--- title: "karmaCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about karmaCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/45248/karmaCRM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # karmaCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) karmaCRM ## What is karmaCRM? Are you looking for a simple solution to help you build better customer relationships? Besides an intuitive and easy-to-use design, karmaCRM has a powerful set of features to help you connect with your customers, clients, and contacts. Join 5,000+ companies that use karmaCRM to increase productivity across their business. Sign up for a no-risk free trial today. ## What is karmaCRM used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% Starting price $28 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for karmaCRM?[Manage this product listing](https://www.g2.com/products/karmacrm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### karmaCRM 4.5 (27) VS. [4.4 (18,833)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $28 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (27) Ease Of Use 4.0 (18,168) Value For Money 4.3 (11) Value For Money 4.0 (12,847) Customer Service 4.6 (25) Customer Service 4.1 (14,082) ## karmaCRM alternatives [4.3 (7,008)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about karmaCRM Overview ### Which roles and teams benefit most from karmaCRM? karmaCRM is most used by owners, CEOs, presidents, and other business leaders who oversee client relationships, sales pipelines, and follow-up activity. Sales teams and outside representatives track prospects and manage deal progression, while marketing, communications, and creative consultants organize contacts, coordinate outreach, and maintain visibility into customer interactions. Answer based on 25 reviews Overview ### What company size and specific industries is karmaCRM built for? karmaCRM is designed for small to medium-sized businesses and firms that need a simple way to stay in contact with prospects, customers, vendors, and suppliers. It suits companies that manage ongoing business relationships and want a straightforward CRM for general business use rather than a specific industry. Features and Usability ### What are the key features of karmaCRM? karmaCRM offers CRM tools including contact management, customer and contact databases, lead management, and opportunity management. It also includes sales pipeline management, sales automation, workflow management, email management, calendar and reminders, dashboard reporting, document storage, and third-party integrations for multi-channel communication and prospecting. Pricing ### How much does it cost and what fees or limitations are included? karmaCRM starts at $28 per user per month for the Basic plan, billed annually. Pro costs $39 per user per month, and Premium costs $55 per user per month. Each plan includes a 14-day free trial with no credit card required, plus features like unlimited contacts and email sync. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does karmaCRM integrate with? karmaCRM integrates with 5 third-party tools: Gmail and Microsoft Outlook for email, Mailchimp for marketing, and Formstack Forms and Wufoo for form capture. These catalog integrations cover core communication and lead collection workflows. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does karmaCRM offer? karmaCRM provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and feature review. Answer based on 2 reviews Getting Started and Support ### What customer support options does karmaCRM offer? karmaCRM provides FAQ/Forum, a Knowledge Base, and Chat support. User feedback on support is mixed: some describe the team as responsive, helpful, and open to suggestions, while others report slow response times and frustration when issues are not resolved quickly. Answer based on 4 reviews Ease of use ### How easy is karmaCRM to use? karmaCRM provides an intuitive, easy-to-learn CRM experience for managing contacts, leads, tasks, and email activity. Small business teams value its configurable dashboards and fields, which adapt to existing workflows. Some users find the interface clunky or less feature-rich than larger CRM platforms, particularly when expecting advanced tools. Answer based on 10 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) karmaCRM includes **Customer Database**, giving teams a central place to store and review customer records. However, it does not include **Data Security** or **Real-Time Data**. Instead, it offers other features that reviewers also rate as important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses organize contact details, find records faster, and manage ongoing customer interactions, allowing teams to keep sales and relationship data easier to access and use. API Application programming interface that allows for integration with other systems/databases Calendar/Reminder System Notifications/alerts for upcoming events or tasks Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system karmaCRM 39 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.3 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/45248/karmaCRM/pricing/) Basic $28.00 Per User,Per Month It includes: - 2-Way Email Sync With Email Templates - Companies and Deals Task and Event Coordination - Integrations With Google and Mailchimp - Unlimited Contacts Pro $39.00 Per User,Per Month It includes: - 20 Business Card Scans Per Month - 2-Way Email Sync With Email Templates - Automated Email Campaigns - Companies and Deals Task and Event Coordination - Embedded Lead Capture Forms - Integrations With Google and Mailchimp - Unlimited Contacts Premium $55.00 Per User,Per Month It includes: - 2-Way Email Sync With Email Templates - 50 Business Card Scans Per Month - Automated Email Campaigns - Companies and Deals Task and Event Coordination - Dedicated Success Rep - Embedded Lead Capture Forms - Integrations With Google and Mailchimp - Personalized Onboarding - Unlimited Contacts Value for money 4.3 (11) 4.3 Based on 11 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Wufoo](https://www.capterra.com/p/224990/Wufoo/)[ Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (25) 4.6 Based on 25 reviews ## User reviews Overall rating 4.5 Based on 27 reviews Filter by rating Counts reflect reviews available in this feed. 5(16) 4(7) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Candace C. Independent Media Design Consultant Used the software for: 3-5 years ### "Solid CRM software that's really affordable" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 26, 2018 I can manage my customer base like never before that's really affordable with remote access whereever I may be. Pros What I like best is the price and the fact that I can go anywhere and access my database of customers. I also like how easy it is to upload documents that correlate with my customers. Cons When I first startyed using it some features were a bit tricky to find for first time users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Financial Representative Used the software for: 3-5 years ### "Created for the Relational Business " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2019 I've been in sales 35 years. I've used Reynolds and Reynolds CRM's, MWA whom I'm with has a great CRM and I've tried others. In sales, we know a CRM is only as good as the amount we use it. This one is VERY user friendly. It allows me to update efficiently and effectively. It gives me the information I need right away and keeps ALL my contacts within my reach. Pros Quick entry of day's touches, Quick scheduling of future events, Printable task list (which incl 'overdue' scheduled events), Great app, which lets me search for contacts, and with two taps dial directly, Before entering a business, searching company on app lists ALL contacts I've made prior within company (valuable reminder), Good search engine to bring up contacts when only a 'hint' of reference is known, Very responsive tech and customer service staff, Reasonable price too (based on user numbers). Cons Since I take the printed Task list with me in travels, I wish the printed list would allow 'phone numbers' to print with each task, as it would save me time. There are times when I'm away from WiFi. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Chief Operations Officer Used the software for: 3-5 years ### "Better Customer Service could really help this company" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 May 10, 2019 We have been using the product for over 8 years. There have been improvements but there still needs to be many more improvement. We have not moved because we now have so much data in KarmaCRM. My review would be much different if the customer support and customer service were better. Pros There are several features that help you track customer interactions, follow leads and manage task with a team. You can create task and give them due dates. You can look at all your customers at a glance and export reports. Cons There is very little support. Response times are slow. When a feature is broken, it NEVER gets fixed. They are always doing improvements and updates, but the original problems never get addressed. The support team seems very small and customers get left trying to figure things out on their own. Templates and forms, that would be a great tool, simply don't work. When creating a customer, then a deal for the customer, the contact info does not copy over. You have to input info in every field. The mobile app gives very little info and you are unable to look at your calendar or retrieve contact's info quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrew B. CEO Used the software for: 1-3 years ### "KarmaCRM = insightly on steroids" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.5 4.5 Features 4.5 4.5 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2016 Pros Insightly is a great little app, but KarmaCRM has all of insightly’s best features – and a lot more. For example, If you want to create a non-sales process of things that need to happen after a new customer signs up…or a production template of standard tasks to be done by different users before your company can deliver the goods, insightly can’t do that. With karmaCRM, you can easily create task templates for more or less anything. That means you can systematise almost every area of your business, and make sure that nothing falls through the cracks. For me, KarmaCRM’s next best feature after task process templates is its Dashboard. Basically, you can create a “home page” of multiple “widgets” , each of which can be set to display whatever information you need to see. For example, All tasks of “type” due “this week”. Or All "Prospects" in “California” who haven’t been contacted since "date”. Each user can easily customize their own personal dashboard to show not one, but multiple, subsets of information that they need to do their jobs. Not only is that difficult or impossible to do in other CRMs, it also gives your users a sense of control over how they do their jobs, (instead of just being told what to do today). They can customize their personal Dashboard to show only the information they need to see, the way they want to see it. At the same time, you can hide what they don’t need to see. Cons KarmaCRM's mobile app isn’t great, but then you can’t expect to run a sophisticated CRM like this from a phone. The mobile app is just a way to access the information from the road. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder and Executive Director ### "karmaCRM is the BEST !!" 5.0 May 17, 2017 Our organization - we are non-profit Consumer Advocates selected karmaCRM after an extensive search for a CRM product that would meet our needs, be easy to use, easy to adapt, had solid customer service and met our budget. Our organization was featured on a major US Network and our clients and inquiries nearly tripled over night. Our search was nearly done when the national exposure happened. We were strongly leaning toward karmaCRM and decided to go for it in the midst of explosive growth. karmaCRM not only worked for, the support staff were wonderful and incredibly helpful. karmaCRM has exceeded our expectations at every step of the way and continues to do so. karmaCRM is a great product and solution backed by tremendous people and lead by John Paul Narowski - a truly unique leader of a tech company. John Paul is involved with his staff and clients and is not afraid to admit a mistake or tackle tough questions. He and everyone at karmaCRM are great to work with and actually truly listen to clients our size and from what I can see - all clients of all sizes. We use karmaCRM in every part of our operations and we are reminded every day of the great decision we made in choosing karmaCRM. Our entire staff sends its thanks to John Paul and everyone at karmaCRM not only for a great product but for a great approach to all aspects of their business. Thank you! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Executive Director Used the software for: 3-5 years ### "Review - KarmaCRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2018 Excellent experience dealing directly with karmaCRM folks who really listen to their clients and are honest about status of changes and upgrades. Refreshing in the software industry Pros Its excellent features and reasonable pricing. Cons Literally nothing - the software is excellent and does the job. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/Managing Director ### "The Best Small Business CRM When You Need a Simple and Customizable Solution" 5.0 May 17, 2017 karmaCRM is extremely simple, intuitive, and user-friendly, which makes it a great option for small businesses. I recommend it to clients and to anyone who's looking for something that is really simple and easy to use but gives you all the core CRM features that you need. If you're looking for a way to centralize and organize all of your customer information so you can stay on top of all your calls, emails, and tasks, it does a great job of this. It has all the core tools you need to schedule and keep track of all your sales activities and manage your sales leads so you're following up on every opportunity. You can even capture leads from your website or import contacts and information from Linkedin and social media. It's also highly customizable, so you can modify it to match your preferences and processes. I've been through some CRM implementations and transitions in the past, and complexity and a lack of customization are often major obstacles. karmaCRM keeps things simple, and you can customize it to fit your workflows rather than having to force your processes to fit someone else's idea of how to manage your customers and sales. I should also mention that the support is outstanding. There are very few companies that actually make it easy to reach a person and get support when you need it. But karma's support is very responsive and personable, and the company really seems to listen to feedback. If you need to transition to a CRM solution or you've tried other software and just want something that is simpler and much easier to use, I highly recommend it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President ### "By FAR, the very best of everything you could ever want in a CRM!" 5.0 May 17, 2017 We've tried 'em all, and quickly came to find that KarmaCRM easily led the pack of CRM providers in features, functionality, ease of use, quality support and price. In fact, none of the competitors even came close! We needed something that we could easily customize for our many thousands of customer contacts, our multiple in-house departments, our need to store lots of customer-specific information and files, a powerful and easy to use sales and lead tracker, plus we needed it to be mobile friendly and easy to learn. KarmaCRM delivered! We've been with them for years (since the beginning actually!), and wouldn't even consider one of those other pricy and complex solutions! Not only is KarmaCRM the best and easiest to use, their support team is beyond fantastic! You can easily reach a REAL LIVE person to answer and quickly solve any problems or questions you might have, and they will work tirelessly to make things right for you! With constant improvements and free updates, it just keeps getting better every day! Thank you KarmaCRM for getting us organized and keeping our company running smoothly on a daily basis! We couldn't live without it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ### "Excellent CRM for professional service companies" 5.0 May 17, 2017 We've used KarmaCRM at our company for several years and have been extremely pleased with the product. Before Karma, we tried several other CRMs, including Salesforce, Zoho, SugarCRM, TigerCRM and others. Karma is the only one that is both powerful and flexible enough to do what we need our CRM to do. In addition to being able to do almost everything needed "out-of-the-box," the little bit of customization we needed (adding a few additional fields and adjusting some terminology) was incredibly simple. We were set up and running within just a few hours. In addition to Karma being a solid solution from the start, their support and development staff have been remarkably responsive to our ideas and frequently add features based on customer feedback. Their support staff are top-notch. The few times I've had to contact the desk, they've responded within minutes, even on weekends and late evening. As far as support goes, I've only had to contact them for technical issues a handful of times over the years. All of our users have had an easy time adapting to Karma quickly and with minimal training. For any company that is looking for a flexible, user-friendly and powerful CRM, I strongly recommend Karma. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Visual Storyteller Used the software for: Less than 1 year ### "Nice CRM program very pleased" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 20, 2017 Pros accustomed to using it for archiving 100% of user/customer interaction, creating task chains, following up inquiries and problem reports. Cons Missing some enhancements that from my viewpoint would be beneficial to the overall use of the program. great interface now lets pick it up Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/45248/karmaCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.