Who Uses This Software?

Recommended by quality auditors, GAGEtrak is used by over 12,000 facilities worldwide in virtually every type of industry to manage gages, maximize productivity and assure standards compliance.


Average Ratings

183 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $699.00/one-time/user
  • Pricing Details
    GAGEtrak Lite: $699 GAGEtrak: $1999
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • GAGEtrak
  • www.cybermetrics.com
  • Founded 1988
  • United States

About GAGEtrak

With a solid 30-year track record and countless auditor recommendations, GAGEtrak is the world's leading calibration management software solution, assuring unwavering accuracy, efficiency and standards compliance at over 12,000 facilities across the globe. Use GAGEtrak to effectively manage metrology assets, monitor scheduled and unscheduled calibrations, forecast workloads, minimize costs and maximize efficiency. Available in Desktop, Client/Server and Hosted versions.


GAGEtrak Features

  • Calibration Instructions
  • Calibration Schedules
  • Compliance Management
  • Device History
  • Due Date Tracking
  • Gage Management
  • Label Printing
  • Measurement Readings
  • Multi-Station Management
  • Out-of-Tolerance Notification
  • Statistical Data Reporting
  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

GAGEtrak Reviews Recently Reviewed!


Very good package, easy to use, almost too many options/bells & whistles for most users I think

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is good and fairly straight forward. The Customer Support is awesome (if ever needed).

Cons: Too many bells & whistles for most users I believe. A lot of power and opportunity for what you can do with the software, but I don't think used by many. But very flexible.

Overall: It's a good software that's very user friendly. VERY FLEXIBLE

Vendor Response

by GAGEtrak on May 16, 2018

Thank you very much for posting your review of GAGEtrak, Robert. We greatly appreciate your input. You are absolutely right that the extensive functionality in GAGEtrak is more than some people need, in which case, GAGEtrak Lite would be a more appropriate solution. We're happy to hear that you have benefited from our support services! Please don't hesitate to contact us if you ever need anything. 1-800-777-7020

make my gage reporting is very well and easy to understand. its a good software.

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: i can create my own design report and easy to manage. share information with end user. can print the detail of gage description and print with PDF.

Cons: cannot do anything while server connection is failed. Manual updating to excel sheet for distribute to end user.

Overall: Managing and monitoring the gage movement easily.

Gage trak has always been extremely reliable and versatile. Auditors are always pleased with it.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: The dashboard display, ease of use. Also the software is very visual and easily read by all. Auditors appreciate we use Gage Trak and do not have concerns with our calibration management when they learn we have Gage Trak. Ability to contain so much information is a plus. Also, we have several in house trained on this software and have found it is easy to understand basic calibration entry.

Cons: Keeping up with all of the upgrades. Training fills up very quickly making it difficult to find seats.

Its time to replace GAGETrak.

May 11, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Calibration data entry. Clone. Report customization. Report surge engine. Calibration due report.
Helpfuly GAGETrak technical support members. Label print

Cons: I purchased many GT licenses over the past 25+ years and currently own several GT6.8 licenses and like the previous versions, disorganized main layout. MS Access based platform. Not able to keep up with our fast growing data entry. Very slow updating data. Cybermetrics technical support had to repair the database many times putting our system on hold. We decided not to purchase the new GT licenses and are in the process reviewing other systems to replace GT.

I like this software, use it everyday to manage gages plus other events.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The MSA feature is great, I used a lot of GRR studies for PPAP, plus the calibration label printing, it is neat and profession looking.

Cons: Cost to upgrade is the item that I like least, it costs a lot to upgrade to newer version, I probably stick with what I have which is still function.

As a QA Manager Gagetrak has made keeping track of day to day and repetitive tasks a breeze.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is adaptable to almost any task that requires tracking - not just gages. Linking to data sources and documents is invaluable during audits. No more running and retrieving certs or looking for answers for those on the fly audit questions.

Cons: Initial set-up but even that is quite easy and intuitive. Customer support and forums are quick sources for help and "out of the box" ideas.

Overall: Gained back much time previously used in tracking tasks.

Gage track has been very successful for us to recall and track our assets for calibration.

May 11, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In an audit, as soon as we say we utilize Gagetrack, the auditors are happy because it is known as a great tool for tracking calibration. Has made audits of calibration much easier.

Cons: Adding assets was confusing at first but once learned becomes easy. It would be nice for more choices in reports that can be printed.

Overall: Really is a geat tool for calibration. Very easy to use and prints good calibration reports.

Very easy to use and learn. Very detailed for information input and excellent reports generated.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use by far. Very easy to access reports and print them out if necessary. Being able to use the Tool Kitting is awesome.

Cons: There is so much of it you forget to use some of it. Sometimes you forget on how to maneuver in the software there is so much. Sometimes too technical.

We (Cameron) have used this software since 2012.

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: I will take over the responsibility. Main user in our company is not available currently. I can provide information at next survey.

Cons: I will take over the responsibility. Main user in our company is not available currently. I can provide information at next survey.

Overall: We have saved a lot of time for maintaining and searching calibration certificates since we used this system.

I have used GAGEtrak for years and find it to be excellent for my needs.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GAGEtrak offers a comprehensive solution for our calibration recall needs. It has proven to be invaluable for tracking and scheduling the calibration of our instruments.

Cons: The need to purchase a support agreement for support past the initial period. The software is quite stable and, once set up, problem free. The cost for the support agreements is excessive. Support and minor updates should be included with the purchase of the software. Users should only have to pay for major updates to the software.

Overall: It is a professional application which is excellent for tracking and scheduling the calibration recall of our instruments.

I started using GAGETRAK last year.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the quick option in trying to locate a gage and not having to type the complete gage number.

Cons: The instructions were not user friendly in trying to figure out the different options (MSA, etc.) I tried naming a gage with a # sign, I placed ( ) around the # sign, then I tried using the quick option to locate the gage, it couldn't be found, then in turn I had to rename the gage without the # sign.

It truly helps keep track of calibrations.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how I can keep all my calibrations in order and me on top of when things are due. It is super easy to add a new item. I can link files to certain items, which then makes it easy to find when we would need to access them. I like how I can print my calibration sticker out, eliminates human error.
Thank you!

Cons: There are so many different options that I know it is not all being utilized. I hope to learn more and use more of these options as we learn them. There is not much that I would say I like least, but maybe just need to learn more about it.

Overall: It truly keeps me on Trak!

Does an excellent job overall. Auditors seem impressed by its features.

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy report generation and the one button to assign a standard to all test points of a calibration. The dashboard is a very useful in version 7.

Cons: Not having one button to remove a standard from all test points of a calibration - a very painful process when you have multiple (up to 90 in my case) test points - 5 mouse clicks for each test point - ouch!

Overall: Keeps the 16,000 + gages I have to track organized.

Gagetrak has been such a valuable resource for us. The software makes audits a breeze.

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For me, I like the amount of information you can have all at one place. With a few clicks of the keys I can answer any question an auditor may ask. What used to be stressful wondering if I could find what they needed in my filing cabinet has now become a time of ease. I just sit back and strike some keys and all the info is right there.

Cons: That is a more difficult duestion. I have used a couple types of calibration software in the past and to be honest, this has been my favorite. I guess my personal issue has just been trying to learn everything this software offers. I have spent many hours jumping in head first figuring out all the things Gagetrak can do.

Overall: We use this product daily to keep track of our gages. With this software we can flag when gages are due for calibration, have access to their procedures, and keep records of all our calibration.

My experience with gagetrak has been satisfying and simple to use.

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the way that gagetrak alerts me of calibration due dates, and the way that I can add certs from PDF files. The reports that I pull from gagetrak for customer audits is very pleasing.

Cons: For some reason my software has slowed down, I think that I need to get more versed in using the archive feature to help with this issue.

Difficult to navigate around.

May 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It keeps track of our calibration.

Cons: I know what I want when I'm looking for a tool. But not easy to find what I'm looking for. I just poke and hope. it's taken 3 of us to figure out a few simple steps. When looking for the last ID used to input a new gage. The system doesn't usually keep it in numerical order. It's bit me before, I have to just click to the right and go thru all the gauges. I want a simple system. So a low score from me, until I figure this thing out.

Overall: Not easy to use. I get lost.

Runs ok, if you are not to quick with the mouse.

May 11, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can open many libraries at one time. The search feature is nice. You can use many different size labels. Over all its a good tracking system.

Cons: You cannot enter your parts through the gage link. And you get errors if you try to print your reports or stickers too quickly.

Overall: Helps keep all calibrations up to date.

Overall experience has been great.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software is excellent for tracking and maintaining calibrations as well as tool location. Every day we discover something new that makes the job even easier.

Cons: The learning curve is a bit extensive but all the material to learn it is available and easily accessible.

Overall: We went from an extremely outdated software to something more modern and effective. This improved our entire system significantly.

Very powerfull gage software

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the capacity for organization of the itmes is good. Also GaGEtrak has very good user interface.

Cons: I think that using the GAGEtrak I have to click a lot of clicks before get the task. If it could be simplified, it will be better

Overall: Save time, show better reports, better organization.

Simple database. Issues with transferring to new version, not resolved.

May 11, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: GageTrak has a simple interface. It is similar to FaciliWorks. Setup is fairly easy. Many different, customizable reports.

Cons: Do not want to use MS Access as the backend any more. Want a secure (https) web frontend and a relational database backend (SQL?) that can interact online with both cloud vendor held server and an in house cloud server. We want to be able to securely access the system from anywhere at anytime.

Excellent

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to learn and use. It is also well known and well received by auditors. It meets our needs very well

Cons: I have no real issues with the software. We have used it for many years and it meets all of our current needs.

Overall: It helps us stay on top of our calibrations and make audits a breeze.

Easy to use and update calibration data

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Since this Access based easy to track calibration date , calibrated by and track any gages not calibrated

Cons: Nothing to specify particularly. Setting up e-mail notification too hard with this. Need information for easy set up for E-mail notification to other departments to submit Gages back to Quality.

Overall: Tracking calibrated Equipment and instruments. Location of the Calibrated equipment. Tracking calibration details. E-mail notification for the recall of the Equipment and instruments.

It seems the program has good features; but no one here that was trained knows how to use them.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I think the information is organized well and easy to read. I like the reminders. it seems to have a lot of features-but we are not using it the way we should

Cons: I don't think there is a good "self-starter" guide and I can't seem to find any online tutorials. - could just be me though

Overall: helps us maintain calibration and be ISO certified.

Very positive and always effective

May 11, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: The technical support is very good. I like the 1/2 seminars on line. I learned a lot from them. When I send in a help ticket on line, the response is quick. I have talked to support on line and they a very helpful in telling me the problem and helping me with the solution. The technical support is very knowledgeable. They also have technical support in early seeing how I am on the east coast and in Eastern standard time.

Cons: I had difficulties email reports. I don't know if it is the way we are set up, but I read the manual and still felt that it was something I didn't really understand. Also previous calibration system we used we were able to merge a system file number to the elements that comprised that systems. If we updated the system file number the other elements were updated also.

Gage tracking is good, MSA suite needs a lot of work

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I find it very easy to use the gage tracking software, I have started to include all of our molding presses due to temperature verification and it is helping better than I expected.

Cons: The MSA suite needs a lot of work. When performing a Gage R&R I would have expected gagetrak to do the calculations for Ppk and 6 Sigma for me instead I have to take the extra time to figure these out. It would be easier if the program calculated these for you.

Overall: Ease of tracking gages and an integrated MSA suite

not a direct user but have seen no nonconformances

May 11, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it keeps up with frequencies and can integrate with printers easily for printing labels. It helps eliminate nonconformances

Cons: I wish it had an escalation feature to notify me if things were getting out of hand. They haven't yet but could be a great fail safe.

Overall: Not having to think or worry about the calibration system. It seems to be self supporting and helps the calibrator stay independent

GageTrak super easy and great calibration tool

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the dashboard for quick reference as to what calibrations need done. The ability to store procedures and apply to multiple different gages is also great.

Cons: Every facility I have used this software in, it is a bit slow. This is a large database and take a while to load, update calibrations, etc.

Very easy to use software

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of running a report to find calibration due dates by month & Area. Also the ability to save search criteria, for future reports. And the capability to print a professional looking Calibration Certificate, to send to customers.

Cons: Cannot add external calibration certificates to a file. Also that a record can be altered, and/or amended by anyone that has access to the database, it would be nice if only the person, and/or Supervisor, that entered the original data, would be able to amend the record.

Overall, very useful calibration software with additional features that helped us during our launch.

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Calibration groups and procedures can be added to keep calibration consistent. Issue and receive functions to keep track of where gages are located.

Cons: Search function can be slow and lagging. Database does not store PDFs, only stores links to the file locations.

Overall: Ease of use and how easy it is to setup.

Great software customer service is great. tech support when needed is always responsive

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software has been very easy to use and very robust. Updates are seamless and the tech support to get us upgraded from a few versions back was great

Cons: a few glitches between the import of our old data base. several updates to try and get it to work right very slow at first.

Overall: It is very instrumental in or gage calibration schedule

Capterra-loader

Unstable with Windows 32 bit. Most functionality unreliable.

May 11, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dashboard. Query functionality works well however, not user friendly as the delete function is where most programs have the execute function.

Cons: Compatibility with Windows 32 bit. Adding new gauges is cumbersome, as they do not appear in the dashboard and must be calibrated one at a time before appearing tint he dashboard.

Overall: All gauges and schedules are kept in one place with ease of access.

Great calibration management control system

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It enables you to manage your overall measurement system and the calibration lab. It is your main source of information daily. Quality and compliance are a natural by product. Gagetrak is a great resource during audits.

Cons: We find it difficult to filter and isolate products and locations. I would like to create lists of gauges that belong to particular stations. or lists of a type or style of gauge. I would like a standard calibration practices and procedures reference as part of the software. This would answer a lot of questions for users and act as a guide. A lot of what I have mentioned may be solved with formal training that I never received.

Overall: A great computer management control system. Gagetrak increases our efficiency and effectiveness and is the #1 enabler of compliance. We would have great difficulty being compliant without it.

Very good software that promotes a solid calibration database.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The dashboard is a great feature. It helps me see what I need to calibrate at a glance so I don't have to search the database.

Cons: Sometimes there can be a bit of lag or freezing, but this may have to do with the high memory requirements and the fact that I multi task with different software.

Overall: Better efficiency

Intuitive and effective

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The traceability for all gages in easy to use and convenient. It is easy to search for gages and easily determine their location.

Cons: I'm not a fan of software maintenance, but I don't really have any major complaints about this software. It works well for our needs.

Very efficient software

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Navigation is pretty easy. There are many different reports that are available. The dashboard is very handy and lets you know in a snap shot where you are.

Cons: There are occasional issues with the software freezing up and having to close out and restart, but what software doesn't have these issues? Some of the reports don't allow you to view gages the way you would think.

It often works slowly (SQR server mod). I do not like it when lots to wait for the print image. (e

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - well-built menu system
- informative Dashboard
- well-developed tool history (Main Record -> Gages -> History )

Cons: I do not like it when lots to wait for the print image. (e.g. Report viewer -> Gage Detail Report -> Gage ID )

Overly complicated with no direct way of learning how to use

May 10, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very powerful, seems to have unlimited space, quick to move through software. Overall easy to read, very clear and easy to set up for updates to calibration... (time cycles are easy to manipulate to our needs)

Cons: Constantly stopping to ask questions on things I'm doing, or errors. Existing items not easily modified, and unable to delete certain items when spelled incorrectly. Columns unable to be modified to my own specifications. Reports are overly troublesome to utilize (seems that programmers tried to put everything locked in we would need and took away our ability to really customize) the calibration tabs are set up in a strange way and don't automatically update all tabs creating opportunities to have discrepancies in system (don't like the options within options)

Overall: It was able to do more than our previous software by far, but left out some key components that were included in the earlier original versions

Vendor Response

by GAGEtrak on May 17, 2018

Thanks for the great feedback Thatcher-We really appreciate your taking the time to let us know about your experience with our product. GAGEtrak does have many great features, with the ability to modify many portions to the application to meet your needs. I see that you may be joining us for training soon, so I am sure we will be able to address many of your concerns in that session.

Huge upgrade compared to what we were using.

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It makes it easier to comply with IATF requirements. Gives you the health state of your cal system at a glance

Cons: Based on Access, not a big fan of access but it is also its strength.
I would love if I could customize the dashboard with Paretos.

Vendor Response

by GAGEtrak on May 17, 2018

Thank you for posting your review of GAGEtrak! We're thrilled that you consider GAGEtrak to be an upgrade from your previous method of calibration tracking.

it's easy to operate,

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Some item are very good, Main records- Gage Entry-- information, schedule, additional, etc.. Supplier Entry, calibration calendar, Part Entry...

Cons: Like items standard, history, part, measurement(i don't know how to use this function, it's better give a training with Chinese.)

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Zhonghua. Thank you for reviewing GAGEtrak - we're happy you are doing well with it. We do offer training in Chinese. Please contact Kam Siew Chong: +60 03-5635 9398 sckam@cybermetrics.com

Too slow, not easy to filter information and not keep the format for dates

May 10, 2018
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I'm looking for pros
Maybe, the automatic sending of e-mails when the software is open.
The structure of Data base is appropriat

Cons: I'm not sure that this software is helpfully for us.
We have problems for getting procedures for calibrating instruments when the date limit is reached, for searching information, etc

Vendor Response

by GAGEtrak on May 17, 2018

Thank you for sharing your opinion of GAGEtrak, Jose. Please contact our support team regarding the program being slow. This could be caused by the size of your database and could be easily remedied by using the Archive feature. Regarding your issues with procedures and searching, please refer to the help system or perhaps training would be beneficial. We offer a variety of training options - regional, online and onsite. Please contact us any time to discuss your needs - we're here to help!

Our facility uses gage track to manage our complete system. Its very user friendly.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The revisions of the software don't require total new learning. The technicians are trained and feel comfortable using the software.

Cons: We only have it installed on 1 PC. It may be a site license issue not sure. That causes a challenge when there is a need for more than one person needs access.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for taking the time to share your GAGEtrak experience - we're happy to hear that you're doing well with it! Please contact our technical support team regarding your site license issue. 1-800-777-7020

Great tool for managing calibration program.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Default configuration is well organized with plenty of room for customization. Lots of options for generating reports.

Cons: Interface can be more intuitive and easier to navigate. The look of the interface could use a refresh as well.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for posting your GAGEtrak review, Steve. We are continuously working to improve our customers' experience with our software and your feedback is invaluable. Please don't hesitate to contact us if you ever need assistance. 1-800-777-7020

At the current time we have 2 issues we need help with. not real great customer service right now.

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software is very flexible and can do lots with it. we have Several plants that use the system. It is nice to have a system does almost all we need.

Cons: Making changes on the Certificate part . we need another way to get support. Since our company was bought by a bigger company they have so much security. WE cannot click on the link that is sent to us in an email. all we can do is send an invite for them to go thru Skype. We have learned the customer support does not and don't use it. we need the support we pay for but are not getting it. it is very frustrating that we cannot get these problems fixed. even if they would send steps and pictures in an email like a powerpoint would be helpful. They just like to close our tickets and be rid of us instead of figure out another way to help us. we have thousands licenses but there is no point in getting them anymore if we are not getting the assistance we need.

Overall: WE are able to keep all of our records on it. and able to send out all the monthly list for tools that are needed to be cycled thru for calibrations to be kept current.

Great Support Outstanding Response

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Have used software for over 16 years can't imagine using anything else. Has helped keep our moving toward ISO certification

Cons: The software works great I can't find any cons that would stop me from purchasing it or recommending it to someone else.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you very much, Todd, for posting such a glowing review of GAGEtrak! We are thrilled that you have had success with GAGEtrak for so many years and that it has helped with your ISO certification. If you ever need assistance, please don't hesitate to contact us at 1-800-777-7020.

Different than my last version but getting used to it.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All the different features, some of which I'm sure I haven't learned yet but hopefully will in the near future.

Cons: A continuous fast forward of the gague numbers when in the search mode. When I started this new version, not enough info in the guide.

Overall: Keeping up with all the gauges I work with in quality and on all the production lines, etc.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you very much for sharing your review of GAGEtrak, LeAnn. Please contact us about the various types of training we offer, from a quick web training session to a comprehensive hands-on class. Training can certainly help you with search navigation and the other features you haven't yet explored. 1-800-777-7020

We rarely have issues when we do everything is answered within a quick email

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How quickly it links with the database.. Easy to setup within our organization. Very user friendly!!

Cons: Sometimes the database crashes. When it crashes we have to get a backup from our server and restore it. It happened often at first, but not so much now.
When installing the software I have to move the install file from our network folder and put it on the pc that I'm installing it to, otherwise it takes an hour to install. We don't have that issue with any of our other software.

Vendor Response

by GAGEtrak on May 17, 2018

We really appreciate your input on GAGEtrak - thank you for taking the time to post your review! Regarding your database and install issues, please do feel free to contact our tech support team at any time - they will be happy to find a solution for you. 1-800-777-7020

Not a bad program for smaller or start up companies

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The platform is easy to get used to. Like the "Service Request" and "Issue Gages" options. Especially like the ability to see in a form view or a datasheet view.

Cons: Do not like the reports functions and setting them up. When installing on a new computer, had to try over 5 computers before it would allow a user to run certain reports.

Slow. Reports take forever to generate.

May 10, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Very thorough to manage a multitude of gage issues and data. Holds calibration data, due dates, serial numbers, etc.

Cons: It's too slow. Takes forever to open, update, print, do anything. There are too many menus and I can't customize easily.

Overall: Manage the gages for our lab.

Very easy to use and includes a lot of data

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software easy to use and efficient. The software holds a large number of records so historical information is easy to find. Movement between windows and options is effeicient.

Cons: The software has issues when Microsoft sends updates and Gagetrak support is always needed to resolve the issues. The website does not have a lot of information on trouble shooting or resolving issues so self help is not an efficient option. There does not appear to a clear cut way of maintaining or moving the software.

Vendor Response

by GAGEtrak on May 17, 2018

Thank you for taking the time to post your review of GAGEtrak, Susan. We're happy to hear that you are having success with the software and that you have found the tech support team helpful. We are always adding to our support portal knowledgebase for users like you who like the option of self-help.

Capterra-loader

Easily setup my calibration program

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use made training other personnel on how to use the program very easy. We currently have three calibration specialists trained on this software package.

Cons: Copying of gages from one database to the next is difficult and thus caused me many problems. Our goal was to set up this program at two different plants.

Overall: Ease of use and a reduction in the learning curve.

Vendor Response

by GAGEtrak on May 16, 2018

Hello John, Thank you for taking the time to post your review of GAGEtrak - we are thrilled that you've had success with it! If you are still needing to migrate data, please contact us, as we can certainly help with that. 1-800-777-7020

Using the Gage Trak system is a perfect tool to inventory devices and regulate neeeded calibrations

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I personally enjoy the ease of access for each individual device from registering to printing out report history.
The system does a great job keeping you updated on calibrations and since we have 6 different departments to monitor, Gage Trak makes life easier.

Cons: The inability to have only 1 user at a time operate the software.
It's understandable thought in that you don't want to over complicate the process, which could lead to mistakes.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for posting your review of GAGEtrak, Aaron! We are happy to hear that you're doing well with the software and if you do find in the future that you need more than one person to access the software, please contact us about other licensing options to suit your needs. 1-800-777-7020

Use for calibrating mostly plug gages. Approximately 400. Do not use other functions

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very robust software. Has never crashed or failed me. Has many capabilities included. May someday help in situations requested by customers to do capability studies.

Cons: Not as intuitive as I would like. Hard to teach to employees with little computer experience or education.

Vendor Response

by GAGEtrak on May 17, 2018

Hello Ronald. Thank you for taking the time to post your GAGEtrak review - we're so happy to hear that you've been successful with it! Please give us a call to talk about some training options; we can provide custom web or custom onsite training geared toward your other GAGEtrak users.

Easy to set up. Easy to use. The reminders are the best.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, update, and has the reminders for gages needing calibration. The soft ware is accepted by accredited bodies during ISO audits. It is capable of up loading certification certificates from outside calibration services. Easy to understand and navigate.

Cons: None. I cannot find any bad points of this software. The software cannot be linked to our system as it is a propritary system that allow outside programs to be attached to the secure server.

Overall: I now have an organized gage calibration system that accurately tracks the calibration of all gages and equipment. The system stores calibration certificates and is able to print out calibration labels.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for posting such a great review of GAGEtrak, Mike! We truly value your input and are thrilled that you're doing so well with the program. If you ever need assistance, please don't hesitate to contact us at 1-800-777-7020.

Have used Gagetrak for more than 10 years.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very comprehensive and reliable. I like the "Clone gage" function and the Daily reports. I often copy and paste the "Data Sheet View" to do a weekly inventory of all gages.

Cons: Cannot copy/paste more than one item at a time? I'm changing "Standards" to be more uniform among gages but having to go through one by one. I don't really understand all of the functions (I was not the original installer). Not enough customer support.

Overall: Reliability but only one "User defined" field

Vendor Response

by GAGEtrak on May 17, 2018

Thank you very much for posting your review of GAGEtrak, Cindy. We're glad to hear about all of your favorite features and that you've been using GAGEtrak for so many years! Regarding the issue you're having creating uniformity in your gage records, please contact me so I can help you get this resolved. It might be as simple as a quick web training session. 1-800-777-7020

As Edelbrock's head calibration tech, I have used this software daily for the past 11 years.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With over 2700 active gages, Gagetrak has helped me manage or organize my workload each and every month for the past 11 years. I would be lost without this software! I love how user friendly it is. When I first started my job here at Edelbrock, I was able to learn this software and pass a critical outside audit in my first two weeks of employment.

Cons: What do I like least about this software?Well, actually to be very honest, there is not anything that I do not like about it. It has never failed me in the past 11 years of using it.

Overall: My calibration process has been audited every year for the past 11 years, and Gagetrak has never let me down!

Vendor Response

by GAGEtrak on May 16, 2018

Kevin, It's experiences like yours that make us so proud to do what we do. Thank you very much for taking the time to share your opinion of GAGEtrak.

I am brand new to using GAGETrak. I find that there is a steep learning curve

May 10, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it really is a one stop shop for all the equipment in our lab. I can easily find all my gages as well as figure out if they are in calibration or upcoming for calibration.

Cons: It seems there is quite a steep learning curve in order to effectively use the software. It can be a bit cumbersome at times. Also, occasionally the software does not like an input and will completely lock up

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for your feedback, Austin. We truly value your input! Regarding your issue with the software not taking certain types of data, please be aware that there are certain characters that cannot be used in particular fields, as these are considered wildcard characters in GAGEtrak which are used for filtering and searching. Details on this subject are in the help system and user guide. Though GAGEtrak is user-friendly, it¿s a robust solution with extensive functionality, so to shorten your learning curve, please contact us about our various training options. 1-800-777-7020

I have been using gagetrak for a few months now and it's great!

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and the reporting window and the search function are awesome! I also like the customization functions.

Cons: I was asked to get a master gage list that matches the AS9100 standard formatting and I'm unsure how to produce that thru

Vendor Response

by GAGEtrak on May 17, 2018

Hi Jacquelynn, Thank you very much for sharing your opinion of GAGEtrak! We're happy to know that it's been a good fit for you and your company. Please feel free to contact us regarding the master gage list that you need to produce. 1-800-777-7020

Easy to use

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Linked functions for gages and parts. History is shown as well as the option to link related documents.

Cons: Upgrade version 7.0 lost functionality in the Gage Usage area. No gage should ever not have a calibration due date assigned to it, as happens when Gage frequency is set to Usage.

Overall: Learned what I like vs what is not needed for a calibration system. Do like the FDA version for traceability.

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Cindy. Thank you for taking the time to review GAGEtrak. We're glad to know that you have found value in the software and have found it helpful for FDA compliance. When using the Usage frequency, the program won¿t create a next due date for calibration, but it will create an estimated due date based on the gage usage, even if you enter a calibration record for the gage. When you issue the gage, GAGEtrak predicts a due date based on the remaining number of usage days. You must use Issue Tracking (Issue/Return) for this to work and as long as you don¿t run out of Uses Left, there will be no Next Due Date until you issue the gage again. For further information on Issue Tracking, please take a look at the help system or user guide or feel free to contact us at any time.

Good to keep track of due calibrations.

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Tracking down due calibrations is great. It does not take a lot of memory to run so it does not freezes.

Cons: It's not user-friendly, and does not include all the reports needed for my business. It does not consider that there are difference nominal values within the same facility so we have to manually change every ref. std. for each gage. Time consuming and it costed us a minor finding during our IATF transition audit.

Great

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great customer service, able to resolve my issue with one call. The support staff is super knowledgeable and they are will to go the extra mile keep up the good work

Cons: The hold time can be very lengthy at certain time but it's not unbearable . There is not really much I can say about the cons as the support is great.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for posting your review of GAGEtrak, Sten. We're happy to hear that GAGEtrak and our support services have been so beneficial to you! If you ever need assistance, please don't hesitate to contact us at 1-800-777-7020.

GAGEtrak has been ever so helpful in the management of our gage system.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of navigation through the different sections. Everything was is at the tip of your fingers. Also, I can set the dashboard to remind me of the different replacement intervals.

Cons: The reaction time is a bit slow at times. You have to wait for the system to "catch-up" before you can move on to your next gage entry.

Overall: It has increased my efficiency with tracking the gages in our organization

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for taking the time to share your opinion of GAGEtrak, Shannon! We're glad to know that GAGEtrak is working well for you. Regarding the reaction time of the software, the delay may be due to the size of your database, in which case, archiving old records may be a quick solution for you. For DIY instructions, please consult the user guide or help system (see the Archive/Un-archive section of the Database Utilities chapter). Our support staff can also assist you with this issue, so please don't hesitate to contact us at 1-800-777-7020.

We started with Excel spreadsheet. So it was easy to migrate to the new software.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It was a easy to learn software which allowed us to put all our gauges in one location and track their calibration progress.

Cons: The options to see the entire record is hard. Thus we never had the confidence to more completely away from our original excel spreadsheet. We still use the excel spreadsheet as a primary mode to track our gauges

Overall: The software was advertised in Quality Progress. So it helped during software selection. We were able to consolidate the old and latest calibration records in one location via this software.

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Dale. Thank you for posting your GAGEtrak review. Please contact me to give me more detail about the difficulty you're having with seeing the entire record. We'd like to help you get the most out of GAGEtrak.

is really amazing software to learn about gauging.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: To organize all the gauges for calibration purpose this software is really helpful as well with better planning, we can do calibration for all the gauges on right frequency level.

Cons: Is not fully automized software, is sometime hard to organize in certain way. as per my opinion is still not user friendly to understand some features.

Overall: learn so many things for organizing as well calibrating the gauges.

Vendor Response

by GAGEtrak on May 17, 2018

Thank you for posting your review of GAGEtrak, Dharmesh. We are glad to hear that you are having success with it. Please contact us about training options - this would certainly help you understand the rest of the features and how to organize the data to your liking.

There is a small learning curve but easily learned

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software is to the point and easily edited. Multiples users can be added into the system. software gives options to select for instruments being active, inactive, etc., this function is able to be edited for different entries.

Cons: I have not found a way to have the software send a scheduled calibration list automatically by email or automatically notify us by email if an instrument is within a certain timeframe to be calibrated

Vendor Response

by GAGEtrak on May 17, 2018

Hi Matt. Thank you for taking the time to post your GAGEtrak review. To learn how to send automatic emails in GAGEtrak version 7, please see the Profile Settings Menu section of the Program Conventions chapter of the user guide or help system. The Auto Email Header section of the Setting Up GAGEtrak chapter will also give you several other automatic email options. If you need further assistance, please contact us at any time. 1-800-777-7020

It is a good software, very friendly and easy to use

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to administer, it contains a very friendly platform for any user, it is really useful for administration of Measurement Instruments, when the software is available, the support provided is very good.

Cons:
In the part of MSA is not very complete or easy to use as other products such as Minitab, in this section I think there is an area of opportunity to improve the product.

Overall:

Administration and total control of my instruments, gauges and master in general, a plus as the calendar of calibrations, the notices of upcoming events

Vendor Response

by GAGEtrak on May 17, 2018

Hi Ricardo. Thank you for your review of GAGEtrak. We're happy to hear that you've had success with it and we greatly value your feedback about the MSA section of the software. If you would like to give us details about how you think this section can be improved, please go to our website and fill out the Feature Suggestion form here: https://gagetrak.com/feature-suggestion/ We welcome your suggestions!

Great teacher and great class environment

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and intuitive nature of the computer system. I like the tables that it can create and I like that it is able to export them.

Cons: I would like to be able to do more with it with fewer menu clicks. I would like the system to be able to interact with SAP easiser.

Vendor Response

by GAGEtrak on May 16, 2018

Thank you for posting your review of GAGEtrak, Keith. We're happy to know that GAGEtrak is working well for you and that you valued your training experience! Regarding GAGEtrak's ability to interact with your SAP software, please contact me for details - our data services team can assist you with that.

Capterra-loader

This software seems to meet all basic requirements for managing compliance for gauges.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fairly simple to use, and support from Cybermetrics is responsive. Just learned how to upload supporting documents, which will be very useful. Also learned how to change configurations for local customization.

Cons: We're starting to mine historical data, and the existing software doesn't enable detailed reports to show specific variation/range by gauge type. (its basically set up for PASS / FAIL type reports) Having default reports that enable variation analysis could help to identify opportunities for specific gauge/equipment improvements.

Overall: Ability to centralize all gauge compliance data, dashboards to actively manage compliance, and some reporting features.

Excellent when properly implemented, helpful during audits.

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to connect all data concerning devices; manufacturer, calibration history, standards used. Easy look up and organization.

Cons: Would like to be able to more easily customize the main data pages; there are many fields that we do not utilize in the day-to-day use.

Overall: Integral for my daily duties.

Vendor Response

by GAGEtrak on May 17, 2018

We are so glad to hear that you've had success with GAGEtrak and that it's been helpful during audits! Your feedback is invaluable to us as we continuously strive to improve our software.

Capterra-loader

Useful tool.

May 10, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has many well thought out features. Nice reports that show what is coming due. More features than we use everyday. The features if used will lead to cost savings.

Cons: Software is not intuitive. Instructions and manuals have been weak. Lead times for support is long.

Overall: Improved control of gages.

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Don. Thank you for taking the time to post your review of GAGEtrak. We truly value your feedback and would like to know details about how you view the intuitive nature of the software. Please feel free to call or email us or you can fill out the Feature Suggestion form on our website here: https://gagetrak.com/feature-suggestion/ Just as you do, we strive for continuous improvement - both in our software and in our services. We have recently made some changes to technical support, including a new Support Portal which can be accessed here: https://gagetrak.com/support/ Please feel free to contact us at any time if we can be of further assistance. 1-800-777-7020

Good software but after the 7.x upgrades it is full of bugs

May 10, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It is easy to use and find the pertinent information that you need and works well for being audited and reviewing records.

Cons: Too many bugs found in the software. After leaving open for a period of time, the software becomes unbearably slow. Some disabled menu items still work (graphs, charts) which can causes DLL errors if tried to access. I don't like how runtime Access has taken over my computer. I still use Access for other applications and I have to work around this. I have built Excel spreadsheets to access the database to quickly retrieve data because using the software to view and filter reports takes way too long. Software is slow.

Overall: It useful for audit situations and is compliant.

Been using it for 12+ years. Once you learn its very user friendly. Even with the new versions it

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy once you learn how to use. the easy access to each gage makes it a breeze to fet around and make changes or enter info on specific gages.

Cons: Not too much. The cons I have are really limited. If there is a con to me I can just avoid it. The only thing I do not like in the 7.0 version is you cannot copy and paste like in 6.8. Sometimes I have reoccurring items and with 6.8 it was easy just to copy and paste. That is a little aggravating.

Overall: Easy access

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Max. Thank you for posting your review of GAGEtrak. We're thrilled that you've had success with it for so many years. Please feel free to contact our tech support team at any time to resolve your copy/paste issue - they will be happy to help! 1-800-777-7020

Easy to use & excellent customer service support

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of adding and maintaining records. Customer service is always very helpful and prompt with their assistance.

Cons: Software has a tendency to put gage calibration records in random order. Other than that I have no complaints about the software.

Vendor Response

by GAGEtrak on May 17, 2018

Hi, Lane. Thank you very much for posting your review of GAGEtrak! We're so glad to know that you value the software and our customer service. Regarding the sort order of your calibration records: by default, calibration records are sorted by Calibration Date ¿ descending. To sort your records by the field of your preference, you can place your cursor in that field, and then on the toolbar under Sort, click Ascending or Descending. That new sort preference will still be active the next time you open GAGEtrak, until it is changed by you or another GAGEtrak user in your company. If you need any other assistance, please feel free to call us any time. 1-800-777-7020

Purchased GT but not implemented. Sample db crashes too often making learning/training irritating.

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Plenty of useful features such as MSA Suite, Calibration Procedures, Label maker/editor, auto email notifications just to name a few.

Cons: The sample database crashes too often and loading takes too long. Implementing the software is taking longer than expected because we cannot seem to learn and train in a timely manner due to excessive issues that automatically shutdown GT.

Overall: Expecting to save time by auto emailing departments

Keeps us organized

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Speed of the software and the ease of use. I use this to keep track of our Calibrations and Tooling / Fixture PM's

Cons: Had a problem with Reports loading. I had to install Report Viewer to get around this problem. This is a pretty minor issue.

Vendor Response

by GAGEtrak on May 17, 2018

Thank you for posting your review of GAGEtrak, Daniel. We greatly appreciate your feedback and we're glad you're doing well with the software! Please feel free to contact us at any time if you need assistance. 1-800-777-7020

it took some time to learn all the nuances of gagetrak,

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it's easy to quantify all my gauges because gagetrak lays them out very well. simple to search for needed gauges using various parameters.

Cons: I seem to have a lot of software problems. program crashes, when there are updates to my computer I usually experience problems with gagetrak. this might be on my end and no fault of the program, but never the less, it's a problem.

Overall: gagetrak has made my job incredibly efficient. could not imagine doing my job without it.

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Derek. Thank you so much for your review of GAGEtrak. We're happy to hear that GAGEtrak is making your job easier! If you have another Windows update that negatively affects GAGEtrak, please do give our tech support team a call - they will be happy to assist you. 1-800-777-7020

Work very well for us to keep up with our Gages being ISO certified

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Over all easy to use. Easy to duplicate Gages with all the required information. Its eash to attach standard Groups to the Gages. And I like the free online classes from time to time.

Cons: The printer waste paper when printing stickers. It always runs off the same amount of paper that you could use for another Calibration Sticker every time you print off a new one.

Overall: It meets all our needs to address the ISO9000 requirements.

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Tim. Thank you very much for posting your review of GAGEtrak. We are glad to hear that you've been successful with it! Regarding the issue with calibration labels, you may want to reach out to Brother (they are the manufacturer of the label printers and may have a solution for you). Please also feel free to contact our tech support team at any time. 1-800-777-7020

Great software, saves time!

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the software to monitor our gage calibrations, and like the cloning feature so that adding new gages only takes a couple minutes. I also like the different reports, and the export feature.

Cons: The inability to edit the dropdown lists are a constant nuisance. The upgrade cost is excessive. I also would like to see more automation.

Overall: Time saver, great organizing, and scheduling.

Vendor Response

by GAGEtrak on May 17, 2018

Thank you for posting your review of GAGEtrak - we're so glad it's such a time-saver for you! Please take a look at the help system or user guide in the Drop-down Lists section of the Program Conventions chapter OR in Setup ¿ Drop-down List Management (the section titles differ based on the version of GAGEtrak you have). If you are already familiar with this, It's possible that your user permissions disallow these types of changes. Please feel free to contact us at any time for further assistance. We're always here to help!

VERY GOOD. EASY TO USE AND CURRENTLY FITS OUR BUSINESS NEEDS

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: EASE OF USE. WE TRACK A LOT OF GAGES AS EACH CUSTOMER HAS SPECIFIC GAGE REQUIREMENTS SO BEING ABLE TO NAVIGATE QUICKLY IS A HUGE PLUS.

Cons: THAT IT REQUIRES A 2003 RUNTIME ACCESS DATABASE FOR THE 6.8 VERSION. THIS WILL CREATE FUTURE ISSUES (AND ALMOST DID) WHEN UPGRADING OUR COMPANIES SOFTWARE ON USER MACHINES.

Overall: GAGE TRACKING - REQUIRED BY FDA AND OUR CUSTOMERS

Vendor Response

by GAGEtrak on May 17, 2018

Thank you for taking the time to post your GAGEtrak review, Austin! We're happy to know that it's working well for you. You may already know this, but upgrading to GAGEtrak 7 will eliminate that runtime issue. Please feel free to contact me any time to discuss. Thanks!

Easy software to set-up and run.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to create reports. Ability to run MSA studies. Structure of database is great. Calibration scheduling is easy to set-up.

Cons: Still a little buggy when entering a new instrument into the system. Confusion on how the Test Points work.

Overall: Reminders for calibration due trigger email.

Vendor Response

by GAGEtrak on May 17, 2018

Hi Ameer. We appreciate your taking the time to post your GAGEtrak review! Because you're having issues with entering instruments, please contact our technical support team for assistance. And regarding Test Points, please take a look at the comprehensive help system, accessible from within the software. If you need assistance beyond that, please contact us regarding training options. 1-800-777-7020

With the latest upgrade, one has to "click" many more times

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a well respected way of keeping calibration records. Many outside quality auditors are impressed with the features of the software.

Cons: The latest upgrade causes the same actions to take more time. I have to create many more screens within the calibration records, and then again when entering the calibration readings. The latest upgrade was a lesson in learning.

Overall: Accuracy and reliability.

Best bang for the buck

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to implement and put into use. Training of staff is very simple. Adding the gage record to the program is easy to do.

Cons: The biggest issue is the manual entry of the existing gages in the system. Other than that it is hands down the best bang for the buck.

Overall: Solid audit reporting and ease of use.

Vendor Response

by GAGEtrak on May 17, 2018

Hello, Bill. We greatly appreciate your taking the time to post your review of GAGEtrak and we're thrilled that you are so happy with it! If you need assistance with data import (versus manual entry of records), please give me a call or email me and I'll introduce you to our data services team - they will be happy to work with you on data import. 1-800-777-7020

So far I have just started using GAGEtrak.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software appears to be very reliable with keeping track of the gages. Once set up it is easy to keep track of gages.

Cons: It isn't easy getting implemented. The software isn't necessarily hard to use but it isn't exactly intuitive to use.

Really liked version 6.8, organization upgraded to version 7 and it is pretty buggy.

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Comprehensive reporting capabilities, nice looking interface, more capability with additional gage and tolerance test points than older version.

Cons: Crashes very often compared to previous version, reports from older version are not portable to version 7 and data will not convert back to older version if you want to downgrade.

Overall: We have used this software since 2001 and it fulfills the ISO and corporate auditors requirements.

perfect !

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the facility to use it, the software is really well done and the menus are easy to use. All our team is happy with it !

Cons: We like really everithing - the software is well done and everything is easy to use. All our team is happy with it !

We run 7.0 which was a downgrade from 6.8

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The data is easily managed for auditing purposes. The schedule is good and has a nice overview on the daseboard.

Cons: Lost all custom reports when converting from 6.8. System locks up a lot when entering data, creating duplicate calibration reports. You have to wait 10 seconds before opening the gage tab or it says it not available. 6.8 was a lot faster and never crashed.

Overall: It stores all data from our over 7000 devices.

Not bad it is easy to use makes my day better.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and the variety of things it has to make your everyday task much easier. Like the way that it provides you a detail report.

Cons: I cannot take it to different buildings. I also do not like the fact that it only works with certain printers.

Overall: Calibrations job are easier to do

Useful and reliable.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Relaible software with easy access to information. GRR feature is easy to use and conforms to standard

Cons: Tech support is great with some reps but with a few exceptions. This deteriorates experience with software

We just switched over to Gagetrak Cloud service with 2 seats. Customer Service was not been good.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: It can be access from any PC with the software installed. Functions the same as regular Gagetrak. The cost of the service is good.

Cons: Customer service has been insufficient and we are struggling to make the adjustments. I started multiple tickets through the Gagetrack portal with no response. I involved my own IT department to try to work with the Gagetrak IT support. They are not making the fixes we require. Mainly the printing of calibration lables is costing the company a lot of money because we can't get the settings to be accepted that we need.

7.0 bogs down, lost features that 6.8 had, Takes longer to do any thing.

May 10, 2018
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easier to Alter labels with P-touch editor. layout is ok. the biggest problem is the slowness of the software.

Cons: 7.0 Issue and Return Gages Takes Longer, Calibration Click Pass causes long wait. Lost features that 6.8 had [Calibration > Measurements Tab > Button "Select Standard ID" [company Purchased 6 licenses, only upgraded 2 to 7.0]

Overall, Gage Trak is a simple way to document and control inventory of Gages.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Software is user friendly. Many "canned" features for reporting. Nice view options and ability to export data to Excel Spreadsheet.

Cons: Cannot see history and details of Gages Issued, Date, Job Number, etc. Also, cannot pull a report to capture all gages issued.

Overall: Easy to get started with control of Gages.

We just installed, took the training prior to installation. Training was ok, crashed a lot.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Amount of detail can enter in. Report viewer is a nice addition for those who don't need it all but want to see status'.

Cons: Some areas not necessary for what we do however good that it is there for those that can use it. A lot to take in at once but so far so good.

Painful getting licensed

May 10, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what you need it to do. It is easy to get working and doesn't have many issues. version upgrades are pretty simple to get installed and working as well.

Cons: Was sold this product under the assumption that it could be used on multiple PC's with one license just not at the same time and that was not the case. Moving to another pc is a pain as the code has to be authorized by their tech support.

Overall: Ability to keep track of our Guage certifications and keep up with scheduling to be recertified.

Difficult to have the right setup, but after that it works nicely.

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Several different features. Is not difficult to use and I like the references to calibration standards. Is a good tool when you can do adequate setup.

Cons: Difficult to setup. The customer service in Mexico is very bad, I tried for months to setup the new versions and had to load it and unload it several times, had to change windows versions and really could only setup 1 computer.

Works well for us. Can be easy to delete items if were not careful

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to keep and retrieve on going records plus search for items. Our job requires differnt frequencies of calibration to be done and then monthly pull up the jobs. It keeps us organized and shows us what needs to be done and when.

Cons: Sometimes it can run slow or crash. Other times we struggle with 2 people being on the same program which also bogs us down (might be more internal). As shared above it's easy to write over something and click enter by mistake and lose our data.

Overall: Keeps us on track and is gives a ongoing record of our peoples performances

Software generally works, but reliance on Access make's it feel a bit generic along with the UI.

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The software is fairly intuitive to use & has more advance features if needed. Handy graph view on startup.

Cons: Can feel slow as in waiting for fields to populate after entering data. This is with the access database on a network. Unable to hide fields/inputs that aren't used. Some sort of phone/tablet app integration could be very helpful.

Overall: Allows us to pass the ISO audits.

Lab Manager

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The query reports that give me the ability to quickly determine gage status, such as calibration status, inactivity, etc.

Cons: The inability to scroll through the gage listing from the compressed view. This can only be done in the expanded (Microsoft Access-type database) view.

Overall: Easily tracking the 200 plus gages in use throughout our facility.

IT's a good app and easy to use

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a good app for tracking your gages and it also has a professional MSA and R&R Studies, it is easy to track back all the information about the all entered gages.

Cons: When we updated to GageTrak 7, I didn't like the interface and it is frustrating to find yourself on another window when you run reports.

Version 6.8 was much easier and faster than 7.0 which is PAINFULLY SLOW!

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: There is nothing that I like better (at least the way I use it) than version 6.8.

Cons: Again, It is painfully slow. Had I known, I would never have purchased it. When I was at training in Troy, Michigan the instructor said " you must count to 15 when switching screens" I should have asked for a refund. I'm sorry, but I never have worked with software so slow. Unacceptable!!!

Capterra-loader

I've never been trained in that software. But by myself I was able to do my duty with ease

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: To have access to the standards of calibration help us and this have a big effect on how we improved our way to calibrate gauges

Cons: THe version I have is based on a 32 bits and the guys at IT told me that I will have to move onto 64 bits because they won't support 32 bits anymore

Overall: Improve our way to calibrate our gauges, the facility to manage the gauge crib was so easy now!

Easy

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The gages that are up for calibration are on the dashboard as soon as you open Gagetrak. You can open more than one tab at a time.

Cons: You can't copy and paste more than one thing like the old gagetrak. The page will not expand so I have to scroll down to print.

Overall: Having our gages calibrated on the correct date they are due.