# DaySmart Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DaySmart Appointments the right Medical Scheduling solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/44428/DaySmart-Appointments/reviews --- DaySmart Appointments 4.1 (194) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of DaySmart Appointments Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JM Jennifer M Education and Outreach CoordinatorMuseums and Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Our business doesn't need anything fancy, so our basic account helps streamline reservations for us.“ December 6, 2024 Dr. Ken B ownerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Reports lacking easy import to Excel, etc., had to do a lot of workarounds.“ January 23, 2026 JD Jim D ErgonomistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Recently when I needed customer service it was top notch.“ June 5, 2025 RO Randy O Hockey Performance TrainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Many of the functions were setup in a redundant way that made them confusing for our team to use, I can only imagine how many complaints we would have if we let customers interface with it directly.“ December 5, 2024 LF Lauren F TutorE-Learning, 201 - 500 employeesUsed the software for: 1-2 years. “I felt DaySmart helped me to organize my clients and schedule.“ December 19, 2024 JD Jim D ErgonomistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Had some minor malfunctions when switching between browsers.“ June 5, 2025 MB Michelle B Owner and attorneyLaw Practice, Self-employedUsed the software for: More than 2 years. “They are reliable, and provide a good service that I need for my business. “ July 24, 2025 Dr. Ken B ownerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “It's another example of corporations and unethical practices“ January 23, 2026 ## Showing most helpful reviews Showing 1-25 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennine E. Marriage and Family Therapist, Supervisor, and Owner Mental Health Care Used the software for: 2+ years ### "Loved it!" November 30, 2018 5.0 It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software. Pros I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./ Cons I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus. Review Source Response from DaySmart Software February 22, 2019 Jennine, we appreciate the review and the A+ rating! TA Teri A. Director of Programs Non-Profit Organization Management Used the software for: 1-2 years ### "Great Platform Highly Recommend" December 5, 2024 5.0 Very satisfied with our DaySmart experience and would recommend this platform. It has worked perfectly for our VITA program. Pros User-friendly, easily generates reports, daily/weekly ease of appointment availability access. Cons The initial setup was challenging but the DaySmart team was very helpful in guiding us through the process and has continued to be supportive with any issues that may arise. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Platform did not meet our needs therefore we need to find a solution. Review Source RO Randy O. Hockey Performance Trainer Sports Used the software for: Less than 6 months ### "Outdated, redundant, counter-intuitive" December 5, 2024 2.0 On the surface, DaySmart had everything we needed but the more features we attempted to use, the more issues we found. Many of the functions were setup in a redundant way that made them confusing for our team to use, I can only imagine how many complaints we would have if we let customers interface with it directly. Also, while the support was usually helpful, we had one issue with a major feature that we intended to use quite frequently; overall I think support emailed me about 7 times to say they were still having meetings to figure out the issue, then eventually they just seemed to give up. Pros For the most part, the support team was fairly responsive. Cons The system feels old and outdated, and many of the features we attempted to use were far from intuitive. Review Source KS Karen S. Research Account Analyst - Budgets and Contracts Research Used the software for: 1-2 years ### "DaySmart Review" December 5, 2024 5.0 Very easy to use and train new users. Creating reports is a bonus for us Pros Availability of reports The amount of Protocols that we can add User settings Cons Doesn't quite fit our industry of clinical research - but we have made it work Switched from [ScheduleVIEW](https://www.capterra.com/p/9048/ScheduleVIEW/) Schedule View went out of business and no longer supported their product Review Source RG Rico G. Technology Support Specialist Government Administration Used the software for: Less than 6 months ### "A SMART choice for Every DAY scheduling!" August 31, 2023 5.0 DaySmart has been solving our day-to-day business needs by effectively and efficiently handling numerous scheduling requests by job seekers in our workforce development sector. It allows our teams to easily schedule and offer intuitive scheduling features for our clients to ensure that they will be seen on the day and time they are scheduled for without fear there will be no record of a scheduled appointment. Pros As an administrator, I personally enjoy the ease of use when having to set up new users or change information on the back end. Similar platforms have really been confusing when managing users but DaySmart makes all of those tasks very easy to understand and execute. Cons The only thing that I can say negatively about the product thus far, is that there was an issue with getting some of our user's Outlook calendars to sync with the AppointmentPlus add-in. With a little tinkering and help from your support team, we were able to resolve the issue in a timely manner. Alternatives considered [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/) Reason for choosing DaySmart Appointments One reason why we ultimately switched because one of our departments ( Department of Motor Vehicles ) had already been using the DaySmart platform and was very high on its efficiency and effectiveness as a means to schedule Switched from [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/) Youcanbookme was very limited in the number of calendars that could be added and lacked a well-thought-out integration for virtual options such as Teams or Zoom. Customers and users both found the platform very frustrating and counterintuitive. It felt a little generic and vanilla, not allowing us to do quite what we needed regarding appointment scheduling. Review Source JC Janet C. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good product" May 3, 2023 4.0 Pros This was easy to set up. A few minor problems that are fixed as soon as they can, with updates provided. Cons There is really nothing I don't like. It is a decent product Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) They were going to increase the price for a product we did not use Review Source Christopher W. Technology and Training Coordinator Used the software for: 2+ years ### "Good software but not always easy to use" March 28, 2018 3.0 It allows us to have a central appointment scheduling point but administration is difficult. Pros Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved. The reports are also helpful. Cons The administrative functions are harder to work with. There are certain functions that are missing including the ability to remove all clients. This function requires intervention by the support team and comes at an additional cost. Customization is not always easy with regards to creating and editing appointment slots. Review Source Response from DaySmart Software March 29, 2018 Christopher, thank you for your review. It sounds like your concern is the difficulty in administering the system. I'm aware of your account and your unique situation of needing to delete all customers in your database periodically. That isn't a common use case and it is true that we do not provide a way for users to delete all of their customers at the same time. We made a decision to not include this feature because we felt that it posed too much of a risk to our clients. Thus, we do it upon request, as needed, and with a signed approval form. Thank you for also pointing out the improvements we've made to the interface and the user experience. We are always striving to provide more value to our clients. Thanks again for reviewing the system, Christopher. Reginald L. B. Field Interviewer Higher Education Used the software for: 6-12 months ### "Great Resource" December 6, 2019 4.0 Overall it has been a very great product. I think it a great tool for the line of work I used it for. Pros I used this for a side-gig I was a part of . I was a field interviewer (independently contracted) for the ATL Housing Authority alongside Emory University. We used this software to schedule in-house interviews with respondents. This was my first time using the software and it was very user friendly. It helped me/us keep track of who was being interviewed, where, how long etc. Cons To me the look and feel of the app was a bit outdated. I think it definitely needs to be updated, but other than that I think the product works just fine. Review Source Response from DaySmart Software December 9, 2019 Reginald, thank you for your honest review. We are pleased you found our software so easy to use and that it was helpful for your side gig. We appreciate your feedback about the app looking a little outdated and want to let you know that upgrades are on the horizon for next year. Thank you again for your review; your feedback is important to us! Austin N. Positive Lifestyle & Fitness Coach Used the software for: Less than 6 months ### "I used appointment plus briefly at my last company." March 15, 2018 5.0 Pros The software ran flawlessly and filled all the needs I had for it. I loved the automated reminders for appointments and flexibility it allowed for clients to reschedule, etc. as needed. Cons It took awhile to understand how to run the software smoothly. Like most things, there was an initial learning curve but it's a positive in some respects because of the vast amount of features the software offers. Great product! Review Source Response from DaySmart Software March 22, 2018 Austin, thank you for the review. I'm glad you liked using the AppointmentPlus system. Yes, the automated reminders are a helpful feature for reducing no-shows. We get a lot of positive feedback about them. Thanks again for the great review! Natalie M. Donor Center Technician Hospital & Health Care Used the software for: 1-2 years ### "AppointmentPlus has worked wonders " July 29, 2019 5.0 This software helped us eliminate wait times at our plasma donation center by being so effective with our staff, donors, and desired time slots. Pros There is so much to it and all the details and customization available is the best ever. Cons The layout and finding certain tools can be a little confusing and we have more glitches than I am comfortable with. Review Source Response from DaySmart Software July 30, 2019 Natalie, thank you for the review. We are a big fan of the work that Grifols does and everything you stand for. It's an honor to serve you. Keep up the amazing work. JZ Jan Z. President Airlines/Aviation Used the software for: 1-2 years ### "DaySmart Appointments is my secret weapon for staying organized" June 6, 2025 5.0 LOVE it. Daysmart does exactly what I need at a nice price point. I have used their customer service quite a nit and they are wonderful. Pros Ease of set up and use. Very user-friendly at a nice price point The customer service is outstanding! Cons I really cannot think of any single thing I do not like. Maybe the reports can be streamlined a bit better. Review Source Response from DaySmart Software June 12, 2025 Thank you for the great feedback, Jan! We love hearing we're working for you! LF Lauren F. Tutor E-Learning Used the software for: 1-2 years ### "Well organized, easily accessible site" December 19, 2024 5.0 I felt DaySmart helped me to organize my clients and schedule. I would have liked to receive notifications and confirm/accept/deny appointments. Pros I felt DaySmart was well organized. I was able to manage clients and view my availability easily. Cons I had minor difficulty navigating the site by a monthly view, rather than daily. Review Source CA Candy A. OFFICE MANAGER Construction Used the software for: 6-12 months ### "Needs improvement" May 3, 2023 4.0 We have to depend on it. When it goes down it cripples our day. Would like to see improvements in the areas I mention and overall quickness in saving. When we save something we have to wait for the screen to feed down, before we can use it again. Pros I like the layout and different options. The color coding is nice. Cons Just need to make it to where we can move whole days from one assessor to the next and dates from one date to the next instead of having to go into each one and wait for it to save. Also would be nice to see past, current and next month's calendars on the left instead of just the current, so we don't have to click between months before we can select a day. Reason for choosing DaySmart Appointments n/a Review Source RW Raymond W. Counselor Mental Health Care Used the software for: 2+ years ### "It's not just about pending appointments" July 22, 2021 4.0 Prior to using AppointmentPlus, I kept my appointments in a day planner and would have to communicate those to the office via email or phone call so they could record them on their end. If I didn't do so promptly, we would end up with duplicate bookings and need to call and reschedule one of the clients. Additionally, the communication about clients' reasons for appointment changes has increased with this platform. Pros While the obvious scheduling features are essential, the thing I liked best was the record keeping. I am easily able to look back and see the appointment history of each individual client. All kept, missed and cancelled appointments are captured. Since I had a support staff who collaborated with me in scheduling and rescheduling, the notes that can be attached to each entry allow for clear understanding of where I stand with each client. Cons The mobile app was my least favorite feature. In fairness, it has been many months since I have last looked at it and newer updates might have made it more desirable. My feeling was that, even on my phone, I was better off accessing AppointmentPlus via a web browser. Review Source GL Gordon L. Assistant Center Director Education Management Used the software for: 2+ years ### "Gets the job done most of the time" April 24, 2020 4.0 AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling. Pros Customer support has been really responsive. \[SENSITIVE CONTENT HIDDEN\] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. \[SENSITIVE CONTENT HIDDEN\], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual. Cons It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues. Review Source Response from DaySmart Software April 30, 2020 Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling. You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system. Thanks for taking the time to give us a review! AD ANTHONY D. TEAM LEAD DATA CONVERSION Information Technology and Services Used the software for: 6-12 months ### "ONE OF MY BIGGEST MISTAKES" May 8, 2019 1.0 very dissatisfied, I'm in a tough spot as we cannot just cancel our service & move on. I now have to look for another company and transition away from this platform as they impact to our business is too much to continue this relationship. Pros I liked everything they told me the software would do, the customization, the sync with outlook. the email notifications Cons during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't work, Customization was limited due to how the account was setup just to name a few. They apologized... Fine, we found a work around of all those misses. Now we find that often they are outages, software problems & they customer service is less than helpful. 99% of the time, they advise they need to submit a ticket. Only one rep has every attempted any trouble shooting when i have called. Many of my ticket go unanswered for day or weeks. I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled. I've called serval time & just get the run around for 6 weeks... Today i called because the tool is malfunctioning again. and without doing any research i get an almost immediate, "oh, this is a known issue..." ok when will it be fixed I ask. "we do not know, we're working on it." I have submitted 18 trouble tickets in 6 months. 3 a month. More than half of those tickets I was told these are issues that maybe fixed with future updates. Reason for choosing DaySmart Appointments the customization we discussed fit our needs but the failure of the software to date greatly out ways those benefits. Review Source Response from DaySmart Software July 30, 2019 Hi Anthony. It would be an understatement to say that it was painful to read your review. You sound very frustrated. We failed you and I apologize for that. Thank you for taking the time to post a review. I appreciate it. AG Aimee G. Counselor Mental Health Care Used the software for: 2+ years ### "Great value for money and easy to use" April 15, 2020 5.0 This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week. Pros We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments. Cons Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back. Review Source Response from DaySmart Software May 5, 2020 Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client! TC Tammy C. Administrative Assistant Higher Education Used the software for: 2+ years ### "WSIP Review" May 8, 2023 5.0 It has made all our jobs so much easier. It's been so easy for the students to get in and make their own appointments. Pros It makes it very easy for our students to make and manage their own appointments. Therefore it saves us time in the office. Cons The reminder email with the tutor Zoom link. We can't seem to get that to the student. It either goes in their spam mail, or they just don't get it. That is really the only complain within our department. Also, we really need to get in and work on reports at the end of the semester. I'm sure you offer a lot more than what we really use it for. Review Source SW Stephanie W. Director of Client Support Telecommunications Used the software for: 2+ years ### "Customized Software For a Wide Variety of Clients" April 16, 2020 5.0 Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us. Pros We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs. Cons Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website. Review Source Response from DaySmart Software May 4, 2020 Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again! KF Keka F. Musician Entertainment Used the software for: 2+ years ### "Organized schedules at your fingertips " July 13, 2022 4.0 My boss uses it for my schedule and it's really easy to see when I have clients and if anything changed or canceled or added on Pros It's super easy to see what days and times my clients are scheduled Cons Sometimes the writing overlaps if I go to different days and don't reload Review Source VR Verified Reviewer Managing Doctor Medical Practice Used the software for: 2+ years ### "Not the worst" August 10, 2018 3.0 Pros There's a nice option to color code appointments, marking them as seen or no show etc. Cons Maybe it was the way my company set it up, but there are five different screens I have to click through just to make an appointment for a person. Also you have to hit refresh all the time to see if anyone new scheduled or dropped out. Review Source Response from DaySmart Software January 4, 2019 Although we never like to see a 3-star review, we understand that the software may not have been a great fit for your organization. We agree that the booking process could be simplified. As such, we are in the process of releasing a super-fast booking feature. It's available now. Contact us and we can enable it for your account. The appointment grid refreshing functionality has also been improved. There is no longer a need to manually refresh the page. Thank you again for taking the time to write a review for AppointmentPlus. We appreciate the feedback. LH Lara H. Owner/Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Frustrating" August 23, 2019 3.0 Frustrating. Lots of emails that sound helpful but do not actually give resolution. You've upped our costs multiple times without upping our service or the quality of service. Pros HIPPA compatible scheduling. Cloud based so we can check out schedules from phones or computers. Cons There are SO MANY glitches that make this difficult to use. Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients. It is charging us for two texts even when our template is under the maximum. We have asked for repairs/fixes and we are promised them but they do not resolve the problem. If it were easier to transition to another software I would DEFINITELY DO IT. I am beyond frustrated! Reason for choosing DaySmart Appointments Based on the reviews it seemed like the best option. Review Source Response from DaySmart Software November 26, 2019 Hi Lara. Thank you for the review. I'm sorry that you feel this way about our customer service and glitches. We have a customer support department full of team members who truly care about our clients and their businesses - and that go the extra mile every day for our clients. I know that not every client will have a positive experience. But we do our best to address issues quickly. I apologize that your experience with us has not been positive. SB Sheila B. Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Great service keeps us on schedule." May 8, 2023 5.0 The ability to keep everyone up to date in real time with schedules and schedule changes is a great help. Our staff is able to make edits when needed and reply in real time to client requests. Our staff is able to see the other tream member schedules that helps with setting appointments. Pros adaptability, multiple users can get into the system. Clients can schedule and get reminders. Cons The tedious steps it takes to create a schedule. Review Source VR Verified Reviewer Barista Education Management Used the software for: 2+ years ### "Great Way to Keep Track of Students" October 25, 2018 4.0 Pros Used this software in our tutoring department at college, it was a great software that all the tutors could use to make appointments for students, it allowed us to filter tutors available by time and subject making it easy to find the best time and tutor for the students needs. Cons It was often a little difficult to combine appointments during the same hour time slot. Review Source Response from DaySmart Software January 4, 2019 Thank you for the positive review! I see that you use AppointmentPlus for tutoring appointments. We work with both small tutoring companies and with some of the largest universities in the world. I'm happy that you like the flexibility that AppointmentPlus offers with regard to tutor schedules, subjects and student tracking! PS Penny S. Property Appraiser 2 Government Administration Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT\], Client Success Manager is just that... a success!" November 9, 2021 5.0 \[SENSITIVE CONTENT\] was a pure professional. She was extremely helpful and very professional. She listened to our questions and concerns and worked with us to solve any problems or issues we came across. She never made me feel like I was bothering her. She gave us her full attention. She also asked questions so she could make our product more useful to us. If she didn't recommend these things, I would have never know. She was a pleasure to work with and is a huge asset to your organization. Pros I loved the ease of Appointment Plus. It was easy to set up scheduling and with the help of \[SENSITIVE CONTENT\], who by the way was AWESOME!, we were able to customize what we needed for a big project in our department. Cons There wasn't much I disliked, although I would love to have seen some shortcuts or symbols for lunch times or break times... making ease of scheduling these easier. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.