# Page 3 | Xactly Incent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Xactly Incent the right Commission solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/41694/Xactly-Incent/reviews

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Xactly Incent

4.2 (252)

[View alternatives](https://www.capterra.com/p/41694/Xactly-Incent/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Xactly Incent

## Showing most helpful reviews

Showing 51-75 of 252 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Senior Manager, Sales Planning & Analytics  
Computer Software  
Used the software for: 2+ years

### "Overall we are happy Xactly customers."

May 18, 2018

4.0

Pros

I like the flexibility to write formulas for just about any scenario the business wants to incorporate into a plan.

Cons

As an administrator I find it hard to trouble shoot problems as there are so many screens to click through to see rules vs. formulas vs. rate tables, etc.

Review Source

CT

Claudia T.  
Director Sales Comp/Operations  
Information Technology and Services  
Used the software for: 2+ years

### "Review Xactly"

July 21, 2022

5.0

Good

Pros

Calculating commissions, plan set up and rep self serve

Cons

Reporting is not easy for end users, can not easily set up a basic report with all values needed

Review Source

PA

Parneet A.  
Director Sales Operations  
Information Technology and Services  
Used the software for: 2+ years

### "Incent Review"

December 13, 2019

4.0

It is certainly so much better than when I started with it back in 2014.

Pros

I have worked on this product in two different companies. It has gotten better in functionality especially with reporting and analytics. I like how we can customize our commission exception rules especially in this group where I see a lot of one offs. We are using look up tables to customize the payout rates.

Cons

I wish we could have a reporting cloud kind of thing where we could bring in any object, any field and run an adhoc report or analysis. I am right now limited to the objects I can use in one report.

Review Source

DD

Doug D.  
Director, Compensation  
Newspapers  
Used the software for: 2+ years

### "Great Experince"

December 12, 2019

5.0

Pros

Ease of user for the end user. Don't need IT to make all configuration changes, can create formulas, rules, plans by a business admin. Reporting Integration

Cons

Would like to be able to upload data faster, we have a couple million invoice records, take about 8 hrs to load. Professional services are expensive and some of the resources are inexperienced

Alternatives considered

[SAP Commissions](https://www.capterra.com/p/153458/CallidusCloud-Commissions/)

Reason for choosing Xactly Incent

Offered all the features of the other products, less expensive, better sales experience and people on the team had experience with Xactly

Review Source

VR

Verified Reviewer  
Vice President, Global Sales Operations  
Computer & Network Security  
Used the software for: 6-12 months

### "It's been relatively decent, but the software is extremely difficult to use and understand."

May 16, 2018

3.0

Pros

1\. Extremely versatile in the ability to do all sorts of compensation plans. 2. Decent reporting for sales force to see how they are achieving towards their plan.

Cons

1\. The analytics platform is horrific. Extremely difficult to use and customize easily. 2. The software configuration is extremely complicated and overly convoluted. It could be simplified greatly. User, People, Position, tons of start and end dates and nothing alerting you if you have some

Review Source

DG

Dawn G.  
Compensation Analyst  
Human Resources  
Used the software for: 2+ years

### "Once Configured System Works Well"

December 16, 2019

4.0

Over all I am satisfied with our experience. It has been a few years that we have been using this tool now and I have become a more experienced administrator.

Pros

Daily Processing usually runs smoothly. Once the system is configured it works well, but configuration is key. If the initial build is set-up poorly it will make it difficult to maintain the system each year,

Cons

Analytics. The reporting functionality out of the tool is cumbersome. As an administrator you have no control over the relationships between tables, and at times cannot use multiple tables together.

Review Source

PC

Phil C.  
Commissions Manager  
Computer Software  
Used the software for: 1-2 years

### "Very powerful and flexible compensation tool, but implementation dragged on for us"

February 20, 2018

5.0

Great historical source for commission/quota attainment data, which allows to make business decisions moving forward. From an administrative perspective, the tool can scale to support hundreds and thousands of users, with an accurate view into commissions paid.

Pros

Xactly Incent is a very powerful and flexible compensation tool and will be able to scale with us as our business grows and if set up and administered properly, could easily support thousands of users.

Cons

The implementation was much longer and harder than expected - we missed our deadline and were scrambling at the end of the year to get everything working properly. Also, DELTA (for loading orders) is very inflexible and we will likely be looking to switch to Connect in the future.

Review Source

AL

Andrew L.  
Sales Compensation Systems and Reporting Analyst  
  
Used the software for: 1-2 years

### "Sales Commission Systems Analysis and Implementation"

March 14, 2018

5.0

Pros

Xactly has great out of the box functionality that covers almost all business needs. The interface is somewhat intuitive and easy to navigate -- after minimal training, admins should be on their way to becoming power users in short time. The structured nature of all objects in Xactly help experienced admins understand any comp environment that uses Xactly very quickly. Sales reps gain good visibility into their sales plans and commissions, while also easily navigating the reports with minimal training. The software is constantly updated to improve/add features.

Cons

The software is not flexible in the sense that you cannot always customize Xactly to fit around what a business wants. It sometimes feels more like you have to fit your business needs into Xactly's functionality; while being pretty capable, it's not the most flexible in terms of customization.

Review Source

AA

Amelia A.  
Account Manager  
Retail  
Used the software for: 2+ years

### "Easy Peasy "

December 21, 2021

5.0

Pros

This program is not only very accurate but it is also easy to navigate. My entire department relies on this to calculate our commissions and pay and it is clear, concise, and simple to use.

Cons

They do quite a bit of updates that mean data will not be able to be pulled during these times.

Review Source

VR

Verified Reviewer  
VP of Sales  
Computer Software  
Used the software for: 2+ years

### "Makes Sales’ Lives Easier"

December 15, 2019

5.0

Xactly brought a lot of efficiency and transparency to our sales compensation process. It’s been a very good product for our organization.

Pros

For us, it brought a lot of automation and rigor to a previously laborious Excel-based process. Bookings data flows from SFDC into Xactly and provides us real time data to manage sales compensation.

Cons

Some reports are easier to use than others; the data is there but sometimes it is more difficult to get to without extra effort.

Review Source

JB

Jill B.  
Commissions Manager  
Financial Services  
Used the software for: 2+ years

### "Xactly Commissions Software"

September 17, 2019

4.0

We do like the product. It doe have its challenges. The end users like the ability to see their progress.

Pros

There are some great features. Love the fact that the sales reps can see the loans that they have closed in real time.

Cons

Changing plans can be difficult. You really need an expert to help which always come with a price. Reporting is a challenge.

Reason for choosing Xactly Incent

The bells and whistles were very convincing. There is a lot that can be done with this product.

Review Source

AL

Al L.  
Senior Pricing Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great Software for Sales Crediting"

December 30, 2019

4.0

I was on the sales operations team for two years and had to use the software to update our sales crediting logic. It was helpful in that. However, I felt we as an organization could have done more with what Xactly offers we just didn't want to pay for it.

Pros

This is software meets the needs of the complex way we credit our sales teams by product, geography, type of customer, etc.

Cons

Sometimes I feel there is too much manual manipulation required to update master data.

Review Source

VR

Verified Reviewer  
Analyst  
Internet  
Used the software for: 6-12 months

### "Xactly is a great commissions tool that is, for the most part, easy to use."

May 17, 2018

5.0

It enables a small team to track commissions company wide.

Pros

It's accurate and usually fairly easy to use. It handles a lot of variables. Makes it easy to calculate commissions for a lot of employees.

Cons

Some plans can be difficult to set up--have to rely too much on customer service for these. Too many issues come up that need fixing.

Review Source

SS

Sherie S.  
Senior Manager – B2C Technology, Training & Performance  
Telecommunications  
Used the software for: 2+ years

### "Xactly Feedback"

December 18, 2019

4.0

We are doing commissions calculation for our external partners through Xactly. We are looking to change some of the rules so I will need someone to speak with to get this done.

Pros

I like the functionality it provides. The ability to create reports although I do require a refresher on this

Cons

Not much to dislike about the software however the inability to email or speak to a support person is a bit of a challenge at times

Review Source

SL

Shawn L.  
AM Sales Manager  
Education Management  
Used the software for: 2+ years

### "Xactly makes it easy!"

December 12, 2019

5.0

This makes it easy to forecast and check numbers vs goals, and gives me Team performance in all one program.

Pros

Easy to see sales and commission credits daily. This helps me forecast and track where my team is vs goal and forecast. Easily allows me to compile stacked rankings.

Cons

Ability to real-time sync with Oracle, to see instant updates.

Review Source

GD

Garrett D.  
Sales Commission Analyst  
  
Used the software for: 2+ years

### "Does the job, improving interface recently but still not the easiest to navigate"

May 15, 2018

4.0

Pros

Fairly easy to learn the logic for writing rules and a great software for straightforward sales plans. Xactly's implementation teams & customer service teams are generally good. Ability to route documents through the software is helpful.

Cons

A lot of the interface is fairly outdated, some has been updated recently but a ways to go still. Limited customization ability for a lot of the output files so that can be frustrating. A lot of relatively straightforward things (like pushing through a payment value) have to use workarounds based on how code works.

Review Source

Lindsey S.  
Enterprise Account Executive  
Computer Software  
Used the software for: 2+ years

### "There's Got To Be A Modern Alternative To This Dinosaur Software"

May 31, 2019

2.0

Xactly is a very clunky old tool for managing sales commissions. It is not intuitive and takes a long time for me to try and figure out what I'm looking at every time I open it. The dashboards have never been correct, though I'd imagine that's the fault of our admin setting it up wrong. With a lot of brain power you can get the info you need, but it's a painful process that requires a lot of concentration. There's got to be a more modern solution out there that is easier for reps to use. This will get the job done, but it's not a pleasant experience.

Pros

I like having a platform that can show me my compensation and how it is broken out.

Cons

It is very challenging to use. Every time I go in there it takes a long time to figure out how to see what I need to see. It is not intuitive at all.

Review Source

KW

Kelly W.  
System Analyst  
Computer Software  
Used the software for: 2+ years

### "Xactly Review"

June 7, 2021

4.0

Takes some getting use to, but it's better than calculating manually

Pros

The ability to calculate with different designs, eligibility, pulling data/reports, and loading data into Xactly is very easy.

Cons

There's some system limitation and we still need to calculate manually. Draws aren't tied to a person record and there's no auditing in the draw or hierarchy function

Review Source

VR

Verified Reviewer  
Enterprise Account executive  
Computer Software  
Used the software for: 2+ years

### "it does what it says on the tin but no improvement have been implemented for years "

January 22, 2020

3.0

The UI looks like it was made in 1995 , No improvement had been made in the past 7 years i've been using it since they have actually built it which worries me as a user as it seems that they aren't investing in the product anymore

Pros

\- easy to find out your commissions in a few clicks - nice visual to see where you are on a monthly target - nicely connected to many backend systems

Cons

the software UX / UI haven't been improved for the past 7 years iv'e been using the platform so im not sure if there are any improvements planned.

Review Source

Response from Xactly

February 10, 2020

Hi, Thank you for sharing your feedback. Our customers are extremely important to us. We would like to hear more and to share our recent and upcoming product enhancements. Can you please reach out to us to continue the dialogue?

WF

Walter F.  
Systems Analyst  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Incent does the job"

December 20, 2019

4.0

Pros

The product is constantly growing and making improvements. We love the updates and they're on the path to great things. The value is the main seller for it's price point. It's fairly easy to use and does the job.

Cons

There are a lot of little improvements that could be made that will drastically ease the administration portion of using the tool, like having the upload format be the same as the downloaded form and more calendar flexibility (ie semi annual).

Reason for choosing Xactly Incent

The value for the price point.

Review Source

VR

Verified Reviewer  
Head of Sales Finance  
  
Used the software for: 6-12 months

### "Great software but a bit clunky and hard to make edits"

May 15, 2018

3.0

Pros

One stop shop for all reps/managers! I love that reps have one place to go to get all their questions answered!

Cons

Clunky, hard to troubleshoot. It's really tricky to make the ncessary edits here. Any mid year changes to a comp plan require speciailits.

Review Source

Katherine H.  
Senior Sales Operations Analyst  
Computer Software  
Used the software for: 1-2 years

### "Growing Company Requiring Automation, Xactly Meets Requirements!"

October 17, 2018

5.0

Pros

Great tool overall. For a company that was about 200 sales reps along with SEs, CSMs, CAMs...to generate plan documents for, this tool was a game changer as it was much more automated compared to the excel files we had to send out and receive back in email after approval. Automation was key to any vendors we were reviewing as we were a start up that was quickly growing. eXactly met these requirements amongst others.

Cons

While very flexible, there are times where it didnt accommodate various SPIFF programs which was no biggy as these programs only run for month or quarter at most which we were able to manually process.

Review Source

VR

Verified Reviewer  
Lead Analyst, Sales and Marketing Systems  
Information Technology and Services  
Used the software for:

### "Easy to use, great functionality for a SMB company"

June 23, 2014

4.0

Our company has been using Xactly Express for almost two years and have no intention of stopping. It was easy to configure and the support team is incredibly helpful. As a small company with less than 10 variations of comp plans, the Express product is a great fit for us. We saw a huge reduction in the time to took to process commissions this month and a huge reduction in disputes (sales v. finance) because our accuracy has improved so much. Our reps now have visibility and real-time reporting and don't have to rely on outdated spreadsheets to see where they stand each month.

Pros

\- Easy to configure - Cost efficient - Fully integrated with Salesforce.com

Cons

\- Not designed for a fast-growing organization - at some point we will outgrow and will need to go to the Incent product - Sometimes calculation times and page loads are slow (but still way faster than doing it manually!)

Review Source

AM

Adam M.  
Senior Analyst  
Medical Devices  
Used the software for: 2+ years

### "Xactly has been transformative for our incentive compensation management!"

May 21, 2018

4.0

Increase commission payment accuracy, decreased processing time, better insights into compensation management

Pros

Xactly has enabled us to reduce commission processing time AND decrease the number of errors. The sales users not only love the increased confidence in their payments, but they also love Xactly's easy to use interface!

Cons

There is a bit of a learning curve to learn the software as an administrator, but once you have mastered Xactly the incentive compensation management possibilities are endless.

Review Source

SS

Sherri S.  
Sales Compensation Administrator  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Xactly Incent-FLS"

December 13, 2019

4.0

My experience has improved greatly now that I have a better understanding in terms of the functions that are used by my company.

Pros

The layout and visibility of the screens.

Cons

It's kind of difficult initially until you learn how it functions. Some features can be simplified if the type of software being used will allow.

Review Source

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