Who Uses This Software?

We help small to medium sized retail/wholesale companies gain control of their business. Windward System Five is fast and easy to use.


Average Ratings

136 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $4,000.00/one-time
    See pricing details
  • Free Trial
  • Deployment
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Windward Software
  • www.windwardsoftware.com
  • Founded 1984
  • Canada

About Windward System Five

When it comes to business process demands, rental companies have some very unique requirements. Windward's RentalPOS Software has been specifically designed to meet these unique challenges. Rental Point of Sale addresses such demands as tracking of rental inventory, processing of rental orders, issues and returns, servicing of rental equipment, and rental billing all while providing a complete Business Management Solution.


Windward System Five Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Contract Management
  • Inspection Management
  • Inventory Management
  • Late Fee Calculation
  • Maintenance Management
  • Multi-Location
  • Online Booking
  • Rate Management
  • Recurring Rentals
  • Reservations Management
  • Scheduling
  • Short / Long Term Rental

Windward System Five Reviews Recently Reviewed!


Gets the job done. Do not do the updates.

Nov 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Very thorough software with lots of room/areas to store Information and very easy to use. The point and click ability of the software makes it easier to train new staff. Can access the software from anywhere in the world using remote desktop connection.

Cons: The updates do not seem to go very smoothly. And update me fix one problem but two new problems arise that were not problems before. We have actually stopped getting updates and have continued to use our current version for years. We have developed our own internal ways to use the software to its fullest potential without getting updates. Software support is readily available however very expensive and a lot of the problems that we have encountered do not have the solution. In order to get the solution we have to pay for the entire resource development team and have to be very very patient to see results. The yearly license fee does not benefit our company as we do not complete the updates. So we paid the fee however are using an out of date software program Because we are afraid to update. Phoning for tech-support can be quite challenging when the bill is charged per minute and we are on hold for 80 percent of the call. We are usually on hold while the tech support discusses with superior or development team to solve our more complex problems. At the end of the day the software program helps us maintain our current business but is not helping us grow our business. We are not ready to commit thousands of dollars to the software program that still has many issues even if we were to update to most current version

I depend on Windward every day for my role in sales and marketing. I couldn't do my job without it!

Nov 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like the ability to generate custom sales reports so I can see who my top dealer accounts are, and which accounts I need to incentivize. I need to quickly check stock of products in all four of our warehouse locations, and when a product is out of stock, I need to be able to quickly see what's been ordered and when we are expecting it to arrive at our warehouses. In a "just in time delivery" business world like ours, giving customers an accurate ETA can mean the difference between closing the sale and not closing it.

As a sales manager, I like to look at what the top selling products are by customer and by regions. I like to review our sales trends month by month and year by year, and see where we need to improve. I also need to see the full financial picture of sales, cost of goods sold and company expenses, to make sure we continue to run a streamlined operation and remain competitive in a constantly changing marketplace. Windward's reporting features are excellent in this regard.

Windward is an extremely powerful and feature packed program. It does everything we need to run our business, from accounting to sales; order processing to invoicing; warranty claims and product returns; and generating reports that all levels of management can use to efficiently run their department, or the whole company. In summary, Windward is an extremely comprehensive program that is well suited to our product-based business.

Cons: Like any feature packed program, intuitive menus are critical to accessing all the nuances of the software. Most of power software programs leave something to be desired in the area of intuitive interfaces. Windward is no exception to this. Thus, task specific training modules and quick customer support is of utmost importance to users being able to shorten the learning curve when expanding their knowledge of Windward.

Overall: It's integral to my role in the company. In fact everyone in our company uses Windward on a daily basis. We use it in every aspect of our product based business from order processing, to sales, management, warranty, accounting and inventory management.

Would like to set up the system again knowing so much more now than was first told.

Oct 30, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Windward is easy to navigate and manipulate. Inventory items are easy to add and change. Like the way the payroll system integrates with Windward so no need to journal . Love the support I have received when requiring assistance from the team in the Philippines . They are prompt in getting back to you and try to assist at all times.

Cons: When trying to customise the system to suit our requirements alot of manual hours are required to change simple things like updating prices and modifications. When we needed to collect information from the system we required a special programme be written to fulfil government requirements. This additional reporting is cumbersome to produce.

There is also alot of double entry when making a payment and then having to do a journal entry to reflect the same. A journal entry should be automatic.

Would like the ability to make ledger numbers inactive

Although we have a very confusing payroll and tax system, we experienced many issues with setting up the payroll system with this year being the first year we have successfully produced a payroll summary. Even then it required alot of double/triple checking to ensure the information was correct. Adding a new employee is once again difficult and time consuming. It would be great to be able to copy an existing one.

Vendor Response

by Windward Software on November 03, 2017

Thank you, Michelle, for taking the time to provide a review of your experience with Windward System Five. It's nice to hear that you are pleased with the support you have received from our Client Services team.

In terms of your concerns, we're confident that there are means to make some of the processes you mention more efficient. At your convenience, please contact your Account Manager at +1 (800) 663-5750 and ask to be registered for The Windward Learning Academy. This is a user-friendly yet comprehensive online source of System Five tutorials, which provide step-by-step solutions for all product features and nearly all possible scenarios.

Windward Software is continuously evolving and enhancing Windward System Five, and, in developing each product release, we examine client feedback to ensure that we are delivering a solution that meets and exceeds needed functionality.

Capterra-loader

Highly customizable software that you can really tailor to your business for an affordable price.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I give this review after having tried many different software packages over the last 15 years. Some costing x10 the price of Windard, some costing x10 less.

What I'm left with over these years is perspective, and that perspective was hard earned.

You will not find a more complete point of sale, inventory control, accounting, crm, etc. for this price range.

With the ability to fine tune it to your exact business needs, it's easiest to configure, maintain and operate...especially compared to the "enterprise" software world where your eyes will water from pricing.

Its got lightning fastest Point of sale with the absolute best part find search tool I can recall using. The special order management is the best complete solution from any I've tried.

If your serious about your Business, you should consider Windard. I honestly think that in the long run it has improved our business, staff and bottom dollar.

Cons: There is no such thing as perfect software.

With that being said, there are issues...but then it's technology. You have to considering that it is a highly customizable product that able to serve an amazing range of business types with thousands of options.

What Windward has that sets it apart is a fantastic support team with Canadian staff and an out-of-country team that is admittingly fantastic...probably the best off-shore support that I have ever experienced in IT. Tech support is typically same day, commonly instant or within a few hours of placing a call. If you have an urgent problem, they will find someone for you RIGHT NOW.

If you have problems using Windward software...you will most probably have problems using another piece of software. The key with any software, especially if you are new to it, is to have patience and use every opportunity to learn.

Overall: Reduced IT costs, Improved staff experience and greater overall efficiency of our business practices.

Vendor Response

by Windward Software on November 06, 2017

Mark, thank you very much for taking the time to provide your feedback on your experience with Windward System Five. We're thrilled that you are very satisfied with our software!

As you identify in your review, Windward Software is committed to continuously improving our business management solutions such that we may continue to offer the most user-friendly, yet comprehensive functionality available.

Capterra-loader

A powerful POS with unlimited flexibility, reliable stability, and great support staff.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Extremely customizable. Allows you to customize anything from report, to custom price-labels, to customized POS screen (even changing the size/color/look of virtually every button). If you are a little more adventurous, you can even write code that allows you make your own functions.

- Easy to learn. For as advanced as this is, most people can pick up on the majority what thy need in a day. For those who want to do more, their is a complete 'Windward Academy' that you can watch videos and read comprehensive guides.

- LOTS of support. If I ever have a question, there are about ten people I can call. Of-course, they have 24/7 technical support, but virtually anyone in the company is eager and willing to help. I can call my account manager, or any number of others I have talked to throughout the installation process. Even the lovely receptionist is awesome has walked me through issues on more than one occasion.

- Philippines support. You might think this would be under the "Cons" section; but it isn't. The Philippines support is not outsourced like other companies, but they are actual employees working in a Windward office in Cebu. They all speak great English, are EXTREMELY knowledgeable about the product, and aim to please. No matter how frantic I am when I call, they never get upset and are always positive. And they are not going to give up until it's fixed. - You typically don't find this level of customer service in Western support groups.

Cons: - Price tag will be your biggest hurdle. And some features will cost you extra. Having to pay extra to have the software integrate with our merchant account is probably the biggest complaint I have with the company. But even this is vastly outweighed by the Pros. If you want the best, it probably isn't going to be the cheapest.

- There are occasional errors that pop up and random issues. But 90% of these are self-resolving (very intuitive software). For the other 10%, support is right there to remote in and stay with you until it's resolve.

Overall: Saved our company time and money in the ling run. Being able to customize the look, feel, and functions of the application let us implement EXACTLY what our company needed. We evaluated MANY other products before choosing Windward, and nothing comes close. It was one of the better decisions made in our organization, and is a big personal red-feather in my hat.

Windward- Success for Power Equipment, Construction Supplies and Rental

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using System 5 since 2003. The system has scaled to our operation as we grow. The accounting side is robust and handles all our AP- AR- and General Ledger needs. Purchasing is fully automated. Billing customers can be fully modified with "Types" and "subTypes" to keep the status of orders updated and classified. Our inventory and product locations have been controlled and managed with the Advanced Inventory Control. The system is constantly being improved with fixes and new features multiple times per month. The database is rock solid. After 14 years, we never have had data corruption requiring the loading of a backup. All our employees depend on the info from system 5 to make decisions and give customers information. The ability to customize and provide information to users is endless and grows each year. We have used the barcode function and have 40,000 SKUs barcoded and labeled. We have even barcoded our rental equipment. We rely on this system for everything and for 14 years it has been bulletproof. Because we sell, service and rent serialized equipment, the "UNIT" way of handling things is great. Provides cost, service and income information.

Pros: We could not run our business without the information and order that the system provides! 1. Ease of use- Everything is in one program 2. Total integration- We don't need to transfer data to another program like QuickBooks 3. Strong Accounting, Control, and reports- Ability to customize GL and P&L format and multiple years. 4. Hundreds of pre-built Reports- We rarely do custom 5. Ability to create custom reports 6. Barcoding and Barcode printing- Couldn't live without it 7. Integrated Credit card Processing-Vantiv- Saves errors and time 8. Moves easily from desktop to desktop - configures easily when replacing stations 9. Weekly online training to learn features. 10 Responsive support staff who find the answers to any questions. 11. Ability to attach pictures and documents. 12. Unit history on serialized items. 13. Automated output of data, pictures pricing and descriptions to our Website

Cons: Probably not really a con But there are so many features available, it take some time to learn and put them into daily practice. The rest are just enhancements we'd like to see !! First, We would like to see the RMA system simplified. Second, we would like to see the E-commerce platform developed more. We are using it now for our website, but we would like to see more features and search options. Third, we would like to see the Timecard function developed and enhanced. Fourth, we would like to see the offering of more credit card processing options. Fifth, we would like the ability to attach PDF's to items, instead of JPG. But all in all, the system works really well!

Windward System 5 for us has grown into a great relationship.

Mar 17, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the auto data up loads for inventory. I like the adjustability of all the categories of forms and labels, such as invoices, purchase orders, packing slips, inventory tags, delivery tickets, etc. we can utilize and customize to suite all kinds needs for many different aspects, and situations. Being able to use the tag-a-long kits for suggestive selling, helps out the sales staff considerably, gives them that extra help in making their quotas and the don't have to remember to ask each customer, the suggested add-on items pops up on the invoice and forces them to ask. The sales staff loves the ability to bring up all their open invoices at one click. They love the ability to prioritize estimates for their follow ups. I love the pop up tasks, I can assign tasks to specific employees for a specific day and time to pop up, to remind them to get it done. Using system batch purchasing really saves a lot of time. Using alternative vendors for the same products helps with our inventory management. We have a repair department, sometimes the sales people will help out on the repair bench and the "technician's time clock" works well for them when they get call back to the sales floor in the middle of their repair and then come back later to finish, that may happen several times in the course of one repair depending if the time it takes for completion. Using this "technician's time clock" makes it easy to track their time for the repair fees. System 5 is such an integral part of our day to day functions, we take a lot of it's features for granted, it is hard to think of all the good things it does for us to make our lives easier.

Cons: I think the data up loads can function easier, be less complicated. We don't use the accounting part of the program. We use QB for our payroll and it will integrate with System 5 so that is good. There are more aspects of the program I like to be using and I wish the learn curves would be easier. We have an extra large amount of inventory and data stored in the system, since we have been using it since 2008. When generating reports or gathering information, the delays to the system or the machine's think processes, are way too long for me, before the abort button shows up, if it shows up at all or the option to quit the process and try another way. Again think of what I like least is difficult to do because we always find a work around to fulfill our needs.

Recommendations to other buyers: Shopping for point of sale/data entry soft ware is a daunting task, I don't wish it on anyone. To start I make a couple of lists. First, list of all the most import thing things you can't live without in your day to day business software. Next list all the thing that would be nice to have, you wish list. Then show your lists to Windward make them show you the complete workings of how each of your must haves can be accomplished with the system. Next make them show you the complete workings of how your wish list can be achieved. They will do all that for you. If you find that Windward fits your particular needs then go forward after you are up and working then you can learn all the rest of what it will do. Don't try to learn it all in the beginning you will make your self crazy, I'd just focus on your current needs and after you are up and going than you can adapt to utilize all the rest of their functions. Their 24hr help technicians are very good to work with, I've found that if I give a detailed description of what problem I'm having to the tech desk, 90% of the time, they will steer the technician that best know that issue and will call back and give complete dial-in connected help, along with training, so I'll be smarter next time, and can fix the problem myself. If I have any other issues that the tech can't deal with, my account manager, always gets me the best solutions. I love the ability to using the training along side the real program. It is great for new employees as well for us old timers who are doing a new steps or steps that we may not have used in a while and we are unsure if we will be doing it correctly. So with the training we can play all we want with out messing up any of the real live data. Depending on how many newbies we have I'll copy over the live data to training once week or each evening when we go home and it is ready for them to play with in the morning.

Scalable multi-user POS retail from a company that listens and adapts.

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent customer support 24/7. A product that is scalable to your business. One of the few softwares that have a stand-a-lone ability that allow sales and lookup when the main server is offline or unavailable. Inventory orders in cases or singles by multiple suppliers with multiple part numbers and UPC codes for a single item. Capable of printing price tags on the fly when receiving. Easy lookup of products at the POS terminal by description, barcodes, serial numbers, etc. (Think about a phone caller asking for an item that is not in your hand, no numbers available and you need to quote the price.) Easy Purchase ordering. Easy resorting of POs in a fashion that matches the packing list. Complete control of forms, receipts, printers, slip printers, faxes etc. Multiple price groups and quantity price levels allowing maximum flexibility to different retail environments. Matrix pricing, kit pricing (both dynamic and static) with prices broken out or just single line on receipts. This software is our forth in 30 years and in our use since 2003. Regular updates and revisions are available to keep it fresh and up to date with changes in the ever changing retail industry. This is a very robust software and does far more than given here.

Cons: Back office reporting is probably the weekest area. However, custom reports are available and creatable. If you are looking into any software you should have a list of what you need to know daily, weekly and monthly and have it demonstrated to you. Another area is handling price protection from manufacturers. It is not easy to drop cost on items that receive price protection. It can be done but is time consuming.

Recommendations to other buyers: 80 percent of business is the same. Figure out the 20 percent that of your business that really is important and make sure it works for you. The stand-a-lone terminals was very important to us as a retail store because you can not afford to lock the doors when the terminal looses communication with the server. Something that will happen to everyone at times. We also get large orders in of items. Checking in a purchase order with 300 lines and many boxes has been cut down by 90 percent with tag printing as you shoot bar codes and the system finds the item on a purchase order, prints tags as needed, advances to next item as you shoot. Very little keyboard interaction. This was a huge change in the software from 2003 that was suggested by us and then produced by Windward staff. Again, does the company listen? YES!

Windward can't do that, but let's try to come up with a "Workaround" for you....

Oct 30, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like the ability to special order a product on a work order and have it directly linked to the purchase order. Great for tracking an item through.

Cons: INVENTORY!!!! There is no direct link between the inventory sub-ledger and the ledger. There is no transaction list of what is recorded in the sub-ledger, so balancing inventory and determining where an outage may have occurred is a long, tedious process that involves tracking every purchase order received, bill, work order and invoice put into the system. Implementing the software is very time consuming and self-regulated. Enhancements to the software can be requested if your company agrees to pay for the programming time to develop it.

Overall: Headaches

Vendor Response

by Windward Software on November 03, 2017

Hi Nicole. Thank you for taking the time to provide your feedback with regards to Windward System Five.

Glad to hear that you are finding our Special Order Tracking feature useful; it's a popular one among many of our clients.

In terms of your concerns, upon review, it appears that there are, in fact, methods of solving some of the issues you are experiencing through existing product functionality. We encourage you to contact your Account Manager at +1 (800) 663-5750 to become registered for The Windward Learning Academy. This comprehensive online resource of easy-to-use product tutorials clearly demonstrates the most efficient means to use System Five by feature and scenario.

In addition, we value your feedback in terms of custom enhancements. In some cases, with requested enhancements that only pertain to a very small subset of our clients, at least a portion of this development work may be billed. Widely beneficial enhancements are completed in future releases at no fee.

frustrating! Too many issues way too often

Nov 02, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Knowing that you can pretty much always get a hold of someone in support- My all time favorite support person really knows what she is doing and is a very pleasant wonderful personality! It is nice that there are a variety of reports for each department

Cons: The bookkeeping part of Windward - everything is journal entry based and not check book based - The payroll system is Canadian based and is not United States friendly on the forms that need to be done at year end for payroll and the government. Some of the reports don't print dates and other pertinent information on them and if they do you have to click on everthing to just read the notes. Also an awful lot of "errors" that occur and some that never get fixed- it tends to be frustrating! Also having to wait for someone to call you back when there is a urgent issue that needs addressing asap can get frustrating, although you do always get a call back

Overall: I will have to think about that

Vendor Response

by Windward Software on November 06, 2017

Hi, Michelle -- thank you for taking the time to provide your feedback relating to your experience with Windward System Five.

We're pleased to hear that you are satisfied with our Customer Support team; we ensure that all of our clients are answered by a real person at any time, day or night.

In terms of your concerns, we are confident there are in fact methods to overcome your stated issues. We encourage you to please contact your Account Manager at +1 (800) 663-5750 in order to gain access to The Windward Learning Academy. This comprehensive online training resource is easy-to-use and will answer questions related to any type of System Five functionality, including Payroll.

We've been with Windward since 1994, recent years Windward has really stepped up to the plate !!

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Over the years there have been many areas of the program that we never took advantage of. One of the greatest things is with all the recent available training on and off line it has allowed us to find these nuggets that have helped us tremendously to make processes within our business so much easier. This had to be one of the best implementations that Windward has made, keep the training coming!!

Cons: The one thing we dislike about the program are updates. We get very nervous! A few years ago we did an update and it totally messed up the whole program. We had to work offline (paper work) for more than 3 weeks, which was a nightmare after the fact. Though Windward programmers worked for over 6 months to find a fix, they never ever did. So here 5 or 6 years later our Point of Sales Transaction Report figures are still unusable. We recently updated Pervasive and were told it should really speed up the program. Unfortunately it didn't, actually saw absolutely no difference even though it had been several years since we'd done an update, so are looking at other areas now.

Overall: One of the most recent benefits is the available training in many different areas of the Windward software program. This is an incredible asset to streamlining and improving day to day business practices for us. When we find out things the program can do for us that for years has just been sitting there not being used, we're like a kid in a candy shop....Excited...Wow!!

This is NOT a Rental Software

Feb 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: This software would be a good inventory or p.o.s system

Cons: it¿s definitely not designed for a rental or accounting system

Overall: We were running a good rental software program when we were approached by a Windward Software salesman who convinced us that we should give Windward a try. The salesman made us all kinds of promises, which we found out later were not all true. For example: don¿t believe it if

they tell you that they migrate your data, we ended up doing this all ourselves. On the surface, the Windward Program seemed to be a good rental system. It had a good inventory based set-up, We ended up repeatedly having this incomplete transaction screen popup. When we called for tech support to fix this problem, they would tell us to fix it ourselves, either by editing a single transaction or by p.o.s. This proved to be very difficult, and very time consuming. A program should never do this every day, and if it does the company should take responsibility to fix it, not the customer. This was the most unstable program from any we have used. We spent many days without our program working, due to their unreliable techs. This program was a nightmare for our accounting department. The accounting department had their workload tripled, due to the fact that the daily closing reports were not correct. We ended up creating a worksheet of every transaction for the closing period and transferring the data to make our journal entries for the day. In most cases their accounting techs didn¿t know what they were talking about, they never really fixed our problems, but instead told us, just reverse the transaction and do it again, the paper work piled up so much that we had to give an employee some time off for stress leave. This software would be a good inventory or p.o.s system , but it¿s definitely not designed for a rental or accounting system. All they did is add a rental module to an existing point of sale system, if you rented only 1 or 2 machines a day it would probably work, but if your main business is rentals, you would not want this system

Garbage in Garbage out. This program is great, but you have to put in the time or resources to put in all the information and take time to set the switches.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: my sales person has been very helpful. Even though I really complained to him when I had to upgrade the pervasive side of Windward. It was not that much, but as a business owner, I felt like everyone has there handed out to collect money. This is not Windwards fault, I had not upgraded pervasive in awhile and really did not know I had to. When my business burned in May of 2016 I had the backups but the three backups where all in the building. I dug through the debris and found the server and windward did not ask for any money to help me get the information back uploaded. I did not have a support package at that time and they could have asked me to upgrade the software and pay for a support package. Windward did not ask me for any money at all. Their technical department spent about 3 hours with my computer guy getting the information linked back up because some of the files where lost. I got locked out of the system and windward again helped me get back in. Thanks again Windward. Mike Kernea owner of Skyline Power Equipment

Pros: What I mean by the switches. This program allows you to set up the program the way you want it. It does have a default setting, but I have found that each company is different and require certain information. When sitting up the program go somewhere quiet with no distractions. Also if the program does what you want it to you do not have to upgrade.

Cons: If you don't upgrade then it is very hard for the company or technical support to help because they are running on another version.

I have a 8 user licence. Many bugs and some functionality falls short. As if they did not think the whole process through properly. Financial side is very cumbersome. I am looking for alternate solutions.

Sep 26, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Read all the reviews. This software could really be good if it was finished strong and some further thought was applied to the processes. It seems 80% complete with shortfalls in many areas. Financials are just not suitable for our size of business. It takes 4x the amount of time to complete a task compared to QB. My accountants find this aspect frustrating. They really should offer an integration with QB for those who want it. It feels like they are trying to cover too much in this software. I have some tickets on issues and bugs for over 3 months now and they still have not been completed. Of what I know now, I would not have purchased this software. I am looking for alternate software.

Pros: The sales aspect is good. POS is acceptable. Easy to find a product and sell it. Kits work well. Reporting is somewhat good. Support tries to resolve issues.

Cons: Financials - If you are serious about your business, this is not for you. It is not comparable to Quick books. They have flatly refused to integrate with QB. Their financial side scores a 1/10. The Multi currency module is full of promise but has many problems and bugs like display and operational issues. You have to be very careful when dealing with multi-currency. Procurement is quite basic and could have been thought through more. No real science or maths behind ordering so you better know your high, lows, trends etc. Some aspects are good but fall short in some areas. They state they are PCI compliant but fall short on monthly account payments. There is a work around but wastes time. If you do job cards or outwork, this is a challenge and you have to invent your own internal systems. Not sure on stock value integrity? Stock take process could have some enhancements to make it quicker for the user.

Capterra-loader

This softwear has made our business extremely essential to operate.

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: that is is absolutely fluent in keeping all of our information organized & keeps me able to do my job as a 1 woman Owner/Operator. without this softwear we would not have been able to stay open for the past 11 years without the ease of Windward System 5, for my retail business.

Cons: for us a small retail shop, the maintenance & updating costs are quite high & out of our price range on a year to year basis.

Overall: the main function of our business, our retail set up revolves around the software making it easy to operate day to week, to month to yearly. it has been absolutely essential. recording & keeping track of everything form our substantial amount of inventory, along with accounting, reports, staff, ect. our main source of operations for sure. :)

Vendor Response

by Windward Software on November 06, 2017

Hi Marie, thank you for taking the time to provide feedback relating to your experience with Windward System Five. We're very happy to see that it's significantly helping the operation of your business!

With regard to maintenance & updating, please contact your Account Manager at +1 (800) 663-5750, at your convenience, to discuss options to determine the most cost-effective solution. For example, it may be optimal to transfer to Windward System Five on Cloud, which includes automatic data backups and installation of updates and does not require your business to use a server.

Software is still limited on the rental side.

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use for the basic functions of our business such as reserving, renting and returning product. Integrated POS.

Cons: Limited as far as scheduling for logistical planning, very basic and a lot of potential for mistakes, too manual in some respects. Rental reports need to be simplified the variety of reports needs to be expanded. Generally there needs to be more reports that are specific to the rental side designed by Windward that help to identify business opportunities as well as areas the business could improve in.

Overall: We started with this software, it is still fairly limited on the rental side but it is costly to change.

Vendor Response

by Windward Software on November 27, 2017

Hi Dwayne, thank you for taking the time to provide us with your feedback.

In terms of your experience with the System Five Rentals Module, may we please suggest speaking to your Account Manager at +1 (800) 663-5750 to become registered for The Windward Learning Academy. This comprehensive online resource will provide you with user-friendly tutorials to craft advanced reports as well as to gain access to more detailed Rentals functionality.

In addition, please stay tuned for Windward Intelligence, an upcoming System Five enhancement that provides integration with Microsoft Power BI, which will enable our users to run custom reports.

Very flexible, comprehensive software package with a somewhat cumbersome user interface.

Oct 25, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: the flexibility thanks to various data load and import options, the ability to chain import/exports and call external scripts; detailed permission settings; the numerous features; lots of customisable reports easily ported to spreadsheet or similar.

Cons: - documentation is very fragmented, incomplete and sometimes just wrong.

- the user interface is not intuitive and a long way from modern apps. I couldnt convince our sales team to use the tasks/appointment/history-comments section as they found it too complex (but feature wise I think it's good).

- the one time we needed support, we received bad advise which would have crippled this company if it had been followed.

- a selection of sample scripts would really help with implementation of more complex customisations.

- the unique email feature is applied across both suppliers and customers. this is problematic where a customer is also a supplier.

- no support for linux pervasive engines any more.

- no support for Sys5Script.exe any more.

- the template editor is very unpleasant to use. Very tricky to create a visually pleasing document.

13 years with System 5

Jun 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I installed System 5 for my "brick and mortar" business in 2003. This is one of the best investments I have made for my business.

I have thousands of parts & customers, and hundreds of suppliers. Most of my inventory is tracked by serial number. "Windward" is pretty quick in spite of my huge database, and the interface makes it very easy to look up info (such as customer past purchase history, showroom display serial numbers, etc).

I¿ve had great phone support when updating to newer releases, migrating the application from old servers to newer servers. Their support team has patiently even helped me through accounting questions. Once, my whole system was completely dead because my tech support guy did something on the server, and WW resolved it right away.

For me, a key capability is being able to import and export information easily into and out of Excel, so that I can maintain pricing for so many parts from many suppliers. I also use Excel for sales analysis and budget reports (outside of WW), so we can "slice and dice" the data (13 years worth) to analyze leading indicators of sales trends, for example. Since work orders can be populated from an external data file, I've created an external visual interface to create the work order line items for our more complex customer configurations, and have them load automatically into a work order.

After 13 years, I have a laundry list of things I would like to see added or changed in the system. However, reliability and dependability are my top priorities and on that front, WW has been excellent. Windward returns calls, answers questions, owns up if the issue is on their end, finds acceptable temporary workarounds, and makes me feel that my business success is important to them. They do NOT create barriers to communication, throw up brick walls ("that's just the way it is"), or tell me I'm running my business the wrong way ("most of our customers don't change their prices just because their costs change") - which I have actually experienced with other software vendors.

During implementation, I designed my categories to support the ways I wanted to be able to analyze the data in both WW and in Excel. If you don¿t have any software background, I would strongly recommend working with a reseller/design consultant for the initial layout and installation (which I think would be true for any accounting system), because that will set you up for success going forward.

I have been using Windward System 5 as the Financial Controller for about 18 months

Nov 14, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Windward System 5 is well organized and intuitive for knowledgeable users. It is an extensive system doing just about anything you could want in a business management/accounting system. Reports are extensive and well laid out, and allow you to drill through to the details in most cases.

Cons: It seems plagued with system errors. Not sure if this is just our platform, or if this happens to most users, but we get system errors on a very frequent basis (more than daily). Most are nothing and the system corrects them on its own, but some require more effort, and frequent assistance from Windward Support. Most of the support personnel are very helpful and knowledgeable, so your problems get fixed fairly quickly but they are still a nuisance.

Vendor Response

by Windward Software on February 26, 2018

Hi Ronald. Thank you for your positive review of System Five: we're pleased to hear that you find it to be well organized and user friendly.

In terms of the system errors that you mention: this could indeed be related to your hardware setup. Please contact your Account Manager at your earliest convenience and discuss whether you have the minimum hardware requirements in place. In addition, if there is a recurring error that is causing you problems, please do let us know what it is and we will investigate to determine if it something we can permanently resolve.

Capterra-loader

it has been great and have found it very user friendly and easy to use

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the software is easy to use and customizable. we have found a it works well and have not had too many problems. there are a lot of options in the setup and we are able to change if it does not work. the implementation staff was great and the support is great. when ever I have contacted support they responded very quickly and the webinars have helped make the software better

Cons: it takes a long time to get a feature added and a lot of pestering, there are a few things in the software that does not make sense with the labels

Overall: more up to date information and tracking of items with serial numbers, it was easy to set in place policies and see where we lacked and brought in a lot of controls in the company

Vendor Response

by Windward Software on November 14, 2017

Hi Ketan -- thank you for taking the time to provide us with your feedback. Great to hear that you're pleased with Windward System Five, our Implementation Team, and weekly webinars.

In terms of custom feature development, we record all requests and work diligently to include this functionality (when possible) in subsequent product releases. To learn more about upcoming System Five features, please contact your Account Manager at +1 (800) 663-5750.

In 2009, Windward helped us organize and track merchandise for the first time - big benefit!

Oct 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Have been a user/admin since 2009, and have been through many upgrades and improvements. It's easy to set up routines to track all incoming and outgoing merchandise and expenses. It seems to integrate well with accounting. You can extensively customize reports and you can easily export files from any report. Software is durable and forgiving; almost never freezes despite robust use from our end.

Cons: Emailing invoices has been problematical over the years. Windward hasn't integrated well with third-party email management software like Outlook and Thunderbird, although this situation may have improved since last I checked (this function is only sporadically my responsibility in the business). Some of our seats/terminals work, some do not. Customer service was baffled. Also, customizing forms can be a little tricky, but we have managed that.

Overall: Do you mean Windward or Capterra? I already described our Windward benefits in the review. Capterra I hope will help me win the Surface Pro Windward is offering in its contest! ;-)

It was difficult to learn as I came into this system with no business background.

Oct 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Customer service was excellent, the people at the help desk were patient, kind and skilled in training me on the system and in accounting. It is excellent for tracking inventory, clients and suppliers. The reports are helpful, too.

Cons: Creating forms is difficult as well as some of the terminology. I have difficulty using the help menu because what I look up what I think something is called.

Vendor Response

by Windward Software on November 03, 2017

HI Patti,

Thank you very much for taking the time to provide your review of Windward System Five. We're happy to hear that you are pleased with our Customer Service and product functionality.

If you have any questions about any type of product functionality and/or need to acquire additional training, please contact your Account Manager and ask them about gaining access to The Windward Learning Academy, our online source of product tutorials, which is free for customers. In addition, we offer complimentary weekly live webinars on a variety of product features; please also ask your Account Manager for more information: +1 (800) 663-5750.

All of us at Windward Software look forward to continuing to serve you for many years to come!

An Amazing Experience with Windward System Five

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since we have moved onto Windward System Five the improvement to our business have been and still remain extraordinary. System Five has given me the ability to work in an environment with real time information. With complete integration my business can process sales, my office team can work on accounting and financial transactions, inventory can be taken, purchase orders can be processed and more, all while maintaining flawless real-time information so that I can make decisions for my business quickly. In addition, we are able to process sales faster with integrated credit card processing, give a more profession look to our business with custom made integrated gift cards, we can print clean shelf labels right from the inventory record giving a profession look and assuring accurate pricing, barcode inventory items that do not have them, add multiple barcodes to items and a whole lot more.Support for this product is nothing short of impeccable! Windward offers 24/7 technical support from friendly, well trained technicians that work endlessly to keep your company up and running smoothly. The overall performance of this product in astonishing. It truly has the ability to accommodate anything I want to do to operation my business more efficiently. System Five is a very user friendly product that is easy to learn and understand. The customer service and support are friendly, understanding, concerned about your business needs and willing to do whatever it takes to help you run your company and accommodate your business needs. Speaking from one entrepreneur to you others out there, this is a product made for us! It is a fast, efficient, well build program that gives us the ability to run our businesses the way we want, collect information quickly with its wide array of reporting options so we can make better decisions, and free up our valuable time so we can get out there and do what we do best ¿ run our businesses! For those out there who would give this product anything less than a perfect review, I would like to challenge your business and management skill as the software is not the problem. This product gets five stars from me on all fronts! It¿s truly the integrity of my business and I could not imaging running my company without Windward System Five. For those of you considering I say go for it, it¿s the best investment you can make.

Best system around if you are willing to put the effort in before you go live, super easy POS side.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Have put this system in 2 businesses have had no real issues to date that have not been easy to fix.

POS is pretty flawless and easy to use.

You can report on just about anything.

Support staff are fantastic, and implementation was easy. Windward are with you the whole way making sure everything works.

Cons: To date have non, anything that I have ever had an issue with usually stems from user error.

There are some processes that I would like to have, and they can absolutely be custom programed, like seeing what items on the invoice are have customer contract pricing, but this does not affect most sales and can be checked other ways. So not really a con just something that my end would be great, more than likely there is a way to do this. I am always learning new things to stream line the process.

Overall: Best system I have ever used, to date have implemented this system in 2 businesses. This system has increased speed of transactions and lowered overheads. Best all round system.

Customizable to a variety of business types. Fairly easy to use and learn the basics.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like being able to customize buttons at the cash registers and change them seasonally as we are a garden center and our products do change drastically with the seasons.

Customer support is always very helpful and has fixed most issues that I have had in the past.

We make our nursery signs, labels, and a variety of different types of price tags within System Five. No need for another program as we did need one in the past.

I have not used them yet but having webinars and a learning area available to us is an excellent way to get more out of our software.

Cons: Customer tech support is very good, however I think that it is a bit expensive annually.

The label and form designers work but do not seem to be what you see is what you get. It takes a little finessing to create a label that fits your media properly.

Overall: One software that we can use for the front end of the business and the back.

Good for the price. We've been a user since the DOS days.

Oct 25, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Many features - most of them even work.

Price is pretty good compared to most solutions.

It generally works and if you don't do any updates you get used to the bugs and how to work around them.

Cons: Bugs. Every update fixes some bugs and introduces some new ones. I don't bother with updates anymore, just too many headaches.

Slightly archaic - you can feel that it is not a fully modern product. Years (decades) of upgrades and patches have made it feel like no one person can manage the whole project anymore. Fixes in one area screws things up in another.

Service is spotty.

Pervasive SQL is utter garbage and you don't have a choice to run another SQL server. Pervasive is easily the worst part of this whole system.

We've added ecommerce to our business but haven't integrated System 5 - the cost is eye-watering. Maybe if the cost comes down at some point.

Overall: Far cheaper than our old system. Also much better feature set.

Capterra-loader

The ecommerce support is not 7 days a week unfortunately. Otherwise a great software and support.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It fill all of our needs as a retail store as well as a webstore. It integrates both of those nicely. The accounting and the POS in one system is a great way to run a business.

Cons: In my business it would be useful to give employees access to a variety of information screens. Windward does allow this to some extent, but not to the extent that makes it practical in our situation. Which sometimes forces me to give people access to confidential information which they don't need in the coarse of their job.

Overall: I thoroughly reviewed 4 different POS software systems prior to making a purchase. It was important to choose the software that would grow as my business grew. Out of the POS systems available at that time (6 years ago) this was the best to fit the needs of my business then and into the future. Now, 6 years into it, this has proven to still be the best choice. It has allowed us to continue with the same software system as the business has grown and evolved.

This software is the most in depth software program we have found.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It tracks model and serial numbers of appliances for customers and stores the details. Easy to use.

Cons: Set up was a little hard just because you had to create every outstanding work order you already had and every inventory item you have and when you are dealing with appliances, furniture, mattresses, and appliance parts it was a lot to do. The system upgrades and up front costs are somewhat pricey.

Overall: The best benefit is being able to control inventory.

Vendor Response

by Windward Software on November 07, 2017

Thank you, Jennifer, for taking the time to provide a review of your experiences with Windward System Five; we appreciate your feedback!

We are working diligently to provide advanced solutions to ease the initial data load for non-digital records, and continue to provide expert implementation to quickly port data for existing digital records.

All of us at Windward Software look forward to continuing to serve you in the future. If you have any questions or need assistance, please contact your Account Manager at any time: +1 (800) 663-5750.

SOFTWARD THAT DOES IT ALL

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to design inventory reports that provide us detail on what has been sold in a date range and allows us to purchase wisely.

Cons: Only one thing I would like to see added: A report to show income and expense in a spreadsheet by month.

Overall: It took a little time to learn the features but we have been very pleased with how this software works for us in our retail Hobby Shop. We have a huge inventory which is constantly changing - no problem for Windward. Windward handles our point of sale including receivables. Tracks our purchases and payables and allows us to create reports and bar codes and so much more. I can't imagine a type of business that could not function with this very extensive software at a reasonable price. Lots of good updates and fast help available when you need it.

Recommendations to other buyers: Don't try and fix things without help until you are sure of what you are doing. Help is easily available and I have never yet gone over the hours allotted per year. I tried to be a little too independent at the beginning.

Capterra-loader

I've been a Windward user for close to 20 years. Overall, my experience is frustration.

Nov 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The ability to expand on transactions no matter which module you are in is a nice feature. The GST function is also very good.

Cons: With every update, there is a new set of problems. In addition, you can not add additional data bases, terminals nor change your company information such as address, phone etc. Windward's main goal seems to be collecting licence renewal fees and support fees at higher than market rates. They control the number of users - unlike Simply Accounting who allows up to 10 users for a basic license. Windward also charges a licence fee PER DATA BASE. This is bogus! Overall, I am disenchanted with Windward and moving away from the product after over a decade of use.

Overall: The system has a good POS system. It is quite easy to use but does have serious flaws. You can integrate VISA processing with the system, however, this opens another set of problems.

IN THE LAST 2 1/2 YEARS OF USING THE SYSTEM I HAVE HAD SEVERAL PROBLEMS!EVEN LOST RECURRING RENTALS

Oct 28, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: INVENTORY/ RENTAL SET-UP , PAYROLL AND TIME CLOCK.

Cons: RECURRING RENTALS LOST IN SYSTEM TO WHERE 5 MONTHS OF RENTAL LOST. COST OF THE SYSTEM WAS EXPENSIVE AND AFTER A GLICK IN THE SYSTEM IT COST ME ANOTHER 1500 TO GET IT UP AND GOING AGAIN ! WISH i WOULD HAVE DONE MORE TRIALS WITH OTHER RENTAL SOFTWARE !!!

Overall: TAX WRITE 0FF, I COULD HAVE USED BETTER !!!

Vendor Response

by Windward Software on November 06, 2017

Jay, thank you for taking the time to provide your feedback with regards to Windward System Five.

We're sorry to hear that you have concerns with the system. In terms of your lost data, we do regularly communicate to our clients the importance of backing up data.

Please note that Windward Software provides Windward System Five on Cloud. The Cloud environment protects your data from being lost at all times, automatically updates your system, and eliminates the need for any type of customer server. If you are interested in learning more about our Cloud solution, please contact your Account Manager at +1 (800) 663-5750.

easy to use as you learn one area at a time

Oct 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all encompassing full service software for the business starting from the POS, inventory tracking, customer history tracking, book keeping etc.

Cons: help guide sometimes makes it difficult to find what you need to do to get the info you want, getting the terminology or areas to look correct first.

Overall: Inventory management, historical data for customers, professional POS, and financial history and tracking all in one place , and working together.

Vendor Response

by Windward Software on November 03, 2017

Hi, Bart. Thanks very much for taking the time to provide your feedback with regards to Windward System Five. Great to hear that you're finding our suite of functionality to be useful for your business.

May we please encourage you to contact your Account Manager at +1 (800) 663-5750 to inquire about becoming registered for The Windward Learning Academy. This comprehensive yet easy-to-use online resource is free for Windward clients and will assist in fully and clearly answering any product feature questions you may have.

The benefits more than outway the problems that occur

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inventory control and details that can be entered into each item is awesome. Customer sales tracking is great. Can be adapted to many types of businesses.

Cons: Reports side is not the best. Cannot get an accurate back dated inventory and designing reports is sometimes hard. Need bigger field for invoice numbers when adding bills to workorders.

Overall: All in one program for inventory to A/R and A/P etc.

Vendor Response

by Windward Software on December 18, 2017

Hi April, and thank you for taking the time to provide us with your feedback. We're delighted to hear that you are happy with System Five's tracking capabilities.

In terms of some of the issues you are experiencing with reporting, may we suggest that you contact your Account Manager at +1 (800) 663-5750 and request registration for The Windward Learning Academy. This easy-to-use yet comprehensive online tutorial resource will guide you as to how to best utilize reporting and generate the exact reports you're seeking.

This software is a good POS system for garden centers and an adequate accounting system.

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very fast at the registers - was also fast for cards until recent changes

Easy to drill down pretty well throughout the system

Good stock control system

Easy to export items to Excel

Cons: Often reports don't align ie it produces different numbers depending upon the report you make - it's all fairly mysterious but it's something to do with the integration of the accounting system.

Way too many available reports with confusing names, but obvious reports such as what our sales were today / yesterday / last week etc. are either hidden or need a workaround to access.

Accounting system seems adequate to me but is hated by my bookkeeper.

It was great 7 years ago when we installed it but it hasn't changed much since and I suspect that there are more intuitive systems out there today.

Overall: Inventory Control

Don¿t, just don¿t

Feb 17, 2018
1/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Staff and customer service who don¿t care once you have transferred your funds. Issues will be addressed in a timeframe that will not only frustrate but will cost your company from making money or being able to grow. This company has a terrible attitude and software package that has become so unstable windows 95 has become jealous.

Pros: Finding new and interesting and better software after being driven to the brink of insanity from a under performing, under maintained and un stable product.

Cons: Updates, did I mention updates, they don¿t work, they simply fail, it¿s like gambling when you update, will the software work tomorrow.... probably not.

Vendor Response

by Windward Software on March 12, 2018

We are sorry to hear that you have encountered issues with our Windward System Five product. Upon close review of your file, I can confirm with you that the three software bugs that you identified were efficiently addressed and have been corrected in a short time frame. Our customer service department and your Account Manager have reached out to you on multiple occasions to notify you of this solution and to complete a software update such that you may operate the corrected version; however, we have not been able to reach you nor have we heard back from you. Please contact your Account Manager, Joleen, at +1 (800) 663-5750 at your earliest convenience and we will certainly work with you to ensure that your updated version is installed correctly.

Lots of great features but maybe too many for a small business

Nov 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This program has a lot of features, many of which speed up the tasks we perform daily. Tracking our customers is now fairly easy. Most of the system is Excel compatible which makes invoices and other documents easy to export. Windward's tech support is very friendly and accommodating.

Cons: As useful as this software is I still find simple tasks that it cannot perform. I have made at least four requests of tech support concerning software functionality that resulted in an answer of "the software can't do that" (and my requests were far from complicated). It's as if the software is so good at doing a million different tasks that it wasn't built to do the simplest ones.

Overall: We can now track customer purchases more easily. Inventory control is faster and easier than before.

Capterra-loader

WWS5 is a workhorse!

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Windward System 5 has been a workhorse for our business for over 12 years! We can control our inventory, track special orders, email clients and much more with WWS5. We have been able to grow into this software. There are many features that we are still learning that are simplifying our workload! I highly recommend System 5 to anyone who manages inventory. BTW the reporting capabilities are almost endless.

Cons: It is a little quirky, but the benefits far outweigh the quirks. I wish that it had more web integration or that they would offer cloud based databases.

Overall: Ease of Use

Inventory control

Order management

Work flow Simplification and tracking

Emailing

Invoicing

Accounting

The system is fairly easy to learn and I have been trained on multiple sections of the software.

Nov 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Many reports are available depending on what you want to keep track. It covers everything from your daily needs to monthly to yearly.

Cons: When updates are done some of the items we have used disappear or are not available with update. Have found some reports aren't accurate.

Overall: Sales reports and so on give a great view on how your business is growing

Vendor Response

by Windward Software on November 30, 2017

Hi Judy -- thank you for taking the time to provide us with your feedback. We're happy to hear that you found System Five relatively easy to learn and are pleased with reporting functionality.

In terms of updates: if you experience any issues at any time, please do not hesitate to contact our customer support line at +1 (800) 663-5750 and a representative will be present to walk you through any issues you are experiencing.

It has been a steep learning curve. Things are getting better all the time

Oct 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very versatile, learning new things all the time. Everything meshes together in one package. Like the way you can drill down to see what happens in the background. The accounting took a bit of getting used to but has proved itself .

Cons: The Terminology is different from most other programs and it is sometimes difficult to determine exactly what a certain term means

Overall: Much better control over our inventory and keeping track of all our product. The PO and receiving makes it easy to know when someones product comes in. We are tweaking the software constantly as we learn new things. The webinars and academy have been a big help.

Vendor Response

by Windward Software on November 06, 2017

Angie, thank you for taking the time to provide your feedback relating to Windward System Five. We're happy to read that our software is meeting your business needs.

In addition, it's great that you are attending our weekly webinars and using The Windward Learning Academy; both are designed to assist you and/or your staff with further learning of System Five functionality.

If you have any questions or concerns at any time, please do not hesitate to contact your Account Manager at +1 (800) 663-5750.

Capterra-loader

Wondward Software is taking us to the next level of POS sales, service & support.

Oct 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Back office accounting is saving us money by tracking inventory vs sales, as well as less cost with accounting fees by running an all inclusive bookkeeping/accounting program.

Cons: The occasional glitches, after each windows update, with form display screens freezing up the software.

Overall: An All in One Sales, Customer tracking, Promo & follow up, Bookkeeping & Accounting Software With Great Support.

Vendor Response

by Windward Software on November 07, 2017

Thank you, Ed, for taking the time to provide us with your feedback and for your positive comments: much appreciated!

We are committed to ensuring that Windward System Five is 100% seamless in operation with all future Windows releases. That said, if you experience any issues please contact our Customer Support Team at any time for assistance: +1 (800) 663-5750.

Windward Review by Trish

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It encompasses all aspects of a sales & service business including back end accounting

Cons: Some features are too in depth to use for the front counter staff to use when retailing at a high volume and under pressure

Overall: We have had Windward in place for over 20 years and have always enjoyed exceptional service with a quality product. The program has been continually adaptable to our changing business systems and easily keeps up to date with payment processing regulations. The customer service and technical support are extremely prompt and never fail to provide us with a resolution to any problems we have had.

Recommendations to other buyers: In my experience this has been an excellent program, my advice to any new user is to be sure and take advantage of all training offered and utilize the training data base as much as possible.

This is a smooth and feature rich software that transformed our business.

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our ability to drill into items where you should be able to. Having linked PO's direct in the inventory items is essential to tracking when an items was purchased and received. The full functioning GL of this software in nothing less than exceptional and really can give a business owner the feeling of control when operating their business

Cons: I think the most difficult thing with Windward is the learning curve. Reports are sometimes hard to understand at first until you understand them. the XML editor for invoice templates need work, this the most difficult part of the program to use if you are a novice or not tech savvy.

Capterra-loader

overall pretty good. As good as others in the market

Oct 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: POS screen is very easy for staff to learn. Transactions easy to process.

Lots of reports available

Cons: Update to windows 10 a costly extra. Payroll function lacking. Designing forms takes a lot of work,

Vendor Response

by Windward Software on November 06, 2017

Hi Ken -- thank you for providing your feedback relating to your experience with Windward System Five.

We're happy to hear that you are pleased with System Five's level of functionality. In terms of the Payroll module, we encourage you to contact your Account Manager at +1 (800) 663-5750 to become registered for The Windward Learning Academy. This easy-to-use, yet comprehensive online training resource will provide everything you need to know about efficiently using our Payroll module, designing forms, and other system functions.

Not the right system for our type of business. Probably better for a small retail company.

Nov 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I really don't know what we like most about the software. We have had the system for almost 10 years and it has never worked well for us, even after investing tens of thousands of dollars...

Cons: Not user friendly. Expensive. Support doesn't know how to fix the problem most of the time. System not capable of performing functions that are necessary for our business. Confusing. Have spent hours and hours trying to get the system to work correctly without success. Hired someone to come help us learn the system better that cost us almost so much money and we weren't any further ahead than before they came.

Best Value

Jan 06, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Although the implementation of this solution is a lot of work, I have been through others in the past and this one was not much different. You do have to pay extra if you want them to come on site and help, otherwise you are left to watch videos and meet on the phone/over the PC with them. They did help build out a custom learning curriculum for us and help facilitate the learning for my staff which was appreciated.

I do believe that you would be hard pressed to find a better value out there though. This program offers pretty much everything (and then some), from the front of the store POS to the back end accounting. It sounded based on another review that they had some growing pains with their payroll but we've found it works fine/as expected. My staff appreciate the direct deposit.

Support after implementation seems OK. "Regular" support is mostly out of the Philippines but I had a register go down and they did not hang up the phone until we were resolved, eventually getting transferred to their "advanced" support which appeared to be from North America.

Why I purchased this solution over others though, was that in the design of the software and philosophy of the company they really seem to come from the entrepreneur's perspective. From integrated real time accounting and fantastic reporting capabilities and lots of customizability in the software to what their sales guy told me about a core value there: with respect, the customer isn't always right....Lord know's that's true! (in fact I was going to delay the project and when they pushed back I was a little shocked but I'm glad they did). I should also add that my IT guy put some serious analysis into this project and by the facts/spread sheet, they came out on top feature for feature.

Pro's:

Best Value

Does virtually everything

Good emergency support (and 24/7)

Con's:

mediocre "regular" support

watching training video's is not fun

Using Windward software for our small business has saved hours of time

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the way we can track service and parts for our customers and how the point of sale system tracks our inventory

Cons: The payroll module isn't as easy to use as the point of sale module and fine tuning forms can be very confusing

Overall: Improved inventory management and tracking of customer service orders

Vendor Response

by Windward Software on November 06, 2017

Hi Gord -- Thank you for your feedback; we appreciate it. We're happy to hear that you are pleased with Windward System Five!

In terms of operating the Payroll Module more efficiently, please contact your Account Manager at +1 (800) 663-5750 to register for The Windward Learning Academy. This online training resource will show you all the tips and tricks to operate Payroll more efficiently.

Great solution to our inventory and customer billing processes.

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Inventory tracking and reporting, customer history tracking and reporting. Has way more tools than we can use. Team loves the history look-up. Invoice are easy to create and print. Works well for us.

Cons: Trying to connect the purchase order to a bill to a check. If one person does something out of step I find it to be a nightmare to try and fix. I understand why and I appreciate this, but there needs to be more scenario problem solving for me to go online and watch how to fix my issue.

Overall: Control, organization, customer history, financial tracking and evaluation though the reports.

consistent problems with functionality

Nov 29, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: serial number tracking and customer purchases tracking. Ability to do rental and the capability to track rental

Cons: consistent issues with day to day operations and functionality. Unable to work thru most issues without a call to the tech department which has to call you back

Vendor Response

by Windward Software on February 26, 2018

Hi Mike, thank you for taking the time to provide us with your feedback. We would like to assist you resolve any questions you have regarding functionality. Please contact your Account Manager at your convenience and we will discuss your needs in more detail. In addition, please ask your Account Manager to provide you with access to The Windward Learning Academy. This is a comprehensive online set of searchable tutorials that will provide you with clear direction in terms of using System Five for all types of functionality and is a resource that you can use at any time.

Overall this software has a lot of capabilities that integrate easily into our company.

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it is easy to train our employees on. Great help videos! I really like their integrated ecommerce. It is nice to update one price in our system and to have that price automatically updated on our website.

Cons: Not so great for my outside sales staff. We run their WEAR program for our outside staff. It tends to have errors as it is similar to running just a backup version. I also wish that their ecommerce did not run in HTML only

Overall: It saves me time. We used to run and inventory program, a bookkeeping program and an ecommerce program. It combined these 3 programs into one.

Have been using Winward for 5 years and it is very frustrating.

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Journals are easy to do same with cheques and we have a lot of control in that area. The support people always try to help and are very pleasant, but very often even they can't figure out how to fix something.

Cons: Very hard to delete stock or move it around, certain GL accounts we can't access, puts in transactions in the back ground that we don't about and screws up the Balance Sheet and difficult to delete a PO. In general it's difficult to delete anything except for cheques and journals which should be a little more protected.