# Page 10 | Xactly Incent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Xactly Incent the right Commission solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/41694/Xactly-Incent/reviews

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Xactly Incent

4.2 (252)

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Last updated March 13th, 2026

# Page 10 - Reviews of Xactly Incent

## Showing most helpful reviews

Showing 226-250 of 252 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MD

Manoj D.  
Customer sales director  
E-Learning  
Used the software for: 6-12 months

### "Its too complicated to use"

December 14, 2019

2.0

Very complicated to understand for first time users.

Pros

The dashboard are easy to use and give information quickly

Cons

Its very difficult to find out information you desired

Review Source

Response from Xactly

December 19, 2019

Hi Manoj, we are so sorry to hear you are having trouble! A member of our customer support team will be reaching out to you to help get this resolved for you. Thank you for sharing your feedback!

nC

nic C.  
sales  
Marketing and Advertising  
Used the software for: 1-2 years

### "nic review"

December 18, 2019

4.0

Pros

fairly easy to find the commission that you should be receiving

Cons

have to cycle through different pages and reports to get to information

Review Source

PF

Patricia F.  
Tour & Travel Sales Manager  
Hospitality  
Used the software for: 6-12 months

### "Excellente"

December 16, 2019

5.0

I have never have problem with the use of Xactly, I use to know statistic, I am able to follow my goals, etc.

Pros

It is a software easy to handle to read and to access. All reports are always clear and undertandable

Cons

Everything in the software is clear, I am not able to say something is not understandable.

Review Source

SM

Sean M.  
ISR  
Information Technology and Services  
Used the software for: Less than 6 months

### "Xactly Usage"

November 10, 2021

4.0

My experience is pretty neutral. It's nice to see my earnings, but I have yet to really take advantage of the benefits.

Pros

It's really great for tracking commissions month to month and it contains important incentive data provided by the employer, so you know what to expect and never caught not knowing your earnings.

Cons

It's kind of hard to navigate. There are several layers to the software and it takes a while before you fully understand how to maximize its benefits (I'm still figuring it out).

Review Source

CM

Connor M.  
Financial Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "It has been a great experience so far, customer support has been crucial in development"

May 15, 2018

4.0

Pros

Functionality Easy to Use Great Quality Customer Support Ability to customize reports and dashboards have made the features on of the best options on Xactly

Cons

Unfortunately we have such a complex sales plans that we had to compromise when setting up Xactly. We were not able to do everything we wanted too.

Review Source

RC

Renae C.  
Software Solutions Analyst  
  
Used the software for:

### "happy to be a part of Xactly"

November 14, 2014

5.0

I have used Xactly for several years now and it is a great product. I have had very few issue with Incent and are happy to be a part of Xactly.

Review Source

LB

LaJeune B.  
Tesla Advisor  
Construction  
Used the software for: 6-12 months

### "Xactly"

January 4, 2020

5.0

Good experience. I never used a software like this but it was easy to learn how to use.

Pros

I have found that the information found in Xactly has been consistently accurate.

Cons

It's a little strange on the layout of the information but I have been able to find my way through pretty easily.

Review Source

bC

bobby C.  
  
  
Used the software for:

### "great product"

October 5, 2016

5.0

Great product. It really drives sales rep motivation by visualizing how sales reps commissions are effected in real time.

Review Source

CV

Cheryl V.  
  
  
Used the software for:

### "Xactly by Cheryl"

October 4, 2016

2.0

the Xactly data upload process to the FTP site then using the delta process is a joke. It does not handle large amounts of data well and it can only update at limited times when its a lot of data. The sales team hates that they can't see their commission information up to date, on demand.

Review Source

SB

Scott B.  
AE  
Information Technology and Services  
Used the software for: Less than 6 months

### "It's Good"

December 12, 2019

4.0

Pros

Like that it is relatively simple to figure out

Cons

The UI isn't designed like a new-age system. It is a relatively simple tool, but still requires videos to understand how to use.

Review Source

TL

Thomas L.  
Senior Customer Success Director  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Fast and easy"

January 2, 2020

5.0

Site is always up and provides me the analytics I need when I need them

Pros

Easy to navigate and find what I need when i need it

Cons

sometimes info isn't always up to date but rarely

Review Source

TB

Tamara B.  
  
  
Used the software for:

### "Xactly Incent for WS"

October 4, 2016

2.0

The support for Xactly is not spectacular and find a coder when changes are required is not always quick. We were sold on what-if scenarios and it was not available and still may not be. We do all of the hard data work behind the scenes - so it's not adding much value.

Review Source

DBB

Daunte B B.  
Sales Engineer  
Computer Software  
Used the software for: 6-12 months

### "Honest review"

December 12, 2019

5.0

Pros

The speed. Love knowing exactly what my commission will look like and how close I am to reaching my goals

Cons

I believe the UI could use some updates. Looks a little dated.

Review Source

PS

Pradeep S.  
  
  
Used the software for:

### "null"

March 28, 2019

5.0

Review Source

AT

Ayush T.  
  
  
Used the software for:

### "null"

March 28, 2019

5.0

Review Source

KG

Kara G.  
Social Worker  
Hospital & Health Care  
Used the software for: 6-12 months

### "Commission Made Simple"

May 13, 2017

5.0

Pros

Creating and administering an incentive compensation plan is complex, but Xactly does their part in making it as simple as possible. Way better than excel spreadsheets.

Cons

Creating a complex incentive comp plan can be challenging in the system but this process is needed to make something that can scale as you add more personnel.

Review Source

PM

Paul M.  
Major Account Executive  
Computer Software  
Used the software for: Less than 6 months

### "Xactly Experience"

December 18, 2019

5.0

Pros

Everything, great experience and response times.

Cons

n/a, enjoyable SW usage experience overall

Review Source

kT

kaushik T.  
Commission Accountant  
Information Technology and Services  
Used the software for: Less than 6 months

### "KHT Review"

December 13, 2019

3.0

Pros

Easy to use Good HUI Ease to learn and adapt

Cons

Difficult admin change incentives plan

Review Source

DP

Domenico P.  
  
  
Used the software for:

### "Good first contact"

October 4, 2016

5.0

I had a very good first contact with Xactly people. Next thursday I have set up a meeting in order to better review the product in order to eveluate it

Review Source

ES

Eric S.  
designer  
Design  
Used the software for: Less than 6 months

### "Xactly is a good tool for managing sales performance and commissions"

May 23, 2018

5.0

Xactly is a good tool for managing sales performance and commissions

Pros

It's a powerful app for managing sales performance and commissions and generating reports on sales and sales staff.

Cons

Implementation of the Xactly software wasn't the easiest thing, but we got through it, and it's up and running now.

Review Source

CJ

Colby J.  
  
  
Used the software for:

### "Xactly Review"

October 5, 2016

4.0

Xactly has been a huge help to our org to help with compensation plans. Easy implementation and easy to use.

Review Source

JB

Jamie B.  
  
  
Used the software for:

### "Not crazy about it"

October 4, 2016

3.0

Due to our detailed commissions needs, I find it inaccurate at times. No experience with customer service,.

Review Source

CS

Christie S.  
Account Executive  
  
Used the software for: Less than 6 months

### "Great way for our team to track our commission. "

March 20, 2018

5.0

Pros

This tool saves our team a lot of time calculating our commission. It syncs in Salesforce and I can track how much commission I've accumulated in any given month really easily.

Review Source

DH

David H.  
CTO  
Broadcast Media  
Used the software for: Less than 6 months

### "Well designed and well built software"

December 13, 2019

4.0

Greater transparency for sales teams and greater flexibility for Management in setting incentives

Pros

Ease of use (inc on Mac) and ability to get going quickly

Cons

A little more complex to set-up / map data

Reason for choosing Xactly Incent

balance of technology architecture, functionality, ease of use and commercials

Review Source

HD

Heidi D.  
Sales Bonus and Commission Supervisor  
Medical Devices  
Used the software for: Less than 6 months

### "A little disappointed."

May 15, 2018

3.0

It provides us a better controlled environment to calculate the commissions and generate reports. It saves us time, and everything is in one place.

Pros

It replaced the manual calculation process which make it more accurate and productive, and auditable.

Cons

The software is not easy to navigate. It's not intuitive for the user. There are so many steps to get to what need to be done. Also, we don't have good documentation to help us for our functions and purposes.

Review Source

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