# Page 5 | Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Gym Assistant the right Gym Management solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42753/Gym-Assistant/reviews --- Gym Assistant 4.6 (201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 5 - Reviews of Gym Assistant ## Showing most helpful reviews Showing 101-125 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Stephanie M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software!" August 21, 2019 4.0 My overall experience has been good. I feel that the software is a good value, I like that it's a one-time purchase of the software and isn't something that I have to pay for monthly forever. Customer support has always been very helpful, very friendly, and very quick to respond. Pros Gym Assistant and Pro Shop are very user friendly and have all of the features that I need. Cons I have had some issues with the GateKeeper software not responding and freezing up. My understanding is that my problem is a bit of an anomaly and we've found a way to work around it, but it's still kind of annoying. Review Source Response from BioLogic August 22, 2019 Thank you for the detailed feedback. Glad to hear you value our software and service. We will have our Technical Support Team reach out to you about improving your GateKeeper performance, hopefully there is more we can do. We appreciate your business and support. - Gym Assistant MO Michael O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym assistant review " December 16, 2019 1.0 First 2 years were good. \[SENSITIVE CONTENT HIDDEN\] is amazing. I wouldn’t recommend using them in the future though. Pros While you’re under the paid customer support things are good. Questions get answered and software issues get fixed. Cons Once it runs out you get treated horribly. They don’t call back or fix issues with their software. Not what I’d expect after paying over 6k for their software. Reason for choosing Gym Assistant I haven’t switched because the cost is so high. I’m A small business and can’t afford to spend another 6k on software. Review Source Response from BioLogic December 17, 2019 We are glad to receive your feedback and so sorry you feel this way about us. We obviously did not take care of you somehow, and we sincerely apologize. Our Support team will reach out to you directly to see if we are able to help improve your experience using Gym Assistant moving forward. - Gym Assistant PM Paul M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user" October 22, 2020 5.0 The gym assistant software is great. We have used it from the beginning and it has only gotten better. I like the fact that I can use the same software for many years without having to purchase an upgrade every year and there is no monthly subscription fee required. We it for access and membership tracking and we use pro-shop working in conjunction with it for our till. Pros good price, ease of use, good customer support, covers everything that we need. Paul Cons The only thing that I could ask is that they split the credit card payment button into credit and debit. Right now any payment options are only cheque, cash, credit card. Review Source Response from BioLogic October 23, 2020 Thanks for your positive feedback about Gym Assistant software. Your constructive request regarding the payment button is noted and will be passed to our technical team. We appreciate your business for a decade and a half! Thank you - Gym Assistant AT Abby T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Use!" October 28, 2020 5.0 We just updated our controller to the proximity reader and controller. This will be fantastic if a storm knocks our power out and we are unavailable to restart the programs right away. Customer service is usually easy to get ahold of as well. Pros The software is easy to use and maneuver. When we purchased the fitness center, this software was already being utilized and it was simple to jump into the program and learn how to use it. Cons We are happy with the software at this point and cannot think of anything that we are not happy with. Reason for choosing Gym Assistant not applicable Review Source Response from BioLogic November 2, 2020 Thank you for your valuable feedback about Gym Assistant. Your account has been operating with Gym Assistant software for over a decade. We are glad you were easily able to continue using it, and also upgrade to our standalone Access Control system. We appreciate your business, Thank You! - Gym Assistant BF Bryan F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "46 Years in the gym Business, I have learned alot" October 9, 2020 5.0 Quick and easy sign ins. Efficient and accurate billing. Keeping down expenses. Pros It gave me the option of doing things independently unlike other gym software that also charge for additional services. It has been easy to use and adjust to as I increase it's uses such as Insurance tracking and reporting. Cons It only allows for one credit card provider to integrate billing with. Not all entered transactions show up on the the journal history. Reason for choosing Gym Assistant Allowed me to keep everything in house and kept additional cost down. Review Source Response from BioLogic October 12, 2020 Thanks for your positive feedback about Gym Assistant. Our software is designed for independent gym owners like you to be easy to use and help operate your gym business more efficiently. We appreciate your business for over a decade, thank you - Gym Assistant RT Roberta T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Total Package!" October 4, 2020 5.0 Fantastic! If you should need tech support there is a wonderful lady who is patient, kind and funny. She will not make you feel like a dummy. Pros I am a dingbat when it comes to computers but the set up was pretty easy. Gym Assstant allows you to customize everything ie; member fields, plans, financial reports, member communication and employee access. Cons Really, No difficulties except for my own. Reason for choosing Gym Assistant The Gym Assitant website was informative and easy to navigate so I figured their product would be too. Review Source Response from BioLogic October 5, 2020 Thank you for your overall positive feedback about Gym Assistant software. We design our software to be easy to use and help you manage your business more efficiently. Glad to hear you enjoy your technical Support experience with us too! We appreciate your business - Gym Assistant BL Becki L. Physical therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent product " October 16, 2020 5.0 It has suited our small fitness center very well. Pros This program is very easy to use. It has a lot of features that we do not need or use because we’re a very small center but I’m guessing larger gyms would utilize more of the features. Cons We had to purchase a whole new program when we hit 1000 members. We couldn’t just upgrade because our program was so old and the program was not designed to enroll people after 12-31-2019. Reason for choosing Gym Assistant Gym assistant had everything we needed already... didn’t have to recreate the wheel. Review Source Response from BioLogic October 23, 2020 Thank you for your valuable feedback about Gym Assistant. We are glad you find our software easy to use and it helps you operate your fitness center. We appreciate your business for over a decade - thank you! - Gym Assistant DW Debra W. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Gym Assist Software" October 2, 2020 5.0 Pros The product helps with obtaining all aspects of accounting regarding sales. It is in depth, clear to understand and help full for tax reports. Cons The help button could have more answers instead of using the manual. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Gym Assistant Reviewing all options as well as electronic entry, Gym Assistant seemed to be something we could afford and understand. It has helped with the accounting more than we could have imagined. Review Source Response from BioLogic October 6, 2020 Thanks for your feedback about Gym Assistant Software. Don't hesitate to reach out to our Support team for answers via phone or by email, we always respond and are glad to help. Thank you - Gym Assistant ET Evie T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym assist" October 12, 2020 5.0 I am very happy with the system and glad I made the decision to use it! Pros It just makes our whole set up work smoother from the pro shop to the door control system. Cons There are some things I would change about the pro shop. I don't like that when my computer resets or updates, often times the software doesn't reopen doorkeeper as its supposed to and my door system fails to open for customers who have keys. Reason for choosing Gym Assistant I had a good friend using it for his gyms and recommended it! Review Source Response from BioLogic October 15, 2020 Thank you for your positive feedback about Gym Assistant software. Our Sales Team will reach out to you for upgrade options to solve your Access Control issues with the computer turning off due to updates. We appreciate your business - Thank you - Gym Assistant SS Samuel S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy Membership Management" August 28, 2019 5.0 I never had to worry about someone accessing my gym who did not have an updated membership because the system automatically deactivated their key card when they were overdue on payment. I can easily run reports to determine who is overdue or for anything else I need like contact info, DOB, anything. Pros I used this software mostly to manage my gym memberships and run my door access system. It works very well for that. I also used it a little bit for ACH billing as well. It is very user friendly and worked perfectly for me. Cons I wish it had an automated texting system built in so it would send payment reminders to members. Review Source Response from BioLogic September 3, 2019 Great to hear Gym Assistant is working well for your business. We appreciate your feedback and thanks for your support. - Gym Assistant OF Orest F. Managing Member Used the software for: 2+ years ### "We've been using Gym Assistant for several years. It is intuitive and comprehensive" December 12, 2017 5.0 Makes day to day operations easy and keeps us well informed about our membership It performs well, installed flawlessly and works everyone. it is also tightly integrated with other modules like Gate keeper as well as our Merchant Bank for credit cards Pros 1 Comprehensive yet easy to use. 2 Technical Support is tremendous. I've worked with many software companies for many years, and I can honestly say working with Sarinah at Gym Assistant ranks at the top of those experiences. 3 The idea of including "remote access" capability into their "HELP" tab is brilliant. No need to download another third-party product and struggle to get it to work. It happens almost seamlessly and easily. I wish other software companies would do this! 4 The features and capabilities of Gym Assistant cover virtually every business scenario we've encountered. This is very well designed and engineered software Review Source JM James M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym assistant works good - missing key elements newer software offers " October 8, 2020 3.0 Overall the system works well, and is stable , it’s also stand alone and doesn’t have a monthly fee ( but does have a yearly service contract) Pros The customer service is great , I’ve never had a problem getting help , honestly if it wasn’t for how great the customer service is , I would have changed to a new system with more functionality. Cons It’s An old interface, it doesn’t have any mobile support , and to get multiple computers to access the system is a pain. Review Source Response from BioLogic October 12, 2020 Thanks for your positive feedback about Gym Assistant software. We are glad to hear our technical Support has been there for you when you need it. Our Team will reach out to you about options for Networking and Remote Access. We appreciate your business, thank you - Gym Assistant DW Diane W. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user." October 2, 2020 4.0 We transfer all the financial information to Quickbooks once its entered in Gym Assistance. Pros It's cost effective for a small business and easy to use but very basic. Cons Not enough features when adjusting for partially used plans. End date of plans and dates the plan ceases to record fees ect needs to be easier to operate. Needs online approach so it can be used by others at the same time not in the same location. Reports don't seem accurate. Review Source Response from BioLogic October 5, 2020 Thank you for your overall feedback about Gym Assistant software. Our Team will follow-up with information how to use Gym Assistant from a remote location and we would like to help identify/resolve any reporting issues. We appreciate your business - Gym Assistant DV Debbie V. Owner Consumer Services Used the software for: 2+ years ### "Gym Assistant Software" October 22, 2020 5.0 From purchase to setup and utilization—all has been a positive experience. Pros The program is user friendly. Support is excellent. The software offers many useful tools for managing all aspects of gym ownership. Cons Would be great if they added more insurance providers to their system to automatically generate attendance for monthly reporting purposes. Reason for choosing Gym Assistant Gym Assistant seemed to be the best fit for my business. What you get for your investment is a great value. Super easy to use. Review Source Response from BioLogic October 23, 2020 Thank you for your positive feedback about Gym Assistant. We are glad you find our software easy to help manage your gym operations. We appreciate your business, thank you! - Gym Assistant BA Ben A. Associate Athletic Diretor Sports Used the software for: 2+ years ### "Just what we needed" October 12, 2020 4.0 It really was what we were looking for. Inexpensive, simple, and easy to use. Pros The simplicity of it all. It really was easy to get up and running. Its also simple enough for new employees to use on the first day. Cons Since we have a firewall on campus, it makes it extremely challenging to link workstations to a shared drive. Review Source Response from BioLogic October 15, 2020 Thanks for your positive feedback about Gym Assistant software. Yes, Gym Assistant is designed to be Simple, Powerful and Affordable. If you have not previously done so, you may want to check with our technical Support team support@gymassistant.com about getting the best networking performance for your workstations despite the firewall. We appreciate your business, thank you! - Gym Assistant RD Ryan D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Product " October 25, 2021 4.0 Pros Ease of use and detailed reports. Easy membership management, all for an excellent price. Cons No issues or concerns with this product at this time. Review Source Response from BioLogic October 26, 2021 Thanks for your positive feedback about Gym Assistant. Nice to hear you find our software easy to use and affordable to operate your gym. We appreciate your business - thank you! - Gym Assistant LG Lillian G. Owner/Mgr Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant Software & why I like it" October 19, 2020 5.0 Pros Having gotten used to the previous version of Gym Assistant, & not being very tech savvy, I was surprised that I was able to resume my daily input into the newer version after answering questions from your software support team. It's easy to use & that's why I like it. Transitioning was a snap with your help. Cons Perfect product, please don't change it! Review Source Response from BioLogic October 23, 2020 Thanks for your positive feedback about Gym Assistant software. We are glad you found the leap to upgrade your software version last year a good choice. Our development team tries our best to only make improvements to the software. We appreciate your business for over a decade, thank you! - Gym Assistant BW Bryon W. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Love owning the program and having data on our PCs" June 18, 2019 5.0 There has been a learning curve, but once we learned the system we are very pleased with our purchase. Pros That the software and data is on our local PCs. The function of the software is great! The software helps us manage our business better than we ever have prior to purchasing Gym Assistant. Cons A little more automated member interactions, such as automatically emailing a birthday email or automatically emailing members who haven't used their membership in awhile. When updating ACH info is the requirement to completely re-enter the entire banking info, versus correcting a bad account number or account type. Review Source Response from BioLogic June 19, 2019 We are glad to see your high satisfaction with Gym Assistant software. We also are taking note of your feedback with areas to improve for future releases. Thank you for your business. - Gym Assistant PK Phillip K. President Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant is a Must" December 11, 2019 5.0 I have nothing but good things to say about the software and the company that makes it. Pros Ease of use and old school customer service. Cons Nothing to say negative about the software. It works for my businesses perfectly. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gym Assistant Yes Review Source Response from BioLogic December 13, 2019 Thank you for the generous feedback. We are certainly glad our Gym Assistant software is able to serve all your outlets so well. We sincerely appreciate your business and continuing to serve your operations. Thank you - Gym Assistant TM Tokina M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Decent product " October 2, 2020 4.0 Pros It a great check in software to use at my gym. It's mostly self explanatory once you get the hang of it. Cons I don't like how many of the features are based on internet access. Being in a small rural community, internet is too expensive to have at our facility so there is a lot on the program we dont utilize. Review Source Response from BioLogic October 5, 2020 Thank you for your positive feedback about Gym Assistant software. Although an Internet connection is not required to operate Check-in nor Access Control, an internet connection is required for Billing, data-back up, batch emails and our new Member Portal. We appreciate your business - Gym Assistant CW Carmen W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Gym assistant review" November 17, 2022 5.0 Love it and the customer support Pros Saves time in member management. The customer support is great also! Cons IPPay onboardong process is frustrating. Review Source Response from BioLogic November 19, 2022 Thanks for your positive feedback about Gym Assistant. We are glad you "love" our software backed by "great" customer Support. We agree, your merchant services onboarding should have been much smoother - sorry! Moving forward it should be improved now with our merchant services Partner (IPpay). We appreciate your business over this past year and beyond! - Gym Assistant RS Rona S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great product " October 3, 2020 5.0 We have used gym assistant for years now and have no problems with it. Pros I like that we never have any problem with this product. Cons That you can open the cash register through Gym assistance. You don’t need a password to open it. Also, I wish when we used pro shop it would show what the person bought when you click On that person. Example, if they bought. A shirt or water it would show that instead of just the cost. Review Source Response from BioLogic October 5, 2020 Thank you for your overall positive feedback about Gym Assistant software. We always appreciate hearing from our long-time customers! Thank you for your business. - Gym Assistant SC Susie C. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Nice Program" October 8, 2020 5.0 Pros Gym Assistant is a very user friendly program. We have a lot of volunteers helping out in our building and everyone has been able to use it with ease. Cons Gym Assistance has limits on the number of people it can have in it. Of course there is always an option of purchase an upgrade, but it seemed like there needed to be more options in that range. Review Source Response from BioLogic October 12, 2020 Thanks for your positive feedback about Gym Assistant software. We are glad you find our software easy to use and train staff. Yes you can operate up to 10 workstations over the same network. We appreciate your business, thank you - Gym Assistant SR Scott R. Coowner Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly and efficient. " November 1, 2021 5.0 Great. No complaints. Pros It is super user friendly. It is easy to figure out even with no training. So if someone needs to do something and they aren’t a regular user…. They can still easily figure it out. Cons I can’t think of any drawbacks off the top of my head. Review Source Response from BioLogic November 4, 2021 Thanks for your positive feedback about Gym Assistant. We are pleased you find our software "super user friendly". We appreciate your business over these past couple years and beyond - thank you! - Gym Assistant TS Tammy S. Gym Owner/ Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Quality Gym Management Software" October 3, 2020 5.0 It’s a solid tool. Decent reports and search capabilities. I learned the software without any training so pretty straight forward. Pros Very Easy to use. Decent reporting for accounting purposes as well as forecasts. Cons Nothing specific that I don’t like. Would love to see more marketing capabilities. Reason for choosing Gym Assistant Mindbody has monthly fees and had expensive 3 party add ons for 24 hr access and other options. Review Source Response from BioLogic October 5, 2020 Thank you for your positive feedback about Gym Assistant software. Indeed, we do not have a monthly fee price model, our model is "You buy it, You own it!". We appreciate your business - Gym Assistant Talk to a Capterra advisor for free and get results within 15 minutes.