# LIVE Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LIVE Connect the right Transportation Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/43989/Freight-Management-Solution/reviews --- LIVE Connect 4.6 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LIVE Connect Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Product Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Great Integration" September 15, 2023 5.0 Pros The integration was seamless. The team was great to work with and very helpful. Cons It would be great to digitally negotiate with carriers on the platform. Review Source Response from Banyan Technology September 28, 2023 Hello, thank you for taking time to share your positive experience with our LIVE Connect API Carrier Connectivity integration and for your feedback on our negotiation capabilities. We've passed it along to our Product Team. We have some exciting updates regarding our digital negotiation capabilities coming soon! Stay tuned for that. BF Bill F. President Logistics and Supply Chain Used the software for: 2+ years ### "We love Banyan" July 3, 2023 5.0 It has been great. Our biggest challenge is getting our customer base to utilize more of Banyan's offerings. Banyan allows us to compete with the big players in the industry. Pros We have had a great experience introducing Banyan's load file connectivity to customers for daily LTL scheduling. It simplifies routing, pricing, tracking and reporting. Most of our customers do not have technical support teams, but Banyan's technicians walked them through set-up and made integration easy. Cons We are a small player, with just two full-time employees. We are primarily an LTL provider for small to mid-sized shippers. We are being asked to move more TL each year, and look forward to being able to utilize your planned Trucker Tools roll-out. Reason for choosing LIVE Connect It really comes down to customer support. The entire Banyan team has been very responsive to our needs. Review Source Response from Banyan Technology July 12, 2023 Hello Bill, thank you for sharing your experience with Banyan and for your comments on our customer support. Customer support is a cornerstone of who we are, and we strive to provide an excellent experience every time. We are excited to work with you to help you grow this year and capture more business with our expanded Truckload solutions. We'll be sharing more exciting news on the Truckload front soon! SD Simon D. Operations Leader Transportation/Trucking/Railroad Used the software for: 2+ years ### "A TMS with a lack of service and Utilities" July 26, 2018 4.0 Dispatching and tendering loads, quick, but customization and features were too basic Pros It did it's work. Worked just fine, our company use it for at least 4 years, so we cannot say it does not work. API linkage and all basics for a TMS Cons Service was not that good, no customization, or in a regrattable level Bugs, lot of them, and system went down in most critics times Review Source AF Anthony F. Managing Partner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "TMCO/Andy" June 28, 2023 4.0 Has been enjoyable and BAN staff always willing to help. Some communication issues as to what was assumed by us/TMCO and actual product results and applications. Mostly on the FB Management side and reporting updates. Pros Both API and EDI capabilities. Retrieval of document imaging an "Add Document" along with notes. Our ability to manage invoice flow and reduce paper with note files and status update options.From a larger scope, the ability to link Parcel, LTL and other modes of transportation. This coupled with ERP and ability to comply with our user's systems is very beneficial and progressive.. Cons FB Management and ability to pull accurate reporting as related to accounting invoice batch outs. All other items such as auto approvals, and EDI/API live feeds from carriers are excellent. Still in re-write process, but some of the reporting issue may be resolved by Manual Entry update (specific to TMCO) due 8/9/23 roll out.Suggest Bill of Lading Default set ups be saved by user log-in and not by company. Reason for choosing LIVE Connect Industry reputation. We were received well by Banyan management. Flexibility to understand our business model. Review Source Response from Banyan Technology July 12, 2023 Hello Andy, thank you for your detailed review and sharing your experience with Banyan. We have enjoyed working with you and your team as well! We're very proud of our award-winning Freight Bill Management feature, and it's feedback from Clients like you that help make it better every day. We've passed along your comments to our Product Team and your dedicated Account Manager. TT Thomas T. Sr VP Product Development Logistics and Supply Chain Used the software for: 2+ years ### "Banyan and our LTL product" July 7, 2023 4.0 Pros Simultaneous LTL carrier API quotes allow us to select carriers and book shipments with them in an efficient and seamless process. It's simply a matter of picking the carrier and then sending an electronic tender to schedule the pick up. Cons The JIRA Help Ticket process can be cumbersome at times due to responses not including previous message threads. Review Source Response from Banyan Technology July 12, 2023 Hello Thomas, thanks for sharing your experience with Banyan. We are glad to hear our LTL Carrier Connectivity has helped streamline your processes! Thank you for your note on our ticket process. We have passed it along to our Director of Client Experience. CM Connie M. Executive Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Leading the industry " September 14, 2023 5.0 New user but it has great ease of use and is fast to learn Pros One stop shop program with multifaceted functionality Cons I cannot at this time provide any negatives to share Review Source Response from Banyan Technology September 28, 2023 Hello Connie, thank you for taking time to provide feedback on our LIVE Connect user experience and our proven onboarding and training process. I've passed along your feedback to our team. We look forward to working closely with your team to grow this year and beyond! DD Dennis D. President Insurance Used the software for: 1-2 years ### "Ease of use" April 6, 2020 5.0 Data and visibility Pros data driven, supported our accounting department Cons Nothing, the staff was completely satisfied with this product Review Source NP Norm P. Used the software for: ### "Great TMS!" April 3, 2017 5.0 What is great about this software is how quickly it can look through multiple carrier's rates in real time and return the best available rate in real time. Checking each shipment for the best carrier saves a lot of money. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.