--- title: "Xactly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Xactly Software - reviews, pricing plans, popular comparisons to other Commission products and more." source_url: "https://www.capterra.com/p/41694/Xactly/" page_type: "product" language: "en" publication_date: "2026-10-23" --- # Xactly Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Xactly ## What is Xactly? Xactly is the global leader in AI-driven Sales Performance Orchestration (SPO). The Xactly Intelligent Revenue Platform unifies sales territory, quota, incentive compensation, and forecasting in one platform, providing organizations with a strategic system of action to intelligently direct, optimize, align, and execute strategy in real time to produce revenue growth. Xactly’s Fleet of autonomous AI agents connects people, data, processes, and systems so organizations can execute strategy across the full revenue lifecycle. Xactly’s unrivaled 21+ years of benchmarking pay and performance data fuel this Fleet of Agents, connecting workflows throughout an organization’s existing tech stack to synchronize action across the revenue engine. With Xactly, customers can: \*Reduce time spent on comp plan administration by 60% \*Realize up to 10% higher quota attainment \*Increase payout accuracy up to 99.8% \*Give reps real-time visibility into commissions and quota impact ## What is Xactly used for? [Commission](https://www.capterra.com/commission-software/)[Compensation Management](https://www.capterra.com/compensation-management-software/)[Sales Performance Management](https://www.capterra.com/sales-performance-management-software/) Overall rating Based on 256 user reviews Reviews sentiment Positive 82% Neutral 13% Negative 5% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Xactly alternatives Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (1,022)](https://www.capterra.com/p/232182/Everstage/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (4,322)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,779)](https://www.capterra.com/p/66908/Workday-HCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/41694/Xactly/alternatives/) ## FAQs about Xactly Overview ### What problems does Xactly solve? Xactly solves spreadsheet-driven sales compensation work by automating credits, quotas, commission calculations, and payment reporting across complex plans, territories, products, and currencies. It gives sales representatives real-time visibility into earnings and deal-level results, while compensation administrators, sales operations, finance, payroll, and executives gain auditable data, faster close cycles, and fewer payment disputes. Answer based on 156 reviews Overview ### Which roles and teams benefit most from Xactly? Xactly is most used by sales operations, revenue operations, and sales compensation teams that administer incentive plans, calculate commissions, resolve payment questions, and report on sales performance. Account executives, account managers, and sales consultants use it to review earnings, quota attainment, and deal credit, while finance and business analysts audit compensation data and forecast costs. Answer based on 236 reviews Overview ### What company size and industries is Xactly built for? Xactly is for enterprise companies, which represent 68% of reviewers, especially in Computer Software at 23%. It is designed for commercial to enterprise organizations managing sales compensation, territories, quotas, and forecasting across the revenue lifecycle. Midsize businesses account for 25% of reviewers, followed by IT services (16%) and telecommunications (6%). Answer based on 252 reviews Features and Usability ### What are the key features of Xactly? Xactly includes core incentive compensation features such as commission calculations, compensation plan modeling, calculation rules, and commission statements. It also provides data import/export and Salesforce CRM integration for sales data, plus customizable reporting and analytics that give sales teams access to quota attainment, earnings, and deal-level commission details. Answer based on 83 reviews Integrations ### Which third-party tools and platforms does Xactly integrate with? Xactly integrates with six third-party platforms: HubSpot CRM and Dynamics 365 Customer Voice for customer and CRM data; Sage Intacct and Snowflake for finance and data operations; and Workday Compensation and Workday HCM for compensation and workforce management. Answer based on 16 reviews Getting Started and Support ### How easy is it to onboard and train a team on Xactly? Xactly offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that basic end-user tasks and earnings visibility can be learned relatively quickly, while administrators and compensation professionals need more time for configuration, process rules, analytics, and order-of-operations requirements. Teams should plan dedicated training for broader feature adoption. Answer based on 19 reviews Getting Started and Support ### What customer support options does Xactly offer, and how do users rate the experience? Xactly offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep assistance. Users often describe support as responsive, knowledgeable, and helpful, particularly during implementation and payroll-related issues. However, some report ticket-based delays, cumbersome portal communication, and replies that do not fully address complex questions. Answer based on 53 reviews Features and Usability ### How well does Xactly handle sales compensation data? Xactly centralizes sales compensation data, automates imports, and preserves historical commission records for better visibility. Compensation administrators value connections to CRM, ERP, and HR data sources, plus data validation tools. However, complex plan changes, large file loads, and current-period refreshes can require technical support or manual work. Answer based on 57 reviews Features and Usability ### How easy is Xactly reporting for sales compensation? Xactly provides commission dashboards, incentive statements, and custom analytics reports that help sales reps and leaders track performance. Administrators can create reports for payroll, management, and sales teams, but report building has a learning curve. Complex field selection, data refresh delays, and limited ad hoc reporting can challenge less technical users. Answer based on 51 reviews ## Features AI summary Based on 1,771 Commission reviews Capterra data shows that buyers of commission software rank the following features as their top priorities: - **Commission Calculator** (**50%** of reviewers rated this feature as critical) - **Commission Statements** (**43%**) - **Percentage Commissions** (**39%**) Xactly supports all three features that reviewers rate highest: **Commission Calculator**, **Commission Statements**, and **Percentage Commissions**. Together, these capabilities help businesses calculate payouts accurately, give sales teams clear visibility into earnings, and manage percentage-based compensation plans with consistency, allowing teams to reduce disputes, improve trust, and keep incentive programs running efficiently. Commission Calculator 4.7 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Tool used to determine the commission amount to be paid out to each employee Percentage Commissions 4.8 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Commission structure based on a percentage of the total value of product/services sold Commission Scheduling 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Schedule date/time of commissions which will be paid out to employees (e.g. weekly, monthly, quarterly, etc. ) Reporting/Analytics 4.2 (12) 91.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Commission Management 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees Compensation Statements 4.5 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits Xactly 30 features Commission that an agency charges for services provided to a customer or associate Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Set up bonus schemes and plans in line with corporate and regulatory guidelines and calculate bonus payouts Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure Tool used to determine the commission amount to be paid out to each employee Tracking, calculating, and paying commissions and earnings to employees Schedule date/time of commissions which will be paid out to employees (e.g. weekly, monthly, quarterly, etc. ) Periodic reports with commission payout details Manages compensation such as salary, bonus, and benefits processes, aligning with policies Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems Alter the layout and content of reports Import and export data to and from software applications Set amount of commission paid out for each sale regardless of product/service value Track employee time off under the family and medical leave act (FMLA) Form predictions based on past and present data/trends Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies Diagram that shows the structure of an organization and the relationships between parts Commission structure based on a percentage of the total value of product/services sold Organize and manage the accomplishments and development of employees or performance of applications or systems Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement View and track pertinent metrics to find patterns and gain insights from data Budgets, benchmarks and tracks all salary processes and associated costs Define sales targets and create strategies to meet goals or marketing results Commission structure calculated with a formula where total commission paid can vary inversely with the loss ratio Commission structure shared between multiple sales reps involved in a sales transaction Increasing commission rates as employees surpass certain revenue targets Get Advice We can help you find the software with the features you need. Features 3.9 (223) 3.9 Based on 223 reviews ## Pricing Value for money 3.9 (182) Value for money 3.9 (182) 3.9 Based on 182 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Dynamics 365 Customer Voice](https://www.capterra.com/p/250859/Microsoft-Dynamics-365-Customer-Voice/)[ Workday Compensation](https://www.capterra.com/p/10032018/Workday-Compensation/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (185) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (185) 4.1 Based on 185 reviews ## User reviews Overall rating 4.2 Based on 256 reviews Filter by rating Counts reflect reviews available in this feed. 5(110) 4(99) 3(33) 2(12) 1(2) Mentioned topic Recent reviews first, then most helpful Marley M. Sales Development Representative ### "Clear Commission Visibility, but Approval Alerts Need Work" 3.5 October 28, 2026 Xactly gives me a clear view of my attainment and overall commission comp, so I know what I’m receiving at the end of each month. It’s easy to use and accessible, with a transparent dashboard and good visibility into my commission. Pros I find Xactly easy to use and accessible. I get good visibility into my commission through a transparent dashboard, and it lets me know what I’m receiving at the end of each month. It works well. Cons I think Xactly could provide a few more notifications so I know when to sign and approve my commission. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Roy F. Surgical Sales Used the software for: 3-5 years 2.5 November 4, 2026 AI summary based on a full review The ability to view payment details and commissions is a significant advantage of this software. Despite its usefulness, the navigation can be a bit cumbersome at times. Log in to unlock the full review, detailed ratings, and pros & cons Rhonda C. Sales Commissions Manager Used the software for: 3-5 years 5.0 November 4, 2026 AI summary based on a full review This sales compensation tool delivers a straightforward user experience and secure access to statements. The reviewer noted satisfaction with the design structure, indicating no significant issues. Log in to unlock the full review, detailed ratings, and pros & cons Manisha S. Senior Account Executive Used the software for: 1-3 years 5.0 October 27, 2026 AI summary based on a full review Xactly enhances the transparency and efficiency of sales compensation management by minimizing manual calculations and errors. However, users may face challenges with the user interface and navigation, which could benefit from simplification. Log in to unlock the full review, detailed ratings, and pros & cons Prashant G. Sr. Commissions Analyst & Xactly Admin Used the software for: 3-5 years ### "Xactly Incent - A Great Tool for Commissions & Reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2020 Pros I am working on Incent for almost six years now. Incent is the best tool for commission calculation. The system provides complete functionality - from credits to commissions to draws, and then running reports/analytics. It offers a lot of functions and customizations required to design complicated commission plans and calculate commissions. I like the new UI for Incent that the team rolled out a couple of months ago. Plus the new changes that the team brings are really good and make the product more usable & friendly. Cons At the start of the year, the system requires a kind of fresh set up, which takes quite a amount of time. While I am writing Rules, I need to create a new Order Type or Credit Type, I cannot create it from the Rules page. Instead, I have to go to the specific page to create these Order or Credit Type and then return to the Rules page to write the Rule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Heather G. Sales Compensation Analyst Used the software for: 3-5 years ### "Great commissions engine!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2022 I've been an Xactly administrator for the last 5 years and I love the tool! It was easy to learn the navigation and has been a great fit for our commission needs. Pros I like the flexibility of setting up commission rules and plans for multiple people with ease. Cons I would like to see the pre-built pods on the home page contain more flexibility instead of being as "canned". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Sales Operations Manager Used the software for: 1-3 years ### "Xactly is the best in the market, but the market deserves better" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 January 28, 2019 I originally did my company's commission in excel spreadsheets before we migrated to Xactly. Since then, there have always been errors in people's calculations. Was it worth the money and saved time? Not Really. I joined a new company and decided to replicate Xactly Express to continually stamp in SFDC. It worked well and didn't have all the diagnosis issues that Incent had. Pros Commission Calculations - Ability to make changes to plans, quotas, and release documents on the fly. I liked that reps were able to log in and see the breakdown of their payments and see their attainment Cons Cost, Implementation Time and Fee, Bugs, cannot self diagnose. Xactly Incent is supposedly the better version and upgrade from Xactly Express. In order to make it work with your organization, you will need to pay an implementation fee. Xactly then flys in trainers to configure your commission plan with their software. Once they leave, if anything breaks, you'll have to contact Xactly support. From our experience, we realize that their software is like a big black box. If anything goes wrong you keep have to run to them. They have just purchased a new software to add to their Xactly suite. This makes self diagnosis an set up super easy, but whats the worst part? Well, even though the software connects to SFDC, someone has to log into their standalone product and click REFRESH in order to sync the days commission. If your company uses daily exchange rates that pipe in from netsuite or other sources into Xactly, make sure that integration is tight, cause Xactly can mess it up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Operations Associate Used the software for: 1-3 years ### "Xactly - The tool which can be handy for day-to-day SPM handling and reporting." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 17, 2019 Xactly is among the leading players in the world market for their ease in Incentive Compensation Implementation and reporting. It reduces the time and effort for both the comp administrator and the users with a very minimal but elaborative reporting features. While working with Xactly for the past few years, it has significantly improved its user experience along with the effort required to implement the plans into the system. If you are currently managing your sales incentives via the primitive methods (i.e. excel and other software), you should definitely switch too Xactly to save time and money. Pros 1.) Intuitive Software to deal with the complex of situations 2.) Easy to maintain interface 3.) Value for money if you have a large sales force 4.) Clear insights to sales reps for their sales and payouts 5.) Ver handy mobile application saving lots of time Cons 1.) Use of flash for some of the internal functions which are being updated in 2020 2.) Server response a bit slow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Finance Used the software for: 3-5 years ### "Xactly has been a great tool for our company to automate our sales commission process." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 21, 2018 The automation of the calculation process and the ability for the sales team to review their calculations. Pros The ability to load in our sales data and have the calculations completed in minutes each month has cut down on the manual time it takes to calculate commissions. The reporting feature that each sales rep has to be able to review their sales for that month and provide questions for corrections allow for the final payments to be accurate and on time. Cons The setup of a calculation within Xactly does take quite a bit amount of time. There are a number of different plans, rules, tables, etc that you have to setup for the calculation to work and then if you need to make adjustments you have to track back through all of these in order to understand what to change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Helen R. Sr. Sales Incentive Manager Used the software for: 3-5 years ### "Great tool for SPM Management and Reporting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 21, 2018 Ease of calculation, monthly time savings in calculating commissions, transparency for reps Pros Xactly allows us to provide transparency to reps and reporting to management. It's a great time saver as well as reduces errors. Cons Analytics is cumbersome and sometimes difficult to build required reports without case statements. Support is sometimes lacking and takes time to get back to you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/41694/Xactly/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Everstage vs Xactly](https://www.capterra.com/compare/41694-232182/Xactly-vs-Everstage)[Rippling vs Xactly](https://www.capterra.com/compare/41694-172127/Xactly-vs-Rippling)[Deel vs Xactly](https://www.capterra.com/compare/41694-205015/Xactly-vs-Deel)[Workday HCM vs Xactly](https://www.capterra.com/compare/41694-66908/Xactly-vs-Workday-HCM) [ADP Workforce Now vs Xactly](https://www.capterra.com/compare/41694-155895/Xactly-vs-WorkforceNow)[CaptivateIQ vs Xactly](https://www.capterra.com/compare/41694-182174/Xactly-vs-CaptivateIQ)[isolved vs Xactly](https://www.capterra.com/compare/41694-164417/Xactly-vs-iSolved)[Sales Cookie vs Xactly](https://www.capterra.com/compare/41694-183216/Xactly-vs-Sales-Cookie)