Fieldpoint

Fieldpoint

5 / 5 5 reviews

Who Uses This Software?

Fieldpoint software customers are high tech, and industrial equipment service suppliers. They include IT service and telecommunications, medical devices, HVAC, refrigeration, and security systems.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Fieldpoint
  • www.fieldpoint.net
  • Founded 1998
  • Canada

About Fieldpoint

Fieldpoint is a complete FIELD SERVICE MANAGEMENT, PROJECT JOB COSTING AND PREVENTATIVE MAINTENANCE system. It is a flexible system that can integrate to Microsoft Dynamics GP, NetSuite and Intacct to streamline your business. The scheduling and dispatching tools are easy to use and efficient. Field technicians can use their MOBILE smart phone to access call details, map directions, enter parts, check lists and collect signatures. Flexible customer billing, DASHBOARDS and FINANCIAL integration


Fieldpoint Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Fieldpoint Reviews

Fieldpoint Alert Implementation

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started working with Fieldpoint at the beginning 2016. Zeeshan, the Fieldpoint Consultant, was extremely helpful and knowledgeable at all stages of the implementation. The high level of customization in Fieldpoint, around Fieldpoint\GP Integration and Mobile App made all the difference in our day-to-day routine. Our Techs in the field love using Fieldpoint Mobile App to enter their time, capturing customer signatures and completing PM Checklists. There is also an extended ease of creating Preventative Maintenance service calls in batches, scheduling appointments and quicker invoicing.

Field point Alert

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Field point has unmatched field service expertise, they supported us through all stages of the implementation, integration and education. The software is easy to use and was easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely recommend this software.

I have used it with two companies and would recommend for any service organization

Oct 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The systems can be customized to whatever your organization needs. The employees/developers are wonderful to work with.

Cons: Scheduling tools need to be more flexible for the employees. Rumor has it that they have made strides to this part of the software in the latest version.

Overall: I have implemented and used this software in two companies. Both have had great experiences with the employees and the product. One company used out of box features that complimented their organization well, where the other customized it to fit the needs of all employees. Both implementations were very well received by the end users who enjoyed working in it.

FieldPoint Team is the best!

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, simple to configure and customize. Support team is always available and willing to assist

Cons: Needs a UI query tool for users to pull quick data sets.

Overall: We really like the product and the FieldPoint services team have created some really great custom solutions for our business.

Great Product - Provided by a Great Team!

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Flexibility
Customizable toolset
Great implementation/support team

Cons: No cons - they have always been quick to resolve any issue we experience.

Overall: We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

Recommendations to other buyers: See my main review - great product!