ProPoint Solutions

SuperSalon

4.5 / 5 504 reviews

Who Uses This Software?

Salons, spas, personal service providers


Average Ratings

504 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ProPoint Solutions
  • www.supersalon.com/
  • Founded 2001
  • United States

About SuperSalon

Used in thousands of salons around the world, SuperSalon is the touch screen Point of Sale solution that easily and conveniently manages your business. With online check-in and appointments, mobile apps, loyalty programs, self check-in kiosks, digital display boards and more, a SuperSalon system is the perfect tool to help you grow your customer base. Its comprehensive online back-office, accounting and inventory tools and staff scheduling will make it easier to manage your business efficiently.


SuperSalon Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

SuperSalon Reviews Recently Reviewed!

Ian was very thorough helpful patient and made sure that my problem was resolved

Nov 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is very easy to use and manage you have everything that you need to run your business smoothly and efficiently pretty simple to understand and always have very good supports to help in time of need

Cons: I wish that there was a centralized database to wear all information could be accessed from different locations

Overall: It helps us to run our salon on all different levels as far as checking in client's keeping schedules I'm taking care of appointments during inventory closing out in the evening time keeping information for all of our clients Etc it's all inclusive software that is very easy to use and I'm always very satisfied

Easy to use, feature rich, excellent reporting capability

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is integrated. Ability to use I Office to view and manage stores . Ease of running reports. Ability of system to continue to function even when internet and phone lines are down.

Cons: Electronic menus board set up and manage It is a ,bit cumbersome and does not allow for quick changes.

Esteban Vega

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Great Customer Service from Esteban Vegan. He assisted with the transition of credit card processors. Both times he was prepared up front and made the move vey easy. I would recommend him highly. he was very personable too.

Cons: Availability for phone technical support. At times the wait or wait for a call back is very long. This is difficult for a high traffic business. .......

The software provides a wealth of information and making the accounting easier

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The payroll reports make calculating hours and commissions for pay checks easy, Able to download information for sales to QuickBooks. Numerous reports are available to help schedule staff and review sales

Cons: Sometimes it is hard to find what I am looking for but fortunately customer staff is always very helpful
Would like a little more flexibility to allow customization with setting up employees and changing reports

I had called for my system crashing suddenly.

Oct 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I am not a big fan of this software. I would like to rate the technical support I received. I had issue with my system crashing in the middle of multiple transactions. Stylists had to reboot the system to get going. When we called support, one of the customer rep helped us through not only removing the virus but also whenever we got disconnected he made it a point to reach back and helped through this process. He is a very polite, patient and technically strong person. He solved our problems very professionally.

Cons: There is no help available locally. We have to leave the customers to worry about the technical glitches.

Its very difficult to find an active product. Got to use the master file at all times.

Oct 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: The Scanner. It's easy and quick. Not so easy if the information is not inputted correctly. It works only on 100% accuracy.

Cons: Finding information: OMG it has so much of confusion. There is no consistency. We cannot even write simple remarks on a customer's file.

Overall: None

Reliable software, easy transition, Great for Multi-locations

Oct 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Up to date information that is readily available any time of day. Customer Service is typically very quick.

Cons: It's difficult to get customized reports and the report generation takes a long time. At times we've had trouble getting compatible equipment such as receipt printers. The problems worked itself out but longer than we wished.

Overall: Readily information available for multi-location hair salons

The support staff did a great job taking care of my needs. The wait time to get a technician is very long.

Oct 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Cons: Synchronization issues with iOffice.

I like to be able to change a ticket from iOffice. I have to use LogMeIn after hours to fix tickets.

When things work well it goes well, however some of the things are not intuitive and don┬┐t work well

Oct 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Color coding. Not too much of pros on here. Difficult to use and make changes when needed. Not a fan

Cons: The difficulty of use. Just had an example of trying to entering notes and it wouldn't let me hit save until I entered gender but that wasn't an option.

very easy to work with. client check in and out is a breeze

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy access to technical support. fast and efficient at fixing any issues. updates are fast and usually at night so no down time during working hours.

Cons: Maybe adding a customizable features. background color changes or upgrade to a premium look. the look has stayed basically the same.

it works well for what we need it for and the updates continuously improve.

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: i like the fact that the screens for entering and checking out customers are simple and easy to use. i also like the remote access to the salon.

Cons: there are too many reports that seem like they do the same thing. also the discounts should have a button for all discounts, active discounts and expired discounts.

I have used supersalon going on thirteen years. Supersalon has gone through many needed changes

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Access to back office and being able to see almost real time operation numbers. I also appreciate having the ability to lock out certain areas of supersalon to keep unwanted changes from occurring. Security is very important.

Cons: Inventory reports are not helpful and tend to be more complex then necessary. Also when adding in new products it takes several clicks to get through the process.

The software would probably be great if the training and setup were sufficient.

Oct 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The little time we were able to use the appointment/client part of the system were great but didn't last.

Cons: When purchased, person came to set up. All my Instructors were there. Much time was wasted with trainer attempting to get help from Tech support. Never able to use any of the system until almost 2 years later when we found out we never actually had the program we paid for, only the demo! We are still not able to use the system.

Basic POS system. Unable to customize. Performance is variable.

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Customer service is very responsive and the take time to understand the issue and search for solutions.

Cons: Rigid and unable to customize to meet changing needs. System is variable. Some days it's responsive and other days it runs extremely slow.

Overall great software. Fits our high volume needs.

Oct 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's User-Friendly/Easy to train employees on. It works well with our high volume walk-in clientele.

Cons: Inconsistent tech support. That we cannot do tip refund without taking from stylists service commission.

Customer rep was very helpful

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Designed specifically for hair industry and does decent job. Touch screen good and looks professional

Cons: Slows down at times and almost too many functions to know, what all does. Need better system to pay monthly fee instead of paypal

Good

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the single system for all business information. Reports are good. Sometimes the names of the reports are misleading.

Cons: Don't think the online check in is working ideally. Because of this I'm not getting the value for the premium I'm paying for.

Supersalon has lots of great features, but owner control and access remotely is not one of them.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use interface, accurate, timely, updates are effective, fast operating, relatively simple reports

Cons: Lack of remote access in iOffice, quirky missing features, somewhat regular freezes. Often missing simple things like back buttons. Remote access is slow and on a different time clock.

All the functionality I need at my fingertips.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding reporting helps me keep informed and manage the details of my business. The dial-in capability is super helpful as well. Customer service is always responsive and very capable of solving any issue I've had.

Cons: Not having the option to have on site installation, training and customization created challenges for me.

Overall: I know exactly what's going on inside my salon even though I'm rarely there.

Nice software. It takes a while to learn all the features and functionality.

Oct 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent knowledge base information to help learn the software. Many functions and features to do everything you need.

Cons: Not very intuitive. Managing inventory functions can be improved. Setting up employee pay and bonuses can also be improved.

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Adequate for daily salon operations and management oversight

Oct 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Broad functionality that's relatively easy to use. Able to run daily salon operations for service and product sales. Remote access with iOffice is a great feature.

Cons: System glitches, inconsistencies between reports and random errors that cannot be explained by technical support have caused issues. Insufficient training to understand all aspects of the system and reports.

Good

Oct 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use once you are trained to use it. It really is easy to get everywhere you need to know.

Cons: I dislike like that when you place a discount in and you realize it is not the correct one you have to delete the service and start over to add a different discount.

At first was great but now Customer Service is Bad

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are a lot reports that we are able to get off the software. I like that is not to hard to teach a new stylist how to use.

Cons: Sometimes it is hard to get hold of support when there is a problem with a customer. Not usually with the software or hardware but use of the software.

Overall: I like all the reports that we are able to run. I like the ease of using it and how I can access it from home.

I've been using SuperSalon for about 13 years.

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's user friendly , easy to navigate and understand. When we run into an issue, customer service is at our fingertips.

Cons: There are bugs more often than we wouldlike. Especially when it comes to the new online booking feature that we added about a year ago.

System is intuitive with solid reporting.

Oct 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: As a business owner, I really appreciate the visibility in reports that the software offers. I own another business whose software is not near as intuitive and really like the ease of use.

Cons: The only real challenges we have had is merchant services integration. We have had our issues with changes in merchant service relationships with the software and had to change merchant services in order to solve our issues.

Much needs to be improved. Be more available to provide technical support

Oct 08, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Some of the people that support software like Janet in Colorado. It's tough to get technical folks on the line but they are quite knowledgeable once you can get to someone.

Cons: Customer support is almost nonexistent. Overtime i or my staff call in for technical support we have to leave a call back number while we have customer waiting

Quality

Oct 07, 2017
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service for the most part. People mean well and try to be thorough. Some of the functionality is nice.

Cons: Customer service forgetting to call us for a cutover that had been planned ahead of time and confirmed twice.

Overall: Superlift salon keeps us organized. It helps our business to analyze information so that we have a good understanding of what we sow and who produces and when we need to produce more.

The WORST experience I have ever suffered through with a major purchase

Oct 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: It is difficult to learn and the support is nonexistent. The "learning paths" are superficial, offer no in-depth explanations and are difficult to navigate. The "training" was totally inadequate and the follow up support is hit and miss at best.

Overall: I cannot determine what I like most about this software as the training I received to operate it was so poor that I do not know how to use it.

No benefits, just headaches and anxiety. My business relies upon this software to operate and I do not know how to use it.

Simple user friendly software with powerful reporting tools.

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SuperSalon is easy for staff to use, even if they are not computer savvy. The tech support team is amazing and very responsive. The reporting tools are also wonderful. I love the custom report tool that allows me to look at the information I want to see.

Cons: I wish the online check in system was better for a queue based barbershop. The check in gives the illusion of an appointment so we have had to continue using a separate check in.

Overall: Great data collection. Simple to use.

Used to have good support with talking to a real person. Now you never know when you'll get a call

Oct 06, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: functionality is good on the service side. inventory manager is not very good. need bar code scan capability

Cons: Used to have good support with talking to a real person. Now you never know when you'll get a call back. There are consistent problems that need to be addressed by tech support.

Have been using it for 15 years in 4 salons

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its fairly easy at the POS system, however ioffice doesnt always provide what we need . Would like to be able to customize reports from time to time

Cons: There are bugs and at times its cumbersome. Not funtional for our payroll as ours is different. But it still provides the accurate numbers we need to figure it out

Overall: saves time and is easy to use

The tech support is excellent. There are a couple that are slow to respond.

Oct 05, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integration with Regis - Janet is by far your biggest asset as her knowledge, patience, and ability to explain things to the users, regardless of their technical background, is as superior.

Cons: Too many fields reports and features that are not relevant. Tends to clutter the screens. The installation of the hardware of the first 2 stores was horrible and by no means did we get the value of the money we paid for install. My wife and I had to complete the install. The last install was with a different tech and went smooth.

have used this software for over 13 years, great support staff, ongoing updates keeps it current

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: user friendly, ongoing updates keeps it relevant to the salon environment, company is open to suggestions for amending/adding reports. viewing it from my phone is convenient. using the ioffice feature and the back office feature allows me to be there virtually.

Cons: a few reports are not available but overall not too many issues. tech support needs more level 2 or higher techs; sometimes the level 1 techs are not as knowledgeable.

I love Super Salon and I love the tech support.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how broad it is. Super Salon has left nothing out. You can schedule clients; schedule stylists; run reports; everything. It is the best.

Cons: I wish I could schedule appointmnents from ioffice. That would make things easier. And also wish I could add customer info frying ioffice.

User fir 10 yrs. original BETA

Oct 05, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Nice selection of Reports. Might be few too many though. Favorite is monthly management and salon dashboard

Cons: Inability to customize captured information on check in kiosk. AND limited marketing report capabilities

Overall a good experience for what functions we are able to use in the POS.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's stable! I like the iOffice function allowing multiple POS systems/locations to roll up into a single venue. iOffice allows a lot of admin work to be done remotely and then rolled out to the POS systems in our shops, reasonable reporting functions however way too many, and I like the functions that we are able to use in the POS.

Cons: We are only able to use limited functions in the POS because the rest of the functions do not meet our needs such as employee scheduler and online appointments. There isn't a single place that describes ALL of the acronyms/abbreviations for the report fields in either of the user manuals.

I've been a user of this software for over 15 years, it's getting more complicated with changes

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use, and to train staff. Some of the enhanced reports work well with the daily quality controls.

Cons: Too many different versions. I have 5 salons, with 5 different versions. To update the versions, seems to take a ton of time and support. My motto is "if it is still working, I'm not updating". If it were easier, or you had better support to update, I would update all 5 salons. Had to put in a different e-mail because your survey said I already did a survey - WHICH I DID NOT.

Overall: I knew the original owner of the software. I was able to help develop many reports at that time. The customer service was great. The new ownership is still working the kinks out!

Simplistic but effective for the most part. Notification of "local" downtime not apparent to user

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Simple to use, abundant reports, integration into the sales reporting. Propoint is a very robust tool, but for a business that uses the scheduling aspect, it is not always user-friendly as there is no indication of when it is down for the customer. Very easy to navigate, screens are legible, easy to enter data.

Cons: Restricted on types of payment partners, "old technology" versus available today on POS systems. having Pro Point & iOffcie remote not syncing in a timely manner is a real pain. iOffice is a very helpful tool, but the lag is ridiculous and does not help me manage the store. Additionally, the restrictions on doing items remotely is not a win either. It is a decent piece of software but major updates/additions need to be added (i.e. SMS messaging, automatic verification, remote accessibility (like tech services), etc.

Exxellent and Easy

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very user friendly and easy to use. The students pick up the steps very easy and are able to work the systems quickly after 1 or 2 demostrations.

Cons: I wish employees could clock in from home to document the hours worked from home. The would be a great feature to add.

Overall: It is easy to track trends and sales with the reports and keep up with student producticity.

It basically serves the purpose of a salon wait-based POS and back office system.

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Rather easy to use. No-frills user interface is stylist friendly. Back office integration and daily emailed reports. Custom reports when they work.

Cons: Many reports don't seem to work, or work as they should. Software support seems to be non-existent; have been waiting for a solution on one specific reported problem for three years. Payroll reporting can be off depending on which reporting method is used. NOT GOOD! This is MY money we're working with here.

Overall: I don't have to use paper.

Generally fills all of our needs and we can get support in a pretty timely manner when we need it

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support is really good. If I have a serious problem that impacts our ability to use the software we are pushed to the front of the line.

Cons: The reports are garbage. We were told 3 years ago that new reports were just 3-6 months away. Every time I ask, I am told basically the same timeframe. I have reached the point where I don't believe they will ever happen and we are just being strung along. It also still doesn't reliably communicate with TSYS.

I've had a good experience, there's just a few specific functions I wish were included.

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's fairly easy to work with once you get comfortable, and it seems easy to teach others . I also enjoy the merchandising aspect. It makes keeping track of inventory very easy.

Cons: I haven't figured out how to split appointment credits when multiple stylists work on the same client. I also feel the appointment book can be a little hard to read once you have a few stylists working. But, these are very specific problems. Overall, I've been very satisfied and will continue to use it.

Overall: Keeping track of customer history has been invaluable.

Powerful POS

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall functionality and broadness of the scope of work is great. It's also relatively user-friendly once you've received a bit of training.

Cons: Custom reporting percentages aren't available under the iOffice setup tab. Creating formulas would be awesome...and if there is a way, please let me know!

Not a happy customer. Crashes often and requires my stylists to be very computer literate.

Oct 05, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: When it works it seems ok. It lacks a quite a few convenient features and the reporting. Supports integrated credit card processing with a partner.

Cons: Looks like it was written in windows 3.1 and has been ported up to windows 7. Tech support is very slow to respond but once you get them on the phone they do OK and tend to be very friendly. I never feel like I am the customer of Propoint when I talk to anyone but tech support. I am treated like a nuisance who dares to question them!

Overall: Regis recommends it so it integrates to their systems which technically is just passing some data back and forth

Dependable, well functioning POS system

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It has an intuitive user interface. It is easy for users to navigate and use, without consulting the system documentation.

Cons: I've found it difficult to interface USB receipt printers with the software. The software should be modified to accept a USB printer, without a emulator.

casual support requests are handled ok. emergency issues tend to lag - need escalation quicker

Oct 05, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: ioffice is easy to use and i enjoy being able to access the back office from my phone without issues

Cons: report customization is cumbersome and i can't get it to work AND lack of linkage to Quickbooks to transfer data - this would be a huge improvement to save me time and administrative cost to 're-enter' data between systems.

Overall: information

half good half bad

Oct 05, 2017
4/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I can view more client history and schedule appointments.
I can see stylist production.

Cons: I can not get reports as I was told and Cutomer service has yet to help me get them.
also booking a client takes to many steps

Overall: cash register- and scheduling

Easy to use especially for hairstylist

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like being able to have the ioffice to see things wherever I am in case stylists have questions or I need to check something.

Cons: Not knowing how to use all the features it offers. The appointment schedule is difficult for us to use because we take both walkins and appointments.

SuperSalon makes things easy.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use. Reliability. The ability to reference and compare financial data from any day/week/month.

Cons: When we took over ownership of our salon the monthly cost of SuperSalon jumped by 125% from previous owners cost...

Long time user- Service value has dropped off recently to a low level-

Oct 05, 2017
3/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Ease of use- User screens are easy to use. Equipment is reliable , well maintained and well integrated.

Cons: Backoffice is cumbersome- Many reports are redundant or duplicated. No consistency in funtionality .

We have used Supersalon software to coordinate our salons for the last 14 years and love it.

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software provides so much information, more than we can realistically use in running our salons. I really appreciate that it allows us to break down production by stylist so we can understand how that individual is doing. This way we know areas of strength and weakness. It helps greatly from a coaching standpoint. I also love being able to see how the salons are doing in almost real time, from anywhere by accessing the ioffice on the web.

Overall: It is absolutely essential to the running of our salons. We use it to check people in and out, it tracks our cash and credit card transactions and inventory as well. It's a very robust system with many features (way more than we use). The data it provides on individual stylists is very useful for coaching purposes. I appreciate tracking salon performance, nearly real-time, on the web.

Lots of features but not so user friendly.

Oct 05, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The reports are awesome. One of the reason for purchasing this software was to be better able to run the salon. I am not at the salon full time so ioffice is an great pocket tool to help me manage my business on the run.

Cons: We were originally with Guest Vision and we were looking for a new software program that would help us run the salon more effectively. We choose to go with the recommendation of cooperate and decided to go with SuperSalon. However, the stylist are complain that there are too many steps to complete each action. Stylists get frustrated and enter the information incorrectly. Some of the features that we used to like are dearly missed as always having the daily sales at the click of a tab.

Overall: As stated reports are awesome. But in all fairness I have only had the software for less than one month.

Supersalon has been a valuable tool for my store

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and functionality for my business. It provides all of the daily operational needs as well as historically reporting.

Cons: The one negative I have is that is randomly charges our customer twice after a failed transaction that actually went through

The reporting is excellent

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Access to important data and metrics. The reports are great. Stylist are able to get up-to-speed quickly, even the technology challenged ones.

Cons: Can be a bit buggy at times. Some sort of access rights for an accountant would be great. Away to add reports to a favorites or hide un used.

Love the software.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The super salon software is fast, easy, and personal. There are many options to successfully run a salon business.

Cons: The customer support is slow at time and hard to get a hold of during peak hours. When you do get them in the phone they are very helpful.

Overall: We are able to schedule, ring out clients, run reports, send out reminders, track inventory and product sales.

easy, good support

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: the intuitive nature of it. If I need to know sales numbers, I click on sales numbers. If I need to know hours, I click labor hours.

Cons: the cost and menu prompts during support. It would be nice to go directly to a real person. Usually if I need support, it's an urgent matter.

Excellent customer care and attention to details

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it offers a lot of reports. It has so many standards reports that makes it easy to use and to get the best for my busiess

Cons: Sometimes the app does not sync well with Super salon. I have to call several times a week to report this issue.

The support staff was excellent! My complaint would be no one is ever available to help when stores need them

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very user-friendly, but we wish we received help when customers are present. Always have to leave a message

Cons: That no one is ever available to help you wait on hold for a while when customers are present and then you get pushed to a voicemail and no one calls back until the next day.

One of the customer rep is a true professional. He is helpful, timely and easy to receive direction from!

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gets the job done - easy to view offsite . We are part of another franchise that does not use super salon and the ability to view the software offsite is perfection.

Tech did very nice job of addressing issue and took care of situation quickly and professionally.

Sep 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It provides a wide range of functions both through POS and back office. Support is outstanding and always able to address issues.

Cons: That it does not allow a wider range of credit card processors that provide more customer friendly services. TSYS. We have had nothing but problems since having to make the change.

Long process that would have been a lot more difficult had not been so helpful and informative.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and allows us to accurately keep track of the guests as they enter the salon. I love the "who's next" feature on the digital sign.

Overall: Anytime there is an issue, I just call Supersalon and they accommodate us as best as they can. Most, if not all, issues have been resolved quickly.

Customer service was awesome today.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. I love the knowing that if I have any questions it is only a phone call away and my questions are answered. Once you know the system it is easy to create reports, schedules, payroll etc. I have always had my questions answered in a quick and timely manner. If they cannot address it right then, they have always called me right back.

Cons: I do not have a "like least". I think it is great. If there were something that had to be improved it would be more hands on training upfront to eliminate so many calls to customer support.

Overall: The biggest benefit is the many report functions and how you can dial in so close to the issue you are looking for.

i waste so much time on this product and how it fails

Sep 13, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Touch screen - ease of use for my employees works quite well. When there are no issues, i works quite well.

Cons: simple fixes take hours to do.
menu board took hours and hours to actually get to work. It was a horrible experience and i have told other franchisees to avoid it at all costs if they can
customer support sometimes just guess at an answer.

Awesome

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy.tricky at first trying to figure out manager functions but once you fall customer support, and in time they'll have you set up in no time! If they explain something to you and you need the message passed to the boss, they'll explain to him as well. My favorite part is having the customer support. I like the customer support most! And how the system operates smoothly and easy.

Cons: Not sure, maybe ....nope not a whole lot I don't like. At least that I can think of. Besides sometimes you have to wait for customer support to call back. But once you find that one tech, and get their email...smooth sailing from there

Overall: Teaching me how to run a business should I go into business for myself. Easy to use for the hair industry.

Quick service and satisfactory result.

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive interface that makes it easy for first time users also to start using it quickly. Relevant content.

Sought help on our mobile app not working. Julio immediate detected it had been turned off

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use. Well categorized and tabulated. The learning curve is not very steep and I have found it fairly easy to get my managers using it to analyze their business.

Cons: We still have a ways to go in terms of charting, graphing and analysis tools. The .csv dump was a good start, but there is still a lot to analyze.

Overall: I get a pretty accurate view of operations and sales.

The customer support was a huge help for what needed to be done to the system.

Aug 31, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Keeping track of when guests come in or were here last and their and who and what was done on each person

Cons: Needs a lot of help a few times a yr seems that settings change ok their own and all of a sudden we need to call and have stuff fixed

Ian was hands down the best customer service rep I've ever had in my 12 years of Super Salon.

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Super Salon is very easy to use and train staff on. Updates always have gone smoothly. Thank you!..

Cons: Some glitches seem to eventually get worked out. Some agents have been condescending at times. Things always get worked through.

Esteban Vega andDianna Miller are anasset toSupersalon Seven stores converted in two weeks very hard

Aug 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I cannot comment on that I am still learning
Liked Guest Vision better easier to read my application is simple this software is overkill

Cons: Size of font,too many duplicate reports for my use, hard to set up, Two employees Dianna Miller and Esteban Vega saved the day. The process for owners and setup needs to be improved that is not the educator or the technical support fault. One store setup should have been done as far as payrolls set up employee permission information hire dates tip reporting ect and used as a template not learning each thing as stores are being converted

Overall: Like any software remote access to business and data collection

Customer rep is very proficient in her line of job to help resolve the issue

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tech support availability and proficiency of the tech support is there for owners who encounter problems with the pos

Cons: Sometimes tech support takes longer response after hours . And sometimes they are not as receptive and willing to help resolve issues after hours

Alejandro Quesada was fantastic in setting up our services.

Aug 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The support team and customer focus of SuperSalon is as good as I have experienced. Janet has been invaluable during this process and has been able to assist in trouble shooting issues and provide invaluable guidance.

Cons: The onsite techs for hardware are lacking skills. We do not get the value we pay for install as we have in 2 cases been required to complete the install of hardware.

Good overall experience for new Franchisee

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1-Ease of access any where and on the go! Mobile or PC.
2- Ample data and reports to keep you on top of key business performance indices.

Cons: I am an early user and the only con I see is missing live reporting...(i.e remote data reporting has about 30 to 45 minutes delay) ...would love to see that live or shorter time reporting delay)

Overall: Data reporting and remote access to it is great. Need to improve the delay time for daily live reporting.

Customer rep Rocks!!! Thanks a Million!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, appointments option, SMS feature and the multiple software setting options.

Cons: When moving appointments into tickets, please put them as automatic "Call Aheads" that still have the time and option to select "here" or "late".

Overall: Ease of use and transparent reporting

Great software and Such a fabulous Support Team that are committed to excellence!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SuperSalon is User friendly which makes it so much more productive and easier in the salon! With a very reliable support team this software is a dream!!

Cons: My only thought is that when new and improved software such as "check in" comes available that we are notified right away and this would be implemented immediately. It would make such a huge difference so that there was no wondering when and if !!

Overall: So many

Had the best customer service experience with Ian Wong. He was EXTREMELY patient and and helpful!

Aug 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 24 Hour customer support.
Easy to navigate.
Pretty much has anything possible you could possibly need to run your business. It logs all of your reports from employees to clients and services.

Cons: Very expensive. I was charged 3x the amount for service when I renewed as a new owner, but I had been working at my salon for 11 years. My payment went from $50 to $125.

Overall: I like That it stores all our information. Very user friendly.

Love this software, so may options and reports. Customer service is top notch!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use in the back office, being able to do most things from my laptop and not having to be at each individual POS (when having 15 locations)

Cons: Once in awhile when new versions come out, bugs have to be worked out ( doesn't happen that often). They are a couple glitches when tied into credit card processing but hopefully will be fixed soon!

Overall: Daily operations is easily done

Excellent POS software for a salon

Jul 13, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use for staff while retaining all reporting needs for the manager and being fully integrated with the card and digital menu.

Cons: Digital menu requires updating via customer service upload and download. Should have the ability to update at the store level

Needed to update my POS to add new products

Jun 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The team responded quickly to my request, and the update was performed within the hour. I had an issue and they were responsive in fixing it.

Cons: It is at times not possible to perform all POS functions in IOffice, such as Time Card edits and exporting orders to email. There are a few functions in IOffice that need to more clearly support the physical functions of the POS. The reports are solid but can take time to run on the POS so
having the second layer for some of these functions would make the system much operations much smoother..

CSR was a great at solving my issue and helping me locate exactly what I needed.

Jun 29, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: Your help line technicians and their willingness to help problem solve with clients....

Cons: More training should be available and web or internet isn't optimal. Live training and application is mose useful to the learner. Many things are redundant and duplicative. Would prefer fewer clicks to achieve my needs

I am still new to using this software, but so far it's been good experience

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Great customer service and support, every time I call I get a great response from very knowledgeable team. Especially today speaking with one customer service agent, he was exceptional, he was very patient explaining the features available to me to better manage my inventory.

Cons: The software could be more friendly user. I am new to the software and having little IT knowledge, it could be a little confusing sometimes to use the software was guidance.

Overall: Manage my Business remotely

my first install didn't go smooth

Jun 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: seems to be created for my type of salons (walk in with chemical services being booked)
reporting seems to very helpful

Cons: my staff feels there are two many restrictions in order to make changes and support treat everyone like they are a chain salon like Supercuts with no authority to make changes .

Our rep was very helpful

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can see activity of stylists. i am working in the office and don't go into salons so it's helpful to see activity

Cons: some reports are confusing. you can print various reports but get different information when i feel it should be the same. perhaps i'm confused on the report

Good!

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Used this program for a long time. Easy to use and rarely have problems with it. If there is a problem you can always call a tech.

Cons: Doesnt always automatically update when needed. Can run slow at times. When have lost tickets when it freezes

The support guy I had today did a great job of helping us.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and easy to learn. If it made a sound that let us know that we didn't finish booking a guest that would be better.

Cons: There's too many steps and click "ok's" and done buttons when scheduling appointments. It needs to be much quicker to schedule appt. Also when during the checking out process I would like to be able to schedule an appt at the same time.

We have found the system quirky.

Jun 16, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Once we master it, It will be good. It has more information and reports that we recently had

Cons: How the permissions are set up. Also, the passwords get changed when someone goes into the office and saves their password there it changes salon passwords. Then several people are locked out.

SuperSalon is not ready for a production release

Jun 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons: Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Overall: I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

tech support service is fabulous

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the amount of reports offers. I think it very helpful to organize my business and see what's going at anytime.

Cons: it does not have a help /search bottom.

Our rep deserves 5 stars for his technical support skills.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The technical support from our rep. He was able to figure out my problem with a peripheral not being seen by the POS system and resolved the issue professionally

Cons: It would be nice to have a scheduling ability that was more customizable.

Darrell has been great. He goes over and beyond for us.

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy of use and many features and tech support is always great. We email or call Darrell and he helps us right away.

Cons: There are minor things, such as tickets stuck, soemtimes uploads not working. Other than that I do not have that many issues with this software

Rep was knowledgeable and solved a long time problem for me.

May 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Plenty of reports. Lots of information on employees their production and the overall health of the salon.

Cons: Software should be updated faster, when deficiencies or opportunities for improvements are identified.

Customer Representative helped me through both of the Issues and was very friendly too.

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use.

SuperSalon software is very user friendly for the stylist, some manager, some issues with reporting

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Likely

Pros: Very user friendly for the stylist on checking customers in and out. Salon CheckIn is good for online bookings, good addition. IOffice is nice to be able to use offline from POS system.

Cons: Customer support has improved but at times, is not very responsive. A couple of times support has taken a long time to respond or did not respond at all. Support needs to make sure they respond on issues they solved, even if by email. Not total autonomy between iOffice and the POS. Many tasks cannot be done through iOffice and the POS. The 30 min. synchronization is too long, should be 15 min. so can see results quicker. Better communication on: outages, issues, new developments. Scheduler is not very friendly and versatile. Be able to reschedule appointments in appointment mode by drag and drop. Stylist would like to see tip total for pay period.

Great customer service !!

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative actually went above and beyond !! He didn't give up until he had the solution! Not always when we call can we get that level of professionalism.

Always Great

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand. Also very popular. I've used this software in multiple salons

Cons: It needs to connect to the internet, and sometimes our internet is slow. Not the software issue. Just my only frustration.

Overall: I've worked in quite a few salons over the years, and my favorite program to use is Super Salon. I also train all new stylists, and it is very quick for all to pick up. Most have used it in other salons. Also Ian did a wonderful job helping me. He not only helped with my problem, but also showed how to do it myself for next time. I appreciate that. Thank you.

Recommendations to other buyers: Using our touch screen, I wish, when you press the look and walk button, there would pop up some indication that I used it. Sometimes I find myself pushing it too many times, Because I felt it didn't register my finger.

Simple and Straight Forward

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: User friendly and intuitive design

Cons: Every now and then I find some of the reporting hard to find, or I wish I could adjust things in iOffice the same way I do in Super Salon

Overall: Super Salon allows you to organize and keep track of your business with a lot of ease. Setup is simple, and if you have any hiccups along the way the customer support is quick to help.

Epitome of the POS (Piece of Shit)

Apr 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Works when it works.

Cons: Does not work as it should.

Overall: Horrible, Terrible, Bad, Worse, you name it. The service crashes every single day. Have had it for a week now. Most horrible software ever. I call the customer support team all day long!!! Nothing good about it so far. I have it because the my corporate requires it or should I say, everyone has it.

Recommendations to other buyers: Get something else.

Outstanding customer support

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff has assisted me with my request in setting up my account. The professionalism was superior.

Help with ioffice

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer support representative was very patient and very helpful. He took the time to make sure I understood and when I didn't he went over it again. Thank you!

Not torture

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm very pleased with the level of functionality and customer service reps! I appreciate the operational hours, too.

Uploading Issue

Apr 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Our POS was not uploading the transactions. Customer support representative
was the tech assigned to the case. He was great! He was courteous, clear and very accommodating to the salon staff as they were trying to get guests checked out as he was getting access to solve the problem. He had it fixed in minutes and called me back to let me know we were all back in business. While we have had many issues with Supersalon and other issues have not been always handled as efficiently.