Who Uses This Software?

Cluen provides recruitment software to strategic search teams, executive recruiters, in-house talent acquisition teams, and Venture Capital/Private Equity firms.


Average Ratings

4 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Cluen
  • www.cluen.com
  • Founded 1990
  • United States

About Encore

Cluen has decades of recruitment database development and implementation experience spanning six continents. Our technology helps organizations nurture important relationships, track historical data, and win new business. Cluen's cloud-based solution, Encore, is used by executive recruiters, legal recruiters, in-house talent acquisition teams, government entities, universities, and venture capital/private equity firms all over the world. Contact us for a demo today!


Encore Features

  • Assessments
  • Background Screening
  • Candidate Tracking
  • Internal HR
  • Interview Scheduling
  • Job Board Posting
  • Onboarding
  • Recruiting Firms
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Workflow Management
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Board Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal

Encore Reviews Recently Reviewed!


Does for CRM what Apple did for the cellphone

Feb 02, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: We were very selective in choosing a CRM when we started our business. Having used several previous recruitment databases and been through painful implementations we wanted to get it right from day one. Encore offers all the functionality of some of its bigger competitors - at the same time it is designed for ease of use. First of all it is extremely ergonomic, easy on the eye with clear, well laid-out buttons and shortcuts. Underneath this easy-to-use interface are all the tools you need for detailed reporting and search information - some of which I am still getting to grips with. The fact it can be accessed on a smartphone is also a huge bonus. Another important plus point is how easily it can be customised to suit your own workflow - rather than the other way round.

Cons: We haven't had any problems with Encore - Cluen host our version on their own cloud. Any minor bugs or glitches or quickly fixed in future builds which are quite regular throughout the year.

In previous companies we used to lose a lot of time with crashed databases and other such problems - so far we've had no problems of this kind (touch wood!)

Cluen are based in the US and we're based in London so face to face coaching and support is a little tricky, that said they are extremely dedicated and professional people who are passionate about their product. Despite technical support being over the phone or email they respond quicker than most companies would do in the UK, often within a matter of minutes - even when it must be the early hours of the morning in New York.

Overall: We're really pleased we chose this CRM - compared to its major competitors it just seemed much easier to use. I made the comparison with iPhone only because it feels like moving on to that from a Blackberry. Other CRM's do the job perfectly well - but this has been built from the ground up to be easy-to use. A great piece of software to grow organically with your business, we also liked the flexibility on pricing options (the ability to add in support for viewing on smartphones or client portals as optional extras). Above all though it is the customer service ethos these guys have - which I'm sure many other users would agree is rare in the IT industry. Highly recommended.

ENCORE - DATABASE MANAGEMENT PLATFORM

Apr 05, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I would definitely recommend this great product as its easy to understand and requires basic computer skills to operate.

Pros: The main pros are these: 1. Data storage ability. 2. Ease of use and understanding for first timers. 3. Best platform for small to medium sized enterprise.

Cons: I would say some of the CONS as: 1. Slow speed/ processing time for high number of users. 2. Pricey product in market 3. Not a general product for manufacturing and service industries rather more for manufacturing industry

Behind the times

Mar 19, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It's familiar and pretty easy to learn. The customer service is attentive and helpful, but somewhat repetitive in their efforts

Cons: This product is quite behind their competitors and it feels like an old "DOS" computer as compared to other like products. It is also extremely slow and lacking many desirable features.

The best executive search management system!

Jan 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Encore by Cluen is by far the best search management system on the market! The user experience is outstanding and the system is intuitive to the executive recruiting process. They have both an agency and a corporate recruiting version. I used it for 7 years and in my new role I miss not having it. The reporting capabilities are tremendous.