Who Uses This Software?

Salons, spas, personal service providers


Average Ratings

588 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ProPoint Solutions
  • www.supersalon.com/
  • Founded 2001
  • United States

About SuperSalon

Used by the most successful salon operators in the world, SuperSalon is the touch screen salon management software that effortlessly manages & grows your business. With online check-in and appointments, mobile apps, loyalty, self check-in, digital display boards, analytics to improve cash flow and innovative business-building tools like Reserve with Google to grow your customer base, sales and profits, SuperSalon helps salon owners operate and scale their business with certainty and vitality.


SuperSalon Features

  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments

SuperSalon Reviews Recently Reviewed!


Payroll/Admin

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I can get the info off of it I need to payroll. Track my sales and inventory and it is user friendly.

Cons: nothing

Overall: Rafael very helpful in fixing the problem we had with the computer. He walk me through so I had an understanding of what I need to do to assist him. He took my call at the salon when I brought out the computer so he could connected it to high speed for me. I give Rafaeal a 10+++ for his help in fixing the problem and his excellent customer service!!!!! As for your receptionist they have the worst customer service I have ever seen. Rude when you ask a question either they ignore you or will not give you an answer. I would have to say hello because the phone line sounded dead and they would come back sarcastic to you "I'm still here" Here are 2 responses I got in one day from your receptionist: I ask how many people are in front of me so I have an idea how long it would be refused to tell me. Here is the other one both in the same day: I was told I was 9th on the list called back about 1.5hrs later to see where I was in the Q was now told I was 15 I was bumped down because they decided that my call wasn't important. I had a virus had to get another computer needed to get it up and running and needed to get the information from the salon inputted onto the computer so the staff can get paid and know our sales. When Matt owned the company never had this problem in the pass only since it has been sold. I told your receptionist that they have very poor customer service skills. They are your front line to your business they are there to help the customer not make them upset or angry.

Recommendations to other buyers: none

We have been using the software for a year and we are very busy salon.

Mar 14, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros

Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like.

Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training.

Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed.

We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us.

Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow.

After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers

Working with SuperSalon to resolve BrightSign network issues.

Jul 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Once the BrightSign is setup correctly and linked to the POS system, it just worked. I tested the application on my iPhone and verified the screen updates the waiting list as it should. In addition, the news feed scrolls along the bottom.

Cons: The staff who came and did the in-store implementation most likely screwed up the install by programming the IP address incorrectly. I realize they needed the store to be linked up to the online application that facilitates online check-ins. Still though, I would think when Supersalon installed the POS system they would have a process to test the functionality of manually queuing up a few customers and seeing if they showed up on the waiting list screen, powered by BrightSign. Due to them not doing this, we had to spend hours on the phone with support, multiple times, before this was resolved. The fact that it never worked to begin with is troubling and hopefully this will raise awareness to the person responsible for the in-store installs so they can do a better job in the future.

Overall: I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Easy to use so far!

May 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pretty easy to set up, needed a little assistance from the installation team ~ Rep got everything set up from Check-in Software to credit terminal set up in one go and was very accommodating with scheduling us for our second location. Rep was very insightful with on-boarding; she answered a lot of questions for us & provided us with the confidence we needed to switch to SuperSalon. Our Software Trainer has also been very accommodating and patient with us in training since we only have one Manager that oversees all of the locations. Overall, each member has been an incredible asset in switching us over.

Cons: After on-boarding, there were not clear, definitive instructions or guidance to what we needed to do next. We had to reschedule with rep 3 times because we didn't know we were supposed to be in contact with someone from installation. I've brought up to all 3 staff members that assisted us that we're still missing a package and no one has gotten back to me about it (still missing it 1 month later). I don't like that they will charge you for each location of training when the staff in both location is the same, but rep did explain to us why. We haven't started using the system yet; we're waiting to import our gift certificate records to the system, which I just sent over a file and winged it since no one has told me how they wanted it formatted. There is an overall lost of communication that I hope will improve for future clients.

Overall: Customer database that syncs between all locations; gift certificate records synced between all locations; ease of use; multiple report functionalities; customizable to fit our needs.

Hidden treasure

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to cross check everything that goes on, along with having live feed access

Cons: Needs a better user guide. Stylists are very visual people. We need a step by step program to show us exactly what we are looking for.

Overall: Diana miller has been an amazing assistance to our franchise. I am computer challenged and get easily frustrated trying to use the super salon system. She spent so much time today breaking it down piece by piece. Helping me learn different parts of the back office I had no idea how to use. Her knowledge of salons helped tremendously in showing me what to look for. How to cross reference things and how to find what I was looking for. I only wish I had known about her 5 years ago when we first got the systems in our salons. We have only been using the most basic things with the system but with the information she gave me today I can effectively keep up with my inventory starting 2017 off right. I can't wait for our next over the phone tutoring session! I have so much to learn!! I feel like I struck gold! Thank you so much for helping us!

Simplistic but effective for the most part. Notification of "local" downtime not apparent to user

Oct 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Simple to use, abundant reports, integration into the sales reporting. Propoint is a very robust tool, but for a business that uses the scheduling aspect, it is not always user-friendly as there is no indication of when it is down for the customer. Very easy to navigate, screens are legible, easy to enter data.

Cons: Restricted on types of payment partners, "old technology" versus available today on POS systems. having Pro Point & iOffcie remote not syncing in a timely manner is a real pain. iOffice is a very helpful tool, but the lag is ridiculous and does not help me manage the store. Additionally, the restrictions on doing items remotely is not a win either. It is a decent piece of software but major updates/additions need to be added (i.e. SMS messaging, automatic verification, remote accessibility (like tech services), etc.

SuperSalon software is very user friendly for the stylist, some manager, some issues with reporting

May 03, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Very user friendly for the stylist on checking customers in and out. Salon CheckIn is good for online bookings, good addition. IOffice is nice to be able to use offline from POS system.

Cons: Customer support has improved but at times, is not very responsive. A couple of times support has taken a long time to respond or did not respond at all. Support needs to make sure they respond on issues they solved, even if by email. Not total autonomy between iOffice and the POS. Many tasks cannot be done through iOffice and the POS. The 30 min. synchronization is too long, should be 15 min. so can see results quicker. Better communication on: outages, issues, new developments. Scheduler is not very friendly and versatile. Be able to reschedule appointments in appointment mode by drag and drop. Stylist would like to see tip total for pay period.

Brite Sign

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I am the general manager for supercuts,In Gainesville and Cummings Georgia . ..I called to set up the bright sign for the shop in Gainesville over a year ago.The technical support from Support team,was outstanding . .I called for assistance again this evening for an update and a new usb,install , I asked for Support team...Again with no surprise , the Support team was amazing and now we here at supercuts,are ready with a new look and prepared to give our guests a wonderful experience . .Thanks again to Support team..

Cons: No problems It has an updated look and we love the bright sign

Overall: we have a wonderful Bright Sign thanks to Customer support,It benefits our business by having a clean professional look with our pricing boards and our advertising . .Thanks again Support team

We have used Supersalon software to coordinate our salons for the last 14 years and love it.

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The software provides so much information, more than we can realistically use in running our salons. I really appreciate that it allows us to break down production by stylist so we can understand how that individual is doing. This way we know areas of strength and weakness. It helps greatly from a coaching standpoint. I also love being able to see how the salons are doing in almost real time, from anywhere by accessing the ioffice on the web.

Overall: It is absolutely essential to the running of our salons. We use it to check people in and out, it tracks our cash and credit card transactions and inventory as well. It's a very robust system with many features (way more than we use). The data it provides on individual stylists is very useful for coaching purposes. I appreciate tracking salon performance, nearly real-time, on the web.

Amazing Arik!

Aug 13, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy to use in the salon- I love the option of using the mouse or the touch screen. It is easy to learn for the stylists and is intuitive. For the most part, things are where you would think they should be.

Cons: I can't do everything from iOffice. As an owner I have had to play the part of manager some and it would make life much easier to be able to do whatever I need to do from iOffice. Specifically, I would like to be able to add clock-ins/outs, not just edit them & submit an order, not just finalize- that seems backwards. I not only want to be able to see the order before it is submitted, I want to be able to submit it.

Overall: First, I want to say that Arik is AMAZING!! He is professional, courteous, and easy to work with. His idea of making the bright sign library is SO wonderful!!! Having a team member that is this fantastic is a true asset to any organization. The library makes my life easier because I have ready-made options to make the bright sign more attractive and help in-salon advertising.

My Supersalon Experience:

It is frustrating when an update is pushed through and causes more issues for my salon. The wait list worked perfectly before and now calling in or using the app has the guest go to the bottom of the list when we check that they are here. This makes for pissed off guests and makes the job of our team more difficult and much less efficient.

Recommendations to other buyers: I spend time on the phone with the support staff weekly. Most of the time it is because I don't know how to do what I need to do, or I can't do it from iOffice. It would be fabulous to have a library of videos (there are a few great ones already) that newbies like me (2 years and still calling) can use to learn all the ins and outs. I know you have a users manual, but honestly, who reads those?? Not many of us. When you start in this business, you don't even know what to ask or where to start or what you don't know. I think a library of knowledge of all the cool features you have would be wonderful. It would also save your customer support team hundreds of hours. The other thing would be great is transparency. When you release an update that screws something else up- just own it. Tell me so I know you know and give a realistic time line of when you will have it fixed. This will also save your customer support team lots of time and even more headaches. Thank you, Jessica Rudewick

Always Great

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand. Also very popular. I've used this software in multiple salons

Cons: It needs to connect to the internet, and sometimes our internet is slow. Not the software issue. Just my only frustration.

Overall: I've worked in quite a few salons over the years, and my favorite program to use is Super Salon. I also train all new stylists, and it is very quick for all to pick up. Most have used it in other salons. Also Ian did a wonderful job helping me. He not only helped with my problem, but also showed how to do it myself for next time. I appreciate that. Thank you.

Recommendations to other buyers: Using our touch screen, I wish, when you press the look and walk button, there would pop up some indication that I used it. Sometimes I find myself pushing it too many times, Because I felt it didn't register my finger.

Overall a good experience for what functions we are able to use in the POS.

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: It's stable! I like the iOffice function allowing multiple POS systems/locations to roll up into a single venue. iOffice allows a lot of admin work to be done remotely and then rolled out to the POS systems in our shops, reasonable reporting functions however way too many, and I like the functions that we are able to use in the POS.

Cons: We are only able to use limited functions in the POS because the rest of the functions do not meet our needs such as employee scheduler and online appointments. There isn't a single place that describes ALL of the acronyms/abbreviations for the report fields in either of the user manuals.

I've been a user of this software for over 15 years, it's getting more complicated with changes

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use, and to train staff. Some of the enhanced reports work well with the daily quality controls.

Cons: Too many different versions. I have 5 salons, with 5 different versions. To update the versions, seems to take a ton of time and support. My motto is "if it is still working, I'm not updating". If it were easier, or you had better support to update, I would update all 5 salons. Had to put in a different e-mail because your survey said I already did a survey - WHICH I DID NOT.

Overall: I knew the original owner of the software. I was able to help develop many reports at that time. The customer service was great. The new ownership is still working the kinks out!

Ian was very thorough helpful patient and made sure that my problem was resolved

Nov 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is very easy to use and manage you have everything that you need to run your business smoothly and efficiently pretty simple to understand and always have very good supports to help in time of need

Cons: I wish that there was a centralized database to wear all information could be accessed from different locations

Overall: It helps us to run our salon on all different levels as far as checking in client's keeping schedules I'm taking care of appointments during inventory closing out in the evening time keeping information for all of our clients Etc it's all inclusive software that is very easy to use and I'm always very satisfied

Awesome

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Super easy.tricky at first trying to figure out manager functions but once you fall customer support, and in time they'll have you set up in no time! If they explain something to you and you need the message passed to the boss, they'll explain to him as well. My favorite part is having the customer support. I like the customer support most! And how the system operates smoothly and easy.

Cons: Not sure, maybe ....nope not a whole lot I don't like. At least that I can think of. Besides sometimes you have to wait for customer support to call back. But once you find that one tech, and get their email...smooth sailing from there

Overall: Teaching me how to run a business should I go into business for myself. Easy to use for the hair industry.

SuperSalon is not ready for a production release

Jun 11, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons: Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Overall: I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Needed to update my POS to add new products

Jun 30, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The team responded quickly to my request, and the update was performed within the hour. I had an issue and they were responsive in fixing it.

Cons: It is at times not possible to perform all POS functions in IOffice, such as Time Card edits and exporting orders to email. There are a few functions in IOffice that need to more clearly support the physical functions of the POS. The reports are solid but can take time to run on the POS so

having the second layer for some of these functions would make the system much operations much smoother..

Customer Support Could Use Improving

Feb 01, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: does more things then I know exist. must get MORE fully trained in order to help my employees.

Cons: glitches in the programming software still not fixed.

Overall: Lack of training on the front end is a hinderance. On-going, its difficult to get timely support. While the receptionist that answer the phone are unimpressed (and you are made to feel so) with my urgent need, tech support guys feverishly try to help as many people as expeditiously as humanly possible. Once trained on the problem at hand, I can assist my Managers and Stylists. Some of the issues I can not fix myself.

Recommendations to other buyers: train from the owners down. get more tech guys. understand what urgent means.

Jorge was very helpful, patient, and understanding with everything I needed help with.

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. Easy to teach to others. I manage a Supercuts salon and have to train new employees. Software facilitates the training over all. It's easy to read, add,delete or look up information on any service, customer services from previous months, years, etc... with a touch of a finger, it takes me there. Everyone at Supersalon is very helpful and prompt to help out most of the time.

Cons: Mobil app only gives you three options in services provided to customers. It messes up our wait time.

Super Salon

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: the customer support from Super Salon is awesome! He talked me through some things happening with our Super Salon Software and made me aware of things happening around our locations! He explains everything with details and offers options of what to do if we ever have certain things happening! Thank you!

Cons: I hate the fact that technology is not perfect but that 's not Super Salons fault! :P

Overall: We have some ups and downs but overall, I am pretty impressed with how responsive and how the team at Super Salon handles situations!

Technical Support

Jan 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I would like to leave a review on our technical support we received from Darrell Gorden.

Darrell is always the person I go to after trying the random person you get when you first call with a computer problem. He is one of the few people at Super Salons that always knows how to get the computer problem resolved. He is patient when the stylist one the other end doesn't know what to do. I wish there were more people at Super Salons that we could contact that had the knowledge that Darrell does. I feel your company is fortunate to have him... I know I am!!!

Im giving my review 5 stars because of him.

I would also like to tell you the experience we have had with the random person you get connected to when calling Super Salon technical support -

You will/may get someone who doesn't speak english very well and you may have a hard time understanding them. They seem to not like the fact that you have dial up for internet connection. They have told us on 3 seperate tech calls, that the stylist needs to take the computer home and connect it to their home internet. On our most recent call the tech said files were corrupt and what he would need to do is install the highest version and it may take at least 2 hours. Installation of the new versions "must" be ok'd with our owner.

It scares me sometimes what the salons are being told. I made ONE call to Darrell, who took control of this computer and fixed the problem within a matter of 10 minutes. As well as walked me through how to check a few things on it myself.

This says way too much about the support I have gotten when I try first, to call Super Salon and just let whoever comes to the phone help me with the problem. Unfortunately this wasn't our first encounter.

The support staff got me back in business fast after my hard drive failed and I had to get a new computer.

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It just works, every day. The critical business features necessary to keep my business flowing simply work. While the power goes out, the internet goes down, credit card processors hiccup, hard drives fail, and people make mistakes, I cannot recall a time where a single transaction failed because of SuperSalon.

Cons: I'd like to see more frequent releases with new features, in addition to having a clear roadmap of what features are being worked on.

Generally fills all of our needs and we can get support in a pretty timely manner when we need it

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support is really good. If I have a serious problem that impacts our ability to use the software we are pushed to the front of the line.

Cons: The reports are garbage. We were told 3 years ago that new reports were just 3-6 months away. Every time I ask, I am told basically the same timeframe. I have reached the point where I don't believe they will ever happen and we are just being strung along. It also still doesn't reliably communicate with TSYS.

Great Customer Support

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Back office access to POS. Different reports to understand business better.

Cons: Not having access to database to be able to write our own queries.

Overall: The customer representative was extremely helpful in transitioning our credit card provider change from the heartland to Tsys. He stayed back extra hours to help us complete the setup so that we could be operational the next day without glitches.

He also gave us several suggestions about the POS settings to use it better. We are really happy with our experience.

have used this software for over 13 years, great support staff, ongoing updates keeps it current

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: user friendly, ongoing updates keeps it relevant to the salon environment, company is open to suggestions for amending/adding reports. viewing it from my phone is convenient. using the ioffice feature and the back office feature allows me to be there virtually.

Cons: a few reports are not available but overall not too many issues. tech support needs more level 2 or higher techs; sometimes the level 1 techs are not as knowledgeable.

Fast, efficient& friendly !

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is so convenient !!!

Easy to use & user-friendly!! It's also a classy touch. There are always updates and version upgrades that enhance the software which keeps it fresh! Well done

Cons: It's so great but the only thing is the initial call in to getting support... you can barely hear the recorded message then press 1 and the volume comes up a notch but still not very good for how excellent the product is.

The software provides a wealth of information and making the accounting easier

Oct 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The payroll reports make calculating hours and commissions for pay checks easy, Able to download information for sales to QuickBooks. Numerous reports are available to help schedule staff and review sales

Cons: Sometimes it is hard to find what I am looking for but fortunately customer staff is always very helpful

Would like a little more flexibility to allow customization with setting up employees and changing reports

3 Year User - overall satisfied

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: All in one place we can manage schedules, inventory, sales, payroll, appointments, discounts, etc. It is very convenient to have the functionality all in one place

Cons: Small bugs seem to be an issue with Supersalon and we typically need tech support to resolve, are unable to troubleshoot ourselves. Software updates also tend to create unintended consequences and we have to get tech support to resolve

Had the best customer service experience with Ian Wong. He was EXTREMELY patient and and helpful!

Aug 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 24 Hour customer support.

Easy to navigate.

Pretty much has anything possible you could possibly need to run your business. It logs all of your reports from employees to clients and services.

Cons: Very expensive. I was charged 3x the amount for service when I renewed as a new owner, but I had been working at my salon for 11 years. My payment went high.

Overall: I like That it stores all our information. Very user friendly.

Great software and Such a fabulous Support Team that are committed to excellence!

Aug 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SuperSalon is User friendly which makes it so much more productive and easier in the salon! With a very reliable support team this software is a dream!!

Cons: My only thought is that when new and improved software such as "check in" comes available that we are notified right away and this would be implemented immediately. It would make such a huge difference so that there was no wondering when and if !!

Overall: So many

I have used supersalon going on thirteen years. Supersalon has gone through many needed changes

Oct 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Access to back office and being able to see almost real time operation numbers. I also appreciate having the ability to lock out certain areas of supersalon to keep unwanted changes from occurring. Security is very important.

Cons: Inventory reports are not helpful and tend to be more complex then necessary. Also when adding in new products it takes several clicks to get through the process.

Esteban Vega

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Customer Service from Esteban Vegan. He assisted with the transition of credit card processors. Both times he was prepared up front and made the move vey easy. I would recommend him highly. he was very personable too.

Cons: Availability for phone technical support. At times the wait or wait for a call back is very long. This is difficult for a high traffic business. .......

The SuperSalon system and report functionality are very effective in monitoring salon performance.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: iOffice includes reports to efficiently monitor every component of your business. Having an experienced support team who is readily available and is a bonus!

Cons: Like any software advancements and updated need to happen in order to stay current. On the reporting side it would be nice to have more reports available in CSV and readily available to auto-email at set dates/times.

A New Receipt printer

May 01, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have had super salon since it became super salon. A very long time. Had a very old Star printer. As we had to upgrade from windows we kept the old dinosaur printer. And got it to work. Well I decide it was time to purchase a new one before it quit working and purchased another Star. When I called for help in connecting I was warned there could be issue's. We got it to work(this was a a sunday) Monday morning discovered the cash drawer wouldn't open. Called got that fixed. The new printer has a cutter and it didn't work. I called on Tuesday talked to Rafael Blando he tried to get it to work. But then let me know it wasn't compatible with super salon. Told me what kind I needed and also referred me to Jeff for other brands. When we used the cash drawer again it wouldn't open. So I called Super Salon back. Not sure who I talked to then but became very frustrated. He just keep saying I didn't have any virus protection I needed that, he couldn't fix any thing until he did a virus scan. We were busy the salon was open and I just needed the cash drawer to open. So I said I would have to call back. When I called back I asked if there was a way I could talk to the first person who had helped me that morning. That person is Rafael Blando. In less than 5 mins. he had the cash drawer working! He listened. and fixed the problem! He's AWESOME! I am a computer dummy :) They give me anxiety LOL

From the first time to the second time it was a very pleasant experience. Thank you Again Mr. Blando. I am exchanging the printer and will call you when I install the right one if we have problems.

Sought help on our mobile app not working. Julio immediate detected it had been turned off

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use. Well categorized and tabulated. The learning curve is not very steep and I have found it fairly easy to get my managers using it to analyze their business.

Cons: We still have a ways to go in terms of charting, graphing and analysis tools. The .csv dump was a good start, but there is still a lot to analyze.

Overall: I get a pretty accurate view of operations and sales.

Love this software, so may options and reports. Customer service is top notch!

Jul 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use in the back office, being able to do most things from my laptop and not having to be at each individual POS (when having 15 locations)

Cons: Once in awhile when new versions come out, bugs have to be worked out ( doesn't happen that often). They are a couple glitches when tied into credit card processing but hopefully will be fixed soon!

Overall: Daily operations is easily done

Quality

Oct 07, 2017
5/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service for the most part. People mean well and try to be thorough. Some of the functionality is nice.

Cons: Customer service forgetting to call us for a cutover that had been planned ahead of time and confirmed twice.

Overall: Superlift salon keeps us organized. It helps our business to analyze information so that we have a good understanding of what we sow and who produces and when we need to produce more.

Customer support was a lifesaver

Aug 02, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Not so much software, it's fine, but Customer support was a huge, huge help

Cons: Not letting me know that Heartland would no longer be an option for my ccard processing. I feel I was mislead and had a very tough day for it.

Overall: The problem we had was due to the Heartland debacle. Had I known we would lose our ability to process credit card transactions for 5 hours I would be ok. Big let down.

customer support

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: it is user friendly, each new release has great features.

Cons: There really isn't anything that we don't like.

Overall: When we contacted support they listened to what the issue was, looked at our system and were able to assist in letting us know what happened and why explained in easy terms. They stayed on the phone as we verified everything was working as expected. It was great to have support help us through this.

Their executive assisted me with my issues...He's one of the few that's amazing at what they do!

Jun 29, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the fact that I can log in to log me in and access the reports and store info from anywhere. The different types of reports are all relevant to busineess needs

Cons: with BSO's we're mainly retail focused. I feel like the software is so geared to salons (which I get) but, some reports that are needed for retail are limited. Also, one of my biggest peeves is the fact that it is complicated to set up monthly promos. I don't want to go and add a new package every other month. There should be an area in the body of the individual items where we can put the sale price and enter start date and end date. This is very time consuming to do it the other way.

I have MAJOR issues with calling in for technical help...There are only a few people that I feel truly understand the software and knows how to help. Before getting their executive on one issue I had 2 different gentlemen that contradicted what the other did...I tell franchise owner all the time how frustrating it is we have to pay for calls that result in nothing! I wish there was a way to contact techs directly when you need help!

Love the software.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The super salon software is fast, easy, and personal. There are many options to successfully run a salon business.

Cons: The customer support is slow at time and hard to get a hold of during peak hours. When you do get them in the phone they are very helpful.

Overall: We are able to schedule, ring out clients, run reports, send out reminders, track inventory and product sales.

Have been using it for 15 years in 4 salons

Oct 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its fairly easy at the POS system, however ioffice doesnt always provide what we need . Would like to be able to customize reports from time to time

Cons: There are bugs and at times its cumbersome. Not funtional for our payroll as ours is different. But it still provides the accurate numbers we need to figure it out

Overall: saves time and is easy to use

Rep helped us get our inventory in order. We had some codes missing and with a little training.

Jul 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well we like the fact that our customers can easily make an appointment with us with the online checkin feature. We also like the email and sms feature which allows us to easily contact and retain or customers

Cons: We have random issues, not a big deal, but we honestly have no big issues. We think this is a great software, the best POS I have used.

Overall: This software allows us to easily contact our customers and vice versa. It allows us to take any kind of payment and and has great features for marketing.

As an absentee owner I did not have daily experience working on it , just ioffice.

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the ability to review and control from out of state. When I had a problem the tech support was very responsive and patient.

Cons: There were things that came up on site and the employees had to call support. Sometimes there were delays in operations for them.

Overall: Besides daily function the ability to run reports and make informed decisions.

Rep is the best!

Jan 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SuperSalon integrates smoothly with all of my needs as a salon owner

Cons: the browser freezes frequently

Overall: Rep spent time helping me access a specific feature of Super Salon. I had some issues on my end with my internet company and he told me what to relay to them. This company actually did something that wasn't in my best interest and rep corrected that and I still have the access I wanted!!

Simple user friendly software with powerful reporting tools.

Oct 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SuperSalon is easy for staff to use, even if they are not computer savvy. The tech support team is amazing and very responsive. The reporting tools are also wonderful. I love the custom report tool that allows me to look at the information I want to see.

Cons: I wish the online check in system was better for a queue based barbershop. The check in gives the illusion of an appointment so we have had to continue using a separate check in.

Overall: Great data collection. Simple to use.

Always resolve my issues when I call.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is very user friendly. It is easy to navigate and tells you what you need to do. It also tells you if you are not allowed to do the selected action.

Cons: There is nothing I don't like about this software. Any trouble I have I can usually figure it out or I can call and get support with it.

Best Salon software. Hands down. The Very Best.

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. So much versatility. I use the reports daily. I can access it remotely. Customer support is always helpful and professional. It is the very best. I cannot say enough good about it.

Cons: I wish I could make appointments remotely. Other than that I can find nothing wrong with the software.

it works well for what we need it for and the updates continuously improve.

Oct 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: i like the fact that the screens for entering and checking out customers are simple and easy to use. i also like the remote access to the salon.

Cons: there are too many reports that seem like they do the same thing. also the discounts should have a button for all discounts, active discounts and expired discounts.

Tech did very nice job of addressing issue and took care of situation quickly and professionally.

Sep 21, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It provides a wide range of functions both through POS and back office. Support is outstanding and always able to address issues.

Cons: That it does not allow a wider range of credit card processors that provide more customer friendly services. TSYS. We have had nothing but problems since having to make the change.