# Page 7 | Xactly Incent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Xactly Incent the right Commission solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/41694/Xactly-Incent/reviews

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Xactly Incent

4.2 (252)

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Last updated March 13th, 2026

# Page 7 - Reviews of Xactly Incent

## Showing most helpful reviews

Showing 151-175 of 252 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

pC

phong C.  
Analyst  
Computer Software  
Used the software for: 6-12 months

### "Overall"

December 12, 2019

4.0

Good - even though Xactly is good system for calculation, it has many steps from many different screens to complete a task.

Pros

Organization of Sales Team Clear Hierrarchy

Cons

Ad-hoc reporting Screens after screens to complete a task

Review Source

OS

Oui S.  
Compensation Analyst  
Real Estate  
Used the software for: Less than 6 months

### "Learning Xactly"

December 20, 2019

4.0

Too early to tell and I still need to deep dive and learn the tool to really understand sandbox, connect, analytics and production.

Pros

For most part when I upload manually, it updates instantly and fires daily.

Cons

Seems like it itsnt updating successfully the past few months right around when accruals/payroll is due. It seems like there is a bit of a lag before any updates transitions to analytics reporting.

Reason for choosing Xactly Incent

I wasnt here 3 years ago when we transitioned to Xactly.

Review Source

Hang L.  
Commission Manager  
Computer Software  
Used the software for:

### "Xactly Express is great for small biz"

June 9, 2015

5.0

I started at Medallia for 4 months now. I have to say Xactly Express is a tool that is very easy to use and learn. I like the tool and would recommend to small businesses. In 4 months, I became Express certified and can have full control of commissions.

Pros

The product is easy to use if your plan is simple.

Cons

Hard to get reports and have to learn and depend on SFDC reporting to pull data.

Review Source

RC

Riley C.  
Business Development Representative  
Computer Software  
Used the software for: 1-2 years

### "Track your sales commission with assurance"

October 2, 2018

4.0

I am quite happy with how Xactly has been integrated with Salesforce to let me know how much I am paid.

Pros

I love how Xactly breaks down the source and deals of where my commission comes from to the dollar based on our compensation structure. I can easily see if I am getting paid the correct amount for the month.

Cons

The reports can sometimes be confusing and can take a long time to configure.

Review Source

VR

Verified Reviewer  
Sr. Automation Business Analyst  
  
Used the software for:

### "a good tool to use to manage our incentive compensation process"

June 18, 2014

5.0

I've been using Xactly Incent for a few years now. As an administrator, it's been a good tool to use to manage our incentive compensation process. Our sales users find it easy to see the key pieces of data they are looking for - what they are getting paid! The support team at Xactly really stands out in terms of customer service, which is fantastic.

Pros

Customer support

Cons

Analytics piece is complicated

Review Source

JM

Jason M.  
VP - Global Sales Operations  
Computer Software  
Used the software for: 1-2 years

### "No more spreadsheets!"

December 18, 2019

5.0

Pros

I like the fact that we don't have to use spreadsheets anymore. The manual, human error risk is removed, and we've seen a dramatic decline in payment issues. The users love their ability to see their earned commissions at any time versus waiting until the commission sheets are sent out.

Cons

It's somewhat difficult for the administrator to create new comp plans without a sandbox environment.

Review Source

GC

Greg C.  
AE  
Insurance  
Used the software for: 1-2 years

### "Glad it wasn't my money"

December 12, 2019

2.0

I don't trust the information that I find in the system because it changes by going blank for days.

Pros

With enough time and effort, I can usually find what I need.

Cons

convoluted. always updating. goes blank often. weirdly organized.

Review Source

Response from Xactly

December 19, 2019

Hi Greg, We are so sorry to hear you are having trouble! A member of our customer support team will be reaching out to you to see how we can help. Thank you for sharing your feedback!

CR

Carl R.  
Sales Director  
Internet  
Used the software for: 2+ years

### "Easy to use"

December 16, 2019

4.0

Pros

Great way for my team and myself to get an overview of our payments and achievement

Cons

Can be made more manageable when getting an overview of the team, the UI for this section can be updated

Review Source

Helen R.  
Sales Incentives Manager  
  
Used the software for:

### "A great tool for comp"

June 18, 2014

5.0

Calculating commissions through Xactly vs Excel spreadsheets is a lifesaver. . It has also increased accuracy and transparancy of the commissions and sales.. It has a great analysis tool and reporting The customer service is awesome as well!

Pros

easy calculations little down time transparency for sale reps reporting

Cons

reporting takes some time to learn

Review Source

LM

Lori M.  
Sr. Commissions Analyst  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to Use and Dependable"

December 13, 2019

5.0

Xactly makes our lives easier by doing all the calculations on our commissions and easily creating reports for distribution.

Pros

I have used several different types of commissions software and this product has been the most reliable. Your competitors and home grown systems that I have used in the past have issues with consistently accurate results and reliability.

Cons

I feel that some features could be a bit more user friendly. The upload feature can be a little tricky and logins shouldn't have to be case sensitive.

Review Source

MD

Marie D.  
Success Manager Director  
Computer Software  
Used the software for: 1-2 years

### "It’s a mystery "

December 12, 2019

1.0

It’s a mystery. No one understands it or can reconcile to to anything or understand when you will get paid

Pros

Nothing it’s not useful for us Extra characters required just to submit this

Cons

Everything it’s not useful Extra characters required just to submit this

Review Source

Response from Xactly

December 19, 2019

Hi Marie, We are so sorry to hear this. A member of our customer support team will be reaching out to you to help get this resolved. Thank you for sharing your feedback!

TT

Tricia T.  
ECS  
Information Technology and Services  
Used the software for: 2+ years

### "Salesforce Survey"

December 18, 2019

3.0

n/a

Pros

I dont love using Exactly. I've had to use it at the past two companies that I have worked at.

Cons

Very confusing. Im not ever sure on what my commission payout will be.

Review Source

VR

Verified Reviewer  
Creative Content Strategist  
  
Used the software for: Less than 6 months

### "Easy sales tracking and commission management"

April 10, 2018

4.0

Pros

I am not an admin and was taught how to use the software through a rep, but for the most part this software is easy to navigate. I appreciate that it takes little daily management and I can refer to the platform to easily check sales and commission totals.

Cons

The analytics portion is a bit hard to work through and often takes longer to figure out how to run a report. It seems to be bogged down with too much data in one place.

Review Source

JM

Jannis M.  
Sales Compensation Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "Average"

May 16, 2018

3.0

Pros

Central location for compensation data is very helpful with my workflow and when I am working with AEs.

Cons

There is no distinct difference between general support and premium support. The only major difference noticed is that you can receive emails instead of communicating through the Xactly support portal.

Review Source

VP

Valerie P.  
Wealth Management Advisor  
Financial Services  
Used the software for: 2+ years

### "Limited Review"

January 2, 2020

4.0

Pros

It provides our financial bonus structure and rewards.

Cons

We only receive the email to review approx. 4 times a year and once the window closes, the information is no longer available.

Review Source

Kolapo O.  
Sales Operations  
Internet  
Used the software for: 6-12 months

### "Great tool for Processing Commissions"

October 15, 2018

5.0

Pros

Product is easy to install and administrate.

Cons

Product could use some more features around reporting.

Review Source

RW

Ryan W.  
ECS AE  
Information Technology and Services  
Used the software for: 2+ years

### "Xactly Incent Review"

January 3, 2020

4.0

Has been pretty good overall

Pros

Relatively easy to navigate the software.

Cons

Can be difficult to see where you need to go to dig deeper on data

Review Source

MD

Matthew D.  
Account Executive  
Computer Software  
Used the software for: 2+ years

### "Review of Xactly Incent"

November 20, 2018

4.0

Overall Xactly is a good product. It gives sales reps the ability to see how their payments were calculated and see any errors that may have been made. I recommend it.

Pros

It gives you full visibility into your commissions/bonuses/payments.

Cons

Sometimes you can spend a lot of time trying to reconcile where your payments are coming from. Not super easy to dig in deep, but the info is always there.

Review Source

SS

Scott S.  
Sales Operations Analyst  
Computer Software  
Used the software for: 2+ years

### "Great, we use as a tool for sharing commission statements"

May 15, 2018

5.0

Pros

Ease of use and ability to share information with reps easily. Monthly statements are no longer manual and it allows corrections prior to payments.

Cons

Difficult to integrate with other systems such as Salesforce, where we get our sales data from. We have also had some significant down time at the beginning of this year.

Review Source

VR

Verified Reviewer  
Sales Operations  
Internet  
Used the software for: Less than 6 months

### "Great tool for calculating commissions"

November 20, 2015

5.0

Our company has been using Xactly for a year and a half. I took over as the commissions administrator 4 months ago. The product has been really easy to learn and is quite powerful. We have a team of about 60 sales reps and managers that we pay quarterly using Xactly Express.

Pros

The process for loading data and running the calculations saves us a lot of time.

Cons

It can be hard to setup dashboards and custom views with the right filters to be able to see the slices of data you need.

Review Source

AD

Athul D.  
Salesforce Admin  
Information Technology and Services  
Used the software for: 2+ years

### "Good Support and Product"

December 19, 2019

5.0

It helps us to capture our compensation related information

Pros

Features and customer support is good ...

Cons

None ! at this point and looking forward for upgrades

Review Source

BM

Barrett M.  
AE  
Information Technology and Services  
Used the software for: 1-2 years

### "user opinion"

January 2, 2020

4.0

tracking performance vs goal, payment of deals timing and amounts

Pros

captures key info in one place and, after understanding it, is pretty easy and quick to use to get what I need.

Cons

data sometimes not accurate . also sometimes more info than actual need or want.

Review Source

LB

Liann B.  
Director of Operations  
Information Technology and Services  
Used the software for: 6-12 months

### "Need significant improvements on Customer Success to help users get full value out of the tool."

December 17, 2019

3.0

Pros

For the user the tool looks good and is offers great transparency. Cannot imagine going back to spread sheets. Love the up to date information for the users.

Cons

Very difficult to use. Not intuitive. Very buggy. LOTS of implementation problems. Cannot easily build reports or pull out data. Very hard to get help. All responses are: you need to pay for training or premium support. Very frustrating.

Review Source

JN

John N.  
Accounting Manager  
  
Used the software for: 6-12 months

### "Good tool, takes some time to setup, but worth it"

May 15, 2018

4.0

Pros

Ease of loading large amounts of data, automation of commission calculations, eliminates the need to distribute commission statements

Cons

Formula/calculation writing is complex, we often have issues with the trigger functions, support is average.

Review Source

PS

Paul S.  
Manager Comm Ops  
Medical Devices  
Used the software for: 1-2 years

### "Review"

January 2, 2020

5.0

Pros

Quality and accuracy of reports. Ease of use

Cons

Price, price, price, price, price, price

Review Source

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