# Engageware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Engageware the right Scheduling solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/45552/TimeTrade/reviews --- Engageware 4.2 (70) [View alternatives](https://www.capterra.com/p/45552/Engageware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Engageware Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews ME Marco E TrainerBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Engageware is a great knowledge base system which can be used to service internal and external Members.“ August 8, 2024 PH Philip H Application AdminBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “Site availability isn’t as strong as some apps and we have experienced higher than should be outages.“ October 31, 2024 LB Laura B CoachProfessional Training & Coaching, Self-employedUsed the software for: 6-12 months. “Easy to get to use for a non-tech savvy beginner, can be used in a website or as a link in an email or social media, easy to block out available meeting times in google calendar and sync.“ October 2, 2020 ME Marco E TrainerBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Sales team can be too pushy/demanding.“ August 8, 2024 PH Philip H Application AdminBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “It’s been an issue for a while and they haven’t given us any real answers yet.“ October 31, 2024 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sherri-Lee W. Chief Fun Officer Marketing and Advertising Used the software for: 2+ years ### "Easy to use software to book online appointments" August 25, 2024 4.0 Very good I've used them for years and never considered changing Pros Very Easy to use, low price, great support. Cons I haven't found anything that I don't like about it. It has all the bells and whistles that I want. Review Source VR Verified Reviewer Sr. Manager, Marketing Analytics & Operations Real Estate Used the software for: 1-2 years ### "TimeTrade- Easy solution to customer interactions" February 12, 2018 4.0 Pros The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team. Cons It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities. Review Source PH Philip H. Application Admin Banking Used the software for: 2+ years ### "Engageware" October 31, 2024 3.0 It’s been very good. I enjoy our rep and they do value our experience and input. They have insisted that they will make improvements. Time will tell. We have had them for about 6 years. Pros Support team is very responsive. Easy to work with and informative. Open to discussing most issues. Cons A simple change to how emails are used and pass information to new appointments. It’s been an issue for a while and they haven’t given us any real answers yet. Site availability isn’t as strong as some apps and we have experienced higher than should be outages. Review Source Alex B. Manager Marketing and Advertising Used the software for: 6-12 months ### "This is THE booking solution for small businesses and entrepreneurs" August 30, 2018 5.0 Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price. Pros After you have it set up, it works seamlessly without you having to do much. You can set many different types and lengths of appointments/calls. It's easy to create and adjust the times you're available for the different appointments/calls. It automatically sends you and the other person emails about the calls AND a reminder email! If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked! Amazing pricing. Cons It can be a little confusing to set up and the tutorial videos don't always address all your issues. Review Source Adanne A. Process Analyst Human Resources Used the software for: 6-12 months ### "Timetrade makes my life a whole lot easier." August 29, 2018 5.0 It primarily saves me time ,which I would normally spend on exchanging emails trying to confirm the best time schedule for a meeting appointment. Pros Timetrade eliminates the process of calling and exchanging multiple emails before a meeting appointment is booked.It is easy to use and I personally had a fast learning curve when I was first introduced to it. I like how I am able to create multiple booking options ,depending on the type of meeting appointment I will like to schedule. Cons The user interface why manageably intuitive has an outdated design.I do not think this in anyway affects the experience of the user though ; at least it didn't affect my daily experience. Review Source VR Verified Reviewer Federal Business Development Specialist, Marketing Strategist, Strategic Advisor. Author. Speaker. Management Consulting Used the software for: 2+ years ### "All of a sudden, I am locked out" February 17, 2018 2.0 Pros Set up was pretty easy. Customer support sucks. Now I need to add 48 more characters. The sis pretty stupid. Cons User name and password do not exist so I cannot log in, cannot contact support, cannot do anything. This is a weekend and Monday is holiday so I am shut out until at least Tuesday Not good. Looking for another provider. Review Source VR Verified Reviewer CRM & Web Specialist Higher Education Used the software for: 2+ years ### "An excellent scheduling tool for the Higher Ed space" March 20, 2019 4.0 Pros Our office uses TimeTrade to schedule meetings with prospective applicants to our graduate programs, as well as facilitate online interviews with select candidates. TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants. The TimeTrade links are sent out of our CRM in automated emails, making the interview registration process streamlined and seamless. Cons At this point, we do not have TimeTrade integrated with our CRM, so we're forced to manage the data in two separate systems. This can be challenging for our recruiters, who want to look in one place and be able to see everything. Review Source VR Verified Reviewer Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "Good enough but could be better" April 18, 2019 4.0 This allows people to utilize my schedule to book free times and avoids a lot of back and forth emails. Pros I like that it integrates easily with outlook to add links for meeting scheduling. Cons I don’t like that it only gives a buffer on the back end of a meeting and not the front end of meetings which could cause a back to back effect on previously scheduled meetings. Review Source VR Verified Reviewer Director (A Support Functions Group of Companies) Education Management Used the software for: 2+ years ### "A good way to manage appointments and make money" January 22, 2018 5.0 More appointments, more business, more money Pros Easy to use, easy to setup for the most part. Connects nicely with other calendar functionality and lets your clients setup appointments and meeting at a time that works for them as well as sends reminder of meetings. Cons Repeating some tasks can be a bit time consuming to setup initially specially if there are alot of different types of appointments you need to setup that are not consistent. Review Source VR Verified Reviewer Investment Advisor/ Financial Security Advisor Financial Services Used the software for: 1-2 years ### "A good simple app to scheudle appointsments" January 9, 2018 4.0 Pros I used timetrade very often at first, it is simple to use, once the initial setup is done, very little is required. Cons It si not as update as some other apps in auto-scheuling app world. Depending on needs, this one may or may not be appropriate. Review Source MS Michael S. Financial Advisor Financial Services Used the software for: 1-2 years ### "Too complacent with a sub-par tool" December 10, 2019 3.0 Pros The initial set-up was relatively simple. Cons They seemed very content with were they were and didn't seem interested in any further innovation and/or customer service. Also, they made it really difficult to leave when we found a tool that we liked much more for a fraction of the cost. Review Source MM Meredith M. Owner Events Services Used the software for: Less than 6 months ### "TimeTrade saves me so much time when scheduling and rescheduling meeting with my brides" November 15, 2017 5.0 A huge time savings and ability to make my two person company look a but more technologically advanced. Pros I love how all my meetings flow to my iCal calendar, allows buffer times in between my meetings and also has a very easy to use admin module. Overall TimeTrade saves me at least 4 - 8 back and forth emails with my brides. Cons I wish there was a way to run a quick report of my upcoming meetings and print it out, that is the only con i have found so far. Review Source JN Jessica N. Sr. Marketing Manager Computer & Network Security Used the software for: 6-12 months ### "Scheduling Customers" March 5, 2019 4.0 It has been helpful in accomplishing the simple task that I need done--enable my customers to easily schedule time with me and my team. Pros This a really nice tool for my customers to be able to schedule meetings easily. It also is great because once someone books, there is the capability to alert the stakeholders that the meeting is set. Cons It is a little clunky looking and feeling. My colleague who is the main manager of the technology on our team does not like it too much either and claims some functionalities are not there that she wishes were. Review Source DM Doug M. Independent Consultant Computer Software Used the software for: Less than 6 months ### "Among the better schedulers with room to grow" November 3, 2016 4.0 I tried TimeTrade a year ago for the first time and their website looked very amateur which made me doubt the quality right off the bat. I was impressed with the final output given my initial expectations and TimeTrade has made many improvements over the past year. Personally, I still prefer ScheduleOnce but I have kept an eye on TimeTrade as well as YouCanBook.me. The main issues I have had was design customization of the calendar pages typically being offered only on the highest packages which left my clients overpaying for other features they did not need. Pros Shows regular signs of growth and improvement. Cons Last time I used Timetrade, I could not get a custom themed/colored calendar for a client without selecting their top-tier package which was not the best value at that time. Review Source MQ Mackenzie Q. CEO Used the software for: ### "Personal Assistance" May 19, 2016 4.0 The best experience so far has been when our clients tell us, Whoa, neat and easy system vs. what we had before. Making it easier for our clients to reach out to us is important. The only thing we wish we could afford is having the ability to have multiple calendars as I wear many hats in our office, not only am I the owner but I have to do sales, support and admin. Hopefully we can find a solution to my task such as clone :-), in the meanwhile your service helps. Review Source PH Preston H. General Manager Used the software for: ### "So far, so good" May 17, 2016 4.0 I did a little research and I am happy with my choice of time trade. I am still in the testing phase for my company and look forward to full implementation next year. I think the pricing is quite fair for what it is. I am using it on a Mac but will test outlook integration later this year. Review Source MS Michael S. Owner / Coach Used the software for: ### "Professional and Productive" May 16, 2016 5.0 Ive used Timetrade for over a year now and its saved me time and money by making it easy to schedule appointments with prospects and clients. Frequent comments about the easy of use and professional impression it makes to the end-user is a big part of the benefit. Thanks. Review Source BC Brenda C. Front Desk Assistant Used the software for: ### "Great upgrades" May 16, 2016 4.0 I am so excited with the block out time and buffer times. And the ability to pull reports to CSV file. I have been looking at other options - I am so glad you rolled these out. We are staying with Time Trade! Review Source DM David M. President Used the software for: ### "Easy way to improve productivity" May 16, 2016 5.0 I added Time Trade to my website and added it to the bottom of all of my emails. It has allowed me to block of time for work and time for sales. I have yet to experience any cons. Review Source KB Kevin B. Coordinator, Guardian Scholars Program Used the software for: ### "Excellet Product - Could use small improvements" May 16, 2016 4.0 Easy to use interface with very few problems. It could be a little more user friendly in the setup and execution, but overall, a very useful tool for $100 a year. Review Source JZ Julie Z. Used the software for: ### "Associate at PlanVision" December 13, 2016 5.0 We have used Timetrade for about 3 years now. It works well for our purposes and our clients find it to be easy to use as well. Review Source TM Todd M. Director of New Business Development Used the software for: ### "This is a tool I utilize on a daily basis in setting up appointments, efficiently!" May 17, 2016 5.0 The tool minimizes the number of back and forth emails in finding a mutually amicable time to speak or meet. Review Source MS Mike S. Partner Used the software for: ### "I'm very busy and often schedule meetings by email. Timetrade eliminates all the back and forth." May 17, 2016 5.0 TimeTrade is so easy to use. I wish all clients would take advantage of it. Review Source ME Marco E. Trainer Banking Used the software for: 2+ years ### "Knowledge on Hand" August 8, 2024 3.0 Pros Engageware is a great knowledge base system which can be used to service internal and external Members. Cons Sales team can be too pushy/demanding. System need better reminder settings and a new interface for our internal Members. Review Source SB Sheri B. MT Health, Wellness and Fitness Used the software for: 2+ years ### "Absolutely no customer support response in 4 days. Left me hanging" September 14, 2018 2.0 My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them. Pros I liked the price and simplicity of the program. Cons There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me. Review Source Similar Products Featured ## Related categories [Scheduling](https://www.capterra.com/scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)