# Page 2 | The Nortridge Loan System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is The Nortridge Loan System the right Loan Servicing solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/44128/The-Nortridge-Loan-System/reviews --- The Nortridge Loan System 4.3 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of The Nortridge Loan System ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Louis B. VP - Operations Automotive Used the software for: 2+ years ### "NLS - A Tank" March 10, 2020 4.0 Good. Implementation and conversion was a challenge but once we got past those issues the system has been incredibly stable. Pros Generally able to get the system to do what you need it to do. Not always pretty but I have not come across any critical need that can't be handled by the system with limited need for customization. The company and the software have evolved over the years. Cons Should have the ability to drag/reorder tabs at the bottom. Different users have different needs. Bugs in new versions are unpredictable and annoying. Small companies generally do not have the resources to do extensive testing. Reason for choosing The Nortridge Loan System Cost effective solution Review Source GF Gary F. VP Operations Financial Services Used the software for: 2+ years ### "NLS System" March 10, 2020 5.0 I like the control I have in the system. because of all the options you have with the technology, support has to look at most issues at the micro level which can add time to getting an issue resolved. The more experience I get by using the system, let less issues I have. Pros I like the ability to manage a diverse portfolio. We Service a variety portfolio types as we as manage our own accounts. Having the ability to create different communication plans by loan groups allows us to provide appropriate messaging based on the type of loan and consumer. Solid product. Cons Took me a while to understand how set up the system initially. Some trial and error and a lot of tickets to support until it "clicked". Review Source CD Clay D. Administrator Automotive Used the software for: 2+ years ### "Support and functionality are core drivers" March 10, 2020 5.0 Overall experience is wonderful Pros We like to describe NLS as a box of sticks. The finished product is only constrained by your imagination. The ease of custom reporting from the database, integration of complimentary software and great support from the Nortridge team top my list of LIKES Cons Missing or could be approved- unlimited derived UDF’s and User Defined Tabs. Also more triggers for custom scripting in NLSServices. A time\\date schedule option would be great On boarding mid-stream loans can be a struggle to conform to original TIL boxes Review Source gL gary L. VP Credit Consumer Services Used the software for: 2+ years ### "Great Software" March 10, 2020 4.0 A lot of time and cost saving factors such as send statements through the document queue to the print shop. Pros This platform is very flexible, we have over 50 different loan programs all of which we have been able to implement quickly and easily from origination to servicing. Cons There are a few features on the servicing side which we would have preferred to have had sooner rather than later but NLS has been cooperative in getting these released in recent updates. Reason for choosing The Nortridge Loan System We reviewed many platforms and found NLS to be the best value. Review Source PH Paul H. Director Financial Services Used the software for: 1-2 years ### "Very Good Loan Servicing Software" May 27, 2020 5.0 Good experience overall. Anyone looking to lighten their load and automate things where loan processing is concerned should try implementing this software. Pros As a Financial Service company, we also process loans for clients. This is a very good loan servicing software that helps you to keep track of loans in the pipeline, email or text customers with updates or questions, generate documents, etc. It's an all-in-one system that replaces having to manually do each aspect of loan processing. Cons This is a robust system. Long ago doing mortgages, used to use a software called Point, and this is far more updated and sophisticated. Review Source MK Marli K. Application Developer Financial Services Used the software for: 2+ years ### "NLS Review" March 11, 2020 3.0 Pretty good. I really enjoy the people and working with them. Support has improved a lot over the past couple of years. Pros The opportunities to automate processes and take the load off manual input and human error. Cons The bugs, and the lack of consistent documentation. There is a lot of documentation stating that parts of the system work. But when trying to use it, I run into errors or things don't work as they say they are supposed to. Reason for choosing The Nortridge Loan System Don't Know Review Source MW Marianne W. Team Lead/Sr. Systems Analyst Consumer Services Used the software for: 2+ years ### "Nortridge Loan System" March 10, 2020 4.0 Overall the partner relationship is a good one with Nortridge being very attentive to our needs. Pros It is very customizable and you can pretty much do anything you need to do. Some more complicated than others depending on the requirements on your business. Cons The upgrades are sometimes very cumbersome, requiring a lot of testing. Sometimes because of the size of our data, we have problems with things like schema changes. Review Source SM Stanley M. System Administrator Consumer Services Used the software for: 2+ years ### "Solid ssten" March 12, 2019 5.0 Our company got into the loan servicing business without really understanding it. Our attempt to build it from scratch was iladvised and we needed a solid software to support this. Nortridge has done the job Pros It does the core functions flawlessly. We still are waiting for better API integrations but they have come a long way. Cons We still have issues with support responsiveness. Its taken a long time to get a web client but its on the way. Review Source CB Cor. B. Special Assets Manager Financial Services Used the software for: 2+ years ### "Nortridge for Loan Servicing" March 10, 2020 5.0 Pros We have been long time users of the software, as buyers of existing loans we have a diverse portfolio of accounts. These accounts have many different setups. The NLS system has never been unable to handle the setup on a loan. It is also great that we can customize the software to fit our specific needs. Cons I can not think of any cons at this time. Review Source MH Marshall H. VP Information Systems Financial Services Used the software for: 2+ years ### "Platform for growth" March 10, 2020 5.0 Excellent. Pros I use this software to bend down the cost curve during our rapid period of growth. Without the tools this software provides the challenges we face would could not be solved and our expense load would be much much greater. Cons Debugging vbscript is a challenge. I would be nice if there were a way to write vbscript outside the product and then integrated as needed. Review Source RN Randy N. COO Financial Services Used the software for: 2+ years ### "Fantastic Loan Servicing Platform" March 12, 2019 5.0 On boarding new clients in different asset classes because of the robust nature of Nortridge. Pros 1\. All of the features and functionalities today and on the roadmap for the near future. Super Robust! 2. The Staff. Everyone from our rep to the Consulting group, Support & Training and the Development team. Cons There’s truly nothing I can think of at the moment. Review Source LJ Laura J. Accounting Lead Banking Used the software for: 2+ years ### "Nortridge Software" March 11, 2020 4.0 Before attending this conference I wasn't super thrilled with the software - it works for what we need. After attending this conference, I've realized the actual value of the software and how much value the software actually provides. Pros It is simple to use and is easy to learn. Cons I am looking forward to the new enhancements to the software that we discussed during this user meeting. Review Source CR CHRISTINE R. CFO Accounting Used the software for: 2+ years ### "THIS IS A REVIEW OF NLS FROM THE COOPERATIVE FINANCE ASSOCIATION " March 10, 2020 5.0 Pros THE NLS SOFTWARE IS A VERY FLEXIBLE LOAN ACCOUNTING SOFTWARE THAT CAN BE CUSTOMIZE TO HELP OUR COMPANY DIFFERIENTIATE OUR SERVICES FROM OUR COMPETITORS Cons THE REPORTING FUNCTION IS MY LEAST FAVORITE. I WOULD LIKE TO BE ABLE TO EXTRACT DATA, ESPECIALLY, USER DEFINED FIELDS SO THAT OUR ANALYSIS CAN BE MORE ROBUST Review Source RP Ravichandran P. Director QA Consumer Services Used the software for: 2+ years ### "Feedback " March 10, 2020 4.0 Good. I suggest recording the user sessions and upload them so that it will be helpful for future reference and also help others who could not attend. Pros Ease of use and set up. This has features that could be configured easily which is very helpful. Cons Upgrading too frequently and defects found during testing Review Source JM Justin M. Assistant Loan Servicing Manager Financial Services Used the software for: 1-2 years ### "Nortridge for Loan Servicing" March 10, 2020 4.0 It has overall been a great experience using NLS as a loan servicing system. I have used other systems for financial servicing but this system is the most user friendly one I have ever used. Pros Easy to use Easy to board loans Customer Service/Technical difficulties - top notch - very fast turn around time when I put in a ticket Reporting is great - easy to customize - save criteria Cons I have had some issues with the accruals not working properly but we have since resolved the issue via customer support. Review Source TM Thomas M. VP of Sales Information Technology and Services Used the software for: 2+ years ### "Great Partnership!" March 10, 2020 5.0 Pros Love the integrated ecosystem NLS has provided to Pay. Keeping our mutual customers within a user-friendly and seamless environment when making a payment is a huge value-add! Cons N/A. We are an integrated vendor of NLS providing a seamless payments (collections) experience for lenders and loan servicers. Review Source tR tim R. projects manager Financial Services Used the software for: 2+ years ### "my review " March 11, 2020 4.0 Pros its great for managing all our loans. It was a major upgrade from our legacy system. Cons it can be hard for a non technical person to use but depends on the individual. my mom would be confused but my friends would pick it up quickly Review Source AA Angela A. System & Data Manager Non-Profit Organization Management Used the software for: 1-2 years ### "CDFI review" March 12, 2019 5.0 Overall the system is great and works well for what we're currently doing. I know we're looking to understand more of the functionality and upgrade with an U/I portion. Pros It's a pretty intuitive system and easy to understand how the buttons and commands function Cons When pulling reports we can't get archived loan data and have to save pulled reports to get a snapshot of our portfolio in that time. Would love the ability to go back in time and see what our portfolio looks like at that time. Review Source KS Kyle S. Data quality and security specialist Automotive Used the software for: 2+ years ### "Great system" March 12, 2019 3.0 It’s been great. The people, support have been amazing and we keep learning more about the system and it’s capabilities Pros The customization of NLS is great! It’s stable and don’t have to worry about. It works Cons Had some speed issues in version 5 but many of those issues have been resolved Review Source JS Jeff S. Systems developer Financial Services Used the software for: 2+ years ### "My excellent Review NLS and User Meeting 2020" March 10, 2020 4.0 Implementation, development, consultation. Pros Almost a one stop shop for originations and servicing. Cons Complex, sometimes performance issues, sometimes does not do what's documented or expected. None of these are deal killers. Reason for choosing The Nortridge Loan System NLS does it all. Almost. Review Source KJ Kelly J. Director, Product Development & Loan Reporting Financial Services Used the software for: 2+ years ### "Nortridge Eval" March 10, 2020 4.0 We have been on Nortridge for 15 years which has grown along with our companies growth Pros I like that we are able to customize area's where it is beneficial to our business Cons Being a unique lender we have had to get creative on system use Reason for choosing The Nortridge Loan System For the customization Review Source MT Michelle T. Loan Servicing manager Financial Services Used the software for: 2+ years ### "Construction Loans Module " March 12, 2019 4.0 Been using the system for 8 years, a lot of enhancements have been made. Pros Lots of flexibility. We use a lot of the user fields for impact reporting. Cons Need to extend interest reserve period after loan converts to P&I. Review Source JB Joe B. CFO Financial Services Used the software for: 2+ years ### "NLS Review" March 12, 2019 4.0 Realized benefits with different loan types (rev, pc) Pros We like the ease of use of the software. Ability to solve our unique business needs Cons We have found that upgrading presents challenges and hard to stay current Review Source JB Justin B. Director, Loan Servicing & Collections | Product & Operations Financial Services Used the software for: 2+ years ### "The Nortridge Loan System Review" March 12, 2019 4.0 Overall, very good. Definitely would recommend to others. Pros \- Flexibility, cost, data, compliance/audit Cons \- LOE at times, performance, collections, API features, no web client Review Source GP Gary P. President Financial Services Used the software for: 2+ years ### "NLS Review" March 12, 2019 5.0 We service Bankrupt loans NS RHE ABILITY TO CUSTOMIZE AND IMPORT INFORMATION IS GREAT Pros Flexibility of the system to add fields Cons some of the extra steps required to move aronnd Review Source