eFit Financial

4 / 5 22 reviews

Who Uses This Software?

We service many small to mid-size Fitness Clubs including Traditional Gyms, Pilates, Aerobics, Personal Training, Boxing, Martial Arts, and Weight Loss facilities.


Average Ratings

22 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • eFit Financial
  • www.efitfinancial.com
  • Founded 2002
  • United States

About eFit Financial

Control your club. Anytime. Anywhere. eFit Financial delivers an affordable and easy-to-use club management software solution with full-service billing, collections and member call-center support for any type of Fitness facility - large or small. It's technology and financial support at its best - enabling you to easily manage your facility in real time, and focus 100% of your daily attention on growing your business and satisfying your members.


eFit Financial Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-In Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

eFit Financial Reviews Recently Reviewed!

Overall the software does everything that gets the job done.

May 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons: Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

We have been having software issues.

Apr 29, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons: The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Quality Product

Apr 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The service is exactly what we need for our facility.The staff is a phone call away when we have any questions or need assistance.

Good, could be better

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall, we are happy with Efit but will always explore other avenues for the best interest of our business. We always try to inform Efit that we are a smaller club and every dollar counts for us. I do have to praise the Customer Support, they are great to deal with. I deal ALOT with our reps is lucky to have him, A+++++

Thanks for the support!

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Various report options. Blast emails. Connectivity to other software I use.

Cons: I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

Overall: Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Greatly disappointed

Apr 27, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: not difficult to operate.

Cons: the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Overall: I feel things are made very difficult to help resolve a customers account with fees. I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company. I feel if things are this difficult and i cant be the only person feeling this, then they should be better explained in great detail when someone is asking about products and services. When i asked about fees in the beginning it was explained to me that efit will do what is best for the customer. When you have a customer that refers several members, has multiple people on his own account, and also purchases other services with the club, it seems almost ridiculous to force him to take time away from his 12 hour day to go into a bank to get a print out letter of fraud on his account. I have 2 locations and lots of members and this isn't a common request i have had. I feel greatly disappointed on how this was handled.

Vendor Response

by eFit Financial on May 12, 2017

Derek, Thank you for your review of our service. Customer service is always our top priority here at eFit Financial. We depend on customers like you to let us know if there is ever an issue. Your business success and member retention are important to us. I¿d like to speak to you further to discuss the specific situation to see how we can come to a beneficial solution to help you and your members. Please call our customer service line at 877-772-3348 and ask for me directly. It would be my pleasure to assist you with your business needs. Brianna Ballast Director of Operations eFit Financial

Good software, Really helpful, knowlegable staff

Apr 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Nice staff. Plenty of uses.

Cons: Can't check members into separate categories or track classes without using the calender.

Overall: Plenty of uses in the software and really helpful staff.
Pretty easy to use once everything is populated with your businesses information and calender.

Efit review

Apr 27, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use

Cons: Need more options for check in system. The ability to group members by class attended.

Overall: Customer service is good. I would like more options for the check in systems and more options for credit card processing.

Wyoming gym owner

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can use my Macbook Pro and iMac now!

Cons: Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Overall: eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

Recommendations to other buyers: Overall I like it better than the over-complicated Mindbody program but I need a great scheduler. There is an intermittent problem when a member is cancelled sometimes it will not automatically delete the user from Brivo so the user still has access. We are all aware of it here so we usually double check Brivo when a member is cancelled.

Vendor Response

by eFit Financial on October 10, 2016

Thanks for taking the time to provide a review of eFit Financial's fitness management software, Jake! We're looking forward to working with you to see how we can support your scheduling needs. We'd welcome any specific feedback you have on our gym scheduling features as we continue to improve it.

Efit efficient and effective

Jul 21, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that there are many ways to view the history of client information to best serve our members.

Cons: It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

Overall: Efit has been a wonderful team to work with. With every concern, everyone has been helpful at every turn.Everyone I have worked with did everything they could to make every transition as smooth as possible. From learning to set the system up with training, to having to transfer to a new management team, everyone has been professional and helpful.

Recommendations to other buyers: Video training that groups could use, just in case the facility is larger or team members are greater.

Sometimes confusing. Difficulty in debiting and crediting; do not like automated rejections.

Mar 16, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Entering new members is simple. I like the reports sections. . .adjusting accounts, credits and debits is tedious.

Customer service has been excellent. I have worked with the support staff several times and I appreciate her patience. She does an excellent job in explaining procedures.

A bit much to take in. I think it may be overly detailed

Feb 06, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wonderful customer service and help is around every corner and that is a huge necessity . There are sooo many report options it's rather overwhelming and may be a bit too much. Not a huge fan of the Activity Scheduler. Packages are really difficult to put together and, aesthetically, it just doesn't look good. Member Maintenance is nice to work with and user friendly

EFit is Top Notch!

Feb 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent several years with the same billing company. I was familiar with their software and resistant to change, however, circumstances became such that I had no choice. EFit has gone over and above to make sure that I am comfortable and completely trained on the software. The customer service has been first rate. I would highly recommend them.

Great service, Easy to use

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: CUSTOMER SERVICE. Any time I have a question, I have contact information to a real person at the company that generally replies in under 24 hours. That is a huge deal when it comes to best serving the members in my gym, and when I am uncertain about something.
Pro: Training. I've been offered several times to be trained on the service, and it has been offered to my employees as well. It is just part of the program. It took me about a week to get familiar with the software, but past that it was generally easy to use. Any question I had after the training, I got a reply and answer in under 24 hours and someone offered to do a live training with me on any question I had.

Con: Sometimes when renewing a membership, it does not activate the access card paired with the account, but I believe there is a reminder when renewing an account that tells you to "remember to activate the card in Brivo(the access card system)"
Con: It is exclusively partnered with Constellation Payments and they charge the member $30 for a declined transaction. I think that charge is steep, but that is what Constellation Payments does. Maybe have a couple payment processor options.

Overall: very happy with the service. I can do anything from scheduling to billing to point of sale. Easy to use, and I can access it from my couch at home. The only thing I'd want is possibly another payment processor as stated above.

Who did they pay to give it a 5 Star rating?

Dec 16, 2015
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have lost clients due to their collection tactics. I have asked them on several occasions to contact the fitness center prior to harassing our clients. We have a valued personal relationship with each of our clients. I would much rather make a phone call to my client to update their credit card information. Efit sends threatening letter, emails and calls. It is overall not user friendly and out dated. The customer service representatives are friendly, and help to the best of their ability, but the software is terrible. Looking forward to the end of my contract so that I can find a real software that fits our needs.

Vendor Response

by eFit Financial on January 18, 2016

Jen, I'd like to apologize on behalf of eFit Financial. We do everything possible to ensure our clients are presented with the best customer service. We've attempted to contact you several times, and haven't received a response, so I wanted to follow up here and let you know that there are two ways you can request that we no longer contact your members. The first would be to send in a Club Changes Form and request it. There is also a setting within the software to request that we no longer contact your members. I'm also very sorry to hear of your frustrations with our software. We offer free training to all our clients and would love to help you with any issues you are experiencing. Please contact our customer service department and we'd be happy to schedule sessions for you and answer any additional questions you have. Sincerely, Brianna Ballast - Customer Support Manager

Great system

Aug 17, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: eFit Financial is a great system. We can call them with our questions and they always have the answers!

Excellent Service

Aug 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is with great pleasure that I can offer an overall excellent recommendation for the eFit Club Management Software and Services. The customer service is the best in the industry in my opinion. In addition, I've received nothing but positive feedback from members of our club that have had contact with eFit Customer Service. Always polite, professional and courteous to our members.

The software solution offers best-of-breed functions and features and is competitively priced to provide an excellent ROI.

The services that eFit provides saves my staff time and headaches in the back-office routines that are required for any health/fitness club.

Overall... an EXCELLENT rating !

EFIT Financial easy to use & great customer service!

Aug 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has absolutely every report you can possibly imagine! It is very easy for the beginner to use yet provides a tremendous amount of data for the more advanced accountant.

My staff rarely has issues, however when we do, the customer service staff is always very knowledgeable and accommodating.

There is a lot of versatility as well. I run two divisions and the software allows different ways to track different revenue streams.

Efit Financial Review

Aug 15, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The efit software has been a great service to helping operate our fitness gyms. Not having to collect monthly dues from patients is a major time server. The ease of being able to view all transactions, billing dates, exp dates, etc. is beneficial to reduce errors during cycles beforehand.
The customer service department is outstanding. Any time I have a question, I am confident that it will be answered promptly and effectively. They are always willing to help and go the extra mile to resolve issues. Voice mails / emails are always returned with any advice needed. I can't say enough about this department, excellent job with the training.
The only con would be not having latest program on the computer can sometimes slow things down, but this is not an efit issue.

Efit Financail Awesome job!!!

Aug 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Efit Financial is a wonder service for our health clubs. We have 5 different locations through out the tri state area and never had a bad experience with this soft ware. The program is really easy to use, and its web based so I can log in anywhere to do my work. Very easy to understand if you would have questions they are all very quick to get things set up and trained.

eFit Club Management Software & Financial Services

Aug 15, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: eFit Club Management Software is an intuitive, easy to use system that helps manage our club's members. Billing, check-in, membership changes are all simple and immediate. Members can use the Member Portal to help manage their accounts, saving us more time at the front desk.

eFit continues to make improvements on their software and listen to their customers feedback and requests. We have been using eFit for 9+ years and are very satisfied with the software and the company.

Owner

Aug 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i am the owner of Bad Boy Gym Royal Oak Mi 12 thousand sq ft gym with more and 2 thousand clients I been with lots of company before but there is no one can compete with Efit financial I been working with Efit financial more and 3 year they provide excellent service for my club ! If you have any question please feel free to call the Bad Boy Gym 248 850 7075 ask for the owner