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Gym Assistant

Reviews of Gym Assistant

4.6 (185)
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Gym Assistant Reviews

Showing 25 of 185 reviews
Overall
4.6
Ease of Use
4.6
Customer Service
4.6

About Gym Assistant

Membership Management Software for Gyms, Health Clubs, Boxing & MMA Academies, Personal Training, Fitness, Recreation & Swim Centers, plus Wellness. See at a glance, member's registration details, payment status, & attendance. Run a variety of membership & revenue reports. Member check-in & 24hr Access Control. Integrated POS software & equipment. Upgrade with MemberConnect digital Services for online Member Portal, SMS and member mobile app functionality. With Gym Assistant's intuitive user interface, you will register new members in minutes. No monthly fees required. You own it! Simple. Powerful. Affordable. Learn more about Gym Assistant

Pros

  • I love the ease of use with gym assistant. M someone who learns as they go and with gym assistant, it has been a great journey with [sensitive content hidden] and the teams help along the way.

  • I like that gym assistant is affordable. Their customer service is great and it’s an easy system to use that allows you to be hands off.

  • We are very pleased with Gym Assistant. We have found it to be a very supportive system that is accommodating and flexible with our ever evolving and growing programs.

  • I could allow my members to customize their payment plans, and most payment methods were accepted via the software. I also liked how competitive, yet affordable the pricing for the software was.

Cons

  • I don't like that when my computer resets or updates, often times the software doesn't reopen doorkeeper as its supposed to and my door system fails to open for customers who have keys.

  • Just shy of 1 year later, the 2 gyms were linked, and we have had nothing but problems. We have called and emailed with no reply back.

  • The only pain point I have experienced was related to the 24/7 access part of this software, specifically the installation of the maglock/ control unit.

  • I also have a lot of issues with the member picture. It's possible it's just my computer, but half the time I go to take the picture the software will crash.

Most Recent Video User Review for Gym Assistant

SEE ALL VIDEO REVIEWS
Video Review

Simple, cost effective, useful

5.0
Posted on November 1, 2021POSTED BY:

katie R.

gym ownerHealth, Wellness and Fitness
Reviewer Source

Showing Most Helpful

Showing 25 of 185 reviews

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Jim Y. avatar
Jim Y.
Wellness Professional
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 12, 2020

"Great gym software"

Overall: It's been great, I've been using it now for 5+ years and it's been great.

Pros: The most pronounced feature this software has is it's ease of use and flexibility.

Cons: Honestly, there really isn't any cons to this software. It has all of the functions you would need to operate and keep track of member profiles. Not to mention they are growing and adding things all the time. If I had to list on thing, it would be that there isn't an online member portal, but I'm told it's on its way.

Vendor Response

By BioLogic on October 15, 2020
Thanks for your positive feedback about Gym Assistant software. Yes, Gym Assistant is specifically designed to be easy use and efficiently operate your gym business. And Yes, our new Online Member Portal will be out for general release within only weeks from now. You are already on our notification list once the date is confirmed, stay tuned! We appreciate your business - thank you! - Gym Assistant
Tyler W.
Gym Owner
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 4, 2021

"Total Gym Software "

Overall: Overall we are thrilled with this software and what it does for our gym. It saves me so much time on billing and collections as well as helps me retain members. I have cut our losses due to non-payment to 1/4 of what it used to be by the integrated billing alone. Pro shop allows me to keep inventory and see sales of products daily. I can see our monthly signups and collections as well as revenue projections. Id recommend this software for anyone looking to open a gym or looking to get away from all the monthly fees some software charge to use and give yourself all the control.

Pros: I like that this software gives you everything in one package! The best features are as follows: Checkin/Door Monitoring system, Easy member signup, Billing Integration, Pro Shop and Dailey Sales, All the documents it allows you to print with ease, e-signature capability, the texting and email functions. This software saves me time in the billing process and allows me to easily reach more past due members and retain them. Also there are no monthly fees you buy the product and its yours.

Cons: Some of the Contracts we use are not easily transferred to the documents files used. This doesn't allow us to use some of the prefilled-out things that could help make us more paperless.

Switched From: eFit
Reasons for Switching to Gym Assistant: We were tired of all the charges we kept getting for using software. We felt we could do the same things and save a lot of money in the process.

Vendor Response

By BioLogic on November 9, 2021
Thanks for your terrific feedback about Gym Assistant. It is great to hear that our integrated Billing solution efficiently helps you capture more revenue and minimize losses. We appreciate your business for over a decade and beyond - thank you! - Gym Assistant
julie Y.
owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
2.0
Customer Service
1.0
Features
1.0
Value for Money
2.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
November 12, 2022

"My thoughts regarding Gym Assistant"

Overall: Overall, I find its something I dread when I need to call them. I have to wait to get an appointment. I'm only allowed a certain amount of time on the phone with them, so I feel very rushed. I've have spent countless hours and several appointments trying to get to my answers on questions.

Pros: I'm trying very hard to find what I like most. I inherited the system at time of purchase, it wouldn't have been my first choice. The tech staff is helpful when I get them on the phone.

Cons: I dislike that there is no help on the east coast. My gym is in NC, I have to wait until noon or after to try and get someone on the phone. I wasn't given a walk through of how to use the software, so I kind of wing it. When I do need help, it takes a couple days for someone to send me a link to book an appointment. I have to plan ahead for emergencies. For the amount of money I pay once a year for the tech support, I don't feel like its worth it. It would be nice to have lil how-to videos under the support tab, so I could fix the simple things by myself.

Alternatives Considered: ClubSystems Club Management Software
Reasons for Choosing Gym Assistant: I inherited the the system when I bought the gym. the gym was failing swiftly and no money was being made. Rather than switch and take the time to train them on something new, I went with what the employees knew and I had to learn the system.

Vendor Response

By BioLogic on November 16, 2022
Thanks for your feedback! Sorry our Team has not been able to satisfy you over the past year since you took ownership of this Gym Assistant software license. If you need to leave us, we understand. Keep in mind Gym Assistant software allows you to export your member data anytime, we do not charge fees to obtain your data file unlike many competitive software vendors. Our Support Team is also glad to offer easy instructions how to export the data anytime - no appointment is required either to do this. - Gym Assistant
James L.
Owner
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 29, 2019

" Gym Assistant Review"

Overall: My overall experience with Gym Assistant is positive. While I have no other gym software to compare it to, I've not felt the need to switch.

Pros: It's fairly easy to use. I can teach employees the basics in a small amount of time. The ProShop integration is great! Charging to their account instead of having to require payment immediately has definitely increased sales.

Cons: Unless I've missed instructions on how to do so, I have to process the payments daily. An option to automate it would be nice. I also have a lot of issues with the member picture. It's possible it's just my computer, but half the time I go to take the picture the software will crash. Instead of having the new member wait the 5 minutes it takes for it to boot back up, I just go without their picture.

Alternatives Considered: Mindbody
Reasons for Choosing Gym Assistant: I'm a small town, family owned/operated gym. Gym Assistant is a fraction of the cost and meets my needs well. Mindbody is a lot more expensive, and while it may have more features I do not believe that the extra features would validate the extra cost

Vendor Response

By BioLogic on August 30, 2019
Thanks for your valuable feedback. We appreciate your business and support. Our Technical Support team will reach out soon to offer assistance with your billing and images. -Gym Assistant
Garret B.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 16, 2020

"Fitness Focus - Long Time Gym Asst. User"

Overall: All the main features of the Gym Assistant satisfy all of our needs to operate day to day. Its very simplistic. Have recommended it to other studio owners.

Pros: -Not complicated to use, easy set up -Customer Service is prompt and friendly. 18 years as a customer, there has only been one instance where a problem could not be resolved. -COVID 19 adaptations were helpful

Cons: -Occasional glitches, nothing that affects the usability of the software -Easier reporting for upcoming expiring credit card info -Additional feature like visit-milestones would be helpful

Alternatives Considered: Mindbody
Reasons for Choosing Gym Assistant: Simplicity and Price. Mindbody seemed very gimmicky and over the top. Like going after a fly with a bazooka.

Vendor Response

By BioLogic on October 23, 2020
Thanks for your valuable feedback about Gym Assistant. We are glad you find our software easy to use. Our development Team has been busy this year with improvements related to COVID-19 including the available eSignatures and Occupancy Monitor plus Online New Member Sign-ups for general release in November 2020. We appreciate your business for nearly 2 decades - thank you! - Gym Assistant
jake N.
operations manager
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
November 17, 2022

"G.A. Review "

Overall: Great overall experience with Gym Assistant, its a great software and there is always great customer service when needed. It has all the features and buttons we need to operate our gym and keep our member base growing.

Pros: This software is easy to use, and it's easy to get new employees trained on. It has good features such as - notes, alerts, sms/txt messaging, reports, utilities, revenue projection, and much more.

Cons: in the new upgrade the "record a payment OR pay balance" option is unnecessary and if you select the pay balance option it is not shown under the "last paid amount" section. Would love to see some development in a gym assistant APP. was told that this was already in the works. our business would definitely take advantage of a user app where members could check their due date, membership status, and check in history

Alternatives Considered: ABC Ignite
Reasons for Choosing Gym Assistant: We liked that it was a software and the price was a factor
Reasons for Switching to Gym Assistant: Wanted an updated software for our growing member base
David B.
Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 11, 2022

"Simple Solid Membership Software"

Overall: After 16 years of using, I still love this program and the support staff. Switched to a different CRM for a short time and gladly returned with their introduction of online registration capability!

Pros: Ease of use. Not so many features that it complicates the use of the system. Great for small fitness centers who do not want to pay for extra features that we do not use. Continuous improvements to make navigation easier.

Cons: Reporting features are somewhat limited. Option for automating email communication (such as onboarding or low use) would be nice.

Switched From: Twin Oaks
Reasons for Switching to Gym Assistant: Simplicity, cost, inclusion of online sign up.

Vendor Response

By BioLogic on November 15, 2022
Thanks for your positive feedback about Gym Assistant. We are glad you find our software simple and easy to use. We appreciate your business over these past 15+ years. And thank you for coming back to us too! - Gym Assistant
Michael H.
owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 12, 2019

"Ease of Use and Functionality"

Pros: Gym Assistant is extremely easy to use with as basic a system for a small gym or the ability to be a fully functional check in and billing system

Cons: There is nothing that I don't like about the software. I definitely don't use a large percentage of its capability and hope to start using more as the need presents itself. It absolutely has the ability to be used in a large facility and I hope to one day grow and be that facility.

Alternatives Considered: Twin Oaks
Reasons for Choosing Gym Assistant: Ease of use and didn't need all the other "stuff" that Twin oaks made necessary to purchase. Also Twin Oaks was too expensive for the application I was going to need.

Vendor Response

By BioLogic on December 13, 2019
Thank you for your valuable feedback. We are glad our Gym Assistant software so easily serves your business needs. We look forward to continue to serve your growth and development. Thank you - Gym Assistant
Dan P.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 22, 2022

"24/7 Health Club"

Overall: Product is great and the Customer service is top notch which is just as important when dealing with any issues

Pros: Honestly the best part of the software is its ease of use and the ability to train in new employees on it in one shift.

Cons: Don't have any dislikes (been using for 10+years)

Alternatives Considered: Mindbody
Reasons for Choosing Gym Assistant: Because it was what I was looking for and the person I worked with made the decision easy for me

Vendor Response

By BioLogic on November 23, 2022
Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use plus train new employees and backed by "top notch" technical Support. We appreciate your business for the past decade and beyond! - Gym Assistant
Keith Y.
Partner
Insurance, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 20, 2019

"Gym owner"

Overall: Been Great, hardly any issues at all. Ordering more tags was simple when I ran out. The option to customize them really just gives a step up.

Pros: Simple program that runs the access to the gym for my members and keeps track of everything from payments to personal info

Cons: Initially finding reports was a little tricky but once you find them its pretty simple

Alternatives Considered: Easy Gym Software and GLOBAL GYM SOFTWARE
Reasons for Choosing Gym Assistant: Got to avoid the monthly fees. The software is very user friendly. It checked all the boxes I was looking for.

Vendor Response

By BioLogic on December 23, 2019
Thank you for your generous feedback. We are glad to read that our software helps you manage your fitness business well. We look forward to continue to support you. -Gym Assistant
Kim D.
Fitness Instructor
Health, Wellness and Fitness, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 27, 2021

"Small wellness center--time for updates"

Overall: Overall, we like the program. A few updates to correct the cons I listed would be great.

Pros: The software is user friendly and easy to teach to most people. I like that each screen prompts you what to do on the following screen. I like that it is easy to customize, and easy to find members by first name, last name or member number.

Cons: I do not like having to enter a password for everything done. I do not like that you can not split member payments--for example, members pays 20 in cash and 30 in credit card. I have yet to find an option to split the payment into two methods. I do not like that when you update the primary account the changes do not carry over to all dependents in that account. It would be nice to have integrated ACH and CC payment to be easier to set up. We are not able to use that function of the software.

Reasons for Choosing Gym Assistant: The ability to purchase the software and not pay a monthly fee and how user friendly it looked to be.
Reasons for Switching to Gym Assistant: The previous software was not longer supported by our system.

Vendor Response

By BioLogic on October 28, 2021
Thanks for your overall positive feedback about Gym Assistant. We are glad you find our software easy to use. Our Support Team may have a few answers to help you operate our software, and will reach out to provide information - thank you for your business! - Gym Assistant
Heather S.
Owner, Operator
Health, Wellness and Fitness, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 6, 2023

"Review after one full year of use"

Overall: Overall, I am very satisfied with Gym Assistant and it's features.

Pros: Gym Assistant was very easy to setup and learn. We primarily use it for membership management and payment processing at our fitness center. The Gym Assistant help center was very helpful in getting setup and always available to help with any questions. Overall, we are very happy with this product.

Cons: It would be very helpful if you could process more than one transaction at a time, instead of billing a member's card twice. For example, if a member wanted to purchase a class punch card and merchandise, it would be helpful to run it as one transaction.

Reasons for Choosing Gym Assistant: Gym Assistant was most cost effective and the team was very responsive to all of my questions.

Vendor Response

By BioLogic on September 7, 2023
Thanks for your positive feedback about Gym Assistant. We are glad that you found our software "very easy to setup and learn" and backed by a "very responsive" Support Team. We appreciate your business over the past year and beyond! - Gym Assistant
Keisha B.
Co-owner/account manager
Sports, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 24, 2023

"Easy to use!"

Overall: I have been very happy with the price and options that gym assistant offers and with their customer service.

Pros: I like that gym assistant is affordable! Their customer service is great and it’s an easy system to use that allows you to be hands off. As a small gym owner we can’t afford systems that huge corporate gyms use and we aren’t staffed all the time so having hands-off options is so important!

Cons: It’s a bit outdated in some ways. Some of the features that are the most important to running our gym don’t work super well all of the time.

Vendor Response

By BioLogic on August 25, 2023
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "great" customer support". We appreciate your business for many years and beyond! - Gym Assistant
Gerry O.
Centre Manager
Sports, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 6, 2023

"Gym Assistant "

Overall: Great experience from a great and well supported software CRM

Pros: This is a great CRM package at an affordable cost, full of really relevant features. We have been used the software since around 2008 and the regular updates and new features show the the Gym Assistant team really focus on their Customers and their changing needs.

Cons: Would love to be able to customise for a European market terms such as delinquent , terminated etc to more appropriate words used in Ireland.

Vendor Response

By BioLogic on September 7, 2023
Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "great", "affordable", and "well supported". We appreciate your business for well over a decade and beyond! - Gym Assistant
Phillip K.
President
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 11, 2019

"Gym Assistant is a Must"

Overall: I have nothing but good things to say about the software and the company that makes it.

Pros: Ease of use and old school customer service.

Cons: Nothing to say negative about the software. It works for my businesses perfectly.

Alternatives Considered: Mindbody
Reasons for Choosing Gym Assistant: Yes

Vendor Response

By BioLogic on December 13, 2019
Thank you for the generous feedback. We are certainly glad our Gym Assistant software is able to serve all your outlets so well. We sincerely appreciate your business and continuing to serve your operations. Thank you - Gym Assistant
Kaitlin V.
Billing Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 28, 2023

"Personal Experience"

Pros: Easy access to their support team. They're readily available to look into any issue that may arise with the software. The system itself is very user friendly and can be as detailed or as simple as you want it to be.

Cons: Not a lot of instruction on features available. I feel like some things are learn as you go.

Reasons for Switching to Gym Assistant: Cost, Lack of Support when things went wrong, outdated software, etc.

Vendor Response

By BioLogic on August 29, 2023
Thanks for your positive feedback about Gym Assistant. We are glad you find our software "user friendly" and backed by "easy access" to our Support Team. We appreciate your business over the past few years and beyond! - Gym Assistant
James X.
Owner
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 23, 2023

"Why we use gym assistant "

Overall: Great experience using gym assistant. Would highly recommend to someone else

Pros: Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down

Cons: Company is on California. East coast subscribers have to wait for them to open when they are needed

Vendor Response

By BioLogic on August 24, 2023
Thanks for your positive feedback about Gym Assistant Software. We are glad you are a fan for our integrated payment processing and standalone access control solutions. We appreciate your business over the past many years and beyond! - Gym Assistant
Paul M.
owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 22, 2020

"Long time user"

Overall: The gym assistant software is great. We have used it from the beginning and it has only gotten better. I like the fact that I can use the same software for many years without having to purchase an upgrade every year and there is no monthly subscription fee required. We it for access and membership tracking and we use pro-shop working in conjunction with it for our till.

Pros: good price, ease of use, good customer support, covers everything that we need. Paul

Cons: The only thing that I could ask is that they split the credit card payment button into credit and debit. Right now any payment options are only cheque, cash, credit card.

Vendor Response

By BioLogic on October 23, 2020
Thanks for your positive feedback about Gym Assistant software. Your constructive request regarding the payment button is noted and will be passed to our technical team. We appreciate your business for a decade and a half! Thank you - Gym Assistant
Stephanie M.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 21, 2019

"Great Software!"

Overall: My overall experience has been good. I feel that the software is a good value, I like that it's a one-time purchase of the software and isn't something that I have to pay for monthly forever. Customer support has always been very helpful, very friendly, and very quick to respond.

Pros: Gym Assistant and Pro Shop are very user friendly and have all of the features that I need.

Cons: I have had some issues with the GateKeeper software not responding and freezing up. My understanding is that my problem is a bit of an anomaly and we've found a way to work around it, but it's still kind of annoying.

Vendor Response

By BioLogic on August 22, 2019
Thank you for the detailed feedback. Glad to hear you value our software and service. We will have our Technical Support Team reach out to you about improving your GateKeeper performance, hopefully there is more we can do. We appreciate your business and support. - Gym Assistant
Shawn Z.
Owner
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 14, 2022

"Gym Management software"

Pros: Easy to use. Gym Assistant has everything you need to run a gym and fitness business. They thought of mostly everything with this product. Processing payments, sending invoices and overall ease to manage every single member with different memberships is what I like most with this product.

Cons: I'd like to see gym assist have option of adding service charges for credit card transations. They have sales tax option for all sales, however not for just CC transactions.

Vendor Response

By BioLogic on November 16, 2022
Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software easy to use and good for managing your overall operations. We appreciate your business the past couple years and beyond - thank you! - Gym Assistant
Evie T.
Owner
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 12, 2020

"Gym assist"

Overall: I am very happy with the system and glad I made the decision to use it!

Pros: It just makes our whole set up work smoother from the pro shop to the door control system.

Cons: There are some things I would change about the pro shop. I don't like that when my computer resets or updates, often times the software doesn't reopen doorkeeper as its supposed to and my door system fails to open for customers who have keys.

Reasons for Choosing Gym Assistant: I had a good friend using it for his gyms and recommended it!

Vendor Response

By BioLogic on October 15, 2020
Thank you for your positive feedback about Gym Assistant software. Our Sales Team will reach out to you for upgrade options to solve your Access Control issues with the computer turning off due to updates. We appreciate your business - Thank you - Gym Assistant
Cody S.
Owner Operator
Health, Wellness and Fitness, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 16, 2022

"Efficient and affordable Gym Software"

Overall: Overall I am very satisfied with Gym Assistant and it has played a critical role in the success of my business.

Pros: I like the simplicity of this software most. It is very straightforward and easy to find important data. The software tracks my most important factors such as revenue, membership renewals, and member records.

Cons: I feel that the connectivity with other apps or software may be limited, but the capabilities are sufficient for my business's current needs.

Vendor Response

By BioLogic on November 18, 2022
Thanks for your positive feedback about Gym Assistant. We are glad that you are "very satisfied" with our simple and easy to use software. We appreciate your business over these several years and beyond! - Gym Assistant
Deborah C.
Co-CEO
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 11, 2022

"Why I Love Gym Assistant"

Overall: We opened Path to Peace Wellness Center in 2014, and began using Gym Assistant at that time. I don't know how we would have managed without it! We have to pull reports for grants and other reports and this system is great to get what we need. I highly recommend Gym Assistant!

Pros: The ease of use. It is very user friendly. Our organization has to do reports for yearly audits, we can easily pull the reports we need.

Cons: Integration was somewhat difficult, but the tech support was great.

Vendor Response

By BioLogic on November 15, 2022
Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software easy to use backed by "great" tech support. We appreciate your business over these past many years and beyond - thank you! - Gym Assistant
Diane W.
Managing Director
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 2, 2020

"Long time user."

Overall: We transfer all the financial information to Quickbooks once its entered in Gym Assistance.

Pros: It's cost effective for a small business and easy to use but very basic.

Cons: Not enough features when adjusting for partially used plans. End date of plans and dates the plan ceases to record fees ect needs to be easier to operate. Needs online approach so it can be used by others at the same time not in the same location. Reports don't seem accurate.

Vendor Response

By BioLogic on October 5, 2020
Thank you for your overall feedback about Gym Assistant software. Our Team will follow-up with information how to use Gym Assistant from a remote location and we would like to help identify/resolve any reporting issues. We appreciate your business - Gym Assistant
Deborah C.
Director
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 30, 2023

"Gym Assistant "

Pros: We have used Gym Assistant for 9 years. It has made life so much easier to have this product! It keeps us organized and makes reporting so much easier.

Cons: I have never had any issues with Gym Assistant.

Vendor Response

By BioLogic on August 31, 2023
Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and helpful to organize your healthcare services operations. We appreciate your business for nearly a decade and beyond! - Gym Assistant

Video User Reviews for Gym Assistant

Listen to customers review their experience with Gym Assistant.
Simple, cost effective, useful
By katie R.November 1, 2021