# Tridion Docs Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Tridion Docs Software - reviews, pricing plans, popular comparisons to other Document Management products and more.

Source: https://www.capterra.com/p/442/Tridion-Docs/pricing

---

# 

 Tridion Docs Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Tridion Docs

## What is Tridion Docs?

Tridion Docs is a DITA-based Component Content Management System (CCMS). It allows enterprises to optimize and automate complex content processes at scale and with confidence. With Tridion Docs you can author, review, localize, manage and deliver information using structured content and AI to create technical documentation, policies, procedures and other types of critical and regulatory content. Tridion Docs also enables easy information discovery and automated delivery of the right information to the right recipient using AI-driven recommendations, so employees, business partners and customers gain easy access to the information they need in the moment.

## What is Tridion Docs used for?

[Content Management](https://www.capterra.com/content-management-software/)[Enterprise Content Management](https://www.capterra.com/enterprise-content-management-software/)[Document Management](https://www.capterra.com/document-management-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Tridion Docs

4.1 (11)

VS.

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

Contact vendor

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (11)

Ease Of Use

4.3 (28,296)

Value For Money

3.8 (9)

Value For Money

4.3 (20,443)

Customer Service

4.7 (11)

Customer Service

4.3 (18,447)

## Tridion Docs alternatives

[4.7 (117)](https://www.capterra.com/p/205117/Dokmee-ECM/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[4.8 (28,420)](https://www.capterra.com/p/161425/Drive/reviews/)

Starting price

$7.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/161425/Drive/)

[WordPress](https://www.capterra.com/p/131687/WordPress/)

[4.6 (14,967)](https://www.capterra.com/p/131687/WordPress/reviews/)

Starting price

$9.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/131687/WordPress/)

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

[4.4 (5,411)](https://www.capterra.com/p/1167/SharePoint/reviews/)

Starting price

$5.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/1167/SharePoint/)

[View all alternatives](https://www.capterra.com/p/442/Tridion-Docs/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Management

4.4 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Store, manage, and track all electronic documents in a centralized location

Collaboration Tools

3.9 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Text Editing

4.5 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Edit text as needed

Content Management

4.8 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Content Publishing Options

4.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Facilitates online authoring and publishing of the content

Search/Filter

3.3 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Tridion Docs 47 features

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

A record of all activities within the system, including user access, changes made, etc.

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Facilitates online authoring and publishing of the content

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Find & retrieve relevant data or documents

Search for specific words or phrases within a document or database

Compile and organize data into specific metrics

Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Collect and maintain structured information that describes data or content

Access software remotely via mobile devices

Manage and support multiple languages

Ability of websites, web applications, or mobile applications to function without an active internet connection

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Edit text as needed

Set up connections to third-party platforms to improve business processes

Track revisions and updates made to files and navigate between different versions

Supports various video file formats

Create, design and manage workflows for repetitive tasks

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.1 (11)

4.1

Based on 11 reviews

## Pricing

Value for money

3.8 (9)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.8 (9)

3.8

Based on 9 reviews

## Integrations

[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[

Fluid Topics](https://www.capterra.com/p/146654/Fluid-Topics/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (11)

4.7

Based on 11 reviews

## User reviews

Overall rating

4.1

Based on 11 reviews

Filter by rating

5(2)

4(8)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PS

Peter S.

Business System Owner

Pharmaceuticals

### "Happy with the upgrade to TD15"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 17, 2024

Smooth and reliable, easy to understand, flexible.

Pros

The quality of the software, the lack of bugs, the support, and Professional Services.

Cons

The division into different products - Pub Manager/Organize Space and Draft and Review Space, and Taxonomy Space. It's hard to convince management/IT to finance the purchase of different modules. Some suppliers offer other solutions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Application Manager

Machinery

### "Application managers review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 13, 2024

Quite good as an application manager regarding the support, too.

Pros

\- integrations - governance - dynamism - draft possibilities

Cons

\- not so intuitive interfaces/filtering for translation jobs - Event logging in detail

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PB

Pia B.

Senior technical writer

Farming

### "Good choice for a limited content scope?"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

September 12, 2024

Good people to cooperate with, however the system is not so flexible when it comes to changes to the things that would help us scale up our work.

Pros

\- Clear overview working in the system - Easy to set up - Good support from implementation to response on support tickets

Cons

\- Stuck in publication paradigm - Much to manual process for triggering translations - Seems the system has a hard time with large volumes of content

Alternatives considered

[IXIASOFT CCMS](https://www.capterra.com/p/154281/DITA-CMS/)

[Heretto](https://www.capterra.com/p/171108/easyDITA/)

Reasons for choosing Tridion Docs

Price, DITA XML (open standard), ease of doing business, corporate grade software, IT security, SSO access, need to increase reuse and apply metadata, break monolithic documents into topics.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Sabine S.

Technische Redakteurin

Mechanical or Industrial Engineering

### "Arbeitserleichterung"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 12, 2024

Mit Tridion Docs kann ich meine Dokumente schneller erstellen, als mit unsrer vorherigen Software.

Pros

Schöne Benutzeroberfläche, intuitiv bedienbar, die Funktionen "wo verwendet" und "ausfindig" machen sind für mich sehr hilfreich

Cons

Wenn man ein Repository-Fenster geöffnet hat und was sucht, dann öffnen sich immer wieder neue Fenster, das wird irgendwann unübersichtlich. Eine Abfrage, ob man ein neues Repository-Fenster öffnen möchte wäre schön.

Switched from

[SAP NetWeaver](https://www.capterra.com/p/65750/SAP-NetWeaver/)

Diese Software wird nicht weiterentwickelt.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MJ

Martin J.

Manager Technical Documentation

Mechanical or Industrial Engineering

### "Third year with Tridion Docs "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 11, 2024

So far so good. The system is quite intuitive if you have previous experience of CCMS's. We like that RWS uses local partners that can help with implementation and support, as well as providing support via RWS professional services if needed.

Pros

We appreciate that we can conduct review in Collective Spaces and track changes as well as the comments from reviewers in Tridion Docs. Not having to create a separate publication for reviewing purposes saves a lot of time.

Cons

Depending on what system or software you are transitioning from, it can be challenging to adopt the DITA standard.

Alternatives considered

[IXIASOFT CCMS](https://www.capterra.com/p/154281/DITA-CMS/)

[Author-it](https://www.capterra.com/p/21662/AuthorIT/)

Reasons for choosing Tridion Docs

During the evaluation process it was concluded that DITA and topic-based writing is the right way for us, so at the end the choice was between RWS and IXIASOFT. We chose RWS primarily because Tridion Docs was slightly better suited for us, but also because we had a better dialogue with RWS than with IXIASOFT.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jenny H.

Technical Publications Systems Lead

Medical Devices

### "An appreciated tool with need to improve compliance to regulated industries"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

September 11, 2024

My team is very happy to have moved to structured content handling and we find it easy to use the tool and the RWS support team is very quick to answer questions and help us when we encounter issues.

Pros

The version handling and the bridge between the desktop tools and the XML editor that makes it easy to handle.

Cons

The lack of audit trails. The lack of an overview of translation status for all languages.

Alternatives considered

[Paligo](https://www.capterra.com/p/249417/Paligo/)

[IXIASOFT CCMS](https://www.capterra.com/p/154281/DITA-CMS/)

Reasons for choosing Tridion Docs

Mainly because of it having a SaaS solution and for it's version handling capabilities.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HH

Hugo H.

Director

Computer Hardware

### "great tools for creating how-tos and user guides"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

September 11, 2024

Pros

Each topic can be reused and reorganized, saving translation costs.

Cons

Need to take some time to learn how to use Tridion Docs Tridion Docs is expensive

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CH

Christian H.

Technical writer

Mechanical or Industrial Engineering

### "TridionDocs at KAESER"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2024

Without extensive IT support and customization product is hard to maintain.

Pros

Powerful CM system. Unlimited no. of libraries possible. Conref and Condidtions help to save number of topics. Customization is possible.

Cons

Split between features in Publication manager and Organize Space is often difficult to handle and to understand.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GC

Gabriel C.

Product Owner

Food Production

### "A good enterprise solution at a high cost"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 4, 2024

Overall a stable system that meets the needs of a large multi-national enterprise. The support from RWS is very professional and knowledgeable.

Pros

A capable and stable core system that can be configured and customized.

Cons

The cost is very high and the reliance on Client tools that need to be installed on the users local machines feels a bit dated.

Switched from

[OpenText Documentum Content Management](https://www.capterra.com/p/233488/OpenText-Documentum/)

The product was technically obsolete and lacked a lot of the capabilities that Tridion Docs has.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Jouni L.

Process Owner

Machinery

### "Tridion Docs 14 "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 11, 2024

Pros

The user interface is very intuitive and easy to teach for new users.

Cons

The search functionality could be better. Apparently they have been improving it for Version 15.

Switched from

[Adobe InDesign](https://www.capterra.com/p/233314/Adobe-InDesign/)

[Teamcenter](https://www.capterra.com/p/217609/Teamcenter/)

While the idea of combining a PLM system and CCMS system (product structure with product information) works on paper, in reality there were major design flaws that made daily work with the system very difficult.

Reasons for choosing Tridion Docs

It was our test users' favourite. The possibility to have "anything" as a condition instead of the standard DITA big four was also a major advantage.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/442/Tridion-Docs/reviews/)

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