Who Uses This Software?

Real Asset Management supports over 50,000 end users around the world, and the Series4000 software has been adopted by over 3,000 organizations in more than 70 countries.


Average Ratings

34 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Real Asset Management
  • www.realassetmgt.com
  • Founded 1981
  • United States

About Asset4000

Real Asset Management, an MRI Software Company, is a leading provider of fixed asset management and tracking software, with over 3,000 implementations across 70 countries. As a powerful fixed asset register, Asset4000 tracks and records all changes that occur during an asset's lifetime. Depreciation can be calculated for one book or multiple books to comply with state, federal and corporate policies. Asset4000 addresses SOX, GAAP, US Tax, and GASB compliance.


Asset4000 Features

  • Asset Budgeting
  • Asset Lifecycle Management
  • Audit Trail
  • Barcoding / RFID
  • Depreciation Management
  • Disposal Management
  • Document Management
  • Inventory Tracking
  • Tax Management

Asset4000 Reviews Recently Reviewed!

RAM have met our needs of our company.

May 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The reporting functions are really good. It is great that you can import data from spread sheets, cutting out a lot of manual inputs.

Cons: It can be slow when running the depreciation but I think that is due to the size of our database.

I have used RAMS for the past 6 years in my role. The customer service has always been excellent

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use it was easy to learn and is an important tool for our in year and end year accounts. RAMS produces accurate and useful reports. The software interfaces with Oracle and allows me to post accurate journals to the ledger.

Cons: It can be cumbersome to make changes to assets that are keyed to the system that require changes at a later date.

Our college has always been well supported by RAM. It meets our needs and is cost effective.

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good support and help desk back up. Issues are resolved quickly especially when using the on line support function which enables a web link between the user and help desk.
RAM will normally offer solutions to meet all your needs.

Cons: Too much functionality for our needs, as a college we do not need as much functionality as larger companies. There is no scaled down version., therefore a lot of the functionality is not required.

Overall: Simple to use, cost effective and meets our needs.

I have always found that RAM is very user friendly

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The support desk is great and they resolve the queries very quick. Running depreciation forecast is very quick.

Cons: We only use the fixed assets module, I find it very easy to use. For user defined reports, which field to pick is not very clear sometimes.

Overall: Depreciation forecast is very useful

RAM is easy to use and does everything that you want it to do.

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: RAM keeps all your asset data in easy to access component groups which enables you to run accurate reports for audit and day to day use.

Cons: The only downside to the software is how long it can take to run depreciation for lots of components but this is not a big problem.

Overall: Makes keeping asset registers easier

very good customer service, software easy to use

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: can export files in different formats very quickly including Excel and csv. Running reports by cost centre is very quick and changing names of branches can also be done easily. Upload new assets via excel import

Cons: Deleting batches of assets or input of part-depreciated assets can be laborious unless you buy extra functionalities

Overall: Easy to use fixed assets register that calculates depreciation

Good Asset Management

Aug 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to update each month. Plenty of reporting functionality

Cons: It's quite hard to make changes if errors are made in a previous period

Overall: This is a good package to keep track of our company assets.

Vendor Response

by Real Asset Management on August 22, 2016

Thank you for your feedback. In order to preserve the integrity of data in past periods, we do put in place some checks. One of our support team can talk you through how you can quickly make these changes should you need to at a later date.

RAM is excelelnt

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and reliability

Cons: Nothing

Overall: RAM is easy to use, and the helpline is excellent if there are problems. Once every quarter I actually get a call just to check if everything is ok - not a selling exercise at all.

Easy to use, great user support

Aug 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and very logical. Once you get the idea of where to find things, everything fits into the same format So you don't have to learn different ways to solve different problems.

Cons: It does look a little old fashioned, maybe needs a face lift to bring it into the teenies. It has a graphical interface, yet you're still unable to drag and drop things to save you from having to type the same things again and again.

Overall: We've been using Real Asset Management's fixed asset software for around 10 years. Their approach to customer service is second to none. I haven't ever had problems contacting support for help. Always contactable and no "press 1 for sales"...

Recommendations to other buyers: The version that we're using now requires you to log out twice, once from the actual program that deals with fixed assets, then out of a "master" application. A bit annoying but if you don't completely log out, you'll be classed as still logged in next time (there's no session time out)

Vendor Response

by Real Asset Management on August 22, 2016

Hello Fu, an advisor will contact you shortly as there is a session time out and we can set this up for you in a second. We can also find out your queries on drag and drop as it may already be available. If not, RAM always acts on customer feedback. The new version in Autumn 16 will bring a new look and feel so we'll make sure we get you updated asap.

Real Asset Management Software

Aug 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Can't think of anything I don't like about it

Overall: Best fixed asset management software program I've ever used. On the rare occasion I have to contact Technical Support, technical issues are resolved quickly and efficiently

asset 4000

Dec 19, 2014
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The system works very well. The only issues we have come across is that you have to view some data by asset ID where we would prefer to use Tag numbers.

The other short coming is Track 4000 it works but is not intuitive to use and you can't easily change rooms if you realize you made a mistake after scanning an asset.

Great inventory software

Dec 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The basic package had most of what we were looking for in an inventory system. We've expanded into multiple modules and are currently working on incorporating bar coding with them. The customer service is exceptional.

RAM Asset 4000 Review

Dec 15, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We implemented RAM Asset 4000 across our entire company which included 17 manufacturing facilities and 5 distributions centers. The system has the capability of handling multiple locations and legal entities. Asset 4000 is inter-connected in every way needed for fixed asset accounting. Their suite of products handles an asset "from cradle to grave" and provides the necessary controls for our accounting environment.

The out of the box reports are great and provide what is needed for each report area. The report writer functionality could use some TLC. The way the time scenarios in the reporting are setup are a little odd compared to what you would normally see in report writing. Asset 4000 is designed to use Crystal Reports report writer which is a great reporting application that makes up for the shortcomings in the out of the box report writer.

Their support staff are wonderful to deal with and very knowledgeable about their system. They are willing to work with their clients to enhance their system.

Good Fixed Asset Software

Dec 15, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Very easy to use and train others on. The similarity between types of transactions makes it very user-friendly.

Cons: System is a little slow. There isn't an easy way to combine assets for inventory purposes. The system allows transfers with no changes and records it as a transfer.

Overall I would highly recommend this product but I would also recommend a thorough clean up of your fixed assets prior to implementation for ease of use.

RAM Capterra Review

Nov 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cant fault anything.

Customer service has always been very pleasant.
They were very helpful with any queries and issues that have occurred in the past, all matters were adhered to and efficiently rectified.

Asset4000

Nov 18, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is excellent - if I email the help desk someone always phones within half an hour and the knowledge and understanding of the product from the adviser is superb.

I also find the webinars very useful and like the fact that you can talk to other 'real' users.

We are still having issues in getting the revaluation reserve function working correctly for us.

Vendor Response

by Real Asset Management on November 22, 2014

Hello Carin, an account manager will contact you and we can get that revaluation reserve function working correctly for you asap. Kind regards Nicola

Easy to use, excellent customer service

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use.
If I have had a query it has been answered quickly and effectively.
Would recommend .

asset 200

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think Asset 200 overall is extremely good and easy to use. If i ever have any problems the support team are very helpful and will always talk you through how to fix your problem.

I would recommend this to other businesses and we are now looking to put our sister companies on asset 200 because its been such a success!

Thank you! rosie

RAM Capterra Review - CHS Group, Mr J Khan

Nov 11, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product gives us a nice user friendly way to manage the components assets of our housing stock.
The processes for runing depreciation calculations, disposing of assets and adding new assets are quite simple. However running the monthly depreciation can take sometime.
On the few occaisions we have needed to use the support function our queries have been resolved timely and politely.
Overall to date our experince of the product has been a positive one and it has met our needs.

Vendor Response

by Real Asset Management on November 14, 2014

Hello James, your account manager will be in touch shortly as there are a number of options to speed up the depreciation. Kind regards Nicola

ASSET 4000 VERSION 2.05.604 RAM LIVE

Nov 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system its very user friendly and simple to use. The depreciation charges are accurate and the depreciation report is excellent. All the system reports provide exactly what we need for our audits.
It works very well and the support provided by phone is also excellent.

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Show full comments

Asset 4000

Nov 04, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Though we have a very basic use of the system its very simple to use. The depreciation charges are accurate and the import of the journal in to Exchequer works well. All the system reports provide exactly what we need for our audits.
Overall it works well and with such ease of use, I hardly need to call support of any help.

Review of Asset 4000

Nov 03, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Quite a friendly system, sometimes do need instructions rather than being able to find way around. But generally a good system.

Customer Service is outstanding, whenever I have called previously the support has been excellent.

Very good program

Oct 23, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Asset 4000 is a very powerful package and makes maintaining our asset register straight forwards. It can be a bit daunting at first to get to grips with, but it is well worth spending the time learning the system

Vendor Response

by Real Asset Management on October 23, 2014

Hello Rob, we can offer you a free webinar any time you need help with learning new areas of the system.

RAM Review

Oct 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a new user to RAM I've found it a really user friendly system to learn and use. The system has been be set up to our requirments and we can produce reports which give us the information that we need for our use and our auditors. We are currently in the process of reviewing our system with RAM to further enhance our understanding and the data that we hold, I have to say that the level of support and product knowledge that RAM are providing are excellant and I would really recommend the product.

RAM Review

Oct 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a new user to RAM I've found it a really user friendly system to learn and use. The system has been be set up to our requirments and we can produce reports which give us the information that we need for our use and our auditors. We are currently in the process of reviewing our system with RAM to further enhance our understanding and the data that we hold, I have to say that the level of support and product knowledge that RAM are providing are excellant and I would really recommend the product.

RAM Review

Oct 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a new user to RAM I've found it a really user friendly system to learn and use. The system has been be set up to our requirments and we can produce reports which give us the information that we need for our use and our auditors. We are currently in the process of reviewing our system with RAM to further enhance our understanding and the data that we hold, I have to say that the level of support and product knowledge that RAM are providing are excellant and I would really recommend the product.

It does exactly whatever I need it to do

Oct 23, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer services team are very knowledgeable and always happy to help if there are any questions I may have. As a first time user the system looks quite daunting but now uploading assets is a quick and simple task to do each period. The system is capable of doing many things which I still do not know of.

Asset4000 Review

Oct 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using the RAM software in the company since 2006. The system is fantastic for recording fixed assets and running depreciation report. Customer service is very helpful too.

Review of Asset 4000

Oct 10, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros :
I experienced really good customer service from Asset 4000 team. When ever I had queries , the turn around time was very quick and willing help any time.
Cons:
Any new product awareness, functionality could be communicated via webbinar. Free
seminar or webinnar to use new functionallity will be more helpful to customers like us, it will be easier and give more knowledge to put forward any business cases.

Vendor Response

by Real Asset Management on October 10, 2014

Hello Prasha, thank you for your feedback. We do run webinars for existing customers so I will get my colleague to call you and arrange a time. Kind regards Nicola Byers

RAM Asset 4000 Review

Oct 06, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The company currently uses basic package of Asset 4000, as much as use the additions, disposals, depreciations and reporting. I am the sole user of Asset 4000.

With many systems training is needed to use Asset 4000 effectively and efficiently. The training given by RAM staff was friendly and extremely helpful. They also offer webinars for any additional training which may be useful - these are free and worth using.

Any queries I have regarding the system has always been dealt in a considered and helpful manner by the customer service team at Asset 4000.

The only negative about Asset 4000 is that the system could be utilised a lot more than is currently being used. There are a lot of modules that can be used. However that is more of a reflection on the business requirements than the software.

I recommend Asset 4000 to any business considering software to manage their fixed assets.

RAM Fixed Asset Management Software

Oct 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Allows various options of writing reports.
Good Help Menus
Excellent Telephone Back Up - IT Staff very knowledgable

Asset 4000

Jun 06, 2014
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Asset 4000 is highly useful product encompassing many features that enables the user to accurately account for fixed assets. The more recent enhancement element of asset 4000 has made it easier to enhance assets. the system is easy to use for basic functions and the support team are very responsive and queries are answered within the day if not immediately.

The downsides to the asset 4000 programme would be the length of time it takes to extract and import reports to Excel as well as while a report is being run to Excel spreadsheet, the user is unable to carry on using excel for any other work without the system crashing. This results in loss of working time. But on the whole, the system is powerful in its application and the timely upgrades help to keep the system updated with any changes in accounting.

Vendor Response

by Real Asset Management on June 10, 2014

Hello Surinder, this was the case in older versions but in newer versions users are now able to use Excel whilst reports are being run. Asset4000 allows for the running of Excel reports regardless if Excel is being used elsewhere. I will arrange for our helpdesk to contact you to resolve this for you.

Asset 4000

Jun 05, 2014
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Being able to copy an asset when creating a new identical one would make the system alot better.

Vendor Response

by Real Asset Management on June 05, 2014

Hello Becky - That is easy to resolve. To 'Model' an asset in RAM's system, open the asset you want to copy, then select 'Add' and there is an option to 'Model.' This will carry over all of the details you need.

Simple to use

May 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Asset 4000 is a great tool for keeping track of your assets and provides all the reports needed for the year end audit. It is simple and intuitive to use. The system software works well so I have rarely needed the help of Customer Services.