of this tool, an agent coul'd tracked the number of calls and email he/she dialed throughout the day.

Cons: You need to change your password credential every month. You need to have an internet connection for you to properly use it.

Great for VOIP and Fax

Apr 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.

Cons: Can be costly depending on the number of users and features desired for your office

Great product and service.

Mar 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Promero provides an excellent call center solution. They are flexible and accommodating. Their tech support is great. I also like the fact that Promero offers other products like CRM and workforce tools at affordable price.

Promero- Oracle CCA

Mar 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Possibly the best cloud product at the best price. Promero support is excellent, the team is very responsive by email or telephone.