# Page 3 | Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Gym Assistant the right Gym Management solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42753/Gym-Assistant/reviews --- Gym Assistant 4.6 (201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 3 - Reviews of Gym Assistant ## Showing most helpful reviews Showing 51-75 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Joe L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Opinions matter but constructive critisism is the nuts and bolts of a machine!" October 7, 2020 5.0 An organized filing system for our staff with all of our members, past and present is very helpful. It really helps our CPA and has even come in handy when applying for loans. I really wish we had someone locally that could spend some time with me so that I could get full benefit of the product as I feel I'm only utilizing a small fraction of its function. Pros I've never had any other software, so it's hard for me to compare to others. For all of the years that we've used the software, I'm still learning everyday. It's really helpful when someone walks you thru the process step by step. I'm a hands on type learner. Cons I would like video demonstrations of how to use the product better. I'm not computer literate, so reading a booklet is like starting a Greek language from scratch. As I said, I'm more of a hands on learner. I understand a fee should be involved for assistance and for technical difficulties the $350.00 annual fee is reasonable, but I feel some leeway should be given for loyal customers who have been with the company for years and have given many referrals for the product? A simple fix shouldn't warrant a $350.00 charge? IMO Reason for choosing Gym Assistant A friend that I trusted recommended it! Review Source Response from BioLogic October 9, 2020 Thank you for the positive review. We are glad Gym Assistant software has been able to help you operating your fitness center over the past decade. We agree, we need to offer some video help content, coming in 2021! Our single support ticket cost is $85 or maximum $310 for a full year. You can find our transparent Support policies listed here on our Website https://www.gymassistant.com/gym-assistant-support-policies/ We appreciate your business, thank you - Gym Assistant KD Kim D. Fitness Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Small wellness center--time for updates" October 27, 2021 5.0 Overall, we like the program. A few updates to correct the cons I listed would be great. Pros The software is user friendly and easy to teach to most people. I like that each screen prompts you what to do on the following screen. I like that it is easy to customize, and easy to find members by first name, last name or member number. Cons I do not like having to enter a password for everything done. I do not like that you can not split member payments--for example, members pays 20 in cash and 30 in credit card. I have yet to find an option to split the payment into two methods. I do not like that when you update the primary account the changes do not carry over to all dependents in that account. It would be nice to have integrated ACH and CC payment to be easier to set up. We are not able to use that function of the software. Reason for choosing Gym Assistant The ability to purchase the software and not pay a monthly fee and how user friendly it looked to be. Review Source Response from BioLogic October 28, 2021 Thanks for your overall positive feedback about Gym Assistant. We are glad you find our software easy to use. Our Support Team may have a few answers to help you operate our software, and will reach out to provide information - thank you for your business! - Gym Assistant DB David B. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Simple Solid Membership Software" November 11, 2022 4.0 After 16 years of using, I still love this program and the support staff. Switched to a different CRM for a short time and gladly returned with their introduction of online registration capability! Pros Ease of use. Not so many features that it complicates the use of the system. Great for small fitness centers who do not want to pay for extra features that we do not use. Continuous improvements to make navigation easier. Cons Reporting features are somewhat limited. Option for automating email communication (such as onboarding or low use) would be nice. Switched from [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Simplicity, cost, inclusion of online sign up. Review Source Response from BioLogic November 15, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software simple and easy to use. We appreciate your business over these past 15+ years. And thank you for coming back to us too! - Gym Assistant JP Jessica P. Owner Operator Recreational Facilities and Services Used the software for: 2+ years ### "Basic & easy to use. " September 5, 2023 4.0 Pros We like that it runs our access system & maintains our member database. It’s easy to use & doesn’t crash! Cons It doesn’t integrate with the billing platform I use, so I have to do a little extra work. I wish you could sort reports by first name as well as last name. Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you found our software "easy to use" and reliable. We appreciate your business over the past many years and beyond! - Gym Assistant LS Lynn S. Owner/Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "I am not the best to do a real review" October 2, 2020 5.0 I wish I had this one 15 years ago when I started, I had time back then and I would have been able to figure out all the awesome functions to this program. I see them, but I still need to find the time to explore and call the company for help doing an accurate set up. As far as getting members signed up and be able to get them in the door and paying fees to keep the facility doing through this pandemic is priceless! Pros I liked it because with the help of my son, the set up was easy and the company was very helpful with taking him through the process. I like the fact that for a $100/year, I can have the company at my disposal to talk me through any questions I may have in setting it up. The 24/7 access is wonderful. Even if the electricity takes down the computer, the unit allows current members to still check in and keeps the information for me to put on the computer when I can get the program running again. Cons Taking time to use it to it's fullest is not something I have found yet. This is not the software's fault, it is mine. Reason for choosing Gym Assistant I had help from my son who knew my previous program, and he felt that this one would be a good switch and would more than accomplish what I needed. Review Source Response from BioLogic October 5, 2020 Thank you for your positive feedback about Gym Assistant software and our standalone Access Control system. Please don't hesitate to reach out to our technical Support team for help identifying available features and functionality. We appreciate your business - Gym Assistant NE Nicholas E. Owner/ Operator Sports Used the software for: 1-2 years ### "Gym Owner - My Experience" December 16, 2019 5.0 Overall my experience has been very good. Would recommend. If you need to get a hold of \[SENSITIVE CONTENT HIDDEN\] or \[SENSITIVE CONTENT HIDDEN\], they always get back to me within 24 hours for non major issues, and \[SENSITIVE CONTENT HIDDEN\] has a 24/7 emergency contact policy that he upholds very well. Pros The customer service is excellent. It is a small team, and most of the time the owner of the software does the troubleshooting himself. Very easy to use, not a big learning curve. Cons I wish it was not extra $$ to use POS. Every single penny is important to me as a small business owner, so I am always looking for value/quality. The only pain point I have experienced was related to the 24/7 access part of this software, specifically the installation of the maglock/ control unit. I wish there was some sort of system in place for brand new users/ businesses where we could call Gym Assistant partnered Access Control companies in our nearest major city to have professional installation and maintenance. I know it would be hard to have a partnered company in every major city, but it would have made my life 1000 times easier in the beginning, getting this whole thing installed and operating properly. Reason for choosing Gym Assistant By happen - stance. The PC that I bought from a gym had the software already purchased and installed. Review Source Response from BioLogic December 17, 2019 Thank you for your detailed feedback. We are pleased to hear our Technical Support team has provided good service to your business, we always strive to do so. We appreciate your business, thank you! - Gym Assistant DC Deborah C. Co-CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Why I Love Gym Assistant" November 11, 2022 5.0 We opened Path to Peace Wellness Center in 2014, and began using Gym Assistant at that time. I don't know how we would have managed without it! We have to pull reports for grants and other reports and this system is great to get what we need. I highly recommend Gym Assistant! Pros The ease of use. It is very user friendly. Our organization has to do reports for yearly audits, we can easily pull the reports we need. Cons Integration was somewhat difficult, but the tech support was great. Review Source Response from BioLogic November 15, 2022 Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software easy to use backed by "great" tech support. We appreciate your business over these past many years and beyond - thank you! - Gym Assistant EG Elizabeth G. Clerical Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use software." November 17, 2022 5.0 Pros The Software is user friendly. Easy to train new employees. Customer service is great too. Any time we had a question we always received the support needed. Cons We really don't have any difficulty using this software. Review Source Response from BioLogic November 19, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy to use" and "easy to train new employees" backed by "great" customer Support. We appreciate your business over the past several years and beyond! - Gym Assistant DP Dan P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "24/7 Health Club" November 22, 2022 5.0 Product is great and the Customer service is top notch which is just as important when dealing with any issues Pros Honestly the best part of the software is its ease of use and the ability to train in new employees on it in one shift. Cons Don't have any dislikes (been using for 10+years) Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gym Assistant Because it was what I was looking for and the person I worked with made the decision easy for me Review Source Response from BioLogic November 23, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use plus train new employees and backed by "top notch" technical Support. We appreciate your business for the past decade and beyond! - Gym Assistant ED Ewan D. Manger Health, Wellness and Fitness Used the software for: 2+ years ### "My pros" September 5, 2023 5.0 Gym assistant help me to keep a excellent track of some of my delinquent members. Pros The feature I like most is the ability to keep track of my members. Cons The resetting of the barcode reader after there is a power cut. Reason for choosing Gym Assistant Because it was easier to used. Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you found our software easy to use and helpful with membership management. We appreciate your business over the past decade and beyond! - Gym Assistant AM Alan M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant" November 3, 2021 5.0 Gym Assistants support is outstanding. \[SENSITIVE CONTENT\] and the ladies always get us up and running if we have any issues. Pros It just works well for what we are trying to do at the gym. Cons I mentioned the sign up situation. It would be nice to have a screen where they could sign and everything would be entered into a file but we do well without it. Reason for choosing Gym Assistant That was going on 14 years ago and I don't even remember what I had for breakfast so I'll just put NA. Review Source Response from BioLogic November 9, 2021 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software works well for your gym operations. We appreciate your business for over a decade and a half - thank you! - Gym Assistant DC Deborah C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant " August 30, 2023 5.0 Pros We have used Gym Assistant for 9 years. It has made life so much easier to have this product! It keeps us organized and makes reporting so much easier. Cons I have never had any issues with Gym Assistant. Review Source Response from BioLogic August 31, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and helpful to organize your healthcare services operations. We appreciate your business for nearly a decade and beyond! - Gym Assistant AD Amanda D. MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "newbie" August 22, 2023 5.0 Syrenia and Suzette and Steve have all been great! Pros The team that handles questions are amazing! The ease of use of the software allows for quick training. Cons There is not a feature to handle the acceptance of insurance payments as a group Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software software easy to use and backed by "great" staff. We appreciate your business over the past couple years and beyond! - Gym Assistant GB Garret B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fitness Focus - Long Time Gym Asst. User" October 16, 2020 5.0 All the main features of the Gym Assistant satisfy all of our needs to operate day to day. Its very simplistic. Have recommended it to other studio owners. Pros \-Not complicated to use, easy set up -Customer Service is prompt and friendly. 18 years as a customer, there has only been one instance where a problem could not be resolved. -COVID 19 adaptations were helpful Cons \-Occasional glitches, nothing that affects the usability of the software -Easier reporting for upcoming expiring credit card info -Additional feature like visit-milestones would be helpful Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gym Assistant Simplicity and Price. Mindbody seemed very gimmicky and over the top. Like going after a fly with a bazooka. Review Source Response from BioLogic October 23, 2020 Thanks for your valuable feedback about Gym Assistant. We are glad you find our software easy to use. Our development Team has been busy this year with improvements related to COVID-19 including the available eSignatures and Occupancy Monitor plus Online New Member Sign-ups for general release in November 2020. We appreciate your business for nearly 2 decades - thank you! - Gym Assistant GC Gerry C. Centre Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant .ease of use" October 12, 2020 5.0 Great product, does what its says it will do. Continually updated and a perfect fit Pros The software is very user friendly. We run a busy Community Gym and the functionality and ease of use of the system makes it a perfect fit for our operation. Obviously due to COVID-19 we had to close our facility but the GA Team's response, made its easier on re-opening. The software change to allow us to update our membership records globally to cater for the closure of 105 days and extend our memberships to correspond was extremely helpful. From the very beginning ( over 10 years a Customer) we have found the Customer support extremely proactive. As we are in Ireland and use € euro rather than $ Dollar, the team changed the currency for us to make it appropriate for our market. Overall we are extremely delighted with Gym Assistant. Cons Nothing really except the various descriptions such as delinquent, terminated etc...which would not be usual terms in our market. Review Source Response from BioLogic October 13, 2020 Thanks for your positive feedback about Gym Assistant. We are pleased to hear our software and technical Support Team has been able to keep you satisfied over these many years (over a Decade!). We appreciate your business, thank you - Gym Assistant AG Angela G. Manager Business Supplies and Equipment Used the software for: 2+ years ### "Very Reliable" September 5, 2023 5.0 Pros The automated system is great. The recurring billing is a great pro too. Cons You do need to pay for tech support service after 1-year of upgrading or purchasing your software. Review Source Response from BioLogic September 6, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "very reliable" with "great" door Access Control and recurring billing systems. We appreciate your business over the past few years and beyond! - Gym Assistant TO Terra O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Horrible Customer Service" February 10, 2020 4.0 Very disappointed with the customer service. We could have gone with any system, and we chose the little guy with a great system... now we're wishing we chose otherwise. Pros The system is easy to use and has good functionalities. Cons Better personal training tracking system is needed. Secondly -- We opened a second location and the \[SENSITIVE CONTENT HIDDEN\] himself sold us on the fact that we could link the 2 locations together. Just shy of 1 year later, the 2 gyms were linked, and we have had nothing but problems. We have called and emailed with no reply back. On numerous occasions we have called and emailed them and \[SENSITIVE CONTENT HIDDEN\] said that \[SENSITIVE CONTENT HIDDEN\] would need to answer that question... and sometimes weeks would go by with no response. Sometimes 2 and 3 follow ups would be required before we received a response. To date our 2 gyms aren't linked properly (since January 2019). Truly disappointed! Review Source Response from BioLogic February 17, 2020 We apologize we have not serviced your account successfully. Our technical Support team will reach out again today to continue to work on resolving your technical issues. Our whole team understands and we are sincerely sorry for your disappointment. - Gym Assistant RD Reggie D. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Software Review MCoA" September 6, 2023 5.0 Very good in tracking out clients especially in who is a member Pros Ease of use by employees and features for out employees to use. Cons Don't use the program to see any flaws in the program as far as I have used it Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software "very good" helping your team with membership management. We appreciate your business for nearly two decades and beyond! - Gym Assistant MP Mindy P. Owner/Operator Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Customer Service!" September 5, 2023 4.0 Gym Assistant is easy to use and easy to obtain data and records on members. Customer service reps are always extremely helpful and resourceful! Pros I purchased an already operating gym that utilizes Gym Assistant. The ease of transitioning our club name was such a breeze. The customer service reps have always gone above and beyond to help me! Cons This is my first and only experience with a club membership program. I do not have much to compare it to. However, Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you found transferring software ownership "a breeze" and our software Support Team provides "Excellent Customer Service!" We appreciate your business over the past year and beyond! - Gym Assistant BK Brent K. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great for managing members " November 16, 2022 4.0 I wish it was all on one window. I have to have 2 windows up for it to work properly, and when staff has to make changes to an account you have to minimize a window and if you don’t click on it again the scanner does not work. It’s something I hope gets fixed in the future but we have yet dealt with it. The scanners are very expensive to replace as well, fortunately they last quite some time. Pros I like that it’s fairly simple to use and reliable, we have used this software for over 13 years, with very little problems. Cons Would like it to be more suitable for each business, there is so many options that are not used or applied. Gets a bit overwhelming for training new staff with all the features when You only use a few. But does the trick. Review Source Response from BioLogic November 19, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "simple to use and reliable". We are also going to have our Support Team contact you - Gym Assistant is capable to operate in the background when configured correctly. We appreciate your business over the past decade+ and beyond! - Gym Assistant NF Nat F. manager Health, Wellness and Fitness Used the software for: 2+ years ### "gym assistant review" August 22, 2023 4.0 very good Pros user friendly set up easy operation and no subscription base fees Cons A lot of functions are not compatible in my country Reason for choosing Gym Assistant a friend recommended Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "easy" to use. We appreciate your business over the past several years and beyond! - Gym Assistant KB Karen B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assist Makes Running Our Business Much Easier" October 13, 2020 5.0 We are very pleased with Gym Assistant. We have found it to be a very supportive system that is accommodating and flexible with our ever evolving and growing programs. Pros I really love the fact that I can work Gym Assist around our business model instead of having to run our business around the abilities of Gym Assist. We are punch card and add-on services heavy, rather than long term membership heavy and Gym Assist is flexible enough to manage these services well. In addition, we can customize reports to show exactly what we need to see to keep our business on track. Cons When taking a payment to renew a punch card the software shoots up an alert saying how many visits are now available but they visit number cannot be edited from that screen. We have to go back in and edit the member to change the number of visits. Not a big deal, but it's an extra step. Review Source Response from BioLogic October 14, 2020 Thank you for your positive feedback about Gym Assistant. We are glad to hear you find our software easy to use and flexible to your business requirements. We appreciate your business over these past 18 years, Thank you! - Gym Assistant TG TJ G. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant Use" October 16, 2020 5.0 Overall we have had a good experience with Gym assistant and been using the software for 9 plus years. They are easy to work with and during Covid-19 came out with a mass bulk freeze option to hold all gym accounts while we closed. Pros We use the software daily for our 24/7 gym that we run out of our office. It is easy to use and we are able to train new employees on it quickly. The features it provides allow for fixing mistakes if made by displaying the actions of the users on the accounts. Cons When entering in new payments for past due members if you are not careful it will not automatically put the due date a month (example) from the payment but from the last due date which would make them due sooner if not caught. It is easy to admin the due date if this happens. Review Source Response from BioLogic October 23, 2020 Thanks for your valuable feedback about Gym Assistant. We are glad you find our software easy to use as well as train new staff to use. We are also glad to hear our Bulk Freeze/Unfreeze functionality that our Development Team built for our customer base during this COVID-19 period was valuable. We appreciate your business these many years - thank you! - Gym Assistant EB Elizabeth B. Personal trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great addition to my business" September 5, 2023 5.0 Gym Assistant has made tracking business and membership much easier. I use a remote access program as well, and our business has greatly improved. Pros I loved the new upgrade with sms for membership renewal. Cons We had some software issues initially, but the tech support team knocked it out of the park and kept me up-to-date on every step. Reason for choosing Gym Assistant I witnessed another business using the system. Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software has made member management "much easier" and back by helpful Tech Support. We appreciate your business over the past many years and beyond! - Gym Assistant MH Michael H. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use and Functionality" December 12, 2019 5.0 Pros Gym Assistant is extremely easy to use with as basic a system for a small gym or the ability to be a fully functional check in and billing system Cons There is nothing that I don't like about the software. I definitely don't use a large percentage of its capability and hope to start using more as the need presents itself. It absolutely has the ability to be used in a large facility and I hope to one day grow and be that facility. Alternatives considered [Twin Oaks](https://www.capterra.com/p/84868/Twin-Oaks-Club-Management/) Reason for choosing Gym Assistant Ease of use and didn't need all the other "stuff" that Twin oaks made necessary to purchase. Also Twin Oaks was too expensive for the application I was going to need. Review Source Response from BioLogic December 13, 2019 Thank you for your valuable feedback. We are glad our Gym Assistant software so easily serves your business needs. We look forward to continue to serve your growth and development. Thank you - Gym Assistant Talk to a Capterra advisor for free and get results within 15 minutes.