# Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Waystar the right Medical Practice Management solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45512/ZirMed/reviews --- Waystar 4.4 (207) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Waystar Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company!“ April 15, 2026 DL Dawn L Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. “ December 1, 2025 Cameron F COOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and affordability, I can't imagine switching.“ April 18, 2026 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar.“ March 5, 2025 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers.“ March 5, 2025 DM Danielle M Revenue cycle managerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this“ November 30, 2025 TU Taylor U Surgery CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect balances and even useful if needing to do over the phone.“ March 31, 2025 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest issue I have is that they archive claims and remits after 2 years.“ April 15, 2026 ## Showing most helpful reviews Showing 1-25 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thierry J. Business Administrator Hospital & Health Care Used the software for: 1-2 years ### "Zirmed provides excellent revenue cycle management, it is easy to use and responsive" April 25, 2018 5.0 Pros For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster. Cons As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility. Review Source VR Verified Reviewer Biller Specialist Hospital & Health Care Used the software for: 2+ years ### "AB's WAYSTAR REVIEW " May 26, 2022 4.0 Pros The function I like the most how easy and user friendly it is to submit a claim, verify the information is correct and it has been accepted, reviewed and submitted to the payer. Cons With my experience using Waystar, I really can not think of any aspect that I do not like or that needs to be better. Review Source IM Irina M. Managing Partner Hospital & Health Care Used the software for: I used a free trial ### "Horrible Customer Service and Software " January 29, 2025 1.0 After numerous attempts trying to get implemented, Waystar stopped responding when they finally did respond, they stated that what was discussed doesn’t really work in their software. The contract would need to be terminated and they would refund everything. Some times went by and they placed our company in collection. Customer service in non-existent with them as well. Pros They lied about their product, and didn’t deliver Cons Platform is not user friendly. They don’t deliver on their promise Review Source Elana H. CPC Medical Practice Used the software for: 2+ years ### "Great Product " December 12, 2018 4.0 Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system. Pros I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes. Cons Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time. Review Source Ashley G. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Clearinghouse used for Hospice & HomeHealth billing for 6 years" January 17, 2019 4.0 I don't have as much daily use of the software as I used to; but I would recommend it. Pros I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls. Cons The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update. Review Source Mai S. Managing Member Hospital & Health Care Used the software for: 2+ years ### "Poor customer support" October 26, 2018 3.0 We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product. Pros comprehensive payer list and easy function Cons extremely poor and slow customer service. Review Source Lenner M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Reports" November 21, 2018 4.0 Pros I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims Cons I don't like that it do not link to our current emr Review Source Danielle B. Billing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Waystar " May 27, 2021 5.0 Sending claims daily, watching for rejections, etc. Pros The work groups make it easy to work the claims, we still have some glitches to be worked out but so far so good! Cons I haven’t found much that I don’t like. I just wish some of the “catches” were easier to fix. Review Source VR Verified Reviewer Senior Accountant Hospital & Health Care Used the software for: 1-2 years ### "Medical Payments Made Easy!" August 21, 2018 5.0 Pros Really easy to apply and receive payments from patients. Cons I have not encountered any issues with this software. It does everything we need it to for our day to day functions. Review Source VR Verified Reviewer Certified Medical Reimbursement Specialist Used the software for: Less than 6 months ### "Great, easy way to see front-end rejections and access transmitted claims." February 28, 2018 4.0 Pros Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time. Cons So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed. Review Source AM Amy M. Billing Medical Practice Used the software for: 2+ years ### "Waystar buyers" September 20, 2022 4.0 Overall, I feel neutral about it, there are good and bad with all Software. This one could use a little tweaking but all in all it is fine. Pros I like the way that you can check you invoices to see when they were accepted by the payor and that it tells you the reason for the denial, whether it be, wrong ID, name/number, DOB, needs NDC, whatever and you are able to fix in the screen and resend the claim. Cons Having to go back and forth from this to the actual EMR, it would be nice if it was all in one, so you could fix the claim and it would show on the other side that you fixed it, instead of fixing and going into the other side to fix on that side. Review Source MM Miriam M. Medicare Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Third Company I've Brought Esolutions with Me!" January 25, 2019 4.0 My experience has overall been amazing. This is the third company I have "brought" eSolutions with me. My representative is beyond amazing and goes to the ends of the earth to make sure that the customer is satisfied. For sure that has kept me coming back every time I have moved to another corporate billing office. (Hopefully, I am here for a long time now.) The software is manageable and able to learn rather quickly. Again, customer support and technical support are always available. I also feel like the eSolutions people work as a team - particularly between technical support and customer service. Pros Broad scope of services, ease of use, fantastic customer support, fantastic technical support. Especially love the "live chat" option. The abilty to quickly and accurately correct claims that have been returned to provider (making corrections through Medicare Ace.). Love the Roster Billing. Love the ease to "create a claim" when needed. Also that there are prompts and scrubs when checking and fixing a returned claim. The ability to track ADRs is fantastic. Cons When there is an internet/technical problem with eSoutions or one of the intermediaries, eSolutions does not place a warning at the opening screen which would be extremely helpful. (Zirmed does doe this.) Because then time is spent trying to ascertain whether this is a corporate IT problem or a general internet/provider problem. Review Source GK Gina K. Billing and Accounts Receivable Director Medical Practice Used the software for: 2+ years ### "Waystar Customer Service / Value for the money " March 4, 2022 4.0 Pros You have the ability to correct claims that reject by the insurance company. Waystar also provides "scrubbing" for the electronic claims and sends back "Waystar level rejections" so that edits can be made before claims transmit to the payer source. The layout is very user-friendly and straightforward. Cons Customer service is very poor. There is a failure to fix problems in a timely manner. Each customer service team (claims solution, remit solution, patient statements, credit cards, client billing, etc.) clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to go unresolved for unreasonable lengths of time. Review Source LR LaKeycia R. Practice Manager Medical Practice Used the software for: 2+ years ### "Very Satisfied With Waystar" May 26, 2022 5.0 Pros I really love the ease of use and therefore highly recommend this product to other colleagues. Cons I do not have any so far my experience is going well. Reason for choosing Waystar Great product and customer services Review Source JG Joe G. Executive Director Hospital & Health Care Used the software for: 2+ years ### "A sad case of an incompetent company buying and ruining a great piece of software" January 18, 2022 2.0 Fantastic software - absolutely incompetent service. Pros We've used Zirmed for quite a few years. The product itself is great! Intuitive, effective, everything. We prefer to every other clearinghouse we've tried. Cons Waystar purchased Zirmed a couple years ago. Now, the service is amount the worst I've ever heard of. Currently, about 65% of my bill goes toward a feature that I don't believe we're using. I've been through months and months of emails, calls and service tickets trying to get an answer to the very simple question, "What am I paying for?". The only confident answers I've gotten have been inaccurate, but most simply don't know. They refer me to other departments. The best part is that they also caution us not to turn off the feature, because if it is serving a purpose (which no one can confirm/deny), then we may not be able to restore it after it is turned off. It is an awful shame that this ridiculous company bought and ruined our favorite clearinghouse. We are currently looking for a product (all of which we prefer less than the zirmed product) that is being offered by a minimally operative company. The transition is very challenging - please, if you're looking for a clearinghouse, DO NOT allow yourself to become dependent on these clowns. Its where we are now and its a bad spot to be in. Review Source KS Kimberley S. PATIENT ACCOUNT REP Hospital & Health Care Used the software for: 2+ years ### "great product for claim management" May 26, 2022 5.0 It is a great product and i really enjoy using it. Pros my abilities to work claims as they come in, before thing get out of hand. I can catch the claims as they deny and get them corrected. Cons there are a few times when things just don't seem to work correctly, but that would be the only time. Review Source dC derek C. Office/Clinic Manager Medical Practice Used the software for: 2+ years ### "Used mainly for confirming insurances are valid/active" June 27, 2018 4.0 Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic Pros Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient. Cons The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned Review Source AW Annie W. Collection Specialist Mental Health Care Used the software for: 2+ years ### "waystar review" September 21, 2022 5.0 The benefit for using the software is that it is very informative and very easy to read and use. Pros The software is easy to maneuver through. I can easily find results for claims that have been submitted. Such as received date and time. Cons I have no dislike about the software. When there are issues with the software we are immediately notified. When payors cancel service with the software we are immediately notified. Review Source KJ Kandis J. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The Way to Revenue Cycle Management" May 31, 2022 5.0 Running Specialty Reports Pros I like that it will reject unclean claims and you can edit right online Cons Name matching because I am unaware of if it is the insurance and insurer Review Source DL Dorota L. Office Manager Medical Practice Used the software for: 2+ years ### "Great resource" June 11, 2019 5.0 Overall Waystar has been invaluable to our company. It's a one stop shop for us for claims and payments. Pros This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks. Cons I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that. Review Source AR Andrea R. Hearing Instrument Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Claims Processing Software" September 20, 2022 5.0 Overall, Waystar has been great for our office. Pros Product is easy to use and they do provide online training for new staff members if needed. Claims get submitted with ease and if there is an issue, we are notified right away. Cons I would like if they had a "chat box" which enabled us to speak directly with a customer service representative when needed. Review Source JW Jessica W. Assistant Director Mental Health Care Used the software for: 2+ years ### "Waystar is one of the best in the industry" May 31, 2022 5.0 Overall our experience has been decent. The only thing we dislike is the pricing continuing to go up, which may in the future effect if we continue to use Waystar. Pros Easy to use, quick to get remits back, and submitted to proper insurance channels. Cons Nothing at this time to report. Software is easy to use and I've had no issues. Review Source LA Lucy A. VP Hospital & Health Care Used the software for: 2+ years ### "Waystar is one of the better productions and user friendly." June 7, 2022 4.0 Pros User friendly for the most of all of the applications. Cons Claims processing has too many categories, somethings should be combined - ex. professional claims and institutional claims data, reports, etc. Reason for choosing Waystar prior knowledge and ease of use. Review Source JB Jeanie B. Billing Coordinator Medical Practice Used the software for: 2+ years ### "Very User Friendly" September 20, 2022 5.0 Pros Waystar is very easy to use for all user types. I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission. Cons I do not have any cons at this time from using Waystar. Review Source GO Glenda O. AR Hospital & Health Care Used the software for: 2+ years ### "Billing and Denied Claims" October 3, 2022 5.0 Cleaner claims, Easier denial access and appeal access. Pros The billing feature and claims follow up has been a great tool for our team. Easy access to correct claims rejections and be able to resubmit same day. The claims denials has the EOB with ease to access. Also like the appeal feature. You can send right from the system. Cons I was not part of the process of installation of this software. The one issue we have is the secondary claims, we bill line item and it places the information in both line item and claim. You have to go in to the claim manually and correct. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.