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Waystar offers the highest-rated client experience to more than 450,000 providers, hospitals, health systems, ambulatory services organizations, and partners.

Product Details

Waystar, the combination of ZirMed and Navicure, empowers healthcare organizations to optimize their revenue cycle with end-to-end, cloud-based RCM solutions, including hospital & healthcare systems, physician groups, DMEs, billing services, clinics, labs & more! You'll get the best technology and cloud-based software solutions available, combined with fast, flexible architecture and award-winning client support. And as industry developments occur, we'll be here helping you stay ahead.

Contact Details

Waystar

https://waystar.com/

Founded in 1999

Located in United States

Starting Price

  • $100.00/month

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Waystar Features

Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customizable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice
Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration
Accounting Integration
Appointment Scheduling
Bed Management
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Waystar Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 82 reviews

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Showing 50 of 82 reviews

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Rating
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Reviewer's Role
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Frequency of Use
altrina t.
reimbursement manager
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 31, 2018

“Waystar/Zirmed”

Proswhat I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments are easy to use to make payments and have the ability to email a receipt immediately for a payment you took. but what I like most about the patient payments is the ability to set up an autopay this can be done with ca credit card or through a bank account. there are so many great functions with this I cannot possibly write them all down. a new function that was added when they switched from Zirmed to Waystar was the homepage. it allows you to set a homepage so now when log in it takes me the remit tab where I can see payments. we use waystar as our clearinghouse and submit and receive claims, remits electronically and can autopost payments from waystar to our billing software which cuts down on time if we would have to manually post.
ConsI would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.
Reviewer Source 
Source: Capterra
December 31, 2018
Mike J.
Billing Specialist
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 21, 2019

“Waystar (Formerly Zirmed)”

OverallBefore we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need.
ProsYou have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again.
ConsYou'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer.
Reviewer Source 
Source: Capterra
January 21, 2019
derek c.
Office/Clinic Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 27, 2018

“Used mainly for confirming insurances are valid/active”

OverallDay to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic
ProsAble to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.
ConsThe may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned
Reviewer Source 
Source: Capterra
June 27, 2018
Jenny B.
Practice Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 12, 2018

“Great customer service and sales team.”

Overallefficient claims processing, denials management, great reports with comparrisons to others in the same industry.
ProsTheir customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.
ConsNot able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.
Reviewer Source 
Source: Capterra
July 12, 2018
Dorota L.
Office Manager
Medical Practice, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 11, 2019

“Great resource”

OverallOverall Waystar has been invaluable to our company. It's a one stop shop for us for claims and payments.
ProsThis product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.
ConsI don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.
Reviewer Source 
Source: Capterra
June 11, 2019
Brittany E.
Assistant Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 8, 2018

“6 Years of Use-Happy Customer”

OverallWe were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.
ProsThe messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.
ConsThere aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.
Reviewer Source 
Source: SoftwareAdvice
March 8, 2018
Jenny B.
Administrator
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he”

OverallExpense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips!
ProsI especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs.
Reviewer Source 
Source: Capterra
September 19, 2017
Lauren A.
Business Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 6, 2018

“Great Clearinghouse”

OverallI have used Waystar for three years (when it was Zirmed first), and I have never had any major issues. They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue.
ProsI love how Waystar has EVERYTHING - claims, eligibility, patient payments, remits. And the reporting makes it easy to track what claims haven't been paid, or where there are errors in your claims that are preventing it from being paid. Appealing claims on Waystar is super easy, and tracking down claims that were paid but somehow didn't get into your EMR is also really easy.
ConsThe set up is a little cluttered, but no big deal in the grand scheme of things.
Reviewer Source 
Source: Capterra
November 6, 2018
Nate R.
Accountant
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
April 19, 2018

“Absolutely Best In Class Billing Software”

OverallIt really is best in class. Easy for billing, has long list of insurance companies they interface with, the only thing that could be improved would be eligibility checks.
ProsHas integrations with almost every possible insurance company in the States. Easy to make edits and track payments. Has fantastic denial tracking and easy to make re submissions on denials. Eligibility checks are also fairly easy even though its probably its weakest component.
ConsEligibility checks could be improved somewhat. The reports are nice, but are time consuming to go through. No easy way to see if patients insurance has changed without going through them one by one.
Reviewer Source 
Source: SoftwareAdvice
April 19, 2018
Kari T.
General Manager
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
December 4, 2018

“There are better clearinghouses”

OverallI like that it integrates, but when I actually have to get on the website it's frustrating and confusing.
Pros- It integrates with one of our Practice Management software programs so we don't have to go on the website very often - The customer support is pretty fast, unless a ticket has to be escalated
Cons- There are many different packages so you might be able to do everything you need, but you have to pay for the most expensive package to do it. We have one of the more basic ones because we decided that it wasn't worth the cost since our PM did a lot of the same stuff already. But whenever I try something and it says we don't have that function, it's pretty frustrating. - You have to open a ticket to enroll an insurance payor, I think. That's how I do it and I can't find any other option for payer enrollment on the site. We have another clearinghouse we use that allows you to create enrollment paperwork so you can actually see what you need before going forward with the enrollment. - Patient Statements are on a completely different site with a separate login. I can see that we've uploaded a batch, but I have to go on another site to view the batch. - The "Purchased Products" section in Manage Account is very confusing. They don't just say what package you have and the services that come with it. It just list a bunch of their services and if you have them or not. You can filter out your Purchased services, but that still includes anything you've EVER had with them, even for a trial and then canceled. And it has a bunch of rates for each thing that I'm assuming are included in the bundle, but if so, they shouldn't list it. I would prefer explanations to what each service is, as well. It's just not very user friendly.
Reviewer Source 
Source: SoftwareAdvice
December 4, 2018
Avatar Image
Cyrena A.
Medical Insurance Coordinator Jackson Revenue Management
Hospital & Health Care, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 16, 2018

“Using Navicure for the 1st time was fairly easy. ”

OverallEasier way to find the reason of the rejected and denied claims daily.
ProsNavicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.
ConsSome of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.
Reviewer Source 
Source: Capterra
January 16, 2018
Portia F.
Billing Manager
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Very user friendly.”

OverallNavicure sends all of our practice's electronic and paper claims quickly which gets us our payments faster.
ProsThe software is very user friendly. I like how it catches edits that I've missed and alerts me prior to sending the claim. Customer service reps are always friendly, helpful and quick.
ConsThe only thing I can think of right now is that you're not able to transfer incorrectly scanned items in the Patient Documents Administrative area. We would have to delete it and rescan it. Other than that everything's great.
Reviewer Source 
Source: Capterra
September 19, 2017
Kathy K.
Finance Director
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 25, 2017

“I have had great support from credentialing to claim submission.”

OverallClean claim submissions. The transitions to 5010 and ICD10 went very smooth.
ProsThe ease of uploading claims and downloading ERA's. The ability to drill into claim rejections to find out where in the process the claim was denied and why.
ConsTrying to determine if I'm choosing the correct payer from the drop down list. It would help to have a claims address attached to help reduce questions. Payer list sorting is a bit slow. It would help to be able to choose the beginning name letter to go to a group more quickly.
Reviewer Source 
Source: Capterra
September 25, 2017
Victoria W.
Accounts Receivable Specialist
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 21, 2017

“Best product I have used in 25 years of Healthcare Admin ”

OverallEasy to track and send claims. Easy to stay current on rejected claims. Easy to fix and resubmit corrected claims. Easy to review remits.
ProsIntuitive functionality. Great customer service. Claim history that is readable & accessible. Claims correction on site.
ConsI wish that there was a "Print" function for printing claims history that was easier than the current set up. We often need to appeal timely filing denials. I know HOW to make the data print, but it would be easier if I could just hit a print button.
Reviewer Source 
Source: Capterra
September 21, 2017
Amanda E.
Billing specialist
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 19, 2017

“I have always had outstanding customer support and the ease of use is very helpful. ”

OverallIt has made the ease of electronic billing very simple and helpful. We went from paper billing and this software could not be anymore user friendly.
ProsIt is extremely easy to navigate and the statistical information is important to us as a practice. We report to a board that requests this information monthly and it is as simple as pulling up Navicure.
ConsSometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.
Reviewer Source 
Source: Capterra
September 19, 2017
Penny N.
Billing Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Navicure is awesome. We rarely have any problems with eligibility with Navicure. ”

OverallEligibility checks and clearing house.
ProsSo easy to use . And great support when I forget my password or have any other issue. Customer support is very friendly and knowledgeable and tries to help anyway possible even giving advice as to what may be wrong even if it is not a Navicure issue.
ConsOccasionally Navicure and our system don't "talk" to each other and I have to manually check eligibility but even when I have to do that it works efficiently.
Reviewer Source 
Source: Capterra
September 19, 2017
Marci F.
owner
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 8, 2019

“Easy to use, great customer support”

OverallWe have used Zirmed/Waystar for several years. It has improved our claims payment time and decreased denials.
ProsWe use Waystar to submit professional claims. Customer support has always been very good and the site is easy to use. Help features are also of great value when we hire new staff or need to find answers to questions.
ConsI do not have any complaints or suggests for improving the software. It meets our needs completely.
Reviewer Source 
Source: Capterra
September 8, 2019
Vijith V.
Manager
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 28, 2019

“One of the best EDI vendors to choose from”

ProsWaystar (Zirmed) came to us as a combined package with one of our practice management software. It is pretty simple to work with. Their online eligibility and claim status tool is awesome and at the same it also allows to pull the ERAs. Faster processing of request is another key point of Waystar.
ConsSo far we have not experienced anything that we dislike about Waystar. A perfect platform to go with.
Reviewer Source 
Source: Capterra
July 28, 2019
Denise N.
Billing Lead
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 18, 2019

“Waystar is amazing!”

OverallOverall we're very happy with the software and would recommend.
ProsThe process of selecting claims to bill and seeing what you've already submitted is easy and the ability to correct claims on the spot is such a time saver. We are able to see payments in about 7 days which is helping our practice stay financially stable
ConsSome of the graphs are difficult to use but I didn't go through the entire training on that so that is on me.
Reviewer Source 
Source: Capterra
July 18, 2019
Kassy S.
Office Manager
Hospital & Health Care, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 31, 2017

“I have been using Zirmed for over a year now and it is everything I need it to be.”

OverallAll in one claim processing.
ProsClaims billing, makes my job faster and easier, I love that I can bill almost every insurance with just the one program. I also LOVE the electronic EOB's and the fact that the auto populate in my practice management software.
ConsThe only thing I would be able to say is less than Ideal is the patient statement section. It doesn't always send statements in a timely manner. After my initial setup my statement went out, but the next month I uploaded statements again and was told that there was a margin error. It was fixed but it caused a delay in statement processing.
Reviewer Source 
Source: Capterra
October 31, 2017
Tina K.
Provider
Medical Practice, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
May 31, 2019

“Too Many Hidden Fees”

OverallI canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them. Our payment processing with them got very expensive because they did not have a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. I ended up switching to a different credit card processing company that gave a rate that is 15% less than their processing rate, they don't charge a monthly fee, they don't have a contract, and they don't have any hidden fees. So having to ride out this contract and using the new company to process my credit card transactions will save me more money than if I use them until the end of my contract. Lesson learned.
ProsThe payments for the patients were listed and you can access it anytime to verify payments.
ConsAll the hidden fees and it got expensive with them not having a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product.
Reviewer Source 
Source: Capterra
May 31, 2019
Elana H.
CPC
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 12, 2018

“Great Product ”

OverallWaystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system.
ProsI like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.
ConsEvery time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.
Reviewer Source 
Source: Capterra
December 12, 2018
Jennifer K.
Software Admin / Reimbursement Specialist
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 26, 2018

“Great EDI Product!”

OverallWe have been using multiple modules of the product since 2010. We have reviewed and tested many other competing products over the years, that promise the same functionality for a lower price, but when it comes down to it none can compare!
ProsEasy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.
Consit is somewhat difficult to report on data for multiple locations at one time.
Reviewer Source 
Source: Capterra
September 26, 2018
Avatar Image
Thierry J.
Business Administrator
Hospital & Health Care, Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 25, 2018

“Zirmed provides excellent revenue cycle management, it is easy to use and responsive”

ProsFor my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster.
ConsAs with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility.
Reviewer Source 
Source: Capterra
April 25, 2018
Jessica L.
Account Coordinator
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“I've always had a good experience with Navicure. The staff is knowledgeable and always helpful.”

OverallQuick claims processing and responses.
ProsI like the monthly webinars as well as the payments solution. It's easy to navigate through and find what you are looking for. The prewritten appeals are also great.
ConsRight now my biggest con would be getting Estatements set up. It's a system issue with how our PM transmits information to navicure, but we are working on getting a good solution.
Reviewer Source 
Source: Capterra
September 19, 2017
Chauntae J.
Billing Manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Navicure helps us stay on top of our A/R with ease.”

OverallThe benefits I get from Navicure is the simplicity of working our A/R in one program. Claims are very easy to resubmit right from the dashboard.
ProsNavicure is very easy to navigate. I can correct claims right in the system which saves times with denials. ERA's are easy to upload into our EMR. Perform is a great module within Navicure that gives me all A/R info in one place.
Reviewer Source 
Source: Capterra
September 19, 2017
Ashley G.
Billing Manager
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 17, 2019

“Clearinghouse used for Hospice & HomeHealth billing for 6 years”

OverallI don't have as much daily use of the software as I used to; but I would recommend it.
ProsI've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.
ConsThe update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.
Reviewer Source 
Source: Capterra
January 17, 2019
Mary Ann B.
Medical Records
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
September 25, 2018

“Zirmed Review”

OverallI really like this program.
ProsZirMed is user friendly. My personal use is from a deposit and balancing practice of Credit Card entry and posting payments. ZirMed has many functions to posting claims , payments, etc.
ConsI really haven't found a con in the part of ZirMed that I have been trained to use on a daily bases.
Reviewer Source 
Source: SoftwareAdvice
September 25, 2018
Angela M.
Medical Coding Specialist,Insurance & Billing
Medical Practice, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 25, 2017

“excellent customer service and knowledgeable reps ”

OverallWe are a start up business, and when I got hired the system was already in use, this is a new system so I am stilling learning it , but use it mostly for see checks, and submit claims, and work rejections
ProsOne stop shop, can submit claims, see checks, see claim errors, resubmit claims, still learning system, but customer service is always available to assist with any issues or questions which is greatly appreciated
Cons going back and forth to different applications within the systems screens without having to log off, or timing out too soon, also if claims are worked, you should be able to color code so that you will know those claims have been worked and will know which ones need to be worked
Reviewer Source 
Source: Capterra
September 25, 2017
Carla S.
Billing Coordinator
Medical Practice, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 22, 2017

“We are a large ortho practice with several providers, have been using Navicure for several years.”

ProsSoftware is very easy to use and navigate within. We can very easily see our rejections from both insurance companies and those that do not pass Navicure edits. We can also easily view ERAs as well as EOBs.
ConsI feel the scoreboard could be revamped a little. As far as cons go though our practice is very happy with Navicure.
Reviewer Source 
Source: Capterra
September 22, 2017
Sherry S.
Lead Biller / Provider Enrollment
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 20, 2017

“Navicure has great customer service. ”

ProsIt's easy to upload my files. It is also very easy to track once I have uploaded. I don't have anything to compare it to though.
ConsThe interface is not very user friendly. It is in need of some major upgrades. I wish there was a way I could add my providers and remove them myself. I also feel that it is very expensive for what it does.
Reviewer Source 
Source: Capterra
September 20, 2017
Lydia F.
Billing Manager
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Navicure has been great over the years we have used them”

Overallquick claims processing
ProsEasy functionality not too hard to understand, claims go in a timely matter and response is fairly quickly from either the Payor or Navicure
ConsNothing other than that I need more education in all facets of billing on Navicure I know there are things I am not using that would be advantegeous to me as a Biller
Reviewer Source 
Source: Capterra
September 19, 2017
Dee Dee N.
Billing Lead
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“I use this daily and the ease of correcting claims and sending them right back out is invaluable!!”

OverallQuick insurance payments due to claims going through clean right away, easy submitting of claims, tracking our errors so we can correct on our side ahead of time.
ProsCorrecting claims without going back in to our software and making the changes and then having to go back.
ConsI sometimes have a hard time figuring out how to get around but customer support has been amazing with helping me.
Reviewer Source 
Source: Capterra
September 19, 2017
Joyce T.
Manager
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 25, 2019

“Waystar (Navicure + ZirMed) Review”

OverallI have depended on Waystar for many years (Zirmed) to process our electronic claims and remits.
ProsClaims remits, taking payments from off site, ease of use
Conssigning up for insurance remits and enrollment process is a bit complicated when claims are rejected and it's nothing you did, waiting on Waystar to fix, takes too long
Reviewer Source 
Source: Capterra
June 25, 2019
Brice A.
Practice Administrator
Health, Wellness and Fitness, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 9, 2018

“Our company uses Navicure as our healthcare billing clearing house”

ProsThey do their job well enough and their platform is pretty easy to use - it even comes with the ability to edit failed claims right there on their platform.
ConsThey'll lock you into a contract and aren't very forgiving regarding notice to terminate said contract, even years after having been with them.
Reviewer Source 
Source: Capterra
May 9, 2018
kandi b.
Billing
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
September 25, 2017

“Very satisfied!!”

ProsEase of navigating through program I like how I can fix rejected claims and resubmit right online. I like how I can view claims and the remittance advice.
ConsI do not like how when rejected claims or fixed claims take awhile to remove from the rejected list. I would like them removed quicker.
Reviewer Source 
Source: Capterra
September 25, 2017
Nicolle T.
Manager/Owner
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Have been a satisfied customer since 2007 and remain that way today!”

ProsEasy to use software. Great graphics. Fast responses. Great customer service. Great product. We look forward to many more years of partnership. Have not had any negative software or customer service issues. Navicure is always responsive in acknowledging concerns. Great product.
Reviewer Source 
Source: Capterra
September 19, 2017
Jessica C.
office manager
Medical Practice, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
6/10
Source: Capterra
June 10, 2017

“Navicure ”

OverallClaim processing
ProsIt simplifies the way I do billing. It integrates with my electronic record software and makes the process easy.
ConsThe implementation process was not as easy as expected. I have been about a year using this software and still don't find the platform that friendly (for a non-experience billing person like me). Whenever I have an issue I rather talk to a rep than go to the Nanicure website and try to understand what was the issue with the claims. If it makes any sense, Navicure simplifies the way I do my billing and collect but if there is any problems with claims I don't feel is an easy to understand platform.
Source: Capterra
June 10, 2017
Kirk E.
Billing Operations Systems Analyst
Medical Practice, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 27, 2017

“Navicure helped us streamline our EDI process and saved us hours of work every week! ”

OverallStreamlining Processes and Saving time.
ProsThe ability to track every claim through the entire process and having almost all of our ERAs in 1 place.
ConsWe were not able to directly interface our current software or upcoming software with Navicure and had to download each ERA separately.
Reviewer Source 
Source: Capterra
September 27, 2017
Malik G.
Office Manager
Hospital & Health Care, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 25, 2017

“Excellent”

ProsEase of use. I am able to track easily all claims sent and also it helps in knowing the denial reason and assists to a great extent in knowing how to correct a denied claim.
ConsSometimes not satisfied with the response from the customer support. But Customer support still get a 4 star.
Reviewer Source 
Source: Capterra
September 25, 2017
Michelle J.
billing
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 20, 2017

“Very happy with overall quality of software, definitely a vital part of our claims being paid ontime”

OverallExpertise with claims filing and excellent communication between carriers and clearing house.
ProsCommunication between other carriers and Navicure. They always know or will find out any denial or rejection from a carrier and are up to date with knowledge of what each carrier wants.
Reviewer Source 
Source: Capterra
September 20, 2017
Tanya Q.
billing manager
Medical Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Great program”

OverallEasy to use and fix claim issues
Proseasy to use and understand. Easy to navigate and find what you need easily. Easy to fix mistakes that may have been made on sending claims
ConsSome times it can be really hard to see if a claim issue was due to EMR system or on the clearninghouse end.
Reviewer Source 
Source: Capterra
September 19, 2017
Lisa A.
Benefits Coordinator
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
September 19, 2017

“User Friendly”

ProsI use the eligibility tool daily. I like that they have different options on how you can look up a patients insurance. Easy to locate claims.
ConsI would like for the Tricare option for the deductible and out of pocket accumulations to be on the eligibility information.
Reviewer Source 
Source: Capterra
September 19, 2017
Brice A.
Practice Adminsitrator
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
September 19, 2017

“Navicure has always been pretty easy to use”

ProsNavicure's System is simple and highlights denials so they're easy to find and correct for resubmisison.
ConsNavicure isn't integrated with our EHR Greenway Primesuite regarding remittance advice nor posting of payments - that's still a manual job.
Reviewer Source 
Source: Capterra
September 19, 2017
Karine H.
Analyst
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“The entire staff has been friendly and professional!”

ProsI like how easy it is to use and organizes our data. I like that we can correct claims and resubmit them instantly!
ConsIt might be slow at times but that could be the amount of data we have. I wish we could submit medical records through the appeals section.
Reviewer Source 
Source: Capterra
September 19, 2017
Lisa B.
Shoecandy42@yahoo.com
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
February 6, 2018

“Navicure is an easy software to learn. It helps with electronic billing and claims follow up.”

ProsQuick turn around on reports to know if claims were accepted or denied and ability to send claims electronic.
ConsDon't know how to interpret some of the reports. They offer so many that I don't always know which ones are best.
Reviewer Source 
Source: Capterra
February 6, 2018
April T.
Patient Account Representative
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Navicure is an excellent product!”

ProsIt is very user friendly. The customer service is excellent! There are never any issues with the system going down.
ConsI do not like to change the password as often as required. That is all that I really take issue on.
Reviewer Source 
Source: Capterra
September 19, 2017
chandra t.
biller
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 20, 2017

“I never have any problems with Navicure. They are always very helpful when help is needed. ”

Overallease of use for filing electronic claims. makes billing faster and easier to track.
ProsIt really makes electronic billing easy and fast. Filing claims, finding ERA's, getting details when working on open unpaid claims.
Reviewer Source 
Source: Capterra
September 20, 2017
Betsy F.
Office Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“I have never had any problems with the software. I would recommend it to anyone”

OverallIt helps me on a daily basis for submitting claims, or corrections that need to be done. Fast friendly
ProsThe Ease of use, Navigation is easy, if there are any problems they are right there to help you out.
Reviewer Source 
Source: Capterra
September 19, 2017
Mary B.
Billing Manager
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 18, 2017

“We transferred from another clearinghouse to Navicure and the transfer was seamless. ”

OverallEase of reviewing reports and denied claims
ProsThe ease of use is great. I can review denied claims easily and correct right there. As Billing Manager I am able to see all biller's claims whereas they can see just theirs.
ConsSome of the EOBs do not auto post correctly so we find we are manually posting those, but otherwise most do autopost correctly.
Reviewer Source 
Source: Capterra
September 18, 2017