# Page 6 | Gym Assistant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Gym Assistant the right Gym Management solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/42753/Gym-Assistant/reviews --- Gym Assistant 4.6 (201) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 6 - Reviews of Gym Assistant ## Showing most helpful reviews Showing 126-150 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Scott G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "What a great product" June 17, 2019 5.0 This made things so much easier for us and does exactly what we need. It may not have all of the bells and whistles but that just slows us down. Does exactly what we need it to do Pros It is simple to use and easy to teach and learn. Cons Maybe could have bit more colors and flourishes but really not important in the long run Reason for choosing Gym Assistant Simplicity and price Review Source Response from BioLogic June 19, 2019 Great to read your spot on assessment of Gym Assistant software, we agree! Thanks for your support, we appreciate your business. - Gym Assistant TL Tina L. Fitness manager/personal trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Running our small gym efficiently" October 21, 2020 4.0 Whenever I have needed to call Gym Assistant with questions \[SENSITIVE CONTENT HIDDEN\] has been the absolute best! She is very helpful and patient. Pros I like that it's pretty easy to figure out how to use all the different settings, even if you aren't tech savvy. Cons I'll sometimes have problems with Gym Assistant connecting with ippay when I run the monthly gym dues. Review Source Response from BioLogic October 23, 2020 Thank you for taking valuable time to offer your feedback about Gym Assistant. We are glad our software helps run your small gyms efficiently - this is what it is designed to do. We appreciate your business for over a decade - thank you! - Gym Assistant BO Baraza O. Manager Computer Hardware Used the software for: 2+ years ### "Fitness achieved and stay fit" October 26, 2023 5.0 My fitness goals are reach Pros Assist people to reach their fitness goal changing their lives Cons Best easy to use and learn there I recommend it Review Source BW Bianca W. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Women's Workout Review" December 18, 2019 4.0 I am using Gym Assistant on a daily basis with all member data base inputed and am happy with the results. Pros The software was very easy to learn after using a different gym software. Cons Having an issue with sending out mass e-mails and all members not receiving them. Review Source Response from BioLogic December 19, 2019 Great to get your valuable feedback, thank you. Gym Assistant software is designed to be simple and easy to use, glad you agree! We will have our Support team follow-up to further investigate and resolve your email issues. We appreciate your business. - Gym Assistant KK Korey K. Member/Event Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Great Software" December 13, 2019 5.0 Pros Simple and easy to use. I can keep track of all the members that are in our facility. Parents like it so they can call me and I can let them know if their child is at our facility or not. Great for storing valuable information of our members for emergency circumstances. Cons It is a little expensive, especially when buying new barcode tags. Review Source Response from BioLogic December 13, 2019 Thank you for the valuable feedback. By design our software is simple and easy to use, so we are glad to hear this is your experience using it. We appreciate your business over these many years. Thank you - Gym Assistant DA Debbie A. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" December 19, 2019 5.0 Pros It is very easy to use and has all the functions we need. Cons Nothing. I like everything in this software. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gym Assistant It was more user friendly and more what I was looking for. Review Source Response from BioLogic December 20, 2019 Thank you for your supportive feedback. We are pleased to see you find Gym Assistant software simple to use and powerful too. We appreciate your business, thank you. - Gym Assistant JH Janice H. Accounting Assistant Government Administration Used the software for: 2+ years ### "I pay the bill for our Parks & Recreation department." September 6, 2023 5.0 I do not actually work with the system to enough to have an opinion. Pros Communication - Gym Assistant is great about communicating any changes. Cons I do not actually work with the system to enough to have an opinion. Review Source Response from BioLogic September 7, 2023 Thanks for your positive feedback about Gym Assistant. We are glad that you find our software updates communication of value. We appreciate your business over the past few years and beyond! - Gym Assistant KD Karen D. Deputy Clerk Government Administration Used the software for: 2+ years ### "Community Pool" August 28, 2023 5.0 They have been great to work with and a good price Pros That it allows us to check patrons in and out and keep with in our limit Cons That the scanner makes the same sound for any bar code. Reason for choosing Gym Assistant Was suggested Review Source Response from BioLogic August 29, 2023 Thanks for your positive feedback about Gym Assistant. We are glad our software system allows you to perform automated Check-in/out for your members. We appreciate your business over many years and beyond! - Gym Assistant MA Melissa A. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistance check in program" October 9, 2020 4.0 Pros It is easy to navigate, locate member history, manage reports and billing Cons getting ahold of the support service.....they are not open when we are and getting a call back is a lengthily wait Reason for choosing Gym Assistant has current system so we upgraded Review Source Response from BioLogic October 12, 2020 Thanks for your positive feedback about Gym Assistant software. Our technical Support is open M-F 8:00:am to 4:30pm PDT and we respond to all phone calls and emails. You can find our complete Support Policies here: https://www.gymassistant.com/gym-assistant-support-policies/ . We appreciate your business, thank you - Gym Assistant GW GINA W. OWNER Health, Wellness and Fitness Used the software for: Less than 6 months ### "We bought a gym!" October 9, 2020 4.0 Overall we've enjoyed it. I've never looked into other programs and quite honestly have no intention of doing so. If it works, why change it all out?? It's doing what we need it to do at this point in the game. Now ... get more members and some experience under out belt, I may rethink that. Lol But, we did notice with this last update there was some great changes. Caught us off-gaurd because there was no notice of an update coming ... but we were able to navigate pretty quickly. We do have a few questions we'll be reaching out to customer service for some help on. Pros We bought a gym ... this program was already installed so we stayed with it. For the most part it's very simple to use. I would say we picked it up fairly quickly and it's allowed us to monitor visits nicely. Cons I think the report side might could use a little tweaking. It seems to be slightly limited but I have to admit, I haven't had a whole lot of time to spend on it to see if it can do more. But from first glance, it's a little limited. Review Source Response from BioLogic October 12, 2020 Thanks for your positive feedback about Gym Assistant. We are glad you have had an easy transition as a new owner using our software to efficiently run your gym business. Please reach out to our technical Support team with questions and for assistance. We appreciate your business, thank you - Gym Assistant LM Luke M. Director of The CUBE Health, Wellness and Fitness Used the software for: 2+ years ### "Love This Product" October 21, 2020 4.0 It has been great overall. Pros It's very easy to use and it gives you a lot of great data through the reporting features. Cons I wish there were more reporting options or weren't as many steps on some of the functions. Removing/purging old members could be easier as well. Review Source Response from BioLogic October 23, 2020 Thank you for your positive feedback about Gym Assistant. We are glad you find our software easy to use. And please reach out anytime to our technical Support team for any assistance including with Reporting. We appreciate your business over many years! Thank you - Gym Assistant SS Steven S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Boxing Gym Membership Software" November 4, 2021 5.0 Easy to set up and easy to manage. Pros A huge benefit is that you can buy it outright, rather than getting locked in to expensive ongoing subscription based packages. Cons That we haven't as yet been able to utilize all the benefits that the program has to offer. Reason for choosing Gym Assistant Simple to use, and the customer support was fantastic. Review Source Response from BioLogic November 9, 2021 Thanks for your positive feedback about Gym Assistant. We are glad you find our non-subscription based software simple to use and backed by "fantastic" customer support. We appreciate your business over these past couple years and beyond. thank you! - Gym Assistant RS Rahim S. Sales Direction Health, Wellness and Fitness Used the software for: 2+ years ### "RSG - Gym Assistant" August 22, 2019 4.0 Good - we have been working with them for 3/4 years. Pros Price and Functions i.e. reporting and the check in possibility. Cons Lack of CRM functions for marketing purposes. Reason for choosing Gym Assistant Price and functionality plus I got to speak with the company directly and they assured me they would stick with us. Review Source Response from BioLogic September 6, 2019 Thank you for your fair feedback. Over the past twenty years we continue to further develop our software with improvements. New capabilities are only months away. We look forward to continue to serve your business. Thank you - Gym Assistant nP nicole P. supervisor Facilities Services Used the software for: 2+ years ### "Rec Center " January 2, 2020 5.0 we are very satisfied with gym assistant and customer service we get when you call in for assistance especially in the technician department \[SENSITIVE CONTENT HIDDEN\] is always a great help. Pros The software is very easy and convenient to use. Cons we did have some trouble with the scanner in the beginning but we had some online help and the issue was resolved Review Source Response from BioLogic January 3, 2020 Thanks for your valuable feedback. We are glad to see you find Gym Assistant software easy to use and are satisfied too with our Technical Support. We appreciate your business, thank you! -Gym Assistant CB Candice B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best thing we bought for our business " October 13, 2020 5.0 Customer service has always been great. If you need help they can log onto your computer and make sure everything is running smoothly. We really would be lost without these guys! Pros Easy to use software that helps us run our business. It has great features. Cons The email is pretty basic they are always running updates this is a feature that needs updating. Review Source Response from BioLogic October 14, 2020 Thanks for your positive feedback about Gym Assistant software. We are glad to hear our easy to use software helps you run your gym operations. We appreciate your business, thank you! - Gym Assistant SS Shanna S. PR Health, Wellness and Fitness Used the software for: 2+ years ### "Software is reliable and customer service is Top Notch" December 12, 2019 5.0 Their customer service has been outstanding! We are always able to get the help we need within the hour if not sooner, even on weekends. Pros It is very user friendly and easy to learn Cons There are a few minor things it won't do but overall we are very satisfied Review Source Response from BioLogic December 13, 2019 Thank you for your valuable feedback. We are pleased you find our software and customer service so reliable. We appreciate your business and look forward to continue to serve all your outlets. Thank you - Gym Assistant DA Dawn A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Assistant" October 8, 2020 5.0 I've had it for roughly 15 years and have been very pleased with it's ease of use. Pros It's a very simple program to maneuver thru. Cons I wish I could do my billing through Gym Assist Review Source Response from BioLogic October 9, 2020 Thank you for your positive feedback about Gym Assistant software. We are glad you have been a satisfied user for over a decade. And yes you can do your Billing through Gym Assistant software, our Team will contact you to provide further information and hopefully help get you started saving a lot of time! We appreciate your business, thank you - Gym Assistant HG Heather G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "gym assistant" December 11, 2019 4.0 Pros It allows my gym to run when I am not here. It has most things that I need on a day to day basis Cons I would love an online payment option. Also, when members are connected for due dates to change when you correct one. Review Source Response from BioLogic December 12, 2019 Thank you for your valuable feedback. We are pleased to hear our Gym Assistant software helps run your business well. And good news, early in 2020 we will be releasing our new online member portal which will offer online payment capability and more! - Gym Assistant WL Whitney L. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Gym Assistant" October 8, 2020 5.0 Gym Assistant has been absolutely wonderful overall. I love the company and would recommend it to anyone. Pros I love the ease of use and accessibility to support. Cons The display looks slightly outdated, but the functionality makes up for it. Alternatives considered [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Reason for choosing Gym Assistant The functionality is exactly what we needed! Review Source Response from BioLogic October 9, 2020 Thank you for your positive feedback about Gym Assistant software. We are glad you are a satisfied user deploying our full functionality including Access Control, Billing and Check-in. Please don't hesitate to contact our technical Support team for any assistance along the way. We appreciate your business, thank you - Gym Assistant MC Matt C. Executive Director Sports Used the software for: 6-12 months ### "GymAssistant" October 8, 2020 4.0 Great experience with Gym Assistant, they have exceptional customer service and sales support. Very helpful in finding the right solution for business problems/opportunities Pros The software features many add-ons and functionality that assist with growing our business Cons Some features seem expensive and have limited functionality. Reason for choosing Gym Assistant I was not involved when the software was purchased. I have used and upgraded the product after arriving. There is a ton of functionality that we didn't utilize previously. Review Source Response from BioLogic October 9, 2020 Thanks for your positive feedback. We are glad you were able to discover the wide variety of software features in Gym Assistant software and put some to use for your Organization. Please reach out to our technical Support team anytime for assistance. We appreciate your business - Gym Assistant MG Michelle G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great system" October 13, 2020 4.0 Pros Love tracking our members, give reminders such as birthday and time for measurements. Cons No complaints about the system. It is very easy to operate. Review Source Response from BioLogic October 15, 2020 Thanks for your positive feedback about Gym Assistant software. We notice you are operating a very old version of our software. Please reach out to sales@gymassistant.com if you would like to learn about upgrade options to receive more features and functionality. We appreciate your business, thank you - Gym Assistant WF Will F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "24 hour fitness " October 7, 2020 5.0 I have had no trouble in 5 years with my software Pros Easy and complete for my 24 hour fitness needs Cons I would like to have an app on my phone linked to my gym assistant to process payments and open door when I’m off site Review Source Response from BioLogic October 9, 2020 Thanks for you positive feedback. We are glad you are satisfied with our Access Control system from Gym Assistant. Our Support team will reach out with some information about remote access. We appreciate your business. - Gym Assistant NG Nathaniel G. Director Government Administration Used the software for: 2+ years ### "Hudson Campbell Sports & Fitness Center" June 22, 2016 5.0 The software we had prior to getting GA was something out of the Stone Ages. When we were searching for new software, we wanted to find something that was efficient, inexpensive, and user friendly. We demoed a few programs, but GA was the one that we selected. Since the first software download in 2014 our membership numbers have tripled. We are also a municipal run gym and the software has helped us to keep accurate records of all of our transactions. Our internal audits and the audits by the State Board of Accounts have been accurate. Pros Very User Friendly Cons I wish there was a way to automatically send out emails to customers to let them know their membership dues are almost due or due. Review Source KS Kim S. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Technical Support" October 2, 2020 3.0 Okay. They were super helpful in the beginning but when I was having lots of problems they were hard to reach and did not call back in a timely manner. Pros The ease of entering new members into the system Cons The desk card reader didn't work most of the time, reports were hard to navigate, member visits each month are highly inaccurate, and the dual monitors are a problem. Reason for choosing Gym Assistant The pricing and it seemed like a good program for a small gym Review Source Response from BioLogic October 5, 2020 Thank you for your overall feedback about Gym Assistant software. Our technical Support team will follow-up directly to help address some of technical issues you are experiencing. The first several months of the COVID-19 period placed a tremendous strain on our response times, hopefully those times are over for all of us! We appreciate your business - Gym Assistant JC Jeff C. Oener Health, Wellness and Fitness Used the software for: 2+ years ### "Company software " December 24, 2019 5.0 Had system for 8 years and have been very pleased with product. Pros Works great for my business and takes care of all my members needs. Cons Nothin at all, we love the product. Also will continue to use it. Review Source Response from BioLogic December 30, 2019 Thank you for your generous feedback. We are glad our Gym Assistant software works great to manage your member data for your locations. We appreciated your business and look forward to continue to serve you. Thank you! - Gym Assistant Talk to a Capterra advisor for free and get results within 15 minutes.