--- title: "Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Waystar the right Medical Billing solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/45512/ZirMed/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Waystar 4.4 (214) [View alternatives](https://www.capterra.com/p/45512/ZirMed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Waystar Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews AF Alegria F Director, Revenue Cycle Applications CBOHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “We have found Waystar to be a highly efficient and trusted partner, offering advanced products and solutions (using AI and automation) that consistently exceed our electronic insurance claims and patient statement needs, resulting in faster payments and fewer errors for our electronic billing and patient statement operations.“ June 19, 2026 BF Bethanie F Director of Human ResourcesMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “A customer service agent named \[sensitive content hidden\], an accounting person named \[sensitive content hidden\], multiple salespeople named \[sensitive content hidden\] have all been on over 30 emails yet they still keep taking money from our bank account and tell us to reach out to accounting. “ July 21, 2026 Kristin H ownerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I like that you can have users assigned to individual clinics and not all clinics in the waystar account - great for a billing company!“ April 15, 2026 JM John M Physician- Practice OwnerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “I have been with Waystar for more than 8 months and I have seen nothing but misleading information and passing support requests from one person to another and as the result I have not been able to get my ERA for more than 3000 claims.“ May 30, 2026 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers.“ March 5, 2025 BN Betty N Clinic DirectorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar.“ March 5, 2025 LH Lisa H Clearinghouse AdministratorMedical Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Waystar is a wonderful partner to us; I simply can't fathom using any other clearinghouse nor doing any kind of medical billing without them by our side. “ June 11, 2026 DL Dawn L Practice AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. “ December 1, 2025 ## Showing most helpful reviews Showing 1-25 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cyrena A. Medical Insurance Coordinator Jackson Revenue Management Hospital & Health Care Used the software for: 1-2 years ### "Using Navicure for the 1st time was fairly easy. " January 16, 2018 5.0 Easier way to find the reason of the rejected and denied claims daily. Pros Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service. Cons Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well. Review Source JS Jeanne S. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Functional, easy-to-use software" September 20, 2022 5.0 Consistent product with results. New features added regularly Pros Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR Cons New features and functions that are added require additional fees. Review Source BN Betty N. Clinic Director Medical Practice Used the software for: 2+ years ### "Beware of Waystar’s Hidden Auto-Renewal & Illegal Price Hikes" March 5, 2025 1.0 Waystar traps medical providers into multi-year contracts with unfair terms, sneaky price hikes, and no ethical way to exit. If you sign up, be prepared for hidden fees, forced renewals, increased pricing, and an uphill battle if you ever try to leave. If you’re a practice owner, read the fine print carefully before signing with Waystar. There are better clearinghouse services out there that are more capable, affordable with seamless EHR integration that don’t rely on deception to keep customers. We originally signed a contract in 2015 with Navicure, which later became Waystar. The contract contained a 24-month auto-renewal clause, meaning if we didn’t cancel at least 90 days before renewal, we were locked in for another 2 years because they use a "go live date" instead of the signed contract date and considered us passed the 90 day window to cancel before auto renewal. In January 2025, we received only 60 days’ notice (not the required 90) that our prices would increase. The price increased from $115.43 to $365.43 per month—a greater than 200% increase, when the contract explicitly states that annual increases cannot exceed 5% unless justified by CPU-H inflation rates. They refused to allow early termination unless we paid out the full term upfront for services we wouldn’t even be able to use. Pros We had been customers for 10 years, back when it used to be Navicure. I can't believe this is how they treat long term customers. Cons 🚨 Predatory Auto-Renewals: The contract renews for two years at a time, and they do not send proper reminders before you’re locked in again. 🚨 Unlawful Price Increases: They increased our rates without contractually required notice and far beyond what was allowed (over 200%) 🚨 No Way to Leave: They refuse to let clinics exit the contract early unless you pay the entire balance upfront—even if you’re not using the service. 🚨 Data Access Held Hostage: If you terminate, you instantly lose access to all claims and financial data unless you pay additional fees to reactivate. Review Source SC Santin C. Billing Director Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use" August 9, 2019 5.0 I like using all the apps within ESolutions. I really like the MAVEN software for submitting ADRs and appeals. Pros I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have. Cons Sometimes the eligibility takes a long period of time. Switched from [Inovalon Provider Cloud](https://www.capterra.com/p/162841/Inovalon-Provider-Cloud/) It was not user friendly, especially claim resubmission. I also had a previous poor customer service experience. Review Source Thierry J. Business Administrator Hospital & Health Care Used the software for: 1-2 years ### "Zirmed provides excellent revenue cycle management, it is easy to use and responsive" April 25, 2018 5.0 Pros For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster. Cons As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility. Review Source CR Carrie R. Owner Hospital & Health Care Used the software for: 2+ years ### "Choose Another Company...much better options out there than Waystar" April 28, 2020 1.0 I haven’t been happy with the service when they were NAvicure or Waystar. Pros I didn’t feel that their software was very useful. Cons The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, \[SENSITIVE CONTENT HIDDEN\] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Waystar It seemed ok at the time. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Cost effective; telehealth; easy to use; great customer service Review Source Mai S. Managing Member Hospital & Health Care Used the software for: 2+ years ### "Poor customer support" October 26, 2018 3.0 We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product. Pros comprehensive payer list and easy function Cons extremely poor and slow customer service. Review Source Lenner M. Manager Hospital & Health Care Used the software for: 1-2 years ### "Reports" November 21, 2018 4.0 Pros I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims Cons I don't like that it do not link to our current emr Review Source Danielle B. Billing Specialist Hospital & Health Care Used the software for: 6-12 months ### "Waystar " May 27, 2021 5.0 Sending claims daily, watching for rejections, etc. Pros The work groups make it easy to work the claims, we still have some glitches to be worked out but so far so good! Cons I haven’t found much that I don’t like. I just wish some of the “catches” were easier to fix. Review Source VR Verified Reviewer Senior Accountant Hospital & Health Care Used the software for: 1-2 years ### "Medical Payments Made Easy!" August 21, 2018 5.0 Pros Really easy to apply and receive payments from patients. Cons I have not encountered any issues with this software. It does everything we need it to for our day to day functions. Review Source lG lauren G. office manager Hospital & Health Care Used the software for: 6-12 months ### "THE BEST clearinghouse to trust with your claims" February 27, 2025 5.0 Pros Hands down the BEST clearinghouse we have found yet! Cons So far nothing. Everything has gone smoothly and efficiently. Review Source JS Jessie S. COO Hospital & Health Care Used the software for: 2+ years ### "Pretty Good Product" September 20, 2022 4.0 Overall I do like Waystar and would be hesitant to leave. It is very intuitive and we have very little issues with claims. Pros Waystar is very easy to use. Its features are robust and we have very limited issues with Waystar. We have to give very little Waystar training to our new employees because it is so easy to use. Cons In general I feel things run fairly smoothly with Waystar but when they \*don't\* I feel it is hard to get help or clarification on issues. We are often advised to contact the payer or it takes a while to hear back on more complicated tickets. Downtime of various applications has increased recently as well. Reason for choosing Waystar We were with Navicure prior to the Waystar acquisition and wanted to stick around as we had such great customer service with Navicure. Review Source AM Amy M. Billing Medical Practice Used the software for: 2+ years ### "Waystar buyers" September 20, 2022 4.0 Overall, I feel neutral about it, there are good and bad with all Software. This one could use a little tweaking but all in all it is fine. Pros I like the way that you can check you invoices to see when they were accepted by the payor and that it tells you the reason for the denial, whether it be, wrong ID, name/number, DOB, needs NDC, whatever and you are able to fix in the screen and resend the claim. Cons Having to go back and forth from this to the actual EMR, it would be nice if it was all in one, so you could fix the claim and it would show on the other side that you fixed it, instead of fixing and going into the other side to fix on that side. Review Source MM Miriam M. Medicare Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Third Company I've Brought Esolutions with Me!" January 25, 2019 4.0 My experience has overall been amazing. This is the third company I have "brought" eSolutions with me. My representative is beyond amazing and goes to the ends of the earth to make sure that the customer is satisfied. For sure that has kept me coming back every time I have moved to another corporate billing office. (Hopefully, I am here for a long time now.) The software is manageable and able to learn rather quickly. Again, customer support and technical support are always available. I also feel like the eSolutions people work as a team - particularly between technical support and customer service. Pros Broad scope of services, ease of use, fantastic customer support, fantastic technical support. Especially love the "live chat" option. The abilty to quickly and accurately correct claims that have been returned to provider (making corrections through Medicare Ace.). Love the Roster Billing. Love the ease to "create a claim" when needed. Also that there are prompts and scrubs when checking and fixing a returned claim. The ability to track ADRs is fantastic. Cons When there is an internet/technical problem with eSoutions or one of the intermediaries, eSolutions does not place a warning at the opening screen which would be extremely helpful. (Zirmed does doe this.) Because then time is spent trying to ascertain whether this is a corporate IT problem or a general internet/provider problem. Review Source GK Gina K. Billing and Accounts Receivable Director Medical Practice Used the software for: 2+ years ### "Waystar Customer Service / Value for the money " March 4, 2022 4.0 Pros You have the ability to correct claims that reject by the insurance company. Waystar also provides "scrubbing" for the electronic claims and sends back "Waystar level rejections" so that edits can be made before claims transmit to the payer source. The layout is very user-friendly and straightforward. Cons Customer service is very poor. There is a failure to fix problems in a timely manner. Each customer service team (claims solution, remit solution, patient statements, credit cards, client billing, etc.) clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to go unresolved for unreasonable lengths of time. Review Source LR LaKeycia R. Practice Manager Medical Practice Used the software for: 2+ years ### "Very Satisfied With Waystar" May 26, 2022 5.0 Pros I really love the ease of use and therefore highly recommend this product to other colleagues. Cons I do not have any so far my experience is going well. Reason for choosing Waystar Great product and customer services Review Source TO Trace O. Medicare Biller Hospital & Health Care Used the software for: 2+ years ### "Good but Problems" November 3, 2021 3.0 If it wasn't for the claims processing delays, I would say that Waystar is wonderful. Everything else about it is very good. Pros Waystar has a nice interface and is fairly user friendly. Many features makes claim processing quite efficient, and is very easy to use. Claim scrubbing is good. Cons Claims processing delays are way too frequent. Especially during the first part of the month when many are billing. But these delays can and do happen all through the month. When I say processing delays, I mean it may take 30 or more minutes to process one claim! I process a high volume of claims, and these delays really make me less efficient in my job. Review Source SB Sandi B. Data Processing Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly with Great Support" January 18, 2019 5.0 The ease in which we can billing our claims saves so much time, if a claim goes through the scrubber and has an error the user can fix it immediately. Receiving the daily reports such as a Projected Payment Report, AR Rejection Report, ASAP-UB04 Crossover Reports and many others notify the user daily of the status of the claims moving through the billing cycle. Pros This software offers a number of different services. My company uses 10 services to manage all of our Medicare/Medicaid and Commercial Billing as well as supplemental insurances. It is very easy to use, it offers a number of different reports that the user can decide what they want to receive daily in the email inbox. It also has some of the best support I have had the experience to work with, they are very respondent to questions and issues are resolved very timely. Cons The Maven service allows the user to manage their Post Pay Reviews, RAC's ADR's CERT reviews, etc. I have problems flipping claims to the Appeals Manager within the Maven service, but it is probably because I don't use it enough to remember how to do that operation. But the pros out weight the cons with this service as the ease of electronically submitting the different reviews is very time saving and all your records are saved in one place within system. Review Source RR Renee R. Manager Medical Practice Used the software for: 2+ years ### "Waystar is the Way to Go" November 16, 2023 5.0 Keep up the good work. Looking forward to a good future together Pros Good tracking of claims and errors in those claims to fix. Easy to navigate the site and pages. Cons Can't think of anything I like Least, everything runs smoothly. Review Source JM Jamie M. A/R Hospital & Health Care Used the software for: 2+ years ### "Horrible Customer Service" June 30, 2023 2.0 Pros The product is easy to use as long as nothing goes wrong. Cons They seem to have system issues every other day and they are in no rush to help you. They really don't seem to care that there are timely filing restraints on hospices to submit claims. Review Source SJ Sweta J. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Waystar Review" October 3, 2022 5.0 Pros Claims management & remittance are most used by our company. Its very easy, convenient & helpful in researching claim denials. Cons Adding insurance & providers, submitting of secondary claims. Review Source SH Sharon H. Billing Manager Mental Health Care Used the software for: 2+ years ### "A Product of Exceptional Quality " June 7, 2022 5.0 Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety. Pros The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful. Cons The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process. Reason for choosing Waystar Integration with our practice management system (Methasoft) Review Source PC Paula C. Billing Manager Medical Practice Used the software for: 2+ years ### "Benefits of Waystar " June 5, 2022 5.0 My experience as well as my team has been excellent. Pros Benefits include the effectiveness of having quick customer service based in the USA Cons I love everything about waystar, it's friendly and the customer service is amazing. I have always a fast resolution and the way we can view claims and add notes it's amazing. Reason for choosing Waystar Yes Review Source AG Addie G. Payment posting supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "much needed" September 26, 2022 5.0 Pros easy to use, able to be used for billing, AR and Payment posting. Cons too many search filters and sometimes it can break thigs down to much and I am looking for mass findings. Review Source MT Michele T. Billing Specialist Medical Practice Used the software for: 2+ years ### "Billing specialist" September 20, 2022 4.0 Pros Waystar is easy to use. Eligibility works pretty good. Cons There are not enough remits available. Customer service takes to long to respond to tickets and are bad about closes them out before the client says the problem is resolved. Reason for choosing Waystar we have had Waystar the 4 years I've been here. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.