# Page 7 | Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Waystar the right Medical Billing solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/45512/ZirMed/reviews

---

Waystar

4.4 (205)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 7 - Reviews of Waystar

## Showing most helpful reviews

Showing 151-175 of 205 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Malik G.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Excellent"

September 25, 2017

5.0

Pros

Ease of use. I am able to track easily all claims sent and also it helps in knowing the denial reason and assists to a great extent in knowing how to correct a denied claim.

Cons

Sometimes not satisfied with the response from the customer support. But Customer support still get a 4 star.

Review Source

NT

Nicolle T.  
Manager/Owner  
Medical Practice  
Used the software for: 2+ years

### "Have been a satisfied customer since 2007 and remain that way today!"

September 19, 2017

5.0

Pros

Easy to use software. Great graphics. Fast responses. Great customer service. Great product. We look forward to many more years of partnership. Have not had any negative software or customer service issues. Navicure is always responsive in acknowledging concerns. Great product.

Review Source

TQ

Tanya Q.  
billing manager  
Medical Practice  
Used the software for: 2+ years

### "Great program"

September 19, 2017

5.0

Easy to use and fix claim issues

Pros

easy to use and understand. Easy to navigate and find what you need easily. Easy to fix mistakes that may have been made on sending claims

Cons

Some times it can be really hard to see if a claim issue was due to EMR system or on the clearninghouse end.

Review Source

WG

Wyatt G.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Easy to use software with AMAZING customer support"

September 7, 2022

5.0

Wonderful experience with both the software and their customer support team. They make sure everything within a claim is correct before submitting it to insurance companies, and are always ready to assist you when necessary.

Pros

Waystar makes it easy to submit claims and see exactly where your claims are at all times.

Cons

It can be a bit tricky to remember all the ins and outs of how to set up payors after initial training, but it's just about remembering all of the steps involved.

Review Source

KE

Kirk E.  
Billing Operations Systems Analyst  
Medical Practice  
Used the software for: 2+ years

### "Navicure helped us streamline our EDI process and saved us hours of work every week! "

September 27, 2017

4.0

Streamlining Processes and Saving time.

Pros

The ability to track every claim through the entire process and having almost all of our ERAs in 1 place.

Cons

We were not able to directly interface our current software or upcoming software with Navicure and had to download each ERA separately.

Review Source

KD

Kristin D.  
Accounting Specialist/Accounts Payable Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Good software"

January 18, 2019

4.0

Pros

eSolutions is a good web based billing software company. It's user friendly once you get used to it.

Cons

The biggest con is training. We had great support at the beginning and trying to get some things set up but the follow through is lacking. We never got full training and even now, 6 omnths later, have yet to have someone actually run through everything and make sure all set ups are correct. They are not by the way. We learned that after contracting a consultant to come and teach us how to use eSolutions with our accounting software since it wasn't processing our claims.

Review Source

LA

Lisa A.  
Benefits Coordinator  
  
Used the software for: 2+ years

### "User Friendly"

September 19, 2017

5.0

Pros

I use the eligibility tool daily. I like that they have different options on how you can look up a patients insurance. Easy to locate claims.

Cons

I would like for the Tricare option for the deductible and out of pocket accumulations to be on the eligibility information.

Review Source

MJ

Michelle J.  
billing  
Medical Practice  
Used the software for: 2+ years

### "Very happy with overall quality of software, definitely a vital part of our claims being paid ontime"

September 20, 2017

5.0

Expertise with claims filing and excellent communication between carriers and clearing house.

Pros

Communication between other carriers and Navicure. They always know or will find out any denial or rejection from a carrier and are up to date with knowledge of what each carrier wants.

Review Source

SF

Shia F.  
AR  
Hospital & Health Care  
Used the software for: 2+ years

### "Overall experience"

January 28, 2019

5.0

exceptionally easy to track all of your Medicare claims in one easy search option which results in quicker payments.

Pros

Ease of use and very good search options.

Cons

sometimes, claims that are in FISS don't show up here, resulting in logging in to FISS DDE to confirm status of said claim.

Review Source

KH

Karine H.  
Analyst  
  
Used the software for: 2+ years

### "The entire staff has been friendly and professional!"

September 19, 2017

5.0

Pros

I like how easy it is to use and organizes our data. I like that we can correct claims and resubmit them instantly!

Cons

It might be slow at times but that could be the amount of data we have. I wish we could submit medical records through the appeals section.

Review Source

NW

NiKisha W.  
Site Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Use"

June 6, 2022

5.0

Pros

No pros

Cons

The site is not easy to follow. The product is not easy to use and is rather confusing

Review Source

BA

Brice A.  
Practice Adminsitrator  
  
Used the software for: 2+ years

### "Navicure has always been pretty easy to use"

September 19, 2017

4.0

Pros

Navicure's System is simple and highlights denials so they're easy to find and correct for resubmisison.

Cons

Navicure isn't integrated with our EHR Greenway Primesuite regarding remittance advice nor posting of payments - that's still a manual job.

Review Source

ST

Sandra T.  
Front Desk  
Hospital & Health Care  
Used the software for: 6-12 months

### "Waystar Credit Card Payment"

June 3, 2022

5.0

Pros

Just use it for credit card payments. I been at the job for 9 months and training was minimal. I have no problem using it now.

Cons

Took awhile to reverse credit card payment. I did not have a manual. Just pressed buttons to find out their use.

Review Source

SC

Sarah C.  
Medical Biller  
Mental Health Care  
Used the software for: 6-12 months

### "Medical Billing Review "

May 31, 2022

5.0

Overall the experience I have had has been great.

Pros

Customer Service is great to help when there is an issue. Submitting claims is very user friendly.

Cons

It is quite complicated to enroll a new provider and always takes awhile to get them set up.

Review Source

RM

Ruth M.  
manager  
Medical Practice  
Used the software for: 6-12 months

### "medical billing"

May 26, 2022

5.0

Overall service is good

Pros

The system is great for medical billing and never gives us any problems

Cons

When ever I call in for help I feel that it is hard to speak with the correct person that can help me.

Reason for choosing Waystar

system was in place when I started

Review Source

LB

Lisa B.  
Shoecandy42@yahoo.com  
  
Used the software for: 2+ years

### "Navicure is an easy software to learn. It helps with electronic billing and claims follow up."

February 6, 2018

5.0

Pros

Quick turn around on reports to know if claims were accepted or denied and ability to send claims electronic.

Cons

Don't know how to interpret some of the reports. They offer so many that I don't always know which ones are best.

Review Source

AT

April T.  
Patient Account Representative  
  
Used the software for: 2+ years

### "Navicure is an excellent product!"

September 19, 2017

5.0

Pros

It is very user friendly. The customer service is excellent! There are never any issues with the system going down.

Cons

I do not like to change the password as often as required. That is all that I really take issue on.

Review Source

VF

Veronica F.  
Billing Specialist  
Medical Practice  
Used the software for: 2+ years

### "Love the software"

September 20, 2022

4.0

Pros

The ease of getting the information I need.

Cons

There are some options that I can't use but I think that's because we only have certain ones.

Review Source

LP

Lori P.  
Intake coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Comments"

May 26, 2022

4.0

Pros

It is easy to use and helps to verify insurance for our service

Cons

Sometimes t is really slow. Or not working at all which makes it difficult to get the information I need to continue processing my intakes

Review Source

KS

Kimberly S.  
Financial Accountant  
Hospital & Health Care  
Used the software for: 2+ years

### "eSolutions Suite "

March 17, 2022

4.0

We have not been happy with this software

Pros

Everyone in our industry was using this software so we changed to using it as well. Viewing claims was easier on this website

Cons

The 3rd party claims are more difficult to communicate with through this site

Review Source

cT

chandra T.  
biller  
  
Used the software for: 2+ years

### "I never have any problems with Navicure. They are always very helpful when help is needed. "

September 20, 2017

5.0

ease of use for filing electronic claims. makes billing faster and easier to track.

Pros

It really makes electronic billing easy and fast. Filing claims, finding ERA's, getting details when working on open unpaid claims.

Review Source

HV

Heather V.  
Billing and Coding  
Medical Practice  
Used the software for: 1-2 years

### "Not Satisfied"

April 19, 2017

2.0

I did not like the set up that Navinet has. We constantly had issues with logging in.

Pros

I really could not give you any pros on this product we had so much trouble.

Cons

Are logins would hardly ever work. Getting someone to fix the issues was horrible. We would get locked out of account. We also could not get a lot of our remittance electronically through them.

Review Source

BF

Betsy F.  
Office Manager  
  
Used the software for: 2+ years

### "I have never had any problems with the software. I would recommend it to anyone"

September 19, 2017

5.0

It helps me on a daily basis for submitting claims, or corrections that need to be done. Fast friendly

Pros

The Ease of use, Navigation is easy, if there are any problems they are right there to help you out.

Review Source

tD

tatiana D.  
ASC SCHEDULER AND FRONT DESK  
Hospital & Health Care  
Used the software for: 6-12 months

### "easy system "

May 31, 2022

5.0

Pros

this system is very easy to use and i enjoy it very much.

Cons

i dont have much cons. i only wish printing the transactions were more simple and that a new transaction was alot larger. easier to find.

Review Source

KT

Kristi T.  
Financial Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "eSolutions Suite Review"

January 29, 2019

5.0

Pros

Easy to work MSP claims. Able to quickly look at all claims.

Cons

HMO claims and problems. Cannot navigate easily through Insurance claims.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.