# Page 2 | Engageware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Engageware the right Scheduling solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45552/Engageware/reviews --- Engageware 4.2 (70) [View alternatives](https://www.capterra.com/p/45552/Engageware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Engageware ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Business Development Manager Computer Software Used the software for: 2+ years ### "Been using the tool for over 5-years. It has made booking meetings so much easier. " May 19, 2018 5.0 The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options. Pros How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back. Cons Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST). Review Source Response from Engageware May 29, 2018 Thanks for the thoughtful review. We are thrilled you're getting such great value from TimeTrade. Also, we'll make sure that this feature request is considered in a future product release. Jim C. Managing Partner Used the software for: 2+ years ### " For a recruiting firm it's a godsend for scheduling candidate interviews" April 14, 2018 5.0 Pros Synchronizes with iCal and outlook calendar. Makes it easy to provide job candidate access to my calendar for 30 minute time slot to schedule phone interviews. Also use it with clients to schedule intro meetings, recruiting intake calls, and really for any business meeting setup. Cons A little quirky to set up your Calendar access and restrict availability for times you do not want people to set up meetings. Disappointing it doesn't synchronize with Outlook for Mac calendar. Review Source Shelle P. Principal Management Consulting Used the software for: 2+ years ### "A great scheduling option" June 7, 2017 4.0 Multiple scheduling options, ease of use for clients, good tools to create buttons, send email invites, etc. Pros There are many online schedulers available, but for a company that offers a variety of services at different times, this is a solid option at a good price. Cons There is no way for clients to set a meeting on the quarter or half hour unless you have specifically set all of your appointments that day to begin on the quarter or half hour. Review Source BD Brad D. Founder Used the software for: ### "First and Only Online Scheduler for 8 years" April 28, 2015 4.0 Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years. It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations. Review Source BP Brendan P. Financial Advisor Financial Services Used the software for: 1-2 years ### "The best return on year I have ever made in my life." July 26, 2018 5.0 Save an estimated hundred hours per year. Pros This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments. Cons There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money. Review Source CG Cecelia G. Senior Housing Counselor Used the software for: 2+ years ### "We logged our time in this system. It was convenient system." June 18, 2018 5.0 Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office. Pros Time trade is a good system to use to log in your time. If your away from the office you can log onto your home computer or phone to update your time when you are away from the office. I used this system for 3 + year. The system is easy to use and convenient. Cons I was a task when you forgot to log your time and you tried to do it on your phone or home computer. It was mostly the user not remembering passwords. Review Source NB Nancy B. President and CEO Consumer Services Used the software for: 2+ years ### "Making It Easy For Clients to Book Me" May 24, 2019 5.0 Very timely responses whenever I've had any issues (which is practically never); great customer support; simple to use for both me and my customers. Pros My customers like it and find it easy to use, and I get the info I need to organize my schedules. Cons There have been times I wish it had more features, but truth be told I don't really need them. Review Source TY Tugce Y. Assistant Revenue and Reservation Manager Hospitality Used the software for: 6-12 months ### "We prefer Engageware for appointment sheduling " November 12, 2022 5.0 Engageware is by far the most useful platform for my scheduling requirements. Pros Engageware is definitely my favorite solution for appointment sheduling in my business management process. Cons That would be quite fine if Engageware could provide a morre advance and faster customer service in technical aspects. Review Source GG Gwenette G. academic advisor Education Management Used the software for: 1-2 years ### "Works well for its purpose" January 17, 2019 4.0 I have used TimeTrade at two university jobs now, and it works fine for its purpose. I think it makes more sense to use this in a financial or sales industry. It appears that if you buy a license for your entire company, everyone must use the same parameters. At my current job, we have individual licenses, so I can tailor it to my choices. Pros It has good documentation on how to set up appointments in the system. Cons It wasn't automatically intuitive. I had to dig around in the customer service files for the tutorials. Also, that customer service info seems to be at a different site than where you set the appointment parameters, so I was initially confused. I wonder whether that could be streamlined. Review Source AR Ariana R. Corporate Consultant Information Technology and Services Used the software for: Less than 6 months ### "Even better over time" July 27, 2016 5.0 I wanted to set up all of my calendar appointments as video meetings and it was very easy to set up custom meetings/instructions. This is very beneficial when prospecting and the customer is too busy to check their calendar. I send them an email introduction and encourage them to click HERE to schedule a meeting with me. I am surprised on how many meetings I am scheduling from this and am seeing an increase each month. I am pleasantly surprised about the decreasing number of "no-shows" for my meetings. I believe that Time Trade has increased the professional relationship with my prospects. Asking them to book an appointment per my availability, reinforces that my time is valuable. I had a question regarding my account and was contacted very quickly regarding my inquiry. In fact, he used my Time Trade link to check my availability schedule our call! I am impressed with the customer service. Pros How easy it was to set up Outlook and the custom appointment links. Cons This is just nit picking but, the admin site could use an aesthetic update. I would like to see more of the page being used without scrolling/adjusting to see all of your activities/appointment details. Review Source MZ Mark Z. Founder Financial Services Used the software for: 2+ years ### "Time Trade works well for me" December 6, 2016 4.0 I have been using TimeTrade for 3 years now and it does what I want it to do. Provides quite an of flexibility in offering different schedules and seems to be very easy for my clients and prospects to use as well. Pros Pretty easy to use and also easy for my clients to use as well. Cons Doesn't integrate with my Gmail calendar as easily as I would like. Review Source HA Heather A. Used the software for: ### "Terrible" November 6, 2014 1.0 TimeTrade was kind of a pain from the start. Once I got it going and got my ical synced, it worked for about a week . Overall TT didn't sync properly with my system for about 10-12 of the 30 days I have used it. Another issue: clients were able to schedule in times I had clearly marked as unavailable directly on the TT user site calendar. This happened more than once and it happened to a few of my colleagues trying out the system as well. The app also refused my password several times and would give me error messages despite easy log in through the site directly, aka no real password issues. These are not huge issues - although they are enough to make me question the product- they are definitely issues. I had to uninstall and reinstall the program at least 4 times in a month. The huge issue is the lack of customer support. The TOS states that they don't offer designated phone support in their tier one product, but you can't call a number and the email response agent directs you to the FAQ section of the website. It's a total run around. I'm just glad this was a free trial and I took the time to try and get support before purchasing - I even tried to contact sales and never got a call back! The product is cheap. Unfortunately in this case you definitely get what you pay for. Review Source JH Jason H. Inside Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "Great Scheduling Solution for Customers" December 15, 2016 4.0 We have used TimeTrade for a few years and have had a great experience. Our sales reps rely heavily on this platform for customers to self-schedule appointments. Review Source Cory C. Customer Success Manager Computer Software Used the software for: 1-2 years ### "One trick pony that doesn't do the trick that well" August 27, 2019 3.0 TimeTrade works for what we use it for but doesn't do anything more than allows people to book time on the calendar. There are so many more tools out there that do this and more. I wouldn't recommend TimeTrade and if I had a say in the matter, I would search around for other tools. Pros My favorite thing about TimeTrade is that it allows my customers to book time with me and integrates directly with my calendar. Cons The calendar feature that customers use to book time looks very old fashioned and isn't the most intuitive. I feel like sometimes it actually turns people away from booking time. Also, it's not the easiest to set up. Review Source VP Victoria P. Administrator Higher Education Used the software for: 2+ years ### "Good for scheduling, ease of use not so much" October 10, 2018 3.0 Pros Good for scheduling meetings that automatically sync to your outlook calendar. Cons It's not the most straightforward software to use - setting up the times can be difficult if you don't have all the right factors eg clearing your outlook calendar Review Source BM Bob M. Owner Professional Training & Coaching Used the software for: 2+ years ### "TimeTrade" April 20, 2021 3.0 Pros It’s an easy way to link your calendar with a service people can use to schedule a call. Cons I would prefer an app fir my phone e to manage. Works great in chrome on my Mac. Safari does not work. Review Source TW Todd W. Principle Used the software for: 2+ years ### "TimeTrade for Global meetings" August 2, 2016 4.0 I have used TimeTrade for 3 years and have been very happy with it. I often need to schedule groups of people for multiple meetings in different time zones. The system lets me do this easily and gives me the ability to quickly save them off to my google calendar. Pros Easy to Use, good value, and constantly being improved. Cons They made one change that defaulted meetings to repeat. I sent and email to support and they fixed it the next day. Review Source BL Brandon L. Client Success Manager Used the software for: 6-12 months ### "We use this to help coordinate conversations with our clients. Great tool to grant access to a calen" July 18, 2017 5.0 Pros This is easy to use and everyone in the company can benefit from the simplification of coordinating meetings and conference calls Review Source LB Laura B. Coach Professional Training & Coaching Used the software for: 6-12 months ### "Good easy starting point " October 2, 2020 5.0 I liked TimeTrade, it was recommended by my experienced VA for reliability and was good - there are so many new options now which are more flexible, visually more appealing and often less expensive price wise. Pros Easy to get to use for a non-tech savvy beginner, can be used in a website or as a link in an email or social media, easy to block out available meeting times in google calendar and sync. Cons I liked it well enough - I switched to a different software when I got a good deal for lifetime membership totalling the monthly cost of this one. Review Source EV Elysia V. Online Business Manager Management Consulting Used the software for: 6-12 months ### "Not a lot of options for the cost" December 26, 2019 4.0 TimeTrade is functional and easy to set up and get using. However, I found it too costly for what it offers/doesn't offer. Pros TimeTrade integrates nicely with google calendar. The branding options are useful as well as the ease of use. Cons TimeTrade costs more than other schedulers. Additionally, the live link feature -- which is a must, is not available with TimeTrade. Review Source JS Joselin S. Managing Director Staffing and Recruiting Used the software for: Less than 6 months ### "Time Saver" October 30, 2017 4.0 It saves me time and my clients and customer like the ease of use. Pros It saves me countless time and the back and forth with candidates and clients to identify a mutual time that works for us both. I have spoken with so many who have said " What a great tool, I need that!" Review Source ZW Zach W. Financial Consultant Financial Services Used the software for: 6-12 months ### "Time saver for scheduling appointments" December 3, 2019 4.0 Pros Fantastic way to schedule appointments and has saved me hours of going back and forth trying to find a time that matches up. Cons Making sure my calendar in outlook is up to date and blocked off accordingly Review Source LL Lauren L. Used the software for: ### "Freed up so much time for my client service managers! " May 16, 2016 5.0 Time Trade freed up so much time for my team by allowing clients to schedule their own appointments, eliminating all the back and forth in that process. The real time feedback clients get when changes are made to my calendar makes it so efficient. Clients have provided great feedback - they love it! The only con is the fact that the update only happens when my Outlook calendar is active. I often close out my email for web meetings with clients and would sometimes find problems with double booking because the calendar was not being updated real time during that process. The pros far outweigh the cons though. I have not done much with integrations and advanced capabilities so I cannot provide feedback from that perspective. Review Source JB Jon B. Used the software for: ### "Bad Software, Worse Company" October 8, 2014 1.0 Time Trade has serious flaws as a product and a company. The main reason people want a product like this is for sync'so that clients can go to the web, schedule appointments, and that's it. Full sync doesn't exist, however, at least for Calendar.app. I can't delete appointments from Calendar and have them delete from TimeTrade. I have to GO TO THE TIMETRADE SITE to manage my own calendar. I pointed out that this is not 'sync''that 'sync' means 'sync' but got no support. When I asked for a partial refund as this was a feature advertised, I was told the agreement does not permit refunds. What kind of company gives customer responses like that? I'll leave TimeTrade once my year is up. Do not buy this product. Review Source AC Anita C. Executive Assistant Used the software for: ### "Good experience overall" May 25, 2016 4.0 Would like to be able to see all of the appointments, regardless of appointment type, in one area so I could see at a glance the name of the client or the email, and weather or not they responded instead of having to go to each appointment type to check and click on each appointment to see the email address of client. Would like to run reports on requests sent vs. scheduled. It would also be cool if there was an option to just send a follow up invitation with the click of a button to a client that has not responded. Overall we are getting appointments booked through this system and like how it looks on the clients end. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.