--- title: "Visual Intelligence Portfolio Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Visual Intelligence Portfolio Suite the right Government solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/42349/Visual-Intelligence-Portfolio/reviews/" page_type: "reviews" language: "en" --- Visual Intelligence Portfolio Suite 4.7 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Visual Intelligence Portfolio Suite Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews TF Tasha F Chief deputyGovernment Administration, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like the Ease of navigating through screens, and the hyperlinks to take you to other areas without going back to menu“ October 23, 2025 PB Patricia B Deputy Clerk TreasurerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “In regard to the software, reports (for me) were initially hard to find ( in regard to monthly reports) too many options, part of the learning curve.“ June 30, 2025 PB Patricia B Deputy Clerk TreasurerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “Positive - Change is always difficult especially when converting data from an old to a new system but overall, through dedicated training for the specific modules, it was a challenging but rewarding experience. “ June 30, 2025 BA Brenda A Payroll ClerkGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “I do not like the Time Entry function that automatically fills the time in.“ July 8, 2025 LI Linda I Fiscal OfficerLibraries, 11 - 50 employeesUsed the software for: More than 2 years. “I like the fact you can create reports, view them, and then print and or save them.“ June 4, 2025 SS Shelly S Director of FinanceGovernment Administration, 51 - 200 employeesUsed the software for: Less than 6 months. “The only con I can say is having to run reports in a different system, not really a con just a nuisance. “ August 13, 2025 JK Jamie K Deputy AuditorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “I like the amount of information you can see and attach to entries.“ June 4, 2025 RH Rayne H Accounts receivableGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “With that, it took a long time for transition.“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jenny C. Deputy Auditor Payroll Clerk Government Administration Used the software for: 1-2 years ### "Year End Assistance" January 30, 2026 5.0 Pros Ease of reporting and Excellent customer support. \[sensitive content hidden\] were very knowledgeable and resolved my issue in very little time. They are the BEST!!!! Cons I can't say I have any cons concerning VIP. Everyone I have dealt with has been helpful and resolved my issues. Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) Updated our system to a more user friendly up to date program. Review Source Response from Software Solutions February 9, 2026 Thanks for the feedback! Love to hear it! CJ Cat J. Human Resources Manager Government Administration Used the software for: 2+ years ### "The upgrade we need" July 3, 2025 5.0 It's been a great tool to use daily. The automation helps greatly with interdepartmental workflow as well as our day to day workflow. Pros Availability via the cloud, ease of use, integration with other system, reporting capabilities, ability to provide auditor and other users access to the system. Cons Lack of reporting capability for file export to vendors for benefit enrollment. The lack of capability of deleting an employee if a duplicate entry is made, even via support ticket. Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) In order to make the system more accessible via the cloud as well as streamlining the purchasing, budgeting process. Providing the different department the ability to enter their information directly into the system. Review Source Response from Software Solutions July 7, 2025 Thanks for the feedback! We appreciate the detail. We consistently try to improve our software, so this helps! BA Brenda A. Payroll Clerk Government Administration Used the software for: 2+ years ### "Change isn't always so bad!" July 8, 2025 3.0 At first it was a nightmare. The process has been made much more tolerable with the guidance and help of Eunice and Mitchell! Pros The accessibility of reports. There is no longer a reset at the end of the month to remember. Errors are somewhat easier to correct. Cons I do not like the Time Entry function that automatically fills the time in. I would rather still enter it manually. Not being able to delete certain transactions. Year End Process can be challenging. Review Source Response from Software Solutions July 9, 2025 Thanks for the review, Brenda! We know that implementing new software can be tough. But we're glad that you pushed through and are finding the process easier. Especially with guidance from our customer support. Here's to a brighter future each day! SS Shelly S. Director of Finance Government Administration Used the software for: Less than 6 months ### "Best decision I made to convert to VIP" August 13, 2025 5.0 Wonderful, could not be happier that I made the conversion. The system has been everything I had hoped and more. The team at SSI are so great to work with, not only very knowledgeable but also friendly and quick responders. Pros It was easy to use and there are a lot of resources available to help you figure things out. When I am stuck, there is always something available to help. The grids are so easy to use even for managers that don't regularly use computers. Cons The only con I can say is having to run reports in a different system, not really a con just a nuisance. I mostly use the grids so I don't have to go run reports but they are there if I need them. Switched from [Tyler Municipal Justice](https://www.capterra.com/p/80256/Incode/) We were using Munis through our county system and wanted to be independent. Review Source Response from Software Solutions August 14, 2025 Thanks for the kind review! We appreciate you. And please reach out to us about the reporting "nuisance". We'd love to help out! RH Rayne H. Accounts receivable Government Administration Used the software for: 6-12 months ### "Helpful staff for support! " October 22, 2025 4.0 It was positive and a good move for us. I continue to learn different parts of the software. Everyone is so nice ! Pros So much faster and more efficient than our old system when I do billing. The support staff are so helpful and nice. Cons We went live at an unforeseen bad time for us but we made it work. With that, it took a long time for transition. Switched from [Banyon Fund Accounting](https://www.capterra.com/p/137989/Banyon-Fund-Accounting/) Two of us could not be on it at the same time. Review Source Response from Software Solutions October 28, 2025 Thank you for the review! We're happy you're able to be on the system at the same time now. JK Jamie K. Deputy Auditor Government Administration Used the software for: 2+ years ### "Good program" June 4, 2025 4.0 Overall once you get familiar with it, its a great program to use. I like being able to see a lot of information in the same area. Pros I like the amount of information you can see and attach to entries. I like the tracking of information that is entered. Cons Somethings I think have a lot of steps to them that can be confusing for users. Also some updates I feel like are not beneficial to users. Review Source Response from Software Solutions June 10, 2025 Thanks for the review and feedback! It's essential for us to know these details so we can continually improve our software. GM Gwen M. Payroll Accounts Payable Manager Government Administration Used the software for: 2+ years ### "Payroll and Accounts Payable Manager" June 4, 2025 5.0 It has been a great experience, and we are able to get so much more information from the system in so many different ways. Pros The ability to search by different methods. You can search invoices by dollar amount, vendor, date or check number. Cons setting up the users with their different access. It was a difficult process since we have so many different levels of users. Review Source Response from Software Solutions June 6, 2025 Thanks for the review, Gwen! We're glad you're able to do more with the system now. TB Trena B. FISCAL DEPUTY Government Administration Used the software for: 6-12 months ### "VIP 2025 Washington County" January 23, 2026 5.0 Implementation went great \[sensitive content hidden\] were great teachers and still are when needed. Very understanding and helpful. We are not really a year in yet so we will see in a few months. End of year went well also. In all VIP is has advanced our County in positive way. Pros The ease of drilling down into a person or account. We like the cloud and not using paper. Everything is stored on the cloud. Payment requests have all information attached to the request. The search function is easier. The reports are user friendly. Export to Excel is a much needed advantage. Cons That more history is not carried over. Sometimes it is really slow. Loading sometimes takes forever and times out. Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) Needed to update as Egov was getting old Review Source Response from Software Solutions January 29, 2026 Thanks for your feedback! PB Patricia B. Deputy Clerk Treasurer Government Administration Used the software for: 6-12 months ### "eGov to VIP software conversion City of Bryan" June 30, 2025 4.0 Positive - Change is always difficult especially when converting data from an old to a new system but overall, through dedicated training for the specific modules, it was a challenging but rewarding experience. We received good support from the implementation team. Kudoos to them for holding our hand through the process Pros Focus on less paper transactions with FM information readily available. Training through the Zoom sessions was instructive and well guided. There is always a learning curve but navigation of VIP was consistent thru the different modules and support was there thru phone calls, emails, and online support documents. Our implementation consultants were very patient and helpful during the learning process. Cons The timing of going live was stressful as we went live 12/1/2025. Changing to a new system ( also a new chart of accounts) was not easy with that timeline but probably would have been that way no matter when we went live. Sometimes it was difficult to set up training sessions for various reasons that seemed to cause delays in the process. In regard to the software, reports (for me) were initially hard to find ( in regard to monthly reports) too many options, part of the learning curve. Review Source Response from Software Solutions July 1, 2025 Thanks for the honest feedback! We're always trying to make the process easier for customers, and this kind of feedback is extremely valuable. TF Tasha F. Chief deputy Government Administration Used the software for: 2+ years ### "Kalahari resorts" October 23, 2025 4.0 overall, I would do good to great, customer service when opening a ticket is great with response time Pros I like the Ease of navigating through screens, and the hyperlinks to take you to other areas without going back to menu Cons The Reports can be hard to read and I don’t like how the parameters disappear after you run a report Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) Egov was outdated and hard to move around Review Source Response from Software Solutions October 28, 2025 Thanks for the honest feedback! We appreciate it. PW Patti W. Finance Director Government Administration Used the software for: 1-2 years ### "Visual Intelligence Portfolio Suite is the best software for our use" October 10, 2023 5.0 VIP has made separating our data for the required State of Ohio annual report (Hinkle) much easier. With eGOV, we had to separate items on spreadsheets which took hours. Now, with VIP, we can code the accounts ahead of time and VIP will combine the amounts for us. That alone has made VIP worth it. But we also love that it's easier to interpret the data and it's easier entry. Pros The integration from our old data to VIP was simple and accurate. VIP offers more functions and protections than our old system. It's much more difficult to make simple mistakes that were often made with our last system. VIP is very user friendly and we love the new functions that make our data more accessible to our auditors. Cons There were some hiccups with the payroll module and our data but those may have been worked out. We were previously on eGOV, and while VIP is much more updated, there were some reports and data that were easier to find in eGOV. However, my biggest complaint is that, personally, I'm a keyboarder. I prefer to tab through entry boxes and use keyboard shortcuts to update the screen, etc. I'm unable to do those with VIP and I find myself stumbling back and forth between the keyboard and mouse, which can be frustrating and time consuming. Reason for choosing Visual Intelligence Portfolio Suite Cost and we love the Software Solutions, Inc. company and brand. We have had their products and service for over 20 years and the support has always been top notch. Review Source Response from Software Solutions October 16, 2023 Thanks for the feedback! We can see how the keyboarding differences can be frustrating, but we appreciate you sharing your experience so we can move forward and make your life easier. Glad to have served you for over 20 years! AW Arica W. Deputy Auditor Government Administration Used the software for: 2+ years ### "VIP gives you all the support you need." October 11, 2023 5.0 I have never worked with a software company before like VIP and at first it was very scary to me, but with the support of the employees with VIP I have gotten the support needed to accomplish my job. The VIP system is very user friendly and if you get stuck you just just put a ticket in and someone will be with you shortly to help you out, which says a lot about a product. VIP comes highly recommended by me. Pros What I like most about VIP is how there is so many reports that are available to you when it comes to vendor payments, payroll, and accounts. The support line is also a great help. The employees there are so nice and willing to help you out anytime. I couldn't do my job without them. Cons What I don't like about VIP is adding a job to an employee. If they move to a different position I just would like to document it in the memo and just change the title because transferring accruals and making sure everything is set up correctly is time consuming. Review Source Response from Software Solutions October 16, 2023 Thank you for the kind words! We love to hear about customer experiences and your pain points so we can constantly improve our software. Your feedback is valuable and we appreciate you! EB Elizabeth B. Payroll Government Administration Used the software for: 2+ years ### "VIP Payroll" October 15, 2023 4.0 Overall, VIP has been an improvement over our prior eGov software, and made our jobs easier. Unfortunately, there are many features we're unable to use because departments are not willing, so I'm sure we haven't even touched the surface of what VIP can do! Pros Everything is at my fingertips; can be set up to access from any location; able to add a lot of info and notes in employee files; quicker payroll processing than prior software; can customize reports and grids; easy to pay invoices; good support; good instructions/reference tools on website; after a phone call with support, they send a summary email of what they helped with so you can save for future reference; can eliminate paper processing by using workflow. Cons Settings are very embedded, especially defaults. If there's a problem, it's hard to find where to go to fix it, and sometimes the fix needs to be done in multiple areas. Sometimes monthly, quarterly and yearly report totals are off a couple pennies and don't match. Review Source Response from Software Solutions October 16, 2023 Thanks for the feedback! This gives us vital information about your process so we can look into improving our software. Love the kind words, too! We appreciate you. SM Stephanie M. Finance Director Government Administration Used the software for: 2+ years ### "VIP Customer Review" July 25, 2023 4.0 Ease, speed, support system, and employees have made working with VIP pleasant Pros I enjoy the ease of using VIP and integrating from one section of software into a different section and setting up page columns to individual specifications. The support integrating from E-Gov to VIP was extremely helpful and important. Cons The feature that we would have liked to see when purchasing the VIP is Income Tax program. It would of been more convenient if we could of had all our programs with VIP. Also, certain reports could of been better without purchasing another package. An all-inclusive reporting, budgeting, forecasting package would be more convenient, rather than price each one separately. Review Source Response from Software Solutions August 2, 2023 Thanks for the feedback! We price our modules separately so that our customers can pick and choose which ones will benefit them the most. We appreciate the comments to help us know where our customers are at and what their pain points are. MA Marlena A. Human Resource Officer Government Administration Used the software for: 2+ years ### "My VIP Experience" September 22, 2023 5.0 We are currently using the Human Resource, Employee Portal , Utility Billing, Accounts Receivable and Payables and Purchasing modules. We have been very satisfied with each module. The software is easy to use, and the product support is wonderful. Pros I like the payroll or Human Resource module the best. The software time entry and payroll processing is easy to use and the reports are easy to manage. I look forward to obtaining the new time entry module through the VIP Employee Portal. Cons We are most disappointed that there is no income tax program available. We can integrate the old EGOV tax program but feel that a VIP platform would offer so much more. I was excited at the beginning for the interface of new utility accounts and the automation of income tax accounts so when a platform was not designed for income tax I was disappointed. Reason for choosing Visual Intelligence Portfolio Suite I was an EGOV user for twenty years, when VIP was developed, we upgraded, and I have been very satisfied. It was a huge change, but after a while its quite easy to navigate and the product support is AMAZING. Review Source Response from Software Solutions September 26, 2023 Thank you for the honest feedback! We understand the frustration and continue to work towards helping customers with their needs. Glad you like the VIP suite! SP Sherry P. Deputy Fiscal Officer Government Administration Used the software for: 2+ years ### "VIP User review" August 21, 2024 5.0 Overall experience with VIP is satisfying. Pros User friendly. Support staff very helpful. Cons Some limitations within payroll. For example, the max allowed on accruals doesn't move when employee years of services moves from one tier to the next. Review Source Response from Software Solutions August 27, 2024 Sherry, thanks so much for the review! Love the feedback. TT Tinita T. Finance Director Government Administration Used the software for: Less than 6 months ### "The Best Decision Ever!" August 27, 2023 5.0 I love it! I am able to review things from my phone if I need to. There are so many good things about it. I really love it. Pros Everything in the system is pretty much the same. Very consistent. You can work in one module and never work in another module but still be able to perform in the new module because of the consistency across the entire system. Cons There is so much information that you have to remember where everything is. Also, the workflows can be a little tricky. Not necessarily a con but you have to understand all of the different levels. Reason for choosing Visual Intelligence Portfolio Suite This seemed to be the better option for what we were looking for. Review Source Response from Software Solutions August 29, 2023 Thank you for the positive feedback! We're so pleased we can provide you with a tool that meets your needs. RE Rebecca E. Payroll Clerk/Admin. Asst. to the City Manager Government Administration Used the software for: Less than 6 months ### "City of Columbiana VIP Suite Review" September 11, 2023 5.0 While we are still very new to the system, with only Finance and Payroll fully implemented and Utility Billing in the early stages of implementation , The VIP suite has so many more capabilities that we did not have with egov. We are extremely happy with the VIP Suite, its ease of use for daily, weekly and monthly processing and reporting. Pros Implementation and training has been a great experience. The training staff has been so patient and so helpful during the whole process. The SSI implementation team and support staff work together to make the software work best for each customer based on your company needs. Cons We are overall so pleased with the new VIP suite. Reason for choosing Visual Intelligence Portfolio Suite The City has been a customer of Software Solutions since 2009 utilizing the egov software. We have always been very happy with our choice of the egov purchase. SSI has always provided us with excellent and dependable support. With the growth of the City over the years and our trust in SSI, the purchase and implementation to The VIP Suite was the best option for our City. Review Source Response from Software Solutions September 12, 2023 Thank you for the kind review! We really try to make the implementation and training stage as smooth as possible for all of our customers, and we're pleased to hear about your experience. KL Kali L. Auditor Government Administration Used the software for: 2+ years ### "Software Solutions Lives Up to Its Name" October 26, 2023 5.0 Positive. Pros Software Solutions’ VIP is a truly easy-to-use intuitive system to manage the finances of any municipality or government entity. Cons Not being able to view account numbers on all grids. I understand the reasoning, but I don’t like it. Review Source Response from Software Solutions October 27, 2023 Thanks for the feedback! We appreciate your understanding and will continually work to make your lives easier. LS Lora S. Account Clerk Utilities Used the software for: 2+ years ### "VIP" October 25, 2023 5.0 It was trying at first, but all transitions are, but I’m very glad we did it! Pros The company employees. They are a great team Cons They need to send a message about certain updates and get everyone’s opinions. Review Source Response from Software Solutions December 1, 2023 Thanks for the review! BT Brian T. Finance director Government Administration Used the software for: 2+ years ### "Oakwood V" October 25, 2023 5.0 Very positive Pros Great report building and supportEase of use Cons Can be overwhelming to learn from scratch Reason for choosing Visual Intelligence Portfolio Suite Support history Review Source Response from Software Solutions December 1, 2023 Thanks for the review! MS Martha S. Chief Deputy Auditor Government Administration Used the software for: 2+ years ### "Great product with the best customer service" August 2, 2023 5.0 The system works great for all aspects of our County Pros We were one of the first to go live as a County Government in 2013 and it was fairly seamless. We had great support and they listen to our needs and suggestions for future developments Cons We really don't have anything negative for VIP/SSI Review Source Response from Software Solutions August 4, 2023 Thank you for the positive feedback! We're glad to have helped and we make it a point to listen to our customers. JV JONDA V. PAYROLL CLERK Government Administration Used the software for: Less than 6 months ### "City of Ironton Payroll " June 6, 2024 5.0 The trainers have been excellent and made this learning experience smooth. It is beginning to come together for me and my help tickets have been answered promptly and thorough. Thanks \[sensitive content hidden\] ! Pros VIP has brought our system to a new level and has made processing payroll easier for me Cons I have problems with for example setting up a new employee - I feel like it is not streamlined but I am my way through after a few times of entering them. Switched from [CitizenServe e-Government](https://www.capterra.com/p/122369/CitizenServe-e-Government/) The product was dated and we had to upgrade Review Source Response from Software Solutions June 20, 2024 Thank you for the feedback! We're continually trying to create a better customer journey and experience, so every bit of feedback helps. We appreciate you! MS Marilou S. Payroll Specialist Government Administration Used the software for: Less than 6 months ### "Excellent software and support" August 7, 2024 5.0 The payroll software along with the help of the very knowledgeable support staff is able to be tailored to fit our needs for processing payroll and reporting. Pros The software is very user friendly and versatile. The support staff is the best I've seen. Cons There hasn't been anything I've disliked about VIP Review Source Response from Software Solutions August 13, 2024 Thank you for the kind review, Marilou! We appreciate you! KG Kelly G. Security coordinator Airlines/Aviation Used the software for: 6-12 months ### "Review of software " October 25, 2023 4.0 Good Pros Software is easy to use..It is easy to understand Cons I have just started using it personally so I haven't found anything I don't like yet Review Source Response from Software Solutions October 27, 2023 Thank you for the feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.