Who Uses This Software?

Start-up gyms, martial arts, boxing, zumba, personal training, yoga, swim centers or existing gyms that need an affordable, intuitive way to manage their club memberships, billing and retail sales.


Average Ratings

32 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $599.00/one-time
  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • BioLogic
  • www.gymassistant.com
  • Founded 1994
  • United States

About Gym Assistant

Membership Management Software for Gyms, Health Clubs, Boxing & MMA Academies, Personal Training, Fitness, Recreation & Swim Centers, plus Wellness. See at a glance, member's registration details, payment status, & attendance. Run a variety of membership & revenue reports. Member check-in & 24hr Access Control. Integrated POS software & equipment. With Gym Assistant's intuitive user interface, you will register new members in minutes. No monthly fees. You own it! Simple. Powerful. Affordable.


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Gym Assistant Features

  • Attendance Tracking
  • Billing & Invoicing
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Bookings
  • Payment Processing
  • Point of Sale (POS)
  • Team Management
  • Visitor Management
  • Website Management
  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Class Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Point of Sale (POS)
  • Reservations Management
  • Application Management
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Renewals
  • Payment Processing
  • Website Management
  • Billing & Invoicing
  • Check-in / Check-out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

Gym Assistant Reviews Recently Reviewed!


A good value

Jun 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Without requiring a monthly subscription Gym Assistant is a nice program for maintaining & monitoring membership at your gym. It has enough features to do most of the things we want to do. I would highly recommend getting the network version so you can have one dedicated to check-ins and use other computers for inputting & updating information.

Cons: There are some features that can be hard to understand and that the manual doesn't give clear information on their use. Like the difference between; Inactive, Terminated, Freeze, Hold, Archive, Deleted.

But if you are looking for a cost effective program it is a good value for the money.

Overall: Overall I have been pleased with Gym Assistant as well as the support when needed. When I came into my current job Gym Assistant was not being used anywhere near its capabilities. I was pleased with the things we could do with the system once I sat down with and worked on cleaning up our membership.

Vendor Response

by BioLogic on June 12, 2019

Good to read! Thanks for your feedback and reasonable comments about our software. We will reach out to you directly to better understand your challenges and see if we can help simplify your activity using Gym Assistant. We appreciate your business. -Gym Assistant

Evaluation of the program

Jun 24, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly for our front desk staff and we love the features with the Photos of the membership.

Cons: There are many options that are included in the software that really have no use or function so our thoughts would be why have it. It seems like to do a function there maybe 2 or 3 different ways of figuring out to do it, rather than just having the one function to make it happen.

Overall: The staff at Gym Assistant have been awesome! The truth is we were second guessing ourselves because to implement the program was a complete nightmare at first, being told there were upgraded versions that were going to take place for over a year and telling us to wait so that was frustrating, but once we got past that it really has been a very good program for our organization and the staff that have helped us train and figure out the system have been absolutely amazing!!

Vendor Response

by BioLogic on June 25, 2019

Thanks for your honest feedback. We are glad over time and working with our Support Team your Organization has found comfort running Gym Assistant software. We appreciate your business. - Gym Assistant

We've been using Gym Assistant for several years. It is intuitive and comprehensive

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1 Comprehensive yet easy to use.

2 Technical Support is tremendous. I've worked with many software companies for many years, and I can honestly say working with Sarinah at Gym Assistant ranks at the top of those experiences.

3 The idea of including "remote access" capability into their "HELP" tab is brilliant. No need to download another third-party product and struggle to get it to work. It happens almost seamlessly and easily. I wish other software companies would do this!

4 The features and capabilities of Gym Assistant cover virtually every business scenario we've encountered. This is very well designed and engineered software

Overall: Makes day to day operations easy and keeps us well informed about our membership

It performs well, installed flawlessly and works everyone. it is also tightly integrated with other modules like Gate keeper as well as our Merchant Bank for credit cards

AMAZING PRODUCT

Jun 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product has been amazing to use for out start up business, We have not had any issues at all using the product and when needed; the customer support is top notch outstanding. They call you back within 30 minutes so you never have to worry about things not working properly or just general questions.

Cons: there is nothing here to report. Everything works GREAT!!!!

Overall: Benefits using gym assistant controls what members are coming in and out and how many members per day so we can get an average on when people most likely are working out each day. We also have insurance reimbursement programs that we offer our members and having gym assistant helps us achieve the number of check ins for each client utilizing this process. Thank you Gym Assistant

Vendor Response

by BioLogic on June 25, 2019

Thanks for your enthusiastic feedback for Gym Assistant software. We are glad you are a satisfied user for your business. - Gym Assistant

Love owning the program and having data on our PCs

Jun 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That the software and data is on our local PCs. The function of the software is great! The software helps us manage our business better than we ever have prior to purchasing Gym Assistant.

Cons: A little more automated member interactions, such as automatically emailing a birthday email or automatically emailing members who haven't used their membership in awhile.

When updating ACH info is the requirement to completely re-enter the entire banking info, versus correcting a bad account number or account type.

Overall: There has been a learning curve, but once we learned the system we are very pleased with our purchase.

Vendor Response

by BioLogic on June 19, 2019

We are glad to see your high satisfaction with Gym Assistant software. We also are taking note of your feedback with areas to improve for future releases. Thank you for your business. - Gym Assistant

Hudson Campbell Sports & Fitness Center

Jun 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very User Friendly

Cons: I wish there was a way to automatically send out emails to customers to let them know their membership dues are almost due or due.

Overall: The software we had prior to getting GA was something out of the Stone Ages. When we were searching for new software, we wanted to find something that was efficient, inexpensive, and user friendly. We demoed a few programs, but GA was the one that we selected. Since the first software download in 2014 our membership numbers have tripled.

We are also a municipal run gym and the software has helped us to keep accurate records of all of our transactions. Our internal audits and the audits by the State Board of Accounts have been accurate.

What a great product

Jun 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to use and easy to teach and learn.

Cons: Maybe could have bit more colors and flourishes but really not important in the long run

Overall: This made things so much easier for us and does exactly what we need. It may not have all of the bells and whistles but that just slows us down. Does exactly what we need it to do

Vendor Response

by BioLogic on June 19, 2019

Great to read your spot on assessment of Gym Assistant software, we agree! Thanks for your support, we appreciate your business. - Gym Assistant

Has everything you need!!

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is great. Between the manual and just common sense, I was able to start and maintain our gym membership. I can get reports on just about anything I have thought of or needed.

Cons: If I have to do a print out of gym visits or payments for someone, I always copy and put it on a Word Document to make it look better. So, if I could make changes to the report before printing, that would be great.

Vendor Response

by BioLogic on June 17, 2019

Great to receive your positive feedback, thank you. We look forward to continuing to serve your business needs. - Gym Assistant

worst customer service ever

Jul 25, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: stable, hardly breaks down.

Cons: If anything does go wrong, or if you need to make any changes or customize anything, you have to deal with their customer service. We wait on average 2-4 weeks to get any feedback from them.

Overall: Good and stable. Terrible customer service. Good luck if you need to get hold of their customer service department. I dont know why other users are rating their after sales support. Maybe because we are not based in Canada?

Recommendations to other buyers: no

Gym Assistant

Jun 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the price of the software is right and its easy to use

Cons: doesn't have the ability for multiple clubs to be on one system

Overall: great support nice and pleasant people to deal with

Vendor Response

by BioLogic on June 18, 2019

Thanks for your positive assessment of Gym Assistant software. We are glad you are pleased overall. And good news, we do have the ability to link multiple clubs, so our team will contact you to follow-up. -Gym Assistant

Gym Assitant in functional training facility

Jun 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and very reliable, haven't asked for much assistant with the software because it is very simple to use.

Cons: Honestly nothing, everything is great about it.

Overall: It helps us to manage all our needs at the gym, great tool to have!

Vendor Response

by BioLogic on June 13, 2019

Thanks for your valuable feedback. Glad to see that you find our software easy to use. We appreciate your business. - Gym Assistant

Excellent Gym Management Software

Sep 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of installation, use, and reports. We are a 24/7 Gym Facility so the software/hardware integration for electric door locks was a big plus and cost saver when comparing other systems.

Cons: We have had to double our allowable client membership, and the incremental fees are not graduated.

Overall: I investigated various gym management packages for over two years while waiting for the new gym construction to be completed. Most were like an old VCR with too many "never to use" features. Gym Assistant does everything we need to manage our facility without the clutter. If you can read, you can use it!

Recommendations to other buyers: Great value for the price. Don't get caught up in the bells whistles and buzzers which you won't use and get locked into maintenance for something you don't need.

User Friendly Software and Hardware

Mar 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Programming memberships and access control.

Cons: None

Overall: We have been using Gym Assistant for our clients for over five years now. Our clients love the benefit of running their Gym management and access control systems from Gym Assistant. Throw in the the fact they don't have to subscribe to a monthly payment for usage makes their products truly the best!!

Great Software

Jun 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All features are great, friendly user interface and seamless integration for billing if you choose one of the ones they have.

Cons: The test clients I deleted occupy physical space in the software.

Overall: Great

Vendor Response

by BioLogic on June 11, 2019

Thanks for your valuable feedback, we appreciate learning more about your experience with Gym Assistant. And good news, we've opened a Support ticket and our Support team will contact you soon to fix cleaning out your old test records - this is easy to fix. - Gym Assistant

Programm user and a director

Jun 25, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gym member's status, reports on due date and visit entries

Cons: effectiveness, it informs the user earlier on members due for payments

Overall: money collection and helps us to remind the clients of payment due earlier.

Vendor Response

by BioLogic on June 26, 2019

Thank you for your positive feedback about Gym Assistant Software. Glad your business finds good value in our membership management and billing functionality. We appreciate your business. -Gym Assistant

A product you can use that is easier than your workout!

Jun 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Installed so easily and was super easy to train the end users on. Great database and reports available.

Cons: When I do have an error it takes me a long time to figure out why I am getting it.

Overall: With having part timers coming in to work the desk and out full time director not always available it has been really great to have a software that was easy for people to learn. Love how we can have so many different groups, ex. students, senior citizens, military, etc. to easily print reports and keep track of sales.

Vendor Response

by BioLogic on June 19, 2019

Glad to see you are impressed with the design simplicity of Gym Assistant Software. We sincerely thank you for your business. - Gym Assistant

Fabulous Product!!!

Mar 14, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: This product meets most of my needs. It is very user friendly. One of my favorite things about the product is the many reports to run to keep you 100% intune with your business. With the many faces that enter my facility, I am kept abreast of all who enter, who participate, who pay and who need reminders. The picture feature and bar code scanner make me stand out amongst other gyms in my area. The information that I am able to keep for each member is pertinent and extremely useful for future monitoring. I am VERY pleased with your software.

Cons: Wish it could track class participation for multiple classes each visit. Wish it could accept different payment types for one bill.

Overall: I LOVE IT! ...and Jon is THE BEST!!!! I will tell all my friends who own gyms to check it out!

fast and easy

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it fits every need for our business

Cons: i like it all

Overall: the customer service is always fast and accurate. it is easy to get a hold of them and the order is always shipped fast and accurately.

Recommendations to other buyers: no

Simple. Amazing.

Feb 03, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Gym Assistant software is exactly what our gym needed. It is so simple to use. How simple? Our gym is in Mozambique and most of my trainers and front desk workers do not speak much English. Yet they are all pros on Gym Assistant because it is so wonderfully simple and easy to use. But just because it is simple, doesn't mean it isn't powerful. The reports are great, the financials are thorough, and we are able to track everything that is important to us as a business.

Cons: I haven't found anything negative so far. Each time I think I have found a problem, I find the solution.

Overall: I can't more highly recommend this product. The software is great and the company is wonderful to work with. You won't regret buying Gym Assistant.

Gym Assistant is a GREAT program to use for pools!

Oct 03, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: As a new director this year (2013) I purchased the Gym Assistant Program to track memberships and revenue at our pool and community center better. The the Gym Assistant program is a very very easy multi-use program. Our lifeguard staff quickly learned the check in system for the Gym Assistant program. Our management staff were able to perform their duties more effectively and efficiently with the Gym Assistant and ProShop Programs. Gym Assistant helped fill a hole in the guest fee transactions and we did see an increase of over 400 % in our guest fees(that 400% is correct). The program performed very well with seasonal memberships. One suggestion I do have if you run a computer outside is to install a cooling system on the computer so the computer operates at its optimal level so the GA program can perform at its optimal level..

Comprehensive User Friendly Gym Software!

Sep 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use Gym Assistant at RomGym 8 Minute Fitness in Honolulu, Hawaii and have found it to be very comprehensive in that it has every feature you can think of or would need. Each week we are finding different functions and features that the software enables us to do. It is also very user friendly enabling our newest employees to use it. It helps you keep track of your members' visits and payments. It also tracks your revenues and projections. Best of all, it makes sure that all of your member's payments are paid on time. You can also instantly view and print out any type of report that you may want to see for virtually any situation. The software is also very flexible letting you create just about any sort of membership plan for your members. We would highly recommend Gym Assistant to anyone operating a gym!

Great Product. Easy to Use and well worth the $$

Jun 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If we need support it is there and you don't have a long wait. They are always happy to help.

Overall: We use the program to charge our quarterly membership. Works excellent and is a great product. No monthly fees like a look of other have.

FZ review

Mar 25, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: I love the simplicity of this software! You can enter info and get new members going in a snap. Even more complex tasks are easily handled and perameters are simple to adjust. I haven't found a task I need to do or a function I could use that isn't already there. Oh and customer support is second to none! All setup and any subsequent issues have been handled quickly and efficiently without down time. Updates are automatic, and improvements are always being made. I appreciate that.

Cons: Any that were there have been handled.

Overall: It's an excellent product with unparalleled support.

Great product

Mar 23, 2012
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The software replaces an outdated and featureless product. The installation was easy and the simple to use interface was a boon in making the transition for employees quick and easy.

Cons: A comprehensive listing of products or product specifications for equipment that works with the software. I found out after the fact that my credit card reader does not work with the software and required an additional purchase.

Overall: I would highly recommend this to any business looking for an affordable, simple and robust software solution to help manage your club members.

Gym Assistant Review

Apr 18, 2012
3/5
Overall

5 / 5
Ease of Use

2 / 5
Customer Support

Pros: Easy to use; very basci but can go more complex; picture

Cons: alot of retyping info for multiple peopel on a=same account; when i needed help customer service became frustrated with me, adn wanted to just email me directions on how to "complete" what i needed to do,insturction made no sense. very frustrating

Overall: I love the program; I wish I couold get more trainign to utilize the full benefit of the program but when I call for service they are not friendly.

Vendor Response

by BioLogic on May 22, 2012

Thank you for loyalty to Gym Assistant since 2008. We value you as a customer and your feedback is greatly appreciated. We have taken steps and actions towards continuous improvement of the technical support services we provide. I am happy to have spoken with you personally over the phone to resolve some the current technical issues you were experiencing. As I mentioned, I am happy to come on site to your facility to help ensure you are getting the most out of Gym Assistant at your swim facility. Thank you again for being a valued customer and for your honest feedback.

Sincerely,

Jon Harlan, Founder & President
Bio-Logic, Inc.

Love Gym Assistant!

Mar 14, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: We absolutely love gym assistant. Glad to find software that we did not have a monthly fee. We had one employee who had never touched a computer and learned gym assistant in a few days.

Cons: We had a few small issues connecting the printer with the cash drawer but after a few phone calls we are squared away.

Overall: We highly recommend Gym Assistant to anyone!

Chautauqua Health & Fitness LLC

Sep 20, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are very pleased with Gym Assistant. We have found it very user friendly. Also the technical support is excellent, they are always friendly and able to help whatever situation we find ourselves in. We transferred from a different software company and was nervous about transferring our data. Gym Assistant was very helpful and made this process easy for us! We would highly recommend Gym Assistant!

Thanks for developing this great software!!

Mar 19, 2013
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Pros: We find Gym Assistant easy to use with reports that uncomplicate the monitoring of our payments, attendance and body measurements

Cons: A little trouble connecting to receipt printer

Overall: We recommend Gym Assistant for ease of monitoring participants is several ways.

Upgrade to Gym Assist 2.0

Sep 28, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The variety and quality of what the program offers.

Ease of use.

Cons: None that I can think of!

Overall: Would definitely recommend this for any fitness center for record keeping. So easy to use, straight forward and keeps any and all records you could possibly think of!

Transparent pricing by client size. Decent for a start-up gym.

Mar 31, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: Very easy to install and navigate. Option for bundling for software and hardware (10% discount) . Fast customer support.

Cons: The hardware is insanely prices and you could find the same quality if not better at a fraction of the price.

Review

Apr 10, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Loved it very user friendly and simple

Cons: No cons for me loved the ease uf this program

Overall: 100 out of 100 recommend it to anyone with a gym

Horrible for business

Dec 15, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Please save yourself the trouble and choose a different software. Basic reporting is not available in some key areas. Customer service is nonexistent. Been using the software for over a year and still having trouble getting to run smoothly. Very basic software for today's technology.