# LIVE Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LIVE Connect the right Transportation Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/43989/Freight-Management-Solution/reviews

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LIVE Connect

4.6 (8)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of LIVE Connect

Ease of use

4.4

Customer Service

4.4

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Product Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Great Integration"

September 15, 2023

5.0

Pros

The integration was seamless. The team was great to work with and very helpful.

Cons

It would be great to digitally negotiate with carriers on the platform.

Review Source

Response from Banyan Technology

September 28, 2023

Hello, thank you for taking time to share your positive experience with our LIVE Connect API Carrier Connectivity integration and for your feedback on our negotiation capabilities. We've passed it along to our Product Team. We have some exciting updates regarding our digital negotiation capabilities coming soon! Stay tuned for that.

BF

Bill F.  
President  
Logistics and Supply Chain  
Used the software for: 2+ years

### "We love Banyan"

July 3, 2023

5.0

It has been great. Our biggest challenge is getting our customer base to utilize more of Banyan's offerings. Banyan allows us to compete with the big players in the industry.

Pros

We have had a great experience introducing Banyan's load file connectivity to customers for daily LTL scheduling. It simplifies routing, pricing, tracking and reporting. Most of our customers do not have technical support teams, but Banyan's technicians walked them through set-up and made integration easy.

Cons

We are a small player, with just two full-time employees. We are primarily an LTL provider for small to mid-sized shippers. We are being asked to move more TL each year, and look forward to being able to utilize your planned Trucker Tools roll-out.

Reason for choosing LIVE Connect

It really comes down to customer support. The entire Banyan team has been very responsive to our needs.

Review Source

Response from Banyan Technology

July 12, 2023

Hello Bill, thank you for sharing your experience with Banyan and for your comments on our customer support. Customer support is a cornerstone of who we are, and we strive to provide an excellent experience every time. We are excited to work with you to help you grow this year and capture more business with our expanded Truckload solutions. We'll be sharing more exciting news on the Truckload front soon!

SD

Simon D.  
Operations Leader  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "A TMS with a lack of service and Utilities"

July 26, 2018

4.0

Dispatching and tendering loads, quick, but customization and features were too basic

Pros

It did it's work. Worked just fine, our company use it for at least 4 years, so we cannot say it does not work. API linkage and all basics for a TMS

Cons

Service was not that good, no customization, or in a regrattable level Bugs, lot of them, and system went down in most critics times

Review Source

AF

Anthony F.  
Managing Partner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "TMCO/Andy"

June 28, 2023

4.0

Has been enjoyable and BAN staff always willing to help. Some communication issues as to what was assumed by us/TMCO and actual product results and applications. Mostly on the FB Management side and reporting updates.

Pros

Both API and EDI capabilities. Retrieval of document imaging an "Add Document" along with notes. Our ability to manage invoice flow and reduce paper with note files and status update options.From a larger scope, the ability to link Parcel, LTL and other modes of transportation. This coupled with ERP and ability to comply with our user's systems is very beneficial and progressive..

Cons

FB Management and ability to pull accurate reporting as related to accounting invoice batch outs. All other items such as auto approvals, and EDI/API live feeds from carriers are excellent. Still in re-write process, but some of the reporting issue may be resolved by Manual Entry update (specific to TMCO) due 8/9/23 roll out.Suggest Bill of Lading Default set ups be saved by user log-in and not by company.

Reason for choosing LIVE Connect

Industry reputation. We were received well by Banyan management. Flexibility to understand our business model.

Review Source

Response from Banyan Technology

July 12, 2023

Hello Andy, thank you for your detailed review and sharing your experience with Banyan. We have enjoyed working with you and your team as well! We're very proud of our award-winning Freight Bill Management feature, and it's feedback from Clients like you that help make it better every day. We've passed along your comments to our Product Team and your dedicated Account Manager.

TT

Thomas T.  
Sr VP Product Development  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Banyan and our LTL product"

July 7, 2023

4.0

Pros

Simultaneous LTL carrier API quotes allow us to select carriers and book shipments with them in an efficient and seamless process. It's simply a matter of picking the carrier and then sending an electronic tender to schedule the pick up.

Cons

The JIRA Help Ticket process can be cumbersome at times due to responses not including previous message threads.

Review Source

Response from Banyan Technology

July 12, 2023

Hello Thomas, thanks for sharing your experience with Banyan. We are glad to hear our LTL Carrier Connectivity has helped streamline your processes! Thank you for your note on our ticket process. We have passed it along to our Director of Client Experience.

CM

Connie M.  
Executive Director  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Leading the industry "

September 14, 2023

5.0

New user but it has great ease of use and is fast to learn

Pros

One stop shop program with multifaceted functionality

Cons

I cannot at this time provide any negatives to share

Review Source

Response from Banyan Technology

September 28, 2023

Hello Connie, thank you for taking time to provide feedback on our LIVE Connect user experience and our proven onboarding and training process. I've passed along your feedback to our team. We look forward to working closely with your team to grow this year and beyond!

DD

Dennis D.  
President  
Insurance  
Used the software for: 1-2 years

### "Ease of use"

April 6, 2020

5.0

Data and visibility

Pros

data driven, supported our accounting department

Cons

Nothing, the staff was completely satisfied with this product

Review Source

NP

Norm P.  
  
  
Used the software for:

### "Great TMS!"

April 3, 2017

5.0

What is great about this software is how quickly it can look through multiple carrier's rates in real time and return the best available rate in real time. Checking each shipment for the best carrier saves a lot of money.

Review Source

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