# mPACS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about mPACS Software - reviews, pricing plans, popular comparisons to other Insurance products and more. Source: https://www.capterra.com/p/41448/mPACS --- # mPACS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) mPACS ## What is mPACS? Mandon Software is a UK Based Company founded in 1999. Our software MPACS offers a complete solution for managing your database of quotations, policies and claims. Includes rating, documentation, workflow, diary and auditing. On-premises or in the cloud solutions available. Our open API makes it simple to integrate with third parties making tasks more efficient, less open to human error and giving the end customer a more seamless experience. ## What is mPACS used for? [Insurance Policy](https://www.capterra.com/insurance-policy-software/)[Insurance](https://www.capterra.com/insurance-agency-software/)[Insurance Rating](https://www.capterra.com/insurance-rating-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $2200 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for mPACS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mandon.co.uk&name=mPACS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### mPACS 4.4 (19) VS. [4.9 (247)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting Price $2200 One Time Starting Price $25 Per Feature, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (19) Ease Of Use 4.9 (247) Value For Money 4.5 (12) Value For Money 4.8 (241) Customer Service 4.6 (16) Customer Service 4.8 (227) ## mPACS alternatives [4.7 (283)](https://www.capterra.com/p/119068/Jenesis-Software/reviews/) Starting price $70.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (141)](https://www.capterra.com/p/70671/Applied-Epic/reviews/) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [3.6 (22)](https://www.capterra.com/p/167497/Macaw/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 55% of reviewers rated it above 4 stars [3.7 (74)](https://www.capterra.com/p/102928/EZLynx/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 62% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/41448/mPACS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Integration Integrate with a third-party accounting system API Application programming interface that allows for integration with other systems/databases Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Calendar Management Track and manage schedules and meetings via an integrated calendar Cancellation Tracking Track cancellations of policies, accounts, orders, appointments, etc. Claims Management Process of submitting and following up on claims with insurance companies mPACS 29 features Integrate with a third-party accounting system Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Track and manage schedules and meetings via an integrated calendar Track cancellations of policies, accounts, orders, appointments, etc. Process of submitting and following up on claims with insurance companies Process of tracking new and submitted claims and the status of submitted claims Tracking, calculating, and paying commissions and earnings to employees Rate insurance claims based on comparative instances Configure existing workflows to meet your organization's needs Record customer information, purchase history, and other notes Customize data fields to support various needs and use cases Store, manage, and track all electronic documents in a centralized location Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Specialized to handle cases of health or medical insurance based on various factors related to the insurer Store, manage and track all forms in a centralized location Create, administer and manage insurance policies for various customers and insurance lines Process new insurance policies or modifications to existing policies. Pay employees in multiple states with correct tax deduction amounts in each Process of creating insurance policies and assigning them to policyholders Generate quotes or estimates for customers The calculation of a price/premium based on specific variables. Track policy reinstatements after policies have been canceled Timed notification for any upcoming task, deadline, appointment, or activity Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set up connections to third-party platforms to improve business processes Manage the review process to determine financial risk on a loan or application Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (17) 4.2 Based on 17 reviews ## Pricing Value for money 4.5 (12) Free Trial Basic $2,200 One Time Value for money 4.5 (12) 4.5 Based on 12 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (16) 4.6 Based on 16 reviews ## User reviews Overall rating 4.4 Based on 19 reviews Filter by rating 5(9) 4(8) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent JB Jonathan B. Operations Manager Insurance ### "mPACS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Our overall experience has been positive and I would not hesitate to recommend Mandon and the mPACS software. Using this software has streamlined all of our business processes into one place and allows us to readily access all of our business critical information from anywhere. The level of customer service provided is great, and the helpful team are always on the end of the phone to make any urgent changes to the system or rectify any issues we may come across. Pros The software is easy to use, and takes only minutes to install and get up and running. There is a huge array of functionality within the system, from simple quotes, to advanced reporting. The service provided by Mandon software is second to none and any changes or issues are dealt with quickly and efficiently. Cons There isn't really anything we don't like about the system!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CJ Chris J. Warranty Inspector Construction ### "A good product" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 8, 2019 This app has great potential for a variety of uses. Pros The amount of information available in one application. Cons Sometimes it is a bit hit and miss to load up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alisha M. Administrator Insurance ### "MPacs Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 14, 2019 Positive. I do enjoy using Mpacs. It's a good system just wish it ran a bit faster. Pros It's easy to navigate. relatively intuitive. Well laid out and easy enough to pick up. Many of the features are useful e.g. diary notes but slow to save these, making them more time consuming to use. Easy to save files. Cons Glitches out a fair bit, especially on the Tree on the property page, the premium calculator page and the underwriting page. If the internet fails, Mpacs crashes and there's no autosave feature, meaning any work is lost. Slow at saving files or changing category of saved files. Can't mass delete in an easy manner. Can crash /freeze opening anything other than PDFs. Slow swtiching between active/inactive cases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM TIna M. Relationship Mananger Insurance ### "ICW Mpacs " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 14, 2019 Allows me to enter requests and manage my work easily. Pros It is very easy to navigate around the system and different tabs. Cons The time it takes for the system to save a diary note. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW Ryan W. Relationship Manager Insurance ### "Mpacs Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 14, 2019 Overall the experience has been positive, I've used various insurance platforms in the past and i found it easy to learn. Its fairly straight forward to find the client and the relevant information. Pros I find it very easy to navigate around the system and did not take long to learn. Cons It would be useful to have system web based so we can access it outside the office. At the moment we can only use it in the office Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Stephen K. Managing Director Insurance ### "MPACS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2019 having used the system for over 10 years it has grown with our business with no effort Pros Easy To use Good functionablity East to add on new features Cons Woukd like to be able to use it on a ipad so we cna use it offlice and at trade shows rather than using a lap top Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Vanessa M. Administrative Insurance ### "Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 11, 2019 Pros It's simple and organized and easy to use. Cons Sometimes after some updated on the system mpacs gets really slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Michael M. Diretcorq Insurance ### "Excellent software, user friendly system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2019 Excellent system, very few issues! All positive Pros Clear and easy to use, not to technical. Cons Nothing, no complaints! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Philip M. Business Support Financial Services ### "Some Improvements Needed" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 8, 2019 Overall not bad. Frustrating though sometimes for the reasons pointed out in the cons section. Pros I think it has a good UI and comes with frequent updates. Support staff are quick to respond to issues Cons Sometimes it is hard to duplicate tasks (i.e. if you have already entered a lot of details into the property tree and you want to change them all from. say 'Rebuild' to '100% Complete' you then have to got through each entry individually to change it, rather than being able to change all in the same field. Cloning floors is not always easy either, as even if you take a clone of the floor, you still have to go in immediately and change everything (i.e. if all the details are the same except for the floor, you still have to individually go into every entry and change the floor level). This means that it quicker not to clone as tends to render this void. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Paul M. Relationship Manager International Affairs ### "mPACS As A User-Friendly Workplace Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 8, 2019 Any hard working days have never been impeded upon by the lack of a reliable office software. mPACS has allowed me to provide the best service possible to my clients and I cannot speak highly enough of the dashboard which call to call allows me to filter through thousands of clients to find the correct one - in a matter of seconds. Without mPACS I would not be able to perform my job at the best of my ability or certainly not to the standards that customers expect in the fast paced, high pressure environment that is the insurance market. furthermore processing difficult cases is made easy and time effective due to the simple layout of the software, which not only looks good but is so extremely simple to use. Despite the simplicity of it's nature mPACS also has a very in-depth number of tools and programmes built within that allows each user to personally customise their dashboard which allows each user to establish their own personal touch to their day to day workplace environment. Pros mPACS is easily accessible form first time users to colleagues such as myself who have been using this system for nearly a year and beyond. It is a simple, robust and effective system for the processing and management of client based businesses where extensive information must be stored and constantly updated in fast paced, high pressure environments. The technical support is also second to none with the administration updates occurring regularly. Cons In relation to any adverse qualities of mPACS these are genuinely negligible. The system allows me to do my job effectively day to day and it's reliable nature is something that allows be to perform at my best when i have to, every time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Danielle B. Relationship Manager Insurance ### "Really effective in helping me manage my clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 6, 2019 It helps me manage my workload and clients really effectively and I'm never stressing that I've forgotten about a client anymore. Pros The diary tool is great for me on a day to day basis and means I have no need to make separate diary notes or outlook reminders. When a client calls in I can also find their quote on the dashboard without them having to look up the risk number or property postcode which saves time. Cons It would be nice to be able to search by certain dates rather than just set date ranges from time to time but this isn't something that I need regularly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Aaron M. Operations Director Insurance ### "mPACS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2019 It meets all our CRM requirements at present and has sufficient adaptability for our future plans. Pros It fulfils all functions we require. The Mandon staff provide great support and are flexibile to our ever changing needs. Cons It needs to be cloud based for a better user experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Ruben A. Admin Construction ### "ICW - Ruben" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 21, 2019 MPACS, personally is a brilliant tool which allows for easy day to day updating of data. MPACS is easy for newcomers and also for experienced staff to get familiar and use it efficiently. MPACS could use a bit of a personal touch to help cater to each individual persons use. Apart from that, I am unable to fault MPACS Pros This software is incredibly easy to pick up and learn to use. Using it everyday for the last few months MPACS is clearly laid out without any confusion as to what to populate each box with. MPACS colour scheme is quite easy on the eyes with a clear layout - the text is adequately sized to prevent eye straining - changing windows to 125% zoom allows this to be enhanced - giving a better layout on screen Cons the software could do with more feature - more customization and even allowing the user to potentially chance colour schemes, allow for the possibility of altering the size of the boxes and the text within the program would allow for MPACS to be tailored more to each individual. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG ashling g. relationship manager Construction ### "User Friendly software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2019 We use mpacs every day at work and record all our quotes with this system, it been a great help and easy process. Pros mPACS is a great software to use at work, its very user friendly and doesn't take long to learn. There is many different things you can do on mpacs and the software is regularly getting updated with great changes. Cons The only con about mpacs would be the lack of back up system if your internet goes down there is a risk of losing work that hasn't been previously saved Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Adam T. Account Handler Insurance ### "Mpacs Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 15, 2019 Perfect for our use and has all the features an insurance brokerage requires for clear customised policy documentation Pros Generates reports, documents (both email and for posting) at simple press of a button. It can be customized relatively simply for our own particular use. Cons Error/input messages are not clear as to meaning or what is wrong. Small user screen not always the best for viewing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sum Sze T. PR Account Executive Insurance ### "Relief. mPACS will help us be more efficient and turn over so much more business - thank you Mandon!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2017 Pros As an SME transitioning from a traditional to a more digitised workflow, there are many specific needs and obstacles we have that could not be solved by using off-the-shelf insurance software. customer service agent amazing knowledge of the insurance industry means explaining our needs has been very easy, and definitely a rare find. He and the rest of the team are great at finding solutions to our operational problems, as well as given us a huge amount of flexibility regarding the software's features and functions. We like that the system allows a great degree of control and allows us to configure our own settings as and when they change. Likewise, we know we are in safe hands so if there is ever anything we don't understand or need help with, Mandon are always very quick to respond and always available by phone or email. the customer service agent design philosophy is particularly strong in terms of eliminating human error, which is one of the greatest flaws with a non-digitised workflow and we really appreciate all the little checkpoints he has embedded into the structure of the system. mPACS' reporting functions are also extremely useful and flexible. It has already helped us collect much more information on how our business is doing. Cons There are sometimes some minor usability hitches, for example some of the default field and button labels can be unintuitively titled, the user journey could be smoother when navigating some specific tasks. However I would say that Mandon are always very quick to help us resolve these issues as soon as we bring it to their attention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL David L. Insurance ### "Superb Customer Support and a good piece of software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 10, 2016 We were impressed with the both the professionalism of the team at Mandon and the compatibility of their software. The modern interface was an added bonus. It was very clear from the outset that Mandon were prepared to prioritise us a company, offering a great professional customer support team, this was actually a key reason why we weren't keen to sign up with a multi-national company. This software has allowed us to streamline our customer application operation which in turn has enabled us to cut back on the number of hours we had devoted to that part of the business. Not only that but crucially, I am convinced it will help us grow the business Pros The ease of use, and the customer support offered by the Mandon team Cons As with any change in software there are going to be learning curves, but with the help of the customer support team, these were addressed quickly and effectively Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jan C. Company Secretary ### "We've been using the products and services of Mandon Software since 2000." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 22, 2016 We are fully committed to continuing to use the mPACS insurance system. It's been effective in reducing the time it take to process transactions and keeps up with the ever changing requirements/regulation of the insurance industry and FCA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL David L. Managing Director ### "We installed mPACS in 2006 so are now at year 10 and have no intention of changing." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 16, 2016 The software in 2006 initially needed a bit of development to meet all our needs but this has been achieved and the provider has always been willing to listen to our needs, sometimes driven by the Financial Conduct Authority and its predecessor, and has produced a system that meets all our needs and is FCA compliant. The provider has always been willing to discuss and implement changes we have needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)