# InTouch Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about InTouch Software - reviews, pricing plans, popular comparisons to other Lead Management products and more. Source: https://www.capterra.com/p/42973/InTouch-Technology --- # InTouch Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) InTouch ## What is InTouch? Our industry leading CRM provides sales and marketing solutions built exclusively for the health & fitness industry. From lead generation to member engagement, our products/services are designed to streamline workflows, improve staff productivity and promote revenue driving decisions. ## What is InTouch used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Lead Nurturing](https://www.capterra.com/lead-nurturing-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 61% Neutral 24% Negative 16% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InTouch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://intouchtechnology.com&name=InTouch) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InTouch 3.8 (38) VS. [4.3 (2,934)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting Price Contact vendor Starting Price $12 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (38) Ease Of Use 4.3 (2,882) Value For Money 4.4 (20) Value For Money 4.1 (2,207) Customer Service 4.4 (24) Customer Service 4.2 (2,051) ## InTouch alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.5 (6,243)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (711)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/42973/InTouch-Technology/alternatives/) ## FAQs about InTouch Overview ### Which roles and teams benefit most from InTouch? InTouch is most used by membership managers, sales teams, and club operations leaders at fitness businesses. These roles rely on it to manage member outreach, track leads, support renewals, and coordinate daily club workflows. Owners and directors use it to monitor performance, streamline communication, and improve member retention. Answer based on 38 reviews Overview ### What company size and specific industries is InTouch built for? InTouch is designed for health and fitness clubs of all sizes, including small studios, growing gyms, and larger club operations. It is built for organizations in the health and fitness industry that need lead generation, marketing, sales, and member retention tools. Features and Usability ### What are the key features of InTouch? InTouch offers CRM and contact management, lead capture and lead management, and marketing automation tools such as drip campaigns, autoresponders, and campaign scheduling. It also includes email marketing, SMS marketing, segmentation, pipeline management, reporting and statistics, and third-party integrations for multi-channel communication. Integrations ### Which third-party tools and platforms does InTouch integrate with? InTouch integrates with four third-party tools and platforms: CSI Spectrum, Jonas Club Management, MotionSoft, and Zapier. These connections cover club management, communications, and automation needs, giving InTouch a small but focused integration set for linking core operational systems with broader app workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does InTouch offer? InTouch provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does InTouch offer? InTouch provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support quality feedback is not available here, so no claims can be made about response times, helpfulness, or common frustrations. These channels are listed as the product’s support options. User interface ### Is InTouch easy to use day to day? InTouch works well for guided daily sales tasks, but the interface often feels dated and more complex than expected. Sales teams like the lead follow-up flow and basic navigation after training, while many users find search, reporting, list views, and texting or call logging require too many clicks. Answer based on 12 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Lead Capture 4.2 (31) 51.61% of 31 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Engagement 3.8 (30) 53.33% of 30 reviewers that rated this feature as important or highly important Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Campaign Management 3.2 (27) 18.52% of 27 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Interaction Tracking 3.8 (26) 69.23% of 26 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Marketing Automation 3.5 (26) 34.62% of 26 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Performance Metrics 3.2 (9) 11.11% of 9 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. InTouch 57 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Track interaction history by documenting conversations for contacts Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Tools designed to streamline the process of lead generation and management for sales teams Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Group leads or contacts based on their specific characteristics Send promotional campaigns or transactional messages via text messages Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Web form that allows users to enter data that is sent and processed for different reasons Get Advice We can help you find the software with the features you need. Features 3.5 (38) 3.5 Based on 38 reviews ## Pricing Value for money 4.4 (20) ### Starting price Free trial not available Value for money 4.4 (20) 4.4 Based on 20 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ MotionSoft](https://www.capterra.com/p/43011/Powerful-Club-Management/)[ CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/)[ Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (24) 4.4 Based on 24 reviews ## User reviews Overall rating 3.8 Based on 38 reviews Filter by rating 5(13) 4(10) 3(9) 2(6) 1(0) Mentioned topic Sorted by most recent SE Santiago E. Industrial Engineer Food & Beverages ### "InTouch - A smart solution " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2021 It really does what it promises Pros The new interface is quitely completer than the older version Cons The older version was much easier to use than the current version Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LU Lauren U. Sales Rep Health, Wellness and Fitness ### "Easy to use and Easy on the eyes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 7, 2021 Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful for us in closing sales! I would absolutely recommend InTouch to other companies. Pros InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC. Cons The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Michael W. Operations Manager Health, Wellness and Fitness ### "InTouch for Gyms" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 6, 2021 Overall it was a good experience. Ownership ended up switching to a platform called lead lion, which has been about the same as far as experience. I believe price was a factor in this decision, but am not entirely sure. They have been managing our campaigns, as well, sending 100 automated texts, per day to our lists of previous clients. Pros Having your guest pass waiver and sign in as one platform with your CRM software is a major benefit. Using ABC financial for guest passes then having to manually move their data over was a pain and often led to missed leads. With InTouch they were able to check in at the front desk and could immediately follow up within the same platform. Cons The organization of the platform could have been better. It was sometimes difficult to get staff to properly navigate without spending a lot of training time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Aydan K. Fitness Consultant Retail ### "Onelife Fitness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 6, 2021 Pros The easy communication between myself and my leads. Cons The leads lag sometimes and don’t always load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Leland C. General Manager Health, Wellness and Fitness ### "Intouch" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 29, 2021 We use it everyday and love it! Pros Yes it is easy to use and easy to train others. Cons I wish it could recognize repeat attendees of our health club easier so we could train our front desk. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Lakisha W. General Manager Hospital & Health Care ### "Just started-Still learning " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 28, 2021 Still new to the product. Pros Captures prospect information and helps to engage them right away and consistently AUTOMATICALLY. Cons I would like automatic computer notifications when a certain amount of time has passed and calls need to be made. Turn on computer notifications even when I’m not in the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP Dennis P. Strength coach Health, Wellness and Fitness ### "Must use this!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 28, 2021 Heading over on pleasant experience, it's very easy to use. Pros Love everything about it. It absolutely a dream to use. Cons I wouldn't change anything. It's absolutely perfect the way it is Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Caitlin W. Membership Manager Health, Wellness and Fitness ### "InTouch is the best!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2021 Overall its amazing! I would recommend to anyone who is looking for something like this for their business not matter how big or small. Keeps you on track, organized daily and smooth to use. Pros The product is extremely easy to use! Each feature does exactly what we need and its simple to navigate which is fantastic when you want to do things in a speedy fashion for your clients! Cons The only issue and its not a huge one, but entering in our schedule in InTouch used to be very simple and now we have to go through an external link to do so and that process is not quick or smooth. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Matthew M. Membership Manager Management Consulting ### "Keeping InTouch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 28, 2021 Very good, overall experience. Enjoy using the software and makes work that much easier. Pros The ease of access to communicate with leads Cons The interface seems dated compared to other softwares Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM LISA M. Sales Representative Health, Wellness and Fitness ### "Intouch and Fitness Prospecting Go Hand in Hand " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2021 The connection to our BOSS system-eagreements is essential to the presentation of our sales and the simplicity. Pros Easy to maneuver- bright colors make it easy to read. Love the features of the notes that can be accessible to everyone on my team. Cons The "Calling feature" --you have to jump through hoops in order to receive status of "made" calls! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/42973/InTouch-Technology/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Meritto vs InTouch](https://www.capterra.com/compare/42973-250169/InTouch-Technology-vs-Comprehensive-Admission-Suite)