# DaySmart Appointments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DaySmart Appointments the right Medical Scheduling solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/44428/daysmart-appointments/reviews --- DaySmart Appointments 4.1 (194) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of DaySmart Appointments Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews JM Jennifer M Education and Outreach CoordinatorMuseums and Institutions, 2 - 10 employeesUsed the software for: More than 2 years. “Our business doesn't need anything fancy, so our basic account helps streamline reservations for us.“ December 6, 2024 Dr. Ken B ownerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Reports lacking easy import to Excel, etc., had to do a lot of workarounds.“ January 23, 2026 JD Jim D ErgonomistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Recently when I needed customer service it was top notch.“ June 5, 2025 RO Randy O Hockey Performance TrainerSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Many of the functions were setup in a redundant way that made them confusing for our team to use, I can only imagine how many complaints we would have if we let customers interface with it directly.“ December 5, 2024 LF Lauren F TutorE-Learning, 201 - 500 employeesUsed the software for: 1-2 years. “I felt DaySmart helped me to organize my clients and schedule.“ December 19, 2024 JD Jim D ErgonomistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Had some minor malfunctions when switching between browsers.“ June 5, 2025 MB Michelle B Owner and attorneyLaw Practice, Self-employedUsed the software for: More than 2 years. “They are reliable, and provide a good service that I need for my business. “ July 24, 2025 Dr. Ken B ownerAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “It's another example of corporations and unethical practices“ January 23, 2026 ## Showing most helpful reviews Showing 1-25 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennine E. Marriage and Family Therapist, Supervisor, and Owner Mental Health Care Used the software for: 2+ years ### "Loved it!" November 30, 2018 5.0 It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software. Pros I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./ Cons I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus. Review Source Response from DaySmart Software February 22, 2019 Jennine, we appreciate the review and the A+ rating! KS Karen S. Research Account Analyst - Budgets and Contracts Research Used the software for: 1-2 years ### "DaySmart Review" December 5, 2024 5.0 Very easy to use and train new users. Creating reports is a bonus for us Pros Availability of reports The amount of Protocols that we can add User settings Cons Doesn't quite fit our industry of clinical research - but we have made it work Switched from [ScheduleVIEW](https://www.capterra.com/p/9048/ScheduleVIEW/) Schedule View went out of business and no longer supported their product Review Source RO Randy O. Hockey Performance Trainer Sports Used the software for: Less than 6 months ### "Outdated, redundant, counter-intuitive" December 5, 2024 2.0 On the surface, DaySmart had everything we needed but the more features we attempted to use, the more issues we found. Many of the functions were setup in a redundant way that made them confusing for our team to use, I can only imagine how many complaints we would have if we let customers interface with it directly. Also, while the support was usually helpful, we had one issue with a major feature that we intended to use quite frequently; overall I think support emailed me about 7 times to say they were still having meetings to figure out the issue, then eventually they just seemed to give up. Pros For the most part, the support team was fairly responsive. Cons The system feels old and outdated, and many of the features we attempted to use were far from intuitive. Review Source RG Rico G. Technology Support Specialist Government Administration Used the software for: Less than 6 months ### "A SMART choice for Every DAY scheduling!" August 31, 2023 5.0 DaySmart has been solving our day-to-day business needs by effectively and efficiently handling numerous scheduling requests by job seekers in our workforce development sector. It allows our teams to easily schedule and offer intuitive scheduling features for our clients to ensure that they will be seen on the day and time they are scheduled for without fear there will be no record of a scheduled appointment. Pros As an administrator, I personally enjoy the ease of use when having to set up new users or change information on the back end. Similar platforms have really been confusing when managing users but DaySmart makes all of those tasks very easy to understand and execute. Cons The only thing that I can say negatively about the product thus far, is that there was an issue with getting some of our user's Outlook calendars to sync with the AppointmentPlus add-in. With a little tinkering and help from your support team, we were able to resolve the issue in a timely manner. Alternatives considered [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/) Reason for choosing DaySmart Appointments One reason why we ultimately switched because one of our departments ( Department of Motor Vehicles ) had already been using the DaySmart platform and was very high on its efficiency and effectiveness as a means to schedule Switched from [YouCanBook.me](https://www.capterra.com/p/163194/YouCanBookMe/) Youcanbookme was very limited in the number of calendars that could be added and lacked a well-thought-out integration for virtual options such as Teams or Zoom. Customers and users both found the platform very frustrating and counterintuitive. It felt a little generic and vanilla, not allowing us to do quite what we needed regarding appointment scheduling. Review Source JC Janet C. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good product" May 3, 2023 4.0 Pros This was easy to set up. A few minor problems that are fixed as soon as they can, with updates provided. Cons There is really nothing I don't like. It is a decent product Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) They were going to increase the price for a product we did not use Review Source PM Patricia M. Supervisor Individual & Family Services Used the software for: 2+ years ### "Supervisor" December 10, 2024 5.0 Overall, I like it and use it every business day. Pros I like how easy it is to use especially on a computer. Cons The app is limited for a supervisor. I can see all employees but, on the app, I have to view one at a time which is annoying. Review Source JZ Jan Z. President Airlines/Aviation Used the software for: 1-2 years ### "DaySmart Appointments is my secret weapon for staying organized" June 6, 2025 5.0 LOVE it. Daysmart does exactly what I need at a nice price point. I have used their customer service quite a nit and they are wonderful. Pros Ease of set up and use. Very user-friendly at a nice price point The customer service is outstanding! Cons I really cannot think of any single thing I do not like. Maybe the reports can be streamlined a bit better. Review Source Response from DaySmart Software June 12, 2025 Thank you for the great feedback, Jan! We love hearing we're working for you! Christopher W. Technology and Training Coordinator Used the software for: 2+ years ### "Good software but not always easy to use" March 28, 2018 3.0 It allows us to have a central appointment scheduling point but administration is difficult. Pros Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved. The reports are also helpful. Cons The administrative functions are harder to work with. There are certain functions that are missing including the ability to remove all clients. This function requires intervention by the support team and comes at an additional cost. Customization is not always easy with regards to creating and editing appointment slots. Review Source Response from DaySmart Software March 29, 2018 Christopher, thank you for your review. It sounds like your concern is the difficulty in administering the system. I'm aware of your account and your unique situation of needing to delete all customers in your database periodically. That isn't a common use case and it is true that we do not provide a way for users to delete all of their customers at the same time. We made a decision to not include this feature because we felt that it posed too much of a risk to our clients. Thus, we do it upon request, as needed, and with a signed approval form. Thank you for also pointing out the improvements we've made to the interface and the user experience. We are always striving to provide more value to our clients. Thanks again for reviewing the system, Christopher. Reginald L. B. Field Interviewer Higher Education Used the software for: 6-12 months ### "Great Resource" December 6, 2019 4.0 Overall it has been a very great product. I think it a great tool for the line of work I used it for. Pros I used this for a side-gig I was a part of . I was a field interviewer (independently contracted) for the ATL Housing Authority alongside Emory University. We used this software to schedule in-house interviews with respondents. This was my first time using the software and it was very user friendly. It helped me/us keep track of who was being interviewed, where, how long etc. Cons To me the look and feel of the app was a bit outdated. I think it definitely needs to be updated, but other than that I think the product works just fine. Review Source Response from DaySmart Software December 9, 2019 Reginald, thank you for your honest review. We are pleased you found our software so easy to use and that it was helpful for your side gig. We appreciate your feedback about the app looking a little outdated and want to let you know that upgrades are on the horizon for next year. Thank you again for your review; your feedback is important to us! Austin N. Positive Lifestyle & Fitness Coach Used the software for: Less than 6 months ### "I used appointment plus briefly at my last company." March 15, 2018 5.0 Pros The software ran flawlessly and filled all the needs I had for it. I loved the automated reminders for appointments and flexibility it allowed for clients to reschedule, etc. as needed. Cons It took awhile to understand how to run the software smoothly. Like most things, there was an initial learning curve but it's a positive in some respects because of the vast amount of features the software offers. Great product! Review Source Response from DaySmart Software March 22, 2018 Austin, thank you for the review. I'm glad you liked using the AppointmentPlus system. Yes, the automated reminders are a helpful feature for reducing no-shows. We get a lot of positive feedback about them. Thanks again for the great review! AR Anita R. Exam Administrator Education Management Used the software for: 2+ years ### "Very Satisfied customer" December 6, 2024 5.0 I have been using Day Smart Appointments for our students test scheduling with the test center. The experience is pretty good. Pros Self-booking by students. Easy scheduling, rescheduling and cancellation of the appointments Cons connecting with customer service department Review Source EH Eric H. Software Support Legal Services Used the software for: 2+ years ### "DaySmart (Appointment-Plus) Review" August 5, 2024 5.0 Overall, we have been using DaySmart for several years and have had very few issues with the website. The support service has always been very responsive, if needed. All in all, it just works for us. Pros The flexibility to customize your site to best fit your individual customer experience. Also, the uptime for the website has been really good. Cons The only con I can think of is the recent price increases. Review Source AB Ann B. Owner and Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Long term user" September 12, 2023 4.0 It’s nice to have an appointment scheduling solution that sends confirmation, reminders and texts to our clients. That is a timesaver. Pros I have used this system for approximately 10 years when it was Appointments Plus. It has some great features for scheduling and client management. Cons The monthly calendar (on the left side of the screen) is not fully accessible without scrolling down so you can’t see the whole month or the options to look at the waitlist. I also don’t use some of the service options like online scheduling, payment processing, aligning with my Quickbooks or email marketing because I don’t want to have one system holding all my info. We have experienced times when DaySmart is down and I can’t afford not accessing my client files. Reason for choosing DaySmart Appointments The customer service was really helpful and they were located in Colorado. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Clunky, difficult to use and no better featured than any other app" March 1, 2018 1.0 Pros This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations. Cons All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned. It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything. Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment. Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes. The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-) By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable. Review Source Response from DaySmart Software March 14, 2018 It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change. With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it. There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations. We're jazzed about even more features and tools we'll be releasing soon. SH Sarah H. Math Tutor Education Management Used the software for: 2+ years ### "My review of DaySmart Appointments" September 8, 2023 4.0 Good, except for the uneven level of tech support. Pros Saves me an enormous amount of time, because my customers can schedule their own appointments without having to contact me directly Cons When there are technical difficulties, it sometimes takes weeks, or even months to get them resolved. There seems to be a wide variation between staff members in terms of understanding the system, and how to pinpoint problems. I have had issues where there has been a month's worth of back-and-forthing between one of your staff members and myself, with no resolution. Then, when that staff member refers the problem to someone at another (higher?) level or department, the problem is resolved within a day. Reason for choosing DaySmart Appointments Much more comprehensive. DaySmart has many, many options, and many ways to customize the service I want to offer my customers. Review Source VR Verified Reviewer English Second Language Tutor Used the software for: 2+ years ### "Excellent appointment reminder! Will help you stay organized" April 15, 2018 5.0 I got the benefit of organization and never forgetting an appointment. Pros I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone. Cons It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however. Review Source Response from DaySmart Software April 17, 2018 Thank you for your review of the system. It sounds like you are a tutor. We have hundreds of tutors who use AppointmentPlus. I'm glad the software helps keep you organized with your busy schedule. And yes, the fact that it's cloud-based does make it convenient because you can access your account anywhere at any time. With regard to your comment about the learning curve, it's true. Like most software systems, it takes a little while to get the hang of using the system. But, once you are used to it, it's easy. And, as noted, our customer service team is always ready to help. Thank you again for the excellent review! GL Gregory L. Owner Financial Services Used the software for: 2+ years ### "Gregs Improvements" May 2, 2023 4.0 My overall experience is good, but as any software goes there is always room for improvements. Pros The easy ability to make appointments. Cons The client database should eliminate duplicate entries, improve cancels and rescheduling to eliminate duplicate entries. Clients have trouble trying to schedule online from the portal due to missing or forgotten passwords or the email address is incorrect. We need more online classes updating us with changes and new features (e.g., fee collecting and monthly payment reporting). Reason for choosing DaySmart Appointments The features it offered and cost. Review Source AC Allison C. Psychologist Hospital & Health Care Used the software for: 2+ years ### "Great Customer Service with Programming Needs to Address" March 28, 2024 4.0 Pros Ease of use and the customer service has kept me with the company! Prompt, helpful, and kind customer service reps will always equal loyalty. Cons Limited ability to create daily unique schedules based upon services offered. There are times my patients aren’t able to use the program at all because I have to block out a day I can’t be IN the office, but I can offer phone appointments. the program doesn’t allow this schedule exception. Big hinderence to my ability to run my practice efficiently and to my patients ability to access services. Review Source SG Sara G. Massage Clinic Manager Used the software for: 2+ years ### "I have had better experiences with other scheduling software. This software has many issues." November 3, 2017 3.0 This has been the scheduling software since I started here, but we are strongly considering a different company. Pros I like that you can look at a main page to see if there is a site-wide problem and the amount of time they expect it to be resolved in, versus making a phone call for your first step. Cons The software just doesn't work sometimes. Trying to change provider schedules, canceling or booking appointments... it either goes through the whole process and nothing changes, or it gives a reason (that should not be a reason at all) why the software won't allow for the request. For example, when trying to open a provider's schedule last week so she can work an extra day, after pressing 'update' to the new schedule, it will tell me an entirely different day must be changed for some other purpose, when I'm not dealing with that day at all. Hard to explain without showing it. But there are a lot of bugs that need to be worked out. Review Source Response from DaySmart Software March 16, 2018 Sara, thanks for sharing your thoughts. In reading your review, it sounds like you're feeling frustrated with the system. With regard to the item you noted, that indeed was a known issue and has subsequently been resolved. I see that you run a massage clinic. We have hundreds of massage clinics using AppointmentPlus. We have a lot of features that suit massage therapists quite well, from room sharing to unlimited customer notes to payment processing. Many of our massage therapy clients have been with us for years. Thank you again for submitting the review. I apologize for your frustration. AD Alex D. Gofer Management Consulting Used the software for: 2+ years ### "DaySmart is easy to use and to train staff on." May 8, 2023 5.0 We have been with DaySmart since 2008. It is easy to use and to interface with. Pros Ease of use after set-up. clients and employees an use it right away. Cons Set up can be time consuming if you are a first timer. I would suggest using the DaySmart team to assist you in your initial setup and trial run. Review Source DF Doug F. Retirement Rep Financial Services Used the software for: 2+ years ### "Appointment Plus Scheduling " April 24, 2020 4.0 Overall we are pleased with the tool...probably not using the tool to its fullest potential. Pros The solution to identify our clients, allowing the client to book appointments and to capture the notes of each appointment - able to cut and paste email notes and using the profile screen to further identify the clienet Cons We were able to "go back" to a previous date and add an appointment (to capture notes) for a client that was not part of the location that was open. We could actually have several "appointments" in a day that was actually from different clients even thought the location that they were associated and linked to - was not OPENED in the exceptions. We would still like to be able to capture notes from a client that possibly called us, from another location, but we are not able to identify the essence of the call / appointment. Reason for choosing DaySmart Appointments the basic tool just fit really well into our unique model. Review Source Response from DaySmart Software April 30, 2020 Doug, thank you for the review. You pointed out something that differentiates AppointmentPlus. It's the ability to serve complex or unique situations. The way scheduling works can vary widely from business to business. We know that and have created a very flexible scheduling engine as a result. Thanks again for the review! VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Please do not waste your time or money" March 22, 2019 1.0 Their customer service is dreadful. But what is worse is that they cannot seem to fix the problem with their software because they don't know where it is!!! I was actually told that by the head of tech support. So why am I still with them you may ask? Well, they are embedded in my website and until I can find an effective substitute I am stuck with them. Pros Perfect for a small business with many short appointments BUT SINCE THEIR LAST UPDATE IT DOES NOT FUNCTION AS ADVERTISED Cons We have been with the company since 2015. They were wonderful in the beginning. The 2017 update was the beginning of their downfall. Since that time the bugs in their system have been increasing to the point where none of my clients can confirm or change appointments. Google is better since it is free. Review Source Response from DaySmart Software July 30, 2019 Thank you for the review. I'm sorry that you feel this way about our customer service. It's hard to hear you call it "dreadful" when we have a department full of team members who truly care about our clients and their businesses - and that go the extra mile every day for our clients. I know that not every client will have a positive experience. That's impossible. But we do our best to address issues quickly. I apologize that your experience with us has not been positive. VR Verified Reviewer owner/ Liscenced Massage Therapist Alternative Medicine Used the software for: 2+ years ### "Powerful" September 19, 2018 5.0 Pros Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing. Cons It's cost. It's a bit too pricey for a small buisness or solo practioner. Review Source Response from DaySmart Software January 4, 2019 Thank you for the 5-star review. AppointmentPlus is indeed a powerful scheduler. It has over 700 preference settings that allow for strong configurability. It also provides myriad work flow options. I see that you noted that you felt the software was pricey. It is true that it's not cheap. However, in terms of ROI, it's hard to beat. Plus, we believe in being hands-on. You get to speak with a coach during the sales process, you get live training for you and your team, and you can speak with a live support agent if you have questions. Thank you again for your review! CB Caroline B. Sports Massage Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "DaySmart is excellent for small and new businesses " August 15, 2023 5.0 Excellent Pros I was fully supported throughout the setup and shown how to use it. Cons Nothing. I really like all the features of the product so far. Reason for choosing DaySmart Appointments Shown to work very efficiently on another competitor’s website. Review Source LE Lystra E. Owner Consumer Services Used the software for: 2+ years ### "Don't Waste your time" September 20, 2019 2.0 Pros they send out reminders to customers when they have an appointment. Cons This system was clunky when I implemented it 6 years ago but I pushed through hoping that they would have some updates instead the company has gotten worst without the features getting any better. I am currently looking for a new system. Please don't waste your time or money they charge for everything even the ability to contact customer service via phone (which sometimes they don't answer and you have to wait fir a call back) otherwise the free customer service is by email only and can take up to 4 days for a response. Reason for choosing DaySmart Appointments I was rushing didn't do the proper research and I am suffering now because of this Review Source Response from DaySmart Software November 26, 2019 Hi Lystra. I'd like to offer my sincere apologies at the difficulties you've experienced with our software. We pride ourselves on top-notch customers service and I am truly sorry that is not what you have experienced. We will continue to make improvements to avoid glitches. 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