# Page 3 | Waystar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Waystar the right Medical Billing solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45512/ZirMed/reviews --- Waystar 4.4 (207) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Waystar ## Showing most helpful reviews Showing 51-75 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BH Brenda H. Office Manager/medical coder Medical Practice Used the software for: 2+ years ### "Great product for a great value" May 31, 2020 5.0 We started with Zirmed and transitioned to . It was flawless. It's easy to use. The value is excellent. They have a huge list of insurances OR you can have them send a paper claim. We were working with an older (outdated, frankly) practice management software and Waystar worked with us so we could still upload claims. Editing rejected claims is very easy. There are also Premium products you can buy if you would like to streamline your RCM such as code look up and insurance verification. Pros It is very user friendly. Their customer service has always been very responsive. Cons Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard. Reason for choosing Waystar I was pleased by the price, the functionality it offered, and the sales/tech people were wonderful and weren't pushy. Review Source SB Sandi B. Data Processing Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly with Great Support" January 18, 2019 5.0 The ease in which we can billing our claims saves so much time, if a claim goes through the scrubber and has an error the user can fix it immediately. Receiving the daily reports such as a Projected Payment Report, AR Rejection Report, ASAP-UB04 Crossover Reports and many others notify the user daily of the status of the claims moving through the billing cycle. Pros This software offers a number of different services. My company uses 10 services to manage all of our Medicare/Medicaid and Commercial Billing as well as supplemental insurances. It is very easy to use, it offers a number of different reports that the user can decide what they want to receive daily in the email inbox. It also has some of the best support I have had the experience to work with, they are very respondent to questions and issues are resolved very timely. Cons The Maven service allows the user to manage their Post Pay Reviews, RAC's ADR's CERT reviews, etc. I have problems flipping claims to the Appeals Manager within the Maven service, but it is probably because I don't use it enough to remember how to do that operation. But the pros out weight the cons with this service as the ease of electronically submitting the different reviews is very time saving and all your records are saved in one place within system. Review Source AB Angela B. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Waystar works" June 20, 2023 5.0 very happy with this program - I am not the daily user of it, but our coder and biller likes it. Pros is an accurate program that integrates with our very difficult operating system, allowing easy claims processing, monitoring and corrections or resubmissions as needed Cons Overall we are very pleased with - it is cost effective and works well with our billing program Allscripts, the only negative per say is that not all payors are included so a second system for insurance verification is needed at times or for claims submissions. Review Source RR Renee R. Manager Medical Practice Used the software for: 2+ years ### "Waystar is the Way to Go" November 16, 2023 5.0 Keep up the good work. Looking forward to a good future together Pros Good tracking of claims and errors in those claims to fix. Easy to navigate the site and pages. Cons Can't think of anything I like Least, everything runs smoothly. Review Source CL Cheryl L. follow up specialist Medical Practice Used the software for: 2+ years ### "Worth the time and effort" September 20, 2022 5.0 I love the flow and ease in finding what I need to do my job Pros it has the info I need . Customer service is helpful and knowledgeable when issues arise Cons love it all. we use daily and always has our needed info Review Source JM Jamie M. A/R Hospital & Health Care Used the software for: 2+ years ### "Horrible Customer Service" June 30, 2023 2.0 Pros The product is easy to use as long as nothing goes wrong. Cons They seem to have system issues every other day and they are in no rush to help you. They really don't seem to care that there are timely filing restraints on hospices to submit claims. Review Source Cyrena A. Medical Insurance Coordinator Jackson Revenue Management Hospital & Health Care Used the software for: 1-2 years ### "Using Navicure for the 1st time was fairly easy. " January 16, 2018 5.0 Easier way to find the reason of the rejected and denied claims daily. Pros Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service. Cons Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well. Review Source JS Jeanne S. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Functional, easy-to-use software" September 20, 2022 5.0 Consistent product with results. New features added regularly Pros Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR Cons New features and functions that are added require additional fees. Review Source JB Jenny B. Administrator Medical Practice Used the software for: 2+ years ### "Great customer service and sales team." July 12, 2018 5.0 efficient claims processing, denials management, great reports with comparrisons to others in the same industry. Pros Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there. Cons Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon. Review Source SJ Sweta J. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Waystar Review" October 3, 2022 5.0 Pros Claims management & remittance are most used by our company. Its very easy, convenient & helpful in researching claim denials. Cons Adding insurance & providers, submitting of secondary claims. Review Source ED Erika D. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "Claims" October 3, 2022 4.0 Pros helps tremendously to send claims clean, quick and efficiently. Also helps to correct any errors that may show, to resend them correctly. Cons Took some getting used to, to view and submit claims resubmissions. But after a few tries, it's fairly easy to use. Review Source SH Sharon H. Billing Manager Mental Health Care Used the software for: 2+ years ### "A Product of Exceptional Quality " June 7, 2022 5.0 Having worked with several clearinghouses over the years, is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety. Pros The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful. Cons The only con I can think of is that only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process. Reason for choosing Waystar Integration with our practice management system (Methasoft) Review Source CC Carmen C. Regional Business Office Director Hospital & Health Care Used the software for: 2+ years ### "Waystar for Electronic Claims Submission and Guarantor/Pt. Statements" December 16, 2021 4.0 Overall its a solid product that helps us cut down on the time from bill submission to getting paid by the 3rd party payer because of cleaner claims. Pros Ease of use. Ease to deploy across 250+ behavioral health facilities in multiple U.S. States. Cons Retrieval of E.O.B.'s - Explanation of Benefits. The view could be enhanced to make them easier to decipher/read. Reason for choosing Waystar From the demos we saw, was the consensus winner. Ease of ease appeared to swing it our way as a team decision. Review Source PC Paula C. Billing Manager Medical Practice Used the software for: 2+ years ### "Benefits of Waystar " June 5, 2022 5.0 My experience as well as my team has been excellent. Pros Benefits include the effectiveness of having quick customer service based in the USA Cons I love everything about , it's friendly and the customer service is amazing. I have always a fast resolution and the way we can view claims and add notes it's amazing. Reason for choosing Waystar Yes Review Source TB Tracie B. Billing Supervisor Medical Practice Used the software for: 2+ years ### "Billing review" September 26, 2022 4.0 satisfactory Pros The ease of pulling remittance files and seeing all claim rejections. Very easy to fix. Cases are easily set up and support personnel are very helpful Cons I really do not have anything that I dislike about the software Reason for choosing Waystar we had no choice. It was the product LGH chose to use but we like it Review Source AG Addie G. Payment posting supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "much needed" September 26, 2022 5.0 Pros easy to use, able to be used for billing, AR and Payment posting. Cons too many search filters and sometimes it can break thigs down to much and I am looking for mass findings. Review Source JB Jenny B. Administrator Medical Practice Used the software for: 2+ years ### "From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he" September 19, 2017 5.0 Expense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips! Pros I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs. Review Source MT Michele T. Billing Specialist Medical Practice Used the software for: 2+ years ### "Billing specialist" September 20, 2022 4.0 Pros is easy to use. Eligibility works pretty good. Cons There are not enough remits available. Customer service takes to long to respond to tickets and are bad about closes them out before the client says the problem is resolved. Reason for choosing Waystar we have had the 4 years I've been here. Review Source JM Jaime M. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Customer service" September 20, 2022 4.0 Easy to navigate website Pros Customer Service for is very good, friendly and responsive Cons Better payer enrollment capabilities. Also better responses from enrollment tasks that need more information Review Source PB Poncey B. Billing Database Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Invaluable Tool" September 29, 2022 5.0 This software is a great tool to process claims and do claims corrections in the same place. Customer service is very helpful and knowledgeable for assistance when you need them. Pros What I like most is that the software is user friendly and easy to use. Cons There's really not anything I don't like about the software. Review Source kP krystle P. office manager Medical Devices Used the software for: 2+ years ### "Medical use of perations" September 26, 2022 5.0 its been great overall, easy to use great training techniques Pros its accurate and easy to use with all the info in one place Cons some things i need arent there for use and i may need a bit more options or up to time with adding and deleing medical drs Review Source CA Cassandra A. A/R Supervisor Mental Health Care Used the software for: 2+ years ### "Great software" June 29, 2021 5.0 I can see denial trends and denial percentages with the easy of a click I love it Pros It is easy to use and gives such a great amount of details and data. There are so many features I'm just starting to learn about. But I love the denial management and how I put different insurance denials in different buckets. Really love this software Cons There is really nothing bad about it so far. It's easy to use and is full of such great information. If I had to pick something maybe the customer service it would be nice of there was a chat feature online. Review Source sS stephanie S. AR SUPERVISOR Hospital & Health Care Used the software for: 2+ years ### "yes i prefer waystar" September 26, 2022 4.0 Pros the ease of the system and moving the software Cons im not sure and don't have an answer. 40 characters is too much for this field Review Source LA Lauren A. Business Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Clearinghouse" November 6, 2018 5.0 I have used for three years (when it was Zirmed first), and I have never had any major issues. They help me resolve not just issues with their service or website, but with claims as well when the insurance says there is a timely filing or other filing issue. Pros I love how has EVERYTHING - claims, eligibility, patient payments, remits. And the reporting makes it easy to track what claims haven't been paid, or where there are errors in your claims that are preventing it from being paid. Appealing claims on Waystar is super easy, and tracking down claims that were paid but somehow didn't get into your EMR is also really easy. Cons The set up is a little cluttered, but no big deal in the grand scheme of things. Review Source GB Gail B. Billing/Authorizations Hospital & Health Care Used the software for: 2+ years ### "Claims/Remits/Tracking" September 29, 2022 5.0 My overall experience is generally very good Pros Very easy to use for submitting claims and receiving remits. Cons Signed up for the denial tracking but I am not finding it as useful as I thought I would. Reason for choosing Waystar Interfaces with our EMR Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.