Who Uses This Software?

Salons, spas, personal service providers


Average Ratings

580 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ProPoint Solutions
  • www.supersalon.com/
  • Founded 2001
  • United States

About SuperSalon

Used by the most successful salon operators in the world, SuperSalon is the touch screen salon management software that effortlessly manages & grows your business. With online check-in and appointments, mobile apps, loyalty, self check-in, digital display boards, analytics to improve cash flow and innovative business-building tools like Reserve with Google to grow your customer base, sales and profits, SuperSalon helps salon owners operate and scale their business with certainty and vitality.


SuperSalon Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments

SuperSalon Reviews Recently Reviewed!


Amazing Arik!

Aug 13, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy to use in the salon- I love the option of using the mouse or the touch screen. It is easy to learn for the stylists and is intuitive. For the most part, things are where you would think they should be.

Cons: I can't do everything from iOffice. As an owner I have had to play the part of manager some and it would make life much easier to be able to do whatever I need to do from iOffice. Specifically, I would like to be able to add clock-ins/outs, not just edit them & submit an order, not just finalize- that seems backwards. I not only want to be able to see the order before it is submitted, I want to be able to submit it.

Overall: First, I want to say that Arik is AMAZING!! He is professional, courteous, and easy to work with. His idea of making the bright sign library is SO wonderful!!! Having a team member that is this fantastic is a true asset to any organization. The library makes my life easier because I have ready-made options to make the bright sign more attractive and help in-salon advertising.

My Supersalon Experience:

It is frustrating when an update is pushed through and causes more issues for my salon. The wait list worked perfectly before and now calling in or using the app has the guest go to the bottom of the list when we check that they are here. This makes for pissed off guests and makes the job of our team more difficult and much less efficient.

Recommendations to other buyers: I spend time on the phone with the support staff weekly. Most of the time it is because I don't know how to do what I need to do, or I can't do it from iOffice. It would be fabulous to have a library of videos (there are a few great ones already) that newbies like me (2 years and still calling) can use to learn all the ins and outs. I know you have a users manual, but honestly, who reads those?? Not many of us. When you start in this business, you don't even know what to ask or where to start or what you don't know. I think a library of knowledge of all the cool features you have would be wonderful. It would also save your customer support team hundreds of hours. The other thing would be great is transparency. When you release an update that screws something else up- just own it. Tell me so I know you know and give a realistic time line of when you will have it fixed. This will also save your customer support team lots of time and even more headaches. Thank you, Jessica Rudewick

SuperSalon is not ready for a production release

Jun 11, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons: Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Overall: I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Payroll/Admin

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can get the info off of it I need to payroll. Track my sales and inventory and it is user friendly.

Cons: nothing

Overall: Rafael very helpful in fixing the problem we had with the computer. He walk me through so I had an understanding of what I need to do to assist him. He took my call at the salon when I brought out the computer so he could connected it to high speed for me. I give Rafaeal a 10+++ for his help in fixing the problem and his excellent customer service!!!!! As for your receptionist they have the worst customer service I have ever seen. Rude when you ask a question either they ignore you or will not give you an answer. I would have to say hello because the phone line sounded dead and they would come back sarcastic to you "I'm still here" Here are 2 responses I got in one day from your receptionist: I ask how many people are in front of me so I have an idea how long it would be refused to tell me. Here is the other one both in the same day: I was told I was 9th on the list called back about 1.5hrs later to see where I was in the Q was now told I was 15 I was bumped down because they decided that my call wasn't important. I had a virus had to get another computer needed to get it up and running and needed to get the information from the salon inputted onto the computer so the staff can get paid and know our sales. When Matt owned the company never had this problem in the pass only since it has been sold. I told your receptionist that they have very poor customer service skills. They are your front line to your business they are there to help the customer not make them upset or angry.

Recommendations to other buyers: none

Their executive assisted me with my issues...He's one of the few that's amazing at what they do!

Jun 29, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the fact that I can log in to log me in and access the reports and store info from anywhere. The different types of reports are all relevant to busineess needs

Cons: with BSO's we're mainly retail focused. I feel like the software is so geared to salons (which I get) but, some reports that are needed for retail are limited. Also, one of my biggest peeves is the fact that it is complicated to set up monthly promos. I don't want to go and add a new package every other month. There should be an area in the body of the individual items where we can put the sale price and enter start date and end date. This is very time consuming to do it the other way.

I have MAJOR issues with calling in for technical help...There are only a few people that I feel truly understand the software and knows how to help. Before getting their executive on one issue I had 2 different gentlemen that contradicted what the other did...I tell franchise owner all the time how frustrating it is we have to pay for calls that result in nothing! I wish there was a way to contact techs directly when you need help!

We have been using the software for a year and we are very busy salon.

Mar 14, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros

Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like.

Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training.

Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed.

We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us.

Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow.

After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers

Working with SuperSalon to resolve BrightSign network issues.

Jul 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once the BrightSign is setup correctly and linked to the POS system, it just worked. I tested the application on my iPhone and verified the screen updates the waiting list as it should. In addition, the news feed scrolls along the bottom.

Cons: The staff who came and did the in-store implementation most likely screwed up the install by programming the IP address incorrectly. I realize they needed the store to be linked up to the online application that facilitates online check-ins. Still though, I would think when Supersalon installed the POS system they would have a process to test the functionality of manually queuing up a few customers and seeing if they showed up on the waiting list screen, powered by BrightSign. Due to them not doing this, we had to spend hours on the phone with support, multiple times, before this was resolved. The fact that it never worked to begin with is troubling and hopefully this will raise awareness to the person responsible for the in-store installs so they can do a better job in the future.

Overall: I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Overall happy, but having more and more thoughts about changing companies

Nov 14, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Tech support. fairly easy to teach to new employees, somewhat intuitive. Lack of down time.

Cons: Tedious, redundant, time consuming steps registering customers when they call for appointments. Options listed on the screen, i.e. customer waiting button, but cannot be used. Confusing online registration is a fairly common complaint from customers. Product Handling function is somewhat difficult to master.

Overall: After 6 years of using SS, I have to say that I feel it has declined in many ways to the point that I'm wondering about moving to another POS company. The tech support is outstanding but I feel the program becoming less and less user friendly and that SS is not hearing our concerns in order to fix the problems. Checking a customer into the shop has become a tedious process. There are options listed on the screens but are not able to be used. Online appointments are confusing to the first time customer. I appreciate a lot of what SS does but I'm getting tired of dreading "updates" for fear of what may happen to make it more complicated.

Recommendations to other buyers: Please call to discuss. It's hard to explain any advice without being at the computer screen to walk you through these concerns.

Easy to use so far!

May 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty easy to set up, needed a little assistance from the installation team ~ Rep got everything set up from Check-in Software to credit terminal set up in one go and was very accommodating with scheduling us for our second location. Rep was very insightful with on-boarding; she answered a lot of questions for us & provided us with the confidence we needed to switch to SuperSalon. Our Software Trainer has also been very accommodating and patient with us in training since we only have one Manager that oversees all of the locations. Overall, each member has been an incredible asset in switching us over.

Cons: After on-boarding, there were not clear, definitive instructions or guidance to what we needed to do next. We had to reschedule with rep 3 times because we didn't know we were supposed to be in contact with someone from installation. I've brought up to all 3 staff members that assisted us that we're still missing a package and no one has gotten back to me about it (still missing it 1 month later). I don't like that they will charge you for each location of training when the staff in both location is the same, but rep did explain to us why. We haven't started using the system yet; we're waiting to import our gift certificate records to the system, which I just sent over a file and winged it since no one has told me how they wanted it formatted. There is an overall lost of communication that I hope will improve for future clients.

Overall: Customer database that syncs between all locations; gift certificate records synced between all locations; ease of use; multiple report functionalities; customizable to fit our needs.

CC of Madison - Overall Averages

Oct 24, 2014
2/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Comments: This review was averaged between the 3 people in our office that use it the most.

Pros: the multi-store report area; the ability to run reports by a date range or just by month; when there are no server problems it usually runs fairly quickly. My favorite pro....the level 2 techs have been a huge help....I will almost never speak to level 1 anymore.

Cons: server issues happen too often; too many reports we are unable to get a company-wide total without putting them in our own spreadsheets; store sync still isn't syncing the restrictions properly and it changes them at will (this has been an issue for at least a year); O/T is not being totaled on the time sheet (we called on this about a month ago and still nothing); when reaching "most" level 1 techs, they don't seem to really know what they're doing (I know more than a lot of them do) and seems their fix for most things is just empty your cache (even though EVERYONE is having an issue, not just one computer); some report areas don't work at all; we can't create grouping; the custom report area is not very user friendly; sometimes it takes too long for tech help to get back to us (salons sometimes wait 4-5 hours or more and occasionally not at all); in searching sales we're unable to select more than one service/product/discount on tickets; customer retention report is never accurate; I-office really should mirror POS in the reports area, if it can be accessed as a report in the salon, we shouldn't have to log into every salon just to find out what we need; and when calling in for support on I-Office, they insist on us giving them a salon # even though we're not calling about any of our salons.

Vendor Response

by ProPoint Solutions on October 24, 2014

Hey Vicki,

Thank you for your feedback, it's extremely important and valuable to us.

Our Support department looks up locations by phone number per procedure. When a customer has an issue we pull up the account and/or store by the phone number, this is why you're always asked for your account or store phone number.

Regarding your negative experience with level 1 support and newer techs, our management team is actively revamping our training and coaching programs with the newer Support techs.

Feel free to contact us to review your software issues and we will address them accordingly.

Thanks!

Hidden treasure

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to cross check everything that goes on, along with having live feed access

Cons: Needs a better user guide. Stylists are very visual people. We need a step by step program to show us exactly what we are looking for.

Overall: Diana miller has been an amazing assistance to our franchise. I am computer challenged and get easily frustrated trying to use the super salon system. She spent so much time today breaking it down piece by piece. Helping me learn different parts of the back office I had no idea how to use. Her knowledge of salons helped tremendously in showing me what to look for. How to cross reference things and how to find what I was looking for. I only wish I had known about her 5 years ago when we first got the systems in our salons. We have only been using the most basic things with the system but with the information she gave me today I can effectively keep up with my inventory starting 2017 off right. I can't wait for our next over the phone tutoring session! I have so much to learn!! I feel like I struck gold! Thank you so much for helping us!

It's fine if you have to use it

Sep 27, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: When it works, it is nice to be able to make appts and keep client daya

Cons: The updates always create a whole new set of problems. The tech support takes a very long time to get back with you even when a guest is waiting. There are way too many buttons to click to make a simple appointment (lots of oks and dones). They support claims they can't fix things or make it work and even will say it never did something that's it's always done. Report numbers don't always match from report to report even when it's the same data. There are lots of glitches you learn to work around because they won't fix the problem or admit to one. They'll blame other software. Not all of the techs are friendly and treat you as if you're an idiot instead of just helping solve the problem at hand. After awhile you try to diagnose and fix the problem yourself because it's easier than calling.

Simplistic but effective for the most part. Notification of "local" downtime not apparent to user

Oct 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Simple to use, abundant reports, integration into the sales reporting. Propoint is a very robust tool, but for a business that uses the scheduling aspect, it is not always user-friendly as there is no indication of when it is down for the customer. Very easy to navigate, screens are legible, easy to enter data.

Cons: Restricted on types of payment partners, "old technology" versus available today on POS systems. having Pro Point & iOffcie remote not syncing in a timely manner is a real pain. iOffice is a very helpful tool, but the lag is ridiculous and does not help me manage the store. Additionally, the restrictions on doing items remotely is not a win either. It is a decent piece of software but major updates/additions need to be added (i.e. SMS messaging, automatic verification, remote accessibility (like tech services), etc.

SuperSalon software is very user friendly for the stylist, some manager, some issues with reporting

May 03, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user friendly for the stylist on checking customers in and out. Salon CheckIn is good for online bookings, good addition. IOffice is nice to be able to use offline from POS system.

Cons: Customer support has improved but at times, is not very responsive. A couple of times support has taken a long time to respond or did not respond at all. Support needs to make sure they respond on issues they solved, even if by email. Not total autonomy between iOffice and the POS. Many tasks cannot be done through iOffice and the POS. The 30 min. synchronization is too long, should be 15 min. so can see results quicker. Better communication on: outages, issues, new developments. Scheduler is not very friendly and versatile. Be able to reschedule appointments in appointment mode by drag and drop. Stylist would like to see tip total for pay period.

iOffice mess-up, Sergio found solution!

Aug 19, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: When I set up a new employee through iOffice, the password never works. Tomorrow will be one of our busiest days of the year and I have a stylist helping out at a different salon. I am acting manager as the one we have is new and still in training. The past few times I have added a new employee, the password hasn't worked and we have to wait for customer service to call back to fix the issue. Tonight, I wanted to skip the frustration tomorrow and have them fix it tonight. I was told this was a manager duty and they were not able to do change the password for me. After some discussion, Sergio recommended I try a different browser. I did, and he was able to verify that the password was working. I was relieved as I now the shop will be slammed and I didn't want any extra hassles in the morning. I am so grateful as I have had to do this numerous times, but didn't realize it was the browser that was causing the issue! A great big thank you to Sergio for his patience, even when I was not, and for his help in solving this ongoing issue!

We have used Supersalon software to coordinate our salons for the last 14 years and love it.

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software provides so much information, more than we can realistically use in running our salons. I really appreciate that it allows us to break down production by stylist so we can understand how that individual is doing. This way we know areas of strength and weakness. It helps greatly from a coaching standpoint. I also love being able to see how the salons are doing in almost real time, from anywhere by accessing the ioffice on the web.

Overall: It is absolutely essential to the running of our salons. We use it to check people in and out, it tracks our cash and credit card transactions and inventory as well. It's a very robust system with many features (way more than we use). The data it provides on individual stylists is very useful for coaching purposes. I appreciate tracking salon performance, nearly real-time, on the web.

Capterra-loader

Ian was very helpful. He is friendly and professional. He is a good listener & got it working.

Mar 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's a unique software that addresses the needs of many salon concepts. The wait list works great for us because we have so many walk-ins. There are a lot of very informative reports you can run to keep up with many different aspects of your business and employees.

Cons: The .pdf instruction/manual for the software is not very well put together, so hard to look things up. A lot of the functions on the software seem to be in odd places which creates a significant learning curve that seems to never end. The 'back office' on the software is often set up differently than the actual software in salon, which causes even more confusion when trying to change settings.

Repeated problems never corrected.

Sep 25, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: We have multiple locations so we are familiar with it.

Cons: Three locations and none are the same. When updates come out, they have issues they can't resolve. Hit and miss if you have someone who'll fix things. Some issues over two months old and they will not fix and keep saying they'll elevate. Terrible quality when you call in. Have to email issues to one, document the problem and how many times without resolution and to avoid delay that comes with phone calls. Have to use this as required by corporate. If you want improvements, have to ask and never hear back from anyone. .

Overall: Lately, with new owners, terrible.so far removed they have no clue what our issues are.

Always Great

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand. Also very popular. I've used this software in multiple salons

Cons: It needs to connect to the internet, and sometimes our internet is slow. Not the software issue. Just my only frustration.

Overall: I've worked in quite a few salons over the years, and my favorite program to use is Super Salon. I also train all new stylists, and it is very quick for all to pick up. Most have used it in other salons. Also Ian did a wonderful job helping me. He not only helped with my problem, but also showed how to do it myself for next time. I appreciate that. Thank you.

Recommendations to other buyers: Using our touch screen, I wish, when you press the look and walk button, there would pop up some indication that I used it. Sometimes I find myself pushing it too many times, Because I felt it didn't register my finger.

I had called for my system crashing suddenly.

Oct 17, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I am not a big fan of this software. I would like to rate the technical support I received. I had issue with my system crashing in the middle of multiple transactions. Stylists had to reboot the system to get going. When we called support, one of the customer rep helped us through not only removing the virus but also whenever we got disconnected he made it a point to reach back and helped through this process. He is a very polite, patient and technically strong person. He solved our problems very professionally.

Cons: There is no help available locally. We have to leave the customers to worry about the technical glitches.

Overall a good experience for what functions we are able to use in the POS.

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: It's stable! I like the iOffice function allowing multiple POS systems/locations to roll up into a single venue. iOffice allows a lot of admin work to be done remotely and then rolled out to the POS systems in our shops, reasonable reporting functions however way too many, and I like the functions that we are able to use in the POS.

Cons: We are only able to use limited functions in the POS because the rest of the functions do not meet our needs such as employee scheduler and online appointments. There isn't a single place that describes ALL of the acronyms/abbreviations for the report fields in either of the user manuals.

I've been a user of this software for over 15 years, it's getting more complicated with changes

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use, and to train staff. Some of the enhanced reports work well with the daily quality controls.

Cons: Too many different versions. I have 5 salons, with 5 different versions. To update the versions, seems to take a ton of time and support. My motto is "if it is still working, I'm not updating". If it were easier, or you had better support to update, I would update all 5 salons. Had to put in a different e-mail because your survey said I already did a survey - WHICH I DID NOT.

Overall: I knew the original owner of the software. I was able to help develop many reports at that time. The customer service was great. The new ownership is still working the kinks out!

Worst Software by far I have ever Used

Aug 13, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: You could say the cost but I can directly attribute complementary services I've had to give because of bugs in their mobile app or other errors as quickly overriding any cost benefit.

Cons: Horrible usability and features for appointment based salons

An incredible amount of defects, quality is not something this vendor cares about

Totally Unreliable, its not unusual for my system to not function on a busy Saturday

Overall: If it weren't for the fact that my franchisor is forcing me to use this product I would changed to another product in a heartbeat. I have been a user of SuperSalon for 7 years and they have not gotten any better in that time.

Ian was very thorough helpful patient and made sure that my problem was resolved

Nov 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and manage you have everything that you need to run your business smoothly and efficiently pretty simple to understand and always have very good supports to help in time of need

Cons: I wish that there was a centralized database to wear all information could be accessed from different locations

Overall: It helps us to run our salon on all different levels as far as checking in client's keeping schedules I'm taking care of appointments during inventory closing out in the evening time keeping information for all of our clients Etc it's all inclusive software that is very easy to use and I'm always very satisfied

Not a happy customer. Crashes often and requires my stylists to be very computer literate.

Oct 05, 2017
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: When it works it seems ok. It lacks a quite a few convenient features and the reporting. Supports integrated credit card processing with a partner.

Cons: Looks like it was written in windows 3.1 and has been ported up to windows 7. Tech support is very slow to respond but once you get them on the phone they do OK and tend to be very friendly. I never feel like I am the customer of Propoint when I talk to anyone but tech support. I am treated like a nuisance who dares to question them!

Overall: Regis recommends it so it integrates to their systems which technically is just passing some data back and forth

Awesome

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy.tricky at first trying to figure out manager functions but once you fall customer support, and in time they'll have you set up in no time! If they explain something to you and you need the message passed to the boss, they'll explain to him as well. My favorite part is having the customer support. I like the customer support most! And how the system operates smoothly and easy.

Cons: Not sure, maybe ....nope not a whole lot I don't like. At least that I can think of. Besides sometimes you have to wait for customer support to call back. But once you find that one tech, and get their email...smooth sailing from there

Overall: Teaching me how to run a business should I go into business for myself. Easy to use for the hair industry.

St. Anthony FS upgrade to V5

Dec 29, 2014
1/5
Overall

1 / 5
Ease of Use

2 / 5
Customer Support

Comments: The only positive I have to share is the help that Jose provided. He was knowledgable about the technical issues, had great follow-through and was patient as we worked through the problems.

I am extremely disappointed with the rest of the process. I bought a new system from SuperSalon because I expected it to be a turnkey purchase and thus worth the premium I paid (Best Buy had systems for hundreds less). When I talked to the sales person, I shared my expectations with him. I wanted to get v5 preloaded. I expected just needing a database refresh when the computer arrived.

Instead I was told the database still needed a conversion... that it couldn't be done over the weekend.... to learn the next week that the expert was on vacation.... that I had the wrong version of Supersalon preloaded on the PC.... that I needed to have both old and new systems on high-speed connections at the same time to make the conversion happen.... that the second version of Supersalon was the wrong version, go back to the prior one (which was wrong as Jose was wise enough to figure out)... that the product quantities were not transferred over with the database, forcing me to do an immediate and unplanned physical count of all products... that the upload transfer security key was not set up forcing me to call into your help desk for the 10th or 15th time.... until Jose was able to fix the screwups of many other supersalon employees (while he gracefully tried to cover for the mistakes everyone else made).

I don't understand why the conversion was so painful (haven't you done hundreds of others previously???) and I feel lied to by the sales rep. I have another salon on v3 and don't feel the urge to convert after this experience. Is there any reason someone at Supersalon can give me that another conversion will not be a total cluster as this one was?

Needed to update my POS to add new products

Jun 30, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The team responded quickly to my request, and the update was performed within the hour. I had an issue and they were responsive in fixing it.

Cons: It is at times not possible to perform all POS functions in IOffice, such as Time Card edits and exporting orders to email. There are a few functions in IOffice that need to more clearly support the physical functions of the POS. The reports are solid but can take time to run on the POS so

having the second layer for some of these functions would make the system much operations much smoother..

Customer Support Could Use Improving

Feb 01, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: does more things then I know exist. must get MORE fully trained in order to help my employees.

Cons: glitches in the programming software still not fixed.

Overall: Lack of training on the front end is a hinderance. On-going, its difficult to get timely support. While the receptionist that answer the phone are unimpressed (and you are made to feel so) with my urgent need, tech support guys feverishly try to help as many people as expeditiously as humanly possible. Once trained on the problem at hand, I can assist my Managers and Stylists. Some of the issues I can not fix myself.

Recommendations to other buyers: train from the owners down. get more tech guys. understand what urgent means.

Super Salon

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the customer support from Super Salon is awesome! He talked me through some things happening with our Super Salon Software and made me aware of things happening around our locations! He explains everything with details and offers options of what to do if we ever have certain things happening! Thank you!

Cons: I hate the fact that technology is not perfect but that 's not Super Salons fault! :P

Overall: We have some ups and downs but overall, I am pretty impressed with how responsive and how the team at Super Salon handles situations!

Jorge was very helpful, patient, and understanding with everything I needed help with.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. Easy to teach to others. I manage a Supercuts salon and have to train new employees. Software facilitates the training over all. It's easy to read, add,delete or look up information on any service, customer services from previous months, years, etc... with a touch of a finger, it takes me there. Everyone at Supersalon is very helpful and prompt to help out most of the time.

Cons: Mobil app only gives you three options in services provided to customers. It messes up our wait time.

Technical Support

Jan 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I would like to leave a review on our technical support we received from Darrell Gorden.

Darrell is always the person I go to after trying the random person you get when you first call with a computer problem. He is one of the few people at Super Salons that always knows how to get the computer problem resolved. He is patient when the stylist one the other end doesn't know what to do. I wish there were more people at Super Salons that we could contact that had the knowledge that Darrell does. I feel your company is fortunate to have him... I know I am!!!

Im giving my review 5 stars because of him.

I would also like to tell you the experience we have had with the random person you get connected to when calling Super Salon technical support -

You will/may get someone who doesn't speak english very well and you may have a hard time understanding them. They seem to not like the fact that you have dial up for internet connection. They have told us on 3 seperate tech calls, that the stylist needs to take the computer home and connect it to their home internet. On our most recent call the tech said files were corrupt and what he would need to do is install the highest version and it may take at least 2 hours. Installation of the new versions "must" be ok'd with our owner.

It scares me sometimes what the salons are being told. I made ONE call to Darrell, who took control of this computer and fixed the problem within a matter of 10 minutes. As well as walked me through how to check a few things on it myself.

This says way too much about the support I have gotten when I try first, to call Super Salon and just let whoever comes to the phone help me with the problem. Unfortunately this wasn't our first encounter.

The support staff got me back in business fast after my hard drive failed and I had to get a new computer.

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It just works, every day. The critical business features necessary to keep my business flowing simply work. While the power goes out, the internet goes down, credit card processors hiccup, hard drives fail, and people make mistakes, I cannot recall a time where a single transaction failed because of SuperSalon.

Cons: I'd like to see more frequent releases with new features, in addition to having a clear roadmap of what features are being worked on.

Generally fills all of our needs and we can get support in a pretty timely manner when we need it

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support is really good. If I have a serious problem that impacts our ability to use the software we are pushed to the front of the line.

Cons: The reports are garbage. We were told 3 years ago that new reports were just 3-6 months away. Every time I ask, I am told basically the same timeframe. I have reached the point where I don't believe they will ever happen and we are just being strung along. It also still doesn't reliably communicate with TSYS.

have used this software for over 13 years, great support staff, ongoing updates keeps it current

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: user friendly, ongoing updates keeps it relevant to the salon environment, company is open to suggestions for amending/adding reports. viewing it from my phone is convenient. using the ioffice feature and the back office feature allows me to be there virtually.

Cons: a few reports are not available but overall not too many issues. tech support needs more level 2 or higher techs; sometimes the level 1 techs are not as knowledgeable.

Fast, efficient& friendly !

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is so convenient !!!

Easy to use & user-friendly!! It's also a classy touch. There are always updates and version upgrades that enhance the software which keeps it fresh! Well done

Cons: It's so great but the only thing is the initial call in to getting support... you can barely hear the recorded message then press 1 and the volume comes up a notch but still not very good for how excellent the product is.

The software provides a wealth of information and making the accounting easier

Oct 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The payroll reports make calculating hours and commissions for pay checks easy, Able to download information for sales to QuickBooks. Numerous reports are available to help schedule staff and review sales

Cons: Sometimes it is hard to find what I am looking for but fortunately customer staff is always very helpful

Would like a little more flexibility to allow customization with setting up employees and changing reports

Great Customer Support

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Back office access to POS. Different reports to understand business better.

Cons: Not having access to database to be able to write our own queries.

Overall: The customer representative was extremely helpful in transitioning our credit card provider change from the heartland to Tsys. He stayed back extra hours to help us complete the setup so that we could be operational the next day without glitches.

He also gave us several suggestions about the POS settings to use it better. We are really happy with our experience.

3 Year User - overall satisfied

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All in one place we can manage schedules, inventory, sales, payroll, appointments, discounts, etc. It is very convenient to have the functionality all in one place

Cons: Small bugs seem to be an issue with Supersalon and we typically need tech support to resolve, are unable to troubleshoot ourselves. Software updates also tend to create unintended consequences and we have to get tech support to resolve

Had the best customer service experience with Ian Wong. He was EXTREMELY patient and and helpful!

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 24 Hour customer support.

Easy to navigate.

Pretty much has anything possible you could possibly need to run your business. It logs all of your reports from employees to clients and services.

Cons: Very expensive. I was charged 3x the amount for service when I renewed as a new owner, but I had been working at my salon for 11 years. My payment went high.

Overall: I like That it stores all our information. Very user friendly.

Great software and Such a fabulous Support Team that are committed to excellence!

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SuperSalon is User friendly which makes it so much more productive and easier in the salon! With a very reliable support team this software is a dream!!

Cons: My only thought is that when new and improved software such as "check in" comes available that we are notified right away and this would be implemented immediately. It would make such a huge difference so that there was no wondering when and if !!

Overall: So many

I have used supersalon going on thirteen years. Supersalon has gone through many needed changes

Oct 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Access to back office and being able to see almost real time operation numbers. I also appreciate having the ability to lock out certain areas of supersalon to keep unwanted changes from occurring. Security is very important.

Cons: Inventory reports are not helpful and tend to be more complex then necessary. Also when adding in new products it takes several clicks to get through the process.

No back up of data, horrible customer service, extensive waits for technical support

Jul 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. This software is a dinosaur. There are far better options available in the market. And the customer support is non-existent.

Cons: Software is buggy, It constantly freezes up so you can't handle a customer transaction. Then leave you to sit on hold for no less than 1/2 hour, usually closer to an hour, to reach technical support. Customers can't wait that long so you either have to comp the service and let the customer go or find some other means to take payment. In my case, they actually deleted my account by accident in the middle of the day, lied about what happened, gave unrealistic times to get us back up and running (5 or 10 minutes, then it was 45 minutes, but it actually took 24 hours). We were unable to take payments or make customer appointments during this time, we lost all of our financial and customer data (NO they do NOT back up your data contrary to what they tell you), and we lost all revenue for that 24 hour period. Difficult to absorb on our 3rd day of business. The company has accepted no responsibility for the issue.

Esteban Vega

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Customer Service from Esteban Vegan. He assisted with the transition of credit card processors. Both times he was prepared up front and made the move vey easy. I would recommend him highly. he was very personable too.

Cons: Availability for phone technical support. At times the wait or wait for a call back is very long. This is difficult for a high traffic business. .......

The SuperSalon system and report functionality are very effective in monitoring salon performance.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: iOffice includes reports to efficiently monitor every component of your business. Having an experienced support team who is readily available and is a bonus!

Cons: Like any software advancements and updated need to happen in order to stay current. On the reporting side it would be nice to have more reports available in CSV and readily available to auto-email at set dates/times.

Reliable software, easy transition, Great for Multi-locations

Oct 16, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Up to date information that is readily available any time of day. Customer Service is typically very quick.

Cons: It's difficult to get customized reports and the report generation takes a long time. At times we've had trouble getting compatible equipment such as receipt printers. The problems worked itself out but longer than we wished.

Overall: Readily information available for multi-location hair salons

A New Receipt printer

May 01, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have had super salon since it became super salon. A very long time. Had a very old Star printer. As we had to upgrade from windows we kept the old dinosaur printer. And got it to work. Well I decide it was time to purchase a new one before it quit working and purchased another Star. When I called for help in connecting I was warned there could be issue's. We got it to work(this was a a sunday) Monday morning discovered the cash drawer wouldn't open. Called got that fixed. The new printer has a cutter and it didn't work. I called on Tuesday talked to Rafael Blando he tried to get it to work. But then let me know it wasn't compatible with super salon. Told me what kind I needed and also referred me to Jeff for other brands. When we used the cash drawer again it wouldn't open. So I called Super Salon back. Not sure who I talked to then but became very frustrated. He just keep saying I didn't have any virus protection I needed that, he couldn't fix any thing until he did a virus scan. We were busy the salon was open and I just needed the cash drawer to open. So I said I would have to call back. When I called back I asked if there was a way I could talk to the first person who had helped me that morning. That person is Rafael Blando. In less than 5 mins. he had the cash drawer working! He listened. and fixed the problem! He's AWESOME! I am a computer dummy :) They give me anxiety LOL

From the first time to the second time it was a very pleasant experience. Thank you Again Mr. Blando. I am exchanging the printer and will call you when I install the right one if we have problems.

Sought help on our mobile app not working. Julio immediate detected it had been turned off

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use. Well categorized and tabulated. The learning curve is not very steep and I have found it fairly easy to get my managers using it to analyze their business.

Cons: We still have a ways to go in terms of charting, graphing and analysis tools. The .csv dump was a good start, but there is still a lot to analyze.

Overall: I get a pretty accurate view of operations and sales.

Love this software, so may options and reports. Customer service is top notch!

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use in the back office, being able to do most things from my laptop and not having to be at each individual POS (when having 15 locations)

Cons: Once in awhile when new versions come out, bugs have to be worked out ( doesn't happen that often). They are a couple glitches when tied into credit card processing but hopefully will be fixed soon!

Overall: Daily operations is easily done

Quality

Oct 07, 2017
5/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service for the most part. People mean well and try to be thorough. Some of the functionality is nice.

Cons: Customer service forgetting to call us for a cutover that had been planned ahead of time and confirmed twice.

Overall: Superlift salon keeps us organized. It helps our business to analyze information so that we have a good understanding of what we sow and who produces and when we need to produce more.

Customer support was a lifesaver

Aug 02, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Not so much software, it's fine, but Customer support was a huge, huge help

Cons: Not letting me know that Heartland would no longer be an option for my ccard processing. I feel I was mislead and had a very tough day for it.

Overall: The problem we had was due to the Heartland debacle. Had I known we would lose our ability to process credit card transactions for 5 hours I would be ok. Big let down.