# Page 2 | InTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is InTouch the right Lead Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/42973/InTouch-Technology/reviews

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InTouch

3.8 (38)

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Last updated March 13th, 2026

# Page 2 - Reviews of InTouch

## Showing most helpful reviews

Showing 26-38 of 38 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HJ

Hope J.  
Membership Accounting Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Its OK"

June 18, 2021

2.0

Pros

I like it for the sales team to engage with members

Cons

It lags, switching between sites is slow, and the look is overall dinosaur age looking.Does not fit well on laptop screens as well.

Review Source

MM

Matthew M.  
Membership Manager  
Management Consulting  
Used the software for: 6-12 months

### "Keeping InTouch"

June 28, 2021

5.0

Very good, overall experience. Enjoy using the software and makes work that much easier.

Pros

The ease of access to communicate with leads

Cons

The interface seems dated compared to other softwares

Review Source

CW

Caitlin W.  
Membership Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "InTouch is the best!!"

June 28, 2021

5.0

Overall its amazing! I would recommend to anyone who is looking for something like this for their business not matter how big or small. Keeps you on track, organized daily and smooth to use.

Pros

The product is extremely easy to use! Each feature does exactly what we need and its simple to navigate which is fantastic when you want to do things in a speedy fashion for your clients!

Cons

The only issue and its not a huge one, but entering in our schedule in InTouch used to be very simple and now we have to go through an external link to do so and that process is not quick or smooth.

Review Source

BC

Bobby C.  
Membership Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Intouch Drive Review"

June 23, 2021

3.0

Pros

The new look is better than the older version.

Cons

The older version of the software was definitely more user friendly.

Review Source

LW

Lakisha W.  
General Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Just started-Still learning "

June 28, 2021

5.0

Still new to the product.

Pros

Captures prospect information and helps to engage them right away and consistently AUTOMATICALLY.

Cons

I would like automatic computer notifications when a certain amount of time has passed and calls need to be made. Turn on computer notifications even when I’m not in the system.

Review Source

DA

David A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Intouch review"

June 23, 2021

5.0

Overall good program

Pros

Communication to leads with text and email blasts.

Cons

Would like to see some more reporting on analytics.

Review Source

MF

Matt F.  
Membership Advisor  
Sports  
Used the software for: Less than 6 months

### "Really no that great"

June 18, 2021

2.0

Pros

The scheduler is easy to use but weird to read

Cons

Can't set alerts for contacting leads. Just generally slow and weird to use.

Review Source

BW

Brinna W.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Not happy"

June 21, 2021

3.0

Frustrating that I cannot do things quickly. Complicated to teach as there are many steps to each process

Pros

It's easier than InTouch Follow Up to filter types of leads/dates on to do list

Cons

Almost every change they made from InTouch Follow Up. It takes too many steps to do one task (like make a call to a lead, or mark an appt as confirmed). Additionally, when I manually schedule a call for a future date it does not override the auto-scheduled calls which means I then have to delete the auto-scheduled call or it will show up as overdue. On the Calendar page, after making a change to an appt I have to refresh to view my appts for the day (the whole page goes blank). Basically, there's too much of a lag/delay with everything

Review Source

SH

Steven H.  
Assistant General Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Not as easy to use as the web platform, but not bad"

June 18, 2021

4.0

Pros

Drive works on mobile devices and is now the only way to check in on the CRM without Adobe Flash. Once you get familiar with the interface, moving leads and logging targeted calls/messages is simple.

Cons

Sorting and viewing opportunities is not as easy as you’d see on the normal web interface. Ive found that I’ve needed to search for individuals rather than find an easy place to see my own leads or agenda.

Review Source

RS

Ryan S.  
Sales Associate  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "InTouch Review"

June 18, 2021

4.0

It’s a sweet program. I just wish there was a way to get my leads off of the home page so they don’t keep popping up. Maybe there is a way to do that, but I can’t seem to figure it out.

Pros

Fast input and organized. Easy updates straight to my emails via text and voicemails

Cons

The leads that aren’t interested keep popping back up

Review Source

JC

Jake C.  
Sales Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to use with key features included"

June 23, 2021

5.0

Pros

It makes it easy to keep track of all leads and review past interactions with them, and key reminders to follow up

Cons

Even with mgr capabilities I cannot see the daily tasks for other reps and it would be nice to have better campaign tracking (for instance with text in or online forms) could be more streamlined.

Review Source

SV

Stephanie V.  
General Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for Follow-Up"

June 21, 2021

5.0

Pros

We use In-Touch primarily because if we have turnover of sales staff or sales staff that does not complete calls, the leads are always captured and continue to get emailed during transitions.

Cons

It is a little difficult to switch owners of leads in bulk.

Review Source

SE

Santiago E.  
Industrial Engineer  
Food & Beverages  
Used the software for: Less than 6 months

### "InTouch - A smart solution "

November 4, 2021

5.0

It really does what it promises

Pros

The new interface is quitely completer than the older version

Cons

The older version was much easier to use than the current version

Review Source

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