# Page 7 | Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Waystar the right Claims Processing solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45512/ZirMed/reviews --- Waystar 4.4 (207) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 7 - Reviews of Waystar ## Showing most helpful reviews Showing 151-175 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NU Niki U. Front Office / Pre-Op Medical Practice Used the software for: 2+ years ### "Love it!" June 3, 2022 5.0 I love it, I think its so easy to use and gives more detailed information over other sites we need to use. Pros I use this to verify insurance and I feel like its so easy and quick and gives me all the information I need. Cons I dont enjoy all of the messages I receive, I know they are needed but sometimes I wish I only received the ones that pertained to me. Review Source MG Malik G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent" September 25, 2017 5.0 Pros Ease of use. I am able to track easily all claims sent and also it helps in knowing the denial reason and assists to a great extent in knowing how to correct a denied claim. Cons Sometimes not satisfied with the response from the customer support. But Customer support still get a 4 star. Review Source NT Nicolle T. Manager/Owner Medical Practice Used the software for: 2+ years ### "Have been a satisfied customer since 2007 and remain that way today!" September 19, 2017 5.0 Pros Easy to use software. Great graphics. Fast responses. Great customer service. Great product. We look forward to many more years of partnership. Have not had any negative software or customer service issues. Navicure is always responsive in acknowledging concerns. Great product. Review Source TQ Tanya Q. billing manager Medical Practice Used the software for: 2+ years ### "Great program" September 19, 2017 5.0 Easy to use and fix claim issues Pros easy to use and understand. Easy to navigate and find what you need easily. Easy to fix mistakes that may have been made on sending claims Cons Some times it can be really hard to see if a claim issue was due to EMR system or on the clearninghouse end. Review Source WG Wyatt G. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use software with AMAZING customer support" September 7, 2022 5.0 Wonderful experience with both the software and their customer support team. They make sure everything within a claim is correct before submitting it to insurance companies, and are always ready to assist you when necessary. Pros makes it easy to submit claims and see exactly where your claims are at all times. Cons It can be a bit tricky to remember all the ins and outs of how to set up payors after initial training, but it's just about remembering all of the steps involved. Review Source KE Kirk E. Billing Operations Systems Analyst Medical Practice Used the software for: 2+ years ### "Navicure helped us streamline our EDI process and saved us hours of work every week! " September 27, 2017 4.0 Streamlining Processes and Saving time. Pros The ability to track every claim through the entire process and having almost all of our ERAs in 1 place. Cons We were not able to directly interface our current software or upcoming software with Navicure and had to download each ERA separately. Review Source KD Kristin D. Accounting Specialist/Accounts Payable Manager Hospital & Health Care Used the software for: 6-12 months ### "Good software" January 18, 2019 4.0 Pros eSolutions is a good web based billing software company. It's user friendly once you get used to it. Cons The biggest con is training. We had great support at the beginning and trying to get some things set up but the follow through is lacking. We never got full training and even now, 6 omnths later, have yet to have someone actually run through everything and make sure all set ups are correct. They are not by the way. We learned that after contracting a consultant to come and teach us how to use eSolutions with our accounting software since it wasn't processing our claims. Review Source LA Lisa A. Benefits Coordinator Used the software for: 2+ years ### "User Friendly" September 19, 2017 5.0 Pros I use the eligibility tool daily. I like that they have different options on how you can look up a patients insurance. Easy to locate claims. Cons I would like for the Tricare option for the deductible and out of pocket accumulations to be on the eligibility information. Review Source MJ Michelle J. billing Medical Practice Used the software for: 2+ years ### "Very happy with overall quality of software, definitely a vital part of our claims being paid ontime" September 20, 2017 5.0 Expertise with claims filing and excellent communication between carriers and clearing house. Pros Communication between other carriers and Navicure. They always know or will find out any denial or rejection from a carrier and are up to date with knowledge of what each carrier wants. Review Source SF Shia F. AR Hospital & Health Care Used the software for: 2+ years ### "Overall experience" January 28, 2019 5.0 exceptionally easy to track all of your Medicare claims in one easy search option which results in quicker payments. Pros Ease of use and very good search options. Cons sometimes, claims that are in FISS don't show up here, resulting in logging in to FISS DDE to confirm status of said claim. Review Source KH Karine H. Analyst Used the software for: 2+ years ### "The entire staff has been friendly and professional!" September 19, 2017 5.0 Pros I like how easy it is to use and organizes our data. I like that we can correct claims and resubmit them instantly! Cons It might be slow at times but that could be the amount of data we have. I wish we could submit medical records through the appeals section. Review Source NW NiKisha W. Site Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Use" June 6, 2022 5.0 Pros No pros Cons The site is not easy to follow. The product is not easy to use and is rather confusing Review Source BA Brice A. Practice Adminsitrator Used the software for: 2+ years ### "Navicure has always been pretty easy to use" September 19, 2017 4.0 Pros Navicure's System is simple and highlights denials so they're easy to find and correct for resubmisison. Cons Navicure isn't integrated with our EHR Greenway Primesuite regarding remittance advice nor posting of payments - that's still a manual job. Review Source ST Sandra T. Front Desk Hospital & Health Care Used the software for: 6-12 months ### "Waystar Credit Card Payment" June 3, 2022 5.0 Pros Just use it for credit card payments. I been at the job for 9 months and training was minimal. I have no problem using it now. Cons Took awhile to reverse credit card payment. I did not have a manual. Just pressed buttons to find out their use. Review Source SC Sarah C. Medical Biller Mental Health Care Used the software for: 6-12 months ### "Medical Billing Review " May 31, 2022 5.0 Overall the experience I have had has been great. Pros Customer Service is great to help when there is an issue. Submitting claims is very user friendly. Cons It is quite complicated to enroll a new provider and always takes awhile to get them set up. Review Source RM Ruth M. manager Medical Practice Used the software for: 6-12 months ### "medical billing" May 26, 2022 5.0 Overall service is good Pros The system is great for medical billing and never gives us any problems Cons When ever I call in for help I feel that it is hard to speak with the correct person that can help me. Reason for choosing Waystar system was in place when I started Review Source LB Lisa B. Shoecandy42@yahoo.com Used the software for: 2+ years ### "Navicure is an easy software to learn. It helps with electronic billing and claims follow up." February 6, 2018 5.0 Pros Quick turn around on reports to know if claims were accepted or denied and ability to send claims electronic. Cons Don't know how to interpret some of the reports. They offer so many that I don't always know which ones are best. Review Source AT April T. Patient Account Representative Used the software for: 2+ years ### "Navicure is an excellent product!" September 19, 2017 5.0 Pros It is very user friendly. The customer service is excellent! There are never any issues with the system going down. Cons I do not like to change the password as often as required. That is all that I really take issue on. Review Source VF Veronica F. Billing Specialist Medical Practice Used the software for: 2+ years ### "Love the software" September 20, 2022 4.0 Pros The ease of getting the information I need. Cons There are some options that I can't use but I think that's because we only have certain ones. Review Source LP Lori P. Intake coordinator Hospital & Health Care Used the software for: 6-12 months ### "Comments" May 26, 2022 4.0 Pros It is easy to use and helps to verify insurance for our service Cons Sometimes t is really slow. Or not working at all which makes it difficult to get the information I need to continue processing my intakes Review Source KS Kimberly S. Financial Accountant Hospital & Health Care Used the software for: 2+ years ### "eSolutions Suite " March 17, 2022 4.0 We have not been happy with this software Pros Everyone in our industry was using this software so we changed to using it as well. Viewing claims was easier on this website Cons The 3rd party claims are more difficult to communicate with through this site Review Source cT chandra T. biller Used the software for: 2+ years ### "I never have any problems with Navicure. They are always very helpful when help is needed. " September 20, 2017 5.0 ease of use for filing electronic claims. makes billing faster and easier to track. Pros It really makes electronic billing easy and fast. Filing claims, finding ERA's, getting details when working on open unpaid claims. Review Source HV Heather V. Billing and Coding Medical Practice Used the software for: 1-2 years ### "Not Satisfied" April 19, 2017 2.0 I did not like the set up that Navinet has. We constantly had issues with logging in. Pros I really could not give you any pros on this product we had so much trouble. Cons Are logins would hardly ever work. Getting someone to fix the issues was horrible. We would get locked out of account. We also could not get a lot of our remittance electronically through them. Review Source BF Betsy F. Office Manager Used the software for: 2+ years ### "I have never had any problems with the software. I would recommend it to anyone" September 19, 2017 5.0 It helps me on a daily basis for submitting claims, or corrections that need to be done. Fast friendly Pros The Ease of use, Navigation is easy, if there are any problems they are right there to help you out. Review Source tD tatiana D. ASC SCHEDULER AND FRONT DESK Hospital & Health Care Used the software for: 6-12 months ### "easy system " May 31, 2022 5.0 Pros this system is very easy to use and i enjoy it very much. Cons i dont have much cons. i only wish printing the transactions were more simple and that a new transaction was alot larger. easier to find. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.