--- title: "Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gym Assistant the right Gym Management solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/42753/Gym-Assistant/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Gym Assistant 4.6 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Gym Assistant Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews RT Rachel T Assistant Director of Recreation MinistrySports, 11 - 50 employeesUsed the software for: 6-12 months. “I like how we can make our own notes for our members so that employees can let management know if there is something we need to be aware of.“ April 28, 2026 JL James L OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “There have been a few bugs with updates that were frustrating., but support was quick to respond and resolve the issues.“ May 5, 2026 JL James L OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “One of the biggest advantages is the pricing model. Once you purchase it, you’re not locked into ongoing monthly fees unless you choose to add upgraded features.“ May 5, 2026 BB Barbra B Owner and DirectorProfessional Training & Coaching, Self-employedUsed the software for: More than 2 years. “I can’t hide accounts that are no longer active.“ May 8, 2026 LB Lindsay B PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Would like added features that make using the software easier for the business and gym members“ April 28, 2026 LB Lindsay B PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Online portal is missing some usable“ April 28, 2026 CM Catherine M Personal trainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I will keep using it as long as I own the gym“ May 9, 2026 LB Lindsay B PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Features which make it difficult for my“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 206 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Personal trainer Used the software for: Less than 1 year ### "New owner review " May 13, 2026 4.0 I have had a fair experience with only a little time with it. I will keep using it as long as I own the gym Pros I liked that it allowed me to change things with options and having \[sensitive content hidden\] as customer support was very helpful Cons It needs to be more simplified. I found it took me hours to search before buying the customer support service Review Source R Reviewer Owner and Director Used the software for: 3-5 years ### "This system is for you!" May 12, 2026 5.0 Easy to use;Haven’t found an error in all my years of using it. Excellent customer service: They are ready to help within a short period of time. Always friendly and helpful. Highly recommended. Pros Ease of use. I can track all the important information just as easily as I can find it in detail or aggregate Cons I can’t hide accounts that are no longer active. This would minimize my time scrolling as I like to do Review Source R Reviewer Health and Fitness Director Used the software for: 3-5 years ### "Gate keeper issues" May 8, 2026 3.0 It is okay. It is the only system that we have had at the Harbor House. I have not used any other membership software. It does what we need it to do. Pros Ease of adding members and tracking their usage. I like the different reports that I can get. It is useful when I need to email the members. Cons Lately we have been having trouble with the gym assistant and the gatekeeper not sycing.When that happens, any new members or renewals added- their swipe cards do not work. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Gym Assistant is a great option for gym managment " May 6, 2026 5.0 Overall, it’s been a positive experience. There have been a few bugs with updates that were frustrating., but support was quick to respond and resolve the issues. In the end, everything worked out and I’m happy with the results. Pros We’ve had a great experience with Gym Assistant. The system is very easy to use day-to-day, which makes training staff simple and keeps front desk operations running smoothly. Their customer support is a 10/10. \[sensitive content hidden\] are quick to respond and always helpful when we need something. The automated billing works reliably and takes a lot off our plate, and the addition of mobile app access and online signups has been a huge upgrade for both us and our members. One of the biggest advantages is the pricing model. Once you purchase it, you’re not locked into ongoing monthly fees unless you choose to add upgraded features. Cons It doesn’t have quite as many features as we’d like for more specific use cases. The online signup flow could also be more polished, especially when it comes to offering membership options. Right now, if you want to offer something like a Basic Single Membership with different payment terms (month-to-month, 3-month, 6-month, annual), it will pop up as a different membership option in the same drop down menu. It would be much cleaner to have those options built into a separate dropdown so the signup page doesn’t feel as crowded or repetitive. Review Source R Reviewer Manager Used the software for: 3-5 years ### "United Fitness Center Manager" May 6, 2026 5.0 We highly value the Gym Assistant program and find it to be an excellent fit for a small to mid-sized fitness center. The system is user-friendly and offers robust functionality to support the wide range of services and programs we provide. Pros Value for the money! Easy of use! In addition, their customer and technical support teams are responsive and consistently able to assist us promptly whenever issues arise. Cons At this time, we do not have any significant concerns regarding limitations with Gym Assistant. The program is continually evolving, with regular updates and new features that keep pace with the changing needs of the fitness industry. Review Source R Reviewer President Used the software for: 3-5 years ### "Good product / service " April 29, 2026 4.0 Overall good. Would like added features that make using the software easier for the business and gym members Pros Affordable, easy to access support. Meets the needs for my business and tech support is helpful is resolving issues Cons Glitches and does not have all the features I would like. Online portal is missing some usable Features which make it difficult for my Members to navigate. Review Source R Reviewer Assistant Director of Recreation Ministry Used the software for: Less than 1 year ### "10/10 RECOMMEND!" April 29, 2026 5.0 Gym Assistant has been great to work with! Our customer service rep is very knowledgable, and helps us fix any minor confusion or mishaps we have come across. Pros Gym Assistant is so easy to use! I am able to teach my employees the system quickly and efficiently. I like how we can make our own notes for our members so that employees can let management know if there is something we need to be aware of. Cons The only thing I dislike about Gym Assistant is that you have to go into a separate page to see text messages from a member. Review Source R Reviewer Owner Used the software for: 3-5 years ### "500-800 member 24/7 access gym and 6.5 year customer" April 29, 2026 5.0 Absolutely love the system, it's that simple. The pay up front and get what you pay for, non subscription base is a great model in comparison to all the other products on the market. Pros I like the buy up front systems and hardware, compared to a constant monthly fee. I love the customer service and support we get, great people to work with. Cons There has been a couple of request for additional reporting attributes, as well as update Credit Card readers that haven't come to fruition. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Thank you for all of your support " November 25, 2025 5.0 Pros very efficient customer service, they go above and beyond to ensure all of our companies needs are met Cons nothing! very effective program and meets all of our gyms needs. thank you for all of the support!!! Review Source J Y. Owner Used the software for: 3-5 years ### "Great gym software" October 15, 2020 5.0 It's been great, I've been using it now for 5+ years and it's been great. Pros The most pronounced feature this software has is it's ease of use and flexibility. Cons Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way. Review Source R Reviewer Owner Used the software for: 3-5 years ### "5 stars for GA. " June 26, 2025 5.0 Good. The employees are helpful. I wish there was an assigned person to me so I didn’t have to teach em about my gym every time we chat to problem solve. Pros Now that I know the system, I do like it. I wish I had received better training on it. I don’t think I’m using it to its fullest. Cons I’d like it to offer me debt collections option. I want it to collect the past due memberships. I’d like a you tube channel to train me on using it to its fullest. I’d like someone one the EAST coast to be available to call. I can’t always wait on California time. I’d like a conference or convention to learn more tips n techniques about GA and the advantages of using it over other programs. Review Source R Reviewer Owner Used the software for: 3-5 years ### "We’ve used Gym Assistant for almost 20 years!!!!!!!!!!" June 24, 2025 5.0 It’s been great. We have used for almost 20 years, we would have changed at some point if we were not satisfied. Pros Ease of use. They continue to make the product better. Making changes as the fitness industry evolves. Cons We really don’t have anything we don’t like, however we would like to see Gym assistant be able to integrate with our Stripe billing. Review Source R Reviewer Owner Used the software for: 3-5 years ### "12 Years and loving it" June 19, 2025 5.0 Overall, my experience has been fantastic. We’ve have very few issues and any anytime there was it was very quickly handled. Pros The software works great and the support team is excellent. I’ve been using the software for 12 years and the consistent upgrades have been fantastic. Cons Automated text messages for membership renewals, and reminders would be great. I currently use outside third-party software for texting and emailing but having something integrated similar to EZ text and mail chimp be wonderful or being able to integrate the software Review Source R Reviewer fitness ficility Used the software for: 3-5 years ### "UFC review Bermuda" June 20, 2025 5.0 the help desk is always on time and efficient. which has allowed us to troubleshoot and stay up and running Pros client business forms and links easy to access and to share with them. updates have allowed the tabs to be best for all Cons not be able to have online payments internationally not being able to hook up a device on site just for clients Review Source R Reviewer Administrator Used the software for: 3-5 years ### "Gym Assistant has helped our small fitness center compete with larger fitness centers" June 16, 2025 5.0 We have been so happy with the Gym Assistant that we have never shopped around for another software product for our fitness center. Pros Technical support is great! Adding new customers is quick! We are a small fitness center with less than 250 active members. We can compete with other fitness centers because GA allows for 24/7 accessibility. Cons If it could be accessed remotely from my phone, I haven't found that feature yet. That is mainly because we are open 24 hours a day and sometimes members have not paid their monthly dues and can't get in until the next working day. Review Source R Reviewer Director of competition Used the software for: 3-5 years ### "Gym assistant for small boxing club" June 16, 2025 4.0 I had gym assistant for a dozen years. Then opened a bew gym where i tried 3 other platforms and came back to gym assistant. Simple and to the point Pros Simplicity. With a variety of employees, the simplicity makes it easy to traon new employees and minimize errors. Also like the flexibility of plans etc. And the low on going costs. Cons Remote access although available, tricky. Online access from a website would be nice as i travel a lot. Review Source R Reviewer Owner Used the software for: 3-5 years ### "We really like Gym Assistant " November 13, 2024 5.0 It’s been really great, honestly. My husband passed away and I’ve been running his gym since that time, May 27, 2023. I helped him once in a while behind the counter but I’ve learned a lot more about it over the last 18 months and I’ve really found it to be helpful. I know the rest of his team feels the same way. Thank you. Pros I like how we get so much information on each person, the number of visits the last time they checked in, how long they’ve been a member, we have the option of entering how much they paid the last time because we have a lot of discounts and it really helps us know what discount the person had. We can also see if they are a three month member or a month member or a six month member or a yearly member. It’s just been very helpful. Cons Well, I need to learn more about how to create reports. I love being able to see how many people came in during a day or a week or the past month or the past year, but I’d love to be able to print those out and have more understanding about how to use that feature. I also would love to know how to determine how many current clients we have. I can’t figure that out yet. Review Source R Reviewer Director Used the software for: 3-5 years ### "Great baseline product, could use a few more features. " August 23, 2023 4.0 Gym Assistant takes your feedback and makes the program better. Pros You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles. Cons Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage. Review Source R Reviewer Owner/Operator Used the software for: 3-5 years ### "Great value for the investment." November 1, 2021 5.0 Running a gym and being profitable means managing costs very carefully. I am so happy to have a product that is not subscription-based. When I purchased the gym the \[SENSITIVE CONTENT\] of the company help me get this product running in 2 hours and there was disruption of service during the transition. Pros The quality and stability of the software. I have used the product for over 10 years and software defects are non-existent. This critical since I have very minimal staffing how for a 7 day operational environment. Adaptability to meet your business model is very intuitive and easy to tailor. Cons I do have some challenges with punch plan memberships. Operationally there are some limitations that could be improved. There are some reporting challenges as well. Review Source R Reviewer Business Office Assistant Used the software for: Less than 1 year ### "Business Office Assistant" November 8, 2024 5.0 My overall experience is that I am happy with the program. Pros It is very user friendly. Easy to use. Being able to pick what you want on reports is a great feature to have, it makes my job a lot easier. The Gym Assistant is great as well, anything I needed help with I went to manual first and I was able to find what I needed with out contacting the company for help. Cons I took over membership for our fitness center in August so I haven't worked with the program for that long, so far I haven't found anything I don't like about it. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Why we use gym assistant " August 24, 2023 5.0 Great experience using gym assistant. Would highly recommend to someone else Pros Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down Cons Company is on California. East coast subscribers have to wait for them to open when they are needed Review Source R Reviewer Billing Manager Used the software for: 3-5 years ### "Personal Experience" August 29, 2023 4.0 Pros Easy access to their support team. They're readily available to look into any issue that may arise with the software. The system itself is very user friendly and can be as detailed or as simple as you want it to be. Cons Not a lot of instruction on features available. I feel like some things are learn as you go. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Opinions matter but constructive critisism is the nuts and bolts of a machine!" October 9, 2020 5.0 An organized filing system for our staff with all of our members, past and present is very helpful. It really helps our CPA and has even come in handy when applying for loans. I really wish we had someone locally that could spend some time with me so that I could get full benefit of the product as I feel I'm only utilizing a small fraction of its function. Pros I've never had any other software, so it's hard for me to compare to others. For all of the years that we've used the software, I'm still learning everyday. It's really helpful when someone walks you thru the process step by step. I'm a hands on type learner. Cons I would like video demonstrations of how to use the product better. I'm not computer literate, so reading a booklet is like starting a Greek language from scratch. As I said, I'm more of a hands on learner. I understand a fee should be involved for assistance and for technical difficulties the $350.00 annual fee is reasonable, but I feel some leeway should be given for loyal customers who have been with the company for years and have given many referrals for the product? A simple fix shouldn't warrant a $350.00 charge? IMO Review Source R Reviewer Owner Operator Used the software for: 3-5 years ### "Basic & easy to use. " September 6, 2023 4.0 Pros We like that it runs our access system & maintains our member database. It’s easy to use & doesn’t crash! Cons It doesn’t integrate with the billing platform I use, so I have to do a little extra work. I wish you could sort reports by first name as well as last name. Review Source R Reviewer Owner/ Operator Used the software for: 1-3 years ### "Gym Owner - My Experience" December 17, 2019 5.0 Overall my experience has been very good. Would recommend. If you need to get a hold of \[SENSITIVE CONTENT HIDDEN\] or \[SENSITIVE CONTENT HIDDEN\], they always get back to me within 24 hours for non major issues, and \[SENSITIVE CONTENT HIDDEN\] has a 24/7 emergency contact policy that he upholds very well. Pros The customer service is excellent. It is a small team, and most of the time the owner of the software does the troubleshooting himself. Very easy to use, not a big learning curve. Cons I wish it was not extra $$ to use POS. Every single penny is important to me as a small business owner, so I am always looking for value/quality. The only pain point I have experienced was related to the 24/7 access part of this software, specifically the installation of the maglock/ control unit. I wish there was some sort of system in place for brand new users/ businesses where we could call Gym Assistant partnered Access Control companies in our nearest major city to have professional installation and maintenance. I know it would be hard to have a partnered company in every major city, but it would have made my life 1000 times easier in the beginning, getting this whole thing installed and operating properly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.