--- title: "Waystar Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Waystar Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more." source_url: "https://www.capterra.com/p/45512/ZirMed/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Waystar Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Waystar ## What is Waystar? Need to simplify healthcare payments? 500K+ providers already have a single platform that speeds reimbursement and cuts denials in half. With an average first-pass clean claims rate of 98.5+%, Waystar’s Claim Manager uses AI + RPA to predict the best times to status and appeal claims—both government and commercial—in one place. Your staff gets the efficiency they need, patients get the seamless experience they want, and you get up to a 30% increase in patient-pay collections. ## What is Waystar used for? [Medical Billing](https://www.capterra.com/medical-billing-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/)[Revenue Cycle Management](https://www.capterra.com/revenue-cycle-management-software/) Overall rating Based on 214 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 7% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Waystar alternatives Highest Rated [4.7 (972)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (51)](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (2,828)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/45512/ZirMed/alternatives/) ## FAQs about Waystar Overview ### What problems does Waystar solve? Waystar solves delayed, error-prone medical billing by scrubbing claims before submission, identifying rejection reasons, and enabling direct corrections and resubmissions. It centralizes eligibility checks, claim status, remittances, payment posting, and denial reporting. Medical billers, revenue cycle teams, intake staff, and multi-clinic billing companies benefit from faster follow-up and cleaner reimbursement workflows. Answer based on 144 reviews Overview ### Which roles and teams benefit most from Waystar? Waystar is most used by billing managers, billing specialists, medical billers, and accounts receivable teams handling claims submission, payment follow-up, and denial resolution. Practice and office managers use it to oversee billing operations and patient financial workflows, while owners, business administrators, and executives monitor revenue-cycle performance and reimbursement activity. Answer based on 212 reviews Overview ### What company size and industries is Waystar built for? Waystar is built for healthcare organizations of all types and care settings, with small businesses representing 75% of reviewers and Hospital & Health Care the top industry at 39%. It also serves physician practices, reflected by 37% of reviewers in Medical Practice, plus midsize businesses (14%) and enterprises (11%). Answer based on 214 reviews Features and Usability ### What are the key features of Waystar? Waystar includes claims management for submitting, editing, tracking, and resubmitting claims, along with remittance advice for payment posting. Insurance eligibility verification helps confirm coverage before claims are filed, while payment processing provides transaction access. Medical billing supports claim submission and batch monitoring. It also covers HIPAA Compliant requirements. Answer based on 30 reviews Limitations ### Does Waystar have technical issues or downtime? Waystar generally supports day-to-day claims and eligibility work reliably, but technical issues can interrupt workflows for some healthcare teams. Users describe occasional slow performance, transaction errors, application downtime, login problems, and delayed statements. Straightforward issues often receive help, while complex cases may require repeated follow-up before support provides a clear resolution. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does Waystar integrate with? Waystar integrates with Practice Pro and connects to healthcare and practice-management platforms including AdvancedEHR, AlayaCare, Alora Home Health, AxisCare Home Care Software, Azalea Health, ChiroTouch, and eClinicalWorks. These integrations support claims management, file submission, rebilling, and access to practice-management workflows across supported systems. Answer based on 13 reviews Getting Started and Support ### How easy is it to onboard and train a team on Waystar? Waystar is generally easy to onboard for billing staff and other nontechnical users, who reviewers say learn daily tasks quickly with minimal training. It offers webinars, documentation, and videos, alongside online and live training. Teams with complex accounting setups, new system integrations, or incomplete initial configuration may need more guided follow-up. Answer based on 23 reviews Getting Started and Support ### What customer support options does Waystar offer, and how do users rate the experience? Waystar offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe representatives as friendly, knowledgeable, and helpful, with quick resolutions and useful case tracking. Others report long phone holds, delayed email replies, unresolved tickets, missed callbacks, and inconsistent follow-up for complex issues. Answer based on 50 reviews Features and Usability ### How well does Waystar handle medical billing claims? Waystar handles medical billing claims through electronic submission, claim scrubbing, rejection tracking, remittance access, and reporting in one platform. Billing companies and healthcare practices value the ability to identify errors and follow claim status, though some users report payer coverage gaps, secondary-claim corrections, processing delays, and difficult account or billing support issues. Answer based on 54 reviews ## Who uses Waystar? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,380 Medical Billing reviews Capterra data shows that buyers of medical billing software rank the following features as their top priorities: - **Billing & Invoicing** (**62%** of reviewers rated this feature as critical) - **Appointment Management** (**58%**) - **Charting** (**63%**) Waystar supports **Billing & Invoicing** and **Charting**, giving medical practices the tools to manage charges accurately and maintain complete patient documentation. However, it does not include **Appointment Management**. Instead, it offers other highly rated capabilities, including **HIPAA Compliant** (**70%**), **Claims Management** (**61%**), and **Code & Charge Entry** (**51%**), which help providers protect patient data, process reimbursements more efficiently, and record billable services correctly, allowing teams to keep revenue moving while staying compliant. Billing & Invoicing 4.4 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers HIPAA Compliant 4.9 (34) 76.47% of 34 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.6 (54) 72.22% of 54 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Insurance Eligibility Verification 4.2 (41) 60.98% of 41 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims Remittance Advice 4.6 (41) 68.29% of 41 reviewers that rated this feature as important or highly important Document insurance payer providing an explanation of benefits (EOB). Claims Scrubbing 3.8 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Waystar 83 features Track outstanding invoices and the money owed from clients Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Software's ability to perform similar action on multiple similar files simultaneously Create, manage, and send invoices or bills to customers Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Manage insurance and claims adjuster agents Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Process of paying the insurance sum to the policyholder Process of tracking new and submitted claims and the status of submitted claims Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Alter the layout and content of dashboards Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Protect sensitive data for digital privacy Process of checking different types of data for accuracy to avoid errors or inconsistencies Process of investigating, analyzing, and resolving denied insurance claims Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Process of automatically notifying clients when payments fail to ensure invoices are paid Transfer of data from one computer system to another Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems A paperless claim form that is electronically shared Electronically collect payments for goods or services Plan, manage, and track the financial activities of an individual or organization Software specialized for anesthesiologists Software designed for the healthcare industry Form predictions based on past and present data/trends Use AI to generate content in the form of text, images, videos, etc. Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage billing and payments for a healthcare provider Administer and track medication inventory, schedules, dosage, and side-effects Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Allows medical providers to engage patients in a variety of ways to ensure their health. Online portal where patients can access information such as health records, treatment plants, etc. Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Create, manage, and track policies and procedures within an organization Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Automated process of charging customers at regular intervals for repeated access or use of a product or service Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (214) 4.4 Based on 214 reviews ## Pricing Value for money 4.2 (176) Value for money 4.2 (176) 4.2 Based on 176 reviews ## Integrations [ ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[ AxisCare Home Care Software](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[ CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/)[ Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[ Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (197) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (197) 4.3 Based on 197 reviews ## User reviews Overall rating 4.4 Based on 214 reviews Filter by rating Counts reflect reviews available in this feed. 5(135) 4(57) 3(8) 2(4) 1(10) Mentioned topic Recent reviews first, then most helpful RE Reviewer Senior Application Analyst Used the software for: 3-5 years ### "Waystar works well with EPIC - would recommend" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 Over the past 9 years we have maintained a very positive relationship with Waystar and have been glad to partner with them from claims billing to claims monitoring, RTE, and a growing number of other solution products. Waystar continues to be inquisitive and responsive to our needs, and we look forward to new ways in which we can partner together in the future. Pros Our client success specialists are very responsive, proactive, and thorough. Also, opening cases through customer support is user-friendly, and the user interface is pretty intuitive. The recent addition of the X12 comparison functionality for billing/claims finally checked off a 9-year wish list item - super helpful! Waystar has also seemed to integrate with EPIC very well. Cons The Analytics Tool has been improved from year to year. It could really be "plussed-up" if the available criteria to query would be a bit more granular, particularly with claims. Waystar receives data in all those 837 claim fields. It would be great to be able to report/capture on a lot more than what is currently surfaced in the tool. The "Proof of Timely Filing" document provided in the Claim History view is not accepted as "proof" by really any of the payers with which we have opened timeliness disputes. We have had to engage Waystar Customer Support to reach out directly to payers' clearinghouses to obtain written validation from them to then provide to the payer as verified proof of timely filing - which is a cumbersome and time consuming process. Connectivity with insurance payers for the RTE/Coverage Detection has left much to be desired. From inconsistent/inaccurate query results to available payer connections and functionality, there seems to be plenty of room for improvement when compared to other coverage vendors we've worked with previously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Human Resources Used the software for: 1-3 years ### "RIDICULOUS RUN-AROUND - POOR MANAGEMENT" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 26, 2026 Pros absoultely nothing. Would not reccomend doing business with them. Will tell several others about this experience with my 18 years in the industry I have not experienced this type of run-aroudn trying to close an account after servises were not up to industry standards. Cons I have cancelled services and spent multiple hours following up to get the account closed. A customer service agent named \[sensitive content hidden\], an accounting person named \[sensitive content hidden\], multiple salespeople named \[sensitive content hidden\] have all been on over 30 emails yet they still keep taking money from our bank account and tell us to reach out to accounting. Accounting states sales did not close the account properly. At this point I would not only NOT reccomend using them I would and will steer others in the industry to not use their serices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CBO Project Manager Used the software for: 3-5 years ### "Waystar Overview" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2026 Customer support and team collaboration is amazing. We have been with Waystar when they were previously Navicure. Great company! Pros The overall value and leadership that is given over the years has been wonderful. I highly recommend Waystar. Cons I don't have anything I can honestly say that I dislike about Waystar. They do a great job in all areas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director, Revenue Cycle Applications CBO Used the software for: 3-5 years ### "Waystar Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 23, 2026 We greatly value Waystar’s expertise and support and truly appreciate the reliability and responsiveness they have demonstrated throughout our partnership. We were affected by the cyber-attack on Change Healthcare, which served as our clearinghouse for dental claims and vendor for patient statements. Waystar quickly helped us resume operations, restoring our patient statements first and subsequently getting our dental claims live again. We look forward to continued collaboration and further success together. Pros We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI and automation) that consistently exceed our electronic insurance claims and patient statement needs, resulting in faster payments and fewer errors for our electronic billing and patient statement operations. Our Waystar account management team is always highly responsive and collaborative, making our experience both efficient and enjoyable. Cons The customer support can be better for both claims and enrollment as, sometimes it takes weeks before we get a response. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lisa H. Clearinghouse Administrator Used the software for: 3-5 years ### "Waystar beats any other clearinghouse...they're second to none." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 14, 2026 Waystar is user-friendly, integrates with EHR/EMR systems without issue, provides detailed reporting, uses AI and automation to reduce claim denials and rejections with a support team from top to bottom ready to assist in every possible. Any medical provider or billing company will not be disappointed.. Pros Waystar is highly secure with the two-factor authentication, has responsible, mature customer support on all levels providing regular updates, very user friendly for all technology levels even if someone is used to the "old school" way of billing. Waystar always responds quickly and efficiently with anything we bring to the table; collaborating both internally and with us without hesitation. Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical billing without them by our side. Waystar provides extreme value for our dollars and offers a wide variety of products and applications to meet any type of medical billing need. Cons Honestly, I'm hard pressed for any "cons". If any, the smaller "mom and pop" biller may find the pricing higher than others and perhaps the variety of applications and tools to be "overwhelming" to them. That being said, they should give view a "demo" and not be afraid as I believe they'll find they'll save manual efforts and costs in the long run... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 3-5 years ### "From a relationship value point of view " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2026 10/10! We have had a great experience since day one of implementation. We value our relationship with Waystar and hope to continue it for a long time. Pros Customer support and collaboration are amazing. They listen to their customers and understand our needs when building new features or enhancements. It really is a customer in mind culture on all levels. Cons Least, but definitely not a dislike is the patient pay platform support. The feature is still great but the service and support team doesn't seem to be as knowledgeably and have the flexibility that the claims side has. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physician- Practice Owner Used the software for: Less than 1 year ### "worst Clearing House" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 June 3, 2026 I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support requests from one person to another and as the result I have not been able to get my ERA for more than 3000 claims. I made a terrible mistake switching my Trizetto clearinghouse to Waystar. Be careful joining them. No body cares about your questions or problems. Pros none, I have nothing good to say about the company, the only thing they are good at is to try selling you new services. Cons customer service, by far is one of the worst customer services I have dealt before. They are very rude, unprofessional and impatient with your problems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer COO Used the software for: 3-5 years ### "Can't imagine switching! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 21, 2026 Overall experience has been good. They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and affordability, I can't imagine switching. Pros It does an excellent job with automations to determine front line rejections and access to eligibility and remits is very user friendly Cons Support cases are often hard to solve with several steps involved and sometimes cases being closed before full resolution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: 3-5 years ### "Best Clearinghouse!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Pros Waystar is the best clearinghouse! I have been using them for 15 years and couldn't be happier. They have great customer support. They identify in the claim when there is a rejection what the issue is. You can pull copies of submitted claims. Pull EOBs. I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company! Cons The biggest issue I have is that they archive claims and remits after 2 years. With the world of audits and takebacks it would be nice to be able to get older items. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Administrator Used the software for: 3-5 years ### "Waystar - definitely not a Star" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 2, 2025 Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal. Pros Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier. Cons Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/45512/ZirMed/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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