mPACS

Pros: As an SME transitioning from a traditional to a more digitised workflow, there are many specific needs and obstacles we have that could not be solved by using off-the-shelf insurance software.

customer service agent amazing knowledge of the insurance industry means explaining our needs has been very easy, and definitely a rare find. He and the rest of the team are great at finding solutions to our operational problems, as well as given us a huge amount of flexibility regarding the software's features and functions.

We like that the system allows a great degree of control and allows us to configure our own settings as and when they change. Likewise, we know we are in safe hands so if there is ever anything we don't understand or need help with, Mandon are always very quick to respond and always available by phone or email.

the customer service agent design philosophy is particularly strong in terms of eliminating human error, which is one of the greatest flaws with a non-digitised workflow and we really appreciate all the little checkpoints he has embedded into the structure of the system.

mPACS' reporting functions are also extremely useful and flexible. It has already helped us collect much more information on how our business is doing.

Cons: There are sometimes some minor usability hitches, for example some of the default field and button labels can be unintuitively titled, the user journey could be smoother when navigating some specific tasks.

However I would say that Mandon are always very quick to help us resolve these issues as soon as we bring it to their attention.

Pros: Generates reports, documents (both email and for posting) at simple press of a button. It can be customized relatively simply for our own particular use.

Cons: Error/input messages are not clear as to meaning or what is wrong. Small user screen not always the best for viewing.

Overall: Perfect for our use and has all the features an insurance brokerage requires for clear customised policy documentation

Pros: The ease of use, and the customer support offered by the Mandon team

Cons: As with any change in software there are going to be learning curves, but with the help of the customer support team, these were addressed quickly and effectively

Overall: We were impressed with the both the professionalism of the team at Mandon and the compatibility of their software. The modern interface was an added bonus.

It was very clear from the outset that Mandon were prepared to prioritise us a company, offering a great professional customer support team, this was actually a key reason why we weren't keen to sign up with a multi-national company.

This software has allowed us to streamline our customer application operation which in turn has enabled us to cut back on the number of hours we had devoted to that part of the business. Not only that but crucially, I am convinced it will help us grow the business

Comments: The software in 2006 initially needed a bit of development to meet all our needs but this has been achieved and the provider has always been willing to listen to our needs, sometimes driven by the Financial Conduct Authority and its predecessor, and has produced a system that meets all our needs and is FCA compliant. The provider has always been willing to discuss and implement changes we have needed.

Comments: We are fully committed to continuing to use the mPACS insurance system. It's been effective in reducing the time it take to process transactions and keeps up with the ever changing requirements/regulation of the insurance industry and FCA.

Comments: Easy to use and user friendly software system which covers our needs