# Visual Intelligence Portfolio Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Visual Intelligence Portfolio Suite the right Government solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42349/Visual-Intelligence-Portfolio/reviews --- Visual Intelligence Portfolio Suite 4.7 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 20th, 2026 # Reviews of Visual Intelligence Portfolio Suite Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews TF Tasha F Chief deputyGovernment Administration, 501 - 1,000 employeesUsed the software for: More than 2 years. “I like the Ease of navigating through screens, and the hyperlinks to take you to other areas without going back to menu“ October 23, 2025 PB Patricia B Deputy Clerk TreasurerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “In regard to the software, reports (for me) were initially hard to find ( in regard to monthly reports) too many options, part of the learning curve.“ June 30, 2025 PB Patricia B Deputy Clerk TreasurerGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “Positive - Change is always difficult especially when converting data from an old to a new system but overall, through dedicated training for the specific modules, it was a challenging but rewarding experience. “ June 30, 2025 SS Shelly S Director of FinanceGovernment Administration, 51 - 200 employeesUsed the software for: Less than 6 months. “The only con I can say is having to run reports in a different system, not really a con just a nuisance. “ August 13, 2025 LI Linda I Fiscal OfficerLibraries, 11 - 50 employeesUsed the software for: More than 2 years. “I like the fact you can create reports, view them, and then print and or save them.“ June 4, 2025 BA Brenda A Payroll ClerkGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “I do not like the Time Entry function that automatically fills the time in.“ July 8, 2025 MO Maggie O Finance AssistantGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “VIP is very easy to navigate, drill down features make researching very simple, copying feature is a great time saver especially for journaling and entering requisitions, corrections are easily fixable, and option to open new month and still continue to make adjustments in previous month is helpful especially during busy months and when end of month time is limited. “ August 14, 2023 RH Rayne H Accounts receivableGovernment Administration, 51 - 200 employeesUsed the software for: 6-12 months. “With that, it took a long time for transition.“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Cat J. Human Resources Manager Government Administration Used the software for: 2+ years ### "The upgrade we need" July 3, 2025 5.0 It's been a great tool to use daily. The automation helps greatly with interdepartmental workflow as well as our day to day workflow. Pros Availability via the cloud, ease of use, integration with other system, reporting capabilities, ability to provide auditor and other users access to the system. Cons Lack of reporting capability for file export to vendors for benefit enrollment. The lack of capability of deleting an employee if a duplicate entry is made, even via support ticket. Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) In order to make the system more accessible via the cloud as well as streamlining the purchasing, budgeting process. Providing the different department the ability to enter their information directly into the system. Review Source Response from Software Solutions July 7, 2025 Thanks for the feedback! We appreciate the detail. We consistently try to improve our software, so this helps! JC Jenny C. Deputy Auditor Payroll Clerk Government Administration Used the software for: 1-2 years ### "Year End Assistance" January 30, 2026 5.0 Pros Ease of reporting and Excellent customer support. \[sensitive content hidden\] were very knowledgeable and resolved my issue in very little time. They are the BEST!!!! Cons I can't say I have any cons concerning VIP. Everyone I have dealt with has been helpful and resolved my issues. Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) Updated our system to a more user friendly up to date program. Review Source Response from Software Solutions February 9, 2026 Thanks for the feedback! Love to hear it! BA Brenda A. Payroll Clerk Government Administration Used the software for: 2+ years ### "Change isn't always so bad!" July 8, 2025 3.0 At first it was a nightmare. The process has been made much more tolerable with the guidance and help of Eunice and Mitchell! Pros The accessibility of reports. There is no longer a reset at the end of the month to remember. Errors are somewhat easier to correct. Cons I do not like the Time Entry function that automatically fills the time in. I would rather still enter it manually. Not being able to delete certain transactions. Year End Process can be challenging. Review Source Response from Software Solutions July 9, 2025 Thanks for the review, Brenda! We know that implementing new software can be tough. But we're glad that you pushed through and are finding the process easier. Especially with guidance from our customer support. Here's to a brighter future each day! SS Shelly S. Director of Finance Government Administration Used the software for: Less than 6 months ### "Best decision I made to convert to VIP" August 13, 2025 5.0 Wonderful, could not be happier that I made the conversion. The system has been everything I had hoped and more. The team at SSI are so great to work with, not only very knowledgeable but also friendly and quick responders. Pros It was easy to use and there are a lot of resources available to help you figure things out. When I am stuck, there is always something available to help. The grids are so easy to use even for managers that don't regularly use computers. Cons The only con I can say is having to run reports in a different system, not really a con just a nuisance. I mostly use the grids so I don't have to go run reports but they are there if I need them. Switched from [Tyler Municipal Justice](https://www.capterra.com/p/80256/Incode/) We were using Munis through our county system and wanted to be independent. Review Source Response from Software Solutions August 14, 2025 Thanks for the kind review! We appreciate you. And please reach out to us about the reporting "nuisance". We'd love to help out! JK Jamie K. Deputy Auditor Government Administration Used the software for: 2+ years ### "Good program" June 4, 2025 4.0 Overall once you get familiar with it, its a great program to use. I like being able to see a lot of information in the same area. Pros I like the amount of information you can see and attach to entries. I like the tracking of information that is entered. Cons Somethings I think have a lot of steps to them that can be confusing for users. Also some updates I feel like are not beneficial to users. Review Source Response from Software Solutions June 10, 2025 Thanks for the review and feedback! It's essential for us to know these details so we can continually improve our software. RH Rayne H. Accounts receivable Government Administration Used the software for: 6-12 months ### "Helpful staff for support! " October 22, 2025 4.0 It was positive and a good move for us. I continue to learn different parts of the software. Everyone is so nice ! Pros So much faster and more efficient than our old system when I do billing. The support staff are so helpful and nice. Cons We went live at an unforeseen bad time for us but we made it work. With that, it took a long time for transition. Switched from [Banyon Fund Accounting](https://www.capterra.com/p/137989/Banyon-Fund-Accounting/) Two of us could not be on it at the same time. Review Source Response from Software Solutions October 28, 2025 Thank you for the review! We're happy you're able to be on the system at the same time now. GM Gwen M. Payroll Accounts Payable Manager Government Administration Used the software for: 2+ years ### "Payroll and Accounts Payable Manager" June 4, 2025 5.0 It has been a great experience, and we are able to get so much more information from the system in so many different ways. Pros The ability to search by different methods. You can search invoices by dollar amount, vendor, date or check number. Cons setting up the users with their different access. It was a difficult process since we have so many different levels of users. Review Source Response from Software Solutions June 6, 2025 Thanks for the review, Gwen! We're glad you're able to do more with the system now. TB Trena B. FISCAL DEPUTY Government Administration Used the software for: 6-12 months ### "VIP 2025 Washington County" January 23, 2026 5.0 Implementation went great \[sensitive content hidden\] were great teachers and still are when needed. Very understanding and helpful. We are not really a year in yet so we will see in a few months. End of year went well also. In all VIP is has advanced our County in positive way. Pros The ease of drilling down into a person or account. We like the cloud and not using paper. Everything is stored on the cloud. Payment requests have all information attached to the request. The search function is easier. The reports are user friendly. Export to Excel is a much needed advantage. Cons That more history is not carried over. Sometimes it is really slow. Loading sometimes takes forever and times out. Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) Needed to update as Egov was getting old Review Source Response from Software Solutions January 29, 2026 Thanks for your feedback! PB Patricia B. Deputy Clerk Treasurer Government Administration Used the software for: 6-12 months ### "eGov to VIP software conversion City of Bryan" June 30, 2025 4.0 Positive - Change is always difficult especially when converting data from an old to a new system but overall, through dedicated training for the specific modules, it was a challenging but rewarding experience. We received good support from the implementation team. Kudoos to them for holding our hand through the process Pros Focus on less paper transactions with FM information readily available. Training through the Zoom sessions was instructive and well guided. There is always a learning curve but navigation of VIP was consistent thru the different modules and support was there thru phone calls, emails, and online support documents. Our implementation consultants were very patient and helpful during the learning process. Cons The timing of going live was stressful as we went live 12/1/2025. Changing to a new system ( also a new chart of accounts) was not easy with that timeline but probably would have been that way no matter when we went live. Sometimes it was difficult to set up training sessions for various reasons that seemed to cause delays in the process. In regard to the software, reports (for me) were initially hard to find ( in regard to monthly reports) too many options, part of the learning curve. Review Source Response from Software Solutions July 1, 2025 Thanks for the honest feedback! We're always trying to make the process easier for customers, and this kind of feedback is extremely valuable. TF Tasha F. Chief deputy Government Administration Used the software for: 2+ years ### "Kalahari resorts" October 23, 2025 4.0 overall, I would do good to great, customer service when opening a ticket is great with response time Pros I like the Ease of navigating through screens, and the hyperlinks to take you to other areas without going back to menu Cons The Reports can be hard to read and I don’t like how the parameters disappear after you run a report Switched from [Fabasoft eGov-Suite](https://www.capterra.com/p/178243/Fabasoft-DAM/) Egov was outdated and hard to move around Review Source Response from Software Solutions October 28, 2025 Thanks for the honest feedback! We appreciate it. SP Sherry P. Deputy Fiscal Officer Government Administration Used the software for: 2+ years ### "VIP User review" August 21, 2024 5.0 Overall experience with VIP is satisfying. Pros User friendly. Support staff very helpful. Cons Some limitations within payroll. For example, the max allowed on accruals doesn't move when employee years of services moves from one tier to the next. Review Source Response from Software Solutions August 27, 2024 Sherry, thanks so much for the review! Love the feedback. MO Maggie O. Finance Assistant Government Administration Used the software for: 2+ years ### "VIP Review" August 14, 2023 5.0 The ease and efficiency of the VIP system is a huge benefit in providing the administration and residents of the City with the financial information that they need. Pros VIP is very easy to navigate, drill down features make researching very simple, copying feature is a great time saver especially for journaling and entering requisitions, corrections are easily fixable, and option to open new month and still continue to make adjustments in previous month is helpful especially during busy months and when end of month time is limited. There are many other great features that I probably haven't mentioned. Cons Haven't really found any issues with VIP that I do not like. Reason for choosing Visual Intelligence Portfolio Suite The City was using the E-Gov product from SSI and were super impressed with the new VIP product. Review Source Response from Software Solutions August 21, 2023 Thank you for the feedback! We're so pleased we've been able to help your city out! MV Megan V. UTILITY BILLING TECHNICIAN Utilities Used the software for: 2+ years ### "Why you should use VIP/SSI" August 23, 2023 5.0 The customer service reps respond quickly. They are patient, friendly and they are there to help you. Pros I was overwhelmed when I started this new position as the Utility Billing technician, however, the software and the customer service reps are there to help you. Cons I can't think of any cons. Before my time, our finance department used CMI. They switched over to VIP/SSI in 2019. I've heard nothing but good things since they switched. Switched from [CMI Accounting Solutions](https://www.capterra.com/p/93387/CMI-Accounting/) It was before my time in 2019. Review Source Response from Software Solutions August 25, 2023 Thank you for the review! We pride ourselves on our customer service and have some truly great people who help our customers. So glad we can help and provide you the service you want and need! GK Greg K. Payroll/Human Resources Administrator Government Administration Used the software for: 2+ years ### "Great system for Government Accounting" July 20, 2023 5.0 VIP has allowed not only our office more access to the County's Financial and Payroll information, but now all of our departments have access to their accounts at their fingertips as well. It has improved our ease of retrieving data and documents even remotely. This came at the right time with COVID and the transition to working from home with ease. Pros Being able to access your data at your fingertips including attached supporting documentation is one of the biggest plusses in VIP. The transition from our old system was a big change, but has proven to be a change for the better. VIP is doing the same processes in less step as many of those processes are automated. Also, with the use of imports, we have saved a lot of time on data entry on payroll, payment requests and year end processing. Being able to work remotely has been a big benefit with VIP as well. Cons Coming from a Human Resources aspect, tracking insurance information for employees is not something that VIP does well. Review Source Response from Software Solutions July 24, 2023 Thanks for the review! We appreciate the feedback so we can provide even more value to our customers. DG David G. County Auditor Government Administration Used the software for: 2+ years ### "David's Review" August 2, 2023 4.0 VIP has allowed us to decentralize our accounting functions and allowed our departments to maintain and view their own data in real time. SSI is very responsive to request for changes and work arounds to solve problems. Pros Flexibility to create grids specific to a particular task. Cons Some grids take significant time to load. For example vendors grid brings in all the vendors instead of allowing the user to key in search criteria first. With the number of vendors we have this can take significant time. Similar issue with payments search. Reason for choosing Visual Intelligence Portfolio Suite We have been a long-time SSI client and have had a positive relationship with the company for more years than I have been around. There has been no reason to look elsewhere. Review Source Response from Software Solutions August 7, 2023 Thank you for the honest feedback. We are consistently improving our software to benefit our clients and releasing updates, including grid-loading speed improvements. We appreciate the information! MA Marlena A. Human Resource Officer Government Administration Used the software for: 2+ years ### "My VIP Experience" September 22, 2023 5.0 We are currently using the Human Resource, Employee Portal , Utility Billing, Accounts Receivable and Payables and Purchasing modules. We have been very satisfied with each module. The software is easy to use, and the product support is wonderful. Pros I like the payroll or Human Resource module the best. The software time entry and payroll processing is easy to use and the reports are easy to manage. I look forward to obtaining the new time entry module through the VIP Employee Portal. Cons We are most disappointed that there is no income tax program available. We can integrate the old EGOV tax program but feel that a VIP platform would offer so much more. I was excited at the beginning for the interface of new utility accounts and the automation of income tax accounts so when a platform was not designed for income tax I was disappointed. Reason for choosing Visual Intelligence Portfolio Suite I was an EGOV user for twenty years, when VIP was developed, we upgraded, and I have been very satisfied. It was a huge change, but after a while its quite easy to navigate and the product support is AMAZING. Review Source Response from Software Solutions September 26, 2023 Thank you for the honest feedback! We understand the frustration and continue to work towards helping customers with their needs. Glad you like the VIP suite! MC Mandy C. Budgetary Clerk Government Administration Used the software for: 6-12 months ### "VIP streamlined our processes" September 15, 2023 4.0 TIME - VIP has saved us so much time in the payment request process. Our departments have expressed how much they like VIP and our workflows. Pros Requisition and Payment request through VIP has made our bill paying process so much more efficient Cons Running reports is a little cumbersome because after running a report it takes you back out to your Workflow and you have to choose the report again. It would be nice if it took you back to the report screen. Review Source Response from Software Solutions September 18, 2023 Thanks for the feedback! We appreciate it when customers are honest with us. Glad we could save you time! AW Autumn W. Payroll Clerk Government Administration Used the software for: 1-2 years ### "Survey 8/30/2023" August 30, 2023 4.0 Pros The automated processes in the background that do tracking for us in regard to budgets and checks written. In payroll accruals & taxes automatically being calculated. Cons There is a lot of permissions that we do not understand what they affect. As administrators we would hope to know what each toggle does, but we do not. Creating new users is also a lengthy process. Review Source Response from Software Solutions September 1, 2023 Thank you for the feedback! We understand that creating new users can take a little longer than desired; the process is in place so that financial information is protected and secure. Our customer support team would be happy to answer any questions you have about the permissions and toggles, or you can search the knowledge base on our support website. CK Chris K. Chief Deputy Auditor Government Administration Used the software for: 2+ years ### "VIP - A great asset to Lawrence County" July 19, 2023 5.0 Very positive overall. It was especially great having already made the switch to VIP prior to the COVID-19 pandemic - allowing work from home/remote work to be implemented seemlessly Pros It's ease of use and the ability for county wide implementation Cons Internal reporting abilities are limited, but with the use of ODBC tables we can work around that Reason for choosing Visual Intelligence Portfolio Suite We didn't look elsewhere. We knew SSI was a top notch company with great service as we had been using a previous product for about 10 years. Review Source Response from Software Solutions July 20, 2023 Thanks for the honest feedback! We appreciate the review and are always looking for ways to improve. CW Celestina W. Payroll Coordinator Government Administration Used the software for: 2+ years ### "Vip review" September 6, 2023 5.0 Pros The product is easy to use. Customer service or tech support is convenient to reach and returns calls promptly. Cons I wish there was a way to add the same rate/amount to more than one employee. If they are getting the same wage, I would like to option to add to multiple employees. Review Source Response from Software Solutions September 11, 2023 Thank you for the feedback! We always take our customers' wants and needs into account, so we will make sure to look into this. Glad our customer service supports you quickly! CR Caylee R. Admin Assistant Utilities Used the software for: 1-2 years ### "We love VIP!" August 29, 2023 5.0 Pros Ease of use, simplified, and great customer service! Cons The way the transaction reports are formatted. Review Source Response from Software Solutions September 1, 2023 Thanks for the feedback! We appreciate you! AH Amy H. Finance Director Government Administration Used the software for: 1-2 years ### "Easy to use and I’ve used different ones" October 26, 2023 5.0 I picked it up really quick. I also like there are ways to customize to my preferences. I’ve used many different softwares and this is by the far the easiest I’ve used. Pros It is very intuitive and that makes it easy to use. The support offered is outstanding. My tickets most often get resolved the first time and they explain what they do. Cons It can be difficult to compare transactions/accounts within the software itself because I have to drill down a lot you get to what you need. Review Source Response from Software Solutions October 30, 2023 Thanks for the feedback! We love hearing what you think so we can improve the software. We appreciate you! BB Beth B. Payroll Clerk Government Administration Used the software for: 2+ years ### "New Lebanon" October 25, 2023 5.0 My overall experience is great. Pros I love the support. They are so helpful and I love that they let you actually do the process and just walk you through it. Cons I don't use all the options, but the things we use is all great. Review Source Response from Software Solutions October 27, 2023 Thanks for the feedback! SR Shelley R. Deputy Treasurer Government Administration Used the software for: Less than 6 months ### "Conversion from CMI to VIP" September 26, 2023 5.0 Pros It is very easy to use and there are so many reports available. It is also very easy to customize a report you need specific information. Cons Sometimes when you need support, it takes a while for them to get back to you. I know they are very busy but especially when you are trying process payroll or a check run and something arises you can't proceed with your task until you get help. Review Source Response from Software Solutions October 6, 2023 Thanks for the feedback! There are times when Support gets bogged down, but usually, we resolve tickets in under 2-4 hours. We know this can be frustrating if you're waiting to do your tasks, but we do pay close attention to our time and try to get to tickets as soon as we can. Thank you for being so understanding! KG Kelly G. Security coordinator Airlines/Aviation Used the software for: 6-12 months ### "Review of software " October 25, 2023 4.0 Good Pros Software is easy to use..It is easy to understand Cons I have just started using it personally so I haven't found anything I don't like yet Review Source Response from Software Solutions October 27, 2023 Thank you for the feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.