--- title: "Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Waystar the right Claims Processing solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/45512/ZirMed/reviews/" page_type: "reviews" language: "en" --- Waystar 4.4 (213) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Waystar Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews AF Alegria F Director, Revenue Cycle Applications CBOHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI and automation) that consistently exceed our electronic insurance claims and patient statement needs, resulting in faster payments and fewer errors for our electronic billing and patient statement operations.“ June 19, 2026 BF Bethanie F Director of Human ResourcesMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “A customer service agent named \[sensitive content hidden\], an accounting person named \[sensitive content hidden\], multiple salespeople named \[sensitive content hidden\] have all been on over 30 emails yet they still keep taking money from our bank account and tell us to reach out to accounting. “ July 21, 2026 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company!“ April 15, 2026 JM John M Physician- Practice OwnerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support requests from one person to another and as the result I have not been able to get my ERA for more than 3000 claims.“ May 30, 2026 Cameron F COOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “They are the first Clearinghouse I have ever used but all in all, between their reports, automations, reports, and affordability, I can't imagine switching.“ April 18, 2026 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar.“ March 5, 2025 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers.“ March 5, 2025 DL Dawn L Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. “ December 1, 2025 ## Showing most helpful reviews Showing 1-25 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cyrena A. Medical Insurance Coordinator Jackson Revenue Management Hospital & Health Care Used the software for: 1-2 years ### "Using Navicure for the 1st time was fairly easy. " January 16, 2018 5.0 Easier way to find the reason of the rejected and denied claims daily. Pros Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service. Cons Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well. Review Source JS Jeanne S. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Functional, easy-to-use software" September 20, 2022 5.0 Consistent product with results. New features added regularly Pros Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR Cons New features and functions that are added require additional fees. Review Source BN Betty N. Clinic Director Medical Practice Used the software for: 2+ years ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" March 5, 2025 1.0 Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. Pros We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. Cons 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. Review Source SC Santin C. Billing Director Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use" August 9, 2019 5.0 I like using all the apps within ESolutions. I really like the MAVEN software for submitting ADRs and appeals. Pros I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have. Cons Sometimes the eligibility takes a long period of time. Switched from [Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/) It was not user friendly, especially claim resubmission. I also had a previous poor customer service experience. Review Source Thierry J. Business Administrator Hospital & Health Care Used the software for: 1-2 years ### "Zirmed provides excellent revenue cycle management, it is easy to use and responsive" April 25, 2018 5.0 Pros For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster. Cons As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility. Review Source Mai S. Managing Member Hospital & Health Care Used the software for: 2+ years ### "Poor customer support" October 26, 2018 3.0 We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product. Pros comprehensive payer list and easy function Cons extremely poor and slow customer service. Review Source Lenner M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Reports" November 21, 2018 4.0 Pros I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims Cons I don't like that it do not link to our current emr Review Source Danielle B. Billing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Waystar " May 27, 2021 5.0 Sending claims daily, watching for rejections, etc. Pros The work groups make it easy to work the claims, we still have some glitches to be worked out but so far so good! Cons I haven’t found much that I don’t like. I just wish some of the “catches” were easier to fix. Review Source VR Verified Reviewer Senior Accountant Hospital & Health Care Used the software for: 1-2 years ### "Medical Payments Made Easy!" August 21, 2018 5.0 Pros Really easy to apply and receive payments from patients. Cons I have not encountered any issues with this software. It does everything we need it to for our day to day functions. Review Source VR Verified Reviewer Certified Medical Reimbursement Specialist Used the software for: Less than 6 months ### "Great, easy way to see front-end rejections and access transmitted claims." February 28, 2018 4.0 Pros Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time. Cons So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed. Review Source MC Megan C. Patient Service Representative Medical Practice Used the software for: Less than 6 months ### "Reliable and Easy!" March 31, 2025 5.0 Super easy and quick, helps the check in process be more smooth Pros Easy Use and very user friendly. Doesn't take to long to learn Cons Sometimes has long loading times and won't refresh automatically. Review Source SC Sheila C. Billing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Software for Medicare Billing for Home Health" August 28, 2022 4.0 Overall, Waystar is an excellent tool for Medicare and non Medicare Billing, user friendly and very dynamic. It helps billers stay organized and on top of timely filing issues. Pros what I like most about this software is their ability to manually entering claims daily. While other clearing houses take 48 to 72 hours to process claims, Waystar does so daily and within a few minutes. This feature assures the user that their claims will be billed in a time sensitive way. It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other departments like Intake, and Authorizations. It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously. Cons The only negative aspect that I see is that lately their customer support is lacking resources. A few months ago, we were able to get someone to help over the phone after a few minutes of hold, and lately, their call hold time exceeds 45 minutes to an hour sometimes. Their customer service through email option, even though is very efficient, it takes a couple of days to receive an answer back, and some issues need to be resolved faster than that. Review Source MH Mary H. Main biller Hospital & Health Care Used the software for: 2+ years ### "basm " September 29, 2022 5.0 Pros It is just easy to work with. I don't use all of the features but the ones I do use are very user friendly. The charge entry is very easy and so is looking up the remits for payments. When I post payments it is so much easier to look in waystar then other websites. Cons I don't really have a any problems with it other then lately if we reverse and rebill an account it won't let me rebill it again if it needs to be done again. I end up having to delete everything to zero and redo it all even adding the payments back it. It didn't used to be this way. Review Source MJ Mike J. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Waystar (Formerly Zirmed)" January 21, 2019 5.0 Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need. Pros You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again. Cons You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer. Review Source SJ Sue J. Certified Medical Biller Medical Practice Used the software for: 2+ years ### "Revenue Cycle Management" June 3, 2022 5.0 The overall experience with Waystar has been very positive. Pros This is a very important product/feature to keep control of payments coming in and also claims being rejected. This is a feature that I use daily! Cons I think it's very hard to sign up new Payers in the the account tab. Waystar use to sign up the payers for us and now I have to print forms, get them to Waystar etc etc. Reason for choosing Waystar We liked the ease of use when we watched the demo Review Source TK Tina K. Provider Medical Practice Used the software for: 1-2 years ### "Too Many Hidden Fees" May 31, 2019 3.0 I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them. Our payment processing with them got very expensive because they did not have a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. I ended up switching to a different credit card processing company that gave a rate that is 15% less than their processing rate, they don't charge a monthly fee, they don't have a contract, and they don't have any hidden fees. So having to ride out this contract and using the new company to process my credit card transactions will save me more money than if I use them until the end of my contract. Lesson learned. Pros The payments for the patients were listed and you can access it anytime to verify payments. Cons All the hidden fees and it got expensive with them not having a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. Review Source BH Brenda H. Office Manager/medical coder Medical Practice Used the software for: 2+ years ### "Great product for a great value" May 31, 2020 5.0 We started with Zirmed and transitioned to Waystar. It was flawless. It's easy to use. The value is excellent. They have a huge list of insurances OR you can have them send a paper claim. We were working with an older (outdated, frankly) practice management software and Waystar worked with us so we could still upload claims. Editing rejected claims is very easy. There are also Premium products you can buy if you would like to streamline your RCM such as code look up and insurance verification. Pros It is very user friendly. Their customer service has always been very responsive. Cons Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard. Reason for choosing Waystar I was pleased by the price, the functionality it offered, and the sales/tech people were wonderful and weren't pushy. Review Source AB Angela B. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Waystar works" June 20, 2023 5.0 very happy with this program - I am not the daily user of it, but our coder and biller likes it. Pros is an accurate program that integrates with our very difficult operating system, allowing easy claims processing, monitoring and corrections or resubmissions as needed Cons Overall we are very pleased with Waystar - it is cost effective and works well with our billing program Allscripts, the only negative per say is that not all payors are included so a second system for insurance verification is needed at times or for claims submissions. Review Source CL Cheryl L. follow up specialist Medical Practice Used the software for: 2+ years ### "Worth the time and effort" September 20, 2022 5.0 I love the flow and ease in finding what I need to do my job Pros it has the info I need . Customer service is helpful and knowledgeable when issues arise Cons love it all. we use daily and always has our needed info Review Source JB Jenny B. Administrator Medical Practice Used the software for: 2+ years ### "Great customer service and sales team." July 12, 2018 5.0 efficient claims processing, denials management, great reports with comparrisons to others in the same industry. Pros Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there. Cons Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon. Review Source ED Erika D. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "Claims" October 3, 2022 4.0 Pros Waystar helps tremendously to send claims clean, quick and efficiently. Also helps to correct any errors that may show, to resend them correctly. Cons Took some getting used to, to view and submit claims resubmissions. But after a few tries, it's fairly easy to use. Review Source CC Carmen C. Regional Business Office Director Hospital & Health Care Used the software for: 2+ years ### "Waystar for Electronic Claims Submission and Guarantor/Pt. Statements" December 16, 2021 4.0 Overall its a solid product that helps us cut down on the time from bill submission to getting paid by the 3rd party payer because of cleaner claims. Pros Ease of use. Ease to deploy across 250+ behavioral health facilities in multiple U.S. States. Cons Retrieval of E.O.B.'s - Explanation of Benefits. The view could be enhanced to make them easier to decipher/read. Reason for choosing Waystar From the demos we saw, Waystar was the consensus winner. Ease of ease appeared to swing it our way as a team decision. Review Source TB Tracie B. Billing Supervisor Medical Practice Used the software for: 2+ years ### "Billing review" September 26, 2022 4.0 satisfactory Pros The ease of pulling remittance files and seeing all claim rejections. Very easy to fix. Cases are easily set up and support personnel are very helpful Cons I really do not have anything that I dislike about the software Reason for choosing Waystar we had no choice. It was the product LGH chose to use but we like it Review Source JB Jenny B. Administrator Medical Practice Used the software for: 2+ years ### "From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he" September 19, 2017 5.0 Expense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips! Pros I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs. Review Source JM Jaime M. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Customer service" September 20, 2022 4.0 Easy to navigate website Pros Customer Service for Waystar is very good, friendly and responsive Cons Better payer enrollment capabilities. Also better responses from enrollment tasks that need more information Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.