--- title: "Fieldpoint Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fieldpoint Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/43548/Fieldpoint/" page_type: "product" language: "en" --- # Fieldpoint Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fieldpoint ## What is Fieldpoint? Fieldpoint is a complete FIELD SERVICE MANAGEMENT, PROJECT JOB COSTING AND PREVENTATIVE MAINTENANCE system. It is a flexible system that can integrate to Microsoft Dynamics GP/BC,QuickBooks, NetSuite and CMiC to streamline your business. The scheduling and dispatching tools are easy to use and efficient. Field technicians can use their MOBILE smart phone to access call details, map directions, enter parts, check lists and collect signatures. Suited to enterprise and small/medium businesses. ## What is Fieldpoint used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $75 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fieldpoint?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kickserv.com/&name=Fieldpoint) ## Fieldpoint Overview Updated August 2026 AI summary Fieldpoint is a field service management solution for small and midsize businesses that need to coordinate field operations, scheduling, and dispatch. It combines work order management, billing, inventory tracking, mobile access, and CRM features, with options for contract management, API integrations, and custom workflows. Fieldpoint is available via cloud and mobile platforms, supporting field teams and back-office coordination. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fieldpoint 4.1 (16) VS. [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $75 per user, per month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (16) Ease Of Use 4.6 (1,435) Value For Money 3.8 (14) Value For Money 4.4 (1,238) Customer Service 4.2 (15) Customer Service 4.6 (1,388) ## Fieldpoint alternatives [4.3 (339)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars Highest Rated [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (827)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Fieldpoint Overview ### Which roles and teams benefit most from Fieldpoint? Fieldpoint is most used by service operations teams, IT administrators, and business managers who need to coordinate field service workflows. Service managers and coordinators use it for scheduling, dispatching, and work order tracking, while IT leaders, administrators, and process-focused staff rely on it to manage integrations, system performance, reporting, and compliance oversight. Answer based on 14 reviews Overview ### What company size and specific industries is Fieldpoint built for? Fieldpoint is designed for mid-sized, large, and enterprise businesses in HVAC, IT services, telecommunications, medical devices, refrigeration, and security systems. It fits organizations that need software for field service operations across these specialized industries. Features and Usability ### What are the key features of Fieldpoint? Fieldpoint offers work order management, job management, scheduling, dispatch management, and technician management for field service operations. It also includes time tracking, billing and invoicing, estimates, inventory management, GPS, mobile access, client portal, reporting and statistics, and configurable workflow. Integrations ### Which third-party tools and platforms does Fieldpoint integrate with? Fieldpoint integrates with about 10 third-party platforms for finance, ERP, and CRM workflows, including Dynamics 365 Business Central, Microsoft Dynamics GP, NetSuite, QuickBooks Desktop, QuickBooks Online, Salesforce Sales Cloud, Avalara, PaySimple, CMiC, and WorkMarket. Dynamics 365 is also mentioned by reviewers. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Fieldpoint offer? Fieldpoint provides in person training, live online sessions, webinars, documentation, and videos to support setup and learning. In person and live online formats allow guided instruction, webinars cover group training topics, documentation gives written reference material, and videos offer visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Fieldpoint offer? Fieldpoint provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. With no reviewer feedback available here, no claims can be made about response times, helpfulness, or common support issues. The support experience cannot be characterized beyond the listed channels. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) Fieldpoint supports all three features that reviewers rate most highly: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep technicians connected in the field, assign and manage jobs more efficiently, and handle customer billing with fewer delays, allowing teams to improve service delivery and maintain accurate financial processes. Mobile Access 3.2 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Calendar Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Work Order Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 4.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Fieldpoint 54 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.9 (16) 3.9 Based on 16 reviews ## Pricing Value for money 3.8 (14) Basic $75.00 Value for money 3.8 (14) 3.8 Based on 14 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ PaySimple](https://www.capterra.com/p/146664/PaySimple/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ CMiC](https://www.capterra.com/p/39271/CMiC/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (15) 4.2 Based on 15 reviews ## User reviews Overall rating 4.1 Based on 16 reviews Filter by rating 5(8) 4(5) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent JB Jorge B. Administrative Assistant Construction ### "FieldPoint Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 5, 2022 Pros What I like the most about this software is how easy it is to track jobs using the work order system. Field point makes it easy to track labor and material on work orders. The resource calendar is also a very useful tool when used, to schedule appointments for the techs throughout the week. The invoice preview feature was very useful in also tracking the progress of a job. Cons For me personally I found it to be a little frustrating at the beginning to get used to the program and fully implement it. In certain situations, the software can also be somewhat restrictive, especially when mistakes are made and need to be corrected. I found data entry in the software to be tedious at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 8, 2022 Hi Jorge, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net. MT Maria T. Service Manager Facilities Services ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2022 So far the experience has been positive. Still learning to use the system and customer support has been great in assisting with out needs Pros The billing was the most important part of this software. Needed something that could track time and expenses and be able to invoice clients all out of one system Cons It feels slow at times, and it takes a bit longer to navigate through pages. Would like to have a drop-down menu instead of typing Alternatives considered [Prometheus Platform](https://www.capterra.com/p/190460/Prometheus-Platform/) [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) [MDS Explorer](https://www.capterra.com/p/56379/MDS-Explorer/) Reasons for choosing Fieldpoint Overall ease of use Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 8, 2022 Hi Maria, we would like to thank you for your evaluation. If you would like to discuss any specific needs, please reach out to your consultant directly or send us a note at support@fieldpoint.net. JJ Jan J. Senior Data Profiler Outsourcing/Offshoring ### "A must !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2022 Pros The best support team share idea that fits your business problem to come up the best solution. Cons Not satisfied with the validation they need to work on this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 8, 2022 Hi Jan, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net. VN Vinci N. Accountant Public Safety ### "New Database" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 13, 2022 The staff are grat, they respond to all questions promptly. Our implemenation person \[SENSITIVE CONTENT\]was fantastic. He was patient and helped the company through the difficult transition from our old database to the new system. Pros We implemented Fieldpoint March 2020. The experience was difficult due to the pandemic and staff. We selected a couple of modules and made changes as we progressed through the training and setup. Overall, the product is great. Dashboard is easy to navigate, invoices/work orders/purchase orders are very helpful. We've adapted to the system very well. We're not utililizing the program to it's fullest potential and hope to complete the other modules soon. We're hoping to set up timesheets, progress billing and contracts soon. These modules will provide more efficiencies for our company. Cons The mobilie application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app. Switched from [Miracle Service](https://www.capterra.com/p/1290/Miracle-Service/) The software was moved to Europe, no software consultant in Canada. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2022 Hi Vinci, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss your feedback around the mobile application. Please reach out to your consultant directly or send us a note at support@fieldpoint.net TA Tom A. Technical Services Administrator Information Technology and Services ### "Experience with Fieldpoint." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 6, 2022 Pros The ability to locate our subcontractor resources by distance from a customer site is paramount and FieldPoint is the only system we could find that would do this. Cons Can be slow to open work orders and keeping track of all the menu items can be challenging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2022 Hi Tom, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net. NN Nigel N. IT Consultant Automotive ### "Fieldpoint Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 6, 2022 Good because of customer service, otherwise very poor Pros Strong customer support, without the support of Fieldpoint staff like \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] my company would have discontinued use of Fieldpoint Cons I have had several issues arise due to Fieldpoint not doing proper data validation, FP allows users to put characters into fields that should not be allowed then error out when attempting to retrieve info. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2022 Hi Nigel, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net. TF Tn F. Process Manager Farming ### "A good start, but let down by integration" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 July 6, 2022 It served our needs but ultimately we had to replace FP with a more integrated solution. Pros Web-based Mobile app Offline accessible Cons Integration to dynamics GP was poor Manual syncing Inventory on mobile was not great Separating technician time for call time was difficult Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2022 We would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net. JH Janeth H. Training and Compliance manager Hospital & Health Care ### "The software does not work well offline and is not reliable" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 July 5, 2022 Very frustrating. We were told that the reporting will be an important advantage of this program, but so far we had to make customizations that we had to pay out of our pockets to have what we need. Pros \[SENSITIVE CONTENT\]. He has worked hard. Cons The biggest problem is the connection with the server. The program needs a really good internet connection to work, otherwise, the information does not transfer to the server the way it should. Our technicians have had the most difficult time since we started with FP. They complain about their time and expenses not saving properly. Checklists not loading fast enough. The list is long. When they fix something, other things break... The best of FP so far is having \[SENSITIVE CONTENT\] always willing to help, he always tries his best to keep us happy, but it's very hard when the program is not reliable. After almost 2 years we have seen some improvement, but it has been so hard! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 11, 2022 Hi Janet, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net. GF Garry F. General Manager Retail ### "significant waste of time and money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 4, 2022 We were promised at go live in 4 months and 10 months after that with promises to make it work properly, tens of thousands of dollars and many hours of frustrated staff we had to cut our losses and abandon fieldpoint. At the end they still wanted their last invoice paid or sign an agreement to not write a bad review. Pros This product is supposed to integrate with Dynamics GP Cons It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2022 Fieldpoint is a robust and sophisticated field service management software, that, to be implemented and used properly, requires end users in the different functional areas to be trained and have a basic understanding of the technology. We strive to offer the best team of consultants to ensure our platform adapts to our customers' business processes and keep our solution fully up to date to guarantee the best experience for our customers. We encourage customers having any issue to reach out to their professional services consultant or support@fieldpoint.net with any questions or concerns. BA brennan A. service coordinator Machinery ### "very fast and friendly. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 7, 2018 it helps me to keep track of what customers we have opens jobs with and what jobs have been closed. makes the job a lot easier Pros I like that it is so easy to keep track of the jobs that we are working on. I like that there is a lot of options to create a paper trail. it helps when I can go back and check on customers questions Cons at times it seems to freeze up and then I have to backtrack to be able to get back into what I was originally working on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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