# InTouch Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about InTouch Software - reviews, pricing plans, popular comparisons to other Lead Management products and more.

Source: https://www.capterra.com/p/42973/InTouch-Technology

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# 

 InTouch Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

InTouch

## What is InTouch?

Our industry leading CRM provides sales and marketing solutions built exclusively for the health & fitness industry. From lead generation to member engagement, our products/services are designed to streamline workflows, improve staff productivity and promote revenue driving decisions.

## What is InTouch used for?

[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Lead Nurturing](https://www.capterra.com/lead-nurturing-software/)

Top alternative

Featured

Overall rating

Based on 38 user reviews

Reviews sentiment

Positive

61%

Neutral

24%

Negative

16%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for InTouch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://intouchtechnology.com&name=InTouch)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### InTouch

3.8 (38)

VS.

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.7 (38)

Ease Of Use

4.4 (4,352)

Value For Money

4.4 (20)

Value For Money

4.3 (3,488)

Customer Service

4.4 (24)

Customer Service

4.4 (3,496)

## InTouch alternatives

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (721)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/42973/InTouch-Technology/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Lead Capture

4.2 (31)

51.61% of 31 reviewers that rated this feature as important or highly important

Automatically identify and save contact information of potential customers

Lead Engagement

3.8 (30)

53.33% of 30 reviewers that rated this feature as important or highly important

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Campaign Management

3.2 (27)

18.52% of 27 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Interaction Tracking

3.8 (26)

69.23% of 26 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Marketing Automation

3.5 (26)

34.62% of 26 reviewers that rated this feature as important or highly important

Automate workflows and trigger campaigns based on customer actions

Performance Metrics

3.2 (9)

11.11% of 9 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

InTouch 56 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create and automatically send premade copy in response to customer messages

Track and manage schedules and meetings via an integrated calendar

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Set campaign schedules by selecting start, pause, and end dates

Communicate using direct chat or messages within the system

Track the amount of clicks on individual products to measure campaign results

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.)

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Create labels for products that contain required information such as colors, sizes, dates, etc.

Import and export data to and from software applications

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Send automated marketing emails based on user actions over a predetermined period

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Predefined actions automatically performed on the occurance of specific events

Track interaction history by documenting conversations for contacts

Create landing pages or online forms designed to capture new leads and prospects

Automatically identify and save contact information of potential customers

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Real-time alerts or notifications that inform teams about new leads or prospects

Engage with a lead throughout the sales process by actively providing information

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Tools designed to streamline the process of lead generation and management for sales teams

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.)

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Group leads or contacts based on their specific characteristics

Send promotional campaigns or transactional messages via text messages

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Web form that allows users to enter data that is sent and processed for different reasons

Get Advice

We can help you find the software with the features you need.

Features

3.5 (38)

3.5

Based on 38 reviews

## Pricing

Value for money

4.4 (20)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.4 (20)

4.4

Based on 20 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

MotionSoft](https://www.capterra.com/p/43011/Powerful-Club-Management/)[

CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/)[

Jonas Club Management](https://www.capterra.com/p/124932/Jonas-Club-Management/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (24)

4.4

Based on 24 reviews

## User reviews

Overall rating

3.8

Based on 38 reviews

Filter by rating

5(13)

4(10)

3(9)

2(6)

1(0)

Mentioned topic

Sorted by most recent

SE

Santiago E.

Industrial Engineer

Food & Beverages

### "InTouch - A smart solution "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 4, 2021

It really does what it promises

Pros

The new interface is quitely completer than the older version

Cons

The older version was much easier to use than the current version

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LU

Lauren U.

Sales Rep

Health, Wellness and Fitness

### "Easy to use and Easy on the eyes"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 7, 2021

Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful for us in closing sales! I would absolutely recommend InTouch to other companies.

Pros

InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC.

Cons

The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MW

Michael W.

Operations Manager

Health, Wellness and Fitness

### "InTouch for Gyms"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 6, 2021

Overall it was a good experience. Ownership ended up switching to a platform called lead lion, which has been about the same as far as experience. I believe price was a factor in this decision, but am not entirely sure. They have been managing our campaigns, as well, sending 100 automated texts, per day to our lists of previous clients.

Pros

Having your guest pass waiver and sign in as one platform with your CRM software is a major benefit. Using ABC financial for guest passes then having to manually move their data over was a pain and often led to missed leads. With InTouch they were able to check in at the front desk and could immediately follow up within the same platform.

Cons

The organization of the platform could have been better. It was sometimes difficult to get staff to properly navigate without spending a lot of training time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Aydan K.

Fitness Consultant

Retail

### "Onelife Fitness"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

July 6, 2021

Pros

The easy communication between myself and my leads.

Cons

The leads lag sometimes and don’t always load.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LC

Leland C.

General Manager

Health, Wellness and Fitness

### "Intouch"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 29, 2021

We use it everyday and love it!

Pros

Yes it is easy to use and easy to train others.

Cons

I wish it could recognize repeat attendees of our health club easier so we could train our front desk.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LW

Lakisha W.

General Manager

Hospital & Health Care

### "Just started-Still learning "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

June 28, 2021

Still new to the product.

Pros

Captures prospect information and helps to engage them right away and consistently AUTOMATICALLY.

Cons

I would like automatic computer notifications when a certain amount of time has passed and calls need to be made. Turn on computer notifications even when I’m not in the system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

Dennis P.

Strength coach

Health, Wellness and Fitness

### "Must use this!! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

June 28, 2021

Heading over on pleasant experience, it's very easy to use.

Pros

Love everything about it. It absolutely a dream to use.

Cons

I wouldn't change anything. It's absolutely perfect the way it is

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CW

Caitlin w.

Membership Manager

Health, Wellness and Fitness

### "InTouch is the best!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 28, 2021

Overall its amazing! I would recommend to anyone who is looking for something like this for their business not matter how big or small. Keeps you on track, organized daily and smooth to use.

Pros

The product is extremely easy to use! Each feature does exactly what we need and its simple to navigate which is fantastic when you want to do things in a speedy fashion for your clients!

Cons

The only issue and its not a huge one, but entering in our schedule in InTouch used to be very simple and now we have to go through an external link to do so and that process is not quick or smooth.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Matthew M.

Membership Manager

Management Consulting

### "Keeping InTouch"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 28, 2021

Very good, overall experience. Enjoy using the software and makes work that much easier.

Pros

The ease of access to communicate with leads

Cons

The interface seems dated compared to other softwares

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LM

LISA M.

Sales Representative

Health, Wellness and Fitness

### "Intouch and Fitness Prospecting Go Hand in Hand "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 28, 2021

The connection to our BOSS system-eagreements is essential to the presentation of our sales and the simplicity.

Pros

Easy to maneuver- bright colors make it easy to read. Love the features of the notes that can be accessible to everyone on my team.

Cons

The "Calling feature" --you have to jump through hoops in order to receive status of "made" calls!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/42973/InTouch-Technology/reviews/)

Popular comparisons

[HubSpot CRM vs InTouch](https://www.capterra.com/compare/42973-152373/InTouch-Technology-vs-HubSpot-CRM) 

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