--- title: "Waystar Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Waystar Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more." source_url: "https://www.capterra.com/p/45512/ZirMed/" page_type: "product" language: "en" --- # Waystar Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Waystar ## What is Waystar? Need to simplify healthcare payments? 500K+ providers already have a single platform that speeds reimbursement and cuts denials in half. With an average first-pass clean claims rate of 98.5+%, Waystar’s Claim Manager uses AI + RPA to predict the best times to status and appeal claims—both government and commercial—in one place. Your staff gets the efficiency they need, patients get the seamless experience they want, and you get up to a 30% increase in patient-pay collections. ## What is Waystar used for? [Medical Billing](https://www.capterra.com/medical-billing-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Revenue Cycle Management](https://www.capterra.com/revenue-cycle-management-software/) Overall rating Based on 213 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 7% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.4 +− Features4.4 Value for Money4.2 Ease of Use4.4 Customer Service4.3 Rating Breakdown 4.4 Features4.4 Value for Money4.2 Ease of Use4.4 Customer Service4.3 ## Waystar Reviewers Verdict Updated August 2026 AI summary - Waystar is well-suited for healthcare billing teams and revenue cycle managers handling claims and payments in medical practices. - Reviewers are positive about its user-friendly interface, payment processing tools, and efficient claim rejection management. - It helps teams manage daily billing tasks by simplifying claim correction, payment plans, and access to needed information. - Buyers report negative points such as strict auto-renewal contracts, limited cancellation options, and occasional support or patient data issues. - It fits organizations prioritizing claims and payment workflow efficiency, but buyers should review contract terms and support responsiveness closely. ## Waystar alternatives Highest Rated [4.8 (29)](https://www.capterra.com/p/176585/OpenPracticeSolutions/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (35)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (371)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/45512/ZirMed/alternatives/) ## FAQs about Waystar Overview ### What problems does Waystar solve? Waystar solves slow, error-prone medical billing workflows by scrubbing claims before submission, enabling fast corrections and resubmissions, centralizing claim status, remits, eligibility, and denial reporting, and improving reimbursement visibility. Billing teams, revenue cycle managers, intake staff, and large medical practices benefit most from fewer denials and less payer follow-up. Answer based on 113 reviews Overview ### Which roles and teams benefit most from Waystar? Waystar is most used by billing teams, revenue cycle staff, and medical billers who need to streamline claims submission, payment posting, and denial follow-up. Office managers, practice administrators, and business managers rely on it to oversee front-office financial workflows, while owners and COOs use it to improve reimbursement visibility and operational efficiency. Answer based on 211 reviews Overview ### What company size and industries is Waystar built for? Waystar is built for healthcare organizations, with most reviewers coming from small businesses at 75% and the Hospital & Health Care industry at 39%. It also serves Medical Practice organizations at 37%, plus midsize businesses at 14% and enterprises at 11%, spanning physician practices through enterprise health systems. Answer based on 213 reviews Features and Usability ### What are the key features of Waystar? Waystar includes core revenue cycle features like electronic claims processing, claim scrubbing, denial management, and claim tracking. Reviewers also frequently mention billing claims, eligibility verification, remittance advice, and EHR/EMR integration. Differentiating features include AI Copilot and workflow automation for correcting rejections, resubmitting claims, and monitoring payments. Answer based on 75 reviews Limitations ### Does Waystar have a lot of bugs or technical issues? Waystar works reliably for many teams day to day, but technical issues and support follow-through draw mixed feedback. Medical billers and front-office staff like the easy error correction and claim tools, yet some report slow performance, downtime, login problems, delayed case resolution, and difficulty getting complex issues fully fixed. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does Waystar integrate with? Waystar integrates with Practice Pro, ChiroTouch, CGM eMDs, and ICANotes based on reviewer mentions, and official listings add AdvancedMD EHR, eClinicalWorks, AlayaCare, and Raintree Systems. It connects to 13 platforms overall, with integrations centered on practice management, EHR, home health, and revenue cycle workflows. Answer based on 15 reviews Getting Started and Support ### How easy is it to onboard and train a team on Waystar? Waystar is generally easy to onboard for front-line staff, with webinars, videos, and documentation that help new users learn routine tasks quickly. Reviewers say nontechnical staff often need little training, while admins, account migrations, and setup changes can take more time and sometimes require extra support or follow-up. Answer based on 23 reviews Getting Started and Support ### What customer support options does Waystar offer, and how do users rate the experience? Waystar offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User experience with support is mixed: many describe staff as friendly, knowledgeable, and quick to resolve issues, especially through live chat, while others report long phone holds, slow email follow-up, closed cases without fixes, and billing-related frustration. Answer based on 50 reviews Features and Usability ### How well does Waystar handle medical billing claims? Waystar handles medical billing claims well for many providers by simplifying submissions, rejections, remits, and claim tracking in one place. Billing teams and clinics often find it easy to use and helpful for cleaner claims, though some report setup problems, payer gaps, pricing concerns, and occasional delays or support issues. Answer based on 54 reviews ## Who uses Waystar? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,361 Medical Billing reviews Capterra reviewers highlight these as the features buyers care about most when choosing Medical Billing software: - **Billing & Invoicing** (**62%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Charting** (**63%**) Waystar includes **Billing & Invoicing** and **Charting**, helping teams manage payment workflows and maintain accurate clinical documentation in one system. However, it does not include **Appointment Management**. Instead, it offers other highly rated capabilities such as **HIPAA Compliant** (**70%**), **Claims Management** (**61%**), and **Code & Charge Entry** (**51%**). These features help businesses protect patient data, process claims more accurately, and capture billable services correctly, allowing teams to improve reimbursement and reduce administrative errors. Billing & Invoicing 4.4 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers HIPAA Compliant 4.8 (33) 75.76% of 33 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.6 (54) 72.22% of 54 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Insurance Eligibility Verification 4.2 (41) 60.98% of 41 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims Remittance Advice 4.6 (41) 68.29% of 41 reviewers that rated this feature as important or highly important Document insurance payer providing an explanation of benefits (EOB). Claims Scrubbing 3.8 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Waystar 83 features ### All Features - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Denial Management: Process of investigating, analyzing, and resolving denied insurance claims - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Claims: A paperless claim form that is electronically shared - Electronic Payments: Electronically collect payments for goods or services - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Anesthesiologists: Software specialized for anesthesiologists - For Healthcare: Software designed for the healthcare industry - Forecasting: Form predictions based on past and present data/trends - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Policy Management: Create, manage, and track policies and procedures within an organization - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (213) 4.4 Based on 213 reviews ## Pricing Value for money 4.2 (175) Value for money 4.2 (175) 4.2 Based on 175 reviews ## Integrations [ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[ CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/)[ Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[ Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (196) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (196) 4.3 Based on 196 reviews ## User reviews Overall rating 4.4 Based on 213 reviews Filter by rating 5(135) 4(56) 3(8) 2(4) 1(10) Mentioned topic Sorted by most recent BF Bethanie F. Director of Human Resources Mental Health Care ### "RIDICULOUS RUN-AROUND - POOR MANAGEMENT" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 21, 2026 Pros absoultely nothing. Would not reccomend doing business with them. Will tell several others about this experience with my 18 years in the industry I have not experienced this type of run-aroudn trying to close an account after servises were not up to industry standards. Cons I have cancelled services and spent multiple hours following up to get the account closed. A customer service agent named \[sensitive content hidden\], an accounting person named \[sensitive content hidden\], multiple salespeople named \[sensitive content hidden\] have all been on over 30 emails yet they still keep taking money from our bank account and tell us to reach out to accounting. Accounting states sales did not close the account properly. At this point I would not only NOT reccomend using them I would and will steer others in the industry to not use their serices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KJ Kyla J. CBO Project Manager Medical Practice ### "Waystar Overview" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 Customer support and team collaboration is amazing. We have been with Waystar when they were previously Navicure. Great company! Pros The overall value and leadership that is given over the years has been wonderful. I highly recommend Waystar. Cons I don't have anything I can honestly say that I dislike about Waystar. They do a great job in all areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Alegria F. Director, Revenue Cycle Applications CBO Hospital & Health Care ### "Waystar Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 19, 2026 We greatly value Waystar’s expertise and support and truly appreciate the reliability and responsiveness they have demonstrated throughout our partnership. We were affected by the cyber-attack on Change Healthcare, which served as our clearinghouse for dental claims and vendor for patient statements. Waystar quickly helped us resume operations, restoring our patient statements first and subsequently getting our dental claims live again. We look forward to continued collaboration and further success together. Pros We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI and automation) that consistently exceed our electronic insurance claims and patient statement needs, resulting in faster payments and fewer errors for our electronic billing and patient statement operations. Our Waystar account management team is always highly responsive and collaborative, making our experience both efficient and enjoyable. Cons The customer support can be better for both claims and enrollment as, sometimes it takes weeks before we get a response. Alternatives considered [Availity](https://www.capterra.com/p/68854/Availity/) Reasons for choosing Waystar Initially, it was the cost saving over the other competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Lisa H. Clearinghouse Administrator Medical Practice ### "Waystar beats any other clearinghouse...they're second to none." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 11, 2026 Waystar is user-friendly, integrates with EHR/EMR systems without issue, provides detailed reporting, uses AI and automation to reduce claim denials and rejections with a support team from top to bottom ready to assist in every possible. Any medical provider or billing company will not be disappointed.. Pros Waystar is highly secure with the two-factor authentication, has responsible, mature customer support on all levels providing regular updates, very user friendly for all technology levels even if someone is used to the "old school" way of billing. Waystar always responds quickly and efficiently with anything we bring to the table; collaborating both internally and with us without hesitation. Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical billing without them by our side. Waystar provides extreme value for our dollars and offers a wide variety of products and applications to meet any type of medical billing need. Cons Honestly, I'm hard pressed for any "cons". If any, the smaller "mom and pop" biller may find the pricing higher than others and perhaps the variety of applications and tools to be "overwhelming" to them. That being said, they should give view a "demo" and not be afraid as I believe they'll find they'll save manual efforts and costs in the long run... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kathy D. Director of Operations Hospital & Health Care ### "From a relationship value point of view " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2026 10/10! We have had a great experience since day one of implementation. We value our relationship with Waystar and hope to continue it for a long time. Pros Customer support and collaboration are amazing. They listen to their customers and understand our needs when building new features or enhancements. It really is a customer in mind culture on all levels. Cons Least, but definitely not a dislike is the patient pay platform support. The feature is still great but the service and support team doesn't seem to be as knowledgeably and have the flexibility that the claims side has. Alternatives considered [NSure](https://www.capterra.com/p/10029973/NSure/) [RescueNet](https://www.capterra.com/p/21650/RescueNet/) Reasons for choosing Waystar Seemed to be the most advanced and flexible to our individual needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM John M. Physician- Practice Owner Medical Practice ### "worst Clearing House" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 30, 2026 I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support requests from one person to another and as the result I have not been able to get my ERA for more than 3000 claims. I made a terrible mistake switching my Trizetto clearinghouse to Waystar. Be careful joining them. No body cares about your questions or problems. Pros none, I have nothing good to say about the company, the only thing they are good at is to try selling you new services. Cons customer service, by far is one of the worst customer services I have dealt before. They are very rude, unprofessional and impatient with your problems. Switched from [GetCost](https://www.capterra.com/p/205916/GetCost/) I thought Waystar has better tools and faster to process claims Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User COO Health, Wellness and Fitness ### "Can't imagine switching! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 18, 2026 Overall experience has been good. They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and affordability, I can't imagine switching. Pros It does an excellent job with automations to determine front line rejections and access to eligibility and remits is very user friendly Cons Support cases are often hard to solve with several steps involved and sometimes cases being closed before full resolution Switched from [Availity](https://www.capterra.com/p/68854/Availity/) We changed our billing procedures and claim processor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kristin H. owner Medical Practice ### "Best Clearinghouse!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 Pros Waystar is the best clearinghouse! I have been using them for 15 years and couldn't be happier. They have great customer support. They identify in the claim when there is a rejection what the issue is. You can pull copies of submitted claims. Pull EOBs. I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company! Cons The biggest issue I have is that they archive claims and remits after 2 years. With the world of audits and takebacks it would be nice to be able to get older items. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Dawn L. Practice Administrator Hospital & Health Care ### "Waystar - definitely not a Star" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 1, 2025 Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal. Pros Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. Cons Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved. Switched from [Availity](https://www.capterra.com/p/68854/Availity/) We made the switch when we moved to eClinical Works, thinking it would be a seamless integration with bidirectional speak, but that was not the case. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reasons for choosing Waystar TRIZETTO WAS NOT AN OPTION - I don't recall, but eClinical Works, our EHR advised that both products were about the same. Evidently, we made the wrong decision Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Danielle M. Revenue cycle manager Hospital & Health Care ### "Great claims submission software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2025 Pros Very user friendly for submitting electronic medical claims. Easy to make claim edits and claim resubmissions Cons My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/45512/ZirMed/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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