# Page 3 | The Nortridge Loan System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is The Nortridge Loan System the right Loan Servicing solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/44128/The-Nortridge-Loan-System/reviews

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The Nortridge Loan System

4.3 (80)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of The Nortridge Loan System

## Showing most helpful reviews

Showing 51-75 of 80 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

John S.  
CFO / IT director  
Automotive  
Used the software for: 2+ years

### "Awesome"

March 12, 2019

5.0

Experience has been great. Loan configuration is extremely detailed

Pros

API that is extensive and well documented

Cons

Restart with every change in setup Cliient is slow

Review Source

DS

Derek S.  
Truck Finance Manager  
Automotive  
Used the software for: 1-2 years

### "Customer feedback"

March 11, 2020

5.0

Very happy with the product.

Pros

Ease of use is great. On-boarding new employees is a breeze.

Cons

None. We are very happy with NLS and the employees find it easy to use. We are still waiting to go ahead and convert our portfolio over. We still have a few important tasks ahead of us before making the switch.

Review Source

KG

Kevin G.  
CEO  
Financial Services  
Used the software for: 2+ years

### "Always enjoy the conference"

March 10, 2020

4.0

Pros

That my employees don't complain (too often)

Cons

Built for larger users, not small. Would like to see a small user group formed for next year

Review Source

DD

David D.  
IT Director  
Financial Services  
Used the software for: 1-2 years

### "Adventures in consumer lending"

March 11, 2020

4.0

We probably should have taken a bit more time before going live to get more stakeholders involved and sought more participation, in retrospect. Nortridge support and other staff have been invariably capable and friendly.

Pros

It's customizable and able to do just about everything we could need. Some things are cheap and easy, other things are custom but almost everything is possible.

Cons

I'm on the IT side so we get support requests. It's not always easy to chase down the reason for things. i.e. The app will crash with no useful UI message or log message if we're in setup while users are in. More detailed logging would be handy.

Review Source

SS

SANDRA S.  
LOAN PORTFOLIO MANAGER  
Financial Services  
Used the software for: 2+ years

### "Nortridge for Loan Servicing"

March 11, 2020

5.0

Pros

THE DIFFERENT REPORTING OPTIONS AVAILABLE

Cons

THE INABILITY TO COMBINE CERTAIN REQUIRED CRITERIA FOR REPORTING IN TO ONE REPORT

Review Source

jG

juan G.  
Sr software developer  
Financial Services  
Used the software for: 2+ years

### "NLS Review"

March 12, 2019

4.0

Pros

I like how it organizes all the data, and makes the loan process simple

Cons

performance could be better. XML imports as well

Review Source

SS

Sohail S.  
Director of Product Management  
Financial Services  
Used the software for: 2+ years

### "Great and very customizable software"

March 10, 2020

5.0

Pros

It is very customizable and open to integration

Cons

The UI could be a bit clunky and the fact it's desktop based

Review Source

RS

Rajesh S.  
Business Applications Specialist  
Financial Services  
Used the software for: 1-2 years

### "Review"

March 11, 2020

5.0

Lots of challenges but with the help of support we have been able to overcome.

Pros

Robust. Lots of options. Highly configurable.

Cons

The UI can be difficult to view. Not laptop friendly. Permissions can be confusing.

Review Source

GG

Gopal G.  
Head of platform  
Financial Services  
Used the software for: 1-2 years

### "Customer feedback"

March 12, 2019

4.0

Pros

Ease of use & Loan service features. Upcoming support for restapi

Cons

Support. Customization options are limited

Review Source

DV

DEBBIE V.  
OPERATIONS MANAGER  
Financial Services  
Used the software for: Less than 6 months

### "NEW USER"

March 10, 2020

5.0

I AM NEW USER AND AM STILL LEARNING SETTING UP PORTFOLIOS AND LOANS

Pros

THERE ARE A LOT OF AUTOMATED TASKS THAT ARE USEFUL. CUSTOMIZATION. USER DEFINED FIELDS. BANKRUPTCY AUTOMATION.

Cons

THERE ARE MANY TERMS THAT SEEM TO BE UNIQUE TO NLS. IT'S A VERY DIFFERENT SYSTEM FOR SERVICING FROM ANY OTHER SYSTEM I HAVE USED. IT'S BEEN DIFFICULT TO UNDERSTAND HOW THE SYSTEM WORKS FOR SUB-SERVICING FOR DIFFERENT INVESTORS. WE ARE HAVING A DIFFICULT TIME UNDERSTANDING HOW TO SET UP DIFFERENT PORTFOLIOS AND ARRANGE THE LOANS IN EACH SPECIFIC PORTFOLIO.

Review Source

YS

Yusuf S.  
Technical Support Representative  
Consumer Services  
Used the software for: I used a free trial

### "Great!"

November 4, 2022

5.0

Pros

What I like most about the software is that it alllows me to get a load over my cell phone then going face to face and getting denied

Cons

There nothing that. I like least about the software

Review Source

WK

Wendy K.  
Loan Assistant  
Financial Services  
Used the software for: 6-12 months

### "NLS Training"

March 13, 2019

1.0

Love NLS just need training which is WHY I am here, didn't get it

Pros

Love the software, but I don't feel like this was a good use of my time

Cons

I wish that this would have been more hands on training instead of a toot your own horn session

Review Source

Alfonso L.  
Managing Member  
Financial Services  
Used the software for: Less than 6 months

### "Too Complicated For Us"

December 6, 2019

4.0

Pros

Seemed to do everything, but ... WAY complex for us. We spent about 6 months on it working with them, and never really got it off the ground.

Cons

The product was too complex for us to setup. As in WAY too complex -- lots of tables, programming, we paid them for some support, but in the end it just wasn't off the shelf enough for us.

Review Source

MC

Michael C.  
Systems Admin  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "New user-Love the power"

March 12, 2019

5.0

Pros

The endless possibilities to customize the software to our needs.

Cons

It’s a lot to set up and learn. You will have a learning curve.

Review Source

GD

Glenn D.  
Sr. Technical Product Manager  
Financial Services  
Used the software for: 2+ years

### "NLS"

March 10, 2020

4.0

Slow setup, though staff have been helpful with resolving issues. Requires more time than expected to set up.

Pros

API, flexibility, customizable layout, etc.

Cons

Print/mail functionality needs overhaul with regard to offering other vendors. There are not specific "tracks" with recommended best practices. Would be helpful to have "out-of-box" options specifically designed for our areas of business.

Review Source

KT

Kellen T.  
Marketing Coordinator  
Consumer Services  
Used the software for: 1-2 years

### "Nortridge Rules"

March 10, 2020

5.0

My experience with Nortridge has been nothing but excellent for our collection suite of tools.

Pros

Ease of use and the native integration to Payix products

Cons

Nothing is wrong with the system. If i had one suggestion i would change the design of the layout.

Reason for choosing The Nortridge Loan System

The native integration.

Review Source

WO

Wes O.  
SVP IT & Development  
Automotive  
Used the software for: Less than 6 months

### "Nortridge for Loan Servicing"

March 10, 2020

5.0

Pros

Very powerful loan processing software with tons of features.

Cons

Borrower portal doesn't handle the payments itself - it sends the borrower to a payment processing and then waits for a URL callback to process the payment. They are coming out with a new portal that hopefully will address this issue.

Review Source

kW

kyle W.  
COO  
Banking  
Used the software for: Less than 6 months

### "Configuration over customization"

March 12, 2019

4.0

Pros

Ultimately configurable, flexible. Affordable, Not inexpensive or cheap Excellent Consulting services on start up

Cons

Implementation was a significant amount of self discovery New features and some QA issues in our release Support can be an issue on specific issues

Review Source

CM

Ciara M.  
Loan Servicing  
Automotive  
Used the software for: I used a free trial

### "Nortridge Review"

March 12, 2019

4.0

Now we have some problems in the Reporting Metro2 with the DPD and the payment history. We have some tickets open to the NLS Support.

Pros

Nortridge Software are so useful for us.

Cons

The velocity of the software sometimes doesnt helpfully.

Review Source

RR

RuthAnn R.  
COO  
Financial Services  
Used the software for: Less than 6 months

### "Data heaven"

March 12, 2019

5.0

We have total transparency to all actions on every loan. Having an audit trail has been everything

Pros

I can report on every field on demand in real time any time I want

Cons

RDC. This needs to move to a web based application asap

Review Source

RR

Ramarao R.  
Systems Analyst  
Banking  
Used the software for: Less than 6 months

### "API"

March 10, 2020

3.0

Pros

More configurable and flexible. Usin\* swagger helps a lot

Cons

Accessibility of hosted solution. Screens are heavy

Reason for choosing The Nortridge Loan System

For commercial loan servicing

Review Source

JC

Jaimie C.  
Director Loan Operations  
Financial Services  
Used the software for: Less than 6 months

### "New User"

March 12, 2019

5.0

new user for loan servicing, we love it, thank you

Pros

we are able to gain efficiencies back into our process

Cons

minor setup issues, but nothing we can't handle

Review Source

KD

Kim D.  
AVP - Business Analyst  
Automotive  
Used the software for: Less than 6 months

### "Nortridge Review"

March 12, 2019

4.0

love it

Pros

ease of use with set up and you can take it in multiple directions

Cons

too many choices for the security settings for the user

Review Source

CO

Carissa O.  
Controller  
Automotive  
Used the software for: 6-12 months

### "Still learning "

March 10, 2020

4.0

So far so good

Pros

So far with my limited use, it appears to be more user friendly

Cons

Standard reports not robust, custom reports needed.

Review Source

PC

Preston C.  
COO  
Financial Services  
Used the software for: 2+ years

### "NLS System"

March 10, 2020

5.0

Pros

Easy to use backed end DB for deep data mining.

Cons

UI a bit dated - could use a web-based version.

Review Source