--- title: "DaySmart Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DaySmart Appointments the right Appointment Scheduling solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/44428/DaySmart-Appointments/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- DaySmart Appointments 4.1 (194) [View alternatives](https://www.capterra.com/p/44428/DaySmart-Appointments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of DaySmart Appointments Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JM Jennifer M Education and Outreach CoordinatorMuseums and Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Our business doesn't need anything fancy, so our basic account helps streamline reservations for us.“ December 6, 2024 RO Randy O Hockey Performance TrainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Many of the functions were setup in a redundant way that made them confusing for our team to use, I can only imagine how many complaints we would have if we let customers interface with it directly.“ December 5, 2024 LF Lauren F TutorE-Learning, 201 - 500 employeesUsed the software for: 1-2 years. “I felt DaySmart helped me to organize my clients and schedule.“ December 19, 2024 SS Sheila S TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “It was adequate to meet the needs of communicating my schedule and availability, but some things felt slow and outdated.“ December 11, 2024 TA Teri A Director of ProgramsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “User-friendly, easily generates reports, daily/weekly ease of appointment availability access.“ December 5, 2024 Dr. Ken B ownerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Reports lacking easy import to Excel, etc., had to do a lot of workarounds.“ January 23, 2026 JD Jim D ErgonomistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Recently when I needed customer service it was top notch.“ June 5, 2025 RO Randy O Hockey Performance TrainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, while the support was usually helpful, we had one issue with a major feature that we intended to use quite frequently; overall I think support emailed me about 7 times to say they were still having meetings to figure out the issue, then eventually they just seemed to give up.“ December 5, 2024 ## Showing most helpful reviews Showing 1-25 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennine E. Marriage and Family Therapist, Supervisor, and Owner Mental Health Care Used the software for: 2+ years ### "Loved it!" November 30, 2018 5.0 It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software. Pros I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./ Cons I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus. Review Source Response from DaySmart Software February 22, 2019 Jennine, we appreciate the review and the A+ rating! TA Teri A. Director of Programs Non-Profit Organization Management Used the software for: 1-2 years ### "Great Platform Highly Recommend" December 5, 2024 5.0 Very satisfied with our DaySmart experience and would recommend this platform. It has worked perfectly for our VITA program. Pros User-friendly, easily generates reports, daily/weekly ease of appointment availability access. Cons The initial setup was challenging but the DaySmart team was very helpful in guiding us through the process and has continued to be supportive with any issues that may arise. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Platform did not meet our needs therefore we need to find a solution. Review Source RO Randy O. Hockey Performance Trainer Sports Used the software for: Less than 6 months ### "Outdated, redundant, counter-intuitive" December 5, 2024 2.0 On the surface, DaySmart had everything we needed but the more features we attempted to use, the more issues we found. Many of the functions were setup in a redundant way that made them confusing for our team to use, I can only imagine how many complaints we would have if we let customers interface with it directly. Also, while the support was usually helpful, we had one issue with a major feature that we intended to use quite frequently; overall I think support emailed me about 7 times to say they were still having meetings to figure out the issue, then eventually they just seemed to give up. Pros For the most part, the support team was fairly responsive. Cons The system feels old and outdated, and many of the features we attempted to use were far from intuitive. Review Source KS Karen S. Research Account Analyst - Budgets and Contracts Research Used the software for: 1-2 years ### "DaySmart Review" December 5, 2024 5.0 Very easy to use and train new users. Creating reports is a bonus for us Pros Availability of reports The amount of Protocols that we can add User settings Cons Doesn't quite fit our industry of clinical research - but we have made it work Switched from [ScheduleVIEW](https://www.capterra.com/p/9048/ScheduleVIEW/) Schedule View went out of business and no longer supported their product Review Source RG Rico G. Technology Support Specialist Government Administration Used the software for: Less than 6 months ### "A SMART choice for Every DAY scheduling!" August 31, 2023 5.0 DaySmart has been solving our day-to-day business needs by effectively and efficiently handling numerous scheduling requests by job seekers in our workforce development sector. It allows our teams to easily schedule and offer intuitive scheduling features for our clients to ensure that they will be seen on the day and time they are scheduled for without fear there will be no record of a scheduled appointment. Pros As an administrator, I personally enjoy the ease of use when having to set up new users or change information on the back end. Similar platforms have really been confusing when managing users but DaySmart makes all of those tasks very easy to understand and execute. Cons The only thing that I can say negatively about the product thus far, is that there was an issue with getting some of our user's Outlook calendars to sync with the AppointmentPlus add-in. With a little tinkering and help from your support team, we were able to resolve the issue in a timely manner. Alternatives considered [YouCanBookMe](https://www.capterra.com/p/163194/YouCanBookMe/) Reason for choosing DaySmart Appointments One reason why we ultimately switched because one of our departments ( Department of Motor Vehicles ) had already been using the DaySmart platform and was very high on its efficiency and effectiveness as a means to schedule Switched from [YouCanBookMe](https://www.capterra.com/p/163194/YouCanBookMe/) Youcanbookme was very limited in the number of calendars that could be added and lacked a well-thought-out integration for virtual options such as Teams or Zoom. Customers and users both found the platform very frustrating and counterintuitive. It felt a little generic and vanilla, not allowing us to do quite what we needed regarding appointment scheduling. Review Source JC Janet C. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good product" May 3, 2023 4.0 Pros This was easy to set up. A few minor problems that are fixed as soon as they can, with updates provided. Cons There is really nothing I don't like. It is a decent product Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) They were going to increase the price for a product we did not use Review Source Christopher W. Technology and Training Coordinator Used the software for: 2+ years ### "Good software but not always easy to use" March 28, 2018 3.0 It allows us to have a central appointment scheduling point but administration is difficult. Pros Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved. The reports are also helpful. Cons The administrative functions are harder to work with. There are certain functions that are missing including the ability to remove all clients. This function requires intervention by the support team and comes at an additional cost. Customization is not always easy with regards to creating and editing appointment slots. Review Source Response from DaySmart Software March 29, 2018 Christopher, thank you for your review. It sounds like your concern is the difficulty in administering the system. I'm aware of your account and your unique situation of needing to delete all customers in your database periodically. That isn't a common use case and it is true that we do not provide a way for users to delete all of their customers at the same time. We made a decision to not include this feature because we felt that it posed too much of a risk to our clients. Thus, we do it upon request, as needed, and with a signed approval form. Thank you for also pointing out the improvements we've made to the interface and the user experience. We are always striving to provide more value to our clients. Thanks again for reviewing the system, Christopher. Reginald L. B. Field Interviewer Higher Education Used the software for: 6-12 months ### "Great Resource" December 6, 2019 4.0 Overall it has been a very great product. I think it a great tool for the line of work I used it for. Pros I used this for a side-gig I was a part of . I was a field interviewer (independently contracted) for the ATL Housing Authority alongside Emory University. We used this software to schedule in-house interviews with respondents. This was my first time using the software and it was very user friendly. It helped me/us keep track of who was being interviewed, where, how long etc. Cons To me the look and feel of the app was a bit outdated. I think it definitely needs to be updated, but other than that I think the product works just fine. Review Source Response from DaySmart Software December 9, 2019 Reginald, thank you for your honest review. We are pleased you found our software so easy to use and that it was helpful for your side gig. We appreciate your feedback about the app looking a little outdated and want to let you know that upgrades are on the horizon for next year. Thank you again for your review; your feedback is important to us! Austin N. Positive Lifestyle & Fitness Coach Used the software for: Less than 6 months ### "I used appointment plus briefly at my last company." March 15, 2018 5.0 Pros The software ran flawlessly and filled all the needs I had for it. I loved the automated reminders for appointments and flexibility it allowed for clients to reschedule, etc. as needed. Cons It took awhile to understand how to run the software smoothly. Like most things, there was an initial learning curve but it's a positive in some respects because of the vast amount of features the software offers. Great product! Review Source Response from DaySmart Software March 22, 2018 Austin, thank you for the review. I'm glad you liked using the AppointmentPlus system. Yes, the automated reminders are a helpful feature for reducing no-shows. We get a lot of positive feedback about them. Thanks again for the great review! Natalie M. Donor Center Technician Hospital & Health Care Used the software for: 1-2 years ### "AppointmentPlus has worked wonders " July 29, 2019 5.0 This software helped us eliminate wait times at our plasma donation center by being so effective with our staff, donors, and desired time slots. Pros There is so much to it and all the details and customization available is the best ever. Cons The layout and finding certain tools can be a little confusing and we have more glitches than I am comfortable with. Review Source Response from DaySmart Software July 30, 2019 Natalie, thank you for the review. We are a big fan of the work that Grifols does and everything you stand for. It's an honor to serve you. Keep up the amazing work. KJ KAREN J. OWNER THERAPIST Mental Health Care Used the software for: 2+ years ### "KAREN JENSEN COUNSELING" December 16, 2024 4.0 it has been smoothe process for years and I apppreciat that Pros ease of use and billing has been efficient for years Cons I need to be sure you do not double charge my clients. We had an issue with that and I think it has been fixed. Review Source LF Lauren F. Tutor E-Learning Used the software for: 1-2 years ### "Well organized, easily accessible site" December 19, 2024 5.0 I felt DaySmart helped me to organize my clients and schedule. I would have liked to receive notifications and confirm/accept/deny appointments. Pros I felt DaySmart was well organized. I was able to manage clients and view my availability easily. Cons I had minor difficulty navigating the site by a monthly view, rather than daily. Review Source RW Ryan W. Personal Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Stay away from this product! Poor customer service when things go wrong. Too pricy. " August 31, 2023 1.0 For may years, I've put up with poor customer service, glitches from time to time, the whole system being out for a few days at a time. Before, the price was right to put up with all of these issues. Now, the price is so great I refuse to keep going. I'm currently looking for another service. I don't feel like I was taken care of with my latest issues. DS lost/deleted hundreds of past completed sessions throwing off our packages. It took weeks for someone to finally look into the issue and get it fixed. This cost us hundreds of dollars because we had no idea when it was time for some clients to pay. It also cost hundreds of dollars extra in employee pay. Because of the lost sessions, I had no true idea how much to pay my employees because we depend on DS to track this for us. Because I didn't want to short change any employee, I had to increase pay to make sure they were paid at least what they were owed for their work. DS completely failed us. I asked for a refund for the month you lost our data but never got a response except to say "you were looking into it." I really should receive around 4 months free because that's about what this has cost me in terms of dollars spent/lost income from DS. \[sensitive content hidden\] was the only one that stayed in touch once she was made aware of the issue. Until then, I never heard a word on if the issue was even being worked on. Pros I like the recurring scheduling that we do as well as tracking client appointments/packages. Cons Customer service is very poor. I have been with Appointment Plus/Day Smart for over 15 years and I have never liked not being able to actually talk to a human being. You are the weakest in your customer service. Not being able to actually speak with someone about an issue wastes time. Now, your pricing is way more than what I can justify (especially with all the glitches that occur). Reason for choosing DaySmart Appointments 15 years ago, the price was right and the features were what we needed. Review Source MR Megan R. Tutor Education Management Used the software for: 6-12 months ### "DaySmart review" December 9, 2024 4.0 Overall, I enjoyed my experience with this platform and would recommend it to others. I think it's a really great way to keep track of events. Pros I liked that is was easy to navigate and use! Cons I sometimes had confusion with customer support! Review Source SH Sarah H. Math Tutor Education Management Used the software for: 2+ years ### "My review of DaySmart Appointments" September 8, 2023 4.0 Good, except for the uneven level of tech support. Pros Saves me an enormous amount of time, because my customers can schedule their own appointments without having to contact me directly Cons When there are technical difficulties, it sometimes takes weeks, or even months to get them resolved. There seems to be a wide variation between staff members in terms of understanding the system, and how to pinpoint problems. I have had issues where there has been a month's worth of back-and-forthing between one of your staff members and myself, with no resolution. Then, when that staff member refers the problem to someone at another (higher?) level or department, the problem is resolved within a day. Reason for choosing DaySmart Appointments Much more comprehensive. DaySmart has many, many options, and many ways to customize the service I want to offer my customers. Review Source VR Verified Reviewer English Second Language Tutor Used the software for: 2+ years ### "Excellent appointment reminder! Will help you stay organized" April 15, 2018 5.0 I got the benefit of organization and never forgetting an appointment. Pros I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone. Cons It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however. Review Source Response from DaySmart Software April 17, 2018 Thank you for your review of the system. It sounds like you are a tutor. We have hundreds of tutors who use AppointmentPlus. I'm glad the software helps keep you organized with your busy schedule. And yes, the fact that it's cloud-based does make it convenient because you can access your account anywhere at any time. With regard to your comment about the learning curve, it's true. Like most software systems, it takes a little while to get the hang of using the system. But, once you are used to it, it's easy. And, as noted, our customer service team is always ready to help. Thank you again for the excellent review! GL Gregory L. Owner Financial Services Used the software for: 2+ years ### "Gregs Improvements" May 2, 2023 4.0 My overall experience is good, but as any software goes there is always room for improvements. Pros The easy ability to make appointments. Cons The client database should eliminate duplicate entries, improve cancels and rescheduling to eliminate duplicate entries. Clients have trouble trying to schedule online from the portal due to missing or forgotten passwords or the email address is incorrect. We need more online classes updating us with changes and new features (e.g., fee collecting and monthly payment reporting). Reason for choosing DaySmart Appointments The features it offered and cost. Review Source AC Allison C. Psychologist Hospital & Health Care Used the software for: 2+ years ### "Great Customer Service with Programming Needs to Address" March 28, 2024 4.0 Pros Ease of use and the customer service has kept me with the company! Prompt, helpful, and kind customer service reps will always equal loyalty. Cons Limited ability to create daily unique schedules based upon services offered. There are times my patients aren’t able to use the program at all because I have to block out a day I can’t be IN the office, but I can offer phone appointments. the program doesn’t allow this schedule exception. Big hinderence to my ability to run my practice efficiently and to my patients ability to access services. Review Source EH Eric H. Software Support Legal Services Used the software for: 2+ years ### "DaySmart (Appointment-Plus) Review" August 5, 2024 5.0 Overall, we have been using DaySmart for several years and have had very few issues with the website. The support service has always been very responsive, if needed. All in all, it just works for us. Pros The flexibility to customize your site to best fit your individual customer experience. Also, the uptime for the website has been really good. Cons The only con I can think of is the recent price increases. Review Source KF Keka F. Musician Entertainment Used the software for: 2+ years ### "Organized schedules at your fingertips " July 13, 2022 4.0 My boss uses it for my schedule and it's really easy to see when I have clients and if anything changed or canceled or added on Pros It's super easy to see what days and times my clients are scheduled Cons Sometimes the writing overlaps if I go to different days and don't reload Review Source VR Verified Reviewer Managing Doctor Medical Practice Used the software for: 2+ years ### "Not the worst" August 10, 2018 3.0 Pros There's a nice option to color code appointments, marking them as seen or no show etc. Cons Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person. Also you have to hit refresh all the time to see if anyone new scheduled or dropped out. Review Source Response from DaySmart Software January 4, 2019 Although we never like to see a 3-star review, we understand that the software may not have been a great fit for your organization. We agree that the booking process could be simplified. As such, we are in the process of releasing a super-fast booking feature. It's available now. Contact us and we can enable it for your account. The appointment grid refreshing functionality has also been improved. There is no longer a need to manually refresh the page. Thank you again for taking the time to write a review for AppointmentPlus. We appreciate the feedback. LH Lara H. Owner/Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Frustrating" August 23, 2019 3.0 Frustrating. Lots of emails that sound helpful but do not actually give resolution. You've upped our costs multiple times without upping our service or the quality of service. Pros HIPPA compatible scheduling. Cloud based so we can check out schedules from phones or computers. Cons There are SO MANY glitches that make this difficult to use. Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients. It is charging us for two texts even when our template is under the maximum. We have asked for repairs/fixes and we are promised them but they do not resolve the problem. If it were easier to transition to another software I would DEFINITELY DO IT. I am beyond frustrated! Reason for choosing DaySmart Appointments Based on the reviews it seemed like the best option. Review Source Response from DaySmart Software November 26, 2019 Hi Lara. Thank you for the review. I'm sorry that you feel this way about our customer service and glitches. We have a customer support department full of team members who truly care about our clients and their businesses - and that go the extra mile every day for our clients. I know that not every client will have a positive experience. But we do our best to address issues quickly. I apologize that your experience with us has not been positive. SB Sheila B. Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great service keeps us on schedule." May 8, 2023 5.0 The ability to keep everyone up to date in real time with schedules and schedule changes is a great help. Our staff is able to make edits when needed and reply in real time to client requests. Our staff is able to see the other tream member schedules that helps with setting appointments. Pros adaptability, multiple users can get into the system. Clients can schedule and get reminders. Cons The tedious steps it takes to create a schedule. Review Source VR Verified Reviewer Barista Education Management Used the software for: 2+ years ### "Great Way to Keep Track of Students" October 25, 2018 4.0 Pros Used this software in our tutoring department at college, it was a great software that all the tutors could use to make appointments for students, it allowed us to filter tutors available by time and subject making it easy to find the best time and tutor for the students needs. Cons It was often a little difficult to combine appointments during the same hour time slot. Review Source Response from DaySmart Software January 4, 2019 Thank you for the positive review! I see that you use AppointmentPlus for tutoring appointments. We work with both small tutoring companies and with some of the largest universities in the world. I'm happy that you like the flexibility that AppointmentPlus offers with regard to tutor schedules, subjects and student tracking! PS Penny S. Property Appraiser 2 Government Administration Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT\], Client Success Manager is just that... a success!" November 9, 2021 5.0 \[SENSITIVE CONTENT\] was a pure professional. She was extremely helpful and very professional. She listened to our questions and concerns and worked with us to solve any problems or issues we came across. She never made me feel like I was bothering her. She gave us her full attention. She also asked questions so she could make our product more useful to us. If she didn't recommend these things, I would have never know. She was a pleasure to work with and is a huge asset to your organization. Pros I loved the ease of Appointment Plus. It was easy to set up scheduling and with the help of \[SENSITIVE CONTENT\], who by the way was AWESOME!, we were able to customize what we needed for a big project in our department. Cons There wasn't much I disliked, although I would love to have seen some shortcuts or symbols for lunch times or break times... making ease of scheduling these easier. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.