# Synergy Case Management System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Synergy Case Management System Software - reviews, pricing plans, popular comparisons to other Legal Case Management products and more. Source: https://www.capterra.com/p/43128/Synergy-Case-Management-System/reviews --- # Synergy Case Management System Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Synergy Case Management System ## What is Synergy Case Management System? Synergy Case Management System (CMS) is a powerful software that automates and modernizes the work of justice sector institutions in civil, criminal and administrative domains. It enables moving from traditional paper-based case filing to automation of the entire case lifecycle, reduces case backlogs and helps handling more cases in less time. CMS provides a complete set of functionality including data entry, e-filing, case workflow management, scheduling, analytics and reporting. ## What is Synergy Case Management System used for? [Legal Case Management](https://www.capterra.com/legal-case-management-software/)[Court Management](https://www.capterra.com/court-management-software/)[Legal Document Management](https://www.capterra.com/legal-document-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Synergy Case Management System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.synisys.com&name=Synergy Case Management System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Synergy Case Management System 4.6 (5) VS. [4.6 (788)](https://www.capterra.com/p/115613/MyCase/reviews/) Starting Price $0.01 Per User Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.6 (537) Value For Money 4.0 (1) Value For Money 4.5 (476) Customer Service 4.6 (5) Customer Service 4.6 (521) ## Synergy Case Management System alternatives [4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (1,692)](https://www.capterra.com/p/105428/Clio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (286)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (76)](https://www.capterra.com/p/165422/CloudLex/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/43128/Synergy-Case-Management-System/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Appeals Management Capture, manage, and share case information throughout the appeals process Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar Management Track and manage schedules and meetings via an integrated calendar Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Synergy Case Management System 24 features Define levels of authorization for access to specific files or systems Capture, manage, and share case information throughout the appeals process Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Track, store, and access client contracts or licenses Manage and maintain a detailed record of information and updates associated with each court case Assign categories, labels, tags, or attributes to documents for organization, search and storage Custom forms to streamline repetitious aspects of a document Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Monitor and record expenses such as purchases or charges incurred Designed for use by municipal courts Search for specific words or phrases within a document or database Tracking, managing, and initiating the transfer of funds for overdue customer payments Create, manage and track all task activities and progression Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $0.01 Per User, Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(4) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JK Joelle K. Lawyer Legal Services ### "IECMS BENEFIT AND CONSEQUENCES" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 7, 2020 Since we have IECMS, life of lawyers become more easy. Work is done fast and clients are happy. Pros It is so helpful in term of time. no queue in court. you can apply evidences even at night. Doing appeal in court at anytime before mid night,etc Cons sometimes this software crush and cases are postponed. Need to strength it. In courts Out of kigali, connexion is very poor and lawyers spend time waiting because of the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Moreki R. ICT Manager ### "Lesotho Judiciary Case Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 14, 2016 The Lesotho Case Management System has been designed and developed by Synergy International System. It is currently operational at 3 sites, High Court, Commercial Court and Magistrate Court in the Maseru district. Overall the system functionalities are satisfactory to us as they align with the Lesotho Judiciary business functions and requirements. Since the introduction of this system, Management is able to make informed decision since system allows them to create reports in any form they want them to appear; because you can customize them in any format: Bar chart, Pie Chart, report format. It is user friendly and very easy to use and has contributed significantly in a proper case management and tracking of files or cases. It has resulted in the acceleration of case processing and the workflow is now in a systematic manner. Thus resulted in efficiency and effectiveness of the court staff. In the same light our clientele is satisfied with service delivery since the introduction of this system. It has further resulted in the equal distribution of work load since the system allocates the case automatically to the Judicial Officers as oppose to the past where allocation was manual and bias. We have also received proper training on the usage of this system and the support on post implementation which has further made it easy and encourage our staff to use it. We are so happy and satisfactory by the after sales service we receive on the system and its functionalities. The Lesotho Judiciary is not the same post the implementation of the Case Management System as it responds to our business functionalities and requirements in overall, suffice is to emphasize the ease use has resulted in support staff using it effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZH Zacharie H. E-Justice Specialist ### "Customizable and user friendly court case management system, great case processing software solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 16, 2015 Synergy\`s CMS integrated for 5 institutions of justice sector of Rwanda has all the capabilities necessary to fully automate judicial and administrative procedures. The system is fully customization. The system helps to provide case information to case parties through a user-friendly web portal. It was quite easy to learn how to use the system, how to create ad-hoc reports, necessary monthly statistics and reports on daily activities. Also data can be easily collected and exported, as just by selecting several criteria you can get your desired report, also avoid duplication and reduce operational costs. The system also helps us to save time, such procedures as transfer of cases from an institution to another can be done just by one click. I think this is also very essential and useful tool of the system. Moreover, the information on the legal cases is standardized and stored in the centralized database which makes the access and review of any legal case easier and faster. The CMS is very useful for having transparent judicial procedures. This is definitely very essential for getting clear and precise understanding of the procedures. We would like to acquire the offline version of the system, otherwise the system fully met our expectations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Niceson K. IT Business Analyst ### "It was so amazing using the system, so much functionality and yet very simple to use. Simply Awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 10, 2015 The system is fully integrating 5 institutions of justice sector (police, prosecution, courts, civil litigation and prisons) plus litigants across the country and overseas. Information access and sharing is just by simple clicks. The population of Rwanda is currently 11 million, the institutions are around 149 police units, 78 prosecution offices, 82 courts, civil litigation office, and 10 prisons country wide. It is workflow based and role based fully incorporating the whole case life cycle and additional components such as tasks, appointments and follow up. It is fully customizable. Rwanda is a developing country which is accommodating to change in law and way of work, this system is just what we needed since we can easily modify modules. The system's reporting is the best and strongest module of the system. By simple drag and drop, it allows for accurate reporting to be delivered in different forms such as lists, reports, cascades, charts, bubbles, etc. Better still, is its dashboard module that enables users to visualize multiple reports on one window for better decision making. The system allows litigants to easily access and followup on all cases in which they have ever party. Transfer of cases from an institution to another or from a court to another anywhere in the country is just by simple clicks reducing transport costs and serving cheap, fast and effective justice. It is highly responsive, accessible to all devices; phones, tablets and computers. The end users love this system. It helps them efficiently do their work with so much ease. Thanks to synergy. Like any other electronic system, it requires power and internet which is still difficult for some litigants and courts to get. However, Rwanda has laid a nationwide fiber optic and in the very near future, this will not be much of a challenge. My Experience with the system: I have worked with this system and had the pleasure of training it to end users (judges, registrars and court inspectors). My experience has been awesome and we hope it can be extended to the rest of the world. His excellency the chief justice said, "This is the kind of system suitable for Rwandans because Rwandans deserve the best". I also had the pleasure of presenting this system (among the many courtroom technologies in Rwanda) to court delegations from Uganda and Burkina Faso and they were particularly fascinated by the case management system. It is simply an absolute beauty in itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Julius K. IT Specialist ### "CMS is a wonderful system for e-filling and case workflow management. it has agood reporting system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 9, 2015 Pro The system is easy to use and it's a fully fledged system with all the necessary tools embedded in it. Cons The technology on which it's built, is not so common i.e. IDM technology Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)