# Page 5 | Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Waystar the right Medical Practice Management solution for you? Explore 208 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45512/ZirMed/reviews --- Waystar 4.4 (208) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of Waystar ## Showing most helpful reviews Showing 101-125 of 208 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Daryl M. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Waystar. Good product, but can be confusing when they charge you for their services" October 5, 2022 4.0 The software itself is good. Working with the billing department isn't as good. Pros Once it has been integrated, it is working well with my existing software Cons Difficult to initially integrate with my existing software. Review Source MF Marci F. owner Hospital & Health Care Used the software for: 2+ years ### "Easy to use, great customer support" September 8, 2019 5.0 We have used Zirmed/ for several years. It has improved our claims payment time and decreased denials. Pros We use to submit professional claims. Customer support has always been very good and the site is easy to use. Help features are also of great value when we hire new staff or need to find answers to questions. Cons I do not have any complaints or suggests for improving the software. It meets our needs completely. Review Source LS Lamgoulen S. Billing Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Experience" June 17, 2022 5.0 Very Good Pros The helpful coding related edits and easy UI interface Cons There can be much improvement on the speed of the server. Review Source MS Michael S. Psychologist/Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "Do Not Choose" January 31, 2020 1.0 God-forbid If you have a problem, they will not help you. Pros seamless with my EHR. They advertise that they have multiple features. But you have to pay additionally for some of them. Cons customer relations; their internal processes are slow, cumbersome, and envirocentric. If a mistake is made on their part, they will deny it and take no responsibility for it. Reason for choosing Waystar seamless with my EHR Review Source JD Jenny D. Account Clerk 2 Hospital & Health Care Used the software for: 2+ years ### "Easy to navigate" May 31, 2022 5.0 Pros The ease of checking eligibility, uploading claims and the work lists. Cons Too many tabs, can become very confusing Review Source KY Katherine Y. Medicare/Mgd Care Billing Consultant Hospital & Health Care Used the software for: 2+ years ### "Don't know where we would be without this!" August 2, 2019 5.0 Pros Very easy to use and there are always webinars to get you started and to use as refreshers. I'm certain our outstanding aging would be much higher without this package. I don't know what we would do without it. Cons Some things that were not so user-friendly has gotten better, so nothing I really don't like about this software. They are always changing and improving. Review Source GC Gerri C. Insurance and billing clerk Medical Practice Used the software for: 2+ years ### "Coastal Pod" September 20, 2022 4.0 Pros Very easy to understand and use. The reports are easy to use. Support is very helpful. Cons I really don't have any complaints. Everything I need is there and easy to use. Review Source DN Denise N. Billing Lead Medical Practice Used the software for: 2+ years ### "Waystar is amazing!" July 18, 2019 5.0 Overall we're very happy with the software and would recommend. Pros The process of selecting claims to bill and seeing what you've already submitted is easy and the ability to correct claims on the spot is such a time saver. We are able to see payments in about 7 days which is helping our practice stay financially stable Cons Some of the graphs are difficult to use but I didn't go through the entire training on that so that is on me. Review Source lK lisa K. coding/billing Medical Practice Used the software for: 2+ years ### "claims" September 20, 2022 5.0 I like the fact it adds another layer of check to claims before they are sent to the insurance carriers. Thus ensuring clean claims and less denials. Pros I like the ease in which I can find my EOB's and claims submitted Cons setting up a new physician in the system Review Source HV Heidi V. Billing Supervisor Medical Practice Used the software for: 2+ years ### "User Friendly" May 26, 2022 5.0 I feel is easy to use and works well for what we need a claims processing program to do. Pros is user friendly coming from the claims processing company we used before. Cons I do not have any least favorite things about this software Review Source MA Mary A. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "Not applicable." September 29, 2022 4.0 Overall its a pretty great software. In comparison to others this is pretty user friendly and has a lot to offer. Pros Easy to use and pretty accurate when working the rejected claims. Cons There's nothing I dislike about the software at this time. Review Source AH Angela H. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Waste of money " April 28, 2022 1.0 Pros I didn't like anything. There were no pros Cons Almost all claims denied when submitted. I ended up submitting each claim to the insurance company provider portal. Review Source DF Dorinda F. billing and ins specialist Insurance Used the software for: 6-12 months ### "5 stars " May 26, 2022 5.0 Pros the ease of navigating the software. always able to figure out what i need and where to locate it Cons nothing really, seems pretty simple once you get the hang of it Review Source PF Portia F. Billing Manager Medical Practice Used the software for: 2+ years ### "Very user friendly." September 19, 2017 5.0 Navicure sends all of our practice's electronic and paper claims quickly which gets us our payments faster. Pros The software is very user friendly. I like how it catches edits that I've missed and alerts me prior to sending the claim. Customer service reps are always friendly, helpful and quick. Cons The only thing I can think of right now is that you're not able to transfer incorrectly scanned items in the Patient Documents Administrative area. We would have to delete it and rescan it. Other than that everything's great. Review Source DL David L. VP Hospital & Health Care Used the software for: Less than 6 months ### "Fake Integration and Cheat on Bills" February 27, 2024 1.0 Pros None. I dont like it. They cheated on advertising. Cons Our company opted for this service because it was advertised as a partner with another clinical software we use, promising smooth integration for billing purposes. However, the reality has been quite the opposite. The integration has never functioned properly, and the team has consistently avoided taking responsibility. Adding to the frustration, despite using their software for less than two months at a monthly cost of under $1000, we were astounded to find an additional charge of $15,000 on our bill. Do more testS before you decide to move to their software. Review Source KK Kathy K. Finance Director Medical Practice Used the software for: 2+ years ### "I have had great support from credentialing to claim submission." September 25, 2017 4.0 Clean claim submissions. The transitions to 5010 and ICD10 went very smooth. Pros The ease of uploading claims and downloading ERA's. The ability to drill into claim rejections to find out where in the process the claim was denied and why. Cons Trying to determine if I'm choosing the correct payer from the drop down list. It would help to have a claims address attached to help reduce questions. Payer list sorting is a bit slow. It would help to be able to choose the beginning name letter to go to a group more quickly. Review Source RV Rebecca V. Medical Biller/Coder Medical Practice Used the software for: 2+ years ### "Great Customer Service and All Around Product" September 29, 2022 4.0 Pros is easy to use and find support when needed. Cons Nothing really, no problems with this software. Review Source JR Johanna R. AR Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Intuitive and user freindly" June 7, 2022 5.0 Very satisfied, would recommend to colleagues and associates. Pros The claims are processed faster than other EDI Clearinghouses. Cons I really don't have anything negative to say about my experience with . Review Source JT Joyce T. Manager Medical Practice Used the software for: 2+ years ### "Waystar (Navicure + ZirMed) Review" June 25, 2019 5.0 I have depended on for many years (Zirmed) to process our electronic claims and remits. Pros Claims remits, taking payments from off site, ease of use Cons signing up for insurance remits and enrollment process is a bit complicated when claims are rejected and it's nothing you did, waiting on to fix, takes too long Review Source VW Victoria W. Accounts Receivable Specialist Medical Practice Used the software for: 2+ years ### "Best product I have used in 25 years of Healthcare Admin " September 21, 2017 5.0 Easy to track and send claims. Easy to stay current on rejected claims. Easy to fix and resubmit corrected claims. Easy to review remits. Pros Intuitive functionality. Great customer service. Claim history that is readable & accessible. Claims correction on site. Cons I wish that there was a "Print" function for printing claims history that was easier than the current set up. We often need to appeal timely filing denials. I know HOW to make the data print, but it would be easier if I could just hit a print button. Review Source TM Tony M. Materials Manager Hospital & Health Care Used the software for: 2+ years ### "Waystar" April 16, 2020 5.0 My overall experience with is very good and useful. Pros The software is very useful for our surgical Center for billing and patient's insurance claims. No problem as far as I know of. Cons There is no negative review about this software. I do not hear any negative review from my coworkers either. Review Source TG Tina G. Billing Specialist Mental Health Care Used the software for: 1-2 years ### "Billing " October 3, 2022 5.0 Pros I can normally verify coverage easily, able to get detailed information needed for patient's insurance coverage Cons Nothing- I have not had any issues using this software Review Source CM Cindy M. Account Adjuster Medical Practice Used the software for: 2+ years ### "Ease of use" May 31, 2022 4.0 It works 75% of the time for me Pros Once I find my patient I can see all that I need to see. Cons searching, it doesn't always find the person without trying first name or last name. Review Source KG Kenneth G. Administrator Used the software for: 2+ years ### "Do not sign long term contract w/ Navicure. You will regret it." October 19, 2017 3.0 They do process your claims. Make sure your contract w/ Navicure is month to month. You will regret it if you do not. Cons I find the Gateway tools to be more productive. Do not sign long term contract w/ Navicure. Review Source Response from Waystar October 25, 2017 Hi Kenneth, thank you for your review. We apologize that your long-term contract experience with us was unsatisfactory. At Navicure, we do uphold the full terms of our contracts, which is why you were unable to cancel your service early. If you have any questions or concerns about this, please don¿t hesitate to contact our client services team at 770-342-0800. VT Vicki T. Practice Manager Medical Practice Used the software for: 2+ years ### "Waystar Rocks for Claims Management" June 8, 2022 5.0 Denials are now clearly marked, customer service is professional and knowledgeable, additional features like appeal letters, etc. are extra options that are great. Pros This software catches errors, user friendly, additional functions compared to other products. Integration into EPIC was seamless and training was easy for staff. Cons Integration into our EHR (EPIC) was without a hitch. We worked with both our EHR IT team and the team simultaneously and worked perfectly. Reason for choosing Waystar We chose after a demo and meeting with a Waystar rep. Another clinic manager from Prevea Health recommended the product. We haven't looked back. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.