# ClubExpress Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClubExpress the right Membership Management solution for you? Explore 515 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42550/ClubExpress/reviews --- ClubExpress 4.2 (515) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of ClubExpress Ease of use 3.7 Customer Service 4.6 ## Pros and Cons in Reviews SS Sara S Lifestyle DirectorEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “Being able to share digital calendars, arrange for virtual and limited in-person events was critical for this group when resuming events after Covid.“ August 30, 2022 BN Barry N webmasterNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “Events do not support entering latitude/longitude under an event location which is a problem when the parking location is far from the street address of the building. When the event organizer wants to set a deadline for registration, everyone with coordinator access can still register after the deadline. When the person registering uses the browser's back and forward buttons instead of the registration wizard's next and previous buttons, the fee is $0 instead of the correct amount. “ September 18, 2022 SS Sara S Lifestyle DirectorEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “Allowing the community to use ClubExpress as a social hub reduced the need for printing, while still increasing participation both in the general directory, and in specific events.“ August 30, 2022 JH Jean H OwnerManagement Consulting, 2 - 10 employeesUsed the software for: More than 2 years. “I am afraid that if there is not an effort to make the front page design options more attractive, they will move on to another website template. “ August 30, 2022 Stephanie J System AdministratorInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “Every piece of information that you enter into the Club Express windows grants you more authority and influence over your organization, whether it be a club, a league, or an interest group.“ February 6, 2023 RV Randy V WebmasterLeisure, Travel & Tourism, 201 - 500 employeesUsed the software for: More than 2 years. “Members having to log in to register for an event has been a challenge for our group since many say that they dont want to log in to register. “ August 31, 2022 BM Bob M WebmasterCivic & Social Organization, 2 - 10 employeesUsed the software for: More than 2 years. “In addition to using the system for our club's membership and event programs, we have been able to vastly improve our emailings.“ September 13, 2022 TM Travis M Director of OperationsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “You have lost customers to Helpful Village because of the difficulty in using the software, and HV costs much more from what I understand and offers fewer features.“ September 7, 2022 ## Showing most helpful reviews Showing 1-25 of 515 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Martin S. Membership Chair Civic & Social Organization Used the software for: 2+ years ### "Solid service offering and very good value" January 16, 2020 5.0 We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees. Pros Completely Cloud-based Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise Access-controls to support Members-only information/functions, driven by Membership database Includes basically unlimited SMTP (email sending) for membership bulk mailing "Ahead of the curve" on compliance with privacy protections High reliability Cons Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization Limited site-performance data collection or analytics built in Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough. Reason for choosing ClubExpress We looked at a "top ten" list to select initial candidates and then did a more detailed comparison against about 20 criteria of vs. Wild Apricot, another strong candidate. One key plus for ClubExpress was the ability to allow Website and membership management functions to be selectively delegated to club officials like Committee Chairs or the Treasurer, everything didn't have to flow through one or two super-users/admins. Another was the "building-block" approach of composing a Website using a variety of standard functions (e.g. News, Event Calendar) that are configured and maintained via menus (vs. coding of any kind.) We also liked their cost model, and included unlimited phone support, bulk emailing and on-line storage. Review Source RH Robert H. Secretary Maritime Used the software for: 1-2 years ### "Easy and Flexible Software" January 21, 2020 5.0 Overall, we are very happy with everything that provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests. Pros This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the administrative features allow us to simplifiy this annual process. Cons Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology. Reason for choosing ClubExpress The software fits very well with our sailing club activities. Review Source TM Travis M. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Please make it better. It could be so much better." September 7, 2022 2.0 They are all about jamming in features with little thought about design and functionality. There needs to be a \[SENSITIVE CONTENT\] at CE. You have lost customers to Helpful Village because of the difficulty in using the software, and HV costs much more from what I understand and offers fewer features. Read that sentence again... HV costs more and offers fewer features, but people make the switch because of the difficulty in using CE. Pros It has A LOT of features, and support staff is usually responsive. Cons There are really too many features and few of them work intuitively. We are an organization that works with older adults and we asked CE to increase font sizes across the platform, which was done in some areas and not in others. For years I've asked CE to get rid of the "save twice" issue when adding Secondary members. They have ignored my request for years and I've wasted massive time explaining this same glitch to our members. Review Source MT Matt T. Managing Director Civic & Social Organization Used the software for: 6-12 months ### "Very robust, but sometimes clunky" January 16, 2020 4.0 Overall we've been happy with the product, and are just really getting into the depths to which it can help our organization grow and prosper. The customer service is top notch, quick to respond, and willing to make adjustments just for us. This is a very powerful web service and we are looking to getting to fully know it!! Pros The system is very robust with a very wide variety of modules, and endless ways to customize them. We are only 6 months in to using it, and I am sure we have not yet figured out all of the ways or organization can benefit. The email editor, once learned, is very powerful and can be manipulated with a wide variety of options. Customer service is top notch! Cons Some of the procedures to complete steps can be a bit cumbersome: for example if you make a change in a change box, select save on the change box, but forget to select save at the bottom of the page, all changes are lost. Reports seem to take one or two dialog boxes to generate (could be condensed). Web editor feels clunky. Some editors have limited font options, and edits sometimes don't take on the first try. Reason for choosing ClubExpress Ultimately, the price was significantly less, and the product did everything (and more) than our previous service. Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) The Board was looking for a less expensive option. Review Source GB George B. Webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Club Express Fan" January 22, 2020 5.0 Very, very positive. Tech support is great, accessable, and quite clear in their responses. Pros It's tailored to clubs & social organizations making it's functionality ideal for us. The modules are, I believe, are unique to our (clubs) environment. Cons Formating is a bit of a PIA and can be cumbersome. Picture & photo upload is limited to resident computers only. There's no direct access to social media or cloud storage which is a definite negative. Event questions are very limited and do not offer If-Or linking. Event registrations can be confusing for the non- tech users/ members. Reason for choosing ClubExpress Ease of use. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) As our club grew the complexity of our site outgrew the capabilities of WordPress and it's myriad of plugins, many of which simply were not reliable. Review Source JK Jill K. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Meh" January 21, 2020 3.0 I was here with was chosen by management but had very little training on it as I left the organization shortly after. Now I am back in a management capacity and there are still many things that are clunky about the platform. It seems to take a very long time to get the hang of the ins and outs and has caused at least one ex-employee to cry. Seriously. I have stuck with it, and it does become easier, but SOOOO much time to figure some of it out. The videos have been a bit helpful but often it is just easier to ask a colleague how to do something in the system rather than have to sit thru a 10 minute video and only have 1/2 of the question answered. Pros It keeps all of our customer history information in one place. Cons It can be rather clunky and sometimes just will not save things they way they were typed or created. It is not very intuitive and there always seems to be a 'work around' needed. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing ClubExpress Management at the time chose Club Express because it worked well with the website host we were using. Now we are switching hosting and it will be easier to have most of the information be moved over to the new host and use for only the necessary items. Review Source SR Sherri R. Online Manager Events Services Used the software for: 2+ years ### "Sadly not happy with ClubExpress" February 5, 2020 3.0 I enjoy the support we get from customer service, but some other members feel like they've been rude or unhelpful. If you would like more information, I would like to put you in touch with several of our members/admins who can discuss why they are disappointed with the product. Pros Ability to create paid for events. Lots of options and functions for creating pages and customization, especially if you understand computers a little. You don't have to be completely computer savvy to use this product. Cons Hard to get around, I feel like I'm clicking all over the place. My organization really dislikes the forums and we need to reset settings, but we'd have to go through 600+ users to reset each setting individually due to an error during set up. The forums seem to be either too difficult for users or somehow not engaging enough for them. I think my organization is looking for a platform like Facebook, so communication between members is easier. Poor chat service. Classifieds are not easy to use. Formatting issues often happen and s Alternatives considered [StarChapter](https://www.capterra.com/p/57588/StarChapter/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing ClubExpress Lots of functions and the forum seemed like it was going to be great for our organization. But turns out it has been difficult for some users and admins and we have lost a lot of membership due to the lack of conversation and engagement with the website. Review Source AS Amy S. Webmistress Non-Profit Organization Management Used the software for: 6-12 months ### "Automated Membership Management" January 16, 2020 5.0 We have recently updated from an antiquated system that was not meeting our community's needs. There are additional features we would appreciate, but are currently enjoying the modern, user-friendly interface. Their user manual is complete and thorough, help buttons are available on all screens for users and admins, and phone or email support is quick and efficient. Pros reduced our workload for membership processes by 95%, automating our correspondence, dues collection, and renewals. Cons Ours is a parent-child group, and we find it frustrating that families are not linked in the directory. Our members organize events, but an admin has to assist every time there is a fee. Our membership manager has to separately track additional criteria for renewal. Alternatives considered [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing ClubExpress Features, calendar, ease of use, privacy, financial capabilities Review Source LA Lisa A. Webmaster Non-Profit Organization Management Used the software for: 2+ years ### "Club Grows as we Utilize New Features" January 18, 2020 4.0 Their support team never lets us down. Quick responses to our queries and happy to keep answering questions until we are satisfied. Pros Fulfilled our need to have member management together with communications and finances Cons Now that we use most of its features, we find that volunteers who want to help with it are intimidated by its process. Plus, because we use only volunteers and we oversee so many members, we have to be careful about who we allow into the system to maintain member privacy. Reason for choosing ClubExpress The high recommendation in industry trades such as PC Mag, etc. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) To have all member information in one database Review Source JP John P. Technology Chairman Medical Practice Used the software for: Less than 6 months ### "After reviewing several AMS and trialing a couple we chose Club Express" January 16, 2020 5.0 As this is our first AMS, the migration from a proprietary database system into club express was very easy. Passing our data through a spreadsheet to re-format it according to the spreadsheets they providing making the data upload very simple. We just started our annual renewal cycle of members on Jan 1 and will look forward to hearing our uses thoughts on it at the spring meeting. Pros It's all encompassing with one additional feature that many others didn't have. We were able to point our domain at our site and through them create aliases for all the officers, the committees/forums etc. that can be maintained through the site via memberships. These email addresses allow our board and users to interact via email the same as they would with direct email addresses or using a listserv. Cons They don't support DSEC/DMARC yet for email systems so aren't able to tag outbound email as authoritative for our domain so some mail receivers will put inbound email in a users spam email box. Also their email relay has a delay unlike many listservs and only processes mail a few times/hour. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing ClubExpress Mainly the email handling and the all inclusive financial processing of fees with their merchant account and consolidated billing. Review Source JK John K. Webmaster Civic & Social Organization Used the software for: 1-2 years ### "Comprehensive Cloud Based System for organizing, managing and growing membership based non-profits" January 21, 2020 5.0 1\. Public and Private (member login required) website. Implemented within 30 days. 2. Membership database implemented in three days. 200+ member records bulk-load by Club Express in one day. 3. Sons in Retirement (SIR) is an interest (activities for men in their retirement years) based organization. The platform provides for creation and management of categorized interest groups of activities managed by designated member coordinators. Members may join or leave individual activities at any time. 4. Financial management of member dues payments and organization event registration and fee payments via an event calendar. 5. Availability of version and a mobile app Pros Comprehensive integrated cloud based software for a custom public/private website, member database management, club and activities organization, communications, financial management with access to on-line, telephone, user manuals and webinar customer support. The total monthly cost is based on the number of active members with no long term contract commitment. A 30 day trial period was provided which allowed ample time to review, learn and use the basic functions including configuring our initial website. Cons The Club Express platform is technically and functionally comprehensive. Our organization chose to implement the system ourselves rather than purchase and engage Club Express support. As a result many volunteer hours of effort from club members were required. A new function, text messaging, comes at extra cost which appears to our members as not justified. The News article function is good for brief, one page or less, articles. However, our organization monthly newsletter icurrently includes eight pages and is emailed in pdf format to most members, printed and post mailed to a few members. We must resort to using Microsoft Publisher and uploading the pdfs to a document folder, creating a custom page with links to the newsletter documents making the newsletter available on our website. Reason for choosing ClubExpress Our organization is not a pubic service entity and does not solicit financial or in-kind donations. APLOS , an outstanding company, offers fund accounting and donor management along with member management and website. The platform and especially the Interests group function, fits our organization needs and focus. Review Source CGJ Charles Gary J. Site Administrator Automotive Used the software for: 2+ years ### "Small local car club user- Great Product!👍" July 20, 2022 5.0 Excellent, it meets 99% of our club needs Pros Allows members to manage their own information, while giving great ability for administrators to manage club information too! Event management is excellent, membership management is excellent and dues and background financial management is great! This system manages small event driven clubs very well! Cons A few computer literate administrators are needed to implement and maintain the system But the basic system is easy to use and can be learned quickly bu administrators with some computer knowledge! Review Source HA Henry A. President Recreational Facilities and Services Used the software for: Less than 6 months ### "Exceeded Expectations" May 19, 2022 5.0 The web platform produces a wonderful look and feel. For me, the online and telephone support has been the deal maker. On my prior system all calls came to me. It's nice to know there are resources available for my members to help them through their questions. Pros Switching database/website providers is scary. We signed up for Club Express based on the reviews of it's customer support. They were not disappointed. The nominal charge for the basic setup of the site is well worth it. We had a simultaneous go live and membership renewal which is not ideal. Club Express support got us through it! We have had them build custom functionality which has saved us countless hours of manual labor. Though new to the platform it is clear that there is a tremendous amount of functionality available as we grow into the system. Cons The system is comprehensive; it can be daunting to navigate new areas. That being said, there are online and live support for everything that is on the system. Review Source BN Barry N. webmaster Non-Profit Organization Management Used the software for: 1-2 years ### "Good framework for member based non-profit organizations" September 18, 2022 5.0 Pros The software is easy to use unless you are a computer novice. Anyone with moderate technical ability can set up and manage the website based on this framework. Unlike Wordpress or Drupal CMS, it is a closed system which is a strength and weakness. The strength is that a mistake will not take the website down. The weakness is that if you need a feature not supported by the modules, you cannot implement it. Cons Some features are inflexible and cannot be changed. Some examples: If a non-member fills in the Ad-Hoc form, they must fill in the fields that do not apply such as Organization and Title. Events do not support entering latitude/longitude under an event location which is a problem when the parking location is far from the street address of the building. When the event organizer wants to set a deadline for registration, everyone with coordinator access can still register after the deadline. When the person registering uses the browser's back and forward buttons instead of the registration wizard's next and previous buttons, the fee is $0 instead of the correct amount. The only way to fix it is to cancel their registration and have them re-register properly. We want to monitor who is downloading the training documents. Club Express does not support adding analytics code to measure it. Review Source DV Deborah V. Membership Director Non-Profit Organization Management Used the software for: 2+ years ### "Hard to Imagine Managing Without It!" January 16, 2020 5.0 Very good. We especially appreciate their willingness to adapt to a long-term goal of using the system to connect local chapters to theirs state ones and mesh the local and national databases. Pros This software has greatly improved our outreach and communications internally and externally and thus increased the scope and effectiveness of our organization, all the while being relatively easy to use. We can manage our member database easily and have saved much volunteer time though automated volunteer sign-up and member and event management, not to mention communications to our membership. The support response has been excellent with one support person assigned to our account, with others available if that person isn't. Club Express is continually improving and expanding what it can offer. Cons There are occasional issues such as non-members having difficulty joining if they have been on our non-member mailing list due to a conflict of their login as a non-member. The person attempts to join via the website without an administrator knowing they are trying to do this, and thus they are not able to join. Club Express has indicated it is working on a solution to this issue. Reason for choosing ClubExpress was rated one of the best by PC Magazine when we investigated options. Then, we found one of our other local Leagues had been using the software and highly recommended it. Having that League's guidance on how they had installed and used it convinced us to choose it. Also, Club Express seemed to offer us a better possibility of linking all our local and state chapters through it. Review Source DH Deborah H. webmaster Political Organization Used the software for: 2+ years ### "Comprehensive Member Management" January 21, 2020 5.0 Overall, our organization's leaders feel more in control, more easily able to track transactions, than they were before we contracted with Club Express. Club Express might be even better for us if more of our members were enthusiastic about its very sophisticated feature--or even comfortable with them. The commercial aspect of Club Express doesn't quite suit us because we provide a lot of information free of charge to users, i.e., voters. Pros The developers and other staff seem to be constantly available to help. They typically answer emails immediately. In my organization (a nonprofit working for informed citizen participation in government) the membership team and the finance team appreciate Club Express features that handle dues and event fees and donations and the like. As webmaster I work much more on preparing Custom Pages with information about our work than on member rosters and bookkeeping. Cons Custom Page construction with the Page Rows remains awkward. Spacing is inflexible, fonts change for no apparent reason -- frustrating. Developers are constantly revising--improving--the software, which can be hard on users. The volume of instructional manuals is overwhelming. There is no "help" guide for specific problems. Reason for choosing ClubExpress We had a website and used website software but we had never used member management software. Club Express was recommended by people in other chapters of our organization in various parts of the U.S. We looked at their websites and compared websites of other member management software vendors, I can't remember which ones. Review Source PM Pauline M. Administrator Civic & Social Organization Used the software for: 2+ years ### "Great Product, Requires Computer Knowledge" February 13, 2020 5.0 Overall Club Express has made managing our club much easier. In particular the automatic reminders when it is time to renew their membership. We run our annual golf tournament with Club Express and the registrations can get involved with personal info, golf team info, clothing info, and sponsorships. Once you learn how to set up the registrations, it runs relatively easy, with reports available to you on all levels. And when you have questions, the support staff works with you to set up what you need, test it, and be sure you are getting the results you need. Pros Talking to their staff prior to our decision was easy and they asked all the right questions, things we did not think about on our end. I appreciated how Club Express worked with us to import our data. They made it easy, discussing the import fields, how things should be structured, and our requirements.They kept us advised every step of the import and made the initial process of set-up easy. Cons Understanding some of their terminology took a bit, but I believe part of that was our inexperience in this type of software. Reason for choosing ClubExpress We knew someone who was using it and they recommended it to us. BUT the options from Club Express are what sealed the deal. It gave us a way to manage our membership, do our golf tournament with relative ease, send email to all our members, as well as sending email to only a group of them. It was like one stop shopping. Plus while we have continued to use the product, they make updates, improvements, and new options almost yearly. Review Source JH Jennifer H. Marketing and Membership Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Improving our data management" January 16, 2020 4.0 After the usual growing pains we have found this system to be a wonderful upgrade and is enabling us to work more efficiently in all aspects of our operation. We still have features we have not implemented (like Forums and Ad Hoc Reporting), but that will come with time. I'd like to particularly credit the tech support staff for answering my every dumb question and implementing some upgrades that we have suggested. I think the caliber of the tech support is just outstanding. Pros Our small non-profit "village" had cobbled together at least 6 other software applications to conduct our day-to-day business. It was duplicative and a bit of a mess. Using enabled us to bring everything under one umbrella - managing member and prospect records, entering payments and donations, event registration management, sending out email blasts, and providing volunteers the ability to accept service requests online, anytime. Plus, members can access the system to update their records, RSVP for events and make their payments and donations. It's been a terrific upgrade. Cons The transition was a bit of a challenge as you might imagine as we bring all these functions under one roof. Our staff is very busy and had to fit in training on the fly. It took several months for all of us to feel comfortable using the system. That's not the fault of CE, but just a fact of transitioning. It would be much better for a group to start out with CE versus transition to it, though the CE customer support has been absolutely outstanding and the training videos and regular webinars help a lot. Some of our members and volunteers still do not access the system, but that's ok since so many are actually using it. Review Source YK Yvonne K. Owner and President Non-Profit Organization Management Used the software for: 2+ years ### "ClubExpress=outstanding value for small to medium non-profit & customer service can't be beat" January 16, 2020 4.0 I work with many other AMS and I really like . The greatest thing about CE is the customer service. I appreciate being able to either email or call with a question and get almost immediate response. I also appreciate that they accept suggested improvements and eventually implement those suggestions that are compatible with most of their clients. Pros I guess I would say that I like that CE is always rolling out improvements. Over the past 5 years, there have been improvements that I wanted and eventually, they have implemented those improvements. Cons I would have to say that what I like least is that we can't tailor the software to meet every one of our specific needs. This software is for multiple nonprofits and clubs and has to meet the needs of a wide range of clients. I would like to see a Search function added to the website, and that is one drawback we are currently experiencing. Reason for choosing ClubExpress CE's demo was impressive; they offer "live" supprot vs. "support ticket"; located in same time zone as the association executive director; scheduling of blast emails. Review Source CK Catherine K. Executive Director Insurance Used the software for: 2+ years ### "IACP Review of Club Express " January 22, 2020 5.0 My overall experience after identifying them as our new web platform has been overwhelmingly positive. No regrets for moving over to them at all Pros Ease of use, ability to program events, registration, payments and email communications, as well as Member management. Overall cost is reasonable and customer service is very good. Cons While the reports are voluminous, it should be easier to: Identify what data elemnents are in each report from an informational screen vs running each one to see what it includes. Filter a report for the information you need, choose my own data elements. The system is set-up to recognize the individual as the member and the reports are geared that way. Our group the company is the member so many of the reports leave that information out making it hard to run one report vs 3/4 and some outside Excel work. My group is international so better formating of phone numbers etc., is needed. Overall there should be an ability of a "Super User" to have more freedom creating reports Also a better export of data for my accountant from CE to QuickBooks On-line. Still doesnt work very well. Reason for choosing ClubExpress N/A Review Source KS Kevin S. Webmaster Non-Profit Organization Management Used the software for: 1-2 years ### "State Geocaching Organization" January 21, 2020 4.0 definitely has a learning curve, but it is a powerful and mostly straight forward service tailored around clubs and organizations like ours. The people behind the organization are absolutely excellent to deal with. If I get stumped, customer support is always ready, willing and able to help and almost always comes up with a good solution. They have fixed my errors on more than one occasion. I can't say enough good about them. I have recommended ClubExpress to a few other organizations similar to ours and will continue to do so. My scores on this survey only reflect that the product is not perfect. Close, but not quite. Pros The product offers multiple ways to accomplish the same or similar tasks, from fairly simple to very complex. After a learning curve for someone not familiar with web development, I find it well thought out and pretty well implemented. I have yet to find something that I really need to do that I can't find a way to do it. There are plenty of features this product has that I have not explored, but it keeps me coming back to see what else it can do. Cons I think the editors for various functions could use a little work. The editing screen gets a little tongue tied at times and the cursor has a mind of its own. Exiting the current session and starting back up always seems to fix the problem. Reason for choosing ClubExpress I did not make the choice. I believe the fact that it was created for clubs and organizations, not businesses, was a factor. Also, being charged by active member had to be a consideration. The business model fits us pretty well. Review Source Jonathan R. Director of Training/Chief Executive Officer Professional Training & Coaching Used the software for: 2+ years ### "A Good Solution for the Cleveland ICF Chapter" January 17, 2020 4.0 has been a great solution for the chapter. We look good on the site, and we're able to do everything we want. Our team is excited to deploy more of the options available and raise our game even farther. As an all-in-one software option, ClubExpress helps us stay on top of what our members need. Pros The package has all the pieces we need in the ICF Cleveland chapter. We coordinate monthly events, manage membership in the chapter, and communicate what the chapter is all about. The software is easy to use, and has more options than we even need. ClubExpress is designed for uses like this, and we're excited to tap into even more of the capabilities. We also manage our mailing list with the software, and have had good success with that option. Cons The learning curve is pretty steep, and I don't find the software to be intuitive. However, the support system is an under-utilized asset for me. I suspect that once I have a better sense of the big picture strategy behind the software I will find the learning curve to be less steep. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) All-in-one solution. Review Source PW Paul W. Vice President Civic & Social Organization Used the software for: 6-12 months ### "Solid product - Okay development from ClubExpress" January 16, 2020 4.0 The final product is fantastic from our point of view. We have a much better web presence that communicates with our members, potential members, and the general community in ways that are clear, appealing, and functional. Getting to this point required a lot more time and effort on our part than we anticipated due in part to decisions we made as an organization, but also due in part to communication problems with CE. To be fair, when we brought those communication issues to light, CE was responsive within short order, but the process still required much more effort on our part than we had been told would be the case and more even than we anticipated. That said, if we had it to do over again, we would still make the switch to CE, but we might choose a different, less expensive implementation option than we chose the first go around. Pros \* Contains all the features of our "must have list \* Has most of the features of our "wish list" \* Reliable service \* Little to no downtime \* Regular communication about issues with product features Cons \* Software is fantastic but implementation team from CE struggled at times with communication \* Sales and service seem to have a communication issue resulting in over-promising what can be delivered within a given time frame \* Some elements are a bit clunky or cumbersome for our specific implementation Reason for choosing ClubExpress The option presented the best balance of cost and value for us. We are paying less than we would in any other mode other than completely self-maintained, and we do not have the issues with member burnout from the demands of maintaining a complex website at no pay in the evenings and on weekends. Review Source SH Susan H. Volunteer Membership Chair Civic & Social Organization Used the software for: 2+ years ### "Good Software for Clubs and Social Groups" January 18, 2020 4.0 We are generally satisfied with Club Express, however, we have had to develop work-arounds to accomplish some of our necessary functions. Email renewal notices show only generic information so that members do not know what the actual cost of renewal is until they log in to their accounts. Many of our senior members do not log into their accounts and pay via U.S. mail. As a result, we must still mail paper renewal notices to many members. Pros Club Express is good integrated software that allows a group to track its members, payments, member communication, programs, and activities, including paying for activities. It also manages some aspects of its web presence. With a little instruction, it is reasonably simple to use. Cons There are a number of areas where the software is not designed for a group like East Falls Village where household members have equal standing in the organization. The concept of Primary and Secondary members with some processes limited to Primary members is difficult to manage. Household members are not handled equally in Club Express and data must be entered repetitively in fields that should carry over to secondary member fields. The system is also optimized for member online access but somewhat difficult for handling member accounts where paper records are needed. Review Source ED Eleanor D. Vice President/secretary Non-Profit Organization Management Used the software for: 6-12 months ### "Review from the Land Downunder" January 30, 2020 4.0 We had a myriad of technologies from spreadsheets, to MailChimp, email, and a separate event booking software. We were paying a lot of transaction fees and nothing was integrated and everything was pretty much manually operated. Our membership and supporter database are growing very quickly. We are putting on more events and we wanted to increase member benefits by giving them a site where they could find resources, book events, advertise their businesses many other benefits. Our Executive Officer is employed up to five hours per week and prior to she was spending a lot of her time on ineffective and cumbersome manual processes. ClubExpress has freed her up to do more strategic functions. Pros We love the fact that it allows us to manage our small but growing association from one platform. It gives us a professional, low cost management tool to manage members, events, communications, and some of our finances. We particularly love the directory options (members, business and projects) that are spatially enabled and the ability to make some private and others public. We are looking forward to connecting with Quikbooks Lite to manage all of our finances and then we will have all functions in one platform. Cons Setting up newsletters is a little clunky. Design options are also a bit limited. Search functions are not intuitive - very techy and some are very long winded and somewhat old fashioned. Reason for choosing ClubExpress Functionality, price, ease of use and responsiveness. It has made a huge difference to our association and we felt the difference immediately it went live. We lovvvvvvvvve it!:-) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.