# Page 4 | Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Gym Assistant the right Gym Management solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42753/Gym-Assistant/reviews --- Gym Assistant 4.6 (201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 4 - Reviews of Gym Assistant ## Showing most helpful reviews Showing 76-100 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Michael D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome Company That TRULY CARES !!!" October 27, 2021 5.0 over all the 15 Plus years. Tech support has been wonderful. The owner of the company literally spent 2 full days helping me get our access control for our door systems up and running after a rare door controller failure. Pros It is easy to use and easy to train new employees on. Cons I have had ZERO Bad experiences with My Gym Assistant Products. Review Source Response from BioLogic October 27, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and backed by "wonderful" technical Support. We appreciate your business over the past decade and a half+ - thank you! - Gym Assistant TR Traci R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Gym Assistant Review 5 star" September 5, 2023 5.0 Very glad I picked this server for my 24/7 gym Pros Ease of signing a member up and updating their account, love the auto draft and notice that someone gets if card is declined. Cons Lots of features I just don't use bec I am a small company Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are very glad that you chose our software and rate it "5 star". We appreciate your business this past year and beyond! - Gym Assistant MW Mitchel W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Gym Assistant actually rocks " August 31, 2023 5.0 Great experience. Pros Ease of use. Any issues are resolved swiftly. Support is great. Updates are great. Cons None. Any issues are solved quickly. It’s hard to think of anything I don’t like. Review Source Response from BioLogic September 1, 2023 Thanks for your positive feedback about Gym Assistant. We are very glad that you find our software "rocks", is "easy to use" and backed by "great" Support service. We appreciate your business over the past few years and beyond! - Gym Assistant kR katie R. gym owner Health, Wellness and Fitness Used the software for: 2+ years ### "Simple, cost effective, useful" October 28, 2021 5.0 great Pros The software is very easy to use. It was easy to implement on day 1 of opening our gym 8 years ago. The tech support is always promptly there when i need them. they are continually updating which makes it even more easier and functionality. Cons the items that we did not like were updated and now improved. Reason for choosing Gym Assistant Seemed easy and cost effective Review Source Response from BioLogic October 29, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and backed by "prompt" technical Support. We appreciate your business for nearly a decade - thank you! - Gym Assistant SR Sharon R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant Review" October 3, 2020 4.0 Overall it has been good over the years, the key cards look great and professional. Pros One time purchase, easy to use and train others on the software. Cons When I submit the monthly ACH I have to go in and change the pull through file from lower case to uppercase manually. It should be automatic. For example, the file created states Theperfectworkout and I have to go in and change it to THEPERFECTWORKOUT for the bank to accept it. I would like the ability to write a newsletter each month and mail it to each member. There is not a no option to do this. When a member signs up I want the receipt to say Prorate and Last Month. I cannot get it to say that so I have to physically write it in every copy. Reason for choosing Gym Assistant One time pay,met and you own it. Review Source Response from BioLogic October 5, 2020 Thank you for your positive feedback about Gym Assistant software. Our Support team will contact you with instructions on how to create template documents and send out batch emails, all capable in your current software version. We appreciate your business - Gym Assistant KB Kim B. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant needs some small upgrades " October 2, 2020 4.0 Overall, it is a good programs. With a few minor changes the program would be even more user friendly. Pros It is very easy to use and train new people to use. Cons \- When sending a letter out in an email to the members, you can only send in notebook. This needs to be updated so that Microsoft word can be used to send emails. I don't know anyone that uses notebook anymore. And you cannot convert a word document to Notebook. -When printing mailing labels, you can't sort by city. This takes more time when sending out letters and having to resort 1,000s for letters by zip codes. Reason for choosing Gym Assistant I honestly was not involved in the purchasing of this product. When I started here they had already purchased it but it was not implemented yet. Review Source Response from BioLogic October 5, 2020 Thank you for overall positive feedback about using Gym Assistant software. Our Sales team will follow-up with you about options to upgrade your software version which will improve your overall functionality considerably. We appreciate your business. - Gym Assistant JM Joanne M. Director of Therapy Services Health, Wellness and Fitness Used the software for: 6-12 months ### "Great product" August 22, 2023 5.0 Gym Assistant is great for us. When we started charging an annual membership fee for the use of our gym, it made the process a lot easier. Pros How easy it is to pull up reports and to see the list of active gym users and when they joined. Cons We had difficulty with the set up initially, but with the help of our IT department we got it installed. Reason for choosing Gym Assistant cost and ease of use Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software a "Great product" that is affordable and easy to use. We appreciate your business over the past year and beyond! - Gym Assistant CW Chad W. Wellness Center Coordiantor Health, Wellness and Fitness Used the software for: 1-2 years ### "A good value" June 11, 2019 4.0 Overall I have been pleased with Gym Assistant as well as the support when needed. When I came into my current job Gym Assistant was not being used anywhere near its capabilities. I was pleased with the things we could do with the system once I sat down with and worked on cleaning up our membership. Pros Without requiring a monthly subscription Gym Assistant is a nice program for maintaining & monitoring membership at your gym. It has enough features to do most of the things we want to do. I would highly recommend getting the network version so you can have one dedicated to check-ins and use other computers for inputting & updating information. Cons There are some features that can be hard to understand and that the manual doesn't give clear information on their use. Like the difference between; Inactive, Terminated, Freeze, Hold, Archive, Deleted. But if you are looking for a cost effective program it is a good value for the money. Review Source Response from BioLogic June 12, 2019 Good to read! Thanks for your feedback and reasonable comments about our software. We will reach out to you directly to better understand your challenges and see if we can help simplify your activity using Gym Assistant. We appreciate your business. -Gym Assistant DG David G. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Software that you own and not rent!" August 22, 2023 5.0 Pros Owning the software! Customer support. Windows based! Cons Need better reports. Need more tax categories. Review Source Response from BioLogic August 23, 2023 Thanks for your positive feedback about Gym Assistant Software. We are glad that you value our "you buy it, you own it!" price model. Correct, there are no Monthly fees. We will have our Technical Support Team reach out to see if our software can generate the reporting info you want to identify. We appreciate your business these past few years and beyond! - Gym Assistant KP Karen P. Fitness Center Coordinator Education Management Used the software for: 2+ years ### "Gym Assistant Software - Good bang for the buck" October 26, 2021 5.0 Have great experience with product, software and customer service. All very easy to work with. Pros Software is user friendly and easy to train staff on it. It allows for editing and upgrading easily. Cons Nothing really. We are a small user of the software so it currently meets all our needs. Reason for choosing Gym Assistant Sister college used software and recommended it. That was good enough and it has worked well. Review Source Response from BioLogic October 27, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and good value for money. We appreciate your business for more than a decade - thank you! - Gym Assistant SL Stefan L. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant Review" November 17, 2022 5.0 Positive. Pros Gym Assistant is very user friendly. It's very easy to add new members and select specific features. Cons I'd like to see an easier way to automatically alert delinquent members. Review Source Response from BioLogic November 19, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "very user friendly". Gym Assistant v2.6.0 has so many new features including payment notifications via sms. Our Sales Team will follow-up with you about this. We appreciate your business for nearly a decade and beyond! - Gym Assistant EH Emmy H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "24/7 Access Gym " November 28, 2022 4.0 Been very helpful Pros Online Enrollment, Online Portal, Payment Processing, complete member management all in one software Cons Unable to do family memberships with online enrollment Reason for choosing Gym Assistant Flat Rate versus Monthly Fees and handled ALL of the needs to handle member management. Review Source Response from BioLogic November 30, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our no monthly fees software very helpful to operate your gym. We appreciate your business for the past several years and beyond! - Gym Assistant JV Jason V. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Excellent!!!!!!!!!!!!!" October 25, 2021 5.0 The staff are top notch and extremely knowledgeable. I deal with the same staff since day one and they make you feel like a friend and not just a customer. Pros Very user friendly. New staff are able to learn on this software with ease. Able to do everything with a click of a button. Cons Not one complaint. If there is ever an issue you can make on quick call and they will fix it immediately. Review Source Response from BioLogic October 26, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and our technical Support Team friendly & effective. We appreciate your business over the past decade - thank you! - Gym Assistant JA Julia A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant" October 28, 2021 5.0 Pros The software is easy and intuitive to use. Cons That you can't distinguish taxable products. In KY personal training isn't taxed but membership is and I have to go in and edit every time. Review Source Response from BioLogic October 29, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use. Our technical Support Team will reach out to discuss if there may be a more efficient way to manage your taxable sales. We appreciate your business for over a decade - thank you! - Gym Assistant SZ Shawn Z. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Management software" November 14, 2022 5.0 Pros Easy to use. Gym Assistant has everything you need to run a gym and fitness business. They thought of mostly everything with this product. Processing payments, sending invoices and overall ease to manage every single member with different memberships is what I like most with this product. Cons I'd like to see gym assist have option of adding service charges for credit card transations. They have sales tax option for all sales, however not for just CC transactions. Review Source Response from BioLogic November 16, 2022 Thanks for your positive feedback about Gym Assistant. It is great to hear you find our software easy to use and good for managing your overall operations. We appreciate your business the past couple years and beyond - thank you! - Gym Assistant SK Sara K. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Phy Ed Health Club Review" November 30, 2022 4.0 Good experience and will look into the auto-bill option. Pros Fairly easy to use and I can always call for help if needed. Cons It has been running slow lately. Whenever I edit a member, it takes a long time to open up. Review Source Response from BioLogic December 2, 2022 Thanks for your positive feedback about Gym Assistant. We are glad that you have had an overall "good experience" with our software. We will have our technical Support team contact you to help resolve your slow computer performance. We appreciate your business for nearly a decade and beyond! - Gym Assistant LF Lynne F. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Critical business tool" October 19, 2021 5.0 Easy to track member usage and payments due. Pros It is user friendly. I love how I can easily look up reports. Easy to enter members and make changes. Love everything about Gym Assistant sofware. Best investment I made when starting my business. Cons None... I have had no issues with this software. Review Source Response from BioLogic October 21, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and helpful to operate your fitness center business. We appreciate your business for nearly a decade - thank you! - Gym Assistant AN Amalia N. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Does it All" August 31, 2023 5.0 Positive Pros User friendly, does everything we need. Customer Service is wonderful. Cons I am unable to think of any thing at the moment. Review Source Response from BioLogic September 1, 2023 Thanks for your positive feedback about Gym Assistant. We are glad you find our software "user friendly" and backed by "wonderful" Support service. We appreciate your business over the past few years and beyond! - Gym Assistant JB Jenny B. Assistant Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Membership Program" September 24, 2019 4.0 We use Gym Assistant to keep track of our membership at the Fitness Center, what type of membership as well as linking them to certain members. We do use the check in feature as well as the camera. Overall I like this membership program and it is fairly easy to implement and very user friendly. Pros Easy to put in new members, as well as keep membership up to date. File transfer worked smoothly on initial set up. The program works within our network of 3 computers. We like the photo option and checking in with the scanner. Cons Can't look at a specific date to find certain data, for example how many total members. There are a few features that don't link all members of one family, ex. when terminating memberships, we have to do each member separately. Reason for choosing Gym Assistant Most of the other membership programs required a monthly fee, we could buy this program outright and just pay for tech support. Also the transferring from our old program to Gym Assistant was easy and they worked with us to get all data entered correctly. Review Source Response from BioLogic September 26, 2019 Thank you for your valuable feedback for Gym Assistant. Glad to hear you like our software and we appreciate your business. - Gym Assistant HR Heather R. Owner, Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great tool for my business!" August 28, 2023 5.0 I mostly use it to keep up with memberships (what type, due dates, etc.). I plan to start using it to process payments soon. Pros I like the optional customization of types of memberships and additions to memberships. Easy to print a list of clients who are past due. Cons The layout is unappealing to me and feels like it could be simplified or streamlined better. I also need tutorials on how to best utilize the program so I can get the most out of it. Review Source Response from BioLogic August 29, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software a "Great tool" for managing your memberships. We appreciate your business these past couple years and beyond! - Gym Assistant DC Daniel C. IT Hospital & Health Care Used the software for: 2+ years ### "Gym Assistant" November 28, 2022 5.0 We use this in two locations. Tech support is the best. Pros We like that you can use the software on multiple devices. You can run reports and still check people in. Cons It would be nice if you could use any barcode scanner. Review Source Response from BioLogic November 30, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software convenient operating with automated Check-in and backed by "the best" technical Support. We appreciate your business for over two decades and beyond! - Gym Assistant TD Tom D. Co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "\[SENSITIVE CONTENT\] is the best." November 22, 2022 5.0 Very good. Pros That it does not have a monthly fee and how easy it is to use. Cons Sometimes the gym assistant software will freeze up and i have a hard time closing the software out and restarting. Review Source Response from BioLogic November 23, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you find our software easy to use and appreciate our No Monthly Fees model. We appreciate your business for the past eight years and beyond! - Gym Assistant KY Keith Y. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym owner" December 20, 2019 5.0 Been Great, hardly any issues at all. Ordering more tags was simple when I ran out. The option to customize them really just gives a step up. Pros Simple program that runs the access to the gym for my members and keeps track of everything from payments to personal info Cons Initially finding reports was a little tricky but once you find them its pretty simple Alternatives considered [Easy Gym Software](https://www.capterra.com/p/183053/Easy-Gym-Software/)[GLOBAL GYM SOFTWARE](https://www.capterra.com/p/196022/Global-Gym-Software/) Reason for choosing Gym Assistant Got to avoid the monthly fees. The software is very user friendly. It checked all the boxes I was looking for. Review Source Response from BioLogic December 23, 2019 Thank you for your generous feedback. We are glad to read that our software helps you manage your fitness business well. We look forward to continue to support you. -Gym Assistant MF MELISSA F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "AMAZING PRODUCT" June 21, 2019 5.0 Benefits using gym assistant controls what members are coming in and out and how many members per day so we can get an average on when people most likely are working out each day. We also have insurance reimbursement programs that we offer our members and having gym assistant helps us achieve the number of check ins for each client utilizing this process. Thank you Gym Assistant Pros This product has been amazing to use for out start up business, We have not had any issues at all using the product and when needed; the customer support is top notch outstanding. They call you back within 30 minutes so you never have to worry about things not working properly or just general questions. Cons there is nothing here to report. Everything works GREAT!!!! Review Source Response from BioLogic June 25, 2019 Thanks for your enthusiastic feedback for Gym Assistant software. We are glad you are a satisfied user for your business. - Gym Assistant KC Kelly C. Manager of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant Perfect For Small to Midsize Fitness Facilities" October 5, 2020 4.0 most of the problems we have experienced have been remedied by talking with cust service; however, we are in Maine and cust serv is in CA, so that means we sometimes have a 6 hour downtime if something goes wrong. our biggest issue seems to be when the check in computer stops talking with the sales computer. Pros it offers everything we needed: self check in, seamless sales, reports of visits and end of day accountability, ease of use for staff Cons the ability to customize reports with fields; data base often autofills incorrect end date when selling a membership, some fields not necessary on member home page, Reason for choosing Gym Assistant Speaking with John, the developer made the difference. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.