# Page 8 | Xactly Incent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Xactly Incent the right Commission solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/41694/Xactly-Incent/reviews

---

Xactly Incent

4.2 (252)

[View alternatives](https://www.capterra.com/p/41694/Xactly-Incent/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 8 - Reviews of Xactly Incent

## Showing most helpful reviews

Showing 176-200 of 252 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DP

Diana P.  
B Analyst  
  
Used the software for: 6-12 months

### "Old school "

May 16, 2018

3.0

Pros

Easy to see commission amounts and multiple ways to create plans. Customer service is good. Not sure what else to write

Cons

Old school program. Needs a major revamp , need to click on multiple links just to get to a page to create a plan

Review Source

DG

Denis G.  
Account Executives  
Information Technology and Services  
Used the software for: 2+ years

### "Down too many time"

December 12, 2019

4.0

Looking at my commission statement.

Pros

Information is correct most of the time. I understand that when it is wrong this is because we did not submitted the appropriate information.

Cons

out of 30 days in a month, at least 10 days the system is not available for updating purpose. In todays environment this should be available all the time. I do not understand why last month is not available if current month is being updated.

Review Source

SW

Stephen W.  
Account Manager  
Computer Software  
Used the software for: 1-2 years

### "Does its job"

January 2, 2020

5.0

Works fine for what we do, I feel like the total user experience could be improved or maybe I just need training.

Pros

Commissions are easy to track and easy to follow per period

Cons

Documents can be harder to find and seem to disappear sometimes

Review Source

VR

Verified Reviewer  
Entertainment Account Executive  
Newspapers  
Used the software for: 6-12 months

### "Commission Plan and Attainment tracking software"

May 30, 2019

5.0

Pros

Very simple to use and has all the information you need in a small number of intuitive groups

Cons

Could have benefited from more visualizations and some of the commission plan rules/levels were confusingly described, which could be an internal issue but still might benefit from stricter guidelines if that is the case

Review Source

Craig N.  
Sales Engineer  
Telecommunications  
Used the software for: 6-12 months

### "Does What It is Supposed To"

December 6, 2019

4.0

It gets the job done and that is ultimately the goal with any sort of solution like this.

Pros

It is really straight forward to use. It does not require training to get the information that 99% of users need.

Cons

It may be just our implementation, but the salesforce integration isn't super seamless accross all browsers.

Review Source

VR

Verified Reviewer  
Finance & Operations  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great Experience"

November 12, 2015

5.0

We have just started to use Xactly to comp around 200 salespeople, and it has been a major step up from excel modeling. We now have clear, up to date reports to distribute to our sales team, and they have direct access to monitor and project commissions.

Pros

Clear insight into comp plans. Ability to edit, model, and share comp plans

Cons

very robust, so it requires a good amount of training

Review Source

MM

Matthew M.  
Training and Development Manager  
Printing  
Used the software for: 6-12 months

### "A product with potential, but lots of obstacles"

December 17, 2019

3.0

I was on the project team and had limited hands on time with the product. My review is largely based on the overall comments that were provided by the rest of the team.

Pros

The UI was clean and the depth of content available is vast.

Cons

The backend configuration was clunky and admin. capabilities were almost too wide. Would've been nice to narrow the scope or make tools/features more intuitive for users.

Review Source

VR

Verified Reviewer  
Account executive  
Computer Software  
Used the software for: 1-2 years

### "Great solution for sales "

December 12, 2019

5.0

Pros

Up to date sales incentives it helps me visualize my sales and help organization

Cons

None Seems to be a clear cut winner in visuals

Review Source

KR

Kevin R.  
Salesforce Certified Administrator  
Computer Software  
Used the software for:

### "Best Salesforce.com Commission Software"

June 18, 2014

5.0

We have used Xactly Express for 2+ Years. It is great software for running commission with complex plans. It is easy to install, easy to setup and simple to write plans. Xactly makes it easier by doing a lot of the work for you with useful date ranges and calculation methods. Great Software, Great Service, Great People!! Thanks Xactly!

Pros

Simple to Install Easy to Setup Great for Visibility Great Support They are always improving the software

Cons

License Issues: You have to keep representatives active until the end of your commission period as it needs an active SFDC License.

Review Source

EB

Edith B.  
Sr. Sales Specialist  
Research  
Used the software for: 2+ years

### "Xactly, performance follower"

January 3, 2020

4.0

It is nice to follow sales in Xactly but software is a bit slow and not always up to date.

Pros

I can find where I am regarding my goals as well as upcoming comissions

Cons

Not easy to see and understand how commissions calculations are performed. Unfortunately, there is period where everything is wrong with comission section but I don't know if it is due to our company or Xactly.

Review Source

JE

Jonathan E.  
Account Executive  
Telecommunications  
Used the software for: 1-2 years

### "Easy and Convenience"

December 20, 2019

5.0

Can easily view your history in terms of comparison

Pros

User-friendly where you don't have a lot of tabs to press

Cons

nothing so far. Since I haven't experienced any issue yet.

Review Source

VR

Verified Reviewer  
Director, Sales  
Information Technology and Services  
Used the software for: 1-2 years

### "Solid product from a user perspective"

December 23, 2019

5.0

Pros

Very intuitive product. Built for the modern age.

Cons

Could have a more mobile friendly / easier-to-find mobile option

Review Source

KB

Kevin B.  
Sales Ops  
Hospital & Health Care  
Used the software for: 2+ years

### "Gets the job done"

January 2, 2020

5.0

Everything has gone smoothly, from implementation through several year over year transitions

Pros

The software just works! It produces accurate calculations and is easy to set up.

Cons

The UI is a little outdated, but also factors into its accuracy and easy of use, so it's forgivable.

Review Source

Heather S.  
  
Computer Software  
Used the software for:

### "Great!"

May 28, 2015

4.0

Great product I have been using for just over a year. Allows customization and our employees to see all relevant information!!

Review Source

VR

Verified Reviewer  
  
Information Technology and Services  
Used the software for:

### "Xactly Admin since 2012"

February 16, 2015

5.0

Our fast growing sales team with complex sales compensation plans have been very well supported via Xactly Incent. Our implementation was very smooth, we had great services & support throughout a very rapid go live. We will remain long time users - the solution has matured a quickly as our needs required.

Pros

Ease of use, love opportunity estimator - one of the favorites of our sales team.

Cons

Reporting could use some enhancements, we often need Xactly assistance on some of our report requests which we thought should have been out of the box reports.

Review Source

CM

Cody M.  
Project Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Xactly Incent Usage"

December 23, 2019

3.0

Pros

No likes at this time because I don't use it often enough to provide quality feedback

Cons

No dislikes at this time because I don't use often enough to provide quality feedback

Review Source

MS

Matthew S.  
Team Lead, Global Incentive Compensation  
Computer Software  
Used the software for:

### "Great tool"

July 16, 2014

5.0

Xactly is a very versatile tool. It allows you to manage your commission plans without having to wait on IT to build them. Changes can be made on the fly very quickly. Xactly also takes away the manual process of calculation and data management. The system allows for data loads/dumps. Xactly Analytics is also a very good tool for extracting data in a format you choose. Report building is an easy task that an admin can manage. All in all the best and most flexible compensation tool I have used in my career.

Pros

\- Great reporting -Flexibility -Ease of use -New features added all the time

Review Source

RC

Rachel C.  
Manager of Systems  
Computer Software  
Used the software for: 1-2 years

### "Xactly"

December 23, 2019

4.0

Pros

Allows Sales team to easily find their commission information.

Cons

Difficult to implement. Customer support can be cumbersome.

Review Source

VR

Verified Reviewer  
Account Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great way to manage commission for sales reps! "

November 8, 2019

4.0

Good! Great way to automate contract updates or commission statements.

Pros

Easy UI to manage new internal contracts and commission statements. E-signature is easy to use.

Cons

Mobile application is a little tougher to navigate than the desktop version.

Review Source

LM

Lawrence M.  
Sales Analyst  
Computer Software  
Used the software for: 2+ years

### "Xactly Review"

December 17, 2019

4.0

Customer support is wonderful. \[SENSITIVE CONTENT HIDDEN\] makes it very easy to follow direction when calling and is very patient.

Pros

Ease to setup initial territories and update new version for next year

Cons

Need better mapping instructions to understand how to link by each market.

Reason for choosing Xactly Incent

NA. I wasn't part of the decision making process

Review Source

TS

Todd S.  
Manager, Controlling  
Automotive  
Used the software for: 1-2 years

### "Xactly Incent"

January 2, 2020

5.0

Pros

The support was top notch. We had no issue getting help setting up the software.

Cons

I just don't think it was the right software for our company.

Review Source

BA

Bill A.  
Sales Compensation Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "We are still ramping up to get running in Xactly. "

May 21, 2018

4.0

Pros

We are still very much on the beginning side of our experience with Xactly. We face internal reporting issues that we are working to solve to make it a more seamless transition to load plan results into Xactly. We will be better equipped to speak to this survey in a few months.

Cons

We do not really have any negative comments at this point as we have not yet stressed the system. As stated above, we are working to clean our data and our process that will allow us to better use the tool.

Review Source

SA

Salman A.  
Sales manager  
Oil & Energy  
Used the software for: 1-2 years

### "my feedback"

December 18, 2019

3.0

incentive

Pros

all of the data in one place and consolidated.

Cons

data need to be more transparent and presented.

Review Source

DG

Dana G.  
Manager, Finance  
  
Used the software for: 1-2 years

### "We had a great experience however struggled with analytics"

February 21, 2018

5.0

Pros

Our processes for loading performance data into Incent worked perfectly. We also saw great value in the integration with salesforce.com

Cons

We found Analytics to be less than intuitive however we did find value in the support team who were quick to help. I would recommend spending time/money upfront to setup analytics.

Review Source

JA

Jesus A.  
Commission Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Almost there."

December 17, 2019

4.0

Pros

The software is easy to navigate, and pick up quickly. Having used other Commission systems in the past- it is intuitive.

Cons

Lack of functionality for searching. Being limited to using the GUI to search for information is frustrating.

Review Source

Similar Products

Featured