--- title: "Ekklesia 360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Ekklesia 360 the right Website Builder solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/43828/Ekklesia-360/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Ekklesia 360 3.8 (26) [View alternatives](https://www.capterra.com/p/43828/Ekklesia-360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Ekklesia 360 Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews DE Daniel E Senior PastorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “I am not technically advanced with Web sites, but I am able to make changes and additions to our Web site each week with little to no hassle. When I have an issue or a need, the technical support team is on it by the next day at the very latest.“ April 29, 2021 KM Kyle M Media DirectorReligious Institutions, 11 - 50 employeesUsed the software for: 6-12 months. “Integration with Apple Podcasts or Spotify isn’t straightforward, and there’s no filtering system for media items. If you run multiple podcasts, there isn’t a clean or direct way to manage or display them separately.“ February 20, 2026 KM Kyle M Media DirectorReligious Institutions, 11 - 50 employeesUsed the software for: 6-12 months. “The editing interface is very limiting and unintuitive.“ February 20, 2026 PT Patrick T Video Production CoordinatorReligious Institutions, 51 - 200 employeesUsed the software for: 6-12 months. “Ekklesia 360 is unnecessarily difficult to use and outdated by platforms like Squarespace.“ February 28, 2021 ## Showing most helpful reviews Showing 1-25 of 26 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lead Pastor Used the software for: 1-3 years ### "Run Away From This Company" October 20, 2026 1.0 Extremely horrible experience with zero integrity, follow through, service, and communication. Can't express our disappointment enough. Since we are unable to get any response from the company we spent significant time and money investing in, I thought a review would be the only way to help others avoid making the same mistake we did in choosing to work with this organization. Pros We were attracted to Ekklesia when we saw their themes/designs - unfortunately, that’s the only positive thing we can say about this company after our experience. Cons From the beginning, there was miscommunication about the product from the sales team. Once working with them, there were multiple miscommunications with the web development and training team, including multiple instances of them completely ignoring our messages and taking actions without communicating with us (including deciding our project was “closed” and shutting it down). The trainings that we paid for did not equip us to use the product and were a waste of time and money. We also ran into many programming issues. Before we purchased this product, we were told that no knowledge of HTML code would be needed to administer this website, however, that was not the case. In addition, the editors and programs used to build and format the pages and sections of this website were not "what you see is what you get" and had extensive problems. Despite all the time and work we spent on this, our website never even made it to publication. When we tried to contact them to address concerns about the product and services, we were met with little to no response despite our many attempts via multiple avenues. Eventually, we were granted a video call, during which we told them that we would be leaving the company and requested a refund for the services, including things that we paid for but never received. Many promises were made by their team on the call, but all our attempts at contact after that were ignored - we were not even afforded the courtesy of a notice that we would not be receiving a refund. Stay away from this company - the money, time, and work invested is NOT worth the lackluster product and atrocious customer service. Switched from [Clover Sites](https://www.capterra.com/p/186916/Clover-Sites/) We wanted to be able to customize our pages and we liked the design options that Ekklesia appeared to offer. Review Source Media Director Used the software for: Less than 1 year ### "Outdated platform for serious church websites." March 13, 2026 2.0 We’ve been using Ekklesia360 for our church website, and while the front-end appearance is clean and mobile-friendly, the back-end experience leaves a lot to be desired. The editing interface is very limiting and unintuitive. The WYSIWYG editor does not accurately reflect what the finished page will look like, which makes layout adjustments frustrating and time-consuming. Many of the help guides and setup documentation do not match the current platform, which adds confusion when trying to troubleshoot. Support is handled through a ticket system, and response times can be slow, especially when dealing with time-sensitive updates. The media system is especially restrictive. There’s no way to directly attach sermon podcasts to third-party platforms outside of the one they support. Integration with Apple Podcasts or Spotify isn’t straightforward, and there’s no filtering system for media items. If you run multiple podcasts, there isn’t a clean or direct way to manage or display them separately. On the positive side, the site does look good on mobile devices, and integration with ShelbyNext’s resource calendar works well. Overall, it functions, but the platform feels dated and overly restrictive for churches that need flexibility in media, podcasting, and content management. Pros It looks nice on mobile. Integrates well with ShelbyNext resource calendar. That's all I can say that's positive about it. Cons The backend system is an absolute train wreck. And not having direct access to certain "template driven" elements means spending days or even weeks waiting for tech support to respond with assistance. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Organization wanted to switch to a platform that would integrate better with ChMS. Review Source Communications Director Used the software for: 3-5 years ### "Amazing Support for a Great Price" April 24, 2020 5.0 Overall I have had a great experience using Ekklesia 360. I had great support during the building and implementing phase. Now, when I get stuck, I can almost always find what I need in the Help section, which is very detailed with lots of instructions. If I can't find it, customer support has always been fantastic and has helped me make little fixes I couldn't figure out. I feel confident maintaining and enhancing my website with Ekklesia 360. Pros The customer service has been amazing. Any issue I have had has been resolved / fixed / explained and I am always grateful! Cons Building complex pages can be confusing - there are numerous components that can get tangled up - monklets, sections, responsive columns. It just takes a lot of patience and a sharp eye in the code, but it can all be done. Switched from Unhappy with pricing, support, and options. Reasons for choosing Ekklesia 360 I did a lot of research and continued to find sites I liked that were using Ekklesia 360. After looking at their pricing tiers and finding one that was great for us, I was then impressed by the number of template options, and the option to customize a template. Having something to start with was a huge relief. Then the Ekklesia 360 team helped me make the template our own. Review Source Kathy Robb H. Communications Coordinator Used the software for: 3-5 years ### "Wonderful product that continues to grow with us!" May 16, 2018 5.0 A very effective , up-to-date and nice looking website. Pros Ekklesia 360 is a great website development product. The flexibility in design options allows me to be creative when I update the site, but the staff of Ekklesia 360 is also readily available to help me make changes, explain how to do things better and also to make the changes for us at no charge or for a reasonable fee. The staff at Ekklesia has been a pleasure to deal with in all sorts of situations. I have worked extensively with various staff members as we have significantly updated our website twice. Cons I would love to be able to make some of the changes myself, but there are some things that can only be done by an Ekklesia employee. I understand that these precautions are in place for a reason, but I have run across a few things that it would have been quicker and easier if I could have just been allowed to make the changes on my own. Review Source Creative Director Used the software for: 3-5 years ### "Best Church Hosting" March 30, 2019 5.0 Pros We have loved our experience with ekklesia, we have gone with 3 total website designs with them. They are a very cost effective solution to easy and great looking websites. The customer support has always went of the way to fix or help in any way they can. Cons Can be pricey to setup sites and custom work is generally pretty pricey to have done. Knowing its for the "non-profit" market it surprises me that there isn't more flexibility on pricing. Review Source Web Admin Used the software for: Less than 1 year ### "They Promise The Moon Then Disappear" April 9, 2020 1.0 Again, it looks awesome until you need help. It's not as intuitive as they make it out to be. Pros Everything that they said it could do. Things like automated payment collection and basic CRM functionality. Cons This has been such a frustrating experience. During our process for selecting a new product we specifically said we care most about customer care. We were promised a dedicated account manager and full-time support availability. Once they made the sale it was like pulling teeth getting help. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Review Source IT Director ### "Robust 'Communication Management System'" April 20, 2010 4.0 This is a good solid platform which met our requirements and has scaled well for our 2000+ member church with 30+ content contributors. We were able to consolidate 5 web sites and are consolidating over 10 different e-mail management processes on to one platform. You need to be willing to dive in and 'learn it' with hands on experience as the documentation is a bit thin. Product is well supported and vendor is continuing to actively develop and improve the product . We've been pleased with the product and recommend it for other churches. Pros Solid SaaS tool for church management of web sites, group e-mail, and event registration. System functionality is well segmented which allows them to offer a robust multi-level security / user permissions management. Multimedia management support is fairly solid for many media types. Very flexible web presentation layer and can be designed to have very custom look and feel. Event management (calendaring and invitation / registration) has worked well. Implementing payment processing function and working well so far. We haven't found any major defects with the platform. Cons The HTML editor is OK for basic page creation and it does allow for direct editing of HMTL code - however - application does require end users to have some basic knowledge of page design and asthetics. User security administration can be maddening, difficult to track down the 'why does this work for him but not her' scenarios. Administration interface is a bit clunky not always consistent in behavior from module to module, but is not defective. Customer support has always been helpful, but they are stretched thin Platform does require solid technical resources to help a church implement it, mainly for internal project management, training, and new operational process. Review Source John S. Associate Pastor Used the software for: 3-5 years ### "LOVE LOVE LOVE Ekklesia. Such a great product and company. Easy to use and learn." April 24, 2018 5.0 An awesome website! Pros It is very easy to use and provides great templates for getting started. Their customer support team is incredible, they seem to care about your website and the purpose of the organization. The software is very affordable and had packages that are easily adjustable for any budget. Cons The software sometimes is slow to load, which can be frustrating. Though it is easy to learn, there are some skills and options that required more reading and trial and error to learn. The training videos are lacking... although you can schedule a training and ask questions, but I'd like the video library to be larger. Review Source Campus Support Team Director Used the software for: 3-5 years ### "Not worth your money" October 17, 2019 1.0 In the 2+ years I've been with this organization, I've had nothing but problems with Ekklesia and can't figure out why someone chose this route in the first place. Stay clear. Pros Not much. I don't really have much positive to say besides the fact that it does put a website on the web. That's about it. Cons Constant bugs that don't get addressed, horrible UI, bad response time from customer service, confusing button mapping, and expensive (when compared to easier to use companies like Wix). This is definitely something I would steer clear of. If someone designed a UI that looks like it dates back to 2003 and randomly selected how features and button layout would look, this would be the software. Also, our organization originally asked them to design our site (and spent tens of thousands of dollar on design) and it looks horrible (this decision was made before I joined this organization). It's a shame we wasted so much money on a poorly designed website. Review Source Senior Pastor Used the software for: 1-3 years ### "Excellent and Powerful Web Site Builder" May 4, 2021 4.0 My overall experience has been very positive. I am not technically advanced with Web sites, but I am able to make changes and additions to our Web site each week with little to no hassle. When I have an issue or a need, the technical support team is on it by the next day at the very latest. Pros Ekklesia 360 is a Web site builder that is incredibly easy to use, intuitive, feature-rich, and has an incredibly attentive and results-oriented customer service team. Cons I wish Ekklesia 360 had more design choices; however, this is not to say they lack options. Also, I wish they had a one-stop-shop for live streaming. Switched from Our previous Web site was outdated and lacked customization. Review Source Lead Pastor Used the software for: 3-5 years ### "Long time user, very disappointed with recent customer service experience" January 5, 2022 4.0 I've been with Ekklesia for 7 years now and overall things have been good. This past fall I had a login issue pop up that needed someone on their team to fix for me. I had to sent multiple emails and make multiple calls. In the end, the fix took about 5 minutes (which I knew was the case) but their customer service was awful. I asked to speak with someone in management, was told I would be contacted and have still heard nothing. I've waited a month to post this review hoping to get this matter resolved. I will no longer recommend Ekklesia to colleagues how ask me about my experience. Pros I liked this platform because of the design templates and ease of use from a user perspective. The platform also integrates well with other digital tools we utilize. Cons Nothing big here, it's reasonable for the price-point. Review Source Webmaster Used the software for: Less than 1 year ### "Ekklesia CMS a good fit for us" April 27, 2020 5.0 Helped us easily update our digital brand and gave us the tools to be more effective in telling our story. Pros Offers an array of templates for church websites, making it easy to create or redesign your site. Support was great through the process. They made migration of content really smooth. Cons Some limits on font styles for headers but not a huge issue. I think they would accommodate a need. Review Source Executive Director Used the software for: 3-5 years ### "Good web software for newbies" January 8, 2017 4.0 We use this software to update our website. I love that it translates the code in the background by giving me simple, plug-n-play instructions. Pros The software makes it easy for anyone to update a website without any headaches. Cons It does cost a few dollars to work with this software. Review Source Church Administrator Used the software for: 1-3 years ### "I like the intuitiveness of the product. It is easy to create, functionality, and navigation." June 28, 2018 4.0 Pros The ease in which pages are created. The website helps support our mission to the community and to the church congregation. Look and functionality are things that people have stated they like. Cons It can be limiting at times. Some modules don't always allow for the customization that we would like to have and present on the website. Review Source Social Media Manager Used the software for: 1-3 years ### "The easy to use website builder " May 11, 2022 5.0 Overall, Ekklesia is ideal for those companies who are in need of a website without the hassle of creating one from scratch. With very easy to use templates that are modern in style and efficient ways to integrated other programs, it’s highly usable and most recommended. Pros What I love most about Ekklesia 360 was how easy it was to use, the templates provided, as well as incorporating other programs. Cons An area of improvement for Ekklesia 360 would possibly be to have more template options that are more diversely designed Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Review Source Communications Used the software for: 3-5 years ### "Riverstone Church" May 6, 2020 5.0 Great company and great product. I recommend it to churches, helps to have some experience with coding. Pros Customer support very helpful and prompt Cons Site became a bit outdated, could get confusing making updates Review Source Database Administrator Used the software for: 1-3 years ### "Good stuff" May 28, 2020 5.0 Love it Pros I have enjoyed setting up our website on your platform. The representative that helped me was superb in guiding me and making sure I was on track and on time Cons I don't get timely reponses now from customer service. It seems to have slowed down since I moved on from the building phase Review Source Video Production Coordinator Used the software for: Less than 1 year ### "Ekklesia 360 is a lackluster web design platform" March 3, 2021 4.0 Ekklesia 360 is unnecessarily difficult to use and outdated by platforms like Squarespace. Pros Ekklesia 360 provides many options when uploading sermons. You can choose from many different criteria which help users find your content easily. Cons Ekklesia 360 is very difficult to navigate. The way pages are put together is not logical. This makes quickly changing content difficult and locating an exact page a journey. Review Source Co Founder, Head of Marketing Used the software for: Less than 1 year ### "Pretty Good, but more expensive than standard website builder" February 13, 2019 4.0 Pros I like that it's focused on churches so it's made with the idea that you'll want a place to upload audios or videos of your Sunday Message. Cons It's more expensive than other website builders and not as user friendly--which makes sense since companies like squarespace are targetting a larger market and probably have a larger budget. Review Source Executive Director Used the software for: Less than 1 year ### "Website Design" April 29, 2020 4.0 We have had great response from the general public about the ease of surfing our site. We enjoyed working with the team and our site was up on time. Pros We really enjoy our new website. It is easy to update and looks new and relevant. The team at Ekklesia 360 is outstanding. Great product and support team. Cons It had a bit of a learning curve to get used to it. Once we dove in it came easier. Review Source Robbey S. Lead Pastor Used the software for: 1-3 years ### "Set aside some time to learn this product. Not happy with it at all " July 17, 2018 2.0 Pros The result can be fantastic with enough work, study and tech support. In comparison to other products, it's not worth the investment of time. Cons Huge learning curve, the ability to lose all your data without following a few steps is a real problem. If you want to put in hours of learning, then this software is for you. Review Source Communication and Care Pastor Used the software for: Less than 1 year ### "Professional and Quality" May 17, 2017 4.0 We just switched to Ekklesia 360 from another web host. We love the simple to use web templates. The support department is top notch. They take the time to not only share the "how to" steps, but even include little video helps that guide you through the settings and fixes that you were looking for. I highly recommend this company! Review Source Reviewer Used the software for: Less than 1 year ### "Ekklesia is fine" December 11, 2016 4.0 Ekklesia is good for church websites, as long as you don't mind not having much control over the layout. A lot of it is not that customizable, and it isn't all that user-friendly. Pros They got it up and going for us. Cons Now that it's up & going, we can't easily customize our webpages. Review Source Secretary Used the software for: Less than 1 year ### "I appreciate the ease of this new database. Much more user friendly!!" May 17, 2017 3.0 Pros I appreciate the new navigation system more than when this first came out. It's much easier to use. I primarily add people to the database and really like the ease of how easy it is to do this now. Thank you for the update!! Review Source Children's Ministry Administrative Coordinator Used the software for: Less than 1 year ### "This is the program that my work has changed to for updating the website for our church. " January 17, 2018 3.0 Pros I actually am having a hard time learning this program. I am the person who updates the children's portion of the website. Cons It is not real user friendly unless you are tech savvy. I don't know a lot about how to publish data on the site and find it hard to learn. Review Source Similar Products Featured