# Tridion Docs Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Tridion Docs the right Document Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/442/Tridion-Docs/reviews

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Tridion Docs

4.1 (11)

[View alternatives](https://www.capterra.com/p/442/Tridion-Docs/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Tridion Docs

Ease of use

4.1

Customer Service

4.7

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Application Manager  
Machinery  
Used the software for: 1-2 years

### "Application managers review"

September 13, 2024

4.0

Quite good as an application manager regarding the support, too.

Pros

\- integrations - governance - dynamism - draft possibilities

Cons

\- not so intuitive interfaces/filtering for translation jobs - Event logging in detail

Review Source

MJ

Martin J.  
Manager Technical Documentation  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Third year with Tridion Docs "

September 11, 2024

5.0

So far so good. The system is quite intuitive if you have previous experience of CCMS's. We like that RWS uses local partners that can help with implementation and support, as well as providing support via RWS professional services if needed.

Pros

We appreciate that we can conduct review in Collective Spaces and track changes as well as the comments from reviewers in Tridion Docs. Not having to create a separate publication for reviewing purposes saves a lot of time.

Cons

Depending on what system or software you are transitioning from, it can be challenging to adopt the DITA standard.

Alternatives considered

[IXIASOFT CCMS](https://www.capterra.com/p/154281/DITA-CMS/)[Author-it](https://www.capterra.com/p/21662/AuthorIT/)

Reason for choosing Tridion Docs

During the evaluation process it was concluded that DITA and topic-based writing is the right way for us, so at the end the choice was between RWS and IXIASOFT. We chose RWS primarily because Tridion Docs was slightly better suited for us, but also because we had a better dialogue with RWS than with IXIASOFT.

Review Source

PB

Pia B.  
Senior technical writer  
Farming  
Used the software for: 1-2 years

### "Good choice for a limited content scope?"

September 12, 2024

3.0

Good people to cooperate with, however the system is not so flexible when it comes to changes to the things that would help us scale up our work.

Pros

\- Clear overview working in the system - Easy to set up - Good support from implementation to response on support tickets

Cons

\- Stuck in publication paradigm - Much to manual process for triggering translations - Seems the system has a hard time with large volumes of content

Alternatives considered

[IXIASOFT CCMS](https://www.capterra.com/p/154281/DITA-CMS/)[Heretto](https://www.capterra.com/p/171108/easyDITA/)

Reason for choosing Tridion Docs

Price, DITA XML (open standard), ease of doing business, corporate grade software, IT security, SSO access, need to increase reuse and apply metadata, break monolithic documents into topics.

Review Source

JH

Jenny H.  
Technical Publications Systems Lead  
Medical Devices  
Used the software for: 1-2 years

### "An appreciated tool with need to improve compliance to regulated industries"

September 11, 2024

4.0

My team is very happy to have moved to structured content handling and we find it easy to use the tool and the RWS support team is very quick to answer questions and help us when we encounter issues.

Pros

The version handling and the bridge between the desktop tools and the XML editor that makes it easy to handle.

Cons

The lack of audit trails. The lack of an overview of translation status for all languages.

Alternatives considered

[Paligo](https://www.capterra.com/p/249417/Paligo/)[IXIASOFT CCMS](https://www.capterra.com/p/154281/DITA-CMS/)

Reason for choosing Tridion Docs

Mainly because of it having a SaaS solution and for it's version handling capabilities.

Review Source

GC

Gabriel C.  
Product Owner  
Food Production  
Used the software for: 2+ years

### "A good enterprise solution at a high cost"

September 4, 2024

4.0

Overall a stable system that meets the needs of a large multi-national enterprise. The support from RWS is very professional and knowledgeable.

Pros

A capable and stable core system that can be configured and customized.

Cons

The cost is very high and the reliance on Client tools that need to be installed on the users local machines feels a bit dated.

Switched from

[OpenText Documentum Content Management](https://www.capterra.com/p/233488/OpenText-Documentum/)

The product was technically obsolete and lacked a lot of the capabilities that Tridion Docs has.

Review Source

JL

Jouni L.  
Process Owner  
Machinery  
Used the software for: 1-2 years

### "Tridion Docs 14 "

April 11, 2024

4.0

Pros

The user interface is very intuitive and easy to teach for new users.

Cons

The search functionality could be better. Apparently they have been improving it for Version 15.

Reason for choosing Tridion Docs

It was our test users' favourite. The possibility to have "anything" as a condition instead of the standard DITA big four was also a major advantage.

Switched from

[Adobe InDesign](https://www.capterra.com/p/233314/Adobe-InDesign/)[Teamcenter](https://www.capterra.com/p/217609/Teamcenter/)

While the idea of combining a PLM system and CCMS system (product structure with product information) works on paper, in reality there were major design flaws that made daily work with the system very difficult.

Review Source

PS

Peter S.  
Business System Owner  
Pharmaceuticals  
Used the software for: 2+ years

### "Happy with the upgrade to TD15"

September 17, 2024

4.0

Smooth and reliable, easy to understand, flexible.

Pros

The quality of the software, the lack of bugs, the support, and Professional Services.

Cons

The division into different products - Pub Manager/Organize Space and Draft and Review Space, and Taxonomy Space. It's hard to convince management/IT to finance the purchase of different modules. Some suppliers offer other solutions.

Review Source

CH

Christian H.  
Technical writer  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "TridionDocs at KAESER"

September 11, 2024

4.0

Without extensive IT support and customization product is hard to maintain.

Pros

Powerful CM system. Unlimited no. of libraries possible. Conref and Condidtions help to save number of topics. Customization is possible.

Cons

Split between features in Publication manager and Organize Space is often difficult to handle and to understand.

Review Source

HH

Hugo H.  
Director  
Computer Hardware  
Used the software for: Less than 6 months

### "great tools for creating how-tos and user guides"

September 11, 2024

4.0

Pros

Each topic can be reused and reorganized, saving translation costs.

Cons

Need to take some time to learn how to use Tridion Docs Tridion Docs is expensive

Review Source

YB

Yevstakhii B.  
Teacher  
E-Learning  
Used the software for: Less than 6 months

### "My expirience of use Tridion Docs"

May 12, 2023

5.0

Tridion Docs excels at managing complex and structured documentation projects. I appreciate the ability to break down content into reusable components and manage them effectively. This structured approach ensures consistency and allows for efficient content reuse across multiple documents and publications.Tridion Docs offers robust collaboration features, allowing teams to collaborate seamlessly on documentation projects. I can assign tasks, manage review cycles, and track the progress of content creation and approval processes. This promotes efficient collaboration among content creators, subject matter experts, and stakeholders.Tridion Docs provides the capability to publish content to various channels and formats, including web, print, and mobile devices. This flexibility allows organizations to reach audience across different platforms and deliver content in the most suitable format for each channel.I can streamline the translation workflow, track translation progress, and ensure consistency across multiple languages. Integration with translation management systems facilitates efficient translation processes.While Tridion Docs has its strengths, there are also some areas that I have identified as areas for improvement. These may include the complexity and learning curve associated with the platform and user interface usability.

Pros

1\. Structured content management: Tridion Docs excels at managing structured content, such as technical documentation or product manuals. It provides a robust and flexible framework for creating, organizing, and reusing structured content components. This helps ensure consistency, accuracy, and efficiency when managing complex documentation projects.2. Component-based authoring: Tridion Docs allows me to author content at a granular level by breaking it down into reusable components. These components can be easily assembled and reused across multiple documents or publications. This approach promotes content consistency, improves collaboration, and simplifies the updating process when changes are required.3. Multi-channel publishing: Tridion Docs supports publishing content to various output formats and channels, including web, print, mobile devices, and more. This flexibility allows to reach audience across different platforms and deliver content in the most suitable format for each channel.4. Workflow and collaboration: Tridion Docs offers robust workflow management capabilities, enabling teams to collaborate effectively throughout the content creation and approval processes. It allows for role-based access control, review cycles, and task assignments, ensuring efficient collaboration among content creators, subject matter experts, and stakeholders.

Cons

1\. User interface and usability: I have mentioned that the user interface of Tridion Docs can be unintuitive or challenging to navigate, especially for occasional or non-technical users. Certain features or actions may not be easily discoverable, requiring users to invest time in learning and exploring the platform.2. Customization limitations: While Tridion Docs offers flexibility for managing structured content, I noticed limitations in terms of customization options for the user interface or templates. This can result in a less tailored look and feel for the published documentation.3. Integration challenges: Tridion Docs may require integration with other systems or tools within an organization's ecosystem. I have mentioned difficulties in setting up and maintaining integrations, which can impact workflows and data consistency.

Review Source

SS

Sabine S.  
Technische Redakteurin  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Arbeitserleichterung"

September 12, 2024

4.0

Mit Tridion Docs kann ich meine Dokumente schneller erstellen, als mit unsrer vorherigen Software.

Pros

Schöne Benutzeroberfläche, intuitiv bedienbar, die Funktionen "wo verwendet" und "ausfindig" machen sind für mich sehr hilfreich

Cons

Wenn man ein Repository-Fenster geöffnet hat und was sucht, dann öffnen sich immer wieder neue Fenster, das wird irgendwann unübersichtlich. Eine Abfrage, ob man ein neues Repository-Fenster öffnen möchte wäre schön.

Switched from

[SAP NetWeaver](https://www.capterra.com/p/65750/SAP-NetWeaver/)

Diese Software wird nicht weiterentwickelt.

Review Source

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