# karmaCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about karmaCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/45248/karmaCRM --- # karmaCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) karmaCRM ## What is karmaCRM? Are you looking for a simple solution to help you build better customer relationships? Besides an intuitive and easy-to-use design, karmaCRM has a powerful set of features to help you connect with your customers, clients, and contacts. Join 5,000+ companies that use karmaCRM to increase productivity across their business. Sign up for a no-risk free trial today. ## What is karmaCRM used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Starting price $28 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for karmaCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.karmacrm.com&name=karmaCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### karmaCRM 4.5 (27) VS. [4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $28 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (27) Ease Of Use 4.0 (18,120) Value For Money 4.3 (11) Value For Money 4.0 (12,806) Customer Service 4.6 (25) Customer Service 4.1 (14,037) ## karmaCRM alternatives [4.3 (6,978)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,311)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about karmaCRM Overview ### Which roles and teams benefit most from karmaCRM? karmaCRM is most used by small-business leaders, including CEOs, owners, presidents, and managing partners, who need visibility into pipelines, contacts, and follow-ups. Sales and marketing teams use it to track leads, manage outreach, and nurture relationships, while operations and client-facing professionals rely on it to organize accounts and streamline daily coordination. Answer based on 25 reviews Overview ### What company size and specific industries is karmaCRM built for? karmaCRM is designed for small to medium-sized businesses and firms that need a simple way to stay in contact with prospects, customers, vendors, and suppliers. It is not tied to a specific industry, making it a fit for organizations that manage relationship-based business contacts. Features and Usability ### What are the key features of karmaCRM? karmaCRM offers CRM, contact and customer databases, lead management, and sales pipeline management for tracking prospects and opportunities. It also includes email management, email templates, email marketing, live chat, task scheduling, calendar/reminder system, document storage, sales reports, workflow management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? karmaCRM starts at $28 per user per month for the Basic plan, billed annually. Pro costs $39 and Premium costs $55 per user per month. All plans include a 14-day free trial with no credit card required, plus features like unlimited contacts and email sync. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does karmaCRM integrate with? karmaCRM integrates with 5 third-party tools: Gmail, Microsoft Outlook, Mailchimp, Formstack Forms, and Wufoo. The catalog covers communication and marketing platforms plus form builders, giving karmaCRM connections for email, lead capture, and contact management across common business workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does karmaCRM offer? karmaCRM provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions offer guided remote setup, and documentation gives written reference material for self-paced learning and later review. Answer based on 2 reviews Getting Started and Support ### What customer support options does karmaCRM offer? karmaCRM provides FAQ/Forum, a Knowledge Base, and Chat support. User feedback on support is mixed: some reviewers describe the team as highly responsive and helpful, while others report slow response times and limited follow-up when issues remain unresolved. Answer based on 4 reviews Ease of use ### Is karmaCRM easy to use for small teams? karmaCRM works well for small teams that want a simple, customizable CRM with a short learning curve. Many users describe the interface as intuitive for managing contacts, tasks, emails, and leads, though some mention the UI feels dated or less polished than other CRM tools. Answer based on 10 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Calendar/Reminder System Notifications/alerts for upcoming events or tasks Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system karmaCRM 38 features Application programming interface that allows for integration with other systems/databases Notifications/alerts for upcoming events or tasks Provides a channel for team members to share media files, communicate, and work together Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Track all opportunities for potential sales and convert them into recurring revenue Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Tools designed to streamline the process of lead generation and management for sales teams Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.3 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/45248/karmaCRM/pricing/) Basic $28.00 Per User,Per Month It includes: - 2-Way Email Sync With Email Templates - Companies and Deals Task and Event Coordination - Integrations With Google and Mailchimp - Unlimited Contacts Pro $39.00 Per User,Per Month It includes: - 20 Business Card Scans Per Month - 2-Way Email Sync With Email Templates - Automated Email Campaigns - Companies and Deals Task and Event Coordination - Embedded Lead Capture Forms - Integrations With Google and Mailchimp - Unlimited Contacts Premium $55.00 Per User,Per Month It includes: - 2-Way Email Sync With Email Templates - 50 Business Card Scans Per Month - Automated Email Campaigns - Companies and Deals Task and Event Coordination - Dedicated Success Rep - Embedded Lead Capture Forms - Integrations With Google and Mailchimp - Personalized Onboarding - Unlimited Contacts Value for money 4.3 (11) 4.3 Based on 11 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Wufoo](https://www.capterra.com/p/224990/Wufoo/)[ Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (25) 4.6 Based on 25 reviews ## User reviews Overall rating 4.5 Based on 27 reviews Filter by rating 5(16) 4(7) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent SM Stan M. Financial Representative Financial Services ### "Created for the Relational Business " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2019 I've been in sales 35 years. I've used Reynolds and Reynolds CRM's, MWA whom I'm with has a great CRM and I've tried others. In sales, we know a CRM is only as good as the amount we use it. This one is VERY user friendly. It allows me to update efficiently and effectively. It gives me the information I need right away and keeps ALL my contacts within my reach. Pros Quick entry of day's touches, Quick scheduling of future events, Printable task list (which incl 'overdue' scheduled events), Great app, which lets me search for contacts, and with two taps dial directly, Before entering a business, searching company on app lists ALL contacts I've made prior within company (valuable reminder), Good search engine to bring up contacts when only a 'hint' of reference is known, Very responsive tech and customer service staff, Reasonable price too (based on user numbers). Cons Since I take the printed Task list with me in travels, I wish the printed list would allow 'phone numbers' to print with each task, as it would save me time. There are times when I'm away from WiFi. Switched from [Insightly Marketing](https://www.capterra.com/p/221743/Insightly-Marketing/) Insightly didn't make my entered information easily retrievable. Reasons for choosing karmaCRM 1\. Ease of Information entry. 2. Ease of information retrieval. 3. Phone App is amazing. 4. Reasonable price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Chief Operations Officer Internet ### "Better Customer Service could really help this company" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 May 9, 2019 We have been using the product for over 8 years. There have been improvements but there still needs to be many more improvement. We have not moved because we now have so much data in KarmaCRM. My review would be much different if the customer support and customer service were better. Pros There are several features that help you track customer interactions, follow leads and manage task with a team. You can create task and give them due dates. You can look at all your customers at a glance and export reports. Cons There is very little support. Response times are slow. When a feature is broken, it NEVER gets fixed. They are always doing improvements and updates, but the original problems never get addressed. The support team seems very small and customers get left trying to figure things out on their own. Templates and forms, that would be a great tool, simply don't work. When creating a customer, then a deal for the customer, the contact info does not copy over. You have to input info in every field. The mobile app gives very little info and you are unable to look at your calendar or retrieve contact's info quickly. Reasons for choosing karmaCRM We were an original beta tester for KarmaCRM. Their progress has been slow but we chose them with the idea that we could grow with them and have a system we could customize to our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Candace C. Independent Media Design Consultant Design ### "Solid CRM software that's really affordable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 25, 2018 I can manage my customer base like never before that's really affordable with remote access whereever I may be. Pros What I like best is the price and the fact that I can go anywhere and access my database of customers. I also like how easy it is to upload documents that correlate with my customers. Cons When I first startyed using it some features were a bit tricky to find for first time users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Stephen M. Marketing Manager Retail ### "Not as good as ACT, but it works" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 September 25, 2018 Pros I did like the email integration on this product, but for me it didn't make up for the lack of features. there are better CRM programs out there. Cons The UI is clunky and counter intuitive. It's been a while since I worked with this software but I do remember it being a bit on the barren side for features when compared to programs like ACT Premium. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Bruce B. Executive Director Real Estate ### "Review - KarmaCRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2018 Excellent experience dealing directly with karmaCRM folks who really listen to their clients and are honest about status of changes and upgrades. Refreshing in the software industry Pros Its excellent features and reasonable pricing. Cons Literally nothing - the software is excellent and does the job. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ST Stephen T. President Management Consulting ### "My Strong Second Choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 21, 2018 Pros Karma was a pleasure to use. It had 2 critical features I wanted: 'Autosave' and 'Save with Followup'. Nice uncluttered UI. Support was fantastic. Cons My one major concern with Karma was its viability in the longer term. Other than that it's one of the best out there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Stephen M. Marketing Manager Retail ### "Very reliable CRM software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2018 Pros The integrated email feature is my favorite tool, it saves me time. I wish other CRM programs would utilize this feature without slowing down my PC. Cons The contacts interface is not as streamlined as other products I've used, but it is perfectly functional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Visual Storyteller ### "Nice CRM program very pleased" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 18, 2017 Pros accustomed to using it for archiving 100% of user/customer interaction, creating task chains, following up inquiries and problem reports. Cons Missing some enhancements that from my viewpoint would be beneficial to the overall use of the program. great interface now lets pick it up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Joselyn V. Marketing & Communications Legal Services ### "Good but need to improve!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 11, 2017 It has helped to organize clients' information. Pros It has a very flexible structure, so you can adapt almost everything to your needs and is easy to use. Cons The integrations with other apps don't work so well. Also give me the impression that they are not trying to improve this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Thomas S. ### "Excellent CRM for professional service companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 25, 2016 We've used KarmaCRM at our company for several years and have been extremely pleased with the product. Before Karma, we tried several other CRMs, including Salesforce, Zoho, SugarCRM, TigerCRM and others. Karma is the only one that is both powerful and flexible enough to do what we need our CRM to do. In addition to being able to do almost everything needed "out-of-the-box," the little bit of customization we needed (adding a few additional fields and adjusting some terminology) was incredibly simple. We were set up and running within just a few hours. In addition to Karma being a solid solution from the start, their support and development staff have been remarkably responsive to our ideas and frequently add features based on customer feedback. Their support staff are top-notch. The few times I've had to contact the desk, they've responded within minutes, even on weekends and late evening. As far as support goes, I've only had to contact them for technical issues a handful of times over the years. All of our users have had an easy time adapting to Karma quickly and with minimal training. For any company that is looking for a flexible, user-friendly and powerful CRM, I strongly recommend Karma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/45248/karmaCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.