# Page 2 | Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Gym Assistant the right Gym Management solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42753/Gym-Assistant/reviews --- Gym Assistant 4.6 (201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 2 - Reviews of Gym Assistant ## Showing most helpful reviews Showing 26-50 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jJ jonny J. owner Health, Wellness and Fitness Used the software for: 2+ years ### "BIO-LOGIC GYM ASSISTANT REVIEW" January 13, 2025 5.0 Hands down the BEST CUSTOMER SERVICE OF ALL TIME Pros I've had nothing but great success with Gym Assistant. We have been in business for 16 years and have used Gym Assistant the whole time. The \[sensitive content hidden\] of the company is a straight shooter with nothing but top notch customer service personnel. The integration they have with the door controller system as well as the ease of use with online sign-ups has allowed me more freedom as well as savings every month because of my minimum staff requirements. A huge thank you to Bio-Logic Gym Assistant for all their great help and expertise! A huge part of our mutual success is the personal attention I get from them. I've never had such great customer service from any other company. That is saying something! Cons nothing is ever perfect with computers... Review Source Response from BioLogic January 25, 2025 Thanks for your very positive feedback about Gym Assistant. We are flattered that you find we offer "the BEST CUSTOMER SERVICE OF ALL TIME". We appreciate your business for 16 years and beyond! - Gym Assistant SJ Samantha J. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Reviewing the customer service" June 13, 2025 4.0 Good, best IT help. The customer service has been amazing. Always deal with same gal and she is very helpful! Pros Ease of use. I have used this product for over 15 years. Easy to use and train on. Have taught many front desk people on this platform with ease. Cons Limited merchant service choices. For gun software there is a very limited amount of merchant choices and they are very expensive. Review Source Response from BioLogic June 17, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that you find "The customer service has been amazing." Our Team will send you details about integrated Billing including Payment Gateway options. We appreciate your business for well over a decade and beyond! - Gym Assistant LT Laleh T. Nutritional Healing Doctor Health, Wellness and Fitness Used the software for: 2+ years ### "Very great system for any gym owner " June 27, 2025 5.0 Very good. I am satisfied. I sold the gym and working remotely so the reason I am no longer using it is because I do not have a gym. Pros Very convenient and easy to use. The set up was easy and even when I needed to change computers, it was very easy transition. Cons Having to pay extra for occasional phone support. I think you should offer some level of phone support for the product at least a few times a year without charging. Review Source Response from BioLogic July 1, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "easy of use" and a "Very great system for any gym owner." We appreciated your business for many years, thank you! - Gym Assistant EB Eric B. Director of competition Health, Wellness and Fitness Used the software for: 2+ years ### "Gym assistant for small boxing club" June 13, 2025 4.0 I had gym assistant for a dozen years. Then opened a bew gym where i tried 3 other platforms and came back to gym assistant. Simple and to the point Pros Simplicity. With a variety of employees, the simplicity makes it easy to traon new employees and minimize errors. Also like the flexibility of plans etc. And the low on going costs. Cons Remote access although available, tricky. Online access from a website would be nice as i travel a lot. Review Source Response from BioLogic June 17, 2025 Thanks for your positive feedback about Gym Assistant. We are very glad that you appreciate the "Simplicity" of Gym Assistant Software. We appreciate your business the past many years and beyond! - Gym Assistant LT Lauren T. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Thank you for all of your support " June 14, 2025 5.0 Pros very efficient customer service, they go above and beyond to ensure all of our companies needs are met Cons nothing! very effective program and meets all of our gyms needs. thank you for all of the support!!! Review Source Response from BioLogic November 25, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that our Support Team is delivering "very efficient customer service" for your account. We appreciate your business the past year and beyond! - Gym Assistant KK Kristin K. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great software, great customer service" June 13, 2025 5.0 Overall, we have really enjoyed Gym Assistant. It has helped us tremendously in starting our business. Pros The simplicity of the program. I can easily find reports and information on members quickly and efficiently. Also- the customer service when we do have a problem/question is ALWAYS top notch. Cons It doesn’t allow you to add “due dates” to day pass membership options, allowing these members to have access to our facility after their membership has expired. Also: does not automatically send renewal messages to members. Review Source Response from BioLogic June 17, 2025 Thanks for your positive feedback about Gym Assistant. We are glad that you find Gym Assistant Tech Support "is ALWAYS top notch." We appreciate your new business and beyond! - Gym Assistant PC Peter C. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Capo Boxing Gym Assistant Review" November 7, 2024 5.0 Excellent software, excellent support team, and excellent design team that is continually making improvements. Pros Affordable!!!! Provides what I need without the overkill of a bunch of bells and whistles that I will not use. Simple to use, provides all the services I need and expect from a gym Managment software. Cons That it's not an online line software that I can log into from any computer Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[GymFlow](https://www.capterra.com/p/212091/GymFlow/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gym Assistant Software fit our gym over others, but affordability was the main reason. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To expensive & didn't use most of the features. It was to much hands on as well. Review Source Response from BioLogic November 8, 2024 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "Affordable!!!!", "Simple to use" and backed by an "excellent support team". We appreciate your business for these many years and beyond! - Gym Assistant NC Nicole C. Business Office Assistant Higher Education Used the software for: Less than 6 months ### "Business Office Assistant" November 7, 2024 5.0 My overall experience is that I am happy with the program. Pros It is very user friendly. Easy to use. Being able to pick what you want on reports is a great feature to have, it makes my job a lot easier. The Gym Assistant is great as well, anything I needed help with I went to manual first and I was able to find what I needed with out contacting the company for help. Cons I took over membership for our fitness center in August so I haven't worked with the program for that long, so far I haven't found anything I don't like about it. Review Source Response from BioLogic November 8, 2024 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "very user friendly" helping make your "job a lot easier". We appreciate your business for over a decade now and beyond! - Gym Assistant BE Bridget E. Gym Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great It Department" November 8, 2024 4.0 Gym Assistance has been a great addition to our new facility and look forward to Gym Assistance growing and evolving with our business. Pros The Gym Assistant Tech support is amazing! We had problems with our computer system running Gym Assistant and with the help from their IT department we are able to now run Gym Assistant with no problems! Thank You! Cons Gym Assistance incompatibility with some computer programs. Alternatives considered [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Gym Assistant We are a small gym and the cost of the product monthly was not conducive to our budget Review Source Response from BioLogic November 11, 2024 Thanks for your positive feedback about Gym Assistant. We are glad that you find "Gym Assistant Tech Support is amazing!" We appreciate your new business and beyond! - Gym Assistant BW Brik W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Gym assist review" November 13, 2024 3.0 Overall experiences OK I can work with you. Pros I like the fact that I can make as many plans as I like. Cons I don’t like the fact that the program freezes crashes very often. Alternatives considered [Albato](https://www.capterra.com/p/228273/Albato/) Reason for choosing Gym Assistant Affordable, easy, offline gym management tool. Review Source Response from BioLogic November 13, 2024 Thank you for providing your important feedback about Gym Assistant Software. We will have our technical Support Team reach out to you directly to remedy the “freezes crashes” technical issues that you report experiencing, that is not to be expected with our software. We appreciate your business for this past year and beyond! - Gym Assistant JY John Y. Treasurer Recreational Facilities and Services Used the software for: 2+ years ### "Gym assistant is great" November 14, 2024 5.0 Gym Assistant has allowed us to take control over what had previously een a cumbersome and difficult membership tracking system. Pros Gym Assistant is easy to train people on and quickly picked up by most users. Cons There is little to complain about with the gym assistant program. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Gym Assistant The ability to buy the program rather than pay a monthly subscription fee was a major plus for Gym Assistant. Review Source Response from BioLogic November 19, 2024 Thanks for your positive feedback about Gym Assistant. We are glad that you found our software “easy to train” staff for your recreational facility. We appreciate your business over the many years and beyond! - Gym Assistant CC Chris C. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "Easy and painless. " November 20, 2024 5.0 So far so good. As you spend more time using and exploring the software it becomes easier to use and discover all the different things you can do with it. Pros The software is easy to use and requires minor knowledge on how to use a computer. For the most part it’s easy to figure out on your own. Cons Once a member is deleted you can’t reuse that member number. Review Source Response from BioLogic November 25, 2024 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "easy to use.” We appreciate your business this year and beyond! - Gym Assistant MS Mandy S. Fitness Center Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Max Fitness Review" August 25, 2023 5.0 Overall, we are pleased for all the reasons previously stated. Pros Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members. Cons The time zone difference when needing assistance is probably the least convenient thing. Review Source Response from BioLogic August 28, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy" to use and our Member Portal "convenient" for you and your members. We appreciate your business these past few years and beyond! - Gym Assistant JS Jared S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "One of the only options out there" August 22, 2023 3.0 Good system overall for what it does. Poor customer service. Pros Able to allow 24 hour access to our gym through the card software. Its easy to use most of the time, but there are some glitches. Easy process and new member entry. We like the SMS feature that sends text to notify of denied access or membership due. Cons Its expensive. The customer service is non-exsistant once you pass your initial trial unless you pay them an unreasonable customer service fee. They won't even respond back to you on small questions unless you pay them first. Every little option cost extra. In a small gym like ours this gets to be very expensive and digs into our overhead. Their system is very off and on again and sometimes freezes up and won't let people in, usually on weekends when the office staff isn't there. We would switch, but honestly there isn't another option for 24hr access systems. Review Source Response from BioLogic August 23, 2023 Thanks for your feedback about Gym Assistant. Good News! You have an active Support subscription that is valid through 01/02/2024. So you are currently eligible for Support services at no additional cost. We will have our Technical Support Team reach out to offer assistance with your door Access Control system. We appreciate your business for over a decade and beyond! - Gym Assistant CP Cie P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Total Fitness For Her " August 24, 2023 5.0 Pros Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad. Cons Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin Review Source Response from BioLogic August 25, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "super easy" to use for Billing and activity tracking. We appreciate your business for the past few years and beyond! - Gym Assistant RD Raymond D. Owner/Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Great value for the investment." October 29, 2021 5.0 Running a gym and being profitable means managing costs very carefully. I am so happy to have a product that is not subscription-based. When I purchased the gym the \[SENSITIVE CONTENT\] of the company help me get this product running in 2 hours and there was disruption of service during the transition. Pros The quality and stability of the software. I have used the product for over 10 years and software defects are non-existent. This critical since I have very minimal staffing how for a 7 day operational environment. Adaptability to meet your business model is very intuitive and easy to tailor. Cons I do have some challenges with punch plan memberships. Operationally there are some limitations that could be improved. There are some reporting challenges as well. Review Source Response from BioLogic November 1, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our software reliable and easy to use. We appreciate your business for over a decade - thank you! - Gym Assistant TW Tyler W. Gym Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Total Gym Software " November 4, 2021 5.0 Overall we are thrilled with this software and what it does for our gym. It saves me so much time on billing and collections as well as helps me retain members. I have cut our losses due to non-payment to 1/4 of what it used to be by the integrated billing alone. Pro shop allows me to keep inventory and see sales of products daily. I can see our monthly signups and collections as well as revenue projections. Id recommend this software for anyone looking to open a gym or looking to get away from all the monthly fees some software charge to use and give yourself all the control. Pros I like that this software gives you everything in one package! The best features are as follows: Checkin/Door Monitoring system, Easy member signup, Billing Integration, Pro Shop and Dailey Sales, All the documents it allows you to print with ease, e-signature capability, the texting and email functions. This software saves me time in the billing process and allows me to easily reach more past due members and retain them. Also there are no monthly fees you buy the product and its yours. Cons Some of the Contracts we use are not easily transferred to the documents files used. This doesn't allow us to use some of the prefilled-out things that could help make us more paperless. Switched from [eFit](https://www.capterra.com/p/10010647/eFit-Financial/) We were tired of all the charges we kept getting for using software. We felt we could do the same things and save a lot of money in the process. Review Source Response from BioLogic November 9, 2021 Thanks for your terrific feedback about Gym Assistant. It is great to hear that our integrated Billing solution efficiently helps you capture more revenue and minimize losses. We appreciate your business for over a decade and beyond - thank you! - Gym Assistant JM Jason M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant software is easy to use with integrated access control and POS!" December 2, 2022 5.0 Loved this software from the start and have continued to value it and the great customer support with each new year. It makes managing a gym with a vast array of retail and 24/7 access needs a snap. The access control works great and the integrated "Door Watcher" program has cut our surveillance hours in half. This is a great product and even greater people associated with it!!! Pros I loved the simplify of the software from the beginning. We needed something with access control and POS and this offered it all without needed a lengthy training course to use it. The ability to customize membership settings to match our unique plans was essential. Cons I believe we came into this company quite early and thus have been able to walk through some of the growing pains associated with growth and added features over the last 12 years. The reports had some glitches early on that had me concerned, but have been cleaned up nicely. Reason for choosing Gym Assistant We needed software for member management, POS, and access control. Many of the companies offered two of the three and/or wanted a substantial substantial payment up front with a monthly fee for use. The affordability of the software at the time played a major factor as we has just taken over a struggling business, so money was very tight to say the least. The simplicity of the software also played a major role as it gave us the ability to customize it to meet our needs without needing a lot of help to do so. Review Source Response from BioLogic December 7, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "great customer support". We appreciate your business for well over a decade and beyond! - Gym Assistant KB Keisha B. Co-owner/account manager Sports Used the software for: 2+ years ### "Easy to use!" August 24, 2023 4.0 I have been very happy with the price and options that gym assistant offers and with their customer service. Pros I like that gym assistant is affordable! Their customer service is great and it’s an easy system to use that allows you to be hands off. As a small gym owner we can’t afford systems that huge corporate gyms use and we aren’t staffed all the time so having hands-off options is so important! Cons It’s a bit outdated in some ways. Some of the features that are the most important to running our gym don’t work super well all of the time. Review Source Response from BioLogic August 25, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "great" customer support". We appreciate your business for many years and beyond! - Gym Assistant JX James X. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Why we use gym assistant " August 23, 2023 5.0 Great experience using gym assistant. Would highly recommend to someone else Pros Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down Cons Company is on California. East coast subscribers have to wait for them to open when they are needed Review Source Response from BioLogic August 24, 2023 Thanks for your positive feedback about Gym Assistant Software. We are glad you are a fan for our integrated payment processing and standalone access control solutions. We appreciate your business over the past many years and beyond! - Gym Assistant TK Tara K. Receptionist Retail Used the software for: 2+ years ### "Review asked for" August 28, 2023 3.0 Overall it is an easy way to keep all members, members information and payments stored., Pros It keeps members and payments up to date. Stores all information and alerts when attention is needed. Cons The constant updates that seem to have a lot of bugs. My thinking is because they are so often they are not being thoroughly checked before sent out and we have to update immediately which can be a bother when in the middle of something. Review Source Response from BioLogic August 29, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "easy" for membership management. We appreciate your business over several years and beyond! - Gym Assistant KV Kaitlin V. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Personal Experience" August 28, 2023 4.0 Pros Easy access to their support team. They're readily available to look into any issue that may arise with the software. The system itself is very user friendly and can be as detailed or as simple as you want it to be. Cons Not a lot of instruction on features available. I feel like some things are learn as you go. Review Source Response from BioLogic August 29, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "user friendly" and backed by "easy access" to our Support Team. We appreciate your business over the past few years and beyond! - Gym Assistant SM Stephen M. Owner Manager Recreational Facilities and Services Used the software for: 2+ years ### "A great product for Fitness Centres" August 22, 2023 5.0 We have used Gym Assistant for over 15 years now and it is integral to the operation of our Fitness Centre and has been essential in growing and tracking the membership base Pros Gym Assistant is very easy to use and the product support for us, based in Australia, is excellent. It is a relatively intuitive programme to use and new staff have very few problems working with it. I appreciate the inexpensive upgrade capabilities as our membership grows. Cons We would like more functionality for marketing purposes when emailing clients. Reason for choosing Gym Assistant Certainly price and ease of use. Being able to purchase the product outright with a relatively inexpensive annual support fee was also critical. Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and backed by "excellent product support". We appreciate your business for well over a decade and beyond! -Gym Assistant jN jake N. operations manager Health, Wellness and Fitness Used the software for: 2+ years ### "G.A. Review " November 17, 2022 5.0 Great overall experience with Gym Assistant, its a great software and there is always great customer service when needed. It has all the features and buttons we need to operate our gym and keep our member base growing. Pros This software is easy to use, and it's easy to get new employees trained on. It has good features such as - notes, alerts, sms/txt messaging, reports, utilities, revenue projection, and much more. Cons in the new upgrade the "record a payment OR pay balance" option is unnecessary and if you select the pay balance option it is not shown under the "last paid amount" section. Would love to see some development in a gym assistant APP. was told that this was already in the works. our business would definitely take advantage of a user app where members could check their due date, membership status, and check in history Alternatives considered [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Reason for choosing Gym Assistant We liked that it was a software and the price was a factor Review Source HS Heather S. Owner, Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Review after one full year of use" September 6, 2023 5.0 Overall, I am very satisfied with Gym Assistant and it's features. Pros Gym Assistant was very easy to setup and learn. We primarily use it for membership management and payment processing at our fitness center. The Gym Assistant help center was very helpful in getting setup and always available to help with any questions. Overall, we are very happy with this product. Cons It would be very helpful if you could process more than one transaction at a time, instead of billing a member's card twice. For example, if a member wanted to purchase a class punch card and merchandise, it would be helpful to run it as one transaction. Reason for choosing Gym Assistant Gym Assistant was most cost effective and the team was very responsive to all of my questions. Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you found our software "very easy to setup and learn" and backed by a "very responsive" Support Team. We appreciate your business over the past year and beyond! - Gym Assistant Talk to a Capterra advisor for free and get results within 15 minutes.