# Visual Intelligence Portfolio Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Visual Intelligence Portfolio Suite the right Government solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/42349/Visual-Intelligence-Portfolio/reviews

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Visual Intelligence Portfolio Suite

4.7 (73)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Reviews of Visual Intelligence Portfolio Suite

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

TF

Tasha F

Chief deputyGovernment Administration, 501 - 1,000 employeesUsed the software for: More than 2 years.

“I like the Ease of navigating through screens, and the hyperlinks to take you to other areas without going back to menu“

October 23, 2025

PB

Patricia B

Deputy Clerk TreasurerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months.

“In regard to the software, reports (for me) were initially hard to find ( in regard to monthly reports) too many options, part of the learning curve.“

June 30, 2025

PB

Patricia B

Deputy Clerk TreasurerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months.

“Positive - Change is always difficult especially when converting data from an old to a new system but overall, through dedicated training for the specific modules, it was a challenging but rewarding experience. “

June 30, 2025

BA

Brenda A

Payroll ClerkGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years.

“I do not like the Time Entry function that automatically fills the time in.“

July 8, 2025

LI

Linda I

Fiscal OfficerLibraries, 11 - 50 employeesUsed the software for: More than 2 years.

“I like the fact you can create reports, view them, and then print and or save them.“

June 4, 2025

SS

Shelly S

Director of FinanceGovernment Administration, 51 - 200 employeesUsed the software for: Less than 6 months.

“The only con I can say is having to run reports in a different system, not really a con just a nuisance. “

August 13, 2025

JK

Jamie K

Deputy AuditorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years.

“I like the amount of information you can see and attach to entries.“

June 4, 2025

RH

Rayne H

Accounts receivableGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months.

“With that, it took a long time for transition.“

October 22, 2025

## Showing most helpful reviews

Showing 1-25 of 73 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CJ

Cat J.  
Human Resources Manager  
Government Administration  
Used the software for: 2+ years

### "The upgrade we need"

July 3, 2025

5.0

It's been a great tool to use daily. The automation helps greatly with interdepartmental workflow as well as our day to day workflow.

Pros

Availability via the cloud, ease of use, integration with other system, reporting capabilities, ability to provide auditor and other users access to the system.

Cons

Lack of reporting capability for file export to vendors for benefit enrollment. The lack of capability of deleting an employee if a duplicate entry is made, even via support ticket.

Switched from

[Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/)

In order to make the system more accessible via the cloud as well as streamlining the purchasing, budgeting process. Providing the different department the ability to enter their information directly into the system.

Review Source

Response from Software Solutions

July 7, 2025

Thanks for the feedback! We appreciate the detail. We consistently try to improve our software, so this helps!

JC

Jenny C.  
Deputy Auditor Payroll Clerk  
Government Administration  
Used the software for: 1-2 years

### "Year End Assistance"

January 30, 2026

5.0

Pros

Ease of reporting and Excellent customer support. \[sensitive content hidden\] were very knowledgeable and resolved my issue in very little time. They are the BEST!!!!

Cons

I can't say I have any cons concerning VIP. Everyone I have dealt with has been helpful and resolved my issues.

Switched from

[Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/)

Updated our system to a more user friendly up to date program.

Review Source

Response from Software Solutions

February 9, 2026

Thanks for the feedback! Love to hear it!

BA

Brenda A.  
Payroll Clerk  
Government Administration  
Used the software for: 2+ years

### "Change isn't always so bad!"

July 8, 2025

3.0

At first it was a nightmare. The process has been made much more tolerable with the guidance and help of Eunice and Mitchell!

Pros

The accessibility of reports. There is no longer a reset at the end of the month to remember. Errors are somewhat easier to correct.

Cons

I do not like the Time Entry function that automatically fills the time in. I would rather still enter it manually. Not being able to delete certain transactions. Year End Process can be challenging.

Review Source

Response from Software Solutions

July 9, 2025

Thanks for the review, Brenda! We know that implementing new software can be tough. But we're glad that you pushed through and are finding the process easier. Especially with guidance from our customer support. Here's to a brighter future each day!

SS

Shelly S.  
Director of Finance  
Government Administration  
Used the software for: Less than 6 months

### "Best decision I made to convert to VIP"

August 13, 2025

5.0

Wonderful, could not be happier that I made the conversion. The system has been everything I had hoped and more. The team at SSI are so great to work with, not only very knowledgeable but also friendly and quick responders.

Pros

It was easy to use and there are a lot of resources available to help you figure things out. When I am stuck, there is always something available to help. The grids are so easy to use even for managers that don't regularly use computers.

Cons

The only con I can say is having to run reports in a different system, not really a con just a nuisance. I mostly use the grids so I don't have to go run reports but they are there if I need them.

Switched from

[Tyler Municipal Justice](https://www.capterra.com/p/80256/Incode/)

We were using Munis through our county system and wanted to be independent.

Review Source

Response from Software Solutions

August 14, 2025

Thanks for the kind review! We appreciate you. And please reach out to us about the reporting "nuisance". We'd love to help out!

JK

Jamie K.  
Deputy Auditor  
Government Administration  
Used the software for: 2+ years

### "Good program"

June 4, 2025

4.0

Overall once you get familiar with it, its a great program to use. I like being able to see a lot of information in the same area.

Pros

I like the amount of information you can see and attach to entries. I like the tracking of information that is entered.

Cons

Somethings I think have a lot of steps to them that can be confusing for users. Also some updates I feel like are not beneficial to users.

Review Source

Response from Software Solutions

June 10, 2025

Thanks for the review and feedback! It's essential for us to know these details so we can continually improve our software.

GM

Gwen M.  
Payroll Accounts Payable Manager  
Government Administration  
Used the software for: 2+ years

### "Payroll and Accounts Payable Manager"

June 4, 2025

5.0

It has been a great experience, and we are able to get so much more information from the system in so many different ways.

Pros

The ability to search by different methods. You can search invoices by dollar amount, vendor, date or check number.

Cons

setting up the users with their different access. It was a difficult process since we have so many different levels of users.

Review Source

Response from Software Solutions

June 6, 2025

Thanks for the review, Gwen! We're glad you're able to do more with the system now.

RH

Rayne H.  
Accounts receivable  
Government Administration  
Used the software for: 6-12 months

### "Helpful staff for support! "

October 22, 2025

4.0

It was positive and a good move for us. I continue to learn different parts of the software. Everyone is so nice !

Pros

So much faster and more efficient than our old system when I do billing. The support staff are so helpful and nice.

Cons

We went live at an unforeseen bad time for us but we made it work. With that, it took a long time for transition.

Switched from

[Banyon Fund Accounting](https://www.capterra.com/p/137989/Banyon-Fund-Accounting/)

Two of us could not be on it at the same time.

Review Source

Response from Software Solutions

October 28, 2025

Thank you for the review! We're happy you're able to be on the system at the same time now.

PB

Patricia B.  
Deputy Clerk Treasurer  
Government Administration  
Used the software for: 6-12 months

### "eGov to VIP software conversion City of Bryan"

June 30, 2025

4.0

Positive - Change is always difficult especially when converting data from an old to a new system but overall, through dedicated training for the specific modules, it was a challenging but rewarding experience. We received good support from the implementation team. Kudoos to them for holding our hand through the process

Pros

Focus on less paper transactions with FM information readily available. Training through the Zoom sessions was instructive and well guided. There is always a learning curve but navigation of VIP was consistent thru the different modules and support was there thru phone calls, emails, and online support documents. Our implementation consultants were very patient and helpful during the learning process.

Cons

The timing of going live was stressful as we went live 12/1/2025. Changing to a new system ( also a new chart of accounts) was not easy with that timeline but probably would have been that way no matter when we went live. Sometimes it was difficult to set up training sessions for various reasons that seemed to cause delays in the process. In regard to the software, reports (for me) were initially hard to find ( in regard to monthly reports) too many options, part of the learning curve.

Review Source

Response from Software Solutions

July 1, 2025

Thanks for the honest feedback! We're always trying to make the process easier for customers, and this kind of feedback is extremely valuable.

LM

LISA M.  
Asst Office Mgr. and Payroll  
Consumer Services  
Used the software for: 6-12 months

### "VIP Survey"

July 2, 2025

5.0

I have enjoyed the program. I am working on trusting myself instead of second guessing myself with the program. The program has reduced the time for payroll prep a great deal.

Pros

I am still familiarizing myself with the program; however, I have enjoyed the ease of moving from preparing payroll to going directly to the accounts payable to pay invoices.

Cons

I am not a fan of the grids at this time. I am looking forward to learning more on how to use these at the conference. I believe if I understand them more I will be able to utilize better.

Review Source

Response from Software Solutions

July 3, 2025

Thanks for the feedback! We're confident that once fully acclimated to the system, you'll love the grids. At least, that's what we've heard from other customers.

TB

Trena B.  
FISCAL DEPUTY  
Government Administration  
Used the software for: 6-12 months

### "VIP 2025 Washington County"

January 23, 2026

5.0

Implementation went great \[sensitive content hidden\] were great teachers and still are when needed. Very understanding and helpful. We are not really a year in yet so we will see in a few months. End of year went well also. In all VIP is has advanced our County in positive way.

Pros

The ease of drilling down into a person or account. We like the cloud and not using paper. Everything is stored on the cloud. Payment requests have all information attached to the request. The search function is easier. The reports are user friendly. Export to Excel is a much needed advantage.

Cons

That more history is not carried over. Sometimes it is really slow. Loading sometimes takes forever and times out.

Switched from

[Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/)

Needed to update as Egov was getting old

Review Source

Response from Software Solutions

January 29, 2026

Thanks for your feedback!

VS

Virginia S.  
Accountant  
Government Administration  
Used the software for: Less than 6 months

### "Accountant"

November 7, 2024

5.0

The transmission was smooth. \[sensitive content hidden\] is always just a phone call away!

Pros

The ease of entry friendly to use and drop-down boxes.

Cons

The change from using egov for so many years. I think close to 35 years. \[sensitive content hidden\] would know. I guess you can teach an old dog new tricks!

Review Source

Response from Software Solutions

November 18, 2024

Thanks for the feedback and loyalty! We appreciate you!

JV

JONDA V.  
PAYROLL CLERK  
Government Administration  
Used the software for: Less than 6 months

### "City of Ironton Payroll "

June 6, 2024

5.0

The trainers have been excellent and made this learning experience smooth. It is beginning to come together for me and my help tickets have been answered promptly and thorough. Thanks \[sensitive content hidden\] !

Pros

VIP has brought our system to a new level and has made processing payroll easier for me

Cons

I have problems with for example setting up a new employee - I feel like it is not streamlined but I am my way through after a few times of entering them.

Switched from

[CitizenServe e-Government](https://www.capterra.com/p/122369/CitizenServe-e-Government/)

The product was dated and we had to upgrade

Review Source

Response from Software Solutions

June 20, 2024

Thank you for the feedback! We're continually trying to create a better customer journey and experience, so every bit of feedback helps. We appreciate you!

NU

Nikki U.  
Director of Finance  
Utilities  
Used the software for: 2+ years

### "Great product!"

July 24, 2023

5.0

Pros

I love how user friendly VIP is and being able to customize the grids to your preference is great.

Cons

I really can't think of anything VIP is missing right now. As we think of things that could be helpful we put requests in. SSI has multiple updates each year that adds a lot of the requests from users. Their team is very responsive to what the users ask for!

Review Source

Response from Software Solutions

August 2, 2023

Thank you for the positive feedback! We try to give our customers what they want. Glad we could help out!

TM

Teri M.  
Finance Director  
Government Administration  
Used the software for: 2+ years

### "VIP-Paperless Workflows - Great Customer Service - Easy to Use"

September 14, 2023

5.0

VIP is positive overall! VIP solves the transparency issues that the Township had with its internal departments. We are able to train new staff pretty quickly due to its user-friendly environment. The ability to remove the cumbersome task of processing everything on paper makes VIP so wonderful. The township no longer has to pass paper purchase orders to be manually signed, manage paper invoices, file paper invoices, store paper invoices in boxes for the retention period required. It saves us so much time!

Pros

Love the workflows, paperless environments, ability for all departments to be able to run reports and or review grids to get information they need. The workflows provide internal controls in the purchasing process that are seamless after they are set up.We have had great results in training new staff on VIP in the area of creating requisitions and paying invoices. Our auditors didn't have to come on-site for our most recent audit as they were able to access so much of our information using VIP!We can import payroll from our timekeeping software.Customer service is AMAZING!

Cons

Would love to see more development in the reports area. The grids are great for reports but sometimes I need more information than what is provided and need to run a couple of reports to combine information for what we need. An all-inclusive reporting, budgeting, forecasting package would be a helpful addition.

Reason for choosing Visual Intelligence Portfolio Suite

The Township heard about VIP software from Greene County and followed their recommendation.

Review Source

Response from Software Solutions

September 15, 2023

Thank you for the feedback! We love hearing about our customers' needs and send all feedback to the development teams for review. Glad we're able to help the township out!

PW

Pamela W.  
Amin Asst Finance  
Government Administration  
Used the software for: 2+ years

### "Why I like VIP by SSI"

July 14, 2023

4.0

I was able to learn the software relatively quickly and am constantly learning new options available within the software to aid in my work tasks.

Pros

Many of the modules work together and are set up with similar processes so once one is learned the others can be easily learned as well. Most any data is available to be extracted in many different formats.

Cons

That my knowledge of the overall possibilities of the software is limited because i don't have the available rights at my level

Review Source

Response from Software Solutions

July 17, 2023

Thank you for the honest feedback! We appreciate it; we try to continually improve our products based on customer feedback.

PR

Parker R.  
Director of Finance  
Government Administration  
Used the software for: 2+ years

### "Awesome software for our county"

July 14, 2023

5.0

VIP has been a great asset to Lawrence County. All of our departments seem to be very happy using it. We have a couple departments that are located pretty far away from our offices that are always eager to tell us how they are happy with the switch.

Pros

VIP is an easy to use software that has really streamlined the process in which the county processes payroll and pays bills. It has streamlined the process of expending money in the county that provides services to the citizens.

Cons

There are a couple of minor problems with VIP but all of our issues are heard by the staff at SSI and they do everything in their power to help fix the problems.

Review Source

Response from Software Solutions

July 17, 2023

Thanks for the review! Glad our products help your county and we appreciate your feedback. Our customer support always tries to respond quickly and thoroughly to resolve issues that pop up.

EV

Emily V.  
Fiscal Officer  
Libraries  
Used the software for: 2+ years

### "VIP is Great!"

June 6, 2023

5.0

VIP has increased efficiency and creates a clear auditable trail of all activity in the software.

Pros

VIP has created significant efficiency in my organization. Having the ability for electronic workflows has increased our turn around times from a week to one day. Having VIP has also made it easier for audit as the auditor can have access to the software with customized access and VIP has reports already created the auditor to expecting to execute their job. In addition to the efficiency is that VIP has an extremely helpful support staff that quickly resolves tickets and does an excellent job explaining how they fixed the issue to ensure you can prevent the problem in the future.

Cons

There not anything I like the least about VIP

Reason for choosing Visual Intelligence Portfolio Suite

VIP came highly recommended by other organizations. New staff at the organization had worked with VIP in the past.

Review Source

Response from Software Solutions

June 9, 2023

Thank you for the kind review! We are always striving to provide the best products and services to our customers, and we're happy for the positive feedback.

TT

Tinita T.  
Finance Director  
Government Administration  
Used the software for: Less than 6 months

### "The Best Decision Ever!"

August 27, 2023

5.0

I love it! I am able to review things from my phone if I need to. There are so many good things about it. I really love it.

Pros

Everything in the system is pretty much the same. Very consistent. You can work in one module and never work in another module but still be able to perform in the new module because of the consistency across the entire system.

Cons

There is so much information that you have to remember where everything is. Also, the workflows can be a little tricky. Not necessarily a con but you have to understand all of the different levels.

Reason for choosing Visual Intelligence Portfolio Suite

This seemed to be the better option for what we were looking for.

Review Source

Response from Software Solutions

August 29, 2023

Thank you for the positive feedback! We're so pleased we can provide you with a tool that meets your needs.

RE

Rebecca E.  
Payroll Clerk/Admin. Asst. to the City Manager  
Government Administration  
Used the software for: Less than 6 months

### "City of Columbiana VIP Suite Review"

September 11, 2023

5.0

While we are still very new to the system, with only Finance and Payroll fully implemented and Utility Billing in the early stages of implementation , The VIP suite has so many more capabilities that we did not have with egov. We are extremely happy with the VIP Suite, its ease of use for daily, weekly and monthly processing and reporting.

Pros

Implementation and training has been a great experience. The training staff has been so patient and so helpful during the whole process. The SSI implementation team and support staff work together to make the software work best for each customer based on your company needs.

Cons

We are overall so pleased with the new VIP suite.

Reason for choosing Visual Intelligence Portfolio Suite

The City has been a customer of Software Solutions since 2009 utilizing the egov software. We have always been very happy with our choice of the egov purchase. SSI has always provided us with excellent and dependable support. With the growth of the City over the years and our trust in SSI, the purchase and implementation to The VIP Suite was the best option for our City.

Review Source

Response from Software Solutions

September 12, 2023

Thank you for the kind review! We really try to make the implementation and training stage as smooth as possible for all of our customers, and we're pleased to hear about your experience.

KS

Karen S.  
Deputy Auditor/Payroll Officer  
Government Administration  
Used the software for: 2+ years

### "October 17, 2023"

October 17, 2023

5.0

it is quicker to process payrolls & the support staff is extremely helpful and patient with me.

Pros

I like the web based features and worksheet functions.

Cons

I do not like the fact that monetary amounts are carried out more than 2 decimal points. It leads to rounding issues with tax, Medicare and pension withholdings.Balancing withholdings in our old system was easier.

Review Source

Response from Software Solutions

October 18, 2023

Thanks for the feedback, Karen. We appreciate the honesty!

EC

Edward C.  
Auditor  
Government Administration  
Used the software for: 2+ years

### "VIP review "

October 25, 2023

4.0

Pros

VIP is Customizable Flexible example mygrids

Cons

VIP is not real intuitive or user friendly. Screen shots are great but videos on support sight would be helpful also.

Review Source

Response from Software Solutions

October 27, 2023

Thank you for your feedback! We are actually working on adding videos to all of our support articles, because we know that will be helpful for all of our customers.

nS

nikki S.  
assistant finance director  
Government Administration  
Used the software for: 2+ years

### "VIP User"

October 16, 2023

4.0

I like the VIP software. It is very helpful with Payroll and other reports.

Pros

I use the grids for many reports. It is easy to get around in the software.

Cons

On a few of the grids there could be a few more items to pick from.

Review Source

Response from Software Solutions

October 17, 2023

Thanks for the feedback!

LT

Linda T.  
H.R. Manager  
Government Administration  
Used the software for: 2+ years

### "Vip"

October 4, 2023

5.0

Great!!

Pros

Security and the capability to attach files for quick lookup.

Cons

Getting use to the software but any new software takes time

Reason for choosing Visual Intelligence Portfolio Suite

The security and audit trail

Review Source

Response from Software Solutions

October 11, 2023

Thanks for the feedback! Short, but sweet!

SR

Shelley R.  
Deputy Treasurer  
Government Administration  
Used the software for: Less than 6 months

### "Conversion from CMI to VIP"

September 26, 2023

5.0

Pros

It is very easy to use and there are so many reports available. It is also very easy to customize a report you need specific information.

Cons

Sometimes when you need support, it takes a while for them to get back to you. I know they are very busy but especially when you are trying process payroll or a check run and something arises you can't proceed with your task until you get help.

Review Source

Response from Software Solutions

October 6, 2023

Thanks for the feedback! There are times when Support gets bogged down, but usually, we resolve tickets in under 2-4 hours. We know this can be frustrating if you're waiting to do your tasks, but we do pay close attention to our time and try to get to tickets as soon as we can. Thank you for being so understanding!

KG

Kelly G.  
Security coordinator  
Airlines/Aviation  
Used the software for: 6-12 months

### "Review of software "

October 25, 2023

4.0

Good

Pros

Software is easy to use..It is easy to understand

Cons

I have just started using it personally so I haven't found anything I don't like yet

Review Source

Response from Software Solutions

October 27, 2023

Thank you for the feedback!

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