# Page 6 | DaySmart Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is DaySmart Appointments the right Medical Scheduling solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/44428/DaySmart-Appointments/reviews --- DaySmart Appointments 4.1 (194) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 6 - Reviews of DaySmart Appointments ## Showing most helpful reviews Showing 126-150 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jeff C. Store Owner Retail Used the software for: 2+ years ### "Abysmal Customer Service" October 10, 2020 3.0 Pros It mostly met our needs but felt a bit stuck in the past. Cons Horrible customer service response. We had to convert our system and the process was corrupted from the beginning and no real effort was made on their end to clean it up. Ultimately we pulled the plug. Reason for choosing DaySmart Appointments Pulled the plug on Appointment Plus and switched to MyTime instead due to the complete lack of customer service provided by Appointment Plus. Review Source BL Benjamin L. owner Pharmaceuticals Used the software for: Less than 6 months ### "Appointment Plus sofware constantly crashes and Customer Service Is slow" March 22, 2021 1.0 I decided to use this software for booking COVID patient vaccine appointments through Cardinal Health. The system crashed on Friday and now on Monday is has crashed again. Customer support was not helpful. Problem is still outstanding. WE ARE TRYING TO VACCINATE PEOPLE AGAINST COVID AND THIS SYSTEM HAS MADE IT MORE CHALLENGING TO DO SO BECAUSE IT KEEPS CRASHING. Pros When the system doesn't crash, the system is easy to use. Cons Software Crashes. Currently I am not able to login into my system to view my appointments for the day. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I thought the software would be more stable Review Source LG Linda G. Owner Hospital & Health Care Used the software for: 2+ years ### "Great Company, Great People" September 6, 2016 5.0 I have used Appointments Plus for the last 12 years. I am continually impressed with the ease of use and the customer service that I receive. I don't think I have come across a better group of people to deal with in any of my business transactions. From the people who helped me set it up in the beginning to the customer service reps who helped with technical issues. Great value for the money with great customer service to boot. Review Source TP Tony P. Board of Directors Non-Profit Organization Management Used the software for: 2+ years ### "Good stuff!" June 5, 2018 5.0 Pros We use the system every day. The mobile app is really helpful. It’s useful for our remote employees that aren’t always close to their computers. They’ve really improved the mobile app in the last year or so. Great product. Love the quick answers to questions I receive. Cons I don’t have any cons. The team has been supportive and receptive to ideas and changes. Working through the platform over the years, I have seen many iterations. They are definitely heading the right direction! Review Source VR Verified Reviewer Experience Strategist & Website Designer Marketing and Advertising Used the software for: 1-2 years ### "Super easy to use and powerful" January 21, 2019 5.0 Pros We've been using this in a chiropractic office for years and it's been extremely powerful. It's easy to update the calendar and syncs immediately. It's easy to view calendars of all practitioners and jump to future or past days. It's very efficient and is a significant part of our work flow. Our team of 14 loves it and are very happy using it. Cons No real cons so far. Things have gone smoothly and customer service has been pretty helpful. They could do a bit more on the support side because many folks on our team are not at all tech savvy but for folks who know digital somewhat, it's been pretty smooth. Review Source Response from DaySmart Software July 30, 2019 Thank you for the excellent review! BW Brett W. VP of Operations Medical Practice Used the software for: 6-12 months ### "Great for increased productivity" July 14, 2022 4.0 Pros DaySmart Appointments and its automated capabilities have helped free up time for our staff to focus on other essential daily activities. Cons VERY infrequent circumstances where a client's SMS response to an appointment reminder message prompted a reply advising the request was denied. Review Source JD Julia D. Shipping/Receiving Manager Warehousing Used the software for: 6-12 months ### "ApptPlus is extremely helpful" September 29, 2016 5.0 After quick training and fantastic on-going assistance from Gary, ApptPlus is user friendly and an efficient time saver. Pros Paperless schedules! Ability to create/name specific scheduler input fields, create reports and see daily schedules with a simple click. Constant available help from Gary or other reps. Cons Without knowing for sure if this would actually work out well, it would be nice if schedulers were able to revise/adjust only pickup#s in current appts and not have to delete/cancel the original to correct accidental mis-keys. Initial set-up was a bit challenging as far as labeling fields and placement for our business' specific needs. Review Source AS Anna S. RN Hospital & Health Care Used the software for: 1-2 years ### "AppointmentPlus Review" July 11, 2017 3.0 Pros Loved that it had an app for my phone. Loved that we could break it up into several different schedules Loved that it was webbased Cons Not a good fit for our office. We are a small college health services. Needed shorter appointment time blocks, needed to be able to block off time and certain appointments randomly based on scheduling conflicts. Needed less down time from the company. A little bit better customer service would have been nice Review Source BH Bre H. Customer Relationship Manager Information Technology and Services Used the software for: 1-2 years ### "Great scheduling system" June 1, 2018 5.0 Pros Once you learn it, it's simple to use. The support has been outstanding - quick and knowledgeable. It does everything we need it to do. Cons It would be helpful if it had a horizontal calendar view, but the current calendar page works fine for us. Review Source KR Kevin R. Warehouse Coordinator Used the software for: 2+ years ### " Excellent Service" November 10, 2016 4.0 I called Mr. Gary La Loggia and I have to say, very professional person. He is extremely patient with me and excellent in showing me how to run thru the different features of the system. I always get the information I wanted from him very accurately. This gentleman is a true Pro. Pros Is a very friendly user software. Cons non at this moment. Review Source SJ Sandy J. chiropractor Hospital & Health Care Used the software for: 2+ years ### "been with the company for years, it changed my business for the better" August 8, 2017 5.0 love this system Pros reduces no show to almost never keeps me working and making money instead of calling people back cheap front desk option Cons that you can't stay logged in until you log out on the phone app and sometimes it times out on my desk top as well Review Source Michael S. Office Manager Management Consulting Used the software for: Less than 6 months ### "Appointments" January 23, 2019 5.0 I did not have to deal with Google Calendar which I use to use. AppointmentPlus has great customer sevice and training. Pros AppointmentPlus worked very well for me. It was like having a whole department just to keep up with appointments. It does so much like group scheduling, booking more than I can remember. Cons I had a few minor difficulties figuring it out at first but I do love a challenge. Review Source Response from DaySmart Software February 22, 2019 Thank you for taking the time to write a review, Michael. And, thank you for pointing out our stellar customer service and training. We consistently hear from clients how important it is to them to be able to speak to someone when they have a question. Also, clients love our live training. It's tailored to each client's business. It really helps our clients to learn the system quickly. JR Janine R. Personal Trainer Used the software for: 6-12 months ### "Not bad but it can be way more better " July 27, 2018 3.0 Having appointments made for me remotely. Pros I like that is easy to use and allow to block specific period of time during one day. You can also use different locations (if you are in the manager team) and you can view all your appointments in list format. Cons The app is easy to use but professionals could benefit from features like easily linking appointments to the google calendar, or receive alerts when appointments are being booked or send an email. It could also be helpful if it would allow you to block more than one block of time at the same time. Review Source Response from DaySmart Software August 1, 2018 Janine, Thank you for the review. Most of what you noted is existing functionality in the system. I'll have one of our Success team members reach out to you right away to show you those features. NH Naoki H. Operations Medical Devices Used the software for: 6-12 months ### "Poor customer service, unreliable scheduling" March 10, 2021 1.0 Pros Product worked well for the first few months Cons Appointment scheduler has not worked properly for the last 4 weeks, customer service has been unresponsive. Review Source DS Dan S. Inbound Transportation Mgr. Used the software for: 2+ years ### "Appointment Plus Review" September 29, 2016 5.0 Customer Service/Technicians are always helpful and available. Appoinment Plus is a versatile software tool that can be accommodating to a varied range of businesses. Pros The versatility Cons The ability for a client to make duplicate appointments with the same order number Review Source WC Wanda C. Co-Owner Used the software for: Less than 6 months ### "I love this app. It is already making scheduling easier." March 21, 2018 5.0 Ease of scheduling Pros The price is affordable for what I needed. Also, it is very user-friendly. I've been able to instruct my techs how to use the mobile app with little difficulty. Every time I've had a question, someone has called me back in a reasonable time frame. Cons I only have one complaint. If I email the schedule, the techs are unable to click on the address and it takes them to google maps. Only through the app can they do that. I feel it would be a little easier for them and for me if they could work from an email. Review Source Response from DaySmart Software March 26, 2018 Wanda, thank you so much for the review. I'm glad you like the mobile apps. We put a lot of time and effort into making sure they provide an excellent user experience. Also, thank you for the nice note on our support team. We indeed do strive to provide answers as quickly as possible. Regarding your question about Google Maps, I'll have someone contact you to see if we can quickly add this for you. Thanks again for the stellar review! mG michele G. chef Food & Beverages Used the software for: 2+ years ### "very effective" January 10, 2020 5.0 Pros to the point texts and emails. very easy to understand. Cons a bit pesky. you reply to text, and still usually get another and email notification. just can be a bit much as a consumer. Review Source Response from DaySmart Software January 13, 2020 Michele, thank you for your review. We are very happy that our software has been an effective tool for you. We also appreciate your feedback that will help us make our software even better. Thank you for selecting AppointmentPlus for your online scheduling solution. RH RICHARD H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Dependable Scheduling" October 5, 2016 4.0 Had an issue with Certificate Verification. Could not log into site. Within an hour I was back on site. Pros Lots of display and funtion choice. Cons Occasional trouble with logins - lack of server availability? Review Source VR Verified Reviewer Mental Health and Addictions Counselor Mental Health Care Used the software for: Less than 6 months ### "Great scheduling Software" January 17, 2019 5.0 Pros This program makes it so easy for my clients to schedule at their convenience! Cons This is a simple program to use and great for my clients! Review Source Response from DaySmart Software February 22, 2019 Thanks for the 10/10 review! We agree - allowing your clients to book online at their convenience is a game-changer. Thanks again! Cindy M. Used the software for: ### "Customer since 2013" October 3, 2016 4.0 We have been very pleased with Appointment Plus. At the time, it was the only online software that I could find which providing scheduling in the way we need it. The customer service has been really great - I would give it 10 stars. Several representatives have gone above and beyond to help us with issues that might arise from time to time. I wasn't pleased with the large price increase this year, as I didn't see a great change in what we were receiving for the amount that it increased, but it still is the program that most meets our needs. Review Source RE Renee E. Sr Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Missing a very simple feature which blocks users from using the product" May 19, 2022 1.0 Pros The product's UI is clean and easy to use, if the product worked. Cons There is no option for returning users to log in, which causes a "duplicate account" error when trying to book a new appointment. Users must use a unique email address each time they book an appointment. As a monthly user, I am nearly out of email addresses to use. Review Source JD Joey D. Technician Used the software for: 6-12 months ### "AppointmentPlus Software Review" August 30, 2018 5.0 Pros The notification feature is okay for reminding everyone about the task. I am loving also the color coding. Cons Hoping that the task will be easily synced on our calendars for a clear visual monitoring of our reminders. Review Source Response from DaySmart Software July 30, 2019 Thanks for the outstanding review, Joey. Yes, the email and SMS appointment reminders are critical tools for our clients to reduce no-shows. It sounds like they are working well for you. And yes, we also get a lot of positive feedback on the color-coding. Thanks again for the review! SG Sharon G. VP of Finance, Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Outstanding software" September 22, 2016 5.0 Appointment Plus has been a huge success for us, setting up custom fields so we may collect different data. One can easily view a day, with multiple appointments with multiple mentors. We love the way they accommodate our needs! Pros it's flexibility to accommodate our needs Cons no down side that I can think of Review Source SP Sherri P. Programming/Public Relations Director Non-Profit Organization Management Used the software for: 6-12 months ### "Valuable Asset, for sure!" September 30, 2016 5.0 Five stars all around - almost. I would give the "ease of use" 4.5 stars, if possible. I just haven't had the time to work with the program enough to find out all the features and how to use them. That's on me but I wanted to be honest in my review! Pros Record-keeping Cons Lots of features - pro and con. Sometimes too many to learn in a short time. I think keeping the options limited and tweaking them as needed is better than offering too many features. Review Source WW William W. Retail Used the software for: 1-2 years ### "Appointment Plus" July 19, 2016 4.0 Gary is always very helpful when I call with an issue. Always willing to help resolve, even if the call is unscheduled. Pros Ease of use Cons Adding some appointment slots can be very time consuming if the windows are for one hour only, which is the case for our account. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.