# Page 9 | Xactly Incent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Xactly Incent the right Commission solution for you? Explore 252 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/41694/Xactly-Incent/reviews

---

Xactly Incent

4.2 (252)

[View alternatives](https://www.capterra.com/p/41694/Xactly-Incent/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 9 - Reviews of Xactly Incent

## Showing most helpful reviews

Showing 201-225 of 252 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IM

Inger M.  
Sales Consultant  
Human Resources  
Used the software for: 1-2 years

### "Xactly Incent"

December 21, 2019

3.0

Pros

Provides snapshot of monthly commisions in advance of month

Cons

Doesnt provide dates of when commisions will be finalized and then paid out on site. Does not provide more granular detail of what we call tru ups (new employees added to an active client base or when an employee is removed from client base that ties into commisions) Info provided is not user-friendly enough in explaining what certain sections mean.

Review Source

AM

Anna M.  
HRBP  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Pros & Cons of Xactly implementation"

December 16, 2019

3.0

Tools seems to be well designed. What could be improved is customer orientation, listening to customer needs, project management during implementation could be adapted to customer reality and needs. Xactly team is technically expert, however does not pay enough attention to understand customer needs and adapting project plan and steps to customer timelines.

Pros

Visualization of results, results at glance, historical data handy

Cons

Difficult to implement, naming convention not clear, not intuitive, time consuming to get started with.

Reason for choosing Xactly Incent

We wanted to have expertise from external market instead of developing sth new from the scratch.

Review Source

jK

jeff K.  
solution architect  
Computer Software  
Used the software for: 2+ years

### "Not as helpful as I would like."

December 23, 2019

3.0

Pros

I can see historical commissions I made

Cons

Lacks funtionalty poor reporting non-existent analytics data never up-to-date for current month (i know this is on the data entry side more than the xactly product) poor UI for estimating future commissions

Review Source

PE

Pat E.  
sales representative  
Wholesale  
Used the software for: 6-12 months

### "Xactly Review"

December 18, 2019

4.0

Pros

It shows how much commission I make for each category and total made for each month / quarter

Cons

It is confusing, Many different categories that can be difficult to see specifically what has been earned

Review Source

DV

David V.  
VP  
Financial Services  
Used the software for: 6-12 months

### "Review"

December 23, 2019

4.0

Pros

Ease of use that made using the software easy. I am not sure about other features as I have just begun using thie software. Perhaps next year in 2020 I will be able to get more accustomed to this type of software so that next year I will be able to answer this survey more precisely.

Cons

Learning curve is very long as it has so many uses that I have to learn many more uses than I probably ever be able to use. However, if I could learn them then I would be able to make much better use of this software that has sent me a survey to complete.

Review Source

MT

Malika T.  
Director, Compensation and Benefits  
  
Used the software for: 1-2 years

### "Great experience with the Xactly Team"

March 15, 2018

4.0

Pros

The support during implementation and after implementation is great. I also like the ease of use of the software for both administrators and end users.

Cons

If Xactly could organize regional or local user groups for customers to talk to each other on a regular basis.

Review Source

MG

Mireille G.  
Director Sales Compensation Administration  
Telecommunications  
Used the software for: Less than 6 months

### "Perfoming Tool... expecting enhancement for dispute platform"

December 19, 2019

4.0

Pros

Intuitive use & performance, reactive collaboration with team professional services

Cons

Insufficient dispute platform, currently not more than a mailbox

Review Source

SS

Sophia S.  
Compensation Analyst  
Computer Software  
Used the software for:

### "User friendly"

November 4, 2014

4.0

Xactly is very user friendly. I've used the tool for one year.

Pros

The tool is very easy to become familiar with for beginning admin users.

Cons

Plan changes within the system are tedious and difficult at times. Changing plan types should be less lengthy of a process. Large organizations with thousands of employees being managed in Xactly would greatly benefit from enhancements and automation

Review Source

PG

Prashant G.  
Senior Corporate Financial Analyst & Salesforce Admin  
  
Used the software for:

### "Amazing"

July 23, 2014

5.0

I have been using Xactly for over a year now and have no doubt in saying that this is the best tool that we have used for commission calculation. Best part of the tool is its simplicity to use and user friendly. There are so many good features about this but the most important ones for me and the team is Opportunity Estimator and the Dashboards. Sales reps are very much happy with Xactly. They can view their calculations in details without any questions.

Review Source

GA

Gerry A.  
Sr. Account Manager  
Oil & Energy  
Used the software for: Less than 6 months

### "Initial Thoughts"

December 18, 2019

5.0

Use it almost daily to track my performance.

Pros

Very easy to use and navigate. The different tabs make it easy to find stuff.

Cons

Nothing so far. I have not had a problem so far.

Review Source

PB

Pamela B.  
  
Accounting  
Used the software for:

### "Xactly is great"

June 22, 2014

5.0

As a administrator using Xactly, I wouldn't recommend anything else. Xactly is great. The tool offers a easy way to set up plan rules and calculate commissions. The company is great and listens to its users. They make improvements to the tools all the time to meet the needs of the users. The sales team loves having easy real time access to compensation information that is reliable without having to wait weeks or Excel spreadsheets.

Review Source

SK

Shanob K.  
Global Sales Operations Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Xactly"

October 14, 2018

5.0

good. would recommend

Pros

Pros of the product are 1) Ease of administration 2) Reporting 3)Low Cost

Cons

Cons of the product are 1) Very expensive training 2) Some of the scenarios are not implementable

Review Source

AC

Adrian C.  
Application Administrator  
Market Research  
Used the software for: Less than 6 months

### "Xactly Review"

December 13, 2019

5.0

Pros

Integrated with Salesforce as well and good source of a central commissioning tool

Cons

Batch processing a bit of an older way could be done an easier way

Review Source

LS

Lauren S.  
Accounting Supervisor  
Computer Software  
Used the software for: 1-2 years

### "Great product for commission calc"

January 16, 2018

4.0

Pros

Allows for fast, simple and accurate calc of commissions. Saves so much time as compared to excel model. Also provides great viability to sales team and prevents me from having to send out commission statements.

Cons

Difficult to get up and running. Took a long time to implement our existing plans within the software. The implementation specialist basically forced us to go live before the end of the quarter and it wreaked havoc on our calc. We basically had to start over a month later with a support rep to fix all of the errors.

Review Source

AL

Alex L.  
  
  
Used the software for:

### "Xactly for Compensation"

January 5, 2017

4.0

We have been very pleased with the functionality Xactly provides us in order to provide transparency to our sales floor and give them the reports/data they need to manage their own performance. The one issue that we've run into recently is a lack of flexibility with the product when it comes to making changes as we recently overhauled our compensation process but that seems to be working itself out with the support we've been given.

Review Source

AS

Anita S.  
Business Analyst  
Information Technology and Services  
Used the software for: Less than 6 months

### "Xactly Partnership Review"

December 12, 2019

4.0

Pros

I did not really use the software hands-on, but we have a partnership with Xactly and we had a team come in and anaylze what we wanted done. Basically building a drop down menu...etc. The Xactly team were very understanding and responsive. Also, created a whole demo in a little amount of time.

Cons

I don't have any cons to be honest, but maybe if the Xactly team stayed longer, we would have really gotten deep into what we were really looking for (ex: formatting for tables...etc)

Reason for choosing Xactly Incent

n/a

Review Source

BG

Blake G.  
  
Computer Software  
Used the software for:

### "Xactly is Amazing!"

June 18, 2014

5.0

Xactly is a great tool for compensation purposes. It has allowed my company to get work done in half of the time. It's very user friendly and easy to learn. We have gotten so much great feedback from employees since we've moved to the Xactly system. The customer service is awesome as well!

Pros

Easy to use, user friendly, very easy to load data

Cons

NONE!

Review Source

SK

Steve K.  
Revenue Operations Manager  
Financial Services  
Used the software for: 1-2 years

### "One of better comp automation platforms"

November 3, 2016

4.0

Relatively fast deployment and integration with Salesforce. Platform was easy to use and learn. The support team is excellent and very thorough.

Pros

Ease of use

Review Source

KM

Karen M.  
Enterprise account rep  
Telecommunications  
Used the software for: 2+ years

### "Xactly"

December 18, 2019

5.0

commissions reporting

Pros

the software is very easy to use. NO problem

Cons

I am not having issues with the software

Review Source

SG

Sheryl G.  
sales Representative  
Telecommunications  
Used the software for: 2+ years

### "Xactly is Exactly the best software"

December 13, 2019

5.0

Pros

I like the ease of use and functionality.

Cons

logs you out too quickly

Review Source

SP

Stuart P.  
Operations Analyst  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Incentive Compensation"

October 12, 2018

4.0

Pros

Ease of use Transparency to sales team Reporting

Cons

Learning curve is steep Trainings are expensive

Review Source

KM

Katie M.  
Accounting Supervisor  
Computer Software  
Used the software for: Less than 6 months

### "difficult, confusing, not user-friendly or consistent, good visibility for sales reps"

May 15, 2018

3.0

visibility for our sales reps, saved time for certain commission plans on review; workflow approval process

Pros

visibility to our sales reps on what commissions are still held and details on what their commission payments are each pay period

Cons

user interface is not consistent or particularly user-friendly, hard to look at information for multiple periods at once (have to export period by period), need to upload several files each pay period, cannot post payments twice to the same period without duplicating payment (so if there is an error, everything needs to be reset and recalculated before re-posting payment)

Review Source

Staci H.  
Assistant Controller  
  
Used the software for: Less than 6 months

### "Long implementation process, still not properly set up"

May 18, 2018

4.0

Pros

When it is complete and useable, I'm hoping it will speed up our commission calculation process and allow our commissionable employees some visibility into their earnings.

Cons

That it is still not properly calculating commissions. The user interface is also not set up the best. There are too many places for error.

Review Source

RT

Robert T.  
Accounting Manager  
Computer Software  
Used the software for:

### "Xactly = Awesome"

June 18, 2014

5.0

Xactly has greatly improved my life in the comp world. Coming from doing comp in Excel was a big change, but so much better. It has saved my team so much time and allows us to spend more time validating data and automating the process.

Review Source

LN

Laurent N.  
Vice-President Sales & Marketing  
Information Technology and Services  
Used the software for: 1-2 years

### "Customer support is nil, zero"

December 13, 2019

4.0

Easy to find the commission payment. The description is not always clear

Pros

Once inside, it is easy to navigate and see my team results.

Cons

Password management is a pain in the ...

Review Source

Similar Products

Featured