# Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Waystar the right Medical Billing solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45512/ZirMed/reviews --- Waystar 4.4 (210) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Waystar Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company!“ April 15, 2026 JM John M Physician- Practice OwnerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support requests from one person to another and as the result I have not been able to get my ERA for more than 3000 claims.“ May 30, 2026 Cameron F COOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and affordability, I can't imagine switching.“ April 18, 2026 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar.“ March 5, 2025 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers.“ March 5, 2025 DL Dawn L Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. “ December 1, 2025 LH Lisa H Clearinghouse AdministratorMedical Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical billing without them by our side. “ June 11, 2026 LH Lisa H Clearinghouse AdministratorMedical Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Honestly, I'm hard pressed for any "cons". If any, the smaller "mom and pop" biller may find the pricing higher than others and perhaps the variety of applications and tools to be "overwhelming" to them. “ June 11, 2026 ## Showing most helpful reviews Showing 1-25 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cyrena A. Medical Insurance Coordinator Jackson Revenue Management Hospital & Health Care Used the software for: 1-2 years ### "Using Navicure for the 1st time was fairly easy. " January 16, 2018 5.0 Easier way to find the reason of the rejected and denied claims daily. Pros Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service. Cons Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well. Review Source SC Santin C. Billing Director Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use" August 9, 2019 5.0 I like using all the apps within ESolutions. I really like the MAVEN software for submitting ADRs and appeals. Pros I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have. Cons Sometimes the eligibility takes a long period of time. Switched from [Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/) It was not user friendly, especially claim resubmission. I also had a previous poor customer service experience. Review Source BN Betty N. Clinic Director Medical Practice Used the software for: 2+ years ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" March 5, 2025 1.0 traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. Pros We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. Cons 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. Review Source VR Verified Reviewer Biller Specialist Hospital & Health Care Used the software for: 2+ years ### "AB's WAYSTAR REVIEW " May 26, 2022 4.0 Pros The function I like the most how easy and user friendly it is to submit a claim, verify the information is correct and it has been accepted, reviewed and submitted to the payer. Cons With my experience using , I really can not think of any aspect that I do not like or that needs to be better. Review Source Thierry J. Business Administrator Hospital & Health Care Used the software for: 1-2 years ### "Zirmed provides excellent revenue cycle management, it is easy to use and responsive" April 25, 2018 5.0 Pros For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster. Cons As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility. Review Source Mai S. Managing Member Hospital & Health Care Used the software for: 2+ years ### "Poor customer support" October 26, 2018 3.0 We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product. Pros comprehensive payer list and easy function Cons extremely poor and slow customer service. Review Source Lenner M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Reports" November 21, 2018 4.0 Pros I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims Cons I don't like that it do not link to our current emr Review Source Danielle B. Billing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Waystar " May 27, 2021 5.0 Sending claims daily, watching for rejections, etc. Pros The work groups make it easy to work the claims, we still have some glitches to be worked out but so far so good! Cons I haven’t found much that I don’t like. I just wish some of the “catches” were easier to fix. Review Source VR Verified Reviewer Senior Accountant Hospital & Health Care Used the software for: 1-2 years ### "Medical Payments Made Easy!" August 21, 2018 5.0 Pros Really easy to apply and receive payments from patients. Cons I have not encountered any issues with this software. It does everything we need it to for our day to day functions. Review Source VR Verified Reviewer Certified Medical Reimbursement Specialist Used the software for: Less than 6 months ### "Great, easy way to see front-end rejections and access transmitted claims." February 28, 2018 4.0 Pros Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time. Cons So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed. Review Source DH Donna H. Consultant Hospital & Health Care Used the software for: 2+ years ### "Waystar" May 27, 2022 4.0 Overall, you are able to generate and send all billing with ease. I've ran revenue cycle departments using this product and find it meets all the needs to be efficient and accurate. I've used Ability and is much easier to navigate. Pros is an easy to use software to manage your revenue cycle. It is simple to teach those that have had no experience using it. The RA's are easy to post in your system. It is easy to navigate. Cons They only keep information up to 2 years, so when you are audited or are researching old balances, you can't find the EOB's. There needs to be a feature that you can send claims to and make changes to the claim without it electronically going to a payor. (IV home health claims). Customer service is lacking people who have actually used the product. So, when you call they don't understand the issue. They are slow.... in responding to tickets/issues. Review Source MM Marlo M. ADMIN Hospital & Health Care Used the software for: 2+ years ### "Great Software for Great Price" September 20, 2022 5.0 great software and very happy with customer service Pros Very user friendly for both the clinical and office staff Cons would like to see all doc information interchangeable if wrong doc was utilized Reason for choosing Waystar user friendly for all staff needs Review Source KT Kari T. General manager Financial Services Used the software for: 2+ years ### "The best clearinghouse, etc I’ve ever used" June 23, 2020 4.0 We’ve used Zirmed/ for years after switching from Gateway EDI (now Trizetto). It’s so much more user friendly and easier to search for information in batches. The customer support is WAY better, as well. Waystar has tickets you can track yourself, where as if you open a ticket in Trizetto you can’t see it afterwards so you have to keep your own records so they don’t forget about you. Pros is the most user friendly and comprehensive clearinghouse I’ve ever used. It’s extremely simple to search out needed information. It links with our Practice Management software systems making file submission a breeze. And the batch history And search options make it easy to Find anything you’re looking for. I like that it has a patient credit card payment feature, but I admit, we’re not using that to the full extent it’s capable of, yet. Cons The reporting could be more extensive. We don’t have the analytics feature because the same info is in our systems, but I’m sure that would solve that issue. The billing is a little confusing. We have a parent account that used to be Zirmed and another large account that used to be Navicure. They are now both since they merged but the billing is completely different on both accounts. Review Source CO Cindy O. Technology Integration Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Waystar has bank for your dollars" September 20, 2022 4.0 I have been working with for over 20 years and would recommend the ease of use. Pros We are able to have claim sweeps hourly and 277 transactions feed back into our system to ensure full claims process. Any errors are routed appropriately. We also use the eligibility and claim status functions. Having the ability to check eligibility without going to a payer portal is a game changer. Cons Support seems to have declined since the beginning of Covid. We have reached out multiple times with questions on our invoices with no response. Our account representative insists this is not their place to assist with invoices. Review Source JM Joanna M. Office Adninistrator Medical Devices Used the software for: 2+ years ### "Great Communication Makes My Day Better" October 4, 2022 5.0 Support is excellent. Issues are resolved quickly. Communication is always key and is available by phone, email, etc. Pros is integrated with my electronic records program. It was very straightforward to get started. This makes my daily life better. We are all humans and being able to review what I did or didn't do is a blessing. Cons We are a small company and do not need a lot if the features meant for physicians. Review Source JG Joe G. Executive Director Hospital & Health Care Used the software for: 2+ years ### "A sad case of an incompetent company buying and ruining a great piece of software" January 18, 2022 2.0 Fantastic software - absolutely incompetent service. Pros We've used Zirmed for quite a few years. The product itself is great! Intuitive, effective, everything. We prefer to every other clearinghouse we've tried. Cons purchased Zirmed a couple years ago. Now, the service is amount the worst I've ever heard of. Currently, about 65% of my bill goes toward a feature that I don't believe we're using. I've been through months and months of emails, calls and service tickets trying to get an answer to the very simple question, "What am I paying for?". The only confident answers I've gotten have been inaccurate, but most simply don't know. They refer me to other departments. The best part is that they also caution us not to turn off the feature, because if it is serving a purpose (which no one can confirm/deny), then we may not be able to restore it after it is turned off. It is an awful shame that this ridiculous company bought and ruined our favorite clearinghouse. We are currently looking for a product (all of which we prefer less than the zirmed product) that is being offered by a minimally operative company. The transition is very challenging - please, if you're looking for a clearinghouse, DO NOT allow yourself to become dependent on these clowns. Its where we are now and its a bad spot to be in. Review Source KS Kimberley S. PATIENT ACCOUNT REP Hospital & Health Care Used the software for: 2+ years ### "great product for claim management" May 26, 2022 5.0 It is a great product and i really enjoy using it. Pros my abilities to work claims as they come in, before thing get out of hand. I can catch the claims as they deny and get them corrected. Cons there are a few times when things just don't seem to work correctly, but that would be the only time. Review Source dC derek C. Office/Clinic Manager Medical Practice Used the software for: 2+ years ### "Used mainly for confirming insurances are valid/active" June 27, 2018 4.0 Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic Pros Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient. Cons The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned Review Source AW Annie W. Collection Specialist Mental Health Care Used the software for: 2+ years ### "waystar review" September 21, 2022 5.0 The benefit for using the software is that it is very informative and very easy to read and use. Pros The software is easy to maneuver through. I can easily find results for claims that have been submitted. Such as received date and time. Cons I have no dislike about the software. When there are issues with the software we are immediately notified. When payors cancel service with the software we are immediately notified. Review Source KJ Kandis J. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "The Way to Revenue Cycle Management" May 31, 2022 5.0 Running Specialty Reports Pros I like that it will reject unclean claims and you can edit right online Cons Name matching because I am unaware of if it is the insurance and insurer Review Source DL Dorota L. Office Manager Medical Practice Used the software for: 2+ years ### "Great resource" June 11, 2019 5.0 Overall has been invaluable to our company. It's a one stop shop for us for claims and payments. Pros This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks. Cons I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that. Review Source AR Andrea R. Hearing Instrument Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Claims Processing Software" September 20, 2022 5.0 Overall, has been great for our office. Pros Product is easy to use and they do provide online training for new staff members if needed. Claims get submitted with ease and if there is an issue, we are notified right away. Cons I would like if they had a "chat box" which enabled us to speak directly with a customer service representative when needed. Review Source JW Jessica W. Assistant Director Mental Health Care Used the software for: 2+ years ### "Waystar is one of the best in the industry" May 31, 2022 5.0 Overall our experience has been decent. The only thing we dislike is the pricing continuing to go up, which may in the future effect if we continue to use . Pros Easy to use, quick to get remits back, and submitted to proper insurance channels. Cons Nothing at this time to report. Software is easy to use and I've had no issues. Review Source LA Lucy A. VP Hospital & Health Care Used the software for: 2+ years ### "Waystar is one of the better productions and user friendly." June 7, 2022 4.0 Pros User friendly for the most of all of the applications. Cons Claims processing has too many categories, somethings should be combined - ex. professional claims and institutional claims data, reports, etc. Reason for choosing Waystar prior knowledge and ease of use. Review Source JB Jeanie B. Billing Coordinator Medical Practice Used the software for: 2+ years ### "Very User Friendly" September 20, 2022 5.0 Pros is very easy to use for all user types. I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission. Cons I do not have any cons at this time from using . 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