# Page 4 | Xactly Incent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Xactly Incent the right Commission solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/41694/Xactly-Incent/reviews

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Xactly Incent

4.2 (252)

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Last updated March 13th, 2026

# Page 4 - Reviews of Xactly Incent

## Showing most helpful reviews

Showing 76-100 of 252 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nathan D.  
Financial Analyst  
Financial Services  
Used the software for: 1-2 years

### "Xactly Software"

October 23, 2018

5.0

Pros

Xactly allows you to streamline your monthly commissions process. It also allows your sales individuals to easily track their sales and commissions.

Cons

At times the software is confusing to use. It is difficult to diagnose why the software is not calculating commissions.

Review Source

OR

Obul R.  
Fiance Manager  
  
Used the software for: 2+ years

### "Xactly system is very effective tool for commission calculation purpose."

May 18, 2018

5.0

Pros

I recently understand Xactly system has many features apart form commission calculations and which we are not aware of these, like example :- commission amortization model , no need to re-calculate for previous records if any sales person sign the plan middle of the year, etc

Cons

1\. There should proper communication on any new features with in Xactly system. 2. There is no support for us from India, every time we need to contact US people if we have any issues in system.

Review Source

John S.  
VP Corp Enterprise Sales  
Financial Services  
Used the software for: 1-2 years

### "Sales reporting"

December 13, 2019

3.0

Overall, I'd like to be able to judge my performance and that of my team. This software offers some options, but is less user friendly than a report in Dynamics or Salesforce, and requires iteration to find what I need.

Pros

In the end, I can see the information I need, after a fashion and have the ability to drill into the details.

Cons

The software is not intuitive, confuses quota attainment and pay, and has a ton of irrelevant and unuseful data.

Review Source

VR

Verified Reviewer  
Incentive Compensation Partner  
Automotive  
Used the software for: 2+ years

### "Helpful but tricky"

February 21, 2018

4.0

Pros

Functionality is really great. Good insight for sales reps to keep up on monthly performance. Lots of uses from software to manufacturing.

Cons

It is somewhat confusing. Seems like band aids are placed rather than fixing the root issue or putting a feature where it belongs

Review Source

jS

jenifer S.  
Sales ops manager  
Biotechnology  
Used the software for: 2+ years

### "Xactly commission siftware"

January 27, 2019

5.0

Overall experience is positive. Our workload has been cut down considerably and end users are happy with the info and level of detail they receive regarding their commissions.

Pros

Xactly software has brought us out of the stone ages in regards to commissions. What was once an excel spreadsheet is now a powerful too where end users can view their daily sales and commissions at will any time of day or night. Xactly is versatile and allows for connection to your ERP system or upload of data via excel sheets. Configuration to your specific compensation plan can be done by a team of their highly skilled consultants or your own in-house IT team. We have a fairly complicated comp plan and their consultant had us up and running in a matter of weeks.

Cons

Not a huge fan of their queue customer support system. Based on the west coast, the timing of their reponse to an east coast user is limited and most often cuts over into the next day. Would like to speak to a live person as opposed to an email queue.

Review Source

MG

Marcel G.  
Mgr. Sales Compensation  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Incent "

December 13, 2019

4.0

Overall has been good. Challenges with support but is moving in the right direction.

Pros

Visibility to our user group & ease of use.

Cons

Configuration issues with the Xactly team.

Reason for choosing Xactly Incent

Reputation

Review Source

JM

John M.  
Account Manager  
Construction  
Used the software for: 2+ years

### "Senior Account Manager"

December 16, 2019

5.0

It helps me see where i'm at with commissions and helps me incentivize more sales

Pros

Ease of use and detailed information. Systems gives me daily updates as long as corporate updates systems

Cons

takes too long for Anixter to update info. from eclipse system into Xactly system

Review Source

VR

Verified Reviewer  
Financial Systems Project Manager  
Computer Software  
Used the software for:

### "Xactly is a great tool!"

June 25, 2014

4.0

I have used Xactly since 7 years and I have seen it grow tremendously into an agile product constantly striving for improvements with every monthly releases. It makes it easier to administer sales performance and encourage sales to track their performance easily.

Pros

Easy to Configure plans and rules.Transparency of data and payments for the payees. Automation of data feeds and calculation.Effective dating to allow multiple change of scenarios for a payee in a given pay year. Routing of plans and audit trails.

Cons

Analytics requires a good understanding of data model/bit of technical understanding behind custom queries to run reports. Data refresh is 2 hours after a calculation which is a stretch when you have payroll and accruals strict due dates.

Review Source

SR

Sonya R.  
Commissions Analyst  
Medical Devices  
Used the software for: 2+ years

### "Commissions Analyst"

December 20, 2019

4.0

Overall is a good experience

Pros

it is User Friendly. Everybody is able to use it with little or no problems

Cons

It Can't configure complex contracts. We have a wide variety of contracts and they get complex and Xactly cant configure them

Review Source

CR

Cassie R.  
Staff Commissions Analyst  
Security and Investigations  
Used the software for: 2+ years

### "Highly Recommend"

October 26, 2020

5.0

I've used Xactly at multiple organizations and highly recommend it.

Pros

Ease of use, great for history and audit, accurate calculations and reporting

Cons

Can take a bit of time to learn how to create calculations, but once you're in it's intuitive.

Review Source

KH

Keith H.  
Audience Financial Operations Director  
Newspapers  
Used the software for: 2+ years

### "Good Product, does want we need"

July 19, 2022

5.0

Systems performs exactly as we want.

Pros

Incent is good at integrating your data into the system, using the quotes that you've built, and calculating the sales commissions. It performs exactly as we want the software to perform. Also, the community portal is great, and will always have an answer for your questions.

Cons

The user interface is a little old and can take some time to learn.

Review Source

SC

Stephanie C.  
Sr HR Business Partner  
Information Technology and Services  
Used the software for: 2+ years

### "HR usage"

December 13, 2019

4.0

Xactly provides most of the information I need for my role as an HR Business Partner which is - in this case - mostly related to structure of commission plans, acceptance status/history, employee performance, quota/margin achievements, commission status, commissions per client, etc.

Pros

It is relatively easy to use without being specifically trained. Makes commission entitlements transparent. Export to Excel functionality is very helpful

Cons

Selecting the right report is not always easy - no description of what information is included in a given report. So it's sometimes a trial and error effort to find the right one.

Review Source

VV

Vaidyanathan V.  
Senior Executive  
Accounting  
Used the software for: 2+ years

### "Xactly "

December 19, 2019

5.0

Pros

It's easy to access and familiar with this tool

Cons

If any changes happened in the middle of the calculations we have to run the process whole year for few cases and it takes time to complete the daily process.

Review Source

BM

BRENDA M.  
SAE  
Non-Profit Organization Management  
Used the software for: 2+ years

### "User friendly / Easy snapshot"

January 2, 2020

4.0

Pros

Xactly offers me a snapshot of my monthly/qtrly/annual goals where I can track my progress and the details of my pay. User friendly and easy layout.

Cons

Some of the layout and the way it scrolls through pages

Review Source

TM

Tom M.  
Sales Compensation Leader  
  
Used the software for: 6-12 months

### "It has potential but frustrating at times"

May 16, 2018

3.0

Pros

Has potential and is outward facing. Tight link to SFDC and can take Sales Teams away from tracking incentives on their own. Tons of functionality and value can be seen when deploying the SW.

Cons

Reporting (Analytics) is just not easy to use. Can't always pull information you need. Setting up users is rather cumbersome. Might be our set up but loading data isn't easy and when you get errors, there is not real help as to why it won't accept the record. Tracking our held commissions is a chore and need to do this outside the system. Having to recall documents you've sent out if you need to send a corrected one -- should be able to change while in process as long as not approved.

Review Source

Lydia W.  
RSM  
Education Management  
Used the software for: 1-2 years

### "we had to switch to SPIFF"

June 9, 2020

2.0

Pros

it integrated directly with salesforce! Absolutely loved that.

Cons

It was painful to use, setup and customize and the reporting was really hard to read

Review Source

Response from Xactly

June 12, 2020

Hi Lydia, thank you for submitting your review. We are so sorry to hear you find our software painful to use. A member of our customer support team will be reaching out to you to chat with you about these issues further. Thank you for sharing your feedback!

LA

Lynanne A.  
Sr Sales Compensation Analyst  
Printing  
Used the software for: 2+ years

### "Xactly Incent - A Great Tool for Commissions "

July 18, 2022

5.0

Pros

Xactly is a great tool for standard commission roll ups, plans, payouts and reporting analysis.

Cons

Setting up a new year is time consuming and you need to know and understand all functions of rules, formulas in order to set up.

Review Source

VR

Verified Reviewer  
Account Executive  
Internet  
Used the software for: 1-2 years

### "Needs An Update"

July 1, 2019

3.0

Pros

It is very easy to see revenue details, commission details, etc., in Xactly. The functionality to see the breakout between regular commission, bonus, and kickers is great.

Cons

This could REALLY use a facelift. It is so basic it doesn't look like anything more than an old Excel spreadsheet.

Review Source

ST

Simon T.  
Reporting Analyst  
  
Used the software for: 1-2 years

### "Easy implementation and high level of customisation."

February 21, 2018

4.0

Pros

High level of customisation gives you the ability to setup the system as you require it. Things can also be tweaked as long as it isn't built into the DELTA process.

Cons

The user interface needs to change. There are way too many sub-menus to setup a user and isn't simple enough to set-up without a proper documentation process.

Review Source

VR

Verified Reviewer  
Sales Operations Analyst  
Marketing and Advertising  
Used the software for: 1-2 years

### "Compensation Simplified"

December 9, 2015

4.0

Xactly has helped our company a ton with simplifying compensation calculations. Prior to, we did everything in Excel, which had a margin of error, now we have one sleek platform that can keep track of all changes, and update things such as pro-ration dates, terms, new hires, and new comp packages.

Pros

Easy to use, easy to set up, easy for users to understand

Cons

The time it takes to implement

Review Source

DL

David L.  
Senior Accountant  
Accounting  
Used the software for: 2+ years

### "Has helped us tidy our commission process"

May 15, 2018

4.0

More efficient way to track commissions and perform our close. Helps everyone have visibility

Pros

It does exactly what we ask it to do. Sales team has good visibility and allows us to close our months more efficiently

Cons

Some reporting functions are difficult to customize and navigate. For example, we can't run YTD reports from Incent. There are also some inconsistencies with layout

Review Source

CB

Carlos B.  
IT Director  
Food & Beverages  
Used the software for: 2+ years

### "Xactly Incent - Sales achievement driver"

December 13, 2019

5.0

Pros

The ability to have the quota and actual sales information in real time in a very friendly way for the sales force.

Cons

Ability to develop reports and dashboards

Review Source

LB

Lito B.  
Sales Operations Manager - WW Sales Compensation  
  
Used the software for: 2+ years

### "Best Support ever"

May 15, 2018

5.0

Pros

As a non system admin it is simple enough to do minor tweaks to the plan. Some major tweaks with the help of support.

Cons

Versioning of some of the the feature used to be but I am discovering there has been some changes so it no longer applies. I would have to say some of the upload templates are not that straight forward. Had to figure the fields.

Review Source

TK

Taylor K.  
Revenue accounting manager  
Medical Devices  
Used the software for: 2+ years

### "Review of Xactly "

December 18, 2019

5.0

Pros

My favorite thing about the software is the automation and all of the reporting capabilities.

Cons

My least favorite thing is trying to configure for new plans

Review Source

PR

Pundalik R.  
Sales Incentive Lead  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "My Opinion About Xactlycorp Incent"

December 19, 2019

5.0

Pros

User friendly and robust system for all type sales incentive plans

Cons

It's very good system from administrator persfetive and end user view as well

Review Source

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