# Page 6 | Xactly Incent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Xactly Incent the right Commission solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/41694/Xactly-Incent/reviews

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Xactly Incent

4.2 (252)

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Last updated March 13th, 2026

# Page 6 - Reviews of Xactly Incent

## Showing most helpful reviews

Showing 126-150 of 252 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Machell E.  
  
Information Technology and Services  
Used the software for:

### "Leave Excel Spreadsheets Behind!"

June 18, 2014

5.0

When our comp plans became too complicated to manage through excel spreadsheets we decided to evaluate apps that would integrate with Salesforce.com Xactly Express met all our requirements, integration with SFDC, ability to manage complex plans and 360 views for Sales Team and Managers. Implementation was painless and we received excellent support throughout the process.

Pros

Integration with Salesforce.com Sales Cloud Plan Builder and Manager 360 Visibility for Managers

Cons

The ability to customize field names to match terminology that is used in your company's industry type.

Review Source

MS

Melissa S.  
Solution Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "It could be better..."

December 12, 2019

3.0

Pros

The graphs look nice and you can hover over the lines the see the numbers that make up the data.

Cons

I realize that most enterprise software depends on the implementation, but having used Oracle before this, I can honestly say I am less than impressed with Xactly. It doesn't have nearly as much functionality. I am just a user, but would not purchase it if my opinion mattered.

Review Source

VR

Verified Reviewer  
Sales Coordinator  
Information Technology and Services  
Used the software for:

### "Great tool for a small to medium sized business"

August 15, 2014

4.0

Our company has been using Xactly Express for about a year. Express integrates fully with salesforce.com and it is great that our reps have the ability to view their commission statements in real-time without relying on excel spreadsheets. Express has worked very well for our small sales team (approx. 100 users on 4 different plans) and has drastically improved the commission process. The team is excellent to work with and went above and beyond for us during implementation. The product may not be ideal for a rapidly growing company, or a company that frequently makes "exceptions" for the sales team and deviates from the standard commission plans. While manual adjustments to commissions can be made, the process is somewhat daunting. Overall, I would highly recommend this product.

Pros

Fully integrates with Salesforce.com, eliminates the margin for human error, real-time reporting, easy to manage users and plans, much quicker than manually calculating commissions.

Cons

Page load times can be long and system sometimes errors out when calculating.

Review Source

DC

David C.  
VP Sales & Rentals  
Machinery  
Used the software for: 1-2 years

### "Great Tool"

January 3, 2020

5.0

It's been a great tool for our company.

Pros

This software is a great tool for calculating and paying our very complex commission structure.

Cons

I don't have anything negative to say about Xactly.

Review Source

Jocelyn F.  
  
Information Technology and Services  
Used the software for:

### "Ease of Reporting"

June 23, 2014

5.0

At a previous job, I worked as a Financial Analyst. I had to wait for days for our commissions admin to supply me with the numbers for our financials. She used Excel and this was very time consuming and prone to errors. Once we moved to Express the turn around time increased significantly and the number of errors was greatly reduced. This made my confidence grow in our financial numbers as well as the analytics that were being reported to management.

Pros

Reporting capabilities and the integration with Salesforce.com.

Cons

Customization around field names that are used on reporting.

Review Source

JY

Jim Y.  
Key Account Manager  
Biotechnology  
Used the software for: 2+ years

### "Xactly not recommended for Managing Payment of Commissions"

December 23, 2019

1.0

Only being used to monitor Commission payments.

Pros

Nothing! Horrible user experience. Layout ridiculous!

Cons

\- User Interface outdated. Not graphical. - Non-intuitive Workflow. - Display of details horrible.

Review Source

Response from Xactly

January 3, 2020

Hi Jim, We are so sorry to hear do not recommend our product or interface! A member of our customer support team will be reaching out to you to help and get additional feedback. Thank you for sharing your feedback!

AM

Alisha M.  
Accountant  
Automotive  
Used the software for: 2+ years

### "Somewhat satisfied"

May 7, 2025

4.0

Overall, it is very helpful but I would love to see some improvements. Like less refresh time allowing for more time to actually download the reports. It would be helpful to be able to download a list of rules and what the rules contain as well. As this has been requested many times for internal use within our company.

Pros

Helps in calculating royalties for us. We can create multiple rules with different criteria which is helpful since we have a multitude of different types of contracts

Cons

waiting for the refresh, we only get about 10 minutes to download reports before the refresh starts over again. Also, we met a few years back because we could not move from analytics to Credit Assignment without having to log back in. This is still a problem.

Review Source

Rimsha K.  
Sales Commission Analyst  
Internet  
Used the software for:

### "Almost Perfect Product for Commissions Analysts everywhere"

August 28, 2014

4.0

I have used Xactly for the past 3 years and I have seen it improve a lot, from using Xaclty Express to Xactly Incent, the product is always looking for improvements with every release. My work as a commissions admin and analyst has become much easier and I am better prepared to provide fast sales performance to the VPs and CEO.

Pros

Faster commission calculation, all sales information in one location, user-friendly analytics reporting

Cons

Some limitations on reporting, payroll reports can be better, ability to automatically calculate batches

Review Source

NC

Nattinee C.  
Global Sales Commission Manager  
Telecommunications  
Used the software for: 2+ years

### "General Comment"

December 16, 2019

4.0

Generally good experience. SW is stable and working well. Only 2 issues are hourly rate for new SOW is very expensive and time to start a new SOW is very long. After scope is defined and purchase order is sent, it takes another 2 weeks before Xactly can start working on SOW.

Pros

SW Stability. So far, the SW is working according to requirements

Cons

Time to deploy new SOW and also the price for new SOW is very costly.

Review Source

KB

Kerry B.  
Sales Operations Manager  
Financial Services  
Used the software for: Less than 6 months

### "Excited to get the benefits, dreading the learning curve"

December 19, 2019

3.0

Pros

I have not used the software for long enough yet, but from what I heard at Xactly Unleashed Europe I'm excited to use all the different areas. There is a lot of information on the Community Portal.

Cons

It is not user friendly - at least not to a new user. Some form of workflow or even a logical order of tabs would be helpful in managing processes. I'm sure once you understand it, it's great, but there is very little I have found that is intuitive. E.g. When adding a new sales employee; nothing guides you or gives you a hint of the order that you have to set up user, title, person, position, hierarchy. Missing 1 step in this means starting again.

Review Source

💼 Jeremy R. S.  
Sales Consultant  
Human Resources  
Used the software for: 1-2 years

### "Xactly Review "

December 12, 2019

4.0

fair

Pros

nice visual view , this software looks great

Cons

cumbersome to run reports detail reports are tough to find

Review Source

SB

Scott B.  
RVP  
Telecommunications  
Used the software for: 2+ years

### "Managing my team"

December 13, 2019

4.0

Love to see reports on my team before I pick up the phone to review with my direct reports

Pros

I love that I can spot check and cross-reference the totals in Xactly for my team I can easily educate them on how we came up with their numbers via the reports

Cons

Sometimes the passwords diminish and we are single-threaded to get a new password Would be nice to fix that

Review Source

SK

Steve K.  
Revenue Operations Manager  
Financial Services  
Used the software for: 1-2 years

### "Great For Organization, Speed & Cost Effectiveness"

July 18, 2017

5.0

I would recommend depending on the company/organization.

Pros

One of the things that attracted us to Xactly Incent was the flexibility and nimbleness of the platform. We were able to manage customization fairly independently.

Cons

As we grew, we were limited in certain aspects such as automating certain processes. It was difficult to scale on the platform.

Review Source

TB

Tony B.  
Engagement Strategy, Consumer Goods  
Computer Software  
Used the software for: 2+ years

### "What is it Xactly"

January 2, 2020

4.0

Ability to view your compensation from a variety of dates. MTD, QTD, YTD etc.

Pros

Easy to view and see orders related to your compensation.

Cons

No direct link to orders in the system of origin. You are forced to cut and paste orders between the two solutions. We have SSO so you should be able to link back to the system of origin record from Xactly.

Review Source

SL

Sarah L.  
Sales Comp  
Computer Software  
Used the software for: 6-12 months

### "Xactly is a great tool to use for comp"

October 4, 2016

4.0

I work in sales comp and use Xactly to help manage my sales team and ensure they're paid the correct amount based off the rates and quotas we upload to the system.

Pros

Easy to use and has a great UI.

Cons

There seems to be some issues that we run into as a user but not necessarily with the product but within our instance.

Review Source

CP

Catrina P.  
Event Sales Manager  
Hospitality  
Used the software for: 1-2 years

### "Incent"

December 17, 2019

5.0

Very Good

Pros

It's very easy to use and navigate information is constantly updated.

Cons

I don't have any cons with this software

Review Source

dI

david I.  
Sales Commissions Analyst  
Computer Software  
Used the software for: 6-12 months

### "Xactly Review"

December 13, 2019

4.0

Pros

The ability to consolidate a lot of our commissions calculations and processes.

Cons

I disliked the fact that there were no good shortcuts available for this software. Shortcuts help immensely in any platform and Xactly's blatant lack of shortcuts create a lot of bottle necks

Review Source

MS

Matt S.  
Finance Manager  
Computer Software  
Used the software for: 1-2 years

### "I love the capabilities of the software, and I trust the results. "

May 16, 2018

5.0

Pros

I like how I'm able to get at rep performance information (with some work), and get down to the commission payment per deal level. I can differentiate between renewal/new commission payments, which is critical for new amortization rules. Now that the commission rules have been built, commission calcs for the rest of the year are a breeze.

Cons

I don't like the reporting capabilities, and that may be because we don't have insights? I don't like the knowledge base, I find it to be useless at answering my questions. Employees can't get the best picture of how they are doing because they cannot download all the fields I would like them to have access to.

Review Source

RV

RAGHU V.  
Senior financial Accountant  
Financial Services  
Used the software for: 2+ years

### "Overall I feel, Xactly is working great upto its extent. Should be working with much more automation"

May 29, 2018

4.0

We basically calculate commission monthly, as we have multiple files to upload...Xactly is helping us to keep all those data intact and give us what is being expect. GOOD. But we need to avoid reprocessing of files as I have written in earlier Cons section.

Pros

I like the way its designed, simple to upload data and easy to download. Adding to this, its user friend as transaction created is specific to activity we do.

Cons

Xactly needs to work on automating the calculation of commissions. As we need to also upload input files to get the expected result.

Review Source

TT

Tasa T.  
Sales Analyst  
  
Used the software for: 6-12 months

### "Xactly can be a little confusing at times but the customer service is literally a life saver!!"

May 16, 2018

5.0

Ease of use an understanding for commissions

Pros

The ease of use and using the analytics module to create reports that allow for better visualization of commissions and credit. Our reps always understand what's going on and as i stated previously, if anything is not functioning properly, customer service is very quick to get back to you.

Cons

There are times when our Xactly instance would freeze because multiple batches were running at once.

Review Source

AS

Anna S.  
Sales compensation manager  
Computer Software  
Used the software for: 2+ years

### "Amazingly simple to use!"

October 16, 2018

5.0

positive!

Pros

intuitive, easy of use, great customer service

Cons

customer service while great can be a little slow and backed up.

Review Source

Brian D.  
Financial Analyst  
Accounting  
Used the software for:

### "Found this at a conference. Really neat!"

October 30, 2017

4.0

We haven't used it yet but the benefits I saw were to sales people knowing exactly what their commissions would be and getting the chance to feel more empowered by having it right in front of them.

Pros

I wasn't even looking for something like this but stumbled upon it. We have different commission tiers and they sometimes get mixed up so this is definitely something we could look in to.

Review Source

KG

Katia G.  
General Accountant  
Telecommunications  
Used the software for: 2+ years

### "Great Commission Tool!"

December 20, 2019

5.0

Pros

After the set up for a new year is done how simple is to calculate the commissions in our different plans.

Cons

It would be nicer for credit assignment you are able to upload the territories. It is a lot of work doing it individual since we have one by sales person.

Review Source

lK

laine K.  
engineer  
Information Technology and Services  
Used the software for: 6-12 months

### "Gets the job done"

February 4, 2021

5.0

I use Xactly Incent to track my commissions based on my business. Although the use case is fairly simple, I do think that the user interface could be more friendly.

Pros

When I do use Xactly Incent, it tells me exactly what I need to know. The use cases are fairly straightforward, and I haven't had to administer the product, but as a user, it is fairly user friendly.

Cons

I think that the user interface is a bit outdated on Xactly Incent. Furthermore, there are periods of time that the product stops working when the sync is occurring and I can't access any information at all - not even past records.

Review Source

Eric W.  
Sales Operations Manager  
Computer Software  
Used the software for:

### "works well for commission calculations"

June 20, 2014

4.0

Express works well for commission calculations and is very user friendly. Plans and rules are easy to construct. The page load time can be frustrating. The payroll export lumps all payments into a single number and cant be customized. Express lacks the ability to build semi-anual plans. You can get around this with formulas but the dashboards still display the 6 month attainment as "Annual".

Pros

user friendly

Cons

The page load time can be frustrating

Review Source

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